Infusions Tea Room in Wiltshire

Lovely food and specialty drinks,so much choice and the service was great.

Lovely food and specialty drinks,so much choice and the service was great.

At the top of town. With large car park and nice tables outside. The interior is very nice and relaxing

At the top of town. With large car park and nice tables outside. The interior is very nice and relaxing

What a lovely place. We ordered an Afternoon Tea (a few days notice has to given before reservation) and we didn’t manage to pass the challenge of finishing the food (not through lack of trying!). The food was all delicious, with freshly made sandwiches, cheese scones, fruit scones with cream and jam and a selection of homemade cakes 🍰🧁 but all was not lost, we were able to take home what we couldn't eat. A very friendly table service and dog friendly. We will be back

We won't be visiting again. It is a nicely presented cafe layout. Large tea selection and good range of cakes. However, not a lot of enthusiasm shown by the two assistants. Americano couldn't be described as coffee, very watery and undrinkable. Perhaps they should just offer tea. My friend had a slice of cake to share - don't ask for 2 forks, they don't do them!!! And perhaps don't order coffee either.

One of the best cafés I've ever been too. Plants for sale, great coffee, fluffy cake, comfortable seating, very light, love it!! 💖🌷🍰

I’ve visited the establishment on a number of occasions and experienced exceptionally slow service every time. I’ve never raised it as an issue as it’s a local for my parents but today I had to comment due to a disgusting attitude from a member of staff! You don’t deserve their custom!

Very nice food and a lovely chilled out place to visit.Cake to take away was well wrapped

Great place for food and drink also dog friendly I love the variety of diffrent things to pick from 😋

The food was fresh and delicious

Fairly friendly environment but I was quickly put off by the following & not sure I’ll go there again; On ordering my vegetarian breakfast I requested no tomatoes and mushrooms, then asked if I could replace them with something and they said that will be an extra cost to me… I replied saying you’re taking off tomatoes and mushrooms & she said yes, it will still cost extra!! I was astonished! Are you serious!!!!

If you would like to share a cake you are in for a surprise. They don’t give an extra cutlery. Yes. This is an unusual request apparently. You either buy 2 cakes and you can have a cutlery with it or if you buy a cake to share you get one fork 🤔 So Infusion Cafe lost a sale on one cake and we will go somewhere else. There is no shortage of cutlery and fewer rules

Nice environment and food, whenever we have been before. On this visit, the coffee wasn’t nice. I asked the girl and she said they only put in one shot, unless you pay for two (extra 50p). In my mind, coffee should taste like coffee. I am wondering whether we should go back and support them as there are reports that staff aren’t treated well, also those who have gone to interview have been asked about whether they have kids and another told he would only make a pot washer. These things are concerning.

Excellent meal in a relaxing atmosphere

If you want to try incredibly tasty and aromatic tea, you definitely need to visit this place (a large selection of tea and sweets). You can also enjoy traditional English dishes. As a bonus, friendly staff who will cheer you up with their smiles

Treat staff badly and discriminate against women with children.

Waited for eons for my coffee, whilst listening to rude, bad mannered staff. What a shambles you are :(

They don't like kids in there tea room!!

Popped into Infusions a few months back when visiting family in Calne. On this visit the drinks took ridiculously long to be made and brought over, which is insane considering we were the only table there. It’s likely the staff are on high alert, as from what I’ve just learned the current management are just as abusive as the previous owner… The food and drink quality had always been good at Infusions, but we stopped visiting years ago after the old owner was abusive to a young girl we knew. She walked out crying while we were there. It is heartbreaking that grown adults will bully young staff and take advantage of their need for a job / lack of work experience. Avoid giving money to this ‘establishment’. There are many other cafes in Calne and in the area which are far more deserving of custom. I recommend Fay’s Bistro down by the river. Beautiful atmosphere, often busy yet well managed, the food is served quickly and is always excellent quality. Bonus points: the staff seem content!

Had lovely time, great tea 🍵 and service

Lovely little tea room, staff very friendly and the service was good. Food was lovely.

Took my sister there as I love it there it is the only place I know that advertises ham egg and chips and use proper Ham not that stuff out of a bag but proper boiled ham my sister loved it and she has told all her friends in town place is spotless and staff really friendly also the prices are great a place where you get real value for money we love it there best place in calne for a lunchtime meal

The service was first class and the food was well cooked and plentiful

So the food was quite nice. I ordered sausage bap which came with one sachet. When is one small ketchup sachet enough? I only found out when I paid - they charge 25p for extra sachets, first one free. The sausage bap came with 3 sausages - very generous. My friend had a full breakfast. She asked for a poached egg instead of fried. This was met with some resistance. So my friend was going to change her choice to poached eggs on toast instead of full English. The Waitress then swiftly asked chef if a poached egg was ok with the full English, and promptly it was agreed.The place was very warm (temperature). Lots of big windows, so with the sun beaming down, I did feel like it was too hot in there. Perhaps it will become better in the cooler months.I had a latte, which only comes in one size. The service was ok, a bit slow and didn’t feel that friendly. Overall there are better places locally to get breakfast. It’s a nice enough environment, but not for me.

Popped in on the off chance as returning to Chippenham from Devizes. The service was quite slow given we only ordered toasted sarnies and coffees. The food was well presented and tasted lovely. The coffe was hot but a mild roast. Outside seating was spacious and clean with ample parking. Prices were comparable to town centre cafes.

The fòod was very nice . The only thing that spoilt it was the dishes not being removed after each course. And also on the other tables that people had vacated dishes not removed either . I dont think it gives a good impression of people coming into the cafe when dirty dishes have not been removed

Popped in with my mother and was immediately taken by the light and airy layout. Ordered teas and mum had avocado on toast with eggs which was delicious (although one egg was a little on the hard side). Service was quick and the staff very friendly. All in all a pleasurable experience.

Visited this place by chance in a town I dont normally go to as it was open and I was hungry. They were very busy which is usually a good sign and although it was early afternoon I had a full English and it was gorgeous. You could tell you were eating good quality ingredients. Will definitely make a point of going there again if I'm out that way on my bike.

This is a lovely cafe. I had a great cooked breakfast. Very generous portion at a fair price. They had gluten free bread. The cafe is very well set out and has a great outside area. It’s amusing to watch the staff write out the order like folk did in the 1970s. Very quaint. Lovely people. Great food.

Live locally, but have only been a couple of times since they moved location. Service always dreadfully slow not matter what you order or how busy. This time my niece needed more butter/marmalade for her toast. She's 2 and there are no childrena options on the menu. We were told 25p each. I explained i wouldn't be paying that as our lunches had come to over £40. The girl remained adamant it was 25p. That's fine but perhaps think about the service aspect of your cafe. We have decided not to return because of the attitude of this young server, there are other options in calne now who go above and beyond to give great service.

If I could give 0 stars I would! They need to learn a few things about customer service. The way (who I believe to be) the owner spoke to CHILDREN and their parents today was disgusting. Rude!!!

Lovely little cafe, but the service is incredibly slow. It took half an hour just to get coffee and a tea cake. The coffee arrived first and went cold by the time the tea cake arrived, which was also cold. I think they based the place on Acorn Antiques. Mrs Overall could have done a better job.

Ordered something basic from the menu and waited so long that i asked twice about it. When i eventually arrived, it was cold. The cafe wasn't even busy when i ordered

Good food and the staff are very friendly, but the service is dreadful. It's painfully like watching Acorn Antiques with Mrs Overall. The minute they get more than a few people in it's chaos and they cannot cope. It took an hour to get coffee and a teacake. The coffee went cold while waiting for the teacake and the teacake when it finally arrived was cold as well. Such a shame as it's a nice place.

Lovely tea room. Lady serving was trying her best but was a bit flummoxed as we were a party of about 10. Ordered a Latte and toasted tea cake. Came quite quickly but no sugar. As usually two butter pats to spread on my toasted tea cake. Never quite enough to cover both so went up to ask for sugar and another butter pat. The lady brought over the butter pat and said it would be another 25p. I thought she was joking. NO. I spoke to the owner and said an unfriendly customer service she was providing. Never been charged extra for a butter pat. She said it was her policy as people were asking for 6/7 extra! I asked for one! Maybe I should take my own next time and ask for a 50p refund.I have been in the catering industry and you do not do this sort of thing. By the way the lady serving was embarrassed and I could see she found this difficult. Bit like a review by a lady wanting 2 forks and being refused? What?

Now cafe for me and offered excellent service and food so hope its not my last visit

Delicious food and very friendly staff.

The establishment is tucked away in the corner, parking on site. I wouldn’t have ever found this if it wasn’t for the internet. We had a full breakfast & a baguette, both very filling & tasty with a very friendly homely atmosphere. Also bought an ornament, they had several on display. Very pretty & modern set up. Will recommend our neighbours who’s partial to some cake. The Victoria sponge is worth a go.

Best pancakes ever and amazing eggs benedict!

Went with friends for afternoon tea, couldn't recommend more. So much food for such a great price! 4 varieties of sandwich, a cheese scone with pickle/cream cheese, a fruit scone with clotted cream and jam, 2 cup cakes, 1 lge piece lemon drizzle cake, 1 lge slice coffee and walnut cake. A strawberry pastry with cream and a small meringue with cream and raspberry on top(sorry probably have proper names). WOW! All very fresh and absolutely delicious, had to bring some home in a box as too much to eat in one go. Lovely ambiance and friendly staff. Wide choice of teas and coffee. You will not be disappointed!

Friendly staff, lovely well presented food, reasonable prices.

This was our first visit to the tea rooms and it was a lovely experience. When we arrived it was busy and we had the last free table. The menu had a wide range of options from full meals to just cakes. Service was friendly and engaging and the food was delicious. We bought some cakes to take asay and they were superb too. Excellent value as well.

This was our first visit to the tea rooms and it was a lovely experience. When we arrived it was busy and we had the last free table. The menu had a wide range of options from full meals to just cakes. Service was friendly and engaging and the food was delicious. We bought some cakes to take asay and they were superb too. Excellent value as well.

Excellent, I had poached eggs with spinach cooked beautifully.

Asked for a small breakfast for my kids (essentially I wanted half of the big breakfast x 2). Refused as they ‘don’t do kids meals’. About 2 tables of people in here at the time. Went to Fay’s instead who were packed as usual, I think that tells a story.

Visit regularly and find that staff are always changing, so although friendly, none are ever confident or very competent! Suspect from other reviews that poor management means high staff turnover. Would visit more if baby changing facilities were available.

Sister in laws baby shower for 15 people! Absolutely outstanding!! So accommodating with our ideas, letting us move furniture, putting up pictures and letting our vision come to light! The food was outstanding, and the gluten free had its individual platter with the same quality! So impressed with the service and how much time they put into making our fresh food! Will definitely be bringing my friends to afternoon tea☺️

Lovely dog friendly cafe. Amazing range of delicious teas 🥰🥰

Lovely cafe with a good selectionof food and drink. Super dog friendly. Service can be a bit slow at busier times but as long as your not in a rush it's got a nice atmosphere to enjoy.

Visited infusions for a coffee and cake catch up this morning and was disappointed. The tea room itself was inviting and clean, however we were told if we chose to sit outside in their enclosed decking area we would have to go inside and order and pay upfront rather than have the waitress take our order. We ordered a large extra hot, hot chocolate and and iced latte, we also plumped for a slice of ginger cake to share but was told we couldn't have 2 forks. When we asked why we couldn't have 2 forks we were told it was company policy 🤔(never ever been refused 2 forks for sharing anywhere else) The cake and the latte were ok, sadly the extra hot, hot chocolate was only luke warm. Unfortunately we won't visit again which is a shame as it is a lovely looking traditional tea room.

Nice friendly service, also a nicely decked outdoor area and of course a lovely selection of infused teas.

Nice little tea room pleasant staff, second time of going, once before had a lovely cooked breakfast and this time for a tea and latte, they bring a little sand timer so you can brew your tea for the correct time, would certainly recommend and definitely going again

My first visit here but not my wifes and it was as good as she said it was. Good food, friendly service. Will be back 👍

It was a lot of tea for two, so much so that we didn't finish the pot. It was perfect. I had a lemon cake and my wife I think a scone and it was all excellent.

The food and drink are ok/good but in my e penitence of several visits the service is generally slower than it should be. Last time the food was also barely warm... there was only another couple having tea and cake so why so slow? And why almost cold hot food. Had we not waited so long we wld have complained but were by then in a rush. And yes we dud tell the young man serving we were on a time limit.

Really disappointed with my experience here today. Sat outside and a menu was bought to the 3 us. 15 minutes later the waitress came to let us know we have to go inside to order our food and pay in advance because there’s been an issue with people walking away without paying. As customers we didn’t need to know that and ‘please come in and order when you’re order’ would have been ample. When ordering I asked for butter separate to the toast - this didn’t happen. It came out buttered, so the other 2 ate it to save it being wasted. Asked for another slice of PLAIN toast and was asked to pay £1.50 because the other toast had been eaten!!!! Of course we ate it, if it was taken back to the kitchen it only would have been in the bin. After spending £30 and specifically requesting no butter I found this really disappointing as it was A SLICE OF BREAD!

Lovely place very nice full English breakfast and lots of different teas brilliant service would recommend 😀

It was one of the few occasions I stumbled upon a tea room 🫖 !!! I have to say I was impressed with the variety of teas 😲. The owners were super friendly and welcoming too. I went for a Chinese oolong tea with a slice of lemon cake🍋. There were also gluten free and vegan cake options too if you are interested (e.g. vegan lemon slice, gluten free carrot cake). The tea was amazing and I had at least 3 cups worth and the cake was just right, size and taste wise. I really liked the teapot and teacup set, it added even more of a tea room feeling. Don't get me started about the little pink hourglass ⏳️💕 The only reason I didn't give it 5 stars is the waiting time was a bit long. Other than that everything else was excellent. I noticed, or my nose did, that they also served food. Maybe one for the next time! 🥪🥓🍳

I often come here for a coffee and lunch/cake with my baby son. Every time we have always experienced lovely food and very friendly staff.

we are regular customers. love the tea, cakes food and service. felt well looked after and covid safe. saw staff cleaning every table ready for next customers. last time visited had Fantastic cooked breakfast.

Extremely slow service and the drinks arrived luke warm. There are better cafes in Calne.

The service was terrible and they did not seem to care that we'd been forgotten. Our drinks had been made but just sat on the side for the best part of 20 minutes. Has been slow in the past but this was the next level of poor service. There are much better cafes in town with excellent service.

Fab carrot cake and coffee, reasonably priced

Good food, good service...very friendly atmosphere

Great choice of tea. Amazing cakes. Very friendly staff.

Lovely little tea room with good coffee and delicious cakes

Underrated in Calne, great food and really friendly staff

Had a really nice meal there and enjoyed one of their speciality teas, one of many to choose from.

Rare day out with my husband and was looking forward to lunch. Approached the counter and the lady greeted us with a jolly face and gave us a menu and asked us to take a seat. We perused the menu and my husband went to the counter to order but was told that someone would come over and take our order which they did, all very prompt. We ordered 2 cappucinos and a baguette and a panini. The coffees eventually came over (nice and hot) with some delay but there was an apology explaining the tickets had been mixed up !! After almost 30 minutes I asked what was happening with our food order and the lady went to the kitchen. She came back and said sorry they are just being made. Everything is being made from scratch today so that's why it's taking a little longer (very odd, just today?). The baguette came out about 10 minutes later, quickly followed by the panini. The bacon was very fatty and barely warm and the brie was cold. I complained and the waitress apologised and offered to get it sorted. I declined, having waited so long already and was extremely unhappy. The panini was equally cold but my husband was so hungry, he ate it !! My husband went to pay the bill. There was no more apologies, just brushed the situation under the carpet. Definitely will not be returning. Big shame as the front of house staff were very nice.

Popped in for a coffee and a cake, waited ages to be served even though the establishment was not busy, coffee came out 20mins before the cake, despite asking the young lad working there if the cake could be served while the coffee was still...

We visited with our granddaughter for cake and drinks. Cherry and almond scones were delicious! And smoothies were good too. Gluten free carrot cake was available for our granddaughter and thoroughly enjoyed. Staff were friendly, smiley and most helpful. Good food and drink is worth...

We went here earlier this week with my daughter and ordered 2 coffees with nut milk and a avocados and poached eggs. The only non dairy milk they had was soya. The mocha came very milky - not sure the mocha was made with soya...

Exactly what I expected, proper teapot and teacups, pretty and modern decor. The cakes are lovely. Not too dry. Very reasonable price at £5.15 for Tea (3 teacups) and slice of cake. I'll be going back soon.

It is a lovely place to eat, staff are very friendly, but can be very slow.

Poor and rude management. Friend and I tried to help an elderly couple by swapping some seats for them that were a safer and more appropriate height for them. We were confronted by a rude staff member who exited the kitchen and shouted at us....

Went to Infusions today to have lunch with a friend. A little long to wait for food but didn’t mind as not in a rush. My issue came when we were trying to pay and we noticed an elderly couple were trying to sit on...

Tea room was very quiet so my husband & I thought we’d pop in for lunch. Waited ages for our drinks which were the wrong size when they arrived. Then waited well over an hour for a panini & breakfast roll. Waitress covered my arm...

Great food great staff great service

Lovely chilled atmosphere, great food at reasonable prices and very friendly helpful staff too. 😊

Terrible wait times and cold food. Drinks were nice but then coffee isn't that hard. Management could be heared arguing from the kitchen. Give this one a miss if you don't want to feel like you've wasted and hour of your life for a simple...

I have had coffee at Infusions in the past but this is the first time I have eaten there. We ordered smashed avocado with poached eggs. There was only one person serving which is maybe why we waited a while for the food. When it...

My family and I got a takeaway this evening as the cafe had been recommended to us and I was delighted to find out they can cater to a gluten free diet! I ordered a gluten free bacon and cheese burger and chunky chips, and...

After buying milkshakes, my granddaughter who's 5, desperately needed the loo. On asking the unsmiling and unhelpful young girl, she said no ,couldn't do that. I was stunned, left and got her to the Calne Centre who were lovely, but unfortunately too late as she...

Great burger, best in calne highly recommend. Thank you.

Arguably the best breakfast baguette on earth. Fabulous.

In relation to the below comments made by management. They are completely false, we were having a meal with our elderly mother on the anniversary of our fathers death. The manager was seen pacing around in the kitchen for a good few minutes after the...

Worst experience of my life. Over an hour wait for cold food. Dirty tables, absolutely no attempts to make the tearoom COVID secure. The manager is a an extremely angry man. He Shouted at my and my partner when we politely asked to speak about...

Friendly good choice of teas and lovely cakes

Lovely place, decent menu, reasonable quality savoury food, although childrens options (with prices) would be helpful. Scones and ice cream selections were amazing though!

On the anniversary of my fathers death, I took my mother here for a coffee and some Lunch. We waited an hour for 2 x ploughman’s and a Deli board. We had finished our drinks long before the food arrived. The drinks were very nice....

Traditional tearoom with wide choice of both drinks and food. We had toasted sandwiches with salad and chips and really enjoyed it. Very friendly staff, nice atmosphere and great coffee

Lovely food, bit of a wait but worth it. Food delicious but staff need to pay more attention to customers arriving and be on the ball to seat them and take orders.

The owner needs to train the staff to be more organised and methodical.in a half empty shop a 20 minute wait for three drinks followed by a further 40 minute wait for lunches is far too long. I shudder to think how long the wait...

Visited with a work colleague for a socially distanced catch up. We had reserved a table outside and I was a bit worried as the weather wasn't great. But I arrived to find we'd been allocated a large table in the corner, under a sheltered marquee, and it was very cosy. The young waitress took our order - a latte and a hot chocolate plus two slices of lemon cake. I was offered marshmallows and cream with my hot chocolate. Just a few minutes later our drinks arrived, very quickly followed by two huge slices of cake. The cake was absolutely delicious and the hot chocolate was good also. We weren't rushed at any time and actually were still sat chatting, not having realised that the 4 o'clock closing time had passed. We went inside to pay and apologised but the young girl was very nice about it and said it wasn't a problem at all. She took our information for track and trace purposes. I felt very comfortable there and will definitely return.

Very friendly service , the food was lovely would definitely recommend

Barely even an attempt at social distancing which is disgusting considering its such a small place. Disgrace of a wait time. I Waited nearly an hour for a pitiful sandwich that i could have just popped to tesco for. Drinks were okay but might have been nice to actually have them with the food. That is usually the point after all.

Popped into the cafe as it was quiet. No social distance put in place between tables. Had a 40 minute wait for one sandwich. £7 and it was not pleasant.

Obviously a nice cuppa with a decent slice of cake is the heart of this tea room and I enjoyed my visit with a chunk of classic Victoria sponge to chomp through... ...Other types of cakes are available.. Lols

I love this tea room. If you want a quiet cup of tea served in an old fashioned way then this is the place. They also do coffees, smoothies, milkshakes, food. It's a nice little place where dogs are welcome, staff are friendly and cheerful. Nice in the summer but can be a bit cramped if busy. Highly recommend this place.