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2.5

Based on 51 opinions finded in 1 websites

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Nº 3219 in 3395 in Cornwall, Isles of Scilly

Nº 728 of 747 Other cuisines in Cornwall, Isles of Scilly

CUSTOMERS TALK ABOUT DISHES WITH..pizza
Score
OpinionsNoteTripAdvisor512.5

comment_iconOpinions

We ate here twice as it suited our teenagers. The service was friendly and quick and the food arrived rapidly. The pizzas were ok and the pasta dishes tasty. The views from the outside balcony at the back over the beach are amazing .

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satisfied005 . 2024-08-10

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We arrived at 6:45pm after being recommended to go by next door as they were full. We wished we hadn’t bothered and by the people we witnessed complaining left right and centre, most people thought the same! We eventually got our pizzas at 9pm having finally managing to order about 8pm after chasing waiters round the building to come and serve us. Clearly couldn’t cope with demand and admitted they had a small pizza oven, bearing in mind pizza was their USP. We spent nearly 3 hours there and had two drinks each and one pizza. Thankfully my pizza was worth the wait, although my partner wasn’t as satisfied with his. They offered us 5% off the bill, along with another party who had received equally shocking service. I refused that and they begrudgingly gave me 10% off on the basis we ate the food we were served. We waiting approx 40 mins for our first drink, over an hour to order food and over 2 hours to receive any food. No apology and no upfront explanation that there would be a wait. Only after 45 mins of waiting for food after ordering did I ask how long and they said “there is a bit of a wait”. To the lady who was running the show that in her mind translated to “we told you there was a wait” when I had complained. Can’t imagine this place will stay open for very long. We wish we had waited for a table next door.

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Jessica R . 2024-08-07

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I hate leaving bad reviews, however i do need to say that although the food here was absolutely delicious, the service was diabolical! The staff were so unorganised and one poor guy looked completely lost. It took 5 minutes for them to take our drinks order, but then 45 minutes to bring them to us! There was only 2 of us and we had soft drinks. We ordered the squid for starters - again took an additional 30 minutes from the drinks arriving - so now totaling 1 hour 15 minutes for our starter to arrive. I had the 4 cheese pizza and my husband had the calzone. Absolutely beautiful food, it was delicious! Unfortunately there was other people in the restaurant also claiming that they had been waiting over an hour for their drinks since arriving. The staff just didn't know what they where doing. I felt really sorry for the young guy as he looked like a headless chicken (husband thinks it may have been his 1st shift - on a busy Saturday night) Lovely food and views but be ready to wait a looong time for drinks abd food.

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Jess D . 2024-08-03

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We arrived here around 8.30 to watch the sunset. We ordered a round of drinks and food. The table that we sat at had pasta sauce on it so we asked for the table to be cleaned and chased it up a further 3 times, and they never came to clean it. They brought the cutlery out to us so they knew we had ordered food. The drinks came and we were waiting on our food which never arrived. We asked two waitresses to check where our order was, which they said they would check but never came back to us. By 10pm, I went to ask for a manager to see where the food was. They pointed me towards the kitchen and I spoke to a chef who said that he didn’t have our order. Nobody came to take any more drink orders from us either the whole time we were sat there. The food smelt lovely so we were looking forward to eating here then going out for drinks afterwards, but after waiting for over an hour without receiving our food, we were left very disappointed. When I said that I was leaving, there was no apology, the waitress just said ‘that’s fine, just drink your drinks and go’. I would not recommend here due to the rude staff and lack of competent service.

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Passport35499483431 . 2024-07-31

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Great night attentive staff , fresh tasty food , beautiful views, plenty of seating, outside seating with shelter area,

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Adham . 2024-07-28

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Don't really understand all of the bad reviews this place was brilliant when I went. The pizzas were tasty and fresh. They were cooked in the pizza oven behind the bar and the staff making the pizzas were Italian. The spaghetti bolognese was also really nice. We had no problems with the staff as they had an English waitress who easily understood what we wanted to order, I have seen this as an issue in some reviews. There was also a stunning view of the beach from the restaurant in an outside area but the weather wasn't great so we didn't use it. The only thing that stops it being a 5 star for me is that the prices were a little high and we didn't order any fish or meat meals as they were around £25 each but the pizzas were about £14 each which is still a little pricy. Still a great Italian and would definitely come back if I revisited Newquay.

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George D . 2024-07-25

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Loved the vibe here! Walked in we were greeted by the smiliest staff, and made aware of the cocktail offer on at the time. So glad they told us as we had a few rounds of delicious cocktails for a bargain price! Of course we had to try the food and it was so fresh and yummy, compliments to the chef! Exactly what we were looking for on our holiday :)

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Teame N . 2024-07-05

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Had a fantastic time here! The food was lovely and I can’t recommend the pizzas more. The staff were all very friendly and made us feel welcomed. The view on the terrace was just the cherry on top to make the night perfect.

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Mohammad A . 2024-07-05

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My first ever 1 star review I believe; so I don’t complain often. New management I believe; not good at all. Went here with partner and kids for lunch, place was empty (should have took that as a sign, and wish I’d checked the reviews first!) Waited almost an hour for our food (as I said, it was empty) Hands down the worst food we’ve ever eaten, the pizza was so greasy and the cheese was cheap, the kids couldn’t even eat it. My partner had a spaghetti bolognese and honestly tasted like baby food, no flavour, hardly any mince, the spaghetti was uncooked. I had chicken and ‘roasted potatoes’ they were greasy, not crispy in any way. All the food was inedible. We ended up sending all the food back, paid for the drinks and bread and left, the manager tried to ensure that we had eaten some food. We really hadn’t, it was awful. Do not go here!

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layllaj . 2023-10-24

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Ignore the terrible reviews, as there’s been a change of management. I’ve just been warmly welcomed late on a Monday evening with excellent house pasta and the Sangiovese red wine is lovely! Delicious food: I’ll be back.

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Sue G . 2023-10-23

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Ordered a vegan pizza; olives, mushrooms and pineapple. Instead of pineapple they had put pepperoni on it; therefore making a £15 pizza completely worthless.

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Lee T . 2023-10-18

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Ordered through Just eat ,35 minutes no sign of food ,no reply on phone ,cancelled order waste of time

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Darryl s . 2023-09-07

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Ignore the terrible reviews because I have eaten in way worst places. We ordered a pizza to share due to the time of the day and we were not disappointed. Pizza arrived hot, plenty of toppings and tasted delicious. The staff were attentive and we didn't have to wait long to be served. We both enjoy our food, going to nice places and glad we stumbled across this gem. Yes it might not look like a fancy pizza restaurant but it delivered in its delicious food. If we weren't on holiday, we would definitely return.

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O3453AYkateb . 2023-08-28

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Visited with family, we ordered pistachio cake and coffees for four. The pistachio cake, every slice, was riddled with mould, absolutely disgusting. Won’t be going back here again.

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ColinH1749 . 2023-08-26

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Lovely restaurant, wonderful view with mediocre service. However, as an Italian family of eight we were very disappointed with the food. We all had pizza. When the pizzas arrived they looked good. Well cooked and puffed up nicely at the edges. But the fillings looked like they had been scraped on. Never have I had a pizza with such a lack of topping. there were three tiny pieces of spicy pork on one. A few very thinly sliced peppers on mine. So dry. We got a huge amount of crust. If there was a tablespoon of topping on, that was it. They all arrived at different times as well. We ordered chips. Two metal mugs arrived with the chips in. £4.00 a pot. We all had a drink . The bill came to £154 . With pizzas priced at £15.00 each we expected more. No we didn't complain. All the pizzas that were coming out to other tables looked the same. So that must ne the norm for this restaurant. so all in all not impressed. You lot need to do better than that for the prices you charge.

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Floradita . 2023-08-21

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We walked past this place and decided to go there based on the view online. The staff were lovely and the food was amazing. Great vibe inside and lovely cocktails. But the view is to die for! So glad we went in.

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NatNatNoo . 2023-08-19

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I can`t believe some of the reviews on here, as we had one of the best lunches we`d had anywhere in Cornwall, during our three week stay. We`d dropped our eldest son of at the Boardmasters festival and came across Inc Mar by chance, whilst looking for somewhere for lunch. The staff were lovely and really friendly and we were given a lovely table on the downstairs terrace, overlooking the bay. My partner and I had pizzas and my youngest had spaghetti. My pizza ( Gamberoni ) was without doubt the best I`d had in Cornwall during our holidays and I`d had a lot of pizza by then !! My partner had a Hawaiian and she enjoyed hers, as much as I did mine. The upstairs and downstairs terraces, must have some of the best views across the bay anywhere in Newquay. Another bonus, was the fact that the bill was incredibly cheap, compared to what we`d been paying elsewhere in Cornwall. We were made to feel like customers, rather than tourists who were just passing through, unlike a lot of other places we`d been to. If we`re in Newquay again, I wouldn`t hesitate to go back.

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BearandMoon74 . 2023-08-16

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Came in at 11 am for a quick brunch. No other tables there. Took 30 minutes for a espresso to come out. Next the food took about a hour for a very simple order. When the food finally arrived it was stone cold. The waiters were hardly apologetic and the whole staff team there was incompetent and undertrained. One of the worst experiences i’ve ever had in a restaurant and i just cannot believe how clueless they were. Never go here. Incompetence flows through that resturant.

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josh m . 2023-08-13

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We reserved a table the week before.. nr the corner for 5 people because anywhere else they leave the door open and the wind is freezing.. anyhow no table reserved.. so kept moving about different tables when they came available.. no apology .. when the pizzas finally came out..1 was cold so we left it but ate the rest.. but they still changed us for it.. stood my ground no way was I going to pay for it.. finally they took it off with no apology again.. I was really disappointed in them

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terrycU2518XH . 2023-07-28

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Newquay was very busy & we had nothing booked so we did a walk-in here. Staff very friendly & food served without delay. Typical Italian food with no frills, my wife had a pizza which was excellent. We didn't sit outside but you can if the weather is suitable & it has great views of the beach & sea.

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302philipo . 2023-07-26

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Went to the restaurant by chance after a long day wondering around Newquay. Staff was very friendly, approachable and professional. Ordered their pizza and some drinks. Everything was delivered within timely manner. The pizzas were the absolutely best we have ever eaten. Would definitely come back again.

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Petra G . 2023-07-26

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Live in newquay and visited here for the first time..well what a mistake. We ordered a bottle of wine and 2 starters the wine arrived but the an hour later the starters had not. Asked on 2 occasions if they had forgotten about us told no it will be one minute. It never arrived. We then asked to speak to a manager and told there is not one, we paid for the wine 1hr 30 mins later, the lady told us she wouldn't charge us for the food ...that we never had as some sort of compensation. When we left an Asian guy behind the bar started shouting at us saying we didn't want to pay, lucky everyone could see the reality of the situation. Customers were leaving not happy just as we did, sadly this leaves a very bad taste I'm.my mouth literally.

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Emma R . 2023-07-24

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Truly awful, rude staff Truly terrible food and customer service non existent. Avoid at all costs. Truly, truly the worst meal I think I have ever had. Ordered chicken in a mushroom and cream sauce and it came swimming in oil, no sign of any cream and the chicken looked very strange. Didn't eat and when plates were cleared away not a word was said by waiter. I said it was not as described on menu and was not great, got told "tough that's the way we serve food". Amazing response from rude staff.

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Maggie w . 2023-07-17

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I would honestly say in my many long years this would be very close to being in the top three of worst "restaurants" I have ever eaten in. I'm not going to go into every detail but poor experience, very poor staff and very poor...

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markt1963 . 2023-07-13

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Not really sure I understand the place... It's a weird vibe, I'm not sure I'll return, there's a lot of choice over their menu, so I'm not sure they even know what they are cooking.

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Operation R . 2023-07-09

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5/5 experience!! we walked in to being very warmly welcomed with amazing and fresh food!! brilliant cocktail selection and the staff are so friendly and accommodating. me and my partner went every evening of our stay in cornwall as it quickly became a favourite.

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Compass35974618034 . 2023-06-04

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such an amazing place that not alot of people know about! i’m local and me and my family often order takeaway or go and sit out on the balcony with an amazing view. if you’re looking for an authentic italian in newquay this is the...

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ellie m . 2023-06-03

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Entering this restaurant the views are amazing however can’t say the same for the food or the service. Carbonara pizza was the worst thing I have tried and sent it back. Staff not very apologetic or any offer of a substitute. Avoid at all costs.

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Dawn186411 . 2023-05-25

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Good food nice staff and lovely views had a great time here will definitely come again highly recommend

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Ethan C . 2023-04-05

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It is such a great restaurant, the service was amazing I really enjoyed my time there, especially with my family, the food was great and everything was just immaculate. The unique flavour of the calzone as well as the beautifully prepared fries. I really enjoyed...

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Haithem K . 2023-04-05

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Had a fantastic time here. The staff were warm and took care of my table very well, everyone was enjoying themselves so the atmosphere was perfect. Food was delicious and the pizza hit the spot just right, we were definitely spoiled for choice from a...

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00lil . 2023-04-05

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AMAZING!! I went here with some friends after hearing about the reopening. We had the best time ever. Pizzas are top quality and the 2 for 1 deal is incredible. The seaview was a delightful bonus and staff were lovely.

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Iulian C . 2023-03-31

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Wobbly table, Poor service, Bad wine, Cold Mussels, Bolognaise arancini balls looked and tasted old. Had Salmon pasta dish and Tagliatelle bolognaise when I asked for Parmesan cheese it turned up in an ice cream pot. Salmon pasta dish was disgusting.

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UrszulaFunnell . 2022-08-28

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i am sorry to say we were very disappointed when we walked in. There was no-one on Meet and Greet so we went straight through the garden. I went up to the bar - no-one was serving at the bar. I sked 2 people working...

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Maggi H . 2022-08-13

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Do not bother coming here, the staff would rather you not anyway. Leaving customers waiting to order so they can argue behind the bar, then huffing when we order drinks. One of the strangest and worst experiences of customer service I have ever had. Do...

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Compass25472159714 . 2022-08-13

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We went as a large family, mussels were cold we returned them only to reappear minutes later so not cooked fresh, reheated. Charging ingredients stupid prices for incomplete meals £17.50 for pork medallion no potatoes or veg included. Don't waste your money. Very poor

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Julieftalbot . 2022-07-20

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Terrible food. Ordered pork medallions £16.50 comes with no side or salad. Extortionate price for a small portion. Over cooked and served cold. Food had to be sent back to be warmed up in a microwave. Cocktails were good and waiter polite but food honestly...

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Charmariee . 2022-07-17

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Waited 40 minutes for drinks and after not receiving it on leaving the premises we have been told to f*** off and the manager drank our drink as we were leaving.

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evahG9633IX . 2022-07-16

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After 40 minutes waiting for our drinks and all tables served after us, decided to leave, we were told to f*ck off by the restaurant manager, the rudest woman ever met.

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emokem885 . 2022-07-16

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The food is expensive and child size portions and bland at best. What takes the biscuit is the bread as they quote Its stale and costs £4 for six bits an absolute waste of money. Honestly avoid this disaster they call a restaurant you will...

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Ref169 . 2022-07-15

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We had 2 coffees and 1 small slice of chocolate fudge cake . The cost of drinks was displayed but not cakes . Was charged £6 for the fudge cake ! No wonder we were the only ones in there ! Would not return

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Daydream14237210967 . 2022-07-12

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Me and my wife dined here this evening. The menu looked basic but filled with classic italian foods and tapas. The view from the back of restaraunt is beautiful and our greeting was fantastic. Unfortunately thats about as good as it gets. The food is...

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R8903BXjasonc . 2022-07-09

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Terrible place to visit. The food is really bad not only is it tasteless they have no idea how to plate food. They send lasagna out in a bowl balanced on top of a tea saucer. So it moves around while you eat. The lettuce...

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Holiday12351 . 2022-07-09

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Great little spot serving simple Italian food. The food was really tasty and very reasonably priced. Staff were really lovely. The waiter was a so funny, kept us well entertained all night. Espresso martinis were brilliant. The view is incredible on the outside terrace. Potentially...

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Luke M . 2022-07-09

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After booking and having booking confirmed We turned up tonight for our reservation and the restaurant is closed Now left with nowhere to eat Do not book this place I hope they are permantly closed as this is unnacceptable

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scott542 . 2021-08-11

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Amazing service, very friendly and drinks came very quickly. Quick phone service and very welcoming.

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Chump123 . 2021-04-23

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Ordered breakfast for 6, all came out at different time’s, slow service, food came before cutlery and it was cold

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Sharon A . 2020-10-25

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