Impero Lounge in North Somerset

Cramped with tables close together

Beautiful place and lovely food.

The most INCOMPETENT and UNCARING staff !! First and last visit. Can’t comment on the food because after waiting 40 mins it never arrived . When I asked where it was the order was never put through in the first place !! Took our money but didn’t order the food.” Oh I must have forgotten as I was busy making your drinks !!! “ DOES NOT CUT IT !! She was not apologetic at all and looked like she couldn’t care less ! We were starving and only got a refund but no apology. Manager was even bothered . Terrible customer service. Well no customer service to be fair . It was so quiet in there so they couldn’t even use the it’s busy excuse. Ridiculous waste of my time !

Been here with both friends and family & haven't had any issues

I visited during the day and was shocked how many dogs of all sizes were allowed in (under tables/screeching/barking/fighting), which is so unhygienic in an establishment where food is being served. What was particularly worrying was the drinking water dispenser, which is free but also doubles as a dog water dispenser where dog bowls used are right next to the human glasses. I emailed and complained to the Manager about their general dog policy and how it affects hygiene standards and possibly people, who are allergic to dogs but after weeks of waiting, still had no reply.

Really nice place. Enjoyed the food and the service was great.

Food was gorgeous, environment was lovely, would come again

Great place to relax with friends with good selection of food and drink. Excellent vegetarian and vegan food choices.

Pet friendly to the point of having a doggy station.. Great food and service

Popped in for a coffee and a catch up with a friend, it's always busy but today the service was much better than it usually is, prompt and friendly

I had a lovely mocha and poached eggs with salmon on an English muffin, my friend had a sausage and bacon butty but wasn't at all impressed (he thought the bread tasted stale)... Overall a good experience that was slightly soured by one meal failing. Parking is limited but they do have their own car park just behind, which was a significant selling point being on Portishead high street.

Light meals had during an evening business meeting. Good service as usual. Usually visit once a month for meals from breakfast to evenings.

Went here for dinner a few weeks ago, and Meg was so lovely and helpful!

I had a garlic chicken burger here - The burger was great and my server Meg was amazing! Would highly reccomend

Myself my wife and granddaughter have just returned from having an early evening dinner at The Lounge Portishead. I ordered the steak my wife the lounge eggs and my granddaughter chicken strips, my steak and fries was lukewarm and very fatty, my wife said hers was only warm like it has been left under warming lights. The only good thing was my granddaughters meal was ok. I know I should have said something straight away but they just put the meals down on the table and nobody was to seen again until they cleared the table and I told her then with the steak left with just two forkfuls gone she apologised but having talked to other members of my family they have experienced the same (warm food being served). So just to sum up I will not be eating in The Impero Lounge Portishead until I hear they have sorted this problem.

I was out with my 11yr old boy getting his sports kit in the sports shop. He wanted to stop and have a drink with his old man. We both had cokes and the boy had chips. Both really nice. The staff were friendly and helpful. Lots of parents in there. We had a fabulous chat about "big school". Definitely worth a visit.

Brilliant place for friends & family to go for a meal, recommend booking a table if there a few of you. Really friendly staff and they always check if any food allergies. Highly recommend the chicken burgers 🍔 and fries are delicious 😋

Great time for breakfast and it was amazing. The staff were welcoming and really friendly. The food was equally amazing, we would not now go anywhere else. Look forward to trying tapas. Highl recommend. Following on tapas was medicore garlic bread was unimpressive and staff were abrupt so after food which we did not finish we went elsewhere.

It's a pleasant atmosphere and the staff are nice enough, but we've been twice now and there has been an issue with the food both times. The noodles in broth were served with no broth at all, and when I mentioned it to the staff we waited ages and then I went and found her cleaning cutlery. The broth did come, but the food had sat on the table a while. My mum had an avocado salad (chicken and avocado maybe?) And the avocado was a very dark grey colour and so hard it literally couldn't be penetrated with a fork. It's pretty strange to think that would even be sent to a table when it was the star of the meal. We probably won't go again, as there were similar issues with the food the first time too. But! These are little things, and to be fair, I'm sure they could be rectified if the kitchen was given a bit of attention!

Been here many a times, simply can't go wrong. Lovely place to just chill

Food consistently good. Service usually attentive. As with all Lounges in the chain - SORT THE KETCHUP OUT.

Very disappointed had 6 tapas and found a piece of plastic in the quesadilla took it to the bar hardly a apologie just got us another one

Hi I have tried to leave feedback following your invitational email and can only do so through replying to your email so here goes My visit was to Impero Lounge Portishead on Tuesday 30 July 2024, table 2 order time 12.47 We were a party of six who spent £75 on meals and drinks and a further £25 on further drinks Our experience on this visit was extremely disappointing as there was significant quality issues with the food namely: The Shakshuka had completely dried poached eggs. The Lounge eggs with bacon similarly the bacon was like a piece of leather. The Twisted Chicken Ciabatta was very dry. The children’s Macaroni did not appear until challenged by us we were told this had been left under the grill and when arrived the dish was dangerously hot to serve to an 18 month old child. When we were asked “ Is everything ok with your food “ I relayed our disappointment to the server and they went away to find a senior person when I repeated our disappointment I was offered 2 fresh eggs ?? This was inappropriate as I had finished my meal despite the poor quality delivery and suggested a gift card or voucher would be more appropriate, the I was offered a free desert all of this completely not recognising how poor our experience had been, I was finally offered a slice of cake to take away. Now I can understand there are times when someone simply has a bad day and I am very level headed so really consider the response to our experience totally inadequate and will leave you to reflect on how you wish to be remembered. I bear no malice however feel let down by the response so far Look forward to hearing your response

Hi I have tried to leave feedback following your invitational email and can only do so through replying to your email so here goes My visit was to Impero Lounge Portishead on Tuesday 30 July 2024, table 2 order time 12.47 We were a party of six who spent £75 on meals and drinks and a further £25 on further drinks Our experience on this visit was extremely disappointing as there was significant quality issues with the food namely: The Shakshuka had completely dried poached eggs. The Lounge eggs with bacon similarly the bacon was like a piece of leather. The Twisted Chicken Ciabatta was very dry. The children’s Macaroni did not appear until challenged by us we were told this had been left under the grill and when arrived the dish was dangerously hot to serve to an 18 month old child. When we were asked “ Is everything ok with your food “ I relayed our disappointment to the server and they went away to find a senior person when I repeated our disappointment I was offered 2 fresh eggs ?? This was inappropriate as I had finished my meal despite the poor quality delivery and suggested a gift card or voucher would be more appropriate, the I was offered a free desert all of this completely not recognising how poor our experience had been, I was finally offered a slice of cake to take away. Now I can understand there are times when someone simply has a bad day and I am very level headed so really consider the response to our experience totally inadequate and will leave you to reflect on how you wish to be remembered. I bear no malice however feel let down by the response so far Look forward to hearing your response

Good atmosphere, delicious food and friendly staff. Great vegan options with a whole separate menu.

First time at Impero Lounge, and I'll be back. I liked the convenience of ordering and paying from their app. Went for breakfast, great choice of options, nicely presented and tasted great. Served quickly too.

Food was cold as it was served on cold plates. Very noisy as loud music was being played and everyone was shouting above so you couldn't hear anyone you were sat with.

Good service. Quick to order via the Loungers app. Same menu/decor/vibe as other lounges. Prepare for a bit of a trek to the toilets! Street parking nearby, but limited to 1 hour before 6.

good portion of nasi goreng to fill you up, super nice and attentive service. clean toilets. Attention!: Order at the bar or in the app.

Loved it in the impero, food, service and price all top notch. Had vegetarian breakfast and my granddaughter had smashed avocado and it was fresh and excellent quality. We sat outside in the glorious sunshine and we felt like we were on holiday

Very friendly staff and great food.

Great place to have food. Stopped for breakfast, plenty of choice, good value. Pleasant staff.

The decoration is very unusual, original; nothing is related. The food is okay though pretty light if you're hungry. I had the opportunity to test the "Cheeky Monday" offer which gives you a free red or white glass of wine OR a pudding; with your meal. The red wine served with that offer was terrible, like vinegar. Last thing, paying when you just ordered is really rude, I hate that payment method, although people, if they paid at the end could probably consume more food or drinks so it's worth it for everybody!! Why!!!???

Excellent meal great atmosphere, brilliant front of house team. 😊 Once again brilliant And again the front of house team are very attentive great burger 🍔

We had the lounge eggs, so fluffy and light, the sauce was incredible. I also tried the watermelon iced tea very refreshing. Staff are friendly

We had breakfast, tried the lounge eggs absolutely delicious, no idea how they get the eggs so fluffy and light.

Called in for a Saturday morning breakfast. Good choices with vegan options too. Not too badly priced either considering the food was pretty good. We were served promptly and it wasn’t long before our food arrived. We will definitely be back.

Typical lounge. Spacious seating including some outside.

Surprised at how good this place is! Friendly, clean, great service, good food and good drink selection.

Had a wonderful breakfast here. The Manager Wayne was so friendly and professional. Great food, excellent staff and atmosphere

The food is okay. Kitchen and service can be poor at busy times. Overall good atmosphere.

When you fancy something a little bit special then the impero lounge is the place to go. It has a vibrant atmosphere and serves delicious food and drinks. The staff are very nice and the service is very quick. You can order from the app at your table. The Impero is dog friendly

Generic coffee house/ restaurant. For some reason very dark inside like sitting in a cave.

Love Impero! Excellent children's selection. As well as there being lots to keep them busy when they are hungry and waiting for the delicious food. The choices are excellent for adults too. Can't fault it!!!

lovely food and atmosphere most enjoyable

Had exemplary service from Jess today who clearly wanted to give some sincere and helpful information on the coffees being served at Impero Lounge. The lemon drizzel cake was perfect and a surprise treat. Decent sized coffee, open wi-fi, and a full house at mid-day Sunday. The hub-bub is high volume but this does offer you privacy when you need it. Music if there is any gets drowned out. Very busy place. Will return and look forward to another coffee as specified by Jess :) The published photos on food say more than words.

Nice establishment with great food options, but local parking is a nightmare and service during our lunch time visit was slow. But overall we enjoyed our lunch and would return again.

Good selection of food including vegan & gluten free, child & dog friendly too. Reasonably priced menu .

It's always very good why I keep going back

This place normally has a nice vibe about it. It is always busy and can be hard to get a table but we managed to find one ok. You can order via the code on your table or by going up to the bar area and ordering. Food is pretty decent but it can be quite echoey and noisy so hard to hear others talking, hence once point down.

I recommend people to try this place. I cone quite a few times for the eggs and they never disappoint. Good food and good service, I only would like that they have table service.

Decent menu and decent food. Much better than it used to be.

Lovely lunch but very busy. Bit of a wait for a table because it is so popular.

What a lovely place to stop for any meal of the day. Firstly, the atmosphere was so warm and inviting- great decor, big tables and deep comfortable chairs The staff were all exceptionally friendly and helpful- definitely added to the experience The food was absolutely delicious, we had fries, a burger and a falafel flatbread- everything was so fresh and full of flavour, just wish I had more falafels!! Will be back! The menu caters to all dietary requirements (vegan, gluten free etc) and times of the day

Wherever this company provides hospitality the menu is excellent, the restaurant itself is well organised.

Very polite attentive staff & good service.

Fantastic place to eat. Highly recommended 👌

I really like this place, beautiful, atmospheric decor, delicious food, friendly service, small and large dogs welcome.

Lovely late breakfast ( brunch) and v nice Americano, no complaints, good quality bacon and sausage

Very nice breakfast, service was quick and the meal was hot which is always a bonus. Good quality ingredients and a very nice coffee. Will be back thanks 👍👍

Staying locally, decided to try here. Staff very busy on arrival and had to find the one remaining table ourselves. Food was amazing and great value for money. Staff polite and helpful despite being very busy. Lively atmosphere. We will definitely return.

Delightful staff, atmosphere and always good food and music.

We had coffee and cake very nice

Lovely staff, great food what’s not to like. Well be back again!

Another visit to the Lounge for brunch this time. Great choice and quality of food, very busy but nice atmosphere, would recommend.

The only problem was choosing from the extensive menu. It was a little noisy but that generally means happy customers.

Beautiful lounge with awesome food and vibe.

Very nice place to eat and reasonable prices. The sirloin steak is always tender and only £19 each.

Busy Saturday morning, but service and food good as usual

Favourite place to go to eat! Reasonably priced and great food and drinks.

Coffee was bad and not replaced

Lounge eggs: almost hard boiled eggs, not soft and runny, not enough hollandaise sauce. Shame.

I took my 4 young grandchildren for a pre- Christmas tea on Wednesday 20th December. The young lady who greeted us was very polite, and although all tables were reserved, she, along with 2 other staff members, found us a table, which gave us ample time to order and eat. It was a lovely experience which we all enjoyed very much, and where we will certainly visit again in the future. Thank you very much.

Love a lounge bar. Always a great choice of food, drink and the app makes ordering and paying dead easy

I'm a great fan of the Impero Lounge and all the other Lounge's. They have a great Breakfast menu and they also have a very good evening menu. We held a gathering for our Yoga group recently and the food and service were great. Give it a try. You won't be disappointed.

The service and food are superb. Could do with being a little brighter inside. Fun watching people turn their torch on to read the menu.

Was nice enough. Maybe it was too quiet as it was a Sunday night. Couldn't fault the food.

Nice lunch good prices nice ambiance

Can only harmonise with what others say; the food and ascetics jell so well, definitely a favourite of mine when eating out in portishead. Update 23 Nov 23 It's still the same. Amazing staff, amazing food, and amazing atmosphere. I would highly recommend any Impero Lounge.

Great atmosphere with good food from snacks to larger meals, Selection of beers, wine, coffee and tea.

Very pleasant staff ,very helpful and obliging, great all round.

We called in to the Impero Lounge on the High Street in Portishead for a mid-morning coffee. It had a chic interior and there were a good number of customers, although it wasn't difficult to find a seat. We thought the staff were particularly friendly and pleasant and the service was quick.

Thought I would like to sit and go on the WiFi, very good, thank you. Staff and chocolate brownie, excellent 👍👍☺️ Unfortunately even though I was wearing my earbuds, the music the people trying to talk above the music, it was a cocophony ,😱 Please get some sound boards fitted. I haven't been in here for a while but I hear there's a very nice coffee shop opening over the road. Xx😂 Other than that, lovely 😍.❤️❤️❤️❤️❤️

Lovely, aesthetically pleasing diner in a beautiful scenic town. I recommend this cafe to anyone looking to enjoy a nice coffee to cold brew in a trendy yet timeless environment with some great tunes

Met up with family again as usual on a Monday lunch It’s a great place to get together and our go to venue We had a good selection from the menu … from soup to fish finger sandwich, Halloumi burger, panini , salad bowls and cakes!

Delicious avocado and bacon salad. Thank you

Amazing brunch and tapas spot. Love going with friends and family to this spot. Such a fab atmosphere and the food/ staff are always great!!

Just popped in to pass the time away, and the food was great. I will be back

Love coming to Impero for brunch or tapas. Food is always great and always such a nice atmosphere

Lovely lunch with colleagues here. It was a busy lunchtime but as always the service is good, the staff are friendly and the food is delicious.

Lovely bar with great food at a reasonable price. The staff are very friendly. Service was very fast. The chilli was really nice and value for money. Great atmosphere for a lovely evening meal.

Nice clean environment although a little noisy for me. Staff were friendly. Ordered the meat free burger which was okay but a little burnt on top. Salad was dull and there was no dressing. Soup was tasty. Drinks were quite pricey. A little underwhelmed if I am totally honest. It was okay but definitely not the best diner I have been in recently.

Fantastic food as always,nice friendly staff,classic laid back ambience! 😋

Je n'ai aucun idée comment ce restaurant/café/bar se trouve à Portishead - un véritable désert de cuisine de qualité. Cependant l'Impero Lounge est quand-même magnifique - la cuisine est délicieuse, le service est impeccable et l'ambiance est très sympa. J'adore l'Impero Lounge !

Fast order-at-table service via a QR. Great coffee. Lovely, generous and tasty smashed avocado with fresh tomato, good bread and good streaky bacon, with a perfectly poached egg. If you’re in Portishead, head to Impero for your brunch.

Visited for the first time on Tuesday 12th September. Tuesday being Tapas Tuesday, 3 Tapas and a glass of wine for £12.50. Great value, if I lived in Portishead I would be there every Tuesday for this offer. Only downside to the visit was that the pumps were being changed so no draught beer, understandable, but the staff who were all great, should have stocked the fridges with bottled beers. Overall, if you are in Portishead on a Tuesday and want some Tapas, this is the place. Of course it doesn't have to be Tuesday as the Tapas is superior to the other Spanish restaurant in Portishead. Definitely will be back

Been there a few times. Didn’t realise how many there are. I love the choice on the menu. Love the decor and the ambience whether I’m taken someone there for a meal or on my own for a latte and a toasted tea cake.

Recently performed some contract work here. Friendly and attentive staff with good quality food and great service

Catered well for a friend who needs gluten free

Food was cold, had to send it back.