Ichiba in Hammersmith and Fulham

Bestelling klopt helemaal niet, het eten was grotendeels koud en het duurde ook nog eens bijna anderhalf uur. Echt schande dus niet aan te raden op zaterdag avond. Smaak was redelijk maar extreem duur voor wat je krijgt.

Really poor service once the order was placed. Was told after waiting 20 mins that the chef was unable to make some simple salmon sashimi. Really unacceptable.

So much to choose from, i didn't have food there but there is plenty to buy in the shop. Great selection of ramen and sauces.

Went for a late lunch with my teen daughter yesterday. Looked like the kitchen was closing and was asked to order at the main tills. My daughter ordered the Ramen. My daughter spent most of the early morning hours vomiting. Suspected food poisoning- Totally unacceptable- avoid.

They have a good choice of hot food and daily made sushi however the meat on the curry dish was a bit on the dry side. With the meal deal you can pick only the drinks that was fizzy or displayed over the counter but none of the other drink options like the aloe vera etc. The noodles was from part of Shoryu ramen, they can do with less salt in their food.

Great food and lots of choice. Very authentic. I’ve been multiple times and keep coming back for more. It’s not a place to linger over candlelight but for a quick pit stop for an hour for tasty food it can’t be beaten. It’s also much quieter than the busy main Westfield food court. The supermarket choice is excellent too and I’d recommend the frozen gyoza to take home and cook yourself as well as the Mochi, little moons ice cream, frozen chicken skewers and frozen edamame.

We were visiting Westfield on business, and stopped at Ichiba for a quick lunch. We found good value, good food and quick service, and really enjoyed it. Will certainly go to Ichiba on our next visit to Westfield.

Absolutely love this place! Has an incredible Japanese supermarket and small takeaway section too where they have pre-packaged goods you can take away and eat instantly, as well as all types of food and beverage, from frozen mochi to sake to anime and manga magazines. They have a substantially large ranged menu for a shop already serving so much, and the food though a little pricey is absolutely delicious, particularly the ramen, which comes steaming in a large portion and has a really good broth. I have never seen them to be underserving in the couple of times I've been here throughout the years before and after the pandemic. If you love Japanese food this is definitely worth your time rather than any of the chain stores if you're at Westfield!

We visited (Tuesday) today expecting great things of the restaurant and food. Having driven from afar and paid the exhorbitant parking fee we were bitterly disappointed. My son ordered ‘hot’ ramen from the menu. The queue was long with only one cashier. Although the food pret wasn’t long the chef was handling both food and utensils without gloves or washing his hands in between. The lukewarm ramen arrived half cooked. Clearly cheap dried ramen and not the fresh kind. Portion small for £13! And only 2 slices of pork. The egg was good though. Seriously overpriced. I bought mixed seafood sashimi. Rice was hard as a brick and I couldn’t break it up £11! I left the rice and ate the fish. We both had upset stomachs afters. At least there were plenty of toilets nearby. The supermarket was nice with select stock of pricey goods. Good as place for novices but avoid if you want a decent meal. Won’t normally write criticism as I was once in the hospitality business but really want to see this place do well and make Japan proud! Good luck!

Was eating at the restaurant but had to say to the cashier I was getting takeaway so it would be more than £2 cheaper. The sushi rice was a bit too dense but the fish was great for the price. The sukiyaki was very good and came quite quickly and very hot. Would come back just not buying the sushi. Hate how eat-in is randomly more expensive than takeaway even though there is literally no difference between the two.

Was surprised by the bad reviews I read below. Amongst the points highlighted, cold food, bad customer service and microwaved food were the one's that surprised me the most. I had a completly different experience and I've been to this place multiple times. In short, I have the complete opposite opinion from the above critics. This place is excellent :)

We were given the ringing device after ordering at a till with a woman who barely spoke English. The device wasn't working so, after 20 minutes we had to wait for our food at the counter anyway...We first thought of eating sushi, but each small package was very expensive. Pricewise, the counter was not much better. Result of our orders: lukewarm Udon soup and few miserable fried vegetables over a bowl of rice. All considering, it is probably one of the most expensive eateries in all Westfield, with no service, no atmosphere, mediocre food. Suggestions: you want to eat Japanese? Go somewhere else. You want to eat at Westfield Mall? Go somewhere else.

Ichiba is both a Japanese food court and also a store for general Japanese groceries and goods. While there is a very wide selection of groceries, these are quite expensive, so although you can find an original gift here, it is not somewhere I would shop normally. I used to come here frequently for the food however, but after today's experience I will never return. I came on a Monday afternoon around 5 pm and ordered six takoyaki. These are pieces of octopus fried in a ball of batter, with 'tenkasu' (crunchy deep-fried tempura pieces). Takoyaki are Japanese 'fast-food; but I had to wait 25 minutes for them. None of the tables had been cleared, and of the three beer pumps only one was working. When my takoyaki finally arrived I found that the piece of octopus inside was barely the size of my little finger! The octopus was barely discernible, and you were basically just eating a ball of fried dough. Even the tenkasu was missing. I was willing to try a different dish to see if it was any better, but when I went to the tills (you need to order and pay in advance) the one girl who had been there had gone away and now all the tills were unmanned. Clearly the whole place was extremely badly run and I decided to cut my losses and leave. As a lover of Japanese food I was extremely disappointed. This place used to be really good but has gone downhill terribly and half the serving points are now closed.

I ordered a Katsudon (Chicken with rice and omelette).. The fried chicken tasted like plastic and the breadcrumbs tasted like old breadcrumbs that have been re-heated over and over again... I tried and couldn't eat it! Is that even food? I complained to the Manager named 'Karuna' (from the receipt) and requested a full refund. She was extremely rude and didn't even apologise! She wanted to blame me (the customer) ...AVOID AT ALL COSTS!!! You can seriously get sick from eating the food at ICHIBA WESTFIELD! It's such a disappointed as the overall shop and restaurant look nice but the food and customer service are both awful.

Ichiba is a Japanese very big grocery store with a hot food counter serving everything from yakiniku, donburi, tofu and sushi to Shoyru ramen and takoyaki. I had Takoyaki, Edamame, Yakiniku mix which came with teriyaki chicken, beef tataki, pork, peppers and negima yakitori which was about £13 and tasted amazing. The yakoyaki and Hiyayakko tofu were also really good, the portions here are generous and prices are moderate. You get this little beeping device that beeps when your food is ready to collect, which is pretty cool. The supermarket is well stocked with tons of Japan imported groceries, sake, sweets, tea, miso, noodles, rice, beauty products, tableware, books, mochi, mochi icecream, wagashi and also all the popular sauces like Kewpie mayo, okonomiyaki sauce, dashi, a butcher etc. Literally everything you need to make authentic Japanese food. The downside is that although all the products are the exact same as what you get in Japan since they are directly imported, they are super expensive and the price is marked up by x3-4 times that of the same product in Japan. But if you’re looking for real authentic groceries, then Ichiba is great.

First time visit. It was quite busy. We only had some takeaway sushi which was good. Will revisit to check out the hot food sections and some grocery shopping. It’s a bit like Japanese Sainsbury’s with cafe. Not a full on restaurant nor full on grocery store but good place to have a snack whilst shopping in Westfield.

First visit here to this place and food was nice, eaten the Katsu Curry, the service was good too and lot of Japanese food to choose from, shame I live quite far away otherwise I’d visit bit more often, definitely recommend if you want to...

We went over to Westfield shopping centre with some visitors from South Africa. Getting hungry the vote was for Japanese food at Ichiba. The shop and food section is enormous with a choice of several places to eat. Menus are extensive. Not being familiar with...

Very badly managed curry section, complete mess. Should wait more than 20 minutes for some ready cooked katsu, for that so called "manager" Mariana to arrange my ticket into the tray. Took forever for the job that was supposed to be done for a couple...

As japanophiles me and my partner loved it, we came in for lunch and returned for dinner the same day! All the food we had was amazing! We spent a fortune in there! We had a few tiny issues, like the supermarket and gift prices...

It is incredible how much of the food here is just reheated in the microwave. The queue to order is so slow - only one person on the till who doesn’t seem to know what they’re doing. The food - when you finally order is...

I visited Ichiba in Westfield Stratford and was excited to see a Japanese Centre with an authentic food hall. The food was good and the portions were plentiful although I had a ramen, and so did everyone else around me, so I can’t comment on...

quite possibly the worse experience I have encountered in London. Went to order hot food, the staff had the price wrong and wouldn't believe that it was incorrect until I told her to look at the menu for herself... She was then extremely annoyed by...

It’s great that Westfield finally has a Japanese centre in it, however the restaurant is a bit overpriced. Portion sizes are on the small size, for example the Katsu curry is small, you could get a larger Katsu curry in Wagamama! And honestly tastes better......

I grocer at Ichiba at least once every two days and I buy food to go. Today I was there 10 minutes before the closing time and the place was already closed. Very disappointing.

The only good thing about Ichiba are cheap prices: the food is indifferent, service slow and i certainly do not intend to return or to recommend-

Read it is the largest japanese food hall in Europe...I really expected more but it was nice. We ate there, it's a sort of fast food. Our sons loved it. Not for vegans on that day...they showed how to get sashimi from a whole tuna...

If you want to pay £12.80 for a meal that they heath up in the microwave then by all means come here! This was absolutely disgusting and I don't understand how this place is even in business. I understand this is a fast food place...

We visit Westfield regularly as we have a store next to Ichiba, and we have been many times now. Firstly, I would be really happy if Cardiff had s place like this, an Asian market, nice coffee, and a convenient way to eat Japanese style...

We had teriyaki donburi and chicken karaage curry. The Donburi was small pieces of chicken on dry rice which was very average. The Karaage was much better.

Maybe the best ramen I’ve ever had. Great selection of foods which can also be ordered to go. Reasonably priced.

This concept is not new. Just visit any major department store or main train station in Japan and you will see a version of Ichiba. This is where Japanese people (and tourists) get very good local cuisine at reasonable prices...fast! So, it was with reasonably...

This was one of the reasons for shopping at this Westfield, rather than anywhere else. It's a funny layout - some tables are in the shopping aisles essentially. You then queue to order, and collect your food. Note that everything comes in dribs and drabs,...

I dropped in for a late lunch bowl of the Shoryu Ganso Ramen. Service was quick and efficient and the ramen was magnificently flavoursome. The broth was deep and rich, the noodles toothsome and the pork meltingly tender. Reasonably priced at £11.90. I'm no expert...

I was so excited to go here but unfortunately left feeling very disappointed. The main issue is the service as the food was very tasty. We placed our order at the counter. The guy we ordered from seemed a bit confused but eventually we paid...

I've been there a few times since they've opened. Today was my third, and last. Food has gone downhill. We ordered tofu skewers and they were SO obviously old. Easily 2 days old. The pumpkin and sweet potato tempura was fresh and good but £1.25...

This is my letter of 2nd January 2019 - copied verbatim. At today's date, 7th February, not so much as an acknowledgement ever received! Customer Complaints, Ichiba, 2nd Floor, Centre Management Suite, Unit 4006 Ariel Way, London W12 7GF: Dear Sirs, I have just returned...

We queued and ordered food for three at the till, and were given the wifi indicator that was to tell us when the food would be ready. It buzzed almost immediately - the place was, after all, only just open, and almost entirely empty -...

The concept is brilliant - lots of different Japanese-style restaurant fayre available in one place. In reality the execution of this is an utter shambles. We ordered a couple of steam buns, a katsu dish and a soba bowl - you’re given a buzzer-puck and...

Food was lovely, and Hiromi made us laugh! Nice place to have a bite after shoppimg. Definetly coming back :)

Visited Ichiba for dinner and it was a very pleasant experience. Although the menu isn't that vast and the self service experience something you don't find a lot in the UK, this was actually a pretty good place for a quick dinner. We tried out...

Hard to believe anyone with even a cursory knowledge of Japanese cuisine could offer such a pastiche of dishes. The very idea of cooking tempura in a microwave is comical. You can imagine what that tastes like - a soggy chewy mess. Rubber noodles in...

I'd been really keen to try this out as I am a big fan of the Japanese cuisine. I found the concept pretty cool and definitely enjoyed looking at what's to offer at the super-market section. I would say that the food portions are a...

We visited Ichiba yesterday, thinking we would have some nice Japanese food. My husband ordered the USDA Short Rib Set - what a disappointment.... What we received were 4 measly bits of beef and 4 measly strips of chicken - for £15!! In addition, there...

Food was cold & pretty tasteless. Layout is confusing ie having to go to different service points for different dishes. Visited twice believing the first time was so bad because it was new but was worse second time round when we visited for breakfast.

Great idea although struggling to find its feet from a service and food quality standpoint. Coupling a Japanese market with a quick dinning concept is a fresh idea that I hope succeeds assuming they can work out these teething issues.

System issues made ordering a long problematic process The food was fine... but not worth the money and with some suspect/dodgy hygiene issues. The supermarket bit is fine.

Located in the new extension in Westfield White City, Ichiba is much more than a restaurant, as they have a supermarket, butchery, fishmongers, books, gifts, and so on. It is kind of a mixture between Carluccio's and Vappiano concept, but the Japanese way. The prawn...

Quite simply ordering £30 worth of food to see it being stacked on a plate and shoved into a microwave is not acceptable. Neither the Chicken nor the Prawns were actually hot when handed back to me which is quite frankly dangerous and I wasn't...

Giving 5 stars out of encouragement. Would love to see a better handling of the cooked food counter system. Would also like to not have to go to every place in order to get one thing from each of them. Drinks should not be in...

We came here for lunch and they really offer you just about every type of Japanese food. We had a spicy ramen bowl of pork and noodles And a vegetarian ramen bowl. The portion was huge but extremely delicious.

I'm sorely disappointed with Ichiba, I love Japanese food, and was excited to visit the Westfield store. The look and feel of the place was great. But the food was below average, just not very nice. It's really just cheap canteen food, and not even...

Unfortunately the Ichiba food hall does not live up to expectations. My boyfriend and I have visited Ichiba twice and on both occasions were left disappointed with the food. The first time we ate a selection of buns and found them to be lacking in...

I popped at lunch and had some super fresh sushi from the shop and okonomyaki at the counter. Absolutely delicious and a really fun, authentic experience. Shop is also really nice, great for buying reasonably priced gifts like ceramic bowls etc.

Attentive service - cleared my table and those around us -⎌recommended the Takayuki which was as good as the ramen

What a disappointment! So much hype about this place but, honestly, not worth a trip to west London just for this. Been there for a lunch with my daughter on a Sunday, who is crazy about everything-Japan. Our 'bipper' didn't flash and I had to...

They run out of food all the time, it is a joke, I have been there multiple times (normally late afternoon or evening) and they say that they don't have this or that. I do not understand why they do not have enough food to...

We were told about a new Japanese restaurant at Westfield. Genuinely excited and wanted to give this a try. HOWEVER, the food was dreadful. Fatty (literally) and greasy Chicken Katsu - felt unhealthy and lacking freshness. The soup, Udon noodle with Prawn Tempera... tasted very...

We got so excited about Ichiba opening at Westfield. As well as a supermarket section, there's a cafe area and a couple of self-service food stalls. The larger of these was packed when we arrived at 1.30pm one Sunday. As we were queueing, the word...

On arrival to Ichiba it looks amazing, based on all the Japanese products that they have in the store, the ceramics, the sweets and other products certainly reminded me of my trip to Japan in May. Plus it has plenty of seating and looked like...

Ichiba is part of the Japan centre group. They have several locations where their stores are based and their stores normally have a mixture of Japanese groceries and dining areas where some food served. This is the largest of their stores. When you enter, you...

Food quality very poor. Staff not sure what they are doing and running around but not achieving much. Complained about a particularly poor dish and not even offered a refund or replacement. Really needs to have better staff training who understand the food being served....