Eat Tokyo in Hammersmith and Fulham

The food is delicious, and the quality and value for what they serve are excellent.

The food was okay, and the sea urchin hand roll was surprisingly delicious. At £8 per piece, it’s reasonably priced for London. However, the overall experience was terrible. Almost every time I finished a dish, the plate was taken away immediately—sometimes even before I’d fully set it down. It felt like they were rushing us to leave. Even when there was nothing left to clear, the staff seemed to actively search for something to take away. When it was time to settle the bill, I asked to have the service charge removed. The server insisted on notifying the manager, which I found strange since customers are entitled to decline it. The manager came over and asked why I wanted to remove the charge. I explained that the whole meal felt rushed and unenjoyable, with plates being taken away repeatedly. I even mentioned that on multiple occasions, my plate was cleared before I had even finished my last bite. This happened around ten times, which was incredibly disruptive. The manager reacted aggressively and rudely, outright denying that such a thing could happen. I calmly explained my experience again, but they kept insisting it was impossible. They also claimed that service charge must be paid because it was written on their menu. I pointed out that under UK law, customers can refuse paying service charges if the service is poor, but they continued to argue. They even mentioned that their company, which has branches in Germany, had consulted lawyers who assured them this practice was legal. At this point, I Googled the law on service charges right in front of them and showed it to the manager. Even then, they refused to believe me. They claimed that for takeaway and lunch, service charges weren’t mandatory because they weren’t listed on the menu, but for dinner, it had to be paid. This explanation was completely unfounded. Eventually, the manager begrudgingly agreed to remove the charge, saying, “Fine, I’ll remove it, but don’t act like we’re forcing you.” If this doesn’t count as forcing someone, then what does? The manager also mentioned they would report the incident to their head office. When I asked for the head office’s contact details, they told me to find it on their website instead. As I left, I sarcastically remarked, “You’re doing a great job as a manager with that kind of attitude.” This seemed to set them off, and in front of everyone, they started shouting at me like a market vendor. They claimed that I was the one being rude, even though I was polite throughout our initial interaction. Who, exactly, was being rude here?

Traditionally kimono-clad and extremely efficient staff serves gorgeous, fresh Japanese foods and drinks from a surprisingly large menu - what not to love?! Prices are very decent and it's usually packed but turnaround is good so no long queues. My favorite for a cheeky sashimi bento 👌

Went to Eat Tokyo several times and still tasted delicious with good price. Just need to know their opening time because they close in the afternoon for several hours. One time we went there for lunch but very close to their closing time, luckily they still allowed us to eat-in but we had to finish the food in less than 20 minutes. What an experience...

Always amazing! The food is delicious!!!

Awesome sushiii... quick service....we ate & enjoyed ourselves & forgot to take photos. Thie was the last 2 rolls... awesome oyster & Slfresj sushi rolls... their spicy tuna was the best I've had.

Have been a big fan of eat Tokyo and been to all stores a lot. But usually not quite happy with the food in Hammersmith branch. This is a California roll with barely any crab meat….

Fab food. Lovely staff. Brilliant chef. A true delight. Highly recommended Hammersmith Ear Tokyo.

Eat Tokyo is one of the best Japanese restaurants in London with very good value for money and the food is amazing. There are lot of different restaurants as it is a chain and they are always full but the queue is worthy. One of the best is salmon teriyaki or the chicken also very tender and tasty. The tempura is incredible as well as the roasted gyozas.

The food is decent but the staff aren’t very nice - they kept pushing us to leave because there were people waiting for tables.

I cannot comment on the quality of the food because the service was so appalling that it overshadowed the entire experience. We had made a booking, and the restaurant confirmed it, instructing us to arrive on time. In fact, we arrived five minutes early. However, the staff were extremely busy, so we patiently waited outside the entrance, assuming someone would greet us shortly. When a staff member finally came over, we were shocked to be told there were no tables available. They suggested we either cram five people into a four-person table or leave. Perplexed, we asked why there was no table for us despite having booked in advance. The staff bluntly replied, “You were two minutes late.” We tried explaining that we had been waiting outside for five minutes because no one came to assist us, but the response was even more infuriating. “Sorry, there’s no table available. Take it or leave it,” they said dismissively. This rude and dismissive attitude left us speechless. It’s truly astonishing to encounter such poor service nowadays. Regardless of how good the food might be, such behavior is unacceptable. I certainly wouldn’t recommend this place to anyone.

Best Japanese food anywhere my favorite restaurant in the world and I’ve been to 40 countries. Everything on the menu is not only good but great. The staff are so caring and the manager is very nice.

You can also eat the taste of Japan in the UK👍🏻

I accidentally mixed up “gyudon” and “gyu-bento” and asked for a “gyudon bento”. Instead of asking for clarification, the waitress gave me a very condescending lecture whilst speaking in a very rude tone. Other employees are also rude often. This is no way to treat a regular customer; in fact whilst the food is OK, me and my colleagues won’t go there anymore because of being treated this way. Whilst the food is OK, I don’t want to feel bad because of receiving rude treatment like this every time!

Excellent food from a big menu. Always have a great meal here!

Amazing food and wonderful staff

Great food, service and value for money.

Lady with short hair with glasses is incredibly rude! used to go there often, eversince her rude attitude, will never go again.

Great food, great service. You always over order and still finish the leftovers. Can't go wrong with the double size curry or a bento or the jyu.

Not open until 11.30pm. Refused to let us in at 10.35 pm As they said kitchen was closed. Google Maps clearly said the place was open. How can place be open if kitchen is closed? That’s the key part of a restaurant’s openness. This was misleading . This was also frustrating as we could have got there for 10.30pm had we known this. We hadn’t seen that info on google maps. Staff generally a bit surly. But food decent. When kitchen is open

Incredible. I have been coming to this branch for more than 10 years and needless to say, I haven’t once been disappointed! Absolutely lovely service, the manager and waiters/waitresses are all so friendly and always give new recommendations. The prices are also extremely affordable. The food is terrific and I can never get tired of it - there is a huge variety: from ramen, to curry, to bento, to sashimi and even wagyu! The food is always high quality and there are always new additions to the menu. Love it!

A restaurant with a large selection of Japanese food and friendly staff in traditional clothing. The food was perfect. The restaurant is apparently very popular because there is a queue. I recommend making a reservation or coming right at the beginning of opening hours.

Food is okay, but service is very bad. People are always being rude for no reason. Feel upset for the visit.

Good food, well priced, nice atmosphere, Friendly service, a real treat if you like Japanese dishes.

Incredibly well priced high quality food, pork Katsu curry for 2 is an absolute bargain and really tasty. Staff are absolutely lovely and made the visit an excellent experience.

Really good food at affordable prices. Fast service, will be back for a casual dinner.

We've been coming here for years, and the service has always been excellent. The food is consistently incredible, with nothing to fault. Be sure to book ahead to avoid long waits during peak times.

Great Japanese restaurant , affordable and halal ! One of my favs in London.

We had dinner in the Hammersmith branch ordered Toku-jyou Chirashi where the sea urchin was bad smelled and being thrown out. We then told the manager about this but then she showed us the other packs of sea urchin claiming that it was fine, as if we lied to them. Finally we were fully billed with service charge yet we were completely dissatisfied with such arrangement.

Was supposed to eat in at the Hammersmith branch. One lady asked me how many are we dining in, I said two. She said "where is the other one?" I answered, "she is on her way". Another man came to me and said they do not allow people to sit if they are still waiting for someone. In disbelief, I asked him why? I am placing an order anyway? Beyond disapponted of their treatment. So rude, not considerate to customers. Will never going back to that branch ever again

SO RUDE!!! Not kids friendly. They didn't want to give my daughter seat. And as us wait outside for half an hour. Tried to book and they refuse my booking!!! They don't care of Customer Service at all.

Extremely rude staff ! They refused to give a chair for a kid!

Awful food awful service! Waste of money! Chicken was dry they could not wait to get you out the door! I will not be returning anytime soon

Gracious and friendly welcome. I came at opening time and there were quickly many occupied tables. The happy hour bento was fresh with quality ingredients. Just a couple blocks from the tube station, worth the walk

Amazing. Same great taste and hospitality

Once my review was "Really good food and very nice service!" I had to revise my review. I went back there when I was back in London and ordered food to go. Several people waiting for takeaway, several empty tables, yet I was the only person asked to wait in the hot, dirty and noisy street for my food. Having just come from Japan and the excellent service there, this was very disappointing.

Went here for dinner. This is the only packed place around 8pm on a Saturday despite the other restaurants around the area. The staff were nice and they have a thick menu with pictures, lots of selection. I had the Tonkatsu Bento which was delicious, plus a chocolate mochi ice cream.

Delicious authentic Japanese food, and amazing value for money.

The best Japanese restaurant in London!

Cheap and chearful place food is good. The restaurant itself could do with a bit more space as it can be a bit claustrophobic

If Google says the restaurant closes at 23:30 and the sign says the same (see picture) why do you kick us out at 23:00? We were still taking our last few bites when one of the staff members rudely showed her phone to say the are close as it is 23:01. Food was good, but the experience was terrible. Not what we are used to at Eat Tokyo. Disappointed

This place has been my go-to for over seven years, and I've never been disappointed. It’s one of London’s best for value without compromising on taste. Highly recommend!

We are a total of 6 (3 Adults + 3 Kids) arrived at 5:50 and table was assigned at 6:05. We were told to have to leave at 7:00 that we understood it's the peak time especially we didn't have reservation. Our concern was the food delivery time however the manager was so rude and raised her voice to tell: YOU HAVE TO LEAVE BEFORE 7 OTHERWISE NO NO NO. She is rude and putting us into a very embarrassing situation. I never see a person in Japanese Kimono as rude as her. Shame on her. We are definitely not coming back. Besides of this expected rude person, all good. Other staffs are nice & efficient; Good food.

Recommended, excellent flavor and service, we loved it ♥️

I was disappointed by my experience. I was expecting some fresh japanese food. The sushi was warm, and gloopy; it was almost uneatable. It seems they tried to put mayonnaise on it to cover it up. I thought the chicken, and egg fried rice would make up for it. It was worse as the chicken had no taste, the presentation was awful. It could have passed as dog food. I will say the service was very nice, as we arrived 25min before closing time. They made sure we were ok. Maybe, the bad food was due to the time of day. In terms of pricing, it was very fair. About £50 for two people for substantial Japanese dog food.

Any dish you order here is delicious. The sushi is carefully done with what feels like the freshest ingredients. The service is a bit slow, but the taste of the dishes is worth every bite.

The staff are friendly, helpful and suitably attentive. The food is good quality and really tasty. My partner and I always enjoy coming here.

5 stars plus for this restaurant! Lovely lady served us and the food is really good. The prices are very reasonable and portions are good. This is gonna be my regular now.

Absolutely incredible, this is one of the best restaurants I have ever been to. The menu is huge, it probably has every popular Japanese dish you can think of, with a large selection of main and side dishes, I got a sushi set, which came with an amazing miso soup, and some steamed veggie gyoza, words cannot describe how good it was. Me and my friends got very different dishes, but I was surprised by how consistently good all the food was despite its variety. I knew the service was gonna be good when I saw a waiter run out the door after a group that just left to give them their bag that they forgot. The staff was super polite and understanding, my only complaint about the service is that we got our food far apart, I got my sushi like 3 minutes after ordering, while my friend got his wagyu don after about 20 minutes, but the staff was so nice it compensates for that. The decor is also super nice, I love that the menu came with pictures and the names of the chefs, and the paintings on the walls and clothes the staff was wearing were really pretty. Overall 9.99/10 dining experience, the only complaints I had were completely overshadowed by the quality of everything else.

Way too good, The people like the food. Everything is authentic, the portions are huge and the prices are really low ! <3

Excellent Eat Tokyo if you are looking for authentic japanese cuisine specially Bento-ya really tasty and great cost-benefit

Really authentic Japanese food. Great customer service as well! We went for an early dinner and found out they had great dinner promotions if one orders before 7pm. £15 for a sashimi bento box wow!

The food are good and the service is okay.

Was absolutely starving when I showed up and a 14 pound lunch set unagi don later left me completely happy and satisfied. tofu was banging, maki rolls were so full of salmon and tamago was sweet and the lovely unagi sauce made the sushi rice underneath taste heavenly. might’ve tasted really nice only because I was starving but from my point of view one of the best price for quality restaurants in london. (and in my humble opinion the best eat tokyo joint)

Delicious food! Authentic and healthy!

We had a wonderful meal and great service! It was the quickest I’ve been served in a very long time, the food was great and affordable, and the staff was kind. I’m interested in who the manager is since a lot of people seem to complain, but everyone and everything was great to me. They also nicely sat a few people just a few minutes before closing.

Food was excellent but service was sub par Servers were abrasive and rude , ruined a good meal

I haven't been here for years. But the food and service are as good as I remember. Highly recommend.

I’ve tried countless Japanese dishes, but this is the worst I’ve ever had. I will never come back to this restaurant.

Value Japanese food I got a lunch special for £10.50 incl. VAT which had nigiri, maki, katsu and salad. For its decent quality it was valuable, and quite cheap for a London food. Highly recommend any of the bentos. The agedashi tofu is very good and is included in all bentos.

Decent quality for the price. If you r in the area and not sure what to eat u can’t go wrong with eat Tokyo. Large menu to cater for your needs of Japanese cuisine. Service is quick straight to the point which I appreciate. I am there for the food and I don’t like conversations with my waiter. I know some review say bad service but those are efficient service. Atmosphere is busy. Not a first date location if u want a quiet place to talk but definitely a cheap but high quality date recommendation. Large portions curry is great for value highly recommended if u want to save half for next day. Highly recommend trying out the small starters like grill squid etc.

Food, service and atmosphere is great...

The staff here are lovely but where the issue lies is the manager. She shouts at staff in front of customers, has terrible customer service and is extremely unpleasant. Not to mention how poorly she runs this place. Word on the street she stashes tips herself too. Horrible person by the sounds of it. Avoid this place until they change ownership.

My colleague and I recently visited this place, and we were pleasantly surprised by the experience. The food was exceptional, especially considering the reasonable prices. Each dish was flavorful and well-prepared, making it a great value for the money. The service was also attentive, adding to our overall positive experience.

The staffs here are so mean. Also they didn’t tell us where we could sit down, we were confused. Then when we take the order, the staff was impatience. So mean!

Quite bad of an experience where the staff was rude. We finished and paid but the staff was kicking us out cause they were closing soon. There were 4 more tables occupied and it wasn’t a closing time yet. You work in hospitality you need to act accordingly.

Whenever I try new food here, I am never disappointed. Also, the staff were so friendly and had lots of lunch and evening deals. The value, quality, and amount you get are incredible, and I will come to more often this branch.

My go to authentic Japanese restaurant in W London.

Well-respected typical Japanese food !!

Food portion getting smaller.. restaurant doesn't even serve Ice.. which is chargeable!! It was great place but no longer with such calculative manager!

Loved the grilled salmon bento drenched in authentic teriyaki sauce; the miso soup was also flavorful and comforting! Highly recommend especially since staff is friendly :)

Terrible customer service I have been coming to other branches for years and never had any problems till today I came to this branch. The staff rolled his eyes at me after I only asked how long does it take for a table for 4 of us. I clearly told him that I know there is a queue but would like to know. He ignored that and insisted me to go back to queue. When I asked him again as I tried to explain that l have young children so would like to know the waiting time . He rolled his eyes at me and asked me back that do I know how many ppl in front of me ? This was outrageous and I would never come back here

We have eaten here many times before and the food has been consistently good. We went last week without a reservation and they were very busy so were told to wait outside. Two members of staff shouted at us and pointed to the door - OUT OUT OUT! That is certainly not how I’d like to be spoken to and will not be going back there again.

Good restaurant to satisfy your craving for Japanese food with prices in line with the quality and service, perhaps a little high on some of the dishes. The staff attentive at all times. As for the atmosphere, it's packed, if you don't have a reservation, at rush hour you can't find a table, it's not your restaurant if you want a quiet evening.

I called to reserve on the day but was told that they are not busy (Tuesday night) and therefore walk in as there are seats available, which was the case when we arrived. It was busy but not too busy with a constant flow of customers coming in and out. It was not a very big restaurant, and the tables were quite close together, which I guess makes it a little more intimate! They have a huge selection of everything: sushi, noodles, rice, side dishes, bento 🍱, and more sushi 🍣 . It took a little while to go through the whole menu, but ended up choosing a bento with a bit of everything and sushi. All was great and very tasty; the service was great; and the food came pretty quickly. Great for a quick meal. And the bonus to it all was that it was really good value for what we ate, recommended and will be back for more.

Got food poisoning, service took ages

Incredible, authentic and affordable. Best Japanese restaurant in West London.

Very good Japanese meal and reasonably priced.

Great food. Easy to find. Very busy but the food and service was very good. Not as expensive as other Japanese restaurants. We had a native Japanese with us and she found the fish very fresh. If she liked it, it must be good

We never get bored of Eat Tokyo. The Hammersmith branch is medium size and cosy. Staff was attentive and dressed in traditional Japanese clothing. We had two bentos, a King Dragon roll, tea and moki ice cream. And all was so delicious. And prices are still incredibly low compared to anything in London. And the toilet is on the ground floor. Thank you Eat Tokyo.

Bad waiters No good things What is that wait time Where is all the politeness

The bento is very good value, the taste is not comparable to the more expensive ones, but it is enough for one person.

Terrible customer service. Please avoid, better places out there.

Terrible rude service, never come again!

Best japanese food in London (my opn) Always on points best price food for bento I've seen, the green tea combination is the best, you won't find anything like that for 15£

Delicious! Very good quality, and everyone very nice and friendly! Super recommended!

Great food - Lots of good vegetarian options

Very good quality price. The place and the service are very welcoming

Always fabulous food and very friendly staff. Had a lovely young man check on our table throughout the night which was much appreciated. Highly recommend coming here!

Me and my partner went here for an evening meal, and the staff were very accommodating and found us a table even though we were a walk in. The food was amazing, and was presented very well. Being able to have authentic Japanese drinks along with the food was also amazing (we loved the melon soda the waitress suggested!) The atmosphere was amazing, with a TV playing a very nice nature documentary about Japan and its wildlife. The interior was very cozy and warm, and was very on point!

Really tasty dishes, the service was amazing and great value for money. Huge menu with plenty of selections, dishes came quite fast and we leaved very satisfied. The yakitori were delicious!!

Book is seven points three from the left and there is no seat to the left😩

Amazing experience, it feels like you're in Japan. Food is good and reasonably priced, staff is amazing, kind and funny. Wuen you go there, you take the whole packet: food and experience. Definitely recommend it.

It’s a delight every time we go. The whole menu is superb (although I always take a bento box) but it’s the delightful staff who make it a 5-star experience.

We enjoyed our set meal and service was excellent. All the selections were very good and will definitely be returning.

Clean and tidy establishment. I have never been to Japan or eaten any other Japanese food in my life so I can not say if this is really authentic Japanese food. But I can tell you that it was amazing. Well balanced flavours. Tender and fresh meat and fish. I was overwhelmed by the taste and the presentation of the food. I definitely will go back there if I ever come across an EAT TOKYO again. The only thing that really bothered me was that the service was constantly walking up and down to check if everything was okay. It really makes me nervous if people do this and it ruins my peaceful dinning experience. It was also very very busy so best to book a table in advance. Oh and the prices were unbelievable low for the quality and quantity of food you were given.

Service very quick , good portion size and affordable

İ would if i could give you 100 stars. Thank you for having us. We will be back again. Everything was great 😃

We came here in the afternoon when it wasn’t so busy. But the place started filling quickly at around 1pm. Service here was attentive and the guy working there was nice. Our food was very filling, fresh and marvellous. My beef bento was very generous in its meat portion and the meat was lovely and flavoursome. The takoyaki was delicious and prawn tempura was good and crispy. Miso soup was quite salty so I didn’t enjoy it that much. Cheap meals and very good value for money. This is a great chain for Japanese food

Our go-to Japanese restaurant coz its cheap HOWEVER the service is like always bad- but tolerable. Our last straw was today when the middle aged male waiter with glasses asked me and my husband to be seated. We chose the one near the counter (we didnt see it was a 4 seat table as a drawer was blocking). He said sarcastically “thats for 4 people. Are you 4 people?!!” He should’ve replied professionally that it is for 4 people which we will understand right away but he was just plain rude. No apologies from him or whatsoever If you want to affordable japanese food with bad service then this your go to restaurant that i can recommed