Icestone Gelato in Newcastle upon Tyne

Ice cream Sundays were very good.... It took 30mins for them to make ours however... The biggest issue was that the toilet had no running water for washing your hands?!? Yuck.

Was three years since we were last in.and u left a good impression the first time the staff and service was excellent.and the young girl who served us surprised us with a box of donuts. We came down from east Scotland to have our deserts.thank u all once again

fast delivery and order came correct. Nothing was ruined in delivery very good.

quality of the items from icestone itself were very disappointing I ordered 2 waffles and they came with hardly any toppings and looked nothing like the photos and they weren't cheap either

Beautiful chicken burgers & deserts 5 stars from us

Staff are always friendly and make sure your order is perfect.

Milkshakes got spilt all over everything so was a waste

Always I was there last time today new stuff ask about payment before drink ,I payed already but im not get anything .they didn't refound my money when i cancel order.customer service not nice at all .

crepe came dripping all over the place out of the box disgusting. made 2 orders and expected them to come at the same time but no 2 separate drivers.

I've been to this place twice, and both times they told me they were about to close when I arrived at 10:00 p.m., even though they say they close at 11:00 p.m. The service could be friendlier.Staff is very rude.

Milkshake was spilled all over the bag

Missing items rang up the shop they couldn’t solve it never had problems before

cookie dough was not nice. it tasted burnt. not happy.

What a wonderful place! Lots of choice and a absolutely delicious!

Expected the gluten free fudge cake to be a small square so ordered two I needn't have it was beautiful I really love the gluten free cakes and will order again.

Delivery was estimated 20-30 minutes, turned up after over an hour. Hot food was cold, cold food was melted. Restaurant was unapologetic and said it wasn’t their driver, but why make the food if they driver isn’t there to take it?! Last time we will use this place

Wasted 35. Waffle had no chocolate on just strawberries tasted like straight up chewy dough not enjoyable at all. The cheese was disappointing and the ice cream looks like mash potatoes. Waste of money can go somewhere for cheaper and nicer

It took them an hour to make 2 milkshakes my delivery driver literally got 4 delivery's done by the time my order was ready and the milkshakes just tasted like pure milk with ice on top you could barely taste the chocolate absolute waste of money I won't be ordering from here again

Food took ages. Had to ask multiple times for a couple of things to arrive. When it did one item was wrong. There was no water in the bathroom so no one could wash their hands before eating.

Food land drink leaked all over bag

Food was good but the extra topping i chose which was honeycomb was switched out with white choc

Poor quality, small portions, strange sweetener taste to the milkshake and cheesecake. Wouldn’t really recommend

Delivery arrived on time, all items correct and superbly packaged, all goodies absolutely delicious! ⭐️⭐️⭐️⭐️⭐️

Milkshake was lovely especially making your own. We made our own sundae which was lovely but I expected more toppings than I what I got but it was still really tasty. The Nutella and strawberry waffle delicious. Quick service.

I ordered The Royal Waffles and Falooda.. waffles were really good. Soft and crunchy.. fresh and delicious but… Falooda should be banned from their menu! The Tukh malunga and sewaiyyan were not soaked thats why they were tough and raw! And the rose water inside didn’t compare to the Falooda back home at all!

We ordered 10 different desserts, overall taste and presentation was OK. The portion size for waffle dessert was smaller than other dessert places... considering the price. Free parking is available on the road. Ambience was fine.

Lovely late night ice cream for a sore throat. Packaged very securely which is usually hit and miss for delivered frozen treats, but not here! Driver was very friendly and helpful, thank you so much!

The worst shop I have seen and dealt with in all of Britain, Bad service, Unjustified delay I asked for my money back which I paid in exchange for what I asked for so the aleged manager rejected what a misrable shop my mony will be colected in some day.

Paid for white chocolate on both and didn’t get the white chocolate have pictures to prove this

supposed to be free vanilla scoop with donuts but missing

Shocking communication, driver took over an hour to deliver food from a restaurant that is ten minutes away . He continuously stopped for ten minutes at a time and food ended up being freezing.

The delivery didn't arrive and was sent to a neighbor. The driver rang and said he was outside but no one turned up. I rang the shop and the young man was helpful on the phone said to talk to just eat and recommended I use UberEats in the future.

DO NOT GET THE FROZEN YOGURT. PAID £10 for disgusting syrup to be put on top of cardboard like substance. Portion is also terrible for what I paid and they claimed it was free from artificial flavouring and colour but clearly from the look and taste it is not. HIGHLY do not recommend!!

The best brownie ever!! Milkshakes were amazing too, will definitely be ordering again, thank you!!

didn't put ketchup or mustard on the hotdogs, which was the only expected condiments.

Friendly and nice atmosphere. Nice deserts. However, the waffle was too havy.

Not good. Ordered a waffle / ice cream for K and a hot dog for me. Dog showed up first, it was one of those crap microwave ones you can get in Poundland. Bun had clearly been in the microwave, the cheese sauce was a pre-made foil pot job, as were the crispy onions. I know this because they arrived still in their sealed pots. For a fiver, that's lousy. Twenty minutes then go by before K's plate comes, and to be fair she really enjoyed it. But - serving up microwave rubbish and bringing the two plates 20 minutes apart means I won't be returning.

I didn’t even receive my order. I was told from the restaurant that they can’t do anything about it as it was not their driver.

I'd recommend this place if you're craving some heavy sugar! A quiet and cozy dessert place.

We love this place. The customer service is very friendly and they are always consistent with their food. The introduction of hot food has been great, my kids love the hotdogs and I like the chicken burger. The sticky toffee pudding is amazing.

Food didn’t turn up very rude and unhelpful be careful when ordering dodgy place

order waffle with white chocolate got milk chocolate which don't like so unable to eat

Very rude behaviour. Closing time 11 and we reached at 10 but staff and manager both told as we are close. We requested them for takeout but they are not ready. Never ever ever ever recommend for visit.

Tried to cancel once it got to 1hr 30 late but was no option and when i rang the restaurant they said they couldnt do it there. Wasted as kids were in bed by the time it arrived at nearly 10 pm. Ordered at 8pm.

Ordered a snickers milkshake and it had multiple peices of plastic in it.It was only till half way through I realised it was the wrapper of the snickers bar and it wasn't peanuts.

Missing half my order and when I rang to tell them they asked me to come and collect the the missing items from store because they couldn’t deliver them! Shocking service!

didnt get the banana gelato i piad for. evrything else was fine

so happy the food came quick and was deliciouse

Everytime I visit from Birmingham to see my kids even though they are grown, I always bring kids here ... I love this place.... Even I visit the gelato place back home in Birmingham to that's how much I love this place..

Great food, great packaging 📦 👌

Order was perfect and delivered on time

Lovely variety of wafers, icecreams

Food was hot , chicken burger not as good as was described but was ok , desserts reallly nice very Tastey

Amazing donuts! I will be back 10 out of 10! 🔥

My crepe was burnt and freezing

Food arrived luke warm and eta was extended, not sure if I would order again

Excellent food excellent servive

Apple crumble. There was no apple in it it was pure crumble and not even nice crumble at that.. really small portions too

Do not order waffles or pancakes from this place, unless you like cold pancakes or waffles. I complained about the food and the little waitress was extremely rude. The staff try to have a go at me when I said it was cold? All I wanted was a hot dessert, not a refund. If I wanted a cold waffle or pancake, I would’ve had one at home. One waffle is approx £9 and is tiny. Will definitely not be returning

Ordered at 8.49pm, arrived at 10.50pm. Tried calling to ask but line was busy.

O servire Jalnica o jumate de ora pentru un phar de inghetata

Not great. No buttons on my load a choc waffle - pretty underwhelming. Cheesecake base soft.

Disgusting freezing cold who on earth packs cold drinks with hot food

Received wrong items and just eat done nothing to help even know photos were provided on request

I had the banana and Carmel pancakes I added extra strawberries and nuts but it's nice even with out it the pancakes where cooked well light and soft had the milk cake was really nice service is good deco is good nice place staff are helpfull

I’ve waited 2 hours and 35 minutes and delivery hasn’t shown up. Rang the restaurant a couple of times who said they had no drivers free. Now my Just Eat shows as delivered??

I have visited this Icestone Gelato a few times. I love how extensive the menu is, there are so many things to choose from. The atmosphere is always nice and the seats are comfortable. Parking isn’t ideal but it’s close to a bus stop so easy to get to from town. The desserts are always delicious and I cannot fault them. The milkshakes are my favourite part, they are the perfect consistency. I would definitely recommend this Icestone Gelato.

Waited an hour and a half for my order to then be cancelled !?? No reason for this , as I spoke to them on the phone about my order Aswell . Terrible

Really good for 10 out of 10 for every thing. Not sure about service, nice friendly staff but very slow at getting food out. Took that long we had to get a takeout box. Only 2 other people in so don’t know what went wrong. Will 100% go back

We did not get the right ice cream as I ordered popping candy but got strawberry instead

Food was cold very late delivery

Great find for a special dessert. Didn't have to wait long but nobody told us it was counter service only.... Location isn't the best and delivery/takeaway is an option, but I'm not sure how well ice-cream would travel? Food was excellent and the staff were very professional.

Poor cookie doughs, burnt and little to no white chocolate (Newcastle branch takeout)

Waffle way too small doesn’t deserve to try another time. We loved this waffle since 2019 it was a different size than now and more delicious, but I bought one now want home didn’t even touched it and it was WAY TOO SMALL. Asked for return they couldn’t resturn. It’s not about the money but the size should bigger.

never turned up and i’ve still been charged !

Take pridein your food lol daughter has just apid 15poumd for a bannoffe waffle delivered it is stale and freezing rang you and you blame driver but say nothing you can do , no customer care rip off don't use as no offer of replacement customer care zero they just want kids cash , avoid avoid avoid rip off

Waffle was soft all the way (usually best with a bit of crispness) but the flavour was solid and the bananas were fresh, gelato was good and creamy.

Donuts were hard, like they've went stale off sitting for a while

Absolutely shocking how small the portions were, waste of money , don't bother wasting your money here

Delivery took ages. Ordered a fiery chicken burger, got a normal chicken burger but it was still nice. The donuts were quite hard but still nice

It was ok. Not the best if I'm honest I expected more. But the prices weren't bad and the delivery driver was super friendly. The doughnuts were hard and tough. Milkshake had no honeycomb taste in it. The chicken burger was dry but the waffle was very nice. And super fluffy. I don't think I would come back if I'm honest.

Love this place. Lovely staff and atmosphere. Deserts are great too.

Double chicken burger was delicious! The honeycomb milkshake tasted more like honey than honeycomb but was still nice.

I would like a refund my milshake was half spilled

took over an hour and a half to come

We visit instore quiet often but thought we would try a delivery tonight. A bit disappointing to be honest. The cookie dough was the thickness of a digestive considering it was about £6 it was shocking. The crepe had hardly any sauce on. Still tasty but not the same standard as sitting in.

First time ordering from here and will definitely order again. Daughter was very happy with her hotdog. The milkshake was delicious. The cheesecakes were amazing! Thank you so much

Poor service. Everything came separately, we all ate at different times rather than together. Staff ( one boy in particular who was making the milkshakes looks moody and fed up )

Dessert place with a wide variety of ice creams, crepes, waffles, sundaes, smoothies, cheesecake, cake, brownies plus hot drinks and milkshakes. Nice atmosphere. Gluten free and vegan options

There were a number of items missing from my order. A main ingredient which was the cheese sauce for the hot dog and also the custard from the dessert was missing. I called the shop twice, no response. So I had to go and collect the missing items myself. I was offered nothing as goodwill gesture for the delay and inconvenience.

Very nice as always. On time with delivery.

The Oreo milk cake was sooo good. A small suggestion to serve the peanut butter stack along with hot custard or gelato.

We ordered sticky toffee pudding, coconut slice and rainbow slice, all were delish

Left my order out side and at the wrong house always have a problem with these drivers

My order never even arrived, when I called got told it was collected, but the drivers were through just eat and I would have to contact them.

Stale , old food, only the cheesecake was good, everything else was staleand rubbery

Food was great but the cans of pop were missing from the order

By the time it arrived the waffle was really cold and the milkshake was melted. Terrible

Delicious waffles and lovely milkshakes always from here

Delivery driver gave us the wrong order!! Called the restaurant and they were about as useful as a chocolate fireguard!! Second time I’ve had issues with this place and the rubbish delivery!!