Hyatt Place London City East in Tower Hamlets

Visited October 2024. A mile or so away from Tower Bridge and The Tower of London, and a stones throw from the totally beautiful Tower Hamlets Town Hall. The hotel is a great base to visit The City, Canary Wharf and Stratford. A modern, hi-tech, comfortable hotel on a bustling high street. Two bars - one on the roof, contemporary rooms with all that is necessary for a weekend stop or a longer stay. We had a King Bed with Terrace that had the most amazing views from our massive balcony. The views could also be enjoyed from inside the room that was equipped with a large corner window. A space-defying shower room and a wide screen TV ensured that our stay was a pleasant one. With Whitechapel on its doorstep a five minute walk will bring you to The Ripper Museum. Breakfast was included - good coffee and superb staff. Loved it.

The rooms were clean and tidy, had all I required. The service from reception to the terrace bar was impeccable. Location was perfect for what I needed. Would certainly consider returning.

Fairly essential hotel despite the 4* rating. Room size was fine for a short stay, the A/C not working and room stayed at 22.5C throughout my stay. Bathroom amenities can be greatly improved; shower products are fine, nothing else was provided. Breakfast was good although pretty standard and in an overcrowded location. Checking/checkout pretty fast using the self-service kiosks.

The view from the rooftop bar is very very nice :)

Great quality hotel. Nice rooftop bar. Friendlies welcoming staff.

I have been travelling for business and pleasure for 20 years and this hotel would have to be the worst hotel I have stayed in, its definitely not a 4-Star hotel, my room was dirty and dusty, the front desk/reception staff were incredibly rude and the breakfast was mediocre at best, I will never stay in this hotel again.

Stayed here for 2 nights. It's a decent room. Fairly clean. I've knocked off 2 stars because of the bedsheets having hair on them even though I hadn't slept on them. Their toilet is really weird and makes a scary noise with each flush. The hole is really small. It reminded me of the toilets on a plane. The view was not great but it wasn't an issue for me. The bathroom was decent although I had to bring my own cleaning wipes for the toilet as there was a questionable mark near the bottom of the lid. The staff were friendly and check-in was smooth and easy. So was check-out. Overall decent. You get what you pay for.

Globalists beware.. they have two breakfast locations, one on the first floor, and the other on the 9th floor (advertised/communicated to us as premium, but in reality, only has 1/3rd of the options available downstairs). Even more, you have to pay £10 to have breakfast in the downstairs location. This is a new policy that was implemented 2 weeks ago and talking to some of the globalists eating together, none were a fan. There should be an option for globalists to choose which location to eat at. This is no fault of the staffs, but moreso feedback for management. Staff were lovely and friendly, and room was good.

I have stayed in this hotel for 7 nights. The location and access to the most landmark of London by public transportation, especially a subway, are so convenient. The room service and cleaning are both good. The free breakfast is provided every morning, 7-10am.

Friendly staff, good rooms. Bit quite tiny and not the best area. But fair deal for the price.

Great new hotel with super clean rooms and great breakfast and very near tube station. Not sure the rooms will age well. Good stay and value for London

Clean and comfortable!!! Everyone very kind

I came to spend a week in London and I stayed in this hotel which is very good! The breakfast is good, the location close to the metro and the staff is pleasant. I will definitely come back next time I'm in town!

Fabulous; Joan, Lora, Yoyo, were extremely helpful.

Once you get past the underwhelming & highly transaction check in experience, the hotel is reasonable. If you are a Hyatt fan, especially of the Grand/Park/Regency brands, drop all expectations. I was handed a key at checkin and that’s about it, there was no food available, no room service, no mention of breakfast, no recognition of status, no status based upgrade. The room was sufficient, with a small window that cannot be opened. Larger apple power adapters cannot be used at the desk or bedside as they do not fit. The gym is small / basic but has Technogym equipment. There are some great cafes nearby and it’s well connected to buses and the tube. It is definitely a more edgy part of town, so be prepared for all walks of life on the street out front. Overall - a reasonable business hotel for a couple of nights but it’s definitely a new twist on Hyatt level of service.

Unfortunately, our room was very dark, with a view of a wall. Check-in at the machine was quite impersonal. Unfortunately, the rooftop bar was closed due to a private event, and we were rather uncharacteristically turned away at the restaurant/bar because we “just” wanted to have a drink.

We stayed here for 7 nights for a family vacation, 2 adults 2 kids. We booked 2 rooms, and they gave us connecting rooms which made it convenient. The rooms were very clean, and well designed for the space. I liked that there is no carpet in the rooms. Service was great, the staff is friendly. The breakfast restaurant is free for kids which was a nice bonus. The location is a bit questionable. It's definitely not the nicest part of London, but I appreciated that there weren't many tourists in the area, mostly locals, and students. Lots of cute little restaurants, close to Tesco Express and Poundland. Short walk to Aldgate East station which was very convenient as we took the tube every day. We took the Elizabeth line from Heathrow both ways. Overall we really enjoyed our stay.

Convenient location, pleasant stay, clean, and lovely staff

First stay at this hotel for 3 nights on a leisurely break. Check in friendly and very efficient. Room clean, reasonably spacious for the price and very clean. Good shower room, again very clean. Large TV with chrome cast which was useful for streaming. All staff were friendly and helpful and big shout out to the restaurant staff, especially the delightful Arianna. Located nearby Aldgate East station (4 mins) and Whitechapel on Elizabeth line is a great advantage for travel. We ate in the newly reopened Sicilian restaurant 2 nights. First time was good and the quality and flavours impressed, especially as prices are reasonable. The second time (a Sunday night) was a big let down as one of our main courses was cold and the other lukewarm. Starter of baked aubergine also lukewarm. I don't know what happened that night but this needs to be sorted. I saw other similar complaints in recent reviews regarding lukewarm or cold food. Only other comment on restaurant was that the background music one night was intrusive and inappropriate for dining...more like for a bar bit was repetitive electronic beats and far too high speed for relaxing dining. Breakfast was busy and may be a short wait for a table at peak times. I recommend going earlier than 9am to avoid peak at weekends. Sampled drinks at the rooftop bar and seemed perfectly good. Again friendly staff although the bar lacked atmosphere when we visited.

Hello. Unfortunately there is not enough choice for breakfast and the restaurant is too small. Otherwise everything is fine.

The hairdryer was missing and despite being made aware of it, it was not replaced.

Location of hotel is well connected to underground transportation & buses as well. Located in central london & good restaurants nearby, tesco express is just next building. A very nice & professional staff particularly Ms.Jana ( front desk ), Mr. Pramjot ( sikh gentleman from security) & Mr. Bhupinder. Rooms were very good with ample space. Rooftop bar gives spectacular views of city skyline. I stayed in room 419 which gives dual window views of city. Breakfast is also served in basement restaurant which is quite decent. A great hotel at good location from well renowned brand of Hyatt.

A new hotel which at the moment is very well priced (I expect that to change) Rooms are outstanding, sofa, huge TV, excellent bathroom, everything you could want as a solo business traveller. Location is equally very good. Equal distance from Aldgate East and Whitechapel tube stations offering great access to the Elizabeth line for crossing London. I’d certainly stay here again, if the prices remains attractive

Our stay was comfortable. We stayed at the hotel for 4 days. Its located close to the historic east London Mosque. There are some nice Restaurant’s near by.

Lovely hotel but not very soundproof in the rooms

Went to Zoom East restaurant in the hotel. FORK has a 50% off deal. However, the food was not so good. Parmigiana was tasty and ok, and lamb chops cooked very well, but gravey and pea mash didn't work spoiling the dish. I could not eat the roasted fennel side dish, due to it being so poor.