Hungry Horse - The Turf Tavern in Carlisle

unreal service, lovely staff, beautiful food as always, alisha excellent customer service

lovely food, lovely staff always so friendly customer service was great by tasha and Alisha

It was a good experience and alesha and Freya where the best

Good crack Alisha and Freya was sound my ice cream was extra cold 👍

Great food and service, many thanks to tasha and alisha for catering us :)

Thanks to tasha and Alisha for the wonderful service.

Amongst the best chicken we've had in carlisle. Very helpful and friendly service from Tasha and Alisha

Excellent service from Alisha and Freya. Looked after us, 5 star food and service! 👌 Will defo be back.

We called here for tea when we were visiting the area for the Cumbria Revvi Race Meeting

Came in for lunch. As it was Friday we took advantage of the buy one get one free burger deal. I went for the Quadzilla burger whilst the wife had the bacon cheeseburger. Food was really tasty and cooked well. We come here occasionally and staff are always friendly. Natasha served us and was very attentive. A lovely trip here and definitely value for money.

Lovely food today and a great service from tasha and jakub. Thank you.

Food was mid. Good staff. Tables could be slightly cleaner but plenty available so we just moved to another one. Free 3 hours parking (make sure to type your car reg into their tablet near the bar).

Had full English with my friends, atmosphere was calm and the servers Tasha and India were very friendly and helpful.

Tasha and Alisha were really pleasant and helpful the service and food were both excellent

Atmosphere at 3pm was quiet and friendly, staff helpful. Food was as expected and quick. India who served us was very good. Only had a single complaint and it was solved quickly. Happy family would recommend.

Ordered crown of burgers. Clearly these were not hand made burgers. Instead these were just store bought burgers, warmed up, served with a piece of limp lettuce and oven chips. Tip: covering something with mayonnaise and a cold cheese slice does not make bad food taste better! So not really cooked food so much as warmed up, cheap supermarket packaged food. If this sounds unappetising then … that is because it was. Awful.

Unfortunately after leaving phone nos to an automated machine we have given up after an hour!!!!! It's saying that you have NO FOOD? we used to love a treat in the turf but you can't speak to anyone anymore, we won't be coming back.Weds 19th February, also I am disabled so I don't go out but my friend was kindly going to bring me down.

Food was decent (worth the price). Speedy and friendly service from Tash and India. Atmosphere was very quiet and laid back - a nice open space for children with additional needs

Popped into the turf today I was served by India and Thai they made us feel very welcome and have amazing customer service skills I will be back well done to them both 👍

Solid grub at a decent price. Lovely staff and good family atmosphere. Were looked after wonderfully well by Thai and India.

Would definitely recommend. Lovely Sunday lunch with lovely staff and a nice atmosphere.

Excellent service food delicious staff very friendly def be back highly recommended 👌 prices cheap and food well presented

Food & staff were excellent 10/10 😋 Been here a few times for drinks & was great too. Does get very busy so my advice is to go early.

Staff were brilliant, the food was well cooked fresh and tasty Great first visit

We went on valentines day with the kids. It was very busy with families but tasha alisha and Freya were very calm and friendly x

Lovely food, friendly staff 10/10 😋

Called in for a lunchtime pint, we are regulars and are usually more than happy with our goods and even more so with the service, until yesterday that was when we were served by a barman called Thai, our pints had a funny aftertaste and when we brought that to his attention he was extremely rude and dismissive, now we have actually heard him have this manner to others but that was the first time is was pointed to our direction, he took our drinks, said there was nothing wrong with them, and said he would refund us but not give us another drink, I asked why and he said he wasn’t will to because of the waste, surely any drink not up to standard should be replaced? We have had this in the past and our drink was quickly exchanged with a lttle sorry about that, that’s all it would have took, not to be called a liar and then refuses us a replacement, maybe all that Thai needs is some additional training in manners and customers service so he can join the rest of highly qualified and friendly staff

Called in today for a beer with friends and the service we encountered was nothing short of world class from Alisha and Freya, it was a perfect example of how professionally trained staff act and was in stark contrast to our bad experience with Thai the previous day, I am no customer service expert, however I do know how to be a decent human and would suggest the Thai shadows both the girls on today to learn how to actually conduct himself

I had a really bad experience when I was out for a drink with a work mate I had paid 11.80 for two pints. That weren’t not up scratch. Point blank refused to change them only offered us our money back. THAI. The bar man was very rude to my mate. About the whole situation. Saying he had to watch the waste. So we were expected to drink the bad pints that were obviously the 1st ones pulled of the barrel. Which should have been pulled off b4 serving any to a customer in my experience. I think THAI. the bar man would really benefit from a bit of extra training. And then he would probably fit in with the rest his colleagues that always lovely and polite and keen to go out of the way for the paying customers

Food was good, and good value for the price. Staff were pleasant and helpful, especially Sophie and India. We will gladly return.

I was served by Jakub he was very friendly we come here weekly for meals with friends he’s always very smiley and patient

Cheep but ok. Needs some TLC but probably won't happen. Food was decent. Would go back.

Want for Sunday Lunch and definitely coming back again. Our servers were Jakub and India, they were really nice, helping us and created a lovely vibe for the afternoon. Great customer service! They allowed us to have so many straws because we kept asking for them and were very enthusiastic when we talked to them all and all a great experience

Waiting on staff were brilliant especially India. Food was lovely and wait times really reasonable.

Staff are very pleasant and helpful

Food was ok, bar maid Freya went out her way and beyond to help.

We’ve had Alisha and Freya, pretty much every-time we’ve been here and every-time they’ve been amazing servers and hosts. Always happy to see us and serve us. The food here is delicious and the drinks are plenty and all served by these two and the rest of the awesome Turf Staff

Good food, friendly service, good value for money :-)

My friend and I had a good meal. Korean Chicken burger was lovely. Served by India and Tash. Very friendly and helpful.

Kind, friendly, fast, good & reasonable prices. Alisha and Tash were great.

Great place for a family meal. The food and service is always brilliant.

Food was nice and served in a timely manner relaxing environment. Would recommend

Absolutely lovely food enjoyed very much as always do 😊

Great value cheap decent grub. Really fancied the beef yorkie pud burrito, but they had run out. Had the steak pie instead which was very tasty. Good place for children and adults alike. We have been before and we will go again!

An enjoyable family get-together !

Lovely family-friendly atmosphere with hearty pub classics, excellently priced. Friendly staff and ample parking.

Had a lovely meal here. The staff member Sophie was so helpful and friendly, made our visit she did x

Went for Xmas dinner and was served by Soph, Thai and Lish every thing was great did not wait very long and meal was delicious

Service fast - food good. Friendly and helpful staff. Went in to watch some football and happy to answer questions I had. Nice family pub

Agree with Dennis Noble's review already posted....we were a party of 6 old school pals who meet up twice a year with our wives but we chose a different venue each year - this year we chose The Turf. How is wish we could turn the clock back and change our decision. It was dreadful !!! The worst Christmas dinner i have ever had/tasted. My wife and myself opted for the "traditional" Xmas dinner after having had the starter of a prawn cocktail. Let's start with the prawn cocktail - 3 iceberg lettuce leaves and a " sprinkling " of prawns with a dribble of marie rose sauce...but the "traditional" Christmas dinner was something else. The presentation looked like it had been stopped on to the plate...very rubbery poor quality chicken sliced from a roll...hard veg and 3 small roast potatoes that were from a batch of a deep frozen bag. Two of our party had travelled up from the south coast...we had a dessert of " traditional " Christmas pudding that had a spoonful of custard again dribbled round the bowl. We asked for extra portions of custard which staff were delighted to provide. I rated the experience ONE STAR if I could have scored less I would. It was very very poor. I very rarely give such a score on reviews of this nature but on this occasion I felt I had to let others know of my/our experience so you don't make the same mistake. Sorry Turf...this has got to improve in saying that I hope you do, and wish you still Very Merry Christmas.

Just had the worst Christmas dinner available. Booked for a party of 12 people, and not one of us had a good experience

We've all enjoyed our Christmas party, thank you to all of the staff for all of their hard work - Freya, India, Iain, Jacob and Tash. Food and customer service was fantastic highly recommended.

Nice friendly place to eat and meet people the staff called Alisha and Freya were excellent role very knowledgeable and helpful

Served by Alisha and Freya, service was fantastic and food was amazing

We had our festive meal here and was served by alisha great sevice

Brilliant service from Alisha and Freya love those girls now only come in because of my desire to watch how amazing the pint is that they pore bring a swell atmosphere for all of the residence. Never seen anything quite like it is why I show up

alisha the best in this town love her service with a smile always knows what i want and im the biggest spender this turf has ever seen

The food from the festive menu was delicious! Great service from Alisha and Freya!

Lovely staff alisha and tash brilliant customer service and lovely food

Lovely food and service as always

Allsha and tash were both very helpful Enjoyed a nice cheeky crumble

Great out space .all staff friendly

This charming pub offers a welcoming atmosphere for a relaxing evening. The menu features delicious, hearty meals at a very reasonable price . Their drink selection is extensive. The friendly staff provide attentive service, ensuring a pleasant experience. I highly recommend this pub for a casual gathering with friends or a cozy night out.

Alot of black bugs and even in the lighting last night 21-09-24 , did put myself of the food if I'm truthful. Table 18

Met here for a meeting with friends to plan some future events. We chose this location as it's central to us all whether we walk or have to resort to the car. It was early on a Thursday evening, so we hadn't booked and were able to choose our own table. We were able to talk without being drowned out by background music or numerous people, which was ideal. I opted for a lovely mac n cheese toastie, sweet potato fries, and a gin or two. We ordered at the bar and waited a short while for our meals to arrive. We did have to temporarily move to a larger table to eat, as ours wasn't big enough for the plates. The staff were fabulous, the food was filling, and there was no pressure to be finished quickly and leave. Easy to get to on foot and by car, a good walk from the bus and rail stations. There's a car park onsite. I parked nearby and walked through as I wanted to avoid the evening rush hour in the city. We are likely to use this venue again for its convenient location.

Jodie was polite and friendly, good clean atmosphere 👌

Excellent service from staff, nice and friendly and quick service of food. Food was tasty.

Good food. Friendly staff. Decent prices.

Staff are lovely and food was beautiful nice and quiet atmosphere

Popped in for another bite to eat with the family. The food was good and the staff were great. The restaurant is now significantly cleaner than our last visit with no sign of insect activity.

Good,reasonably priced food. Bottle of wine 7.99 on Wednesday!

Turf Taverns can be a little predictable but they have expanded their menu since the last visit. The Kofta flatbread was excellent 👍👍👍 as was the service from Tasha who endured our menu indecision with admirable patience. We'll be back!

Usually no complaints but food was below average beef looked like to rashers of bacon and no extra gravy on the side pub was quiet yet noone came to ask if everything was OK. My granddaughter enjoyed her chicken tikka though.

Great food, good service. Toilets in major need of refurbishment.

Great service great food well worth going

Food was good and staff really helpful . Really bizy when we where in so hars to talk with all the noise.

Came here on a Monday morning for a mixed grill. Food was cooked to perfection and staff were super friendly and helpful.

Lovely food and a good price as well I would recommend it

Great fast service. Atmosphere was great, lovely and quiet. The mash potato was a little bit cold but other than that it was great.

Lack of staff Poor hygiene habits of staff, messing with their hair whilst serving, rearranging nose piercings whilst serving drinks Staff with colds, sneezing and coughing all.iver bar and glass cleaning area, putting the glasses back on the shelf for drinks to be served in. Staff eating behind the bar and throwing things at each other. We received the smothered steak on griddle plate, menu stated larger portion of chips, 9 chips on plate, and not even as much as a tablespoon of cold peas. Not value for money, poor service and poor food Sadly will not be returning

Yummy loved it chilled great staff food plenty even the singing chef made us smile clean tidy great give staff payrise brilliant

Very welcoming, staff were fantastic, came to talk to me, showed interest in there customers, and biker friendly, unlike other Cafes I have been to. Great service, highly recommended. see you soon.

Fast and friendly service off every team member, the pub is dog friendly, food very nice. Plenty of space and decorated nice.

Quick service, polite staff. One of our go to spots, always exceptional food and would definitely recommend to others.

Nice place for a morning coffee.

Alisha was very lively and welcoming

Great value food , very helpful service Staff went above and beyond , free parking is an added bonus , would highly recommend.

Great little spot, good food, good prices, friendly staff. Don’t play the claw machine. 🤣 Seriously, though, good place for lunch in Carlisle.

Freya was an absolutely great server

Decent food, relaxed atmosphere

Great place to watch the football and grab a bite to eat, staff were friendly and helpful

We had an amazing time and our server Freya was the best server ever. She has been the best Server, nice and talkative and our service was very quick and sharp. I would love to come again soon. The food was awesome too.

I would like to thank Freya for making my experience at this establishment most wonderful she has been an amazing server and such a nice person in general I will be definitely coming again

Went for drinks and had an excellent time thanks to Freya`s service made the night better.

One of our favourite places to come with our toddlers, Freya; our server, was exceptional - special thanks to her!

I was served by India very nice great customer service we got the cheeseburger chilli dipper ,the gravy one ,chicken tikka masala and the classic beef lasagne we also got 2 chocolate fudge cakes and an intimate big candy mania we will be back again

Had a great lunch after Hadrian's Wall walk segment. Thai was the friendly server. Becca took the order.

Had a birthday party for my 13yr old twin grandsons, food was delicious, had the mixed grill and a super massive sundae so was well filled up! Atmosphere was good and food arrived quickly, the staff were happy and friendly and the place was clean and tidy overall so we had a great time. Thank you! We will be back again soon.

I had a few drinks the other night with my pals India was serving us and she was very polite

Quick weekday visit. Tasty food, reasonably priced food and excellent service from Tasha. We'll come again.