Lakeland Gate in Carlisle

Great food and friendly service

Purchased a 'Meal Deal' with the adjoining Premier Inn. Big mistake! After over an hours wait, two choices of main meal not available, third was served cold. Returned and replaced by a slightly warmer version, but the chicken was tough and inedible. Attempted to politely complain, but no one was in the slight bit interested. Left and found a friendly pub 5 minutes walk away.

Couldn't fault the food reasonably priced and very filling, stayed in the premier inn attached so eat here 3 nights and had breakfast 2 mornings, the staff were very friendly and never stopped I would definitely return it's our 5th time staying and eating here and already looking forward to our return visit.

OK for families reasonably decent breakfast. Staff are the best thing about this place

Great restaurant. We stayed premier inn and had breakfast the host is brilliant. Didn't get his name, big lad, 6ft with glasses, needs a promotion. Thank you

Friendly staff, helpful and chatty. They went above and beyond to make sure we enjoyed our selection of breakfast choices

A lovely visit as always, Pam served us and was very good in serving and helping us. The food was nice, especially the pizzas. Couldn't fault it. Highly recommend.

First time here,just passing through on our travels..lovely staff and atmosphere..but a bit of a wait for food and my salad with chicken was tiny and put in a large deep plate,which made it look even smaller,not the usual generous portions brewers fayer usually serve..apart from that a lovely place and staff.

Decent place to have food and drink.

Stayed at the premier inn for nearly 3 weeks on business. I ate in the restaurant every evening. The staff are very friendly and are always happy to help. Tom,Debbie,Karen, and Stuart, just to name a few. Thank you for making my stay welcoming and friendly.

A big thank you to the young lady in charge of the children's soft play today. My kid was bullied by two boys. I reported the incident and she immediately intervened. Whoever you are, you are very much appreciated.

Served quickly, food was nice and good value for money.

Mixed Grill was lovely and the sticky toffee pudding was delicious and it was really good that we could get a table at such short notice THANKYOU we will definitely be back.😊

There is someone who is meant to greet you and find someone to escort you to an available table at peak meal times, but it wasn't obvious who they were so it was a bit jarring. The pub has a big play area, so it's very popular with families, which meant it was a bit messy and chaotic in the area where they sat us. Service was a little slow, and despite being escorted to a table, it all felt very much like busy bar staff than trained waiters and waitresses. The food was fine, kind of what you expect...nothing fancy, burger and fries and all the other pub usuals.

- Food was mid, gamon was a bit of a waste because of all the fat on it, tikka hardly had any chicken in it, asked for fish, said there was none but then saw another person get served fish, knife was dirty. + staff were friendly, puddings were great, nice drinks and lots of options on menu

Food was over priced, presentation wasn’t good, value of food was terrible. No customer service didn’t check how food was after serving won’t eat out of here again.

I shouldn't be surprised as it's a chain but this is god awful. Had a chicken curry and it was quite literally a supermarket microwave ready meal, complete with mini microwaved naan bread and microwaved poppadom which had the texture of melted plastic. I honestly wouldn't be that surprised if the burgers were actually just Rustlers with 500% markup on. The staff collected my plate which was basically untouched yet didn't say a word, didn't ask why I didn't eat it. We went to take advantage of a 30% off voucher but honestly, given the quality of food and service, we definitely overpaid.

Its been quite some time since we visited the Lakeland Gate and we were taken back by the quality of the food and the service that we received on this visit. We will definitely go back in the near future as everything was perfect. Many thanks to management and staff for taking care of us.

I would recommend. I've been on and off staying at Carlisle Central, using Lakeland Brewers Fare for breakfast. Staff, are so helpful, no miserable faces and take time to help you. Shout out to Karen and her fellow colleagues. Karen really makes you welcome for breakfast at the same time making sure you have everything you need or want. It's the right atmosphere at 6:30am when breakfast starts. Food is always great quality, plenty to choose from. One of those coffee machines that can make latte's and more. I've not been to the evening restaurant, however it's always busy which is a good sign.

I would recommend. I've been on and off staying at Carlisle Central, using Lakeland Brewers Fare for breakfast. Staff, are so helpful, no miserable faces and take time to help you. Shout out to Karen and her fellow colleagues. Karen really makes you welcome for breakfast at the same time making sure you have everything you need or want. It's the right atmosphere at 6:30am when breakfast starts. Food is always great quality, plenty to choose from. One of those coffee machines that can make latte's and more. I've not been to the evening restaurant, however it's always busy which is a good sign.

Twice in 3 days. Lovely food off the menu on Friday and back for the excellent carvery on Sunday. Service very good both times.

Family friendly. We went on a Sunday teatime and the place was very busy. The meat was tender and even the fussy eater children that were with us ate everything. Staff very friendly

This was a 'just off the motorway ' stop. No frills & inexpensive.

Lovely staff, really busy restaurant. Food hot and fresh. Could do with a second coffee machine to aid customers from lengthy cues

Wonderful place, great food and friendly staff

Went to carlisle lakeland gate .After ordering meal .under table had snail traces ceiling full of cobwebs table abit sticky hardly eat meal service was good but hardly eat as just wanted to leave

Great food, worth booking a table if you want to eat early evening

Stayed the night at the attached Premier Inn so booked the meal deal. I paid the small supplement for the mixed grill which was excellent although my fried eggs were well done, I like mine runny and that's the only reason I'm knocking off a star. Breakfast was excellent and the staff were very pleasant and helpful, therefore I would have no hesitation in recommending this restaurant.

2 for 1 meals between 5 and 6 pm £11.95 good value for money.

It is very disrespectful to start clearing plates from a table when people are still eating .It spoilt what was a lovely meal

We enjoy going for a meal every week.

It was ok. For a quick visit it's perfect

Nice atmosphere, not too expensive and the staff can't do enough for you. In particular, Paul is a stand-up bloke and seems to build an instant rapport with customers. My daughter and I are regulars here, in large part thanks to Paul and the rest.

Had fish and chips with mushy peas, but from the cheaper section, thought it would be a smaller portion of Haddock, but it wasn't it could have been pollock. I didn't enjoy it

Staff were friendly and helpful

We had the chicken tika for 2 followed by desert amazing value for good holsome food

What a lovely place to go to, the food is cheap but lovely, the atmosphere is great, and the employees are amazing, all of them, special shoutout to Tom for always putting in 100% and Pat for always putting in maximum effort. Thank you!

Demi is really friendly and approachable in the soft play. Really good with the kids and very attentive.

Favourite place to take my daughter she can play the staff are wonderful with her and us, very friendly staff member Debbie is so helpful the food is lovely, also the prices aren’t bad either totally recommend

Table of 8 went for tea last night after the football match. Great service and staff. Tom is lovely and welcoming and so is gis team. We eat here often is very reasonable priced, the food is good pub grub. Play area is clean and the staff in their are also friendly. Always enjoy our visits here. Thanks to Tom and his team see you all soon.

Fabulous service we fetch the little ones in to the play area and a young lady i think called demi seen to us and was great with the kids 😀 thank you again

The quality of the food remains satisfactory, however, there appears to be some challenges with staffing levels recently. This has resulted in slower service and insufficient bar staff on match days, particularly before and after the events.

Called in here on our way up to Scotland food lovely value very good service very good. Lady who bought the food to the table very friendly would highly recommend this place on my visit today.

I took my 3 year old today with my mum. The girl who was working in the soft play was absolutely amazing, she was so kind and patient. Nothing was to much trouble for her. I don’t know her name, but she is a credit to the company.

Decent enough place though let down by the kiddies soft play area, after a full days travelling you just want to get something to eat, a drink and relax which is hard to do with screaming kids running around, I had the Big stack burger which was probably the best burger I have ever eaten, also had breakfast the next morning which was more than good enough.

Very quiet on night we were in but food and service excellent

Met friends for drinks here on Tuesday evening. The first round, we were overcharged. I queried it, and it was rectified. We had to sit in the bar area as they had started setting the tables for breakfast. There were already quite a few people sitting in that area, so it was a tad noisy. This is a place mainly for families as there is an excellent play area.

Worked well for us with our 3 yo

Staff very helpful Rooms and food excellent

Gammon was all fat chips not much only best was the pudding rate 1 out of ten complain they not interested

We were a family of 7 Play area for kids Fab staff great food great price Great variety of food for breakfast buffet the member of staff at the till she was really helpful and kind Thanks

It's first time I've been here and it was clean and tidy plus the staff were very pleasant and didn't have to wait long on food we picked what we wanted as its table service plus you could get as much as you wanted for £10 ,starters,Cereals and any amount of bacon ,sausages , egg's whatever you have for breakfast..it was great I'll be going again

Good food, good service in clean and pleasant surroundings.

Went for a family meal for my birthday. Food was quick to arrive, no complaints from anyone. Nice and easy. Would definitely go again.

The staff were very friendly.Service was seamless and very prompt.Food & beverages were reasonably priced.The restaurant,bar area and toilets were clean & tidy.A very busy and welcoming bar / restaurant.

Excellent service lovely food, play area great with kids

Old battle axe behind the bar ( Old dead short hair glasses) has no customer service skills, ignores you serves people who just walked in despite the fact your standing there right in front of her paid up basically got my change thrown at me she seemed oblivious to everything..I'd put it down to her having a bad day but it's happened on a few separate visits..food probably fair for the price..although prices are going up food quality ain't..they charge for the kids indoor play, it used to be free it also closes at 7pm despite the pub being open so look out, of your kids go in the indoor play at say 18:30 they won't say anything, charge you full price roughly £3.50 per kid then it's kick out time at 19:00

The meal was a good amount, I'm not a fan of peas being separated from the main meal, it seems to be a thing in many eateries. On the whole , all good. The waitress was polite and helpful.

Staff great always considerate about a wheelchair user. Foid great quality either cooked to order or well stocked buffet. Great value for money. Nothing is ever too much trouble no matter how busy they are. This is our new half way stop for a rest and food in our trips to visit family .

Staff where great friendly and polite and food was good just a bit overcooked on burgers

Wonderful Christmas Dinner at a very reasonable price...well presented and served ...Will most certainly return...much appreciated...👍🎅

Foods ok, nothing over. Service was good.

Burger not properly cooked, caused food poisoning after 2 hours. Customer service over telephone poor. Refused to accept responsibility for their own cooking. Management were uncaring and arrogant.

Party of 7 ordered from Christmas menu 3 coursed starters were prawn cocktail, pate and filled yourshire. Mains were Turkey dinners and sweets Perfiterols, sherry trifle. I can honestly say no one had any complaints. Very large portions, very tasty and hot. Excellent value for money with very good service. Would def recommend the Christmas menu

Starter of prawn cocktail,Xmas dinner and we shared the profiteroles which there was loads and all delicious,

It's what you'd expect from a Brewers Fayre, we went for breakfast, it was a buffet style. It wasn't fantastic but for the price it was good.

Exactly what you would expect from this place. Queues to order, slow service and barely passable food.

Nice bar. Drinks reasonable and food home. Worth a visit

Pam in the children’s area is second to none, we went to a Halloween party and she was brilliant food was lovely! Thank you again Pam Sarah x

Breakfast was cold and evening meal was ok but spoilt by kids running around causing havoc

1st time at a Brewers Fayre and the food was lovely, I sampled some of the new Christmas based meals which included some Christmas pudding. I will definitely be trying out my local Brewers Fayre and hope the cooking is just as good.

Classical bar with restaurant...food was ok drinks as well...very kind personal thanx ladies😉😘very close position to M6 ....we were there first but not last time...I recomanmded visit👍👌

Really disappointed with the sharer we got. The chef would be better suited in a crematorium then a kitchen. Staff were lovely, really dead for a Friday afternoon

Food is always lovely, well priced and lots of loyalty offers. Indoor play area is lovely, they do toddler mornings too with crafts. All the staff are lovely, Pam in the play area is brilliant

Quick lunchtime bite, quick service and friendly staff, a number of tables reserved, tables still available

Came here with the kids, play area shut off for a party so the kids were understandably upset. Play area outside out of order. The general environment is OK, but outside isn't the cleanest, a lot of discarded fag buts out the front door of the pub and thrown food. The biggest gripe was the food quality (it wasn't great - you get what you pay for I guess). This sort of place is great for a quick bite to eat, but definitely not for food quality.

Decent food at a competitive price, decent service, decent atmosphere, busy but not overcrowded. Can be difficult to get a parking place.

Pleasant surroundings and prompt service but the draught through opening at table 36 is crippling on your neck

Staff great, service fast. Food great.

Great friendly staff, good food great choice really nice atmosphere

Standard brewers fayre restaurant. Service cheerful but bit chaotic. Had sold out of the deserts we wanted but otherwise food was tasty. Convenient for the Premier Inn next door.

Visited on Sunday and we all had the carvery. Tasty meal and refillable soft drinks. Also went into the soft play area that was clean and well supervised.

My son and i had lunch here well worth the visit 100% we will visit again

Honestly we came here for the soft play and ended up staying a good 1.5 hours having some thing to eat and a few drinks while our toddler played. We shared a platter and a few beers and really enjoyed the space. It was a bit crowded with kids but the playground attendant made sure to enforce the age/height rules on a few of the bigger kids which was really appreciated.

Great friendly staff and fabulous breakfast..

Worst experience We received a beef and ale pie instead of chicken pie(I never eat beef), and gave classic wings toasted in Bbq sauce instead of spicy wings and they even forgot to bring my kid's dessert!!!!!! not at all in a mood to make a scene as we were tired I wish the staff's could stop being so lethargic and unprofessional by all means 😒 and avoid such disappointments to anyone further I strongly don't recommend this place to anyone

Had a great breakfast here. Set me up for the day.

During a work trip to Carlisle in the peak of August, enjoyed dinner and breakfast for two nights while staying at the adjoining Premier Inn. Staff created a very friendly reception and efficient meal service throughout. Breakfast selection was extensive and well cooked. Evening meal menu provided all the options you would expect with fast presentation of food to the table. Thank you for a relaxing stay.

Food good. Typical brewers fair. No complaints.

Amazing place and very reasonable priced

Tables needed to be cleared & wiped more quickly but the food was lovely and service good.

Tasty food, great service and good value.

Standard pub grub but the renovated indoor play area is excellent and it is very child friendly

Great and good for children too

Reasonable prices. Food could be better portions/ quality. Great deals from time to time for families and a good play area (free outside and paid soft play inside). Definitely recommend registering for their member card.

Service? Along with 2 other groups, we waited to be seated whilst staff talked... after several minutes just seated & helped ourselves to breakfast. Our continental breakfast was entirely self-service so no 'Customer Service' not even a "Good Morning"... poor, very poor.

Great place to eat. Service brilliant

Took grandparent out for birthday meal and so he could see his great granddaughter in the soft play. We all thoroughly enjoyed our food and the atmosphere in the softplay area and Demi was so helpful and kind

Excellent dog friendly restaurant, great amenities and good wholesome food. A tad expensive but comparable to other motorway services. Service was marked down as I was waiting at a till for several minutes before one of the staff tore herself away from a private conversation with another staff member for long enough to tell me I was at the wrong till and I had to rejoin a line .

Nice place reasonably priced but tasty food also free top up on soft drinks a nice touch