Toby Carvery Carlisle in Carlisle

Great place to charge your car never went in for food however looks decent enough

Service slow and unfriendly Starters awful Meats presentation at carvery messy and unclean

Good quality food and carvery. Took advantage of the over 60's deal.

Popped in late Tuesday afternoon. Friendly service and nice food. Good value for money. This Toby seems to have improved recently.

Dined there this evening after being turned away the previous evening as there was only enough meat for booked tables how can you possibly predict the meat being selected by the greedy sorts that frequent these establishments is beyond me! Whilst being greeted by the pink haired hobbit the drinks were served by a waitress that was obviously smuggling with a large jelly under her summer dress as that cake was twerking to its own tune 👀 which added to the atmosphere tremendously!

Midweek early doors carvery, was as good as any other toby I've been to.

Totally disinterested staff not bothered if they serve you or not The whole place is very unkempt both at the front & back as for high standards in your reply a food standards agency rating 4 is not 5 which is the highest which all local competitors have

Not really sure how this went so wrong; undercooked sausages, overcooked everything else, dirty plates, dirty food area, cold food including eggs which I'm guessing shouldnt be left like that?, postmix drink tasted of cleaning agent - we wondered if maybe there'd been a staff night out the night before and everyone just came straight to work? Don't usually leave bad reviews but I couldn't let this one go 🤣

Sat here now trying to get the kids some breakfast. Absolutely shocking service, every member of staff that is working this morning need sent to a customer service workshop. The breakfast was empty for over half an hour, had to go and ask staff if they were putting any food out, ended up asking for a refund after 40 minutes. No apologies, no "we're extremely busy" nothing. I'm not surprised as the chef/cook whatever you want to call him looks like he's on another planet. I definitely wouldn't recommend coming here, I don't know whether it's been took over by new staff or what but this morning was absolutely shocking.

Decided to go for dinner there on a Sunday evening. Upon arrival there were customers walking out saying 'never again'. I wish we had taken that advice. The place was very tired but the waitresses were well mannered and seemed happy to help. The queue was so incredibly long it seemed unfair to be offering people seats to dine as no one should be waiting that long stood in a queue. The chefs seems very disorganised and all of the food was literally sub standard.The people infront of me were told there were no Yorkshire puddings left ans they would be 20 minutes. How can you make thay sort of statement in a place like this, why werent they put on sooner? I asked for the vegan option and the carvery chef asked me to repeat myself. I said may I have the vegan option and he said 'oh, veggie'. Let me tell you that a vegan person is not the same as a vegetarian. He handed me a different plate to everyone else like I was about to be served the vegan option that is on the menu. This was not given to me and I had absolutely no idea what foods were vegan as there are no labels on anything. I decided to go for some roast potatoes and cabbage. The carrots were very sad looking, like they had been sat in the steamer for far too long anyway but still served. The counter was an absolute mess. Granted it may have been busy but a busy restaurant does not give an excuse to not be clean and hygienic. The rest of the food looked so badly cooked that I was terribly put off what little food I had on my plate. I walked over to the gravy and there was no sign for vegan gravy. I would again have to assume whether it was vegan or not. The gravy counter was a terrible mess with gravy absolutely everywhere and the pots were all empty. The condiments were also all entirely empty. There are no amount of customers that should make a place run like this and it is a massive shame to see the chefs not doing the job they are there to do. I left my plate by the gravy counter and waited for my family to eat before reluctantly paying. The cooks need retraining. There are ways to cook food and times you need to discard food because it isn't up to standard and the time I was there everything was not up to standard. I was a chef before I turned vegan and I know exactly how a place such as this should be running and I can't believe they are charging nearly £15 for that atrocity. Absolutely filthy food counters, disorganised chefs and absolutely no signs regarding allergens. This place needs to watch out it doesn't make somebody ill. They could have done a better job and missed the mark by a long shot at every single step.

Toby needs to look at this place ASAP,while many empty tables we were shown a table for two so far away I thought I was outside,on trying to have the carvary the wait for chef to appear was to long so we sat down again,tried again and most of the food was lukewarm one toby we won't return to I'm afraid and don't forget to put your reg in at desk as no one told us to so nearly got a fine as well

We arrived very late having been stuck on the M6 for hours. The staff were very friendly, welcoming, and helpful. The food was hot and plentiful. It was exactly what we needed.

Normally come here for dinner thought we would try coming in for the bottomless breakfast and all I can say is I was very dissapointed never again, no bacon, cold sausages, luke warm baked beans, hash browns solid could break a window with one, eggs looked mouldy when asked we were told it was the coating on the pan the "chef" behind the counter had a big attitude problem towards my family when we asked for some white bread for toast and if there would be any more bacon I don't know what the problem was but we certainly will not be back any time soon.

Think it's picked up a bit lately roast potatoes lovely 🙂👍

We where with you on the 12 Oct 2024 and what a difference from 5 yrs ago . We where a table of 11 , and the you man that served our table was great Kyle l think his name was . Meal was good we had 9 carvery and 2 kids meals and sweets . Service was great and nothing was a bother to him a BIG thank you. Our experience was so good.

We have been a few times to toby at Carlisle and love everyone, staff are very friendly and food is fantastic. We enjoy it that much we travel from Scotland 🤣

Booked a table for 12 people, for a Saturday evening carvery dinner. We were quickly seated, had our drinks order taken and delivered. The carvery dinner was fabulous, lots of hot, fresh food available. Loads of choice. The kids even ate well! We were loud and cheerful and the staff were happy and cheerful, joining in with our giggles and laughter. A very pleasant evening, many thanks to our server Tyler.

We enjoyed an excellent carvery. Service was excellent and quick. Staff are very professional and attentive. The vegetables had a festive feel and plenty there was plenty of meat. Excellent value and experience. Thank you

Service was outstanding and food was superb

Cook in charge of carvery was so nice. Lovely polite staff in every department. Lovely food, would highly recommend to anyone

Served by Tyler tonight. Interacted brilliantly with my family. Excellent - food and atmosphere - thanks very much!!!

Good if you only want a carvery

Food nice could be a little hotter.

Meh the food wasn’t great im not gonna lie first time at a toby carvery probably won’t go back made me appreciate my mums homemade roast much more. The staff were friendly but I couldn’t stay there long as the place had the heating on full blast and the hot carvery didn’t help either other than that can’t fault the staff I seen some reviews being blatantly rude about the workers there, I think some people are just miserable cnts tbh. They were lovely and trying their best

Kieran and Jax and the team are fantastic. Every time we visit the Carlisle restaurant they make us so welcome and they remember us every time and the make sure that they give us the best service they can . I would highly recommend them both and give a huge 5⭐️to them both well done Carlisle thank you Anna and family 😊

Only downfall was there was not enough gravy,apart from that arrived perfectly.

Great food, brilliant choice of meats and vegetables. Price is also a bonus

Went and had lunch service and food was excellent and had plenty time to enjoy

Excellent value for money. We ate here Sunday night and Monday morning breakfast. Sunday was extremely busy but everything was available and staff were attentive. Breakfast, first ones in at 8am and again all options available. Very happy 😁

Been to tobys for a few breakfasts after a night shift. Had my first Sunday cavery today, everything was lovely throughly enjoyed it, meats cooked to perfection 👌 the staff are truly fantastic, could see they were busy today, but still so polite and attentive. Every time I've been it's been a very enjoyable experience. Thanks to the chef and all the staff.

Excellent carvery meat first class

Very poor service. Waited 10 mins to have drink order taken. When we were up getting our food , another couple were given our table then we were asked to move!

Mediocre visit last night. Thanksfully we had booked but noticed staff were turning people away if they hadn't booked then were laughing about it (if booking is the policy, fair enough, but to laugh about it was quite poor). There were plenty of tables available too. Anyway, ordered drinks, all but one of us were refillables. That's the only thing the servers did for us. We were offered and ordered pigs in blankets, they never came. No Cutlery was provided, we had to search for it then asked. No serviettes either. Again had to ask. Queue for food at the carvery was quite long. There were staff just hanging around watching too. Too many staff on for the fact they were mainly just clearing away. Burnt my hand on the serving spoons. Had to interrupt a staff conversation to ask for serviettes to help use them. Hot gloves or pads should be provided for them. The food itself was nice and what I am used to from Toby. One staff member was helpful, realised we hadn't had our pigs in blankets and cancelled them, and checked on us. The rest couldn't be bothered. Staff letting the place down unfortunately

The prices where steep for what was offered , it's OK not as good as it was when it first opened . Won't rush back.

Waited over 45 mins for our table to be cleared, and to be asked if we wanted any desserts, we gave up waiting and left to go elsewhere. Staff completely ignored us apart from one girl that took our order at the start, and the woman that took payment. Food was alright tho. Service not so much won’t be back here again

kieran was our server he fulfilled our needs there was 10 of us and he had so much patience and respect for us all. the atmosphere from all staff was amazing! thankyou for having us x

Good food choice was 1-30 when we went all food on carvery was dry had gammon way to salty and dry should have gone sooner pud was ok

Was in on the 4th September and Kieran was our server. Fantastic service for the whole 2 hours we were here. There was 10 of us eating and he catered to all of our needs. We was in the back of the restraunt and they opened the fire door at the back as we was all too warm making sure we were all as comfortable. Fantastic food with nothing to complain about.

Food and atmosphere mediocre. Service is what let this down massively! I was served by a young blonde girl, I think her name was Charlie or Chloe? (I visit quite often and she is fairly new) Either way he attitude was appalling not helpful in the slightest, she just seemed like she couldn’t be bothered and didn’t want to be there, won’t be returning if your employing staff members like this!

The roast was wonderful as usual. No room for pud this time.

Welcoming staff, carvary serving staff, waitresses - all were in the I cannot be bothered mode. Food only warm no where near hot. Place is very tired in need of decorating.

One of the best Sunday carveries I think I've ever had, doesn't look the best because my presentation skills are lacking but damn it was tasty

One of the worst carvery I have ever had. Drinks machine broke, no staff. Overall terrible pub

Had a little issue on our last visit and manager contacted us,6 of us went again tonight on 22nd August and everything was superb and staff brilliant especially Aaron who was outstanding, ty again.

Beef dried to a crisp, macaroni cheese solidified to dish, cauliflower cheese didn't see any cheese, had to stand 5 mins at carvery with no one serving, food was cold, no choice of icecream flavours given

The choice of everything also food nice and hot

Great food at realistic prices.

Our 1st choice to go out for food with family and friends, The staff are lovely and helpful, We visit a lot to be fair due to us being made so welcome. The food is good right from breakfast through to dinner. Home from home, cheers Toby staff 😎 🍻

Always have a lovely experience when I visit here. Staff are laid back, polite, chatty and friendly and seem to make everyone feel comfortable. Always a good atmosphere. Looking forward to my next visit

We popped in for a late lunch on a Tuesday. We were quickly shown to our seat and drinks ordered. By the time we had piled our plates with food from the well stocked carvery, our drinks had arrived. The weekday carvery price made this an exceptionally good value for money lunch. We both left with full bellies and would certainly return.

Only went while charging the car had claimed to have onsite charger. Didn't work and staff said it rarely does. Food was rubbish, coffee from a cheap machine and customers were loud, sweary and bad mannered and that was the women.

I've just recently become single again, and eating here is a way of getting some cooked food - and veg - at a sensible price. I'm going to rate this down one point for the Yorkshire discus (the next batch out were the proper shape) and the dullness of both knife and fork. However, it still rates a 4-star due to my waitress, Chloe. She was smart, smiling and attentive, without fawning or asking if everything is OK just as a forkful of food went in my mouth. It turns out that was only her 4th shift. Chloe, keep smiling and you'll go far in the hospitality industry.

Can't fault Tobys. Whenever we have been staff have been really lovely, really nice atmosphere during both busy and quiet periods

Very good visit staff friendly and helpful staff meal was great all round a brilliant experience

Very friendly and helpful staff.

Toilets were unclean and a leaking radiator the place needs updating and refurbishment

Staff attitude, we didnt get a single smile all evening. No one looked happy to be there. Bit harsh blaming them as there clearly isn't enough of them We waited for drinks for longer than it took to queue and eat. The guy said he'd remove the drinks from the bill but didnt Most trays/pots/meats were either empty and had been sat for hours. We were told more would be about 5 minutes, we waited for 20 and nothing was replaced That being said, it's Toby Carvery, we didnt expect 5 star dining and I probably would go back. I'd recommend it, but I'd tell them not to expect much. The food we got was good.

Visited today with a friend and two children and we all throughly enjoyed it! And then went to pay and Kieron at the bar kindly informed us about the app and explained everything and could not have been more helpful! So thank you Kieron☺️

Never pre booked a table on Thursday night but no problem 5 of us got sat had the carvery and dessert was nice staff were friendly place was clean and carvery was really tasty

We enjoy eating here once a month. You get a selection of 3 meats and a buffet of cooked vegetables and gravy of different kinds.. for just £6.99..

Loved that lamb was on the menu on Saturdays. Also new menu looks good.

Called here today with my husband all the way from wales would like to say a massive thank you to Kieran our waiter went above and beyond to make our visit really welcome and was extremely helpful as I have anxiety and made us both at ease. Thank you Kieran

Sunday dinner every day GREAT 👍

At last, found the ultimate carvery. The law of averages says it existed, but it has eluded me for xx years. This was the best carvery I have ever eaten! Choice of 4 meats, all were cooked to absolute perfection ( had to try them all). Never found this before, could always fault at least 1. So glad I had the large option, so more meat, yum. All the veg I had were also cooked to perfection (not the usual hard offerings). Also, nothing was "peppered". Way, way too many food suppliers are putting high levels of pepper in everything so that you cannot taste the food, just taste the pepper. No sign of it here. The staff were very helpful, polite and cheerful. Can I award 6 stars please?

Had a good carvery today! Plenty of choice on offer, and was hot enough. Service friendly and helpful from Kieran. 👍

Plentiful food as expected, friendly staff

Although it was very busy, the staff coped very well and we were through the carvery in good time. We visit every Thursday after shopping and have never had a bad experience. The staff are always friendly and welcoming, and sometimes they see us coming and they have our drinks ready ! All in all a real pleasure, and great value.

Was ok food but felt that we were more of a burden waitress never told us about the app offers with our 5 kids but was happy to mention it to others. All in all dont think we'd be back.

Good parking make sure you input Reg inside. Carvery area looked well looked after and kept clean. Staff bit of a let down had to search for someone to get us a second drink had to go to the bar myself in the end. Then it was time to pay could not find anyone again had to go to the bar to find someone. Terrible service.

Highly recommend Toby carvery very friendly staff and a great atmosphere.

Paid up front for breakfast, but then after seeing the food on offer, I asked for a refund. It was all very overcooked and looked like it had been there for days. Another couple behind us also complained. The staff were attentive and apologetic, gave us a refund, but didn't ask what we thought the issue was.

Wouldn’t recommend this place, service very disappointing. Food was tasty enough but not one member of staff looked like they wanted to be there…very off putting and I’d rather spend £68 somewhere I’m welcome

Great staff always a warm welcome go every week

The food was fine. But the front-of-house service wasn't very good. Our cutlery and napkins were plonked down in a pile in front of us for us as guests to sort out. A couple of the sauce bowls were empty. We were going to have a pudding but staff didn't bother to ask if we would like anything else, either when our plates were cleared or any point after. So we didn't bother with a pudding and asked for the bill. We just didn't feel very well looked after.

Vastly improved since I ate there some time ago.The veg was not very warm and the beef was quite tough and lies of tough gristle running through. However the turkey was always first class.

Standard Toby carvery. Thought the portions of meat served by the carver were a little on the small side. Other than that all good.

Friendly staff,very helpful and very filling Recommended x

Great value for money, quality beef. Lovely honeycomb dessert and refillable drinks.

Aaron and Ryan were absolutely lovely they were very helpful, even though it was very busy they were so friendly, efficient and polite. The food was good, the atmosphere was nice would definitely recommend it. Thank you for an enjoyable experience 5 stars.

Yeah, I'd not recommend this place. Was greeted upon arrival promptly by one of the serving staff. Was asked if we had parked in the car park. Was told we'd need to provide registration number and then expected to mind read that we rather than staff had to enter the info on a computer screen. Shown to table and asked if we wanted a drink even before we had sat and looked at any menu to know what was on offer. Carvery was average at best. Surly chef tried his best to cut up 3 tough, plain roast meats that were on offer. The roast potatoes were the stand-out 'best' selection of what was the luke warm remainder of the veg selection. The Mac n cheese and Cauliflower cheese was both tasteless and cheeseless.. The Yorkshire pudding had a layer of oil in the bottom. The gravy was tasteless. Like other reviews, we had to guess how the whole ordering process worked, especially when we hadn't all ordered carvery. Felt like British meal standards from the 80s.

Excellent service, felt sorry for the staff as it was so hot and none of them complained. Definitely be back again.

Was in on Saturday evening with family. Mike and Tyler could not have been more helpfull. A credit to the company.

Toby always offer the best quality all you can eat breakfast. Sadly on this visit they didn't have my favourite potato hash but everything else was top notch as usual.

Party of 16 in for dinner. Service was excellent especially Kieran 😁 Good selection of food which was great. Very accommodating and worth a visit.

Carvery was very filling, however the cauliflower cheese had virtually no cheese and very hard cauliflower. Meats were bland, horseradish sauce was horrid. Best bits were the roast potatoes ( and they tasted reheated). Staff friendly, however no meet and greet and it was unclear on how to order.

Went for breakfast, decent selection, nice staff ...as expected 🤷

Went here for breakfast and spot on !!

Go most weekends very good.but Sunday farther day ..we got very little meat .Will not be going back .sorry Toby.

Was really busy but food was fresh and hot ! Only downside is lack of space with tables we were sat in a corner table for 2 less than a couple feet from next table ehoxh had two older guys at one was extremely loud talking and ate and talked with mouth full and chewed with open mouth was very off putting . Need more Space between tables

The food is amazing and the service is good for if your needing help

Food was good but the service and attitude of staff in charge was utterly disgusting. There were 2 young men waiting on while 2 ladies swanned around showing customers to tables but doing nothing else. After waiting over half an hour for our plates to be cleared and asked if we wanted coffee and dessert. I went to the bar to complain. To be spoken to in an 'I don't care attitude' What made matters worse was the manager sitting at a table doing paperwork. When given the shortage of staff and the obvious stress the 2 waiters were under was terrible. I went back to our table and the 3 of us gathered our things and left. A loss of 3 coffees and 3 desserts. Which I know isn't a huge income to toby but created 3 very disgruntled customers

Went yesterday with 3 others, didn't reserve a table beforehand and just chanced being able to get one. Went in and was greeted by a very rude member of staff saying they had no tables in the restaurant and we had to sit in the bar (which we didn't mind) but specified that we had to pay for what we were having before we even sat down which I have never done this before in the countless times i've been, felt it was because we look young (all 20 year olds). Didn't get staff member's name but i'm really dissatisfied as she didn't really seem bothered about serving us.

Had to chase drinks order twice only two meats on carvery no beef veggies only warm. Very disappointed

Food was great. 3 of us Just passing through in two vehicles on our way back from collecting a new car in Newcastle and I got a £100 parking ticket for one of the cars! For being in their carpark. Don’t go, don’t park there. We were only inside a hour.

Arrived on a motorbike and they took our helmets to store safely, food was great and plenty of it, would definitely visit again. Been twice since, months apart, still a good place with decent food and prices, I’ll be again next time I’m on the M6 passing Carlisle.

Always waiting for eggs no matter what day or time you come

Enjoyed a very nice carvery meal

The most incredible service, nicest people! Went above and beyond for us. Couldn’t have had a better time.

Nice food but a shame about the undercooked cauliflower and the queue

Absolutely amazing enjoyed so much so friendly ..