Hugo Lounge in Sefton

Save your money I called in here with my daughter the menu looked appetising plenty of choice for opted for the chicken tikka panini it came with chicken tikka spread in mayo that had bean heated up on a ciabatta not a panini & my daughter opted for a pepperoni panini which also came on a ciabatta it was cheap quality food at a high price you had to get your own drink out the fridge & your own knife& fork and the service was very slow customer service very minimum , there is way to much competition these days to have to settle for the bare minimum we were very dissatisfied and won’t be going back.

Have been to this place a few times. It is straightforward, welcoming and good value. Staff are friendly and they are very dog friendly. Coffee Latte is really nice, no complaints.

I went here with my kids and the food was uncooked my kids become poorly.. For a week There is a woman called Lisa black hair smallish glasses. She over charged me she kept dropping everything she got my order wrong and when i asked her if everything ok she snapped at me and said does it f**in look like im ok.... In frint of my kids vile laugauge.. Snappy attention this wasnt the first time i dint no why or how... She even has that job i no longer go to that cafe to eat becUse of her

The tables and chairs are nice and clean however the waitress had talon like nails which looks unhygienic and I saw the chef go outside for a ciggy, there was little evidence of him washing his hands afterwards. The worst thing though was the food. I ordered a tuna melt panini, I have never received one where the bread that has been toasted is soft before. It wasn't pleasant and the side salad that came with it looked like it had been sat out of the fridge for far too long. I was hoping for better as for a disabled person, this is all one level and I would likely come again if the food were better.

Honestly never in my life been greeted by such a rude waitress. I asked for a simple order and she got it wrong. Then confronted me by saying that this is what I ordered. No chance of asking if I could re order. She walked away and never came back. Still hungry! Feel sorry for the management if they are letting staff ruin their business.

Whilst eating our meal we watched how m & s bottles of ketchup were re filled with a cheap ketchup ! The server was using his finger to scrape the ketchup into the m & s bottles !!! False and dirty !

I have been here few times i have never had a bad meal here . The burger is unreal . will defo came back again sure . keep up good work . Best cheff in town ..

This is a new cafe style restaurant I have not seen before. Called for lunch and found it had a good range of food and reasonably priced. Ideal for lunch.

Went in for lunch had the tuna and Mayo panini with chips and salad and daughter had chips and a cookie. Excellent food as always now the chef is back

Came in for lunch Ordered 4 meals. 2 came out wrong & went back The pie pastry was raw & not cooked & watched most of the food go in the microwave from our seat Won’t be back

Very nice modern place, incredible breakfast and lovely latte. Went with my family very affordable prices and kind staff, would recommend !

Plenty of room Chicken Fajita wraps where nice and spicy Not many chips Mayo looked like it had been out a while and gone off… Asked to pay cash as card machine wasn’t fully working