Hotel Chocolat Carlisle in Rugby

Great service as always at the Carlisle branch. Friendly smiling faces and genuine chat and good vibes! I had a billionaires sundae prepared by Suzy..and it was to die for!! Treat yourselves..I highly recommend 👌🏻🍦😋

Regularly visit Hotel Chocolat in Carlisle whenever visiting, staff are always really friendly and products are really good. One of the better cafés in Carlisle City Centre, and never too busy either so that you can relax inside. Staff members are really friendly and happy to start a conversation - very knowledgeable about the products and happy to answer questions. The chocolate itself is some of the best I’ve experienced, as with other Hotel Chocolat stores throughout the country. Highly recommend at all times of year, and prices are very reasonable too.

This little shop used to be a delight, but no more. I know some of the staff are moving on due to changes in this shop, and I am really sad about that as they really did make the place what it was..an absolute gem. But today I witnessed the new look, and quite frankly..you can shove it. I popped in for my weekly treat to find none of the usual staff, just 2 people stood at the counter gossiping (for all to hear)about staff. I'm not sure what one is the manager and what one is the staff member, but neither knew how to make my drink and served me warm hot chocolate sludge. No presentations no warm welcome. Hotel Chocolat need to remember that your customers come because of the complete package, and good chocolate is not enough to get us through the door, we can buy that online. I will definitely be taking my money elsewhere.