Based on 4 opinions finded in 1 websites

Based on 4 opinions finded in 1 websites
Opinions
Due to the high end Chocs the shop sells, we thought we’d treat ourselves to hot chocolates. We were surprised to see how tatty the cafe was. Definitely in need of a refurb! The hot Chocs were very disappointing. Went to the loo before we left and the seat was broken. Apart from that it was tip top.
Muftyb . 2025-01-11
MORE AT TripAdvisor
Great service as always at the Carlisle branch. Friendly smiling faces and genuine chat and good vibes! I had a billionaires sundae prepared by Suzy..and it was to die for!! Treat yourselves..I highly recommend 👌🏻🍦😋
Wander31023706283 . 2024-08-03
MORE AT TripAdvisor
Regularly visit Hotel Chocolat in Carlisle whenever visiting, staff are always really friendly and products are really good. One of the better cafés in Carlisle City Centre, and never too busy either so that you can relax inside. Staff members are really friendly and happy to start a conversation - very knowledgeable about the products and happy to answer questions. The chocolate itself is some of the best I’ve experienced, as with other Hotel Chocolat stores throughout the country. Highly recommend at all times of year, and prices are very reasonable too.
Indulgent Reviewer . 2023-04-13
MORE AT TripAdvisor
This little shop used to be a delight, but no more. I know some of the staff are moving on due to changes in this shop, and I am really sad about that as they really did make the place what it was..an absolute gem. But today I witnessed the new look, and quite frankly..you can shove it. I popped in for my weekly treat to find none of the usual staff, just 2 people stood at the counter gossiping (for all to hear)about staff. I'm not sure what one is the manager and what one is the staff member, but neither knew how to make my drink and served me warm hot chocolate sludge. No presentations no warm welcome. Hotel Chocolat need to remember that your customers come because of the complete package, and good chocolate is not enough to get us through the door, we can buy that online. I will definitely be taking my money elsewhere.
James . 2023-02-05
MORE AT TripAdvisor
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533 Opinions
Take Notice.. Burgers were possibly smaller than McDonald's, thin and tasted plain. Handful of chips. Coffee, tried all types and all tasted horrid. Never again. Will return for beer but not food..
689 Opinions
The visit was very nice and the food and staff were both amazing as always. The restaurant was clean and neat overall and the sitting was comfy as well. I would mention our server Sophie for the evening. Very friendly and professional, spoke with our kids as well in very comforting manner, full points for her. Lovely visit as always
2 Opinions
Okey food, average service,went for for a birthday meal.what a disappointment.booked a table for 6.when we arrived no table war available.and end up waiting 30 minutes
2004 Opinions
Treated my son to breakfast before the train back to uni. What arrived on my plate info kit know but it cannot be described as Bacon ?! Didn’t even try to eat it, no meat just fat.
438 Opinions
Unless your a regular don't bother , came at Christmas, noticed for the kids entertainment regulars n main characters made sure regular children won prizes, did not help a local woman who was half drunk made it obviously clear while choosing the best 🙄. Was angry at time but was not worth arguing over a toy , but unless your face is regular will not bother , food was small but ok