Hotel Chocolat Carlisle in Rugby

Called in here while looking around Rugby for a meal and was not impressed. The food was not very appetising and the service was mediocre. The food was also overpriced for the quality. The place itself needs a makeover. Not considered value for money.

Take Notice.. Burgers were possibly smaller than McDonald's, thin and tasted plain. Handful of chips. Coffee, tried all types and all tasted horrid. Never again. Will return for beer but not food..

Went in today for lunch didn,t book but got a table no problem. We had a little bit of a wait for the food but we were told upon arrival they were busy but we had the salad while we where waiting. The food was very tasty are waitress was called Dayna and she was fantastic, very friegood ndly and helpful done her job brilliantly. All in all a very good visit will definitely return.

One of the worst meals we’ve had here for a while, it went down hill a few years ago then pulled itself back up but unfortunately it’s nearly at rock bottom again. Birthday meal for 3 with 2 of us having starters. Holloumi strips really more like over cooked batter strips, they were very well (burnt) over cooked all the halloumi had nearly evaporated. Sharer Nachos normally they are hot these were ice cold and not the best. MAINS cold onion rings on the “super” specials hunters chicken, the chicken was chewy but hot and had hardly any sauce on (luckily they have bbq sauce as a sauce) And one fish and chips, the fish was thin and the batter was soft the chips on the fish n chips were ok. Won’t be coming back for a long while again!!

Staff were extremely rude, terrible customer service. Felt unwelcome as a POC. They need to do better.