Horton's Coffee House in Newport

Fantastic Sunday lunch today for £15 each; 1 x roast lamb and 1 x squash wellington. Loads of extra veggie gravy too.

Went in for Sunday roast. Dinner was up there. The nicest roast we've had in Newport

Decided to try the Sunday roast from this place for the first time. Would say overall experience was lovely. The food was delicious and service was fast with not much waiting. Would definitely eat here again

Decided to try this place for brunch, a lovely restaurant tucked away across the footbridge in Newport City centre. Service was excellent with a good brunch menu. We were early, so not many there but it’s obviously a popular place. Great decor and a well stocked bar

Lovely atmosphere beautiful food highly recommend. Saul is brilliant

It's only by chance that we discovered that Horton's Lounge did Sunday roasts as I would never have thought that a coffee shop did them but, a few months ago, we had a cuppa in there and I noticed a note about them doing Sunday lunches. We tried it earlier this summer and again today and were very impressed both times.

Superb place to have a chat and hot chocolate with Baileys, fab

Sunday dinner very good. Nice staff

Second time my family and I enjoyed Sunday lunch here and it was absolutely delicious. All the meats etc was cooked to perfection. Staff are lovely and very welcoming. We come here a lot and will definitely be back. A absolute must

Hortons is absolutely wonderful. The staff are very attentive, friendly and helpful. The food is beautiful and the price is reasonable. Will always recommend Hortons to everyone

Guinness in a can, and it took a while for them to prep it

We had an amazing experience at Horton's - Kayleigh was very attentive while I organised our reservation, as we were a group of 25 people. The food was delicious and the drinks very cold. Thank you, Kayleigh and your team.

Sorry to do this, but came in Sunday morning for breakfast as didn't realise the potters was shut, no problem tried here. Was told we couldn't order food as the chef was late, no problem, we waited. Come 10.30 we were able to order food, took an age to come out, again, not my biggest problem really, my problem is with what actually came out, we ordered, 2 x full English and and Avo, halloumi & poached eggs. Both the full English breakfasts were burnt, not just a little overdone but burnt to the point where the sausages were hard like they'd been left in a bbq overnight. The eggs, well if they weren't dead before, they definitely were now. Possibly the worst breakfast I've ever been given on a plate. The avo plate...again, the eggs (poached), broken, well done then looked like they'd been dropped on the floor. The avo looked like it had been sat under hotlights over night. I hate that I've had to write a poor review, but the three plates of food were genuinely that poor, I had to. It was such a disappointong experience, even the young lad that served us was clearly embarrased. The food, extremely poor and really shouldn't be leaving your kitchen like that, you really need to speak with your chef because it was just rubbish. The coffee was decent though.

Love spot for a slap up brekkie

Had a lovely time at Hortons with colleagues this week. We tried and very much enjoyed their new Tapas menu and the cocktails were just out of this world. Great friendly service, delicious food and a fabulous atmosphere, will definitely visit again.

Unfortunately I would never recommend this place. Our first major red flag was the lack of health and safety. No one asked whether our table has allergies or any intolerance, which is of great concern and needs to be addressed by management straight away. We ordered 3 x roast dinners. 2 beef and 1 lamb. 2 of our table do not eat lamb, hence ordering beef. Unfortunately when the food arrived it was covered in a lamb gravy, which both parties mistaken tasted. Whilst this may not be a problem for some, it is when you have not eaten lamb for 25 years and are then questioned on why you didn't let the staff know you don't eat it, when you are ordering beef and not lamb. After immediately notifying the staff, we were questioned and told the gravy was beef. Our party asked for this to be checked and 15 minutes later were told by the kitchen it was in fact lamb. The resturant then begrudgingly replaced the two beef dinners. However, the remainder of the party were left with their dinner, which had already become stone cold during gravy gate, and the restaurant refused to replace or even keep her dinner warm, not until 25 minutes after avoiding our table and returning to advise we had to wait for the rest of the resturant to be served before we would have our replacement meals. When politely asked whether the lamb dinner could be replaced we were advised if a fresh meal was to be provided (after their mistake) then we would have to pay for the replacement and the cold meal they were replacing. When the meals were eventually corrected we were met with a tirade of blame, in that it was our fault we did not notify them that two of the party did not eat lamb. The restaurant could not understand that by ordering beef we would not expect to be served lamb and to have to tell the restaurant of our intolerance to lamb when we didnt order it. Eventually when we had finished, our table was once again ignored for half an hour before we were given our bill. To our shock the resturant had added on a gratuity and smirked as we were handed the bill and told the gratuity was optional. The restaurant failed to apologise or adjust the bill to reflect 3 ruined meals. We were unwilling to pay full price for the meals which were ruined, cold and served 2.5 hours after we sat down. It is quite clear the kitchen and the staff do not talk to each other and the managers skills are non existent. The blame game on their customers is not okay, and from reading other reviews, not a one off either. With no initial allergen or intolerance checks, and several lack of accountability, Hortons is a lawsuit waiting to happen. Please do better Hortons.

The food was stone cold and staff thought it was acceptable to serve lamb gravy on a beef roast!!! Please be aware that all the 'meat gravy' is made with lamb juices. Of course. you can ask for 'veggie gravy' which was tasteless and undoubtedly from a packet. When we sent some of the lunches back, half of the table had to eat without the others. We asked if we could all eat together but we were told we would need to pay for fresh meals (!). They did not care about allergens and proceeded to blame us! Huge disconnect between front of house and management. DO NOT WASTE YOUR MONEY!!

We came here as a group of six and the food and service was great. There was plenty to choose from for the vegan and gluten-free members, friendly atmosphere and looking forward to coming back - hopefully the sun will be out again as such a nice spot on the river! Thank you :)

Great range of coffee and cakes Nice location.

You can not beat a good power walk. And then pop in Hortons for a good, powerful pint of San Miguel . Foods tasty in here too

Good place for coffee and lovely location by the river. Had a sausage sandwich. Was okay.

Paid for xtras as sharing with my partner but they forgot to put the xtras in? And just eat wouldn’t refund it! I usually love this place😭

Called in with my mother on the off chance, for something to eat. What was once a lovely lively cosy place, has turned into a cold, expensive shell of what it once was. The breakfast i ordered wasn't good. Cheap, overcooked, and looked like re heated items. Coffee was luke warm and got sent back. The views of the river have disappeared and have been replaced by a big dirty plastic tent. Such a shame, as mum and I have fond memories of sitting and watching the world go by. Service wasn't great, staff just standing about on their phones. No welcome when we came in. Or no interest in their customers. I won't be returning, as it's not the place it once was.

We went for a Sunday lunch and it was stunning, we had beef and I was surprised how lovely it was. Definitely will be back.

Had a roast dinner here yesterday, it was delicious and fantastic value for money. Definitely the best roast in Newport!

Relaxed atmosphere with good food and friendly service.

This is one of our favorite places have been for food, Sunday lunch and we often pop in for a drink, tonight i had a lovely mocktails with super friendly staff will definitely be back 😊

Really nice location, bellow average food. Mass produced store bought ingredients. Coffee was ok.

Spot on! Very tasty and very enjoyable will definitely order again!

Me and my partner went to Horton’s lounge this Sunday for their new Sunday roast and it was amazing! Best roast I’ve had in a long time food was stunning and the staff are really friendly will definitely be returning

Best roast I've had in ages. Super yummy and such good value. The staff were so friendly and helpful.

Great food and great location, too. The only thing was it was a little cold inside. Apart from that, it's perfect.

The tables were not wiped clean, plates left on tables even when staff walked by.. Cushions on the sofa dirty. Not the cleanest place, TBH!

Frozen food i could have go to asda instead overpriced for burn chicken

Ì was searching on Google for new place to have breakfast and found this. It has good reviews so tried it out. I wasn't disappointed. I like the place. Its cosy. I like the food and i want to try the others on the menu.

Waited nearly 2 hours for stone cold food

We went for breakfast on a Saturday morning so it was very busy. A table become free so we waited for it to be cleared before sitting down. It was eventually cleared but not cleaned so we had to clean it ourselves. We then waited about twenty minutes to be served and weren't so tried to order on the app which said the venue was closed. I then went up to the bar to order and asked why the app wasn't working. The staff member said sometimes the venue will turn the app off if it's really busy to encourage people to come up to the bar to order. It didn't make a lot of sense to me and seemed a bit counter-intuitive but I went with it. We ordered two waffles and wanted a few extra bits on the side like sausages and eggs and the staff member seemed very confused by this. She asked if we wanted the extra bits on a third plate and I explained twice that we just wanted them added to the same plates as the waffles. The food arrived and yep, the extra bits were on their own plate. It didn't really matter but it was just frustrating that I had to explain something relatively simple twice and then it still wasn't understood. The eggs were a bit runny and the bacon a bit under-done which was disappointing after the effort we went through to order in the first place. I would be very hesitant to visit this place again for food although I do realise they might have just been having a bad day. Anyway, when it comes to reviewing, you review on the experience you had so this is unfortunate! Overall, disappointed by the whole experience.

This place is a bit pricey based on the food they deliver. £4.95 for a sausage or bacon sandwich which when served is about as basic as you can get, is nit great value for me. I had a tea which was £2.50 and tasteless, lukewarm and got sent back. The staff are a bit wayward too. All drinking coffee behind the counter. The coffee I changed my tea for was also not great. Not a wonderful spot to be fair.

I asked for no beans on the breakfast but for beans Apart from that all good

Amazing people, amazing atmosphere, and the best of the best is the food and drinks 10/10 would recommend to everyone. They care about dietary restrictions, allergies and more!!

Came here today after looking online for cooked breakfast reviews looked good. Plus sons 19th so had to fill his belly before he went out lol. Great food with great portion size. Waffles are a must try in this place. Lovely. Service was excellent throughout as well. Thank you to the staff. :-)

Brilliant place lovely service always made feel welcome, especially with Alex making the children feel welcome

Lovely food and lovely staff 😁🙄

Don’t go here if you have any allergies as they don’t listen. My grandson is dairy intolerant and we ordered oat milk for his drink and they served us semi skimmed milk. He immediately vomitted after one small sip and the staff were no help at all and didn’t see the severity of what could have happened to my grandson had his mother not acting swiftly with his medication. They were more concerned about blaming one another for the error and it seems the manager was more concerned about letting the owner know of the incident rather than help my daughter. This is shocking and could have had very serious consequences “sorry” isn’t good enough.

Ladies toilet not in use, mens was dirty, holes in the wall, not well kept staff unfriendly, definitely not service with a smile. Coffee was warm at best

To start with, the place is beautifully decorated. Aesthetically so cozy!! Very reasonably priced and delicious. Loving the festive menu, adore the staff, perfect little date night spot. Definitely going back!

Absolutely lovely breakfast we had today with wonderful customer service. We had full English and strawberry and Nutella waffles both were very tasty. Coffee’s were great too. Staff were lovely and looked after us well, nothing was too much trouble. The menu looked great and we can’t wait to return to try the 3 for £20. Highly recommend.

Absolutely lovely breakfast we had today with wonderful customer service. We had full English and strawberry and Nutella waffles both were very tasty. Coffee’s were great too. Staff were lovely and looked after us well, nothing was too much trouble. The menu looked great and we can’t wait to return to try the 3 for £20. Highly recommend.

Delicious food at great prices. Friendly service and plenty of choice. Two of our group had the Angus burgers and, while I'm not a vegetarian, I opted for the Singapore noodles, which were absolutely delicious (and only £8.50). Sadly, it wasn't the weather for sitting outside today, but we've done that in the past - it's a nice spot for looking across the river towards the city.

Hidden gem! Me and my partner visited today and had food it was amazing! Service was great, staff are very friendly and made us feel very welcomed. I’ve lived in Newport most of my life and never knew about this place, will definitely be returning

The coffee was very tasty, but could have been hotter.

Went for breakfast on Sunday with a friend, ge had full I had the halloumi avocado on sourdough toast with poached egg, both were excellent fresh cooked and good value for money. Excellent variety on menu.

A kind and helpful barista called Alex made myself and my daughter the best hot chocolate she's ever had. Will be sure to return

Very nice place, such a pity thugs set fire to it. Would they like it if their stuff was set fire to and destroyed?

Enjoyed a pint and a tasty Angus burger before the match on Friday evening. Good service and tasty food. I highly recommend Hortons.

Firstly got the drinks order wrong which needed to be returned. Ordered bacon sandwich and full English breakfast. Bacon sandwich was just fat with literally no bacon. Fair to say our dog did ok. Breakfast first impression was that the bacon and sausages looked like they had been cooked a few times blackened at the bottom of a fire. Bacon was creasy and Beans were lukewarm. After two mouthfuls everything was returned and we gave up. Hadn't eaten here for a while so not sure what's changed but it's not like it use to be. Staff are friendly enough getting the dog some treats but the food was really bad.

Great breakfast, highly recommended.

Arrived 09.10, 3 staff behind counter chatting about their Saturday night. Told to take a seat and someone would come and serve us, no other customers present. 5 mins later 4 young lads arrived who were clearly known to the staff. They were immediately served. Another couple then arrived and sat close to counter. 4 young lads drinks were then served and minutes later so were the young couple’s 17 minutes after arriving we had not been approached even though we were in clear view of all staff behind counter. On leaving, the staff just chuckled to themselves. Prices looked high too. One to avoid!

If you are reading this review, do not order from here. 16 quid for curry I could have got better from a jar. I honestly want to go here and drop the rubbish back and get my money. If you don't listen to me, you have wasted cash

Great food, arrived still hot and it was packed well

Really lovely vibe, friendly staff and a robust selection of hot and cold, alcoholic and non-alcoholic drinks and hot and cold foods. I regularly come here to read, relax or do work!

Half the items on the menu weren’t available then waited over half an hour and paid £8 for a lukewarm breakfast sandwich with plastic cheese.. I could have just gone to McDonald’s and had a coke and fries with it for less! 🤢

Certainly the worst double espresso I have ever been served in Newport - coffee lovers go elsewhere - even Starbucks beats this

Good food, we especially liked the battered prawns on the tapas type menu and the falafel fries. The staff however really were rubbish. I felt like they were hungover and not at all on it.

Had an iced latte and bacon sandwiche cooked as I like it. Friendly staff and relaxed vibe recommend Hortons

Food seemed good, but greasy, the all day breakfast reminded me of a greasy spoon to be fair. The coffee was very nice and a total opposite to the food offer, I did find as the restaurant was not busy (it was a Monday early evening) and that staff members were lulling around at the serving area with their friends on their phones, doesn’t make a customer feel welcome. The restaurant is pet friendly and I witnessed a lady enter the premises and ask for a sausage for her dog, not being a dog owner myself thought this was odd, but in a good way. I will return..

Nice atmosphere, unfortunately we only had a short time to experience it as they were closing. Hoping to revisit very soon.

Loved the classy decor and cosy atmosphere. Staff were friendly and helpful and service good. Only had coffee and cake but would definitely return to try the food

Great food and a great location

We walk here often for a coffee. Staff are lovely. We have had very good food here too!😋

All I asked for was chips and although it was ready the lazy staff wouldn’t give the chips and made me wait for 20 minutes, An average chip takes maximum 6 minutes whereas it took them more than 20 minutes, I do not recommend this place, Go to Grill and Bake, It is Amazing!

We just had drinks and sat outside. Friendly staff and quick service.

Nice place. The staff there is lovely

Went today food was ok .the staff are lovely especially miriam who had to deal with a customer who collapsed, was a very stressful situation for her but she dealt with it well under the circumstances welldone for staying so calm you are a great asset hortons

Next to the riverside - great walking!

Enjoyed a very refreshing iced tea with ginger and lemon. Great that this is dog friendly.

I would love to say that I really like Hortons This is my second visit for Sunday breakfast and I enjoy the atmosphere and the selection of food on offer for breakfast However on both occasions I encountered 45 minutes plus delay to receive my food order Whilst the management apologised I need to think carefully if I can wait for 45 minutes for food on a Sunday morning when there are other commitments The food when served was nice but timely service needs to improve.

Love coming to this place for coffee, love the fact that I can bring my dog with me so it's great for a place to go whilst walking the dog. The staff are wonderful with your dog giving them treats and smooths

Food and coffee here was good although my girlfriend was given a standard breakfast rather than the vegan one which had been ordered. Strange that something ordered via an app can be got so wrong. Staff did apologise but it felt a bit flat, and saying "you look repulsed by that" when taking the incorrect breakfast away was quite a weird thing to say. Also dissapointing that we had already given a 15% tip when ordering which we might not had if we'd known!

Wow...what a disappointment. The worst experience I've ever had in Horton's. Usually a very friendly place with excellent food. Today was difference, miserable staff who aren't interested and the food was awful. I ordered fish and chips... The fish was soggy, swimming in a pool of grease on the plate, missing peas and tartare as advertised. The chips were covered in what tasted like oregano, this was not advertised a. My husband had loaded fries that he said were ok but nothing better than you'd get on a burger van. No staff even asked how our food is. Overall very disappointing.

Coffee could be better, but probably one of the best coffee shops in the central Newport.

Had a lovely big breakfast and coffee. Staff were friendly and welcoming and the food was delicious. Nice walk over the bridge to cross the river to get to this place from the main street but was worth it. Oreo shake to take away was great too. Very generous portions of food, coffee and milkshake.

Have been popping in here for drinks for sometime now food always looked decent so thought i'd give it a go for a birthday meal with the family. Ten of us ate everyone enjoyed their food and prices were reasonable , staff very friendly and great service , chef introduced himself seemed a nice fella who was interested if everyone enjoyed their meals. Everyone did. Will definitely return and sure some of the family will too. Cheers!

Very slow service. Unable to follow simple instruction of serving hot drinks WITH food Terrible customer service and with a couldn't care less attitude. When complained to Manager, was asked to leave and was threatened with the Police. Manager was still in nappies with absolutely no idea of what customer service is. Avoid this place!!!!

Delicious food, decent temperature on hot drinks and very fresh hot food. Varied and interesting menu, really appetising. However service was painfully slow, but food and drinks served were excellent quality, so would go bk again when less busy.

After a recommendation from one of our party, who ate there on the regular - we decided to pop in for a bite to eat and a drink. One of the first tables in, going in minutes after they opened we were happy with the initial service. Orders were taken promptly, and told to pay upfront as they didn’t offer a tab. 30 minutes later, no sign of our drinks so one of our party went to ask our server - who was shocked and went to investigate. A further 10 minutes and No answer so we asked someone who seemed to be the manager who came over and explained the ticket had gone missing but they’ll get our drinks now. After spending years in both hospitality management and running restaurants I understand these things happen so we waited. A further 20 minutes and still no sign. At this point, with a young child we felt we had waited long enough so asked for a refund. Food then came out (still no sign of our drinks) to which we explained we were getting a refund , but if they wanted to give them away to us we would take them away. The manageress then came back over, with an attitude, stating that “the food is waiting for you now”. We were then ushered towards the bar and left for a further 10 minutes with no explanation of the next steps. The gent sorting the refunds was polite, friendly and apologised. On departure, one of the party wished the manager a good day, which was ignored. I understand it was very busy, but customer service is simple, and we would have been understanding. Will not be returning again.

Came in for a coffee on an admittedly busy day. Manager was clearly stressed as there were a number of wrong orders and refunds to process from the long wait. While we were waiting, heard him saying that the customers were to blame for not understanding they’ll have to wait over half an hour for coffee. Probably not one to say while at the counter on a busy service with paying customers stood in front of you. Considering small businesses are at risk given the current climate, we’re doing our best to support you - Try not to insult us and ruin a good thing.

We visited Hortons last Sunday . The cafe was not busy however, the service is poor , we had to chase to get and order taken and in the end came inside as asking to place and order outside twice seemed to fall on deaf ears . The menus are also really poor , they are unclear and pricing is all over the place and tbh , my biggest bugbear , if your going to charge high prices , show them . We ordered three waffles which transpired to be over £10 each , a couple of Frappes in plastic cups which were not caramel and had to be changed and a salted caramel mocha which was not great. The waffles were ok nothing special , but when three waffles , two frappes and a coffee costs you £60 . Thats an issue when your not declaring prices. We paid £57 for a meal at TGI fridays on Saturday and this was no Fridays experience. So in summary, the waffles are ok , the coffees and frappes er no . But the service and pricing lets this Cafe down badly. In short , we will not be returning. And I would recommend absolutely 💯 double check the prices ( if you can find a member of staff willing to serve you ).

Excellent service & delicious breaks 😊

Glad I found this place, great coffee and a superb breakfast! Lovely staff and dog friendly too.

Avoid unless you fancy dicing with the chance of food poisoning. 5 hungry ladies booked and visited last night, was a complete disaster. The chicken tikka wrap was delivered stone cold and when checking was told it should be hot, staff returned it to the kitchen and then come back to say that the kitchen was now closed so the best they can do is remove it for the bill, so technically 4 people could eat and 1 could go hungry - great, once this was pointed out they decided they would recook, in the meantime we noticed that another meal had a well undercooked chicken burger, so returnee that aswell and inform them to turn the grill off as at this point we didn't feel safe eating there. AT NO POINT DID WE RECIEVE AN APOLOGY WHICH IS THE FIRST THING YOU WOULD EXPECT!! The 2 meals were taken off the bill but we will never visit or recommend this place to anyone. (I will point out that the waitress that was sent to bring our food and drinks was polite, while the other staff wanted to hide behind the counter and look at us like we were the issue). We then decided to try to go to a restaurant in friars walk to get desserts and at this point one of us had eaten a few chips, every restaurant was fully booked as it was a Saturday night so a few annoyed ladies walking round in the freezing cold. Then went to the market and what a difference, queued to get in (at this point we were ready to quit and go home) but it was so worth it, excellent food and customer service and our saviours of an almost ruined night. Good job these ladies have a sense of humour! So in a nutshell walk a few further steps and join the queue at the market as boy don't we wish we had in the first place!

Nice place if a little overpriced. Not a fan of the seating near toilets which smell.

Lovely little cafe facing the river Usk, little bit pricey.. but good quality food and drink.. nice view.. dog friendly 👍 which makes it a great little pit stop whilst walking the dog down the river 😀

We waited over 45 mins for food and over 30 mins for glasses of wine we had to ask in the end where it was the place wasn’t even busy the food arrived and it was stone cold when it arrived eventually there were items missing it was dry over cooked and tasteless the waitress then came and said sorry we don’t have the item you ordered really poor and by far the worst meal we have had out for many years definitely will not be returning

I went to have a coffee with my wife and after 10 minutes no one took care of us I asked if I had to order at the bar since no one served us the girl said that she had not seen when there were three waiters doing nothing and very few customers in the coffee mediocre and horrible service will never go back

Beautifully created indoor space with a very homey atmosphere and friendly attentive staff. Even tho it was busy during my visit, the staff stayed friendly and helpful throughout the entire visit.

My favourite place . Had cooked breakfast stunning . Really tasty and hot . There coffee is lovely especially there cappuccino. It is a bit pricey but the portion sizes are good good quality food

First visit to this venue, excellent service from their staff. I will definitely be returning soon

The food was average, customer service was ok, not great. Expensive for what it is.

Pleasant location, bit expensive,but I enjoyed my time there.