Hi Coffee in Newport

Terrible cup of tea. Very weak. No teabag left in cup. Need string teabags so we can brew the tea until we are happy with the strength

Lovely little coffee shop tucked away on platform 4 in the train station. Had some time before train departure so grabbed a coffee while waiting. I have to say it is the best coffee I have had. Great efficient service and friendly staff. Will definitely grab another from here again.

Perfect flat white and delicious pastry whilst waiting to collect family from the train

After the lady infront of me had been served, the barista (man, in a cap) moved on to me. Aforementioned lady moved to the side and reached on to the top of the counter to retrieve some serviettes prompting the barista to sternly say to her 'ASK'. My experience was fine but this seems to tally with many other reviews that there is a rude dude here.

Usually come here and it’s great but today was a totally different story with one member of staff being so incredibly rude. Asked for a coffee and a shortbread, the guy behind the counter gave me the wrong one and I went back and asked if he could swap it. No problem right? Apparently not. He proceeded to shout at me (he was so aggressive it actually took me back), snatched the cake back, and said that he’d have to refund me and charge me again, telling me it’s a millionaires shortbread not just ‘shortbread’. He said the refund had gone through, threw the cake on the table and walked off. The refund hadn’t gone through, he didn’t even try. I used to work in a coffee shop and am well aware how refunds work and never even asked to retap my card. He was so rude and aggressive I really just thought it wasn’t worth it to be shouted at by a stranger. Shame because I love this place and every other person whose served me has been lovely but this guy was just beyond rude and a little bit scary.

Ordered a coffee and sausage roll, Paid for it. then she gave me the sausage roll straight from the display! I said I’d like it warm please!! She replied we don’t do that lol Big oven in the corner tho!! …. Coffee was nice tho!!

Coffee is fine, far better than bitter beans you get at Starbucks or Costa. Service was quick and prices are only slightly above average with a flat white being £3.20

1 of the best lattes i have had in the whole country. Im not sure what coffee beans you have but they are up there with the best of them. Beats Starbucks and Costa on taste of the coffee beans alone. Also cheaper. Well done. Will be back looking forward to my next one.

I think it was the best coffee in my life. I ordered a decaffeinated coconut milk cappuccino and honestly didn't expect anything. But he was simply divine! Thanks to the guy in the glasses who made it, he perfectly whipped milk (I myself am a barista in the past and it’s hard to surprise me)! Boy, you made my evening! Thank you! I regret not leaving a tip, my train was coming. Thank you so much, it was great coffee!

Over priced coffee with dreadful customer service.

The flat white was SO good after a long journey while I was waiting for my connection on a train stroke day. The welsh cakes were tasty too!

Visited thur 27. Very rude staff member, was weird about me using my own cup so decided to take my custom to Costa. Shame.

Ordered a coffee then watched the barista wipe down multiple work services followed by the tube which he then put in my cup/coffee.... this was before he filled my cup up so much that I couldn't stir sugar in without it going everywhere. Coffee was OK 2 stars as cake was nice.

#1- Great coffee. Friendly competent barista. Good range of snacks, fair prices. What’s not to like?

Coffee tasted like burnt nail vanish but the food was yummy

It’s a shame there’s no other cafe at the station as this place is not good on the basics. No decaf coffee (again). So I asked if I could have some hot water (yes good - for £1) and they filled a paper cup to the top. After I had paid I asked for a lid but they didn’t have any. Not a good idea to get on a train juggling luggage with a full cup of boiling water with no lid. They have sone nice cakes etc but the basics need improvement.

Lovely staff, great prices, cheaper than every coffee place ive been in town, coffee is beautiful and lovely range of meat, vegetarian and vegan food options

Lovely staff, great prices, cheaper than every coffee place ive been in town, Chai Latte is nice

The mocha is a bit too sweet. Otherwise lovely little spot.

My daughter and I were passing through Newport on our way down to Devon & Cornwall on August 1st. We saw the coffee shop on Platform 4 and decided to get a drink and some snacks. Delighted that there were vegan options my daughter asked for a vegan sausage roll but was met with a blunt and rude response by the young girl employee who spat out that they had none and seemed quite put out at having to inform a young child what options were available. After initially paying for a few items my daughter decided to buy a muffin. The same employee rolled her eyes as I handed her a £5 note and aggressively demanded to know if I had the odd change as if working out the correct change was a big chore or waste of her time. I then overheard her commenting to another customer that MY DAUGHTER was stupid for being vegan and that she should eat properly and that there was unhealthy not to eat meat. Luckily my daughter didn't hear this conversation or if she did hasn't mentioned it. Another female member of staff, possibly a manager or supervisor came out and apologised for her colleagues behaviour and remarks. I did appreciate that and could tell that she was embarrassed by what has happened. The whole experience ruined what was a great start to our summer holiday and we will definitely not be using Hi Coffee on the return journey or in the future.

Service with a smile and very helpful. Bought a lovely dark hot chocolate and in a full cup too. Everything I won't get at Costa.

Lovely selection of baguettes and the brownies was amazing , abit pricey but expected at a station .

Excellent location for a coffee shop, ideal to get a coffee just before boarding. Brilliant customer service and amazing food and drink.

We didn't try the coffee, but they have an excellent selection of vegan sweet and savoury things that were ridiculously delicious and very fresh. Super reasonable prices and friendly staff. As the great man said, 'Excellent Munchables'.

Visited here on the 7th April at about 5.15pm and the guy that served us was really jolly and cheered us up as we had, had a really long day, takeaway stand looked clean and well organised well done for doing a great job 👍

Brilliant guy working today great coffee Andrew brilliant place to chill and have a coffee !

Lovely coffee. Lovely friendly service. One of the best pasties I've ever had. Gem of a place

Lovely high quality coffee offered with a nice range of snacks with a smile every morning

Grabbed a coffee and vegan sausage roll between trains. Big plus there is no extra charge for non dairy milks. Seating area ok...it was clean.

Service with a smile. Excellent fresh baguette for my lunch. Thanks 😉

I was already pleased to see that vegan milks are free of charge, and had a lovely but brief chat with who I believe may be the owner. She said they never want to, for all the people who can't have dairy milk, whether that be for lactose intolerance, allergies or whatever else. Also tastes delicious. Thank you!

Great owners who care about their terrific staff help make Hi Coffee a great place to visit because happy staff means happy customers. The coffee is also superb, they cater for vegans, gluten intolerances too. If I could award 10 stars I would and they would all be golden with sparkles. I miss Hi Coffee at Newport bus station, but happy it's still at platform 4 of the train station.

Good place to pick up reasonably priced tea and snacks prior to getting on the train. No frills, but fast, well priced and nice staff

The service is too slow, to the extent you have to choose between buying a refreshment and missing your train.

Excellent coffee available for rail travellers at the rear entrance of Newport station. Never disappointed.

Great coffee, fantastic staff and excellent service. Highly recommend!

Amazing hot chocolate too along with the ginger bread men it makes a long train journey very enjoyable

Great place to grab a coffee during your busy day

I’m not a big coffee fan but had one from here & I throughly enjoyed it, will visit again, friendly chatty staff too.

Really good coffee here. Ideal top take away on to the train as it's better than what is available on board.

Fantastic little coffee shop, incredibly helpful and friendly staff, delicious food and great coffee too! Highly recommend if you're passing through Newport Station!

Is ok, but need more healthy options.

We thought there was nothing good about Newport. After spending an entire night in the train station waiting for our train, we couldn’t wait to leave. I admit we had a few moments of mockery regarding the sign ‘worth getting up for’ from Hi Coffee, but after being served efficiently by the no nonsense young man, just a few minutes before our train departing, with no vacant glare in his eyes whatsoever after being asked for a flat white, the sign proved to be accurate! This is probably the height of every Newportonian’s (who is lucky enough to visit this establishment of course) day. Best breakfast wrap I have ever tasted!

I regularly stop by on my way to work. Coffee is great. Food is great and staff are great. Just wish they sold their beans

Only came across this great coffee place earlier on this week. I wish I knew about it before... the best flat white I have had in a long while. Quality coffee with exceptional service. Would highly recommend!

Just had a large soy vanilla latte and a stuffed sausage bagel for under £5. The bagel was the best thing I've ever eaten at a railway station (with a 'restaurant'). Well worth a visit!

Fantastic place and does what it says on the tin. They are quick and efficient as well as knowing their coffee. This is what Newport station was missing, a good London-quality coffee roastery. If you are looking for capital quality and uber reasonable prices then look no further. I will be a regular. A++

A cut above usual station cafe. Great coffee, yummy cakes, really friendly staff.

Small nice place. Can buy coffee,small bits in the way to travel with the train.

Had a fantastic experience here and would wholeheartedly recommend the place to everyone that is looking for an authentic coffee-house quality coffee for a very reasonable price. I was passing through on my way back home and even though I am only in Newport on business now and again, I will definitely be back. The nibbles aren't too bad either! A+++

I've stopped buying coffee here on a Monday morning and started getting up earlier to make some at home. The coffee is usually bitter and they don't use full cream milk in their flat whites which leads to over heated milk making the whole thing worse, what started out well has gone down hill!