Hoopers Wilmslow Restaurant in Cheshire East

I visit hoopers to get a present for my mums 50th birthday which followed by lunch in the restaurant. I was unsure what to have to eat when a lovely lady who worked there spoke me through the menu. She advised me what the best meal would be once I explained to her what I liked: we then had a conversation and she was honestly so genuine, I then spoke about my nephews who goes to school in the area, which the then mentioned her little boys go to the same school! My experience would not be the same without her! Well done.

Absolutely DISGUSTING service! OK we were aware that drinks would stop being served after 1600hrs, however we were not aware that we would be virtually thrown out after 1600hrs even if we hadn't finished our drinks. Being told to "drink up" is not something I personally don't take lightly. After all the store didn't close until 1700hrs. We paid for our drinks and therefore expect some customer respect and be allowed to drink them in our own time. Not to be "shoved off" because the staff want to go home early! If your not prepared to be polite and respectful to the customers either get some new staff or just shut the place down!

Poor. Vastly overpriced at £10.95 for full breakfast parts of which were cold and served on a child sized plate. Won't be going again...Hooper's need to up their game not a restaurant more of a cafe.

This place used to be a really good place to eat. Went yesterday and to cut a very long story short our food was given to another table! Received only half hearted "sorry". Will not be returning.

we use Hoopers store after lockdown snd find the staff and food in their cafe on top floor great, we've had coffee'n'cake and also lunch menu

Caught up with friends in this lovely store. Staff great, setting great but food dear for what you get. Wasn't that busy and most just seemed to be having a coffee - not many eating - if prices were a little less I reckon more would because the food is nice. Counter for lunchtime looked very depleted.

Food average. I would have thought for £6.95 you would be served 2 slices of toast. No childrens drink cartons available. You would have thought they would have adequate supplies, being half term.

Fine. I nostalgic re-visit as it had been a favourite eating place for a relative. They couldn't have been more helpful with the seating as it was mid-pandemic timing. The food was as good as ever. I do like having an individual quiche, rather than a slice of a large one. It just seems better value. We had a very pleasant time.

Very clean bright and airy with large glass windows overlooking the high street. Prices for food on par with competitive eateries. Pleasant staff and speedy service.

Popped in as I needed to make a call and didn't want any interference. Absolutely ideal as although busy, the restaurant is spacious with a fairly high ceiling. Really clean and well laid out, a bit lacking in atmosphere but that suited me on this occasion. Polite, well dressed staff; I had a coffee and a piece of Rocky Road. The coffee was nice and hot and the cake put me on for quite a while afterwards. Reasonably priced too. As I would expect from Hoopers, this place is quite refined and I would call in again when shopping at the store.

The staff in the cafe are lovely and go out of their way to be helpful. The food was good although a little bit expensive. Fortunately we had a voucher so it was very reasonable.

As per usual very inviting and nice atmosphere. Had the mushroom risotto. Very nice dish and well served. One minus the steak baguette still not back on the menu, a pity as it was top dollar. Wishing and hoping it will return.

It was better before the refurbishment - far more choice from the menu and nicer surroundings. Sadly, the attitude from the staff remains the same - please look to improve their working conditions

While in Wilmslow we called for lunch. The queue to order food and purchase drinks and cakes is always slow. The Restaurant area is always clean and tables are cleared and cleaned promptly. My husband chose the tuna melt panini and I chose the ham and cheese panini which were served with a small limp side salad. We also had a pot of tea, scone and slice of coffee cake. Our food was nice and we enjoyed our lunch.

Good teas and coffee . Cake was good , baked with care . Staff were lovely, friendly and engaging . However I really didn’t enjoy their “ speciality” prawn sandwich . It was very low on flavour , weak tasting Marie Rose sauce . It should have been “ the main act” but missed that goal by a mile .

Called in for a snack and a coffee whilst Christmas shopping. This restaurant never fails to meet expectations. Great for lunch, snacks, coffee, cakes.

Good generous portions. Well priced & service was good. Clean friendly & nice atmosphere. Very welcoming. Will visit again.

Well as usual clean and welcoming. Had my usual the steak baguette. Full of tender steak. Not the reformed rubbish. Great coffee. The cakes are to die for. Staff always plesent.

Visited here twice today - once for a morning brew and once again in the afternoon before we set off home. This restaurant is clean and bright, tables were cleared quickly and it was quick service. Good view of the bustling street market from the window. A good café to visit.

Very bright and a pleasure to eat in. Food Top dollar and quite fair prices for Wilmslow. Service good and staff very good

Rare visit to Wilmslow but popped in here for a light lunch. Chose the Bruschetta and was not disappointed. Freshly made and with a nice latte did the job. Service with a smile too.

I shop regularly at Hoopers but repeatedly make the mistake of revisiting their Cafe Zest because it is convenient, especially when raining outside. The staff in the restaurant are simply unable to make a decent latte or cappuccino, despite having what looks like a very sophisticated coffee machine. it is wishful washy thin with limp froth. Management please re-train them correctly. They don’t have a clue! Also the toasted tea cakes we just ate were awful. If we hadn’t been so hungry we’d have left them. £9 for a load of rubbish. They even charge extra for a little pot of jam. What a joke!!

We have eaten lunch here before, but we called in for coffee and cake on a day out. The staff are always very pleasant and both the coffee and cake were delicious.

A little slow in the queue. Staff seemed unhappy somehow. Otherwise, service was a little slow at times.

This was our 2nd visit for breakfast. ‘Zest’ is very clean and bright. We choice the small breakfast as it’s a perfect size. It consists of bacon, sausage, egg, beans, mushrooms, tomato and toast. It is all cooked to perfection and served hot. The staff are very pleasant and welcoming.

Our first visit to Wilmslow, and was impressed by Hoopers dept store. We did some shopping here, walked around town and returned here for lunch.

The secret of a great cup of coffee. Get the most fragrant coffee beans you can get your hands on, search the market for the most passionate, best barista around, bribe them to come and work for you, be obsessive about cleaning your machine, make the coffee strong enough, (we are not living in the 1950s thank god) and make sure it's hot enough.

Food overpowered by mustard bacon full of fat ask for refund and was declined by chef , I won’t be returning.

We visited twice for lunch in November and unfortunately I feel it is not to the standard you would expect from this store. The staff always seem miserable, not interested, talk amongst themselves and take ages to prepare drinks.

Went for lunch after buying in the sale which considering it was a Saturday was very quiet. Some very good bargains to be had, When we arrived in the restaurant it was rather full and people queuing to be served, rather slow process. Ordered food and drinks and found a table and then having finished our drinks, had to wait about 15 minutes for our food, Generally the food was good bit we had to send the chips back as they were hard and inedible. Would expect bigger portions and better quality for the prices they charge, Wouldn't return in a hurry,

I used to visit this restaurant on a regular basis with my late aunt over 10 years, She was not the easiest of guests. However, the service for both of us was slow, and the staff behind the counter were usually charmless and without a smile.

Meeting a friend for a coffee and catch up and thought we’d give hoopers a try. They have had a major overhaul recently and the improvements have been good. I cannot comment on the food, but the restaurant appeared popular

Very nice meze lunch, quick service, clean tables, nice staff. Will visit again on next shopping trip.

Standard entry really, spot of light lunch while shopping and handy location too, staff always seem to be happy and engaging

We always enjoy shopping at Hoopers in Wilmslow,however our lunch in the restaurant was spoiled by slow service and staff who seemed too busy talking to each other rather than serving people. This is disappointing in such a lovely store ,where service on other floors is often excellent,

Great place for a quick trip for lunch, cant fault, Staff are so friendly, its like a cheeky weekly treat

Decided to have a late lunch here yesterday after looking at the sale that we couldn't afford. The restaurant wasn't too busy. There were numerous staff behind the counter at least three doing nothing but chatting. When my friend asked what the soup was one member of staff was particularly rude very abrupt and rather caustic when she was asked if there was a vegetarian option answering with a very curt NO!!. The tables were being cleared very slowly which was surprising as there were so many staff doing nothing. Our food took ages to arrive but I have to admit it was very nice. We had to ask for our table to be cleared before we ate. The staff seemed to think it was a chore to smile and be pleasant. Overall they made me think that because I wasn't wearing a 5 carat diamond ring, carrying a designer handbag and wearing designer clothes I was not really worth their courtesy. Sorry but the food was good but the staff were unfriendly and rude.

I was shopping with my 11 month year old daughter and we were both in need of something to eat. I was initially nervous about eating out alone with her as normally it's such a struggle juggling the tray of food and a pushchair, locating a high chair etc. The lady serving was wonderful. She found me a table, brought over my tray and found me and high chair which made the whole experience a lot easier! The food was lovely and I really enjoyed my time there.

It was an attractive dining area and good selection of food and drinks. The room was too cold as air conditioner on too high. The sandwich was spoilt as the bread was damp.

Went in for lunch, order was put in at 12.42. sat down with our pot of tea waiting for the food to arrive, At 1.15 still. no food. I then asked at the counter how long the food would be, only to be told that the five bean chilli had gone off so the cook could not sever it. I was then offered soup. I asked why you have to wait so long to be served , the waitress said that it was a 25 minute wait, which I was not told on ordering my food., As i now only had 15 minutes to get back to my car I would not have had time to eat any thing that they offered . I then asked for my money back, which took a further 10 minutes, all in all not a good day.

We had tea here with friends and it is a lovely friendly place. The staff are great and the quality of food is excellent.

El restaurante/tienda de café es de tercera en lo que es una tienda de alta calidad. El diseño general es una reminiscencia de una estación de servicio de autopista 1980. El servicio que ofrece no está hasta estándar distribución de comida y alojamiento. No soy un pijo en estas cosas, pero con enorme competencia localmente, entonces este outlet necesita realmente su juego. Se me ocurre cualquier número de alternativas (cafeterías y bares) que ofrecen mucho más en términos de elección, frescura, servicio. . La lista puede seguir. Esperaba mucho más en Hoopers y es justo una verguenza para la tienda.

Llamamos aquí, nuestra primera visita, durante un viaje de compras, esperando un aperitivo común bastante caro. El menú es variado y elegimos Welsh Rarebit esperaba un queso desabrida en tostadas. Esto no es un queso común en tostadas. Llegó con dos lonchas de tocino recién preparado, muy buena ensalada verde con aderezo balsámico delicioso y una excelente taza de té de hojas. Un muy buen flamenco de verdad.

Quaint department store in the middle of Wilmslow, popped into the restaurant for a refreshment stop. Had a very tasty cream tea ☕️ nice environment, loos spotless. Worth going if you are Wilmslow

Visitamos hoy con mi hija para un almuerzo de cumpleaños. Lo que ha ocurrido en la tierra a este restaurante, que solía ser tan bueno en un bloomer. setas que anunciaban resultó ser un trozo de pan tostado empapados, cuando menciona a un miembro del personal me dijeron que es cómo hacemos ahora, nunca más, miembro del personal era muy grosero. Al salir noté mesas con mucha comida a la izquierda en los platos. No podía entender cuando fuimos en por qué estaba tan tranquilo ahora sabemos por qué.

We just wanted a quick sandwich and thought the coffee shop in Hoopers Department Store would be good, it was okay but could have been better! The sandwiches were pre prepared and covered with cling film, this would have been fine if the side salad hadn't been dressed, all the liquid soaked into the bread, possibly because all the plates were piled on top of each other! The florentine we shared after the sandwich, on the surface looked nice but it was burnt and covered with chocolate! I am sure we made a bad choice, many people in this restaurant seemed to be enjoying their meals!

It's had a make over but couldn't find a lift anywhere? Had to walk up to the top floor with a bad knee. Not good for senior citizens

Visit here fairly regularly. Really like the make over compared to the dates feel it had before, bright and airy now. Pretty extensive menu and cake selection pretty good .unfortunately the ladies behind the counter always look so miserable and like they don't want to be there..... cheer up ladies!!!

We called in for coffee mid afternoon on a cold wet day. The staff were very friendly and welcoming and it was beautifully clean.

Bought two cups of tea and bacon sandwiches on a bagel cost was nearly £15 and the sandwich was terrible bacon hard and warmed up in microwave and steal bread definitely not worth the money

generally call in here when Ived been perusing in Hoopers to discuss the clothes I cant afford!! The coffee and cake are really good and the atmosphere is also good

Popped in for a coffee.Quite busy with a lot of tables still cluttered with dirty crockery.A good selection of cakes but not covered to prevent cross contamination from customers queueing.Seating although modern looks tired.Enjoyed the coffee.

Nice coffee and light bites in pleasant surroundings apart the regular Bing Bong creating the holiday camp feel. Can only presume this is generated from the kitchen notifying staff of service. Talking service, is tray and counter mainly and a little on the slow side.

Lovely fresh salads. The Greek salad is divine, can't get enough of it. They also have a wonderful of home baked cakes, cookies and pastries. All served in fresh vibrant surroundings. If you're lucky enough to get a window seat, there are great views of Alderley road. Service could be improved, queues are extended at busy times, but I guess that gives me a little more to decide what to order. The only real negative note would be the surly staff the have on the counter, it seems you have to speak to them as they never seem to greet you when you arrive

I want to like here as I like the setting. Very airy and bright and it ends there. Oh no toilets lovely and clean too. Come after 1pm and the staff seem to be completely miserable. Usual suspects always on and their sad faces really make me feel for them then I think come on your working in a customer front facing place get over yourself! To top it all today the cheese scone I bought was absolutely tasteless has to be the worst scone I've had! Tables are not being cleared today and it looks a bit of a mess. I would take some pics but that's rather cheeky!

We visit this cafe regularly when I come over to see my family and it does not change, there is always a long wait to be served, it is the drinks that hold up service and there always seems confusion, it is not organised, this visit, I had two people in the queue AFTER me that got served with drinks before I did, WHY.We will no doubt visit Hoopers Cafe again, let's hope they improve?

Lovely food i had chicken chilli wrap bloody lovelly .....wife had garlic mushrooms she thoroughly enjoyedClean place staff friendly food greatWould recommend

Fantastic comfortable surroundings and views from the huge window. Food is great value and very tasty.

Just had afternoon tea this time - Hoopers has had a wide-ranging makeover and the restaurant now looks very good. It remains self-service but the staff were polite and efficient.

Three p.m. on a Wednesday afternoon.The menu board displayed cream tea, just the job for my wife, but best of all there were four Mobberley Ales listed too.So, the cream tea along with a beer was ordered. Served the cream tea and had to remind the assistant that I'd ordered a beer too - after a moment's hesitation I was told that there was no beer ! Remember, four different ales were listed on the menu board but there was none available !We left, not sure which one of us was most disappointed.

Lovely fresh salads. The Greek salad is divine, can't get enough of it. They also have a wonderful of home baked cakes, cookies and pastries. All served in fresh vibrant surroundings. If you're lucky enough to get a window seat, there are great views of Alderley road. Service could be improved, queues are extended at busy times, but I guess that gives me a little more to decide what to order. The only real negative note would be the surly staff the have on the counter, it seems you have to speak to them as they never seem to greet you when you arrive

It is a number of years since I last visited Wilmslow, but whenever I do, I always head for the Restaurant on the top floor of Hoopers for my morning coffee. As you might expect over such a period of absence things change. The decor and layout has been altered and whilst I still think I prefered it before, the new look has a clean, light and airy feel and there is plenty of seating, which is just as well because it is a popular place with the locals. There appeared to be plenty of staff behind the servery, all of whom seemed pleasant and attentive, but somehow there was a general lethargy; lack of speed and efficiency. Whilst the queue waiting to be served was not that long it seemed to take ages to place my order and be delivered. I only had coffees and cakes for our party, but the food being served did look appetizing. It is not the cheapest place in Wilmslow, and if the service good be sharpened up, I would still revisit.

The décor of this restaurant is really appealing which is really good for a store restaurant. I chose a Goats Cheese and Beetroot salad which was absolutely delicious and a change from my normal Rarebit, which is equally as good. Although the initial service at the counter is slow - plenty of people behind the counter but only one taking food orders - the young waitress on the shop floor was really helpful and cleaned our table when asked and went to get me salad dressings. Store restaurants can be a bit bland and boring but this is not the case in this instance. Looking forward to my next visit.

A friend and I were in Wilmslow for the day and as we knew we would be eating early evening, we only wanted a snack lunch so decided to use Hoopers' restaurant. It was about 1.30 so we hoped the majority of the lunch trade rush would have dissipated by now. The decor is lovely and the refurbishment has really freshened up the whole area. The food was good quality but my main issue would be the attitude of the staff. Not surly, please don't get me wrong, but they seemed to have little sense of speed. There were empty tables but nobody seemed to be clearing dirty plates and my friend asked for our table to be wiped (I had already moved the empty plates onto another table whilst she was ordering). You seem to have to order drinks first and there were two people doing this but the hot food order was only being taken by one person and he was also in charge of the till, hence quite a queue forming around me.If I am honest, this review would be more of a 3.5 than a 4.

I visited here today with a friend. I ordered smoked salmon and prawn salad and it was disgusting. The lettuce was bitter, the prawns were minuscule and tough and the salmon was pale. In my opinion all the cheapest ingredients available were used. As we were leaving i returned the plate I told the assistant it was disgusting and inedible. She was not apologetic and just asked would I like something else, as we were on our way home I clearly did not want anything else, so she just sauntered off. Needless to say there were very few people in the cafe, word must have got around. Considering Hoopers is supposedly a high class store, I would have expected better.I will not be returning and also would not recommend this establishment.

Visited with my friend after a morning of shopping. Had a lovely prawn sandwich with a little bowl of salad. The staff were friendly and helpful. Lovely atmosphere. Plenty of clean tables. It is a very large restaurant

Have visited twice now and must admit the cream teas are delicious. Lovely colour scheme in the restaurant of citrus oranges and limes. Friendly and cheerful staff makes for a pleasant experience. Will definitely visit again as there is nowhere else in Wilmslow that is better than this.

Dreadful. Service poor, long slow queue with no sense of urgency from the staff. Food boarder line. Cooked food took a long time to arrive & in the end our children were so hungry my husband went to Sainsburys next door to buy them sandwiches whilst I complained. They did refund my money (eventually) but no apology was made. Food is ok but certainly not as good as the price reflects.

Although we could not be described as regulars, we always enjoyed coming here for an occasional sandwich on a Saturday and were excited when we heard that the restaurant was being refurbished.We have been 4 or 5 times since and each time have been very disappointed.In the past sandwiches, of which there used to be a much wider choice, were made to order. The expectation now is that you take the ready made sandwich from the cooled display so that what you have is a very cold and therefore unappetising sandwich and which is by definition not what I would call fresh. On the last two occasions we have refused those on offer and asked to have them freshly made which has been done but under undisguised great sufferance. The serving staff have never been the most welcoming but this seems more pronounced now in the new set up - maybe they dislike it too. It is like service used to be in the seventies- take it or leave it attitude and barely a smile.Unless we hear of changes made we won't be visiting again. They have lots of competition and need to realise they no longer have their once captive clientele.

It is over a year since I visited Hoopers Department Store and the ground floor has had a wonderful makeover. Light and spacious. Unfortunately the fashion floor looks tired and neglected.But on to the restaurant which has also had a makeover and was very inviting. Comprehensive menu, attractive looking food and well priced. Very helpful staff. I had intended to have the vegetarian breakfast but arrived 15 minutes after breakfast service had finished ( due to getting carried away with shopping on the ground floor). The young man at the counter helpfully went to ask if they would do a breakfast and it was no problem. It came with 2 vegetarian sausages, 2 eggs, 2 hash browns, tomato,mushrooms and 2 rounds of toast. Couldn't finish but it was delicious and nicely cooked. And great value.My friend enjoyed her Welsh Rarebit too.Certainly too full to sample anything else but we won't leave it so log before returnong to Hoopers.

We tried the Hoopers lunch on a busy Saturday and were impressed by the quality of food available as well as the price. We were able to select our dishes and pay reasonably quickly and found the helpings appropriate to the price.

I was a bit saddened on my last visit, it used to be rather grand to have a light lunch or afternoon tea upstairs in Hoopers. The other day when we went for tea, the self service was still friendly, but the busy tables were a bit iffy and there were people all round us eating chips, which rather spoilt the flavour of our good scones and cake. Oh well, times change and it's still a happy haven on a wet shopping day (and the loos are ok too!).

We only had a couple of latte’s and the restaurant wasn't busy; the tables were dirty so I asked for my table to be cleaned so the girl came over and gave it a quick wipe but never moved anything on the table, so where the salt, pepper and other items on the table were stood still had crumbs amongst them.We watched the same girl emptying and cleaning other tables using the same method.Not impressed at all.

Met with friends for coffee. Still not too impressed with the revamp. Thought the minimalist decor might soften with time. Used to enjoy relaxing in comfortable easy chairs and settees. Coffee is O.K. but service of food is still slow.

This restaurant used to be the go to lunch meeting venue in Wilmslow.Very disappointing lunch today. My husband had an unexpected day off work and was looking forward to his favourite, Welsh Rarebit. Unfortunately it wasn't the usual lovingly made kind, artisan doorstep bread smothered in the most delicious recipe of melted cheese, whole grain mustard and a secret ingredient, that he is used to and loves, but a piece of sliced bread toast with a bit of cheese on it!!!! Like most ladies I seem to be on a permanent diet and Chef used to make really good eggs (cooked to order) that were perfect for calorie counters, off the menu at 11 30 a.m. now! Come on Hoopers where is your usual flair, it was a bit like eating off a Corporate Accountants penny pinching menu. Disappointed.

Lovely refurbishment, unfortunately not a fan of the new menu. Used to eat here once or twice a month but food is now a little trendy. Used to love eggs on doorstep toast !

Stopped off for a brew and we were not disappointed. The cakes were delicious. The decor is very bright and rue saint atmosphere relaxing. Very friendly staff. Will visit again.

Been a while since I was in here but they have done a great job of modernising it. A really nice place to eat or have coffee.

Nobody in zest cafe, it was 9.05am ....this is not a restaurant btw!!. Ordered poached eggs on toast. When arrived toast was cold ...eggs slightly undercooked. Managed to eat most of it but left the rest...poor!!! ...was not asked if food was good and not even given a goodbye or enjoy your day... Will not go here again. Best breakfast by far us the coach and four pub. You need to get your act together hoopers !!!

Revamped restaurant, but lacking in atmosphere. Poor service, and still mediocre food.Ambience more like a cafeteria.

Hoopers is an institution in Wilmslow. The whole store is in the process of a major refit and the restaurant/cafe was first on the list for a facelift. It has certainly worked, ceiling to floor Windows, more light, new furnishings and an extended menu.. Quality of breakfast excellent, scones are magnificent, certainly the best in town, and the atmosphere has improved dramatically. What still needs attention is the pace of the servers. It is slow as stated in other reviews, but very polite and the staff are pleasant. The experience of going to Hoopers is not a snatch and dash self service one, it is a more relaxed experience so be prepared for that and enjoy. One thing they do need to correct is the habit of serving you your drinks whilst your breakfast is freshly prepared. All very well but the 10 mins it takes for the breakfast to arrive means the drinks have been finished, you should be offered a free top up, USA style, if purchasing food. Think about it management, it would become a great u s p for the location. All things equal it is now a much better destination for breakfast or an afternoon or mid morning hot scone. I haven't been for lunch yet so can not comment on the lunch servers. Improve the service and offer top ups and you have a five star product. Well done Hoopers

I have been here many times and Hoopers restaurant has never been anything more than a quick 'pit stop' when out shopping. However, today worse than before as the service has gone from slow to snails pace. The offerings are just average and take forever to be made or delivered to table. The new decor is already looking shabby with stains of the green material seating and the tables are placed so that customers bang their heads on the overhead hanging lights. It is now time to find a new venture when out shopping in the area.

The newly refurbished restaurant is now open for business but seems to lack the atmosphere of the old one and the counter display is not as attractive as the old one. That said, the new window elevation is a distinct improvement.. The cooked meals at lunch time are quite good and two types of hot quiche are available.In the till area, there seems to be one particular sour-faced individual who acts like an automaton with the same amount of inbuilt humanity who could gain much from a course of retraining into customer rapport.

The newly refurbished restaurant is airy, modern and relaxed with comfortable seating.Great views from the huge picture window, which lets in lots of natural light.The food was freshly cooked, attractively presented and very good value for money.My husband particularly enjoyed his ham, eggs and chips.

Recently renovated the restaurant is bright and sunny with plenty of comfortable seating. The food is not for those in a great hurry, but when it comes it is of very good quality. The chips and the curly fries are amazing. Also good selection of scrummy cakes. A good choice for a leisurely lunch, would be superb if they speeded up a bit.

My aunt and I always go to Hoopers for lunch when in Wilmslow, but the refurbishment is a major step backwards - the new high ceiling and windows create acoustics that ruin any attempt to enjoy a quiet lunch. My order was not forwarded to the kitchen and when I questioned why I was waiting so long I was merely told 'There is a wait.' I was then asked to produce my receipt to 'prove' I had indeed ordered lunch - when I did this, the waitress interpreted it as my aunt's receipt and started to argue with me! Just awful. By the time I received my sandwich I was really disappointed and annoyed. We shan't be returning.

Consistently good food and service - that has always been my experience at this special restaurant. Since the re-fit I have been unable to contain my disappointment, after being served lukewarm quiche and below average coffee, also to be told that their excellent toasted sandwiches were no longer on the menu. Even the service was not up to the previous high standard. A great pity that this is the price to pay for upgrading the restaurant. Improvements will be needed to entice me back.

Nice enough environment but I can't beleive how long to took to get a cup of tea. I waited in line for about 15 minutes!I suggest someone from Hoopers pops into Costa across the road to see how they run a drinks service!

Love Hoopers but the coffee the lady made was awful! Save your money and go to one of the other coffee shops in Wilmslow.

As a regular at Hoopers restaurant, I can confirm it was very much in need of a refurb. It is just such a shame that having created a much nicer, brighter and more contemporary restaurant, the menu has been over hauled and many favourites have disappeared or been overpriced.With so many great places to eat in Wilmslow, the Hoopers cafe needed to continue to offer fantastic value for money lunches to bring customers in to the shop, so they then buy other goods there.In my opinion, the restaurant at John Lewis is much better now, and I am sure Hoopers will lose customers to them, as they also have free on site parking, which is a big consideration for many people.

I was expecting better things after the refit but the food was awful and I never want to go back. How they can spend all this money doing the place up but getting the food wrong is beyond me. They should have left it as it was.

Went with my wife to try breakfast in the newly refurbished restaurant. The decor, layout and service were very good but the breakfast menu underwhelming. Coffee was lovely and the poached eggs OK, BUT there was no fresh orange juice and no croissants/petit pains - basic breakfast ingredients these days. I expressed my disappointment to the senior member of staff on duty and asked her to pass on my criticisms. It was a real disappointment and a missed opportunity for management to establish a business breakfast venue in Wilmslow Better get your act together Hoopers - there are plenty other breakfaast venues in town!

I visited this great restaurant whilst on a shopping trip at the store with friends.The food we ordered was cooked well and served by very courteous staff with a nice smile.We didn't need to wait very long before we were served and the whole restaurant was spotlessly clean which was nice to see.I'm very pleased this was a good experience as always because I had urged our friends to come with us and we were not disappointedI strongly recommend a visit here you will be pleased

We went yesterday to try the newly opened restaurant. it was very disappointing. we had to wait over 30 mins for our food. After 20 mins of waiting a lady came o say they run out of the ham. The panini was hardly toasted. This lady, perhaps the manageress should have offered us free drinks for the extra wait. Many were complaining and did not receive what they ordered.

Hoopers restaurant is very good for a lunch time snack. Hot and cold food and good service. I recommend it. Good value.

After doing the rounds shopping in the store, this is a clean and well managed little coffee shop, since the upgrades it has improved further and always serving good food and beverages to the whole family. Well done ladies, keep it up

Popped in for coffee and a snack whilst out shopping the other day, never again this cafe is a disgrace! Chairs and sofas filthy dirty, tables not cleared food average, surprised it was so busy! Would not visit again or recommend!

Find a better place... It was filthy and plain. I was embarrassed that I suggested we stopped for coffee.

Hoopers is a lovely store &I was surprised the cafe wasn't as special. Quite a few tables needed clearing & wiping. The seating area furtherest away from the food queue was dark & dingy. Had a tasteless omelet. The choice of food on the menu looked like it hadn't been updated in years, Smiling helpful staff improved the experiemce though not enough to warrant a return visit. Disappointed.

Nice little coffee stop while shopping in Hoopers. Good for a quick little bite or even breakfast. Food was very fresh and delicious though.