Hong Kong Express in Isle of Wight

Food was really good. It was so good I forgot to take pics of the food.

Delivery driver didn’t even give me time to collect my order being on top floor flat, so had to be redelivered about 30 minutes later so food was Cold. He was very rude and forgot the bottle of drink I paid for as well. Do not recommend, customer service is awful. Wouldn’t go back

This is definitely the best Chinese around on the Isle of Wight, the food is always fresh and delicious, great atmosphere, and great service from the waitresses… I will definitely be back

Don’t normally do reviews but tonight is different. Just had a fantastic egg fu yung and beef chop suey in Hong Kong Express. Best Chinese I’ve tasted and that’s why I’m doing the review. Ria the waitress is hilarious. Definitely worth the experience! 👍

The condiments given to our table was sweet chillie small bottle was not enough for 4 people in our table. So when we asked for more they said we have to pay 3 pounds extra. We have ordered 4 fried rice dishes and 2 side orders. Our bill was over 78 pounds. Not a pleasant experience. Without chilli sauce the dish was not good.

Solo traveller. Ended up eating here twice. Set menu for one was outstanding (enough for three... I'm a fairly big chap and had walked 18 miles and still couldn't finish it). Fresh and tasty.

Ordered online for delivery when food turned up was not as advertised rang them lady on phone was rude will be taking matter up with trade and standards have always ordered from you never again my advice avoid at all costs

Ordered on line for home delivery food that turned up was not as advertised will be taking matter up with trade and standards staff very rude used them for years never again my advice avoid at all costs

The best Chinese food on the island located on Newport busy high street. They offer delivery as well as restaurant dinning. There is a good website to order via as well as taking phone orders. Everything i have tryed from here has been delicious they will cater to any alergies or requirements if asked, we have one of our group who is vegan and gluten intolerant they catered for her easily after a quick discussion with the chef. Very clean and well kept inside is ground floor so disabled access easy and it is possible to park outside on blue badge. There is ample street parking adjacent to restaurant. This is one of the islands hidden gems definitely worth a visit.

Beautiful relaxing atmosphere staff was very pleasant and not pushy at all didn't rush you.we went there for a early evening meal.

I love this place.. the food, atmosphere and service is great. Well done

So I order online for delivery at 9.59pm I rang up to say I didn’t want something on one of the items of food the man was VERY RUDE and told me the restaurant has already closed I then went on to say it’s let me place an order online he then said THE RESTAURANT IS CLOSED THE KITCHEN ISN'T OPEN AND I HAVEN'T HAD A ORDER COME IN I they went on to tell him if the restaurant is closed the order should have gone through he said THE ONLINE ORDERS CLOSE 15 MINUTES BEFORE WE DO then went on to ask how big the order was and I said £30 he said you should have gone to ryde one I said I live in Newport then he went on to say I HAVEN'T GOT ANYTHING and hung up the phone very very rude before he hung up I tried to ask him to cancel it so I could have my money back but nothing so I’m not happy will be going down when they open to have a word

So I order online for delivery at 9.59pm I rang up to say I didn’t want something on one of the items of food the man was VERY RUDE and told me the restaurant has already closed I then went on to say it’s let me place an order online he then said THE RESTAURANT IS CLOSED THE KITCHEN ISN'T OPEN AND I HAVEN'T HAD A ORDER COME IN I they went on to tell him if the restaurant is closed the order should have gone through he said THE ONLINE ORDERS CLOSE 15 MINUTES BEFORE WE DO then went on to ask how big the order was and I said £30 he said you should have gone to ryde one I said I live in Newport then he went on to say I HAVEN'T GOT ANYTHING and hung up the phone very very rude before he hung up I tried to ask him to cancel it so I could have my money back but nothing so I’m not happy will be going down when they open to have a word

Receptionist or the woman who was dealing with customer is not customer friendly, very rude, unpleasant behaviour to us when we went as family with a small kid and even there was 90 minutes to close the restaurant, she was making us rush to go to close the restaurant after we ordered and when everything just arrived on the table. Not at all customer friendly restaurant. Food description in menu is not adequate and I ended up with head ache and vomiting on a nice holiday trip.

Had a really good meal here which was reasonably priced. Staff are friendly and attentive. Pretty quiet when we went in, but nice inside. Recommended.

Had a meal on Saturday 18th May and could not fault the food or service - Newport branch

Great food and great service been coming here for few hrs and I wouldn't go anywhere else, deliver is all ways on time, thank you

Manager (a blonde young woman) incredibly rude and not nice at all! The owner (I guess a rude man). Food utterly disgusting, fried rice egg was like rubber and BURNT!!!!!!the sweet and sour sauce DISGUSTING!! don't go to this place, is HORRIBLE !!!!!!

i was fondled by an employee called james

The waitress was very helpful. However, we were the only people in the restaurant and they got both meals incorrect. They only have one dish that is gluten free. (Thai Red curry.) However, what they served was nothing like that. The waitress confirmed that the dish was correctly ordered, and was their red curry. I ate some and felt ill and so paid and left. Half hour later I regurgitated the lot. I am guessing they just gave me something someone else left who presumably had the same experience...

We ordered from here for a change but honestly it was the most bland Chinese I’ve ever eaten. It was a complete waste of money and it all went in the bin after we’d had one serving. The prawn dish smelt bad and I actually spit it out. It’s such a shame when it’s expensive and so disappointing. My husband phoned and gave feedback but there was no apology. We won’t order from them again and will stick to the best Chinese on the island which is Dragon City, which is amazing! I gave an extra star for service because the delivery driver was lovely and it arrived quickly.

All ordered food was good except soup. Nice environment.

Excellent food very friendly service absolutely recommend

well done! congratulations on serving the worst Chinese I've ever had the pleasure of consuming. Food is cold, the chowmein you need to chew for 10 minutes before you can even think about swallowing it. The order arrived incomplete and cold. Honestly people save your money or get fish n chips instead. Avoid this restaurant at all costs! Absolutely diabolical!

Food was nice however, had a £3 steamed rice delivered instead of a £8 beef dish which I ordered. Still had enough food to split for family. Didn't bother phoning to complain as usually they want to come and collect whole order rather than refund. (Previous complaint)

Been going here for over 10 years and it's in great shape right now. Really tasty food that is always served quickly. They had a really good live jazz/classical piano player in tonight (Sunday), which added to the whole experience. Sweet staff who really seem to care. Thoroughly recommend this place.

Ordered 2 egg fried rice. Food was given in plastic containers worth any carrier bag. When asked for bag changed 10p extra time

Would not recommend. I am vegan and explained this when ordering, but they put chicken in the vegetable noodles and egg in the vegetable rice. Luckily I noticed and didn’t eat any but could have been really serious if I had an allergy. Really disappointing.

We ordered the set meal for 2, portions were great, every single dish was delicious, great atmosphere, great customer service. Couldn’t be any better 👏

rude. there was something in my food that shouldn’t off been there. And I called up and complained. The person on the phone told me to rerun the food which I couldn’t do as I don’t drive. I got my friend to collect the food for me. he didn’t care at all. they forget my chips! He accused me of being rastic. Shocking. All I wanted was a refund on my chowmain as there something in it that shouldn’t be in it. Save your money it’s not worth the hassle. Joke

Absolutely the worst Chinese and most expensive takeaway I’ve had , food was dry and tasteless , no sauce in any dish including curry ! Will never get from there again

Had a fab dinner here really tasty really nice quality and nice cold tiger beer. If your in the area they do sit on or takeaway you can’t go wrong and I’m very fussy with my Chinese restaurants :)

Service was quick but the food not so good, the chicken was under cooked and the prawns had no flavor

Absolute over priced slop. Will never use again

Loved it there, only place on island I go to, great service and great food,

Ordered delivery food arrived far to quickly ordered chicken curry,chicken chow mien ,egg fried rice chips and curry sauce . Absolutely disgusting food was cold and some of the chicken was under cooked and very chewy. Phoned to tell them the food was not up to scratch and apparently they have cctv that records them temperature checking 🙄 . Did not want to except that the food not up to standard never will i eat from there again.

the food is way too overpriced for what you get. it's an average chinese takeaway overall.

Very greasy and over priced. Not good, won’t be ordering again.

Absolute rubbish delivery from HK tonight ! Usual promised delivery within the hour ! Arrived much later and food lukewarm ! Shouldn’t have to rewarm ! Waste of time to fone and contact to complain to Mr Hang Jnr as he doesn’t give a toss !! His Dad does delivery’s in the VW Ups !!

Picked up a takeaway recently Very bland food Batter on The King Prawn balls was crispy outside but horribly doughy inside Basically uneatable Problem with a takeaway by the time you get it home you are not going to drive back and return it !! Will not be returning for sure

Food used to be good value but has become expensive. Delivery charges now add to cost. Food is average but better than some, so it's our favourite for vegetarian options. Best meat dish is Dragon Fire.

The food was cold, I suppose, it might be OK if they would use the plate warmers. The "Crispy Aromatic Duck" was crispy, but no spice at all, and served cold, like the rest of our order. The worst of all was to be cheated of £16.20, as the waitress (a tall woman with the short dark hair) took three £20 notes, walked away, but did not give any change for £43.80 spent. My husband was shocked, he always tips the servers, but not this time, as she has helped herself already. The amount paid in cash (£60) was NOT put on the receipt?! It happened in Newport, on the 17th December 2022, after 15.00 hrs, receipt N°14. It had spoiled our day. We have just returned from France and were looking forward to a good Chinese lunch. Now my husband says he would not set foot in that place ever again. I wonder if they would offer a refund? Might try to ask at the Newport branch. BEWARE OF PAYING CASH THERE, especially by the £20 notes!

Warning ⚠️⚠️ DONT ORDER!! Didn’t feel safe eating this food it all went in the bin. Had one taste of everything and it was all discusting such a waste of money So over priced

Avoid this place at all costs, seaweed looked at least a week old, mushroom satay was drenched in so much oil you could have serviced a truck with it. The prawn starter was a non starter extremely disappointing and to top it off they charged me 10p for the bag they put the awful meal in. Grab a packet of crisps instead. Minus stars here.

Not even worth 1 star Horrendous service Ignored from being seated Ended up walking out Lovely Chinese just down the road.. tasty and fab service

Nothing express about the whole process,had to write out own order don't waste your time

Awful establishment, woman behind the counter was miserable and rude to customers. Her and another member of staff refused to serve myself and my group TAP WATER. Place should be shut down.

What an absolute rip off. Paid £10 for a dish that no longer is provided with rice (takeaway) and they didn’t even tell me I need to order rice. Totally dissatisfaction do not go there

Doesn’t look much on entry but the service and food were spot on. Located in the town centre it’s well worth a visit

We have always used Hong Kong and press for our chi ease takeaways but never again. My order was missing 3 rice when delivered and when I called to let them know I was greeted with the most unhelpful rude staff. They hung up on me 3 times. Blamed me for not ordering it which I did it was on my receipt. They did not apologise at all and after being hung up on threes times I eventually got the manager to call me. He was just as unhelpful. Avoid at all costs the food was average but the staff behaviour appalling.

Really enjoyed our meal which was delivered quickly and with a smile

Tasty food and friendly service

Polite and friendly staff. We just popped on for a quick bite to eat during the festival period. Lovely food and staff. Will definitely visit again if we come back to the island

Nice place to eat the service was quick and the staff very pleasant

Family of 7 received the absolute worst service you can imagine. Taken order, cue the waiting…another family walks in, taken their order…other family’s drinks start arriving. Where are our drinks? Asks the waiter, still no drinks. Ok, where are the prawn crackers we ordered as starters? Waiter is on it…still no crackers. 2 children starving and getting agitated. Whole family agitated! Over an hour in, the drinks arrive. Then the starters start to arrive…separately…and slowly. 1 starter missing, oops was noted down incorrectly. Next thing you know, the restaurants waiter walks out!!?? Clearly he is under a lot of stress and the restaurant need to address and employ more help as they cannot deal with the simplest orders and the efficient delivery of the orders. Would not return. Service terrible, atmosphere horrible, ran like a sweat shop. Food is not great, almost puked eating the beef. Will not ever return.

I ordered a delivery and my chicken balls tasted like soap and were un edible. I could also hear over the phone what seems to be the boss being extreamly arrogant to his staff.

Nomnomnom. If fallen out of love with Chinese food again

Tasty and excellent service. I recommend it.

Decided to try this This Chinese takeaway As our usual place with sut found to be very expensive for the quality and amount of food you get . You will get more chips at McDonald's in a child's happy meal . It States comes with rice witvh never got as they forgot it . Told 30 to 45 minutes delivery time an hour and a 1/2 later received and was cold Very poor quality would not recommend would expect a lot more for how much they charge Definitely avoid this will be better off going to McDonald's or KFC Very poor won't be going back again

Was accused of liying by the waiter after I had found a blue rubber band in my noodles then to be told by the manager that the blue rubber bands are normally from keeping their stock together. Had an apology from the manager but don't appreciate being called a liar. Ryde hongkong.

Excellent value. Great tasting Chinese food and amazing customer service.

If you order Ryde on line they will tell you its collectable in Newport. Staff are aggressive and confrontational. I only wanted dinner and got caught in a tourest con.. I was not the only customer complaining about the same issue. Staff are nasty and it's just con to take your money. Iv informed my bank

Food great, customer service not great! Loathe to help with my food allergies etc

Because of medical reasons I asked if I could change items on the set menu even if I paid more, they said the chefs were too busy with takeaways to do that and they wished that they did not have restaurant customers, just takeaway. The food however was good but wont be going back as a group due to their attitude to the customers

Being local and having eaten inside previously ( over 2 years ago due to the pandemic) my husband and I decided to go for a sit in meal as a treat. On entering there were no other diners. We got our table and were handed the menu and a biro pen and were told to write our choices. The front of house was being run by two very young teenagers, who were answering the phone, handing out takeaways and looked harassed and like two rabbits caught in the headlights, even though the restaurant was not busy. On scanning the menu I was first of all taken aback at the prices. The mixed hors deuves was now over £7 for one person only. However we decided to order as we had not been out for a Chinese meal for such a long time and it was a treat. I ordered this and one of the Specials as well as a mixed meat curry, one chicken fried rice and a portion of chips. When our starter arrived I could not believe how small it was. It had one prawn toast, one small spring roll, 2 small pieces of chicken satay, 2 mini spare ribs and the seaweed looked more like a garnish than part of the meal. Although it all tasted ok, it was a pitiful amount for the price. The ribs hardly had any meat on them. Previously there would have been two of everything. I know the hospitality industry has suffered due to the pandemic, however this business has still continued to offer a takeaway service through out, and looking at the sit in prices and the amount on our plate made us both feel we were being ripped off. When our main course arrived it was wrong, and they forgot the curry. When I asked the female waiter what was going on she left us while she stood at the till studying the choices on the menu i had written down only 15 minutes previously. I asked them both what was happening to the curry and she told me she would get it sorted in a few minutes, as well as redoing my main course. In the meantime I was expected to have the chips and fried rice left on my table to go cold. I was rather annoyed at this, as I could not see how the order could be wrong as I had written it down for her? The evening in our opinion was ruined so I told the waiter we would pay for our drinks and leave. Not somewhere I will visit again.

Love the food. Staff very pleasant.

The vegan set menus are delicious - you don't have to be vegan to appreciate the mixture of flavours and the bbq skewers are the nearest thing to spare ribs I've had since turning vegetarian over 30 years ago!

Avoid Tuesday nights, quiz night, unless you are happy to listen to the quizmaster use very explicit language - as well as his regular teams... Me and my companion are fine with adult humour, but in its place....and we don't think it's appropriate in a restaurant.... unless it is made known that this is a raucous, bawdy event.... The total lack of consideration for me and I companion was astonished.....I'm sure it would have been the same had I been with my 80 year old mother.....there seemed to be an assumption that this was their night out, and we had to respect that.... I won't return, and it's possibly a shame for them as I was considering asking them to cater for 15-20 guests of mine next month.... At a time of day to suit them, so as not to inconvenience any regulars they might have Their loss......"Chris" (?) maybe show some consideration for other paying customers, who are not in your team's.....

I've really enjoyed eating here - great food, charming waiter, but the manager "James" spoilt everything last night, with his peculiar, unhelpful attitude. Portions are generous here - I've been there twice in the last month, and both times I asked for left-overs to be packaged up for me and my guest to take home. Last night I asked the same - and the waiter gave us a single, small container....we were told we had to do it ourselves.....we needed another two containers, plus cutlery, to fill them up..... despite asking if it could be done for us, whilst we finished our drinks, we were told that "James" had told our waiter (again, a totally charming young man) that "that's not the way we do it here". I felt so sorry for our waiter, he recognised me, knew I'd had food packaged up to take home.... What gets me is the attitude of "James".....total refusal for a simple request. My guest was dumbfounded.... he'd never experienced that, and eats out regularly at fine restaurants in the course of his profession. On Saturday night, around 9pm, there were five people eating there.... A restaurant a hundred yards away was practically full.....and almost always is. "James" needs to rethink his customer service. It was an embarrassing experience....it might seem a small issue, but it's the obstructive attitude of "James"......and the comment "it's not the way we do it here". Well James, it has been. And you need to learn that you need customers. Customers have the choice to go elsewhere. And I'm going to exercise that choice.

Excellent food and service at a reasonable price

Went in for the £8 festival breakfast. Toast and bacon were burnt. Beans were cold. Sausage was low quality. Another table asked for brown sauce to be told there was none as they don't normally serve breakfast. For nearly £10 with a drink feel very disappointed.

Lovely food and fast home delivery.

I’m surprised at some of the reviews here - every time we visit Hong Kong Express in Newport we enjoy it! This was my first time visiting since becoming vegan - I had the yellow bean tofu and my partner had the Szechuan duck. It was the best tofu I have ever had - we will definitely be back!

Egg fried rice is what you expect but.... Very small portion.... Chow main is cooked with number 2 noodles (ie thin noodles) but was still cooked ok, not soggy. Curry sauce was ok but was missing something and could have been slightly hotter. A lot Better than most. The Hong Kong special was meant to be chillie garlic. You can just taste the garlic slightly but no chilli heat to it.. bit very nice though. . Nice and crispy veg in all the above not under cooked. Meat I would score 9 out of 10. That's a good score for me!. Probably one of the nicest meat from a Chinese takeaway I've had around the UK. So well done there's Hong Kong house! The beef is very good. I would definitely order again. The only reason I gave 4 stars is it could have been better curry sauce and a little less SMG in the fried rice and bigger portion. See you again soon

Food was delish ! Waiter lovely ! On a Tuesday they Even had a quiz !!

Very good covid arrangements. Spacious dining area with plenty of space between tables. Staff masked. Plenty of sanitiser. This was first meal out a few weeks ago, since first lockdown. Been back twice since as comfortable in the surroundings. Food is good and quickly served. Friendly welcome. Happy to recommend. M.A.R.

I ordered one mixed meat and king prawns oyster sauce with vegetables and one chicken chow mein. the delivery was fast, but absolutely no taste in the dishes especially for the chicken chow mein :(

Just had a delivery from this place.. absolutely disgusting.. so much oil in the food.. the curry didnt taste like a curry.. all has gone in the bin...all turned up in microwavable containers so not sure if it had defently been cooked to order

Food absolutely the best Chinese ever tasted.. really lovely. Every thing cooked to perfection, couldn't be better. Highly recommend. Thank you to the owner and staff for a warn welcome.

Amazing food and lovely staff! Had a lovely evening here.

Good quality food and reasonable price.

Hot tasty well cooked food well presented. Friendly efficient staff. 100% recommended.

This place used to be great but its gone down hill of late everything tastes bought in and chemically very dissatisfied

Food is good but can be a little bland - that said it tastes like they use less MSG than other places which is good if, like me, you can struggle to sleep after MSG. Takeaway food was always prepared quickly and the staff were friendly. Eating in and, particularly drinking there, can work out expensive though.

I had a takeaway from them about 2 years ago and I haven’t ordered from them since. It seems by the comments, it may not of improved much!

absolutely appalling service and really nasty staff

One of the worse Chinese’s I’ve had, 0 flavor in any of it especially chow mein. Very disappointing

Ordered a takeaway online which was easy to do and delivered in good time. Unfortunately the food was terrible. Started with a pancake roll which was the best thing we had and very tasty. Singapore chow main was tasteless as was the egg fried rice. Crispy fried beef was chewy, salt and pepper chips were tasty but sent in a plastic tub so we're soggy and a tiny portion for twice the price of other restaurants. The chicken balls were by far the worst part of the meal. Greasy yet dry, and so over cooked the chicken inside was crusty. The meal was expensive and not big portions. Also disappointed not to receive any prawn crackers after spending £30!

Disappointing customer service. Spent £35.00 on a takeaway to receive a wrong item. Guy on phone insisted it was right, and not interested in putting it right. That's the downside of ordering over the phone instead of using an App or via the web and someone doesn't listen or understand a request. We also used to dine in on a regular basis. We'll never do so again or order takeaway from them. With at least 5 competitors in town, they should know better and sort themselves out. That's a customer lost for them forever more

It was bland. I had the prawn chop suey. There was no flavour, I guess the cook didn't use any spice and the noodles that usually have a smokey hint, didn't. It was very disappointing. I also had the chilly beef which I could taste so it wasn't my taste buds.

Disappointing customer service. Spent £35.00 on a takeaway to receive a wrong item. Guy on phone insisted it was right, and not interested in putting it right. That's the downside of ordering over the phone instead of using an App or via the web and someone doesn't listen or understand a request. We also used to dine in on a regular basis. We'll never do so again or order takeaway from them. With at least 4 competitors in town, they should know better and sort themselves out. That's a customer lost for them forever more

Appaling customer service. Imagine ordering from the place for years and having just placed another large order meant for New Year's evening. Their website didn't let us specify the time of delivery, so we called immediately to let them know that we would like to order for 8 PM rather than 2 PM. Honk Kong Express have REFUSED to change the delivery time, apparently they have already began cooking it - all within minutes of placing an order. Clearly that cannot be true and just very unfair on a loyal customer who is not to blame for their website issues. Never before have come across anything like this when it comes to takeaways and will unfortunately never order from here again.

Waited a hour for my food when it come it was cold and some how overcooked at the same time last time eating here

We just walked in hoping to get a table as many places were booked full on the Saturday night. We were not disappointed with the food at all and the young wait staff were very friendly and helpful/.

Great food, freshly cooked. Better food than many take-aways of this type.

Food was good just disgusted I was expected to pay an extra £1.90 for some more sweet and sour sauce wouldn’t eat here ever again out of principle

Unfortunately this time round was a very rude experience. Ordered food over the phone took about 5 minutes all together. Was called annoying by a member of staff because I missed a couple details... because it wasn’t straight forward and took a couple minutes then usual... but again I think you Should take your time and take as long as you need with a customer not called them and the situation annoying, I may have taken this the wrong way but I was very shocked about this, considering I work in hospitality but each to their own.. he was very well spoken but again, shame towards the end. Delivery was very fast..? Witch is good, good food as always very good apart from being talked down to on the phone 👍🏼

Arrive early for our reservations on a very busy night with a large number of guests. We was accommodate very quickly despite being busy. Very nice staff and very fast service. Food was great and super tasty and we was served very fast even it was busy. Portions was very large for each dish everyone orders and super tasty. Looking forward to coming back.

Inattentive staff, rude manager, and food was overpriced for portions received. Least authentic and some of the worst “Chinese” food we’ve ever had. Our party of two ordered a “vegetable curry.” Instead, we received a plate of flavorless, stale, steamed vegetables topping poorly-cooked plain white rice, with a sauce that can only be described as a heaping mess of vegetable oil and supermarket yellow curry powder. The rest of the meal was equally unappetizing and ill-prepared. Cannot, in good conscience, recommend for anyone to dine at this location.

Chicken chop suey, very taxty Good service