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4.5

Based on 20 opinions finded in 1 websites

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Nº 436 in 1309 in Cheshire East

Nº 12 of 26 American in Cheshire East

Score
OpinionsNoteTripAdvisor204.5

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Really very disappointed. Firstly front of house, the floating bar was sticky with remnants of beer that just needed wiping up or bar mats to be used. We were sat in the rear, the toilets are located off this area, a terrible sewerage smell entered the restaurant every time someone opened the door and when I used them, whilst clean there is obviously a problem with the drains. Decor : crikey it’s a country mile from the old Reubens, tacky cheap and failed electric lighting in the back. Food : disappointing, I totally get that restaurants need to reinvent themselves to keep the public engagement but I truly believe the Reubens philosophy has somehow lost its way. If burgers are your thing, then fab but if you are expecting a restaurant of a particular quality then this won’t be your thing. Reubens has been in this town for the last 40 years when I was a teenager all the way to now even hosted our children’s christening there. Through Covid we loved the home delivery of delicious burritos and nobody could beat their flatbreads with salad , chicken and steak kebabs but sadly having moved to the Burger and bbq menu I’ve visited twice but after this last visit I won’t be returning. Very sad

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Tonight we visited the smokehouse and cellar in knutsford and as soon as we walked through the entrance we were greeted by warm welcoming faces that created such a comfortable atmosphere within the establishment. The VIP service from the staff was immaculate from start to finish and the food was cooked to perfection and presented with both care and passion. Thanks all, especially head chef Nick, it was really nice to chat with him