Hintlesham Hall in Ipswich

Stayed just the one night, evening meal with our Morgan car club. Hotel is lovely, all areas tastefully decorated. Had a nice festive feel about it. Room beautifully furnished, everything you need and tasteful. Lovely dinner and breakfast served by friendly/professional staff. Could not find fault with anything, will be back.

I've had to make this down because having completed a conference here, I cannot tell you how much pain the woefully inadequate, tiny chairs left me in. I drove home in so much pain and they really took the shine off the conference for me and the other delegates. Apparently the conference staff are very aware but nothing is ever done. One and a half long days on these means I'll never attend anything here again. I was still taking pain relief three days later. Shame as service is impeccable.

So disappointing. We have been here for lunch several times and have always had great food and service at appropriate prices. Today was very different. The prices have been increased recently as below. 2 courses with glass of wine, bread and coffee £27.50 increased to £38.50 (without wine bread and coffee) 3 courses with wine etc £33.50 increased to £49.50 (without wine etc) The food was mediocre. Roasted cauliflower steak was so hot with chilli it was inedible and was sent back by 2 of our party. Replaced by very average fish and chips. Service was slick and not warm or friendly. I have tried to contact the Hotel directly but there is only a ‘bot’ and no email address for general comment. Needless to say we will not be returning.

Booked afternoon tea for a friends 80th birthday service was excellent the staff couldn't do enough for you, they made you feel welcome, tea was a traditional high tea, we had such a lovely afternoon, we are going back for dinner.

Went for spa and afternoon tea but aside from having our treatment there were no spa facilities like pool, sauna, loungers etc. Rather disappointed

Went for a quiet day away in country location. Had a great time here .

Very nice place wedding reception

Went for 3 course lunch with a voucher gifted to us. The food was absolutely delicious, nice presentation, amazing tastes. Homemade breads and butters too. Service was polite and professional. Sadly we were the only diners on a Saturday lunch so the ambience was lacking but that's no fault of the hotel. A very enjoyable meal thank you.

What a lovely place. Thoroughly enjoyed afternoon tea here. Would definitely recommend.

Spent 4 nights end of July, bed, breakfast and dinner. Must be one of the best hotels we have stayed at for many a year. The staff were there when wanted and so helpful from reception to the dinning room, infact they were just like a family. Evening menu was more than fine dinning, excellent menu to choose from and top-quality food. Overall everything was perfect.

A truly historical place. Thr decor, artwork, soft and inviting colours; I really felt like I time travelled. The place also has splendid gardens, with a colourful array of flowers and well shaped greenery. Walking through this picturesque landscape transports you to a different time.

What a magnificent gem this is .. We planned this weekend away following an extremely difficult few months as I am recovering from a catastrophic spinal injury. We had the pleasure of staying in the Rosette room. It was beyond stunning with huge windows looking out over the gardens, and everything was perfect. The staff were welcoming and helpful , the room was massive,clean and beyond beautiful , the whole feel of the place was so peaceful . We opted to have breakfast in our room, and I had the best egg benedict ever. Everything was perfect, and I literally can't wait to return !! I'm now desperate to stay in the suite at the end of the long gallery ..I had a sneaky look at it as it was empty and I felt like a princess in a Palace..Loveliest place we have stayed in a long time. Thank you to the staff.

Booked this Hotel for a fortnight due to work and was very happy with my choice. Lovely building, stunning scenery, super friendly staff, cracking breakfast and a good night's sleep had. Thank you to all at Hintlesham Hall :-)

Great improvement from our last visit. First drinks at the bar was a good start and the meal that follow was excellent, skilfully served by Noah. The wood paneled dinning room inviting and comfortable with a the added class. The octopus carpaccio hit the mark and the roast pigeon breast as pink as it should be. Desserts were creative and delicious the cheeses that follow were a good English selection to top an excellent meal. Definitely will go back soon.

60th Wedding Anniversary-----Everything was 100% and cannot fault the food, staff or bedrooms. Thoroughly recommend.

Sunday lunch....top quality lunch, great service

A well-established hotel with experienced staff to serve you.

Loved our room the 'Regatta' décor was beautiful, room clean and well presented, waiters at dinner were polite, smart and attentive. The meal was very well presented and tasty. The waitress at breakfast was so nice, attentive and very smart. All in all an amazing visit I would recommend this hotel to my family and friends, thank you.

Love your hotel. We have been coming here for some years. Maybe 6 or 7. It's such a lovely place to stay. Everything you do is great. For example in the room; fluffy towels, comfortable bed, lovely homemade biscuits, a range of delicious teas. Home from home.

Rooms are okay but lacking somewhat in facilities. Water supply very poor, Internet very poor and reflects an old building so if this is your preference its perfect. One amazing aspect of this hotel is the food and staff both are top quality.

Not our first visit to this charming Hotel in a lovely setting. Whilst previous visits have been very enjoyable, on this occasion, I was violently ill within hours of eating dinner. As we had both eaten the same meals for the past 48 hours, the only thing I had eaten differently was the Plaice for dinner. Although I understand that these things can happen, I was appalled by the attitude of the management. We left the Hotel early on the Sunday morning, before 8am, as soon as I felt able to travel. My partner had gone to reception to pay the bill and explain the reason for our quick departure. I emailed the Manager the following day as I felt it important that the Hotel were made aware of how ill I was and the reply firmly suggested that I should have insisted on speaking to Management at the time. As I was so ill, I could barely stand, this would have been out of the question. However, my partner had informed reception as to the reason for our early departure. We assumed, wrongly, as it turns out that she would have informed Management. The tone of the response left me feeling rather as if it was my fault if someone else got ill as I hadn't told a Manager until the next day. My response to that is that any item suspected of causing a problem should have been removed from the menu immediately anyway, and it shouldn't have been that difficult for the reception staff to speak to the dining room who could have confirmed what I had eaten! Often, in life, it is not the problem that we remember, but the way it was dealt with. In this case, my 65th birthday celebration was ruined through no fault of my own and 4 days later I am still feeling very fragile and very let down by the Hotel Manager. We shall not be returning here, which is a shame, as previous visits have always been enjoyable.

We were celebrating a special birthday. The room was a large principal double room and was exceptional. The evening meal was excellent and the breakfast was just right. The staff were lovely. Only point to mention was my husband had asked if we could extend check-out by a couple of hours and we could for £50 which we thought was too pricey so didn’t.

Treated to afternoon tea and an overnight stay in a luxury room for a special birthday. Simply can't fault the place. Lovely but very accessible setting; attentive but not intrusive staff and an exceptional afternoon tea (and I've had a few). All followed up by a delicious breakfast.

Moderate food (for the price) in a crumbling building. Not really much to recommend. Sorry 😔

On this occasion I stayed as a single person but couldn't have been made to feel more welcome. I had an excellent room (Manon), very comfortable, ground floor but there are three steps up from the Living Room to Bathroom which some people may find a little tricky. However, Reception do seem to take this into account when allocating rooms.

A lovely lunch with my family for a Christmas treat. A great atmosphere and staff were very attentive. Exceptional value for money. Will definitely return.

Attended a festive lunch pre Xmas with a group of 20 friends . Very imposing Manor House Hotel with beautiful rooms for functions. Friendly and excellent service from all staff. Good choice of food and drinks were excellent.

Nice room but heating was turned off. Reception turned it on at second attempt, but was cold again in the morning. Good food and good service, will return.

Business, as at the event but with husband. We both had a fabulous time.

Went for xmas craft fair had soup and bread roll in salon lovely garden and tea room

Went there to visit the Christmas Fair. Lots

Excellent country house hotel. The room was very large and well furnished. Large bathroom. The bar and restaurant were great. Strong well priced wine list. Excellent breakfast

Clean and comfortable. Most staff were good. Food was fine and the grounds are wonderful.

We had a great stay. Excellent food and service. Room was beautiful.

Our 2nd stay at this amazing place! Friendly service, superb food and great room. Thanks again!

Had a terrible experience with my booking for afternoon tea. First of all they messed ip the booking and told us that we could only have the lunch menu. After checking the menu there was nothing that my teenage daughter would eat. We was told she could have something from the kids menu but would have to pay adult price for the same meal... what a great apology that was for there mistake to charge more for less. I guess we were not the right clientele for them. Ruined my mother in laws 70th birthday lunch thankyou

This hotel is amazing ! Beautiful location and the staff are so attentive and efficient .The food is out of this world .Would highly recommend a stay here

We stayed as part of a function. Our room was the heart of Oak and a room we stayed in before and previously had raised some issues about flies and bugs,unfortunately the same issues remain there are a lot of dead flies and lady birds in the room.It's also very dark and there isn't a suitable place to sit and get ready for the evening with good light. The water pressure is low in the room and the shower stopped working completley during my shower.The evening food was delicious absolutely no complaints. Breakfast though was extremely disappointing especially if you paid £24.50 each, we were all sat together although all arriving at different times,not offered tea and coffee or additional toast apart from the earliest couples. Full English was dry and tasteless,everyone's poached eggs were solid. If we stayed again for an event then we'd specifically ask for a different room.

Beautiful place. Friendly staff superb food. The hotel was warm despite the cost of fuel. The historical nature of the building is fabulous.

My husband and I had the most wonderful day and night at the Hintelsham Hall Hotel. Everything about it was just so lovely, the building, the room, gardens, restaurant, lounge and all of the staff were absolutely faultless from start to finish. Jade and Vicky in the restaurant were 1st class and the lady on reception (I regret not catching her name) was so friendly. We really didn't want to leave and will definitely return in the near future hopefully for a longer stay as 1 night simply wasn't long enough. Thank you to everyone at the hotel who made our stay a very pleasant one. 😊

Bedbug problem. We had two problems, 1. Finding a live bedbug in our bed, 2. The poor way the management dealt with this. A lady from reception did come to the room, kill and remove the bedbug, but in out two days we could not speak to management about this and they made no effort to contact us. It was only one bug we were told, but there is never only one bug. The hotel does look nice. Vicky one of the waitresses was excellent throughout our stay, and all the servers were good.

Yesterday we had our fabulous wedding at Hintlesham Hall. We had a lovely day with friends and family and enjoyed exclusive use of the venue. The day was made so special with Tracy as our wedding planner and an army of super staff that couldn t do enough for us. The venue, staff, rooms and over all co-ordination of the whole day was second to none. Thank you so much. Jon & Suvanne

Lovely stay friendly staff and amazing food.

We have visited Hintlesham Hall several times over the course of many years and have never been disappointed, so when a friend suggested that we celebrate a mutual birthday there we were quick to agree. As a table of four, we had the set lunch which included excellent choices together with a glass of wine and coffee. The food was delicious, the service prompt and very friendly. We enjoyed a drink in the bar before lunch and had comfortable seating for coffee afterwards. Our waitress was charming and both birthday celebrants were made to feel very special. A 5 star day at a very reasonable price - thank you Hintlesham Hall!

Used a voucher for an afternoon tea. The young lady who served us was very pleasant and friendly. The afternoon tea was delicious with a variety of sandwiches, cakes and of course, scones with jam and clotted cream. The young lady even allowed me to put my feet on a chair, after a recent operation I had....thank you, my husband and I had a lively time.

Staff were friendly enough but the afternoon tea was rather disappointing and expensive at £35 each. The sandwiches were dry, bread felt stale (obviously made before we arrived and our waitress confirmed this) It was difficult to know what the sandwiches were as there was hardly any filling to taste! However there was a nice selection of cakes and the scones were lovely. Shame really because the actual hall is lovely with beautiful grounds.

Amazing venue 😍 get booked if just for a weekend away or for a formal occasion its perfect 🥰

Great weekend comedy night friday then racing newmarket saturday (about 50 min drive). Room was spotless. Bar service on Friday a bit slow seemed not to have not many staff available. Preferred the buffet breakfast saturday to the served one sunday but still good quality. Great grounds to walk around in and plenty of seating areas. Amazing value we thought for the standard of accommodation and quality of food.

Lovely, elegant, sophisticated, terrific food + wine, reasonably priced. Can't wait to go again!

It was a lovely sunny and warm early autumn day when made made our first visit for lunch. The Hintlesham Hall estate was looking superb. On entering the main building we received a warm greeting and immediately felt totally relaxed in the surroundings. After enjoying a pre lunch drink in the impressive bar, we were taken to our table in the wonderful oak panelled dining room. The 3 course lunch menu is exceptional value for the money. After enjoying all 3 courses, we spent a most enjoyable hour with coffees in the garden. Whilst in the garden, we observed other guests tucking in to the afternoon tea. From the smiles on their faces, we could tell they were also having a good time. Thank you to all at Hintlesham Hall, particularly the 2 girls who looked after us the most, for leaving us with very good memories. We will soon return to enjoy the good food, service and wonderful surroundings.

Wonderful meal out with my husband

Prebooked for Sunday lunch at a specified time for a celebration with long standing friends visiting from overseas. The food was great but the service left much to be desired. Although we had asked by email for pre-drinks from 1300 and to sit down at 1330hrs and this request had been acknowledged by email, we were rushed throughout the visit. Arrived 1300. No bar staff until 1310 then drinks in the lounge. Requested to give our menu choices 1315 and again almost immediately, seated by 1320 as the food was already on the table getting cold! The cutlery was changed for main course whilst we ate the starter by waiters pushing between us at our corner table. All was rush, rush, rush. Afterwards, we spoke with the duty staff manager who was rather dismissive and said that she knew nothing about our requested timings - so we subsequently wrote to management. Subsequently, they admitted that messages had not been passed from the bookings person to the waiting staff. However, we felt that the real reason was that a wedding reception was due to start at 1500hrs that afternoon and the staff were concentrating on this - at the expense of sunday lunch customers. A poor experience. Despite the lovely food, we will not rush back.

Great building and grounds. Worth visiting

What a lovely building and grounds. Had a cream tea with some guests and thoroughly enjoyed it.

Spent a night here for my husbands birthday. Upon arrival we met the lovely Katy at reception. She was outstanding from start to finish even when dealing with a grumpy customer in front of us. Nothing was too much trouble and she even left a box of chocolates with a hand written note in our room. Food was amazing and the staff were absolutely fab. We will definitely be back again soon to spend another night or two in this beautiful hotel in a gorgeous location. Thank you 🙂

First Class. Amazing place. Friendly polite service. High quality food and drink. Beautiful entrance location and garden

Fascinating place to stay. A bit faded glory but still some excellent facilities, rooms and interesting restaurant. Worth a walk around the Robert Carrier garden to see what it once was. Friendly staff. Old school style.

Worked here for the first time recently at a wedding. Staff were very efficient and attentative. Hope to be back soon!

Beautiful hotel, quiet, lovely rooms and wonderful staff

Had an excellent afternoon tea here.

Fantastic place, wonderful food,good service

Good overall visit, see details onTrip Advisor.

Fantastic location, very classy venue. Food was hot and delicious, drinks were chilled. Swaz night overall.

A nice wedding venue. Love the ancient feel. Will recommend!

Fantastic and beautiful place stayed here for a wedding and the staff was amazing nothing was to much for them. The wedding day and next kerning services went so smoothly thank you Hintlesham Hall so much

Wow! What an amazing 2 day stay! It was my birthday and our anniversary, a fantastic upgrade with beautiful swans on the bed awaited us, the personal letter was a lovely touch! All the facilities in the room you would need- big comfortable bed. Everything was perfect! Added to that- every member of staff were attentive, friendly and nothing was too much trouble at all! All dietary requirements met without fuss, again nothing was too much trouble! The food was so good, very well executed, well balanced dishes and good quality ingredients. A lovely touch with the candle in my Eaton Mess and marzipan ‘happy Anniversary’ scroll. Thank you for the best hotel stay!

Fantastic lunch from the Garden menu, relaxed atmosphere, beautiful surroundings, finshed off with a pina colada ice cream, amazing!

An interesting menu and all the items we chose were beautifully presented as well as very tasty. Staff and service were spot on. Superb choice of wines including wide choice available by the glass. Prices rather OTT for food and drinks.

Really excellent service, the hotel is superb with real gravitas and atmosphere. It’s big enough to not be cramped and small enough to be cosy. Staff are ultra polite and efficient with many year’s experience there. Hintlesham is very special and the food is out of this world,!

The standard of food and wine was superb. The staff are efficient and very pleasant. The wine list is extensive and the food exquisite. Thank you to everyone.

As always a very comfortable dining experience with excellent staff. We had the Christmas lunch which had all the usual trimmings, not over-large portions but quite adequate. The disappointment was with the gluten free option (prior notice given) where the gluten containing items were just removed from the dish! No alternative/substitute offered and same price. A few months ago the chef had cooked a chicken dish from scratch to be gluten free - wonderful, and this has encouraged us to return. Making gluten free sausage meat and bread for example is not beyond the capabilities of the well qualified chefs at Hintlesham Hall.

On the 6th Sept the four of us went for the afternoon tea at the hotel We thought that the amount quality and range of sandwiches and cakes was very good. The young lady who looked after us was really impressive and and a credit to the hotel

We stayed with a group of around 32 people on a tour for four nights . The rooms were excellent, each different and very comfortable and clean, good coffee and tea facilities and ours was a nice view. The food was 100% quality and as we were a good group getting everyone’s good at the same time takes some doing.. Thankyou chef. Hotel was clean and staff helpful although I believe they were a bit short of staff which is typical of almost all businesses in these difficult times. Parking was no problem and the weather was either hot or very warm. Rooms are cooled by a fan only , no air conditioning but it’s a listed building so expected Well worth staying , we’d go again and may well do. Negatives .. our shower was a bit small but no real issue

Booked for afternoon tea for two. Arrived on time but took awhile to find any staff either in restaurant area or at reception. Once contact established however the service was very professional and attentive. The afternoon tea was excellent, my partner stated even better than the tea at the Savoy in London! The sandwiches were excellent, fresh and well made, the best scones ever tasted, and the selection of of sweet cakes a delight. As expected, too much to eat at one sitting so we boxed up the cakes we couldn’t eat and took them home.

We enjoyed a lovely three course lunch with complementary wine and coffee on a Saturday in February. It was a sunny, clear day and the outside temperature was 9C. Unfortunately, the temperature in the dining room was similar and we felt cold. The service was very efficient, but with apparently only 2 staff on duty, they were very busy. The food was delicious. We would certainly visit again, but we would choose a warmer day as the coolness of the room on our visit was a disappointment. Hence, not 5*.

My wife and I booked for an evening meal on Saturday 18th December as a treat for ourselves. Quite honestly we wish that we hadn't. We ordered the Christmas meal as a main with a small pudding to follow as dessert. The meal arrived promptly, and after giving ourselves a toast, we tucked in. Where do I start....the three potatoes were certainly not "Roasties" as we were used to, they appeared to have been in the oven for a very brief amount of time as there was some colour on them, The four brussels were Al Dente to the extreme ,close to being raw, and the wee sausage wrapped in bacon was a bit on the crispy side. The Turkey itself was tender enough, but probably the best thing was the gravy. I wanted to complain, but my wife insisted that we drink up and leave. Which we did.. Will not be going again.

Six of us went for a Christmas lunch, the food was no better than a pub Sunday lunch, the red pepper and sweet potato soup was very sweet and cloying, the roast beef was average except for my wife's which was so over cooked it...

Choose a voucher for a two night stay at Hintlesham Hall as a long service award from work as me and Mrs Vindy fancied a break and the hall is not too far from our Cambridgeshire base. The room (Applestore) was terrific a large sleeping...

Went as we had a voucher. We was pleased they honoured our voucher as it expired 2020 but due to Covid they gave extra months on the voucher. This is where our good experience ended. It felt like because we used an expired honoured voucher...

This gem of a place has given me 24hours of pure relaxation. The staff were amazing the food was second to none, my room was so clean and relaxing I decided had to book a return visit before I departed, I will be recommending this...

The food is amazing, luxury ingredients, served by wonderful staff in an amazing setting. I would highly recommend the venue for anyone looking for a special meal out.

Just returned from a fantastic family meal to celebrate our daughters 21st birthday and graduation. The set menu was brilliant value for money, the presentation and quality of the food was exceptional, as was the service and ambience. Being the only vegetarian in a party...

We were a party of 6 who visited the Hall restaurant for lunch today. Not only are you eating in the most beautiful hotel with so much character and history. But the food in the Restaurant was superb. I must congratulate the Chief on the...

Excellent location. Impressive setting. Great architecture. Good selection for set lunch which includes a glass of wine, water, 2 or 3 courses, canapés and coffee. Food attractively served and tasty but could be somewhat more refined. Expectations (after many visits in the past) were somewhat...

We live in strange, Covid times. Booking at Hintlesham Hall, one of our local and favourite venues continues to offer and deliver a wonderful dining experience. Superb food, excellent service and a stunning venue. We only live five miles away and are so lucky to have such a terrific restaurant, almost on our doorstep. Sunday lunch was delicious and everything was very well organised. We felt safe and valued. Our lunch was, as always,excellent.

Tuesday lunch, very quiet, so lacking atmosphere. Nice relaxing music playing in the background, one could imagine a pianist in the next room. Limited menu, but decent choices including Gluten Free. Pre starter nibbles (also with GF option) and a glass of house wine included...

Great food - well cooked. There's a separate veggie menu. It could do with a few more interesting choices but the hotel was wonderfully accommodating.

We had a Xmas gift for afternoon tea at Hintlesham and were finally able to use it.When we arrived at reception was meet by a rather pompous woman behind the desk telling us to put our masks on , no pleasant greetings at all (and...

Such a peaceful hotel in beautiful surroundings with a good range of food and a separate vegetarian menu. the staff are able to lay tables outside in the hot weather for guests to enjoy dinner outside too

The last day of our long weekend in Norfolk we crossed the border into Suffolk to have a superb lunch at this splendid old venue set in beautifully kept grounds, a grade one listed piece of English history. I enjoyed our three-course lunch in the...

I came here with my husband for a lunchtime meal. We had purchased a voucher for a three course meal with a glass of Prosecco for £55. I don’t think this is particularly cheap for a special offer so I had high hopes. I have...

My husband and I have eaten at Hintlesham Hall for many years, mainly lunch and afternoon tea. The food has always been of the highest standard. Afternoon tea was always a favourite for family celebrations too. Our last visit was very disappointing- dry bread on...

This was my first visit to Hintlesham Hall for lunch, and will most definitely be my last! The Staff were very disinterested and unwelcoming. Miserable would probably be a better word! I had pre-booked a Christmas Lunch. The Starter of Ham Hock Terrine was ok. The Main was very disappointing. Cold, fatty Beef surrounded by a very small handful of rock hard inedible vegetables, and the dessert should have gone in the bin! A small microwaved Xmas Pudding that had dried out to within an inch of its life, covered in cold custard. As it was inedible, this was brought to the Waiters attention, who in turn just shrugged it off, and asked if I wanted Coffee. When the Coffee arrived this too was barely warm. All in all an awful meal, and a total waste of money!! I've had better since then at almost half the price.

Taken to a room and mostly ignored. Table beside ours needed cleaning, lots of rings on the table from previous guests’ plates. No butter or spread in sandwiches which had been over chilled in advance so you couldn’t really tell what you were eating. Cakes were uninspiring. The scones were good. Bravo. Had a hell of a job to find someone to pay. Some rooms, large as they were, at least had music to give atmosphere, ours did not amd as we only shared this huge room with one other couple right down the far end, there was not a cosy atmosphere. We had asked for spread instead of butter and a little more staff training would have helped as they didn’t know that no covering was used at all. A huge amount of money for such a poor experience.

This is the first time since our wedding reception 13 years ago that we have returned. The setting and festive decorations were magical as expected and the service couldn't be faulted. However the food was disappointing with small, tasteless portions. My husband's Christmas dinner reminded us of school dinners with soggy roasties, 1 pale pig which wasn't in the blanket and the turkey didn't seem freshly carved. We have spent a better £120 in a lot lesser establishments.

We ate here as part of a Sunday B&B deal. Expectations were pretty low as the hotel is a bit fusty and dated, but it was more than ok. The menu reads beautifully - the chef clearly knows where he/she is heading. The dishes, however, are a bit like aspirational Masterchef dishes - not quite there. My grilled sardine starter was like fish paste on toast from the 70s, I expected crisp grilled sardines but the fish was smothered in tomatoes so soggy, and on a big slice of toast which was too filling for me. My husband's lamb croquette was a much better choice, meaty and rich. He ordered a better main course too: chicken wrapped in parma ham with a very rich jus. My seabas in squid ink sauce tasted bizarrely sweet, with a bland prawn ravioli. My best dish was dessert, apple and caramel creme brulee which was delicious. Although my teeth were almost ripped out by the mini toffee apple that came with it - the toffee was chewier than anything I've ever had.Is it a high end restaurant worth £38 per head for the Table d'Hote menu? No. Could it be? Yes.

We have enjoyed afternoon tea on a summer afternoon at Hintlesham Hall so we thought we go again.We made a reservation but on arrival there was no table laid in the lounge. Although a minor point, we did have to wait for the table to be prepared before sitting down. After a bit of a wait, we were able to order our tea. In due course the tea pot and hot water arrived. Neither were piping hot and the tea was extremely strong. By the time the food arrived our tea was well nigh cold. The food comprised sandwiches, a scone each with cream and jam, cake, iced eclair, jelly and cream and a crumble tart. The sandwiches were not freshly cut with the white bread noticeably stale. The scones were probably frozen as the texture was not right with parts being much crisper and drier than others. The cake and eclair were nice.I had some difficulty in finding the waitress to ask for another pot of hot water.In all distinctly disappointing for a hotel that prides itself on its food and service.

We visited Friday evening to celebrate our wedding anniversary after an absence of some 2 years.The establishment was clearly very busy but our pre dinner drinks arrived promptly with superb amuse bouche.Then I'm afraid the visit deteriorated.When we were shown to our table I was amazed to see our wine choice already opened. After waiting some time and after our starters were delivered I decided to pour our wine but was interupted by the sudden appearance of a waiter who decided to overfill my glass. Our starters were OK.We both chose the grouse for our mains which were to say the least very average. The gouse was overcooked, the potato was not cooked, the lentils were al dente to the point of raw and the jus tasted burnt. I informed the waiter of my disappointment.I declined a sweet, my wife made her choice which again she described as average.When I settled my account the cost of one grouse was removed from the bill but both were poor!Given that even with the reduction of £26 the bill was £120 and add to this the taxi and our little excursion was in excess of £150.I am quite happy to pay for quality hospitality but this fell well short and it will be a long time before we return.

Firstly, great receptionist!This was a last minute Anniversary “treat” for my husband and I. We don’t get away often and we were excited to be having a night away. The room on arrival was ok but the bed was tiny so we paid £25 for an upgrade. The room we were given was lovely, but......It was very hot even though the heating was not on and we opened windows, there were pipes running right where the bed was and it wasn’t until we went to bed that we realised it was too hot to sleep and the mattress was rock hard...I got around 2 hours sleep....was the worst night I’ve ever had in a hotel.Now, the dining experience...we went to the bar for a pre dinner drink. The bar doesn’t have any music or ambience and is very dimly lit. Here you are given menus and your order is taken including your drinks order. My husband ordered a bottle of red wine and I ordered a large glass of white wine. We were shown to our table in a very stuffy and dated dining room playing classical music in the background and zero atmosphere. We were seated but my husband changed his chair as it was rocking around. The bottle of red was brought to the table and the waitress asked if we would like her to pour the wine....she proceeded to pour a large amount of wine into my husband’s glass without asking him if he would like to taste it and only stopped when he asked her to....my wine was nowhere to be seen and we had to ask for it after 5 minutes of waiting for it. Our starters were average and we had to season them heavily. The mains were a little better. Not once were we asked if our food was ok and my wine glass was empty for a very long time and was never asked if I wanted a top up...my husband also poured his own (we were under the impression this was a fine dining restaurant!)After dinner we went through to the lounge....it was so deadly quiet and dark in there, we decided to go back to the room to put the radio on! We laughed that it felt like an old people’s home...so depressing. Due to the bad night we had, we left the hotel by 8:30am!Overall, the most disappointing night of our lives...should have been an Anniversary to remember.

My wife and I went for the Spa treatment and afternoon tea. The Spa was excellent and we were very impressed with the treatments we had and then we went for the afternoon tea which we really enjoyed