Highfield Restaurant in Chorley

Restaurant has significantly declined compared to past experiences over the years. Musty damp smell as you walk in 3/4 Empty restaurant on what should be the peak time (this in itself isn’t an issue however was not a good indication of things to come). Waited over an hour for food in an empty restaurant despite asking twice where it was. Food arrived cold, burnt and inedible The only reason this got a poor rating over terrible is because the staff were nice. It’s like they accept they know things are awful but it is out of their hands. Didn’t complain about the food as the overall ethos I felt that this was not worth doing as nothing would be acted upon. I only give constructive feedback in person if I feel it’s helpful and will be acted on. This pub feels like the decline is so bad, it’s not worth complaining in person. I’m only posting here so other people don’t waste their time and money. Only restaurant meal we have ordered takeaway to collect on way home whilst our meal is in front of us. We saw the funny side and laughed for 20 minutes about this. We consider this experience a lesson learned, £40 odd quid of education and to never come here again.

I’m not usually one to leave a bad review, however the deterioration of this pub over the past couple of months has been unbelievable. I understand the previous manager left but for such a big company I don’t understand how you can be happy with the new managers way of doing things . The Highfield was our go to for a cheap and cheerful dinner. The staff were always friendly and the food was excellent value for money, always cooked well and arrived piping hot. The last few times we’ve been you can’t order half the menu, is this because the new chef doesn’t know how to cook it? It’s no longer value for money because when you do finally manage to order something you want it never arrives cooked properly or isn’t hot or is missing half the ingredients. The atmosphere in the pub has changed as well. The staff all look miserable and it seems to be new staff every time we come in. I don’t recognise anyone any more. The pub always used to be clean and tidy, but now it seems to be the norm for the car park to be overflowing with litter and fag ends all around the doors. We’ll be looking elsewhere for somewhere to spend our money in future.

arrived for some food one adult two children. mixed grill was extremly dry. onions were dark brown. mushrooms dry also no flavour looked like it had been microwaved to death. the whole plate was awful. the chicken wasnt even a full piece was under a quarter of a breast.childrens meals wernt much better peas looked like cheap canned warmed up mush. like the adult meal the chips were very dry. will not be returning just awful.

Fantastic service from Nikki alway happy and friendly service Very welcoming 😁 Football always great atmosphere drink decent prices

Lovely meal for a 60th Birthday meal. Food was lovely. Great service. Especially thanks to Lydia for being so helpful. Such a nice place for all the family. Great good, good play area and good atmosphere and everything well priced.

We went today 11/09/24 Our food was served timely and hot. I had rump steak, cooked medium, Mum had sausage, chips and gravyall cooked as we'd ordered. Children are welcome and they have a Fuzzy Eds play area. I would recommend a visit

Absolutely amazing food and amazing service from Kira what an extremely pleasant young lady! A credit to your team we will definitely be returning

Visited late lunch and it seemed relatively quiet. We just found a table and sat, all six of us. From the instructions on the table it appeared that you ordered through the app. Menus were a bit sticky but plenty to choose from and a separate kids menu. Having ordered it took a while for food to come, which was a sharing platter to start and a kids pasta, so it youngest could start. We had to enquire about it drinks because they didn't appear, but staff explained the mishap and produced them quickly following that. Oh main course took some time coming and it may have been that they were waiting for our youngest to finish. I thought my food when served was a tad dry and I wonder if it was sat under a heat lamp waiting. Food though was okay, for the price, reasonable! We didn't do a dessert, so then you just leave. Not that much interaction from staff after service. We went to the bar for extra drinks, quicker I think than ordering through the app. We'll probably try a few other places before coming back, but it's not a no. It was okay. It might have been a 5 star if the service had been quicker. Worth a try!

Very reasonably priced flavourful food and value for money drinks. Good app with lots of benefits. Lovely service.

Great soft play centre for kids. My niece and nephew (6 and 5) love it here. 1.5 hour play time only. No sticky tables and clean toilets. Affordable prices and they offer a good range of food and drinks. Good kids menu. User-friendly website/App for bookings and orders. The service in the soft play area is great (I can't comment on the service in the main area as I am normally in the soft play area).

Great food great service even when understaffed. Amazing staff.

We booked a reservation for 8 people online Having recently moved to the area from South East England we are keen to find places that suit our family When we arrived we was late due to road works and the assistant manager Bonnie was very welcoming and understanding upon arrival the venue look very clean tidy and well maintained good first impressions It was then explained that there was staff shortages in the kitchen and the menu was reduced down it was explained in a very calm professional manner and due to the circumstances we was happy to have a look at what was on offer and then make a choice (it's not their fault) so we chose to order and make the most of what was available to us as this was out first visit here Chef Nat was prewarned of our large order being placed so she didn't have a heart attack when the order went through We placed our order and we waited my 3 younger children were happy to go off and play in the indoor play area and us adults entertained ourselves chatting soon Bonnie came to double check our order and we was informed Nat was working on our order then and wouldn't be much longer We didn't wait long before the food started to arrive and wow it smells amazing Bonnie and Oscar waited our table bring our food and sauces etc very polite Nat even offered us a side of onion ring too for being patient and understanding was a very nice gesture and went down well with the men Steaks were cooked perfectly to our order too kids enjoyed their burgers food was lovely hot fresh and well presented Yaz and Robin took our orders at the bar of drinks and food and more drinks Overall we can not thank the staff enough for a great dining experience this evening despite the situation they was all in managed to catch chef Nat to thank her personally too Ladies and Oscar you have done the business proud tonight thanks again can't wait to come back again soon I will be recommending this establishment to everyone I know

We booked a table for 8 people, on the 28th August, we were late because of the roadworks as we drove in to the carpark, first impression very clean carpark and plenty of places to park on entering the restaurant it was clean and tidy. We were greeted with a cherry hello from the bar staff whose name was Bonnie. She was very polite told her we were a table of eight and she then proceeded to tell us that they were working on a reduce menu, due to staff shortage in the kitchen we was happy with this. We told her it wasn’t a problem and she said if there was anything she could help with we only had to ask. We chose our food, myself and my daughter ordered it from the bar we explained as they were short staffed in the kitchen if it was possible to serve our children first she said that would not be a problem and we didn’t mind waiting for ours , she then proceeded to go and speak to the chef in the kitchen who’s name was Nat, The chef was happy to oblige with our request, when the food arrived, the smell was unbelievable. All sizzling hot for the adults, kids had already tucked into theirs. All I can say is a big thank you, the meal was amazing a big thank you to you all Bonnie Assistant manager Nat -Chef Oscar , Yaz and Robyn hats off to you all highly recommend a visit we will return

Me and two friends came here on Thursday 22nd august, around 5:30 pm, we knew the kitchen was closing early. We ordered food at around 6 and we only received our food at 7. It wasn’t busy, there was plenty of spare tables. We ordered two of the sausage and mash and the hunters chicken. Along with starters which was two garlic bread and nachos. First of all after waiting an hour for food we got our mains first even though we specifically asked for starters first. The sausage and mash was presented awfully and the gravy was missing. The gravy ( when it arrived) tasted like peppercorn sauce. The mash was typically ( which I expected) microwave mash, but was stone cold. We ordered drinks and one was meant to be blackcurrant and water, we got given soda. Really not happy with this, I think we would’ve understood if it was busy. But it was not. Definitely will not be returning if this is the experience people get. Not exactly on the cheap side either for the value of food. This was quite possibly the worst food I have had.

Well, it's worth a visit. Thoroughly enjoyed our stay

Right from the start a very poor experience. We made a booking a week in advance for a party of 16 for girlfriends birthday to which they asked us to get a pre order together. I tried to call multiple times and left multiple voice mails to no reply. I then had to come into the pub mid week to hand in the pre order which is fine however very poor that I had to come in and no reply. Upon arrival our booking was for 18:00 to which some guests was running late due to traffic. The staff proceeded to come over and started to bring out meals after 5 minutes of being seated without asking if we was ready for food and multiple guests still had not arrived. Half the meals came out within 5 minutes then 30 minutes later the other meals came out. The meals was cold and very poor quality to which we had no check back at the table and even asking for a manger to come over no manager came over. Following requesting a manager and no one coming over we headed to the bar to make a complaint to which was hardly taken on board. We was offered a refund for 3 of the 16 meals to which is not good enough. The member of staff we complained to after asking if they would eat this meal even accepted that they wouldn’t even eat it. Following this we requested to birthday cake to come out 3 times to which we gave up in the end and jus requested it to come out in the box and we will take it home. This was not a particularly busy night at all either. I have worked for restaurants in the past and multiple people around the table work in hospitality for M&B and this was a extremely poorly manager venue and a very poor experience. I would not recommend this venue for a party.

Very good food excellent service and a play area indoors and outdoor for kids

Food menu been changed and not as many good options as before. The scenery outside is lovely, play barn inside and staff are great

Popped in on the way home from Southport today with my mum, sister-in-law and niece. Three of us had the steak/ chicken combo and one had fish and chips. All four of us thought the food was excellent. The desserts were also top notch and everything was reasonably priced. Top Quality all round

Food was decent, just overpriced for the wine

Fantastic experience bonnie was super helpful the food came hot and delicious, we will return!!

Went with my 2 grand daughters. The food was amazing and talia the chef cooked the best steak I've had in a very long time. They went above and beyond for us all. I will definitely be going back very soon.

We throughly enjoyed our visit this evening Friendly and welcoming as soon as you walk in Staff are so friendly and helpful The mushrooms were missing from our order and this was corrected straight away After I wanted custard instead of ice cream, no issues at all The staff make the business and because if them we will be back and will recommend to friends

The staff make the place First time visiting and we will be back, we live in Manchester but the staff and the atmosphere make the place The chef forgot our mushrooms, quick mention and they arrived Wanted to change dessert too custard not an issue Would recommend The good was nice to

Great food and the staff are nice, especially Abbie. She went above and beyond!

Food is great here and the staff are so friendly. Prices are good and not too much to pay if there's a few of you.

Very busy pub but friendly, efficient staff meant we weren’t waiting long to be served. Plenty of choice on the menu and we all enjoyed the food.

Great breakfast and very accomadating

We've been going to the Highfield for years,it's a great place to eat and drink.Staff are all very friendly there's a nice atmosphere too in the pub.Choice of food from the menu is varied something to suit everyone we've never had a bad meal would highly recommend a visit.👍👍

Appalling service, end of bar full to brim with dirty glasses most of evening, menu is either deep fat fryer or microwave , and food stops at 8pm, web says takeaway until 8.45 yet that stops at 8pm also, pub empty by 8.30 . Terrible…

The lady behind the bar taking food orders and the serving staff were exceptional. Very kind and friendly. Food good pleasant pub. Nice place to eat and chat. Dave Thomas. ☺️

Very decent pub grub served with a smile.

Stopped on the way back from southport paid a flying visit the breakfast was absolutely geougeous and brilliant value for money 💰 friendly staff perfect for families definitely recommend 100%

Friendly staff and a welcoming atmosphere.

Extremely friendly staff where nothing is too much trouble, a really nice group of staff including in the play centre

The food was excellent, and the service was welcoming and very professional

Excellent service as always, nothing is too much trouble, such a lovely group of staff . Great food, fantastic value for money and great loyalty reward scheme to encourage you to return again - thank you for everything.

Very good Staff and helpful , the mixed grill ultimate was well worth the money and we will be returning , me and my wife both enjoyed our time and meal here

Booked a table in advance midweek away from busy weekends.It was a special occasion so we looked forward to a good meal.We sat down and chose our food but we was told even though we booked a table there’d be a waiting time of nearly an hour!!! Midweek??? Most pubs don’t serve food early in week as it’s probably not profitable.Why take a booking when you have to wait nearly an hour to eat Couldn’t we have been told then???? Id totally understand if it was Fathers or Mothers day or Christmas , Easter etc. It was a case of tough we’re too busy.. Won’t be coming here again Extremely disappointed.At a time when energy is so expensive especially to cook at an establishment you’d think paying customers would be like pure gold.Not here.

Nice atmosphere, friendly staff and superb food. Made our walking group very welcome.

The soft play area is rancid. Ive never seen a childs play area so filthy! Left after 15 minutes. Edit* The play area has not been cleaned in a while. My 21 month old kept picking old bits of food out of the ball pit and putting it in his mouth.This is why we left. The eating areas were clean and tidy but when following my son around inside the play area I could see how filthy it was. Please have a walk through and see for yourself.

Limited menu but not told why.. think it was the fryers that were not working ... as no fried food including chips... Food on Limited menu very poor. Mashed potato was very dry Pity they didn't have a notice outside telling of the Limited menu to save time ...

A fantastic pub, great atmosphere and friendly staff. We visit often, and always enjoy coming here. We usually call in for a drink or two after work, but found ourselves starving after smelling the food of the table next to us. The staff recommended trying the 3 starters for £11 with was great value. The mozzerella sticks were really good!

Me and my partner came in on Friday evening for a late lunch, it was quiet which is unusual but we was greeted by a very welcoming staff called Cara who sat us to a table and was extremely friendly and bubbly, she was lovely and helped us choose our food through recommendations. She showed us the sizzling app which is amazing for deal and will definitely be brining us back. Food was superb so welldone to the chefs ! Price was great and the atmosphere was even better, will definitely be visiting with more of us.

Absolutely appalling. Been visiting this pub for some time and over recent weeks it has deteriorated. Recently we waited over 45 minutes for our meal ( it was not busy) and when the food arrived it was so badly burned it was almost inedible. with no apology for the delay; had we not waited so long, I would have sent it back but didn’t fancy waiting another 45 minutes. When we mentioned it to the staff they were unconcerned. We tried again a few weeks later in case this had been a one off but sadly this was not the case. Again we waited over 30 minutes ,and again there was no apology for the delay, but at least the food was good when it eventually arrived. We tried again today but it has not improved. In fact it was even worse. We waited ages again, then the next table to us was served before us even though they came in long after us, however the food was not what they had ordered and they sent it back to have the peas taken off the plate. When it came back to them it was still wrong and we realised it was in fact our meal, minus the peas, so off it went back to the kitchen again. Eventually we received our meals which by this time were cold having travelled the length of the restaurant 3 times. My husbands meal was missing mushrooms, my chips were cold and like cardboard, and the chicken looked as if it had been literally thrown onto the plate. We will not be returning and will definitely not be recommending Highfield to our friends.

Back after a while, staff bob on food very tasty, see you soon

Just brilliant for kids, lovely play area, staff was superb

It’s a great place to keep kids occupied while you eat, with play areas and tv sets in the booths. Sadly it’s changed hands a few times in recent years and each time the standard of food and services has dropped. We go on birthdays and other special occasions but this time the food was undercooked and arrived almost cold, I think it’s time to go elsewhere.

Went today 22/05/24 .I was given a friendly welcome from Vicky She remembered Mum's preferences and took my order. I was struggling with the app. which she kindly upgraded for me. The food was served timely was hot and tasty. I would recommend a visit. It is a child friendly pub and has just announced that dogs are welcome in bar area.

Olivia working behind the bar was very helpful when I had any questions. I felt like she made time for me, even though she was rushed off her feet and short staffed.

I take my son regularly. He loves the play area, There is a charge to go in the indoor play area. The food is great value, there is good choice. Good deals on children meals when buying an adult meal. I recently downloaded their app and got a discount voucher for my birthday week. Service is good.

Good food reasonable prices great service This place has lost the plot We were told when ordering food that there was a 1 hour wait Our food arrived in less than 15 minutes When this was mentioned to a server we were told it was a game they played on customers!!! We nearly left to try elsewhere but not being familiar with the surroundings did not We ordered 2 desserts at same time on separate tabs. One came in good time We waited 10 minutes and had to ask where the other was. It eventually arrived 2 elements less than the first A decent place let down by staff playing games and ignoring detail

We have visited before for breakfast which was delicious. This time we came in for dinner and to use the 40% offer we’d received on the sizzling pubs app. We waited about 35 for food, but it was quite busy and the wait seemed reasonable. The food was excellent, and piping hot.

The food was excellent, but no real ale but was explained by the staff as it doesn't sell so it was understandable.

Food is average and OK for the price but be prepared to wait A LONG TIME! Went with family with a small child 7 for tea and waited well over an hour. Previously it was 45mins + Neither time was it busy it seems the kitchen cannot cope with ore than a few orders. To top it off you are not warned of the extortionately long waiting time for what pretty much accounts to microwave food Even with the offers off they keep posting be wary. They do not even give you a complimentary free drink so soften the blow On a positive I lost 1/2 stone whilst waiting

Great place excellent food and some great offers ideal for family's has they have a kids indoor play area

Excellent food but no real ales

A Little Gem Uncovered 💎 Our First Visit to The Highfield Restaurant, Croston After countless times driving by, curiosity finally guided us to the doors of The Highfield Restaurant in Croston, and what a delightful discovery it was! This modern pub/restaurant offers a wonderfully relaxed atmosphere that brilliantly caters to families (free indoor play area for the kids on Tuesdays) was a bonus, couples, and everyone looking to enjoy a great meal in a welcoming setting enjoying themselves. From the moment we stepped in, Rachel and her team made us feel right at home with their warm and hospitable service. It's not every day you encounter such genuine kindness in dining experiences. The menu at The Highfield is extensive, boasting an array of options that promise something for every palate, and importantly, at great value. It’s rare to see such a quality dining experience offered at such reasonable prices. The quality of the food was exceptional; each morsel was a delight, skillfully prepared and beautifully presented. The dishes were not only satisfying but also sparked conversations of when we would return next. The surroundings complement the dining experience with lots to keep the conversation flowing, coupled with a beautifully maintained large outdoor space and plentiful seating areas, perfect for those blissful summer days and evenings. Our first visit to The Highfield Restaurant was not just a meal out, but a memorable experience thanks to the dedicated staff and the vibrant, cozy environment they nurture. It’s safe to say that The Highfield has earned a well-deserved 5🌟 from us. We are already planning our next visit! Thank you, Rachel and the entire team, for making our first experience so special. We look forward to many more. Gotta say, this place is definitely worth a visit if you’re in the area and looking for an enjoyable dining experience with exceptional service and a friendly atmosphere at very good prices.

My son had a mixed grill and it was excellent but I had the gammon and it was like chewing on an old boot and looking at the menu it said you can get a slice of bread and butter for £1 website says roast dinners but they don't have them got two sirloin steaks but I've had better from aldi they were so tough it was impossible to cut our dogs enjoyed them won't be going there again rubbish

Lovely food, lovely service, lovely staff.

For children to play and cheap food it's good but for plates left on tables is bad left for 1hr before staff moved them other than that it's a great place mixture of nice staff people who love their job and staff who are clearly here for a pay check

Clearly understaffed. Been sat here for 2hours and dessert has only just arrived. Feel sorry for everyone who works here. Food is good for a pub but atmosphere is full of customers annoyed at the long wait. It’s not even that busy now, perhaps half of the customers got sick of waiting and left… hoping the car park doesn’t have a 2 hr limit 🤣 Yaz, you misread my review. We indeed waited an hour for our mains, we waited another hour for dessert. We entered your pub at 5:30, ordered once we found a table and left at 7:50, had we not asked a waiter to hurry the dessert along we’d probably still be there now

No complaints about the food but the service just goes from bad to worse. Went this evening as a party of four people at about 6.00. The restaurant was not busy, less than half full but waited one hour and five minutes after placing order for food to arrive. After finishing main course waited another twenty minutes for dessert. Enough is enough, will not be going back again

Food was hot and delish service a little slow but it was Easter holidays so lots of families soft play area was cheap and clean will go again

Visited fuzzy eds and stayed for food. 1. Food was amazing mixed grill was cooked to perfection and so tasty. 2. Kids food was also very good. Nothing was left at the end. Play area was very clean and well managed. Plenty of free parking and disabled access to the pub was good.

My visit on the 13th april was a fxxxing joke not only for my self and my 5 year old son, for several other concerned parents, also for your own members of staff. This travesty started on my arrival, i had booked a table in fuzzy eds for 12.30pm as advised i turned up 15 minutes early, i ordered food for my son from the bar, the lady behind the bar asked me my table number, i explained the e-mail did'nt give me a table number, she asked me too walk through too fuzzy eds too find out my table number, as clearly she could'nt be fxxxing arsed too pick up the tablet no less than six feet away and check which my table was, even though the bar was quiet. The reason i know my table number is on the tablet is because i have been there on other occasions. Only on my request of her doing her fxxxing job did she bother too find out. Then me and my son went into the play area. After a while i noticed a child about 10 years old being very aggresive with toddlers, i witnessed him launching a 3 year old child through the air by his arm and leg, pushing other children over and generally being a little shxt. Several toddlers kept leaving the play area in tears. Even though several parents went too the young girl behind the counter too complain, she was unable too do anything as she was there by herself (under fxxxing staffed) the member of staff was clearly very distressed and in tears as she was trying too deal with the situation and was unable to accomodate all of the complaints, absolutely pxss poor management at best. I asked the girl if she wanted me too ask him too leave the play area, after he swung a fxxxing heavy ball into my sons face, by this time she was out of options and agreed. I told the little sxit who quite honestly should'nt be around other youngsters too leave the play area and wait for the staff too speak too him . Only at this point one of your staff about early twenties who has fxck all customer service knowledge asks me too next time report it too the staff rather than getting involved. It was reported several times by several parents and if your fxxxing play area was supervised like it should be i would'nt have too go in too protect my child from a fxxxing chav hooligan, and listen too the shxt coming out of your staffs mouth regardless too say you can stick sizzling pubs up your arse

We had a party of 24 and the food was all out at the same time food was absolutely amazing service was amazing such great stafd

Ordered food which was cold. Ordered deserts & drinks. Deserts came & had to wait over half an hour for the drinks to arrive. When I complained I got told the app was playing up. My response was well I got my deserts. They had nothing to say. Very bad experience. Shame really

I find it hilarious that a waitress called Bonnie has reviewed and given a 5 star on here. Her customer service levels are awful, maybe a new career path would be a good idea. But the rest of the staff are really good and are trying. Missing items on plates, cold horrible food served. But not all the food was bad. And I've been before and had good food. Just needs to be consistent and servers to check what they are bringing out and avoid issues with customers. And the kitchen staff to step up.

Had a lovely brunch there. Mega mixed grill, as I was a tad peckish. Definitely recommend a visit, you won't be disappointed. Really nice food and lots of it. Staff are very nice, service was excellent 👌

Today was the 2nd time in 7 days myself and my wife have eaten here, the first time my wife's mushy peas were cold but they brought out new ones straight away and it was fine, today when we went back my wife had the fish and chips again and told the woman serving about the last time and this time she made sure that my wife received extra mushy peas and that they were hot. The food was absolutely fantastic and delicious and the service was 2nd to none. Will most definitely be going back.

Seems not enough staff on. They looked run ragged. Felt so sorry for them. Bar wait to order food and drinks was a while as a result. Not sure why enough staff weren't put on, especially in school holidays?

Staff perfect couldnt have been any more helpful will definitely go again food was good

Came for breakfast. Lady who opened the doors didn’t smile and looked annoyed from the get go. First ones to order at 11am. Waited half an hour for drinks as the machine hadn’t been cleaned the night before. Wasn’t told we would have to wait for our drinks or offered another drink while we waited. Only found out we had to wait when we asked why we hadn’t received our drinks after 30 mins. Waited 1 hour for our breakfast and it came out stone cold. We were offered a new breakfast but couldn’t risk waiting another hour for a second plate of cold food. No refund offered. As someone who works in hospitality myself I believe the most important thing is how you present yourself. Having a smile on your face and being approachable can make all the difference and is the most important thing. Looking after people and giving them what they want is our job. That isn’t the case here. Very disappointed.

The pub was quite busy as it was Bank Holiday, but the staff were lovely, very efficient. We were advised it woukd be a 45 min wait for food, which we appreciated being told. The food arrived and it was lovely, apart from my child's lunch. He ordered chicken nuggets, chips and corn on the cob. The chicken nuggets were over done, same with the chips and the corn was frozen!! I did advise a member of staff who apologised, and said she will come back to me, to tell me what could be done. But she never returned. I was more upset as she didn't return, and I had paid for a children's meal which couldn't be eaten.

Great food great place love it here very reasonable

We went here 29th March 2024 booked a table at 12 we was told there would be a 30 minute wait on food we waited well over an hour for our food to arrive stone cold there was 2 women working the play area rushing about friendly but again long wait for food to arrive like it did then again told all desserts was been made to sit another hour and nothing to arrive at this point we got up and had to walk out as we had 4 members of our party had to go to work upon leaving we tried multiple times to ring for a manger and no success no manger to be seen inside the restraunt

Went here for my 18'th birthday with my family, and it was wonderful. Sadly, there were a lot of noisy children running around, but despite the noise, it was a great service and had wonderful staff

Food service and price are all excellent.

I think they were under staffed but the food was awful , we usually come here as we have a big family and it has always accommodated us well but the food was terrible. I don't know what's happened. It really use to be good.

Food absolutely disgusting, dishes kept coming out without items, steaks were nothing but gristle and the fire alarm went off mid meal. Complained that starters were missing items and no apology given, were told kitchen were sure they’d sent it and had our table checked for the missing item! Staff didn’t come and check and couldn’t be found to complain about the mains. You ruined our son’s first birthday.

First time we been here and it was fab, we loved it, an the servers were so friendly and profesinal👍👍

Just been to this place but woi t be going again had had steak combo witch would have been OK if the chef hadn't laced it all with cracked black pepper that is not mentioned on the menu and ruined the meal . No one came to ask how the food was so after earing half of it gave up and left why is that chef's think everything has to be ruined with pepper if I wanted that I would have asked for it

Children's play area was freezing and only 1 staff member on bar who took food orders did coffees teas and drinks. Won't be going again till its changed

Nice place, and friendly attentive staff. Food was great, my only gripe (which is the same most places I go) was the pirti9n size for chips wasn't great. Other than that, if you're 8n the area and fancy a munch you can't go wrong.

Went in for food service fabulous

The food was good and the staff were helpful

Went in on a Sunday morning, go early because it gets busy unless you've booked. Kids love it but other people's children can be slightly feral. Food was OK, I did have food envy though because what my wife had looked loads better!

Honestly I must say today the staff went above and beyond for my beautiful step daughter who celebrated her birthday here with them lighting her candle & singing happy birthday even though we won't booked as a party group, honestly thank you from the bottom of mine & my husband heart, this is the 1st birthday he actually seen and had this special occasion with his daughter & you guys made it that little extra bit special. Will be back very soon, Mr&Mrs Hester

Pub side was ok but the fuzzy Ed’s part was disgusting, absolutely stank, everything was sticky, chairs cracked and damaged. Had booked for a meal but you lost our custom as it felt too dirty to eat there.

We arrived at 12.00, our table was reserved online. We were told at this time that the gas was off and would be back on in 10 to 15 minutes. We sat down to read the menu and made our choices. We approached the desk to order only to be informed that we could only order the drinks and we would have to come back to order the food when the gas was back on. We had just decided that we were going to ask for a refund and leave but it turned up 1 hour 30 minutes after we arrived. We decided to eat the meal as some of us had to go back to work. Out of Six meals ordered 2 were stone cold and my mixed grills steak and gammon was so tough I took it back for my dogs. By this time we were late for work and just walked out. As a group we come to Highfield restaurant at least once a month but after this experience we will not be coming back. Also the restaurant was empty so there was no excuse for bad service.

Just spent the morning at breakfast with Santa, excellent experience all round. The food was great and the whole package is fantastic value for Money. Our boys Toby and Cody loved it, the staff made it extra special. Thank you so much.

Came for some lunch today and a visit to the Christmas markets, greeted and was able to reserve a table for when we had finished having a nosey at the stalls. Food was lovely, and also managed to have a free Christmas cocktail through the sizzling app which tasted fantastic!

First time the food was amazing all four of us had different meals and they were all great . The staff were very friendly. Will definitely be back .

Nice place to enjoy a nice meal with friendly staff.

Good venue to take children for a meal and play area. Seven adults and three children on a Saturday lunchtime. We were told when being seated there was a half hour wait for food, staff were hard working and friendly. Menu was good and the food was decent for the price, the sizzlers and burgers were tasty and plentiful. Must mention the staff again, must get praise, they were friendly and helpful seeing as how busy they were.

Visited the other day and I have to say this pub is a hidden gem. I have been before and each time the food has been above my expectations. The lunch time deal is extremely good value and the food is good quality. The use of fresh chillies is certainly a welcome addition! Excellent value for money, good quality food and the staff are very friendly and attentive. Would highly recommend the hunters chicken nachos 😋

What a lovely day! We called in as not been in a good while, and Vicky and Emma were sorting out Christmas Tree 🎄 the decorations . We had a lovely chat with them, and they were extremely helpful as I am on a stick ( stroke survivor!) and nothing was too much trouble for them. They're a credit to the company and we will be back soon, hopefully with a group of minis too hahaha 😆 thank you for looking after me and my hubby 😘 see you soon 😊

Fab family pub with helpful and friendly staff.

Very disappointed that you had to pay for the kids to enter the play area