Highcliff Lounge & Bar in Bournemouth

Had a one night stay before an early morning flight from Bournemouth Airport. We had a signature room with see view. The view was great and the room was very comfortable. Didn't use any facilities, but the bar looked good. I think overnight parking was £12.

Lovely warm hotel. Excellent dinner, breakfast, not so good, reheated, tough sausages and crispy, reheated fried eggs. Hilarious bedroom and passageway carpets, gave us a good laugh, very strange choices! 🤔😒🤣🤣

Decent place but their aftercare was great, I left my headphones in the bedroom and they found them and sent them back to me. Great work.

We stayed at this hotel on October 13th, and from the moment we arrived, the service was top-notch. A special thanks to Sarah, who provided outstanding hospitality throughout our stay. She recognized our Platinum membership benefits and went above and beyond by helping us plan our local sightseeing route. Sarah even hand-drew a map to the nearby station, which was incredibly helpful. Some of the rooms have been newly renovated, and the sea-view room we stayed in was incredibly comfortable. The scent in the lobby was also pleasant and welcoming. The hotel is conveniently located right across from the beach, making it very easy to access the ocean. There are plenty of attractions nearby, and we took the 50 bus tour to explore the area. Unfortunately, due to my own reasons, we didn’t make it to Old Harry Docks, but we did visit the charming town of Swanage, which was still a fantastic experience. Overall, we had an amazing stay and would highly recommend this hotel!

If you are reading this review , please do yourself a favour and DO NOT visit this Marriott property especially if you are looking to celebrate anything special. We are loyal BonVoy elite customers for 10+ years now and this is the worst hotel we have ever visited and the worst ever stay we have had with Marriott. 1) There is no separate check in counter for Elite guests which is present in all other Marriott properties across the world; 2) The ladies at the reception are cold , un-inviting and the check in experience is very bland. No pleasantries and Sara/h was basically interested in finishing her standard guest check in pitch to get rid of us and did not answer any of our questions; 3) We requested for an upgrade (platinum guest) but the hotel was full so we were told we couldn’t get any (we booked the second best room available and checked on the BonVoy app and rooms of the highest grade were available so we were given false information); 4) Upon check in we saw the room had stains on the carpet, the towels, the glasses and there were no water bottles , we called the front desk 10+ times and no one answered, we then went down to complaint and were told that it will be taken care of, however nothing was taken care of , we got frustrated and went out for sightseeing instead; 5) The next day we left for the beach and came back at about 4pm to find a dirty room that was not cleaned. It is to note that even though we didn’t need to we reminded the front desk on the BonVoy app messaging feature as well to get our housekeeping done but it wasn’t till 4pm. We then called the from desk and as usual no one ever answers the call, we went down stairs to complaint and were told that the cleaning was still going on - the front desk or the housekeeping team did not even bat an eyelid at our complaint… after 30 mins an old Asian lady with a frown on her face came up to clean the room and asked us to leave otherwise she will not clean. When we told her to come back in 15 minutes she literally yelled at us and told us that she does not have the time. This was the breaking point for us as it is absolutely unacceptable for the housekeeping staff to yell at us and ask us to get out of a room that we have paid for just because they failed to do their job timely. We STILL left because we were tired at this point and knew the room will not be cleaned if we didn’t leave; 6) We then asked for the staff to cut our stay by a night and only stayed 2 nights instead of 3 as originally intended as by this point our celebratory mood had been ruined.; 7) This is an area where it rains a lot and there are NO umbrellas in the hotel even to rent. OVERALL it was clear that the staff is discontented with the hotel management and taking it out on the customers. From a customer point of view we are paying more than what we did before covid and shortage of staff / management issues should not be up for customer concession especially when we are paying more - Marriott needs to take care of their operations and this hotel does not even deserve to be a single star , forget four or five star. Continuing the horrible guest experience Marriott and the hotel did not send us the guest satisfaction survey to leave a feedback (as they are aware what a poorly managed property this is) so leaving the feedback out here and on other websites. The only positive is the location so do not believe the fake reviews here otherwise

A massive inconvenience to pay for parking at the reception desk, which was really poorly managed today. Plenty of staff around, just not serving customers. We queued for 15 mins just to pay for a car parking ticket behind others checking in and just one man working behind the desk. A terrible system! Surely in 2024 paying for marking can be done online or via a machine?

Good location and plenty of helpful staff to assist with any issues. Issues such as getting on their wifi which they certainly don't make very easy. They also must have run out of breakfast tea as I'd only been provided with green tea in my room all week. Breakfast is put on by a different company and although the buffet was ok, anything cooked was below average at best. The coffee also tasted like budget instant. Worst thing though was the parking. It's not cheap and you may well not even find a free spot anyway as it seemed permanently rammed when I visited in August. It's got some amazing views of the sea from the bar/restaurant but if you're room doesn't also have the view there's definitely nothing enticing about this hotel aside from maybe the very good Thai restaurant around the side.

We ate here whilst on a short summer break. It's a stunning location and the restaurant sports a good range of dishes at reasonable prices. Service was excellent.

We stayed at the Marriott for a week, arriving on 23rd June 2024. The hotel and room was very nice although we do feel a bit overpriced. Breakfast was probably one of the best we have had in a hotel in this country. The location was perfect for us and very quiet area. The hotel staff were excellent and helpful (especially the reception staff) although one day our bed was not made and the room only partially cleaned, we assumed that the member of staff may have been called away, mid clean. Our only minor complaint was the fridge in the room was next to useless and only slightly chilled bottled water. May we suggest the fridges are upgraded to include an ice box compartment to freeze ice packs. Overall a great vacation.

We had a very comfortable stay in the main building a few months ago. No problems. This time we booked to stay in the Kings Cottage in a "Delux" room. The room was furnished exactly the same as the website photograph but the furnishings were tired, grubby and smelt musty. The bathroom had meldew. The receptionist offered us another room in the same block which was probably furbished at the same time, it did not have arm chairs only one desk chair but the bathroom seemed cleaner. Not at all what we were expecting. All the staff were welcoming and helpful and the food was excellent.

Magnificent views, friendly staff - good brasserie

Service - no notable service for Bonvoy Elite members Check-in/check-out - ok Brasserie Blanc - relaxing decor, great for afternoon and dinner, basic breakfast options Room + Bathroom - spacious, modern bathroom, nice blue/white beach house decor, well-lit, quiet, great bay view

Very sad to see Bournemouth as now. Used to be a great city full of life. Now it’s like a ghost town. Covid effected this city badly. Government have to do something about it to help small businesses stay a life. Overall the hotel is good, good location, decent service.

One of my worst stay. Over rated. No variety in breakfast.

Stunning hotel in front of the sea. Rooms are amazing, super clean, spacious, design furniture, so confy ...staff is so so friendly....special thanks to Miss Carla Ares in the restaurant , she was so kind and wonderful....the only think I missed in the hotel is the indoors pool next to main building , that was not working for the moment in April 2024...I hope they can reopen very soon .....! The rest is 5 stars

Great hotel, great staff, great location. The breakfast is generous, varied and healthy -or unhealthy- there are so many choices. The staff are a great team who helped our group feel welcome throughout our four night stay. The bar is excellent too: hints of art deco, great cocktails and the glorious Camden Pale ale on tap: that's dangerous!

DANGER! Do not book with this hotel. I have been charged two additional expenses of high amounts from this hotel, I haven't received my invoice and I haven't been refunded part of the money which was pre charged. I have sent emails with my bank statements, another email with my bank stating the charges and I am now going through customer service. I have not had any support or help or response to these problems except we will get in contact. Two weeks have now passed since my stay. I feel completely stressed, overwhelmed with sadness and anxiety about this situation and if this problem isn't sorted out I will have to get a law firm involved. I am a regular client of Marriott and so far I have been pleased but this situation is disgusting. Stay from Sunday 24th - Tuesday 26th March 2024

We had an amazing time. Location and the rooms, restaurants, bar were wonderful. Strongly recommend having a cocktail with the sea view at the bar. Breakfast was very good too. Most importantly every member of staff we met was very friendly and professional. I can’t wait to come back again.

Extremely disappointed the service! We chose Marriott because we trust the brand, unfortunately they are not professional, they corporate with Palton park, but we don’t receive any welcome pack and receptionist keep causing breakfast included, even I showed the email that is included, they don’t sort the issue on time and I have been told breakfast not included in the next day morning and buffet breakfast is insufficient and very less choices. I don’t think I will come back again with kids. Swimming pool is closed seasonal as well. Kids no other leisure.

Check in was a bit hectic seemed like they had everyone waiting. And maybe not enough team to cope . Rooms very tired mould and dust around the windows. Shower curtain dated and faulty . Carpets very worn could defiantly do with a refurbishment. Booked for two nights only stayed one wanted leave. Pity stayed in many Marriott’s , not sure I would again.

Excellent location! Great staff! Good food.

Such a fantastic hotel! The outside facade looks a bit tired and could do with a bit of tlc, but once you get inside the hotel all that goes away. The inside of the hotel is truly luxurious, lovely carpets throughout, good quality fixtures and furniture, I particularly liked the essence which was being pumped around the hotel, even in the lifts! The staff were really attentive, friendly and helpful. The room was excellent, felt very luxurious and the bathroom was exceptional. We had panoramic views of the beach from our room on the fourth floor. We had food in the evening and breakfast in the morning at the Brasserie Blanc and both meals were great. I would definitely stay again.

Very nice mariott. The staff are friendly and helpful, the rooms are not too large but well arranged, bathrooms are modern and clean. Only thing I don't like is that there's no plug for the hairdryer in the bathroom, but it seems to be common for some hotels. Breakfast is good. I'd say the range of cheeses and fruits they have are rather small however. But other than that, I have been very happy with my stay here and would choose the mariott again if in Bornemouth.

We stayed 4 nights in cottage 513 and it was ok. Nevertheless, today was our check out and the hot water and heating weren’t working all morning. My husband called several times front desk but they kept saying somebody was coming to fix it and they never did. We ended up having cold showers in the middle of winter, as the checking out time was getting closer. At the front desk they offered my husband to waive 12 pounds parking fee for the inconvenience and recommended to write to the Head Office. That won’t change the fact the hotel failed to provide the basics and we have to have cold showers in the middle of winter. Very unimpressed.

Great staff....great location....lovely rooms....on the cliffs ...saw some signs saying don't feed goats !!!not sure what that was about haha

Great hotel. Friendly polite staff. Room is excellent 👌

Beautiful old hotel, which has been modernized and refurbished to a very high standard. The Christmas decorations are lovely! The staff are very friendly and helpful

I visited the Marriott for a large conference I was attending through work. We were organising a separate event and we had an emergency due to an issue with some of our printed collateral. Two of the maintenance team took time out of their day to help us and without them we would have been screwed!!! Andy and James- THANK YOU! You were amazing.

Wonderful hotel. Can't fault it in any way, at all. Location is magnificent, breathtaking views. Right beside the funicular railway too. Hotel has been recently refurbished to a very high standard. Check out the pictures online. Rooms are fabulous and the style and quality of the fit out is impressive. Breakfast is exceptional. Restaurant is lovely with amazing service and really good food. Service from all staff has been exceptional, efficient and friendly. Price of room and food in their hotel is way below what you'd pay for this quality elsewhere. Check it out, you will not be disappointed - if you are, it's you :)

Superb restaurant. The food was amazing.

The hotel, staff, location are amazing. But my room was in a cottage that was barely heated and the temperature was like being outside. Luckily after a couple of calls and trying to get the heating fixed, already at night, the staff found another room which was much better and warmer. Nevertheless, I think cold rooms are not what you’re usually expecting from Marriott.

Just getting a large parking fine cleared.

Fantastic location, amble parking. Beautiful scenic views. Staff go above and beyond to provide the best service possible

Can't wait to come back. Overall, from reception to the room and breakfast 5stars!

Hotel bem confortável, com diárias por volta de 120GBP. Café da manhã muito bem servido

Great place on top of cliff above the beach. Only been to the Brasserie Blanc in the hotel which is excellent.

Updated 2023 - this is our third or fourth stay over the years, and since our last, some of the rooms have been beautifully renovated. Unfortunately the indoor pool has now gone (seems to be the trend), and the outdoor one was shut (off season). The staff are very friendly and efficient and the location is great. We were less fortunate with weather this time (wind, rain and some hail). Unfortunately there are some guests (let’s just say “from over the pond”) who are impolite. The car park is pretty small (in terms of number of spaces and size of them.). It’s a bit of pot luck if you can get one. We’ll come back again earlier in the year. 👍

Although under renovation (June22) the management keep noise and disruption away from guests. Excellent seaviews, and close to the centre, but not the noise of the pier. Food was good, service great.

Building is old. If other guests are in the room above yours, the ceiling of your room will whine and creak. If people are out in the hallway, you can clearly hear their conversations. Good luck trying to sleep.

Excellent hotel. Very close to the beach. Very big rooms. Restaurant breakfast and dinner were excellent. Stay here!!

Awful customer service, really disappointing in all aspects. We won't be returning. Having regularly stayed at JW Marriott's for business trips we thought we would take advantage of the good weather and stay at what we thought was a premium hotel on 17 June 2022. We were so disappointed and would suggest alternative options if you want to enjoy your holiday. We arrived in the evening to found no parking available due to an event. All of the staff seemed to be pre occupied with the event rather than taking care of the guests. Rather than having a partnership with alternative parking providers that should be equivalent in cost we were directed to other random public car parks which were more expensive! At check-in reception just provided a map and said try here and there. After driving around for an hour we finally found some parking. You stay at such a hotel in Bournemouth to take the hassle out of such issues! We eventually entered the room and were surprised to find no drinking water, fridge not working, no shampoo and not even any slippers. This is unacceptable especially given the prices charged. We had to repeatedly call to address these items which again is not what you want to waste time on. Key cards also continued to stop working. The floors are creaky, but that is to be expected given the old building, however the bathroom was outdated. Restaurant is run by Brasserie Blanc (we were later told independent to the hotel but as it is in the hotel Marriott should be responsible for the service and behaviour). Food was good with decent portions although the staff were running around chaotically even though it wasn't that busy. We later went for a tea and coffee in the bar and encountered the rudest bar man (Mark/Marc?). He took our order and we sat down next to the bar. After patiently waiting 15 minutes and watching him serve multiple people we popped back to ask where our drinks were, he ignored us for a few minutes and then once we got his attention he made an excuse he didn't see us (not true). The drinks had been sitting on the side all that time. There was no apology and after we made it clear we would not take the cold tea and coffee we had to ask for a refund. The manager (in a blue shirt) also wasn't too bothered which is just typical of the attitude at this place. It seemed like they thought refunding us was a favour and would make up for the hassle. Breakfast was good although milk coffees should be included. Note to management service maters!

The worst hotel, service and staff I ever have experienced in my life. Doesn’t deserve even 1 star.

Take off the sheets and look at the mattresses, disgusting.

Definitely the best hotel in Bournemouth. The location is simply stunning. You can see all of Bournemouth's coastline. Clean and spacious rooms. Great restaurant. All the services you can think of are available. Only 4 minutes away from Bournemouth pier. 8 minutes away from the city center.

Stunning hotel and location too

Comfortable room not in main hotel but in an annexe building. Reasonable priced.

As lifetime Marriott Titanium members, we NEVER read reviews before as we have never been disappointed with a Marriott hotel in 30 plus years. Firstly let me say that the staff here were LOVELY and tried to help us. They clearly knew that the room was awful. We stayed here for one night in May as what was supposed to be a very special treat on a return to the UK after not traveling there for 3 years because of Covid. Our room was TERRIBLE. Literally the WORST hotel room we have ever stayed in. (Even compared to cheap motel rooms in the USA!) Had we not been meeting friends there for dinner (which was fabulous) we would not have accepted the room. The staff tried their best, but this room is CLEARLY about to be refurbished. Terrible bed. A sofa you defintely wouldn’t want to sit on, and a bathroom that was like a bathroom in a hospital from the 60s. We had to use THOUSANDS of points to stay here, and my husband was devastated as It was supposed to be a special treat for us whilst staying in Bournemouth. I implore you, before you book here, get confirmation in writing that you will get a newly refurbished room, otherwise avoid this hotel at all costs.

Excellent location for the beach and the service is of a very high standard.

First night here of 5 and the room is fantastic, the food is devine but I'm afraid to say all this is put into the shade from the service from the staff. From the moment I first registered to book in, to the people serving. It was all above 5stars

This is one of the worst hotels I’ve stayed at. The furniture in the room is old torn and dirty. Curtains are covered in dust. The reception desk is under staffed and only one person on the desk which means a long delay waiting to check in and check out. This is a one star hotel at most

Very welcoming, staff a delight. From Breakfast staff, bar staff and reception. Great sleep on most comfortable beds, room good size and very clean. Thank you.

The renovated ground floor gives the logical impression of a decent hotel. Unfortunately this is not replicated in the rooms. Take a few step up the stairs beyond the lobby and the modern decor suddenly comes to an end as you are met with a hotel that looks 40 years older. Mattresses were terrible, massive dips in the middle. Should have been replaced a long time ago. Big gaps under bedroom doors lets light in all night from the corridors. Poor value for money. Nice staff and a good bar / restaurant though. Great location.

Clean room, comfy bed, great location, good breakfast. My only criticism is the lack of a toilet brush in the bathroom. Being away from home and enjoying rich foods and fine dining I have found that on more than one occasion I have completely destroyed the toilet bowl during my morning ablutions. It is not without a measure of embarrassment that I have left several atrocities for the poor cleaning staff to have to clear up after me. Indeed, if this were a war zone I fear I would have a strong case against me in the International Criminal Court for crimes against humanity. All of this unpleasantness could have easily been avoided by furnishing the bathrooms with a toilet brush. Otherwise a great experience, would come again.

Fabulous location, straight in to the ocean and lovely staff. Stayed over the Easter break in one of the sea facing rooms and the staff did a fabulous job in making our stay a pleasure!. While the room, location of the hotel (tens of steps away from the beach) and the Marriott standards was absolutely enchanting, the over and above parking charges at 12£/day and average food was a downer. All in all a good hotel with great staff but, not a compelling food & attention to detail place.

Absolutely fantastic location with fabulous sea views from our room and just a short walk down to the beach. The staff were friendly, helpful and very welcoming. The room didn't live up to our standard neither did the breakfast. However that wouldn't put us off returning as the standard of cleaning was exceptional.

One of my favourite places to stay

Nice friendly staff and they go all out to help you

Beautiful location, needs more crowd.

The so called 'superior' room had threadbare chairs, patches of dirty carpet, rusty shower doors but had a wonderful sea view. Staff very friendly. Breakfast just warm. The hotel needs a refurb.

This place has clearly seen better days. The downstairs areas have been refurbished but this ends as one goes up the stairs. My room was ok but needed to be refurbished. The downstairs areas are nice enough. I ordered a whisky at the bar from their menu to be told they don’t have it and the choice I was offered was very limited. I then saw a lot of other whiskies elsewhere at the bar that the barman clearly didn’t know he even had! I don’t think this is a great example of the Marriott brand.

Great hotel, we really enjoyed our stay here. Child friendly, great views if the sea

Stayed here for a 60th Birthday party. We booked a sea view room and was not disappointed. Excellent customer service and impeccable food and drink. Will definitely be staying here again.

Room was excellent, food was excellent and staff were lovely will be going again, and beautiful views from the bar xxxxx

Staff are not very friendly toward people of colour.

Attended a course for work reasons, very nice lunch, lovely location

To be fair was a nice hotel....but, I felt like it has got a bit tired. Was kept awake most of the night as the windows whistled in the wind. Possibly the worst cocktails I've come across they also cleared the bar a few minutes after last orders with nowhere to go a sit and finish our drink!!

We came to celebrate a 90th Birthday, Exceptional food and service, our waiter Dayron was wonderful - credit to the Marriott team.

A bit creaky in places and the breakfast is not good at all - the mushrooms looked like they’d died… but the food for the evening events was very good. The beds are very comfortable too.

The restaurant is first class excellent food

Great location with stunning views!

Grand old hotel with loads of character. Yes, the odd bit of shabby here and there but overall nothing to spoil your stay. We booked a family room for 4, (2 double beds) which turned out to be one of their "cottages" - a a run of maisonette type rooms seperate from the main hotel. Fantastic sea view and a door that leads to a lovely garden area. (Ground floor only) Breakfast was fantastic - buffet style, plenty of choice. Brilliant stay. We will be back!

The location is amazing! The furniture was a bit torn. Comfortable beds with stunning views. Make sure to book a seaview room.

The hotel is very old school. Due to historical reasons the hotel occupied several buildings. There are cottages, main building and annex. I was upgraded to a sea view room on the main building. I enjoyed my room very much. The hotel is nice and too busy in winter. I can imagine the hotel being super busy in summer time. I also enjoyed my breakfast and dinner in hotel restaurant. There are many eateries around and you won't get bored. There is also a Nisa Local nearby to stock essentials should you needed. Highly recommended.

Very sad to say for a high quality establishment it was very low quality. Dirty bath tub, stains on the curtains and breakfast was below average with stale bread and croissants. The rest of the breakfast was cold. When challenged at reception they refused to get the manager we could only email our complaints. Very disappointed and would not recommend.

Wonderful waitress Vicky at breakfast made our stay so much more enjoyable. A huge thank you from us. Saturday morning 15th January. Big thanks to Vicky. Very attentive and very pleasant and welcoming.

The staff were excellent when we complained about the awful smell coming from the bathroom in our room. We were moved to another room but unfortunately the room was full of stained furniture, poor cleaning and the hotel was so dated, tired and dirty. Definitely not worth the money we paid. So much potential, just needs massive upgrades/updating. Staff however were excellent.

It was good but they put us in a disabled room which I didn't ask for. We changed rooms without any agro.

Great room, games for the kids, breakfast excellent and the New Year's Eve party was brilliant.

Good bar and service but rooms need some updating. A jewel that needs some polishing

A wonderful restaurant with great food and service !

Fantastic I watched Bournemouth airshow from here, got to be one of the best views in town, and the food and drink was amazing, great staff as well, super friendly, polite and helpful 👍.

Not quite so impressive as previously. No space for a group of us at the bar followed by no help to get drink back to the table

Spectacular view to the English Channel and friendly staff at this hotel are making our Christmas holiday even more hectic. I recommend this hotel for a night or two with wide variety of breakfast.

Not what was expected. Still charges for internet! Needs some attention.

Very helpfull and freindly staff. Lovely room with sea view, and a good hearty breakfast

Lovely stay, great service and fantastic location.

oh i spent two weeks there also almost forgot spa was beautiful a nice place to enjoy sunrise the canteen was fantastic some foods are Delicious

Great staff with amazing sea view lovely place to relax place could do with updating in rooms and corridors up stairs

We were situated in the deluxe cottage spaces, beautiful sea view in a beautiful location. The staff, local residents, food and entertainment are simply unmatched here. I noted in my initial booking that it was my partners 30th birthday, they went above and beyond to even leave a lovely printed note recognising this within the welcoming letter. Astonishing job to the team at Marriott Bonvoy. We will definitely return.

Friendly staff and good location. Very supportive team, we had an emergency and had to cut short our stay. We got full refund for the 2 nights which we were not expecting. We really appreciate the gesture and will definitely be coming back soon.

Very good hotel. Room was very good. Right on sea front. Enjoyed our stay and would definitely recommend.

Superb location, limited parking and catering that is adequate but slow in the evenings.

The staff are great, as are the rooms. Can’t fault them. But they need to sort out stone cold the breakfast buffet, and change the (rancid) oil they fry the hash browns in. They cook the food, and then bring it out and put it on a table, on trays. It all goes cold. I mean stone cold. Might be hot at 8am. By 9:30 no so hot. Cold fried bacon, cold fried eggs, cold sausages, cold everything. Either cook it fresh for each gust, or get a proper serving station with heat lamps etc to keep,it at least a little bit warm. AND CHNGE THE OIL they fry the hash browns in more than one a decade would help. They were VILE like fried in old socks.

We love this hotel, friendly staff, very welcoming. Our room was a deluxe with an extra large bed which was so comfortable, slept so well. The room was very spacious with seating and a lovely bathroom. We didn't gave a sea view, but we were only there for one night. Breakfast was superb, so much to choose from. This was our second visit here❤

The room is outside from the hotel , in a cottage. Rooms are clean and spacious but very old furniture and bathroom! No drink water il the room .

Beautiful hotel inside and out. The staff were all amazing and very friendly. I would definitely recommend to anyone and i Will definitely be returning there in the summer xx

Fantastic atmosphere, very friendly staff, Charme and style of a grand hotel out of the 30s. Perfect place up on the cliff. Excellent rooms.

Great time great staff ,great FOOD

I've been on so many different hotel and always check under the bed as a habit. I've found many things such as pen or tissue but I've never found fresh fruit. Believe or not I found an opened crisp pack and a mandarin 😳. I'm so disappointed with the service as well, we booked the room for four adults and got only 2 little shampoo. Let alone the breakfast situation, we paid almost 200 pounds and they said that the breakfast is exclusive. I'll never recommend it to anyone even my enemies. I can't believe we waste our money like this.

I had a very basic question about parking for those attending a meeting at the hotel this Friday. Initially nobody would answer the phone. When I finally got through, a young lady (on reservations) could not understand English sufficiently well question and put me on hold. After 10 mins of waiting I gave up - answer my probably what she wanted. This I'm afraid is tantamount to poor customer service.