Hetty's Tea Shop in Staffordshire Moorlands

Visited on Saturday 23rd November. Beautiful setting. Lovely vibrant atmosphere inside. Classic Victoria Sponge was ok. Mediocre. Looked better than it tasted. For £4.95 a slice, hoped for more though. Coffee was absolutely rubbish :-( Really disappointing. Very weak and mainly froth. Cappuccino should have a creme yes but it shouldn't be frothy....and there was seemingly virtually no actual coffee underneath. I had oat milk but that shouldn't make a difference. We were going to go back the following day, but decided against it. For three of us to have a drink and cake with not much change from £30.00, we wanted just a straight forward decent cup of coffee. I don't mind 'complaining' and asking for another cuppa...but I truly thought it would be exactly the same, so didn't bother. Also, didn't want to put a downer on our girls' visit. Such a shame. Invest in some barista training and this place would be truly great. Sorry to leave a negative review....but it's honest.

We held my friends baby shower at hettys today and they kindly let us have the upstairs room and served us high tea. It was such a beautiful room and we felt very special. The food was amazing and the scones were out of this world.

Love this place. The staff are really friendly. They serve the best scones ever. The setting is really lovely. The only thing they could improve on is the coffee which isn't great. Would also be nice if they brought back the full breakfasts that they used to make.

Excellent Choice of food as usual, extremely competitive prices. Always a pleasure to eat here especially with the friendly staff, the range of Scones and pastries amazing, Wonderful walks aswell.

They were very busy when we were there so service was lacking, a lot of tables were not cleared, the scones were dry and the coffee was not very good. A beautiful old tea house though.

Just got back from a fab lunch of a beef cob and cinnamon swirl. Delicious..never fails to please 🙏

Great Sunday stop off to avoid the rain - but what an amazing find! Nothing was too much trouble for the staff who gave us a very warm welcome! Tried their new speciality - cinnamon swirls - worth making a special journey there for! Fully recommend Hetty’s for afternoon tea - whether the weather is warm enough to sit outside, or cool enough to make you seek shelter inside! You will not be disappointed with this little Gem!

Hi stopped here while on our canal boat and ordered 2 high teas, the food was amazing beautiful homemade scones. Even took some of the beautiful cakes back with us. Biscoff latte was also really good. Would deffinatly recommend this place to anyone.

When I have visitors I take them to Hetty's. It's local and friends are usually impressed. However, yesterday we were not at all impressed. My Canadian friend was on a visit. We wanted a light lunch before picking the grandchildren up from school. First of all, there was a lack of menus and we had to go looking for one. Then, we stood for a long time in an extremely long queue to order. When we got to the till we were told it was a 45 minute wait on food! By then, after standing in the queue for 25 minutes it was too late to change plans so, we took the risk. At 10 to 2 we ordered sandwiches and soup.We thought if we had the food by 2.30 we'd be ok. At 3 o'clock we were still waiting!! How long can it take to make sandwiches and put soup in a bowl? We eventually had to leave and asked for the order to be cancelled. Our money was returned but no real explanation for the unacceptable delay was given. Hetty's, I think you need to reconsider your system. If there's a delay on food, put a sign up saying so, then people can choose to queue or not.The queueing, in such a tiny space, causes difficulties for staff passing with trays and customers with their drinks trays.It stops people from being able to view the beautiful cakes in the cabinets and being able to see the specials board. I wanted the beef but when I asked for it was told they didn't have any! Take it off the board then! All in all, a very poor experience. I felt sorry for the staff who were trying their best.

Read the positive reviews and decided to cycle 20km along the canal to try this establishment. To be honest it was underwhelming. Ordered a luxury high tea but with no scones left (and it was only 1.30pm) I opted for a brownie replacement. In hindsight without having the clotted cream and jam I actually think I’d have saved some money by ordering the items separately but after spending at leat 20 mins queuing to order and with many people still waiting to order and also the prospect of at least a 30 min wait for the food, I sort of made a snap decision. The tuna/red onion sandwich was okay but no better than a regular supermarket version. The brownie was more like a vaguely chocolate flavoured sponge with a not very chocolatey topping. A side order of chips turned out to be a small dish of frozen fries which at £4.25 and based upon the portion, wasn't great value. A salad garnish and a few crisps complemented the high tea. The americano was decent enough and in a good sized mug but all in all not the best cafe experience I’ve ever had and doubt I’ll be cycling back along the canal again.

Read the positive reviews and decided to cycle 20km along the canal to try this establishment. To be honest it was underwhelming. Ordered a luxury high tea but with no scones left (and it was only 1.30pm) I opted for a brownie replacement. In hindsight without having the clotted cream and jam I actually think I’d have saved some money by ordering the items separately but after spending at leat 20 mins queuing to order and with many people still waiting to order and also the prospect of at least a 30 min wait for the food, I sort of made a snap decision. The tuna/red onion sandwich was okay but no better than a regular supermarket version. The brownie was more like a vaguely chocolate flavoured sponge with a not very chocolatey topping. A side order of chips turned out to be a small dish of frozen fries which at £4.25 and based upon the portion, wasn't great value. A salad garnish and a few crisps complemented the high tea. The americano was decent enough and in a good sized mug but all in all not the best cafe experience I’ve ever had and doubt I’ll be cycling back along the canal again.

Had brunch at Hettys today. It was busy but didn't have to wait too long to order. They advised that there was a bit of a wait for food but was delivered quicker than we expected which was a bonus.

Beautiful location, excellent service, good selection on the menu. Great Victoria sponge cake served with a great cup of tea after a long walk. Will definitely return and recommend.

Absolutely lovely cafe, have been here often and thoroughly enjoy every visit. The food is brilliant and the cakes lovely, would really recommend :)

Lovely setting by the water, sat in one of the waterhuts with the dog as it was starting to rain. The food and scones were really good, will definitely be returning

Beautiful food and milkshakes are amazing

We regularly enjoy a trip to Hetty's as a young family! Meals, coffee and the obligatory cake 🙂 Understandably it can be busy, especially in the summer months but it's a great opportunity to enjoy a seat outside, watch the ducks and the surroundings. Charming, friendly and delicious 😋 Thank you!

A lovely place to sit, relax, eat cake and watch the world go by, even better when it's nice and can sit outside. Friendly helpful staff and delicious treats, coffee was very good too, just a shame we had the kids with us 😂

Went to Hettys I go for the coffee and cakes they cannot be beaten staff just always so friendly my grandaughter had a tea which was served beautifully in a tea pot cannot wait to visit you again 5 star as always

I’m gluten and dairy intolerant. I called before my visit. Even though the options were for brunch and I was too late they still made me some lunch and saved me a brownie for after. Will definitely go back.

Basic menu. Disappointing. Below average coffee.

Unfortunately, no plans to return - although the scones are good and the surrounding area lovely, the price for us put a bit of a downer on things. We felt vastly overcharged at £12:80 for 2 scones with cream & jam (no drinks) served on a cardboard tray - jam & cream came in plastic pots.

Would definitely recommend.Lovely area and scenery.Seating inside and out,delicious food and lovely staff.Plenty of parking.

Great food and service in a beautiful setting, would highly recommend a visit! We'll be going again.

My first visit,came with friends for my birthday,we had tea in the pod, was lovely high tea and staff were really nice

Great food. Great atmosphere Great setting Lovely staff A great place to meet up with friends and family. Have been today to meet with best friends in the pod. Would go again and again. The lemon scones are amazing.

The afternoon of Tuesday,2 July, was sunny and warm and my husband and I decided to go to Hettys Tea Shop in Froghall. The situation is idyllic as it is by the side of a canal surrounded by lots of trees.There was a problem when we arrived so it was closed, but the owner spotted myself and my husband, with his wheeler, sitting on a bench and she gave us coffee and cake.We have been there many times.The food is always fresh and very good. The staff are friendly and always helpful.

Lovely little tea cafe. Oatcakes were very tasty. Surprisingly the tea was very disappointing and weak especially from a tea shop. Option of warm milk with Americano coffee would have been nice!

What an amazing place! First class sensitive refurbishment of an old building! The food is delicious. Had ‘roast of the day cob’ with a side of chips. It was perfect. Was too full to have a desert but couldn’t resist taking away some scones and cake. The scones are the best scones I have ever eaten. Apple crumble scone with jam and cream; who’d of thought it could be so so tasty. Highly recommend this place. We will certainly be back; probably in the car as it takes too long by Narrowboat. I’m sure if we attempted to get the boat through the tunnel now having enjoyed amazing food she’d be sat low enough to pass.

Lovely afternoon tea recently at Hetty's. Food is consistently good, fresh made to order not sat for hours, cakes and scones to die for in a quiet chilled out spot, to truly enjoy switch off, slow down, relax It gets very busy, it's a small business, if there's a problem then raise it and give the chance to put it right, be polite, it's not difficult, how quickly people forget recent times. Thankyou Team Hetty.

Treat as on annual leave, 13.30 and 1 scone. So we ordered hot roast roll no roll but bread. No yorkshire pudding and no roast pot not good.

Lovely place well worth a visit

Arrived at 1300 for my mothers 88th birthday, food eventually arrived at 1430. I can't see how it takes so long for soup and sandwiches. We had to order cakes before the sandwiches arrived as they were running out. My wife and mother ended up eating their cakes before the sandwiches, as they were hungry.We ordered 3 lots of drinks waiting for the food. The tea room was nearly empty by the time we ate. Food was nice when it eventually came.

Fabulous food so glad we visited. All excellent. Loved the roast of the day cob and the cakes have the wow factor. Spoilt for choice so took some home. Very reasonable for a treat.

Fantastic location and very friendly, helpful staff. Excellent choice of well priced food and drink. Easy free parking and good are for visitors.

Twenty one minute wait in a queue that's forced into paying absolutely ridiculously over priced items. £3 I paid for a can of 7up which I was asked if I would like it poured into a glass to hide the fact that the cans clearly say on the side only to be sold as part of a multipack, very dishonest in my opinion and scandalous. The staff were painfully slow at serving, taking orders and handling cash seemed difficult for them, doing things in the wrong order of fashion

We had high teas in the dome, the food, service and the staff were lovely. Highly recommended a visit to this place.

I stumbled across this aesthetic and quirky tea room on my long bike ride from Bristol to Manchester. I was feeling a little worse for wear after 140km and decided to take my leave and enjoy a tasty coffee. The lovely ladies serving me were so kind as to charge my electronics and replenish my water supply all whilst I rested my weary legs. When it came time to leave, the kindly staff member (I was rude not to ask her name) offered me a delicious scone and a cream egg, both of which I enjoyed enormously in 'thors cave' a few kilometers down the road. Thankyou from Bristol :)

Thank you all the team at Hetty's, another lovely lubch. Food and service were fantastic. ❤️🎈

Great place with the best scones i ever had.

We just needed a drink - chose to have a hot chocolate to take out and sit in the sun - but you would expect to actually fill the cup up not 1/2 full -£4.20 for 1/2 cup of hot chocolate is disgraceful- I guess the kettle ran out of water Will not go again

Lovely location. Good food. Staff very accommodating Understand food made fresh and there may be a wait BUT we booked for 1pm and food (high tea) was served at 2.08. Good proportion of the time was spent in the queue to order.

What a beautiful little gem. Super tea room. Not the speediest service but very attentive and nothing is too much. We had young children and the kids food was great. They even had small forks. Sunday afternoon and the sandwiches we ordered were spot on. Now if you like cake the portion size is massive, defo a sharing size. Loved our visit 7/4 the staff were brilliant with our children and the girls lived it. We will visit again. Thank you

Visted Sunday 7th April 2024, was welcomed and seated quickly, ordered without issue. Over an hour later one breakfast came out, 10 minutes later still waiting for the other, I had to go ask and it hadn't been made, in other words forgotten about as I sat watching people who came in after us receiving their meals. I got a refund but was left hungry and will not be returning

Wonderful tea room.in a beautiful location. Excellent food, polite friendly staff, definitely recommend and we shall return. Actively encouraging dog walkers and motorcycles.

While browing the fb pages a post popped up showing delightful pictures of hettys tea shop. Situated on the side of a canal. A fallback of wooded areas for a walk if you fancied it. So there and then we decided to go. Spur of the momment type of day. We did the scentic route and it took over 2 hours to get there. Seeing beautiful english country side and the sun even made an appearance. We arrived and even thou it was busy we managed to find a table. Beautifully decorated and inviting. My son ordered pizza and fries and myself and my husband high tea , comprised of a sandwiches or your choosing, crisps, salad and scone and jam/cream. A little bit of a wait for food due to it been extremely busy but it was worth the wait. The staff are lovely, friendly and welcoming. Nothing was too much trouble. The food was beautifully presented and the cakes were delightful. Home made goodness on a plate. A lovely stop off. Definitely be visiting again to take an adventure on the near by canal tow path to see the wildlife and take in the water falls.

Lovely tea shop shame about the food waited over 2 hours for quiche, salad and chips. The Mediterranean quiche was flavourless and burnt and the pastry was too thick. Very disappointing visit. The wait was horrific

Hi , we came for Mothers Day , the food and cakes were lovely and the staff were very friendly especially a lady with blonde hair , didn’t get her name . The downside was we were squashed in a corner with a tiny table suitable for 2 but there were 4 of us and my husband is over 6ft tall. Whilst we were eating one of the staff needed the card machine which was on the window sill behind us so myself and my husband had to stand up and move out of the way so that she could retrieve it . After eating we ordered dessert which were delicious but no one came to take our plates from the first course so we had to move them ourselves and put them on a table next to us ….as this was a treat for Mothers Day it spoilt it for us really …. a shame really as the food really is excellent .

We were invited to afternoon tea by my cousin who had booked a table in Madam Hetty's as a birthday treat. The decor was lovely the waiting staff were very helpful, the table which had been booked was not available so we were sat on a table squashed in the corner. Proscecco was ordered and we were told no large bottles were available so had to settle for 4 small ones. The food arrived which was average and the glasses arrived all streaky and dirty, the next ones arrived which were slightly better, did not want to spoil the atmosphere so just accepted them. We had a great time soley down to the company we were with. Would we return? Sadly No.

Great food and staff, can get busy at certain times so have to wait a little longer for the food to arrive.

Food was very average. Service was awful

Great location, great food. We have been twice, the first time the food took 55mins and was not the correct order, second time food took 40 mins which was just OK, it was busy, but we had to ask the young girl to clean the table twice. The first time she left food on the table and the second she cleaned with attitude and still visually dirty. Later she cleared the table nearby leaving cake all over the table. The next customer had to clean it himself.

We went to Hetty's last week for afternoon tea and had a brilliant experience. We'd never dined upstairs before and we were keen to try it out. We weren't disdappointed - the setting was really nice and very quirky. The food was lovely and the we had so much we ended up taking some of it home. The ssrvice was great and the staff were very pleasant. We will definitely return which in my book is the acid test.

We booked a table here for breakfast. We had lovely Hettys Breakfasts and hot drinks. The tea room is a beautiful building inside and out. The staff were really friendly and accommodating to our requests. We didn’t eat the cakes but they looked amazing! Highly recommend

Poor service waited ages. 60 mile round trip and all I could eat was a so called bread basket which was 2 slices of ordinary brown bread on a plate. No choice for vegans. I don’t eat meat alternatives aka sausage on menu. Fruit loaf not suitable for a vegan. I think you had a cheesecake but I wanted a savour snack. Beans on toast was on kids menu. Please up your game.

Great location, really cosy atmosphere, lovely staff and good food/coffee.

This was part of my 65th Birthday present from my daughter. Family afternoon tea, what an enjoyable experience! Everything was perfect and of the highest quality. Full credit to the owners and staff of this venue. The two young ladies who looked after us Amelia and Olivia and nothing was to much trouble, they were pleasant and helpful. The food is deliciously individual and lots of time and effort had been put into the presentation. I personally came away with a precious family memory of a very enjoyable afternoon. Faultless

I visited Hetty's Tea Shop on Saturday 11th Nov with family and a friend. The staff were so friendly and helpful. The decor is beautiful. The coffee & cakes were delicious. We didn't want to leave. We enjoyed our cakes so much that we bought some to take home too! I will definitely be booking for afternoon tea next time.

Arrived for afternoon tea and were greeted by the friendly staff who took us to the upstairs room. The room was decorated so beautifully and enhanced the experience.. The food was fantastic and all so beautifully fresh and was displayed in a lovely basket.. Any uneaten food can be taken home in provided boxes! Poppy was delightful and helpful explaining the types of food and optional beverages. A truly lovely experience and we will definitely be back😊

Really lovely atmosphere!! Lovely food and the staff were lovely and attentive! we had the pre booked afternoon tea for my bridal party and would definitely book again!! The room was decorated so lovely and in the privacy of our own space by being upstairs! Thank you so much for everything!!

Had a beautiful breakfast and a pot of tea , lovely surroundings buy the canal, staff very efficient and friendly, lovely choice of cakes and deserts would definitely recommend this place , thankyou we will be back.🙂

Had a lovely afternoon tea celebrating my friends Birthday, would definitely recommend food amazing , decor is out of this world Will be back soon

Lovely staff and a beautiful place but sadly the standard of food has plummeted, last year I was amazed at the delicious Cheese, apple and mustard wholemeal sandwich, after telling all my friends how good it was I was completely gutted about the same sandwich I had, completely different thin bread , cheese and apple on the sandwich and 2 sachets of the cheapest bland mustard instead of proper English mustard already being on the sandwich like it was before, sorry but it was shocking

We had a lovely visit today. Unfortunately, there were no seats downstairs and my grandad struggles to walk upstairs and has dementia, but the lady that served us (I didn’t get her name) was so helpful and offered to help him upstairs, I told her that we’d be ok, and instead she carried the tray up for us, and took the time to lead us upstairs (as you have to go back outside) She couldn’t do enough for us. The food was lovely and the service was incredible. I’d like to say a huge thank you to this lady, she’s a credit to your team.

This is a lovely little tea shop, but the service is woeful! Not from the girls, they're lovely, but the set up. Each person is doing individual orders, then making drinks etc which makes for such a long queue. Wouldn't it be more beneficial to have one person making all the drinks and one doing cakes etc to keep the queue short, there are plenty of staff to do this I noticed? Maybe I'll return on a less busy day

We love it here but I won't be ordering an oatcake again. Disappointing to say the least. I think that we'll stick to a slice of cake next time, they looked delicious.

Lovely quaint cafe serving home made fresh cakes and food etc very busy when the weather is good

Had a lovely meal absolutely delicious cake looks delicious too 😋 well worth it x

We visited Hettys on the way from Stoke on Trent to Sherwood Forest. We were going to another tea room but it was closed so we had to look for an alternative for lunch. We where so glad we had to find somewhere else to stop as Hettys is such a picturesque setting, the staff were wonderful and the menu was superb, we are so glad we found it. We had a wonderful high tea.

What a great place first time here food was really good went for lunch party of 7 had a small room to our self which was good can sit in or outside was a bit busy had to wait for our meal sign of a good place will be back for definitely

Lovely tea rooms in a beautiful setting. Plenty of vegan options and delicious breakfasts. Service was efficient and the staff were really friendly.

A really nice, quiet little canalside tea shop. We sat out the back on the canal, plenty of outdoor seating at the front too. Big car park, which is also used by walkers so if it looks really busy, there’s probably still space for you. Toilets (public) are in a separate building across the road. Food was great and drink were too. Service was friendly and average prices.

We visited Hetty's this afternoon for Lunch. What a gem this is! Lovely food and the staff couldn't do enough for us. We will certainly return and try the cake next time! 🌟🌟🌟🌟🌟

We absolutely love Hetty’s Tea Shop. Staff are always welcoming, food and drink is always lovely, area is stunning, lovely decoration and vibes inside. Our only issue is that we believe it is overpriced for what you get. We’ve come August ‘23, June ‘23 and November ‘22 and have loved it every time but again, the prices are its only fault.

Hetty’s Teashop displays and sells local books authored by Lindsey Porter. On a recent visit to pick up the results of the book sales, Emma most generously donated her share to the Alzheimer’s Society. This was such a lovely kind gesture to a very worthwhile...

We had a fabulous afternoon tea today for mums birthday. The food was amazing, the presentation was superb and the setting is just lovely. The staff were lovely and brought out a slice of cake and a candle to sing Happy birthday 😀 Highly recommend!

We were really looking forward to our visit, but we experienced customer terrible service. On arriving, there were several spare tables so not full, we ordered and we were told there was a 30 minute wait for food, although surprised, we agreed to wait. We...

Lovely place - friendly service, excellent veggie breakfast (served on a nice hot plate). Dogs can't go inside but if there are only 2 of you, there are some lovely little booths round the back overlooking the canal and dogs are made welcome there. Beautiful...

Came here for breakfast.. beautiful setting, however in my opinion breakfast overpriced with chipotle sausages being served instead of local premium sausage and only one slice of toast!. Tea or coffee not included in the price of the breakfast.

We have been to Hettys today and couldn’t fault the food and service was excellent with every member of staff very friendly and couldn’t do enough for you. Thank you ladies

We visited Hetties tea room today (03 July) and spoke to a man doing some maintenance work on the covered seats on the canal side he explained the history of the building and what the owners were planning on doing to it. We originally went...

Visited Hetty's again and nothing but praise for the experience. Beautiful location and friendly helpful staff. Even asked what coffee they use as it's the best I've ever tasted. 5 stars and 100% recommend.

Fantastic afternoon tea with friends in the Alice in Wonderland room Service was excellent, delicious food and charming decor Would highly recommend

Booked the alice in wonderland afternoon tea for my daughter and myself. It was absolutely beautiful. The room is stunning, the good is gorgeous and the staff are so lovely. We will definitely be booking again.

What an exceptional place a real hidden gem, The Food is exceptional .wonderful choice to a very high standard. Really good value for money ,love the scones.We would like to thank all the staff for being so very friendly and always welcome us with a...

Halfway stop on a 100 mile cycle ride, just for the best gluten free Victoria sandwich cake. Great cafe stop if coeliac. Great service!😊

LOVE HETTY'S!! Lovely cosy atmosphere with lots of character! Wide menu to choose from all delicious i struggled to choose! Coffee amazing every time and lots of choices for making it more special with tasty syrups and of course to be enjoyed with cake! Can't...

We visited the Alice in Wonderland room for an afternoon tea. How lovely it was! We had 2 adults and 2 children. The room is decorated beautifully and we spent ages looking around at all the beautiful and quirky decorations! The food was fantastic- we...

I went to Hettys with my mum and two children for afternoon tea. The room where afternoon tea is served is amazing, it feels like a really special space with its alice in wonderland themed decor. The staff are friendly and welcoming. The afternoon tea...

My friend and I recently went to Hetty’s Tea Shop for Afternoon Tea and it was amazing. The food was fabulous and very fresh, served in a really quirky decorative room and the staff were really friendly, helpful, attentive and approachable. We will certainly be...

We came here today after a walk around the surrounding area. The service was quick and the staff were absolutely lovely.

My mum has recently had cellulitis and so couldn’t walk very welll, however she wanted a little trip out so I took her to Hettys. She didn’t want to get out of the car (due to the fact she was wearing her slippers as her...

We love Hettys, We have been walking in this area for many years and were so happy when Hettys opened, it's just what this beautiful location needed. I love the veggie sausage and have had tried quite a few cakes from the menu which are...

I been going to Hettys for some time I travel from Nottingham to enjoy a fabulous breakfast .lunch and afternoon tea. The staff are amazing top service always willing to help you the food is delicious and excellent value for money Hettys is set in...

Hettys yorkshire pudding wrap was delicious and the chips were amazing. We had a lovely scone and hot drink to go with it after. Great location and staff too.

We’ve been coming to Hetty’s for years now and the food is fantastic. Great fast service. I’d highly recommend this beautiful oasis in the Staffordshire Moorlands. Thank you Emma

Good food, beautiful location! Unfortunately ruined for us by timings. We travelled here from North Birmingham (1H 20M away) and we had made a booking with Hetty's a few days before for 12.30. We were due to visit Churnet Railway at 14.30 - two hours...

I’m sorry I have to be negative about a local business but my last visit really was disappointing. My two friends and I visited for afternoon tea upstairs in the beautifully decorated room to celebrate a my belated 50th birthday. Unfortunately the food was no...

What a beautiful venue with ample food, scones to die for, friendly and attentive service. The Alice in Wonderland floor on the next level is absolutely stunning and definitely worth a visit. Early booking essential! We will most definitely be back with new friends 😍

Visited Hettys a few times previously for the amazing cakes & beautiful surroundings. Today we went for the Mother’s Day breakfast. We had such a wonderful time, the food was delicious & the staff were all so lovely & friendly. They even had a special...