Based on 1.707 opinions finded in 2 websites
Based on 1.707 opinions finded in 2 websites
Nº 417 in 876 in Southampton
Opinions
Food was great, service was great. The interior is lovely and I wish I could eat here every breakfast. Kaan was the server today and he was very kind and took care of us while we were there.
M . 2024-10-22
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Great customer service by kaan. Food was lovely. 😋😁
Poc o . 2024-10-21
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The best service with Kaan . Always enjoying to come here
Zhanna Gubanova . 2024-10-20
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The desserts are great. Hamza is a nice guy and his service was exceptional.
Chandrahas Reddy . 2024-10-16
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Amazing dessert restaurant with a huge menu. I had the 5 dish dessert tapas + Watermelon & Mint Mojito. Everyone else's dessert looked & were proclaimed fabulous too! Not cheap but excellent quality
DigitalAmoeba . 2024-10-14
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Ariyaan served me, he made me so comfortable with my nut allergy. He was lovely and so respectful. Will be coming again. Thank you Ariyaan!
lily . 2024-10-12
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Today, we met Alan from Heavenly Dessert during our trip in Southampton and he made us discover what my wife qualified as “a dessert crafted just for her”… Yup! It was that good. And the service was amazing, definitely a “go to” for those visiting the area. And for the locals, I don’t think you realize how blessed you are! Thanks Alan! I hope we’ll meet again :)
Dave Chagnon . 2024-10-11
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The food was excellent, though it took long time to be served.
Mashael Alsanad . 2024-10-06
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Great food (not only the deserts), great service
JJ BK . 2024-10-04
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It looks so 🤌 and service makes you feel you like a queen 👸 . And food 🤤 i would eat it all. Def ill back to try cheesecake
BlackFox . 2024-10-03
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Love Heavenly Desserts. We visit it often! This evening we were waited on by Ariyaan. Very polite and professional. He went over and above to ensure that everyone enjoyed their evening.
Justine F . 2024-10-02
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Decor, atmosphere and service all spot on, plus caters to gluten-free and vegans. Would highly recommend. Ariyaan was highly professional.
LE HJ . 2024-10-02
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It was a wonderful experience, food were amazing and fresh, Kaan is a very kind person we will definitely visit it again
Hassan Alobaidi . 2024-09-30
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Thanks for all service & food & one more thanks for Mr. Kaan .
Abu Ahmed . 2024-09-30
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Lovely place and delicious food. I came for brunch, had the scrambled eggs on crofle with lamb bacon. The eggs were perfect and the bacon had a strong flavor that worked well with the crofle. My server Kaan was very attentive and hospitable. I would definitely come back again!
Maysoon Haji . 2024-09-30
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Nice decor and nice food but my boyfriend’s waffle had very little sauce on it compared to mine. We asked for more (took a while just to get someone’s attention) and then that took a long time to receive (think they forgot) but it wasn’t busy at all so that was frustrating. Also didn’t notice until after I paid that they had added an optional service charge of 12.50% to the bill which I would’ve taken off had I looked more closely. Learnt my lesson! Nice food but service should’ve been better.
Claire Stemp . 2024-09-29
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The absolute best Full Breakfast I've had in England. Lamb bacon was just one totally surprising unique feature. Why there isn't a line out the door during the brunch hours is a wonder. Great value. The server was the only disappointment, just seemed to never have had hospitality training.
Christopher Robles . 2024-09-29
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I really like the vanilla pistachio milk cake!!And the service from the staff Kaan is also really good!
李惠铭 . 2024-09-27
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Ariyaan provided amazing service. Very personable and his knowledge of the menu and dishes was brilliant. Will definitely visit again
Kabir Miah . 2024-09-27
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Ariyaan served us and was very good!
Abu Luqmaan . 2024-09-27
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Brunch was really heavenly . Mashfe was really nice and helpful and its kids friendly
Mary Oluwafemi . 2024-09-25
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We went to this Nice venue, waiters are polite. Waffles are ok. If you have allergies eg. Gluten I would considder other places
Christian S . 2024-09-21
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Excellent experience as usual from Heavenly Deserts came for 2 days to Southampton area went to Heavenly for both days. Always recommend amazing staff especially the young team and in particular Joshua & Ariyaan who made us feel like valued customers well done lads!
Mohammed Akhtar . 2024-09-21
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Great desserts! Lovely services!
Tin Leelavimolsilp . 2024-09-21
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Our waiter Kaan was brilliant! Great food good service
Beth M . 2024-09-20
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That’s taste very good. Especially kaan’s service
siyu Liu . 2024-09-17
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Staff Kann it’s very friendly and profesional waiter . The best dessert in Southampton
Patrycja Drzymala . 2024-09-17
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Kann's service is very good, the desserts are also very delicious, great experience!
贡可芸 . 2024-09-17
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The attitude of the service staff is very good. The environment is also very good. There are sockets near the wall. The business hours end late, which is very suitable for catching up with people. The desserts are basically not overwhelming. I have ordered coffee and smoothies among the drinks, and they are all very good!
xinnuo cai . 2024-09-15
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My favorite place for desserts, everything is always soo good and the menu is soooo unique! Great atmosphere and amaaaaaazing staff ❤️ especially to Kaan with the positive attitude who made our experience very pleasant !
Razan Obeidat . 2024-09-14
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Very good, Hamza’s service is perfect. Will come back again~
Tianyi . 2024-09-12
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I recently visited this place for the first time. While the ambiance is nice and the setup is well done, the service and food prices don't justify the experience. I ordered a cup of coffee, which took 30 minutes to arrive even after reminding the staff. The coffee itself was just average, nothing remarkable.
Sneha Bali . 2024-09-11
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Actually It's good place And the service there good Especially kaan and the other indian man
ayat aljabarti . 2024-09-10
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Amazing service from Kaan! Lovely experience! 100% recommended!
Zoe Cardigan . 2024-09-10
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The food was delicious and the atmosphere was cosy. I ordered cookie dough with biscoff and came in a nice plate and was a very fulfilling meal. I would definitely recommend this place so delicious sweets and coffee.
Evelina Palkanoglou . 2024-09-10
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Serviced by Kaan, was very welcoming with great service. A must try Passion fruit Martini 🥰
Sumit Rastogi . 2024-09-10
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I do really love Heavenly Dessert. I feel like in my home. The desserts are really tasty. The service staff are very kind especially Kaan. I would like to say thank you for the warming service.
Soumaya Becham . 2024-09-10
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Very nice place and very delicious food ,I really recommend
beata wochna . 2024-09-09
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Very nice place highly recommended Brilliant food with wonderful service and very friendly staff
Kacper Jur . 2024-09-09
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Tasty desserts and excellent service by Kaan. Thank you for taking some lovely photos for us
Hina Aslam . 2024-09-08
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Wonderful Sundaes and Joshua was great too 👍🏻👍🏻👍🏻
David Hughes . 2024-09-08
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Kaan is very gentle, polite and helpful.
Dana Sousa Machado . 2024-09-08
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Vegan friendly with fantastic tastes and services. Staffs were nice and tried their best to take care of customers' needs.
kevinbong1000 . 2024-09-06
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Joshua, Kaan and Mashfe very good servers
Mitchell Bennett . 2024-09-06
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Mashfe’s service was great. The desserts were fantastic. Had a great time
Gauri Tillu . 2024-09-05
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Mashfe was great at introducing us to the best desserts and even gave the best suggestions. An amazing experience
Amit Prasad . 2024-09-05
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We had an amazing experience today in store. The workers were very accomodating and overall lovely. They serve with a smile on their faces. Will be back!!
idil çetin . 2024-09-02
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The staff were so friendly and even surprised my friend for his birthday which wasn't planned. The food was quick to order and was so delicious. Would highly recommend
Caitlin Henning . 2024-09-02
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Brilliant service, great desserts and they even added a little surprise for my friends birthday! It was also a very classy atmosphere.
Ryan Parker . 2024-09-02
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Elaborate menu. Clean place. Loved the food. Service was great I would have liked it to be a little darker. Its a bit too bright inside for my liking
Mha Awn . 2024-09-01
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Kaan was great service, very polite and good was great, would recommend
jonathan foot . 2024-09-01
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Have improve massively from where it started. Good service by Kaan.
Ei . 2024-08-31
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Amazing place! Very clean! Delicious desserts, drinks, and fabulous service! Thank you Kaan!
Annabelle zone . 2024-08-31
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It’s my second time coming here, the food was still delicious, and the staff is really friendly particularly Kaan. Keep up the good work!
justine tykes . 2024-08-31
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The place was busy but they were able to get me seated and assisted quickly! I came in because I saw the Royal Waffle online and the food was beyond my expectations. Kaan was super helpful and quick to help with any question I had on the menu.
Daniel Cheng (Pocky Chen) . 2024-08-31
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Good services . Would recommend!!
Eric H . 2024-08-27
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Had our dear mija’s leaving dessert party today, really good food as per the usual and lovely staff, met Joshua again and this really amazing guy Allen.
Robert Jaye . 2024-08-27
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Hamza was so lovely as our waiter, so kind and funny. Lovely place.
Zara Lane . 2024-08-25
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Food was great and Kaan's service was amazing . Made me want to come back again.
Natashane Mccook . 2024-08-25
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Hamza was sn amazing host, attentive snd knowledgeable in al the desserts!
S Deacon . 2024-08-25
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First time and we will definitely be back! Tapas was a great idea to try some new desserts. Hamza was very welcoming and friendly. Thank you.
Charlene Cardy . 2024-08-24
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It was an amazing experience good service the best waiter ever Hamza. Thank you very much for your service
dheraima giovanna santarelli castillo . 2024-08-24
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Went here for the 3rd time and it never disappoints! The food is absolutely delicious and the service by Mashfe is exceptional but all staff are great as well!!
Chloe Bui . 2024-08-24
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We came in spontaneously, was seated immediately despite it looking quite busy. Hamza was our server - he was so polite, speedy and gave us (very delicious) recommendations. Good food, good price, great service!
matt rawlings . 2024-08-24
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Simply amazing! Kaan was extremely helpful in helping us decide!
shaq plentie . 2024-08-24
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Great service everytime I visit, good quality and friendly staff Thank you Kaan, you really patient in addressing issues and requests from customers with a smiling face
Dhanashri Mohite . 2024-08-23
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Nice seating , good atmosphere and service. Prices could've been better though.
Saad Haroon . 2024-08-23
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Lovely dessert as ever, really delicious sorbet, and great service from our server Mashfe.
Andrew Godfrey-Collins . 2024-08-23
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I went in to heavenly desserts and the waiter (Josh) took it in his hand to boldly suggest a dish to my liking, I loved this energy and confidence in his choice and direction and was blown over with his choice. Me and my daughter are extremely happy as I am penning this. Kaan was also equally amazing with his adept customer service, warm smile and great aura constantly on show..❤️❤️❤️❤️❤️
Leon Lisscott . 2024-08-23
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Nice place with very comfortable and eye-pleasing design. The staff are always smiling and welcoming. Not many options for people with food allergies. We did not like the waffles that we had. Not coming again
Rehab . 2024-08-23
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Zilu was really friendly, amazing and Mai made the food perfectly. Really nice and delicate atmosphere sith comfy seating and beautiful interior.
Belen Khien . 2024-08-22
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Very nice place and perfect service from Joshua. Thank you 🍰
Melanie Pichler . 2024-08-22
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Great choices of delicious desserts and coffees. The pistachio crepe was very tasty.
Terry Tsoi . 2024-08-22
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Great food but the service is appalling. Staff aren't unfriendly or anything, but the wait times are crazy. We came in as a party of 4, waited 15 mins for our order to be taken, then another 30 mins for the food. Half of us got our food, but we were staring at it for 5 mins as they didnt give us cutlery lol. Then one of us got something they didn't order, and the last one of us didn't get their milkshake until all of us had finished our food. Surely it would make sense to at least give us cutlery during that 45 minute wait. Sort it out guys, its a nice place otherwise!
Sammy P . 2024-08-21
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Great service, great chap! Prompt service and very helpful!
Mihnea-Petru Rafailescu . 2024-08-21
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came in recently & was served by alan and mai in the kitchen, the food was lovely and service was wonderful and speedy :)
libby royle . 2024-08-21
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came in and the food served by mai was wonderful, quick and polite service and lovely food🫶 will definitely be coming bsck
ash . 2024-08-21
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This was our first time visiting the place. We went there for an early birthday celebration for me with my family and relatives 6 in total. Service was OK the food was Mediocre nothing special or shout about. The service wasn't particularly great, one lonely student running around the tables, then be told we could of ordered by the QR code on the table.. Not very helpful, especially if we haven't been told by the server. The dessert were expensive for the portion size they came in, the crepe and waffles were burnt, the milk cake was over saturated with milk so the whole thing was just a mush, you would of thought it was baby food ... My sundae consist of two baby small scoops of ice cream a little sprinkling of meringue, two micro strawberries a drizzle of the sauce and some unripe mango pieces.. We had student discount but only told it only applies to one desert and drink, you had to go out to the window to seek the Ts and Cs even then you would have to go online to see it explained.. Overall would not visit again, as the trend and hype depict this dessert eatery. Maybe it was a Sunday trading and it's less busy or staff just couldn't be bothered attitude.. Not away to drum business.
Jackie Y . 2024-08-21
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My friend had an ant in her dessert, and considering these desserts cost roughly £8-£10 each you would not expect that. My crepe was horrific, not even worth a pound honestly. Dry, cold, not enough toppings. All for £9, I think not. After complaining about the ant, they just brought us a new fork ?!! Are you crazy what is that going to fix?? So then we said we won’t be eating any more. They did not come back to try and apologise or resolve the issue. I then had to go up to pay and had to really push to not pay for the rubbish ant dessert however the crepe still had to be paid for… total waste of money please don’t waste your time
Evie H . 2024-08-21
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Excellent desserts. Good customer service especially Ariyaan who served us.
salman ali . 2024-08-19
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Alan and his colleague were amazing. Great advice, delicious food and a surprise birthday dish too- highly recommend
Liz Stark . 2024-08-19
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Great experience and desserts were incredible! I had the summer cheesecake pot and cinnamon/apple bun - both absolutely delicious! Joshua our server was super, he was attentive and friendly. Highly recommend 🙂
Nicola Robinson . 2024-08-18
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Great service from Mashfe! He was excellent and really attentive.
Farhana Nazir . 2024-08-18
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Mashfe was excellent and attentive
Bakhtar Ahmad . 2024-08-18
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Excellent service from Hamza! Very friendly and always happy to serve us. Love the desserts here I always bring my family and my friends here. Thank you Hamza!
Kua L. . 2024-08-18
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Met by Abdul and Hamza. Very friendly and welcoming. Marshmallows were halal too which made my indecisive cousin more indecisive. Overall 10/10 would recommend!! :)
Anisa Ansar . 2024-08-18
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Very friendly and accommodating staff. Fully enjoyed the experience.
Shalima Begum . 2024-08-18
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Hamza was lovely, such great service and recommendations and did his best to make us feel welcome.
Eva Guarnori . 2024-08-18
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Such a wonderful place for a sweet afternoon treat, made even better by the great service (Alan). Definitely worth a visit.
Kathy Piper . 2024-08-18
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Had a very nice customer mashfe he was very nice and brought out a dish saying happy birthday for my friend when it was his birthday which was very fun😂
john rasovo . 2024-08-18
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Have been to Heavenly Desserts a few times and it is always a wonderful experience. Brilliant business! Helped today by Abdul who was lovely!
Zoe Stanford . 2024-08-18
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Hamza is great guy Very talented, and offers good service
Najib Osman . 2024-08-18
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Very nice place, good food. Mashfe is very attentive. Would recommend !
Audrey . 2024-08-17
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Took a new boba cheesecake and ice creams with my boyfriend, the taste was really nice and sweet! Hamza and Mashfe gave us a good service, were frindly and offered thoughtful recommendations. We love this place so much!
Alrocket_log . 2024-08-17
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Mashfe was brilliant. Very attentive.
Freya Nicholson . 2024-07-24
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Mashfe provided great service and tasty deserts!
Zoe Dupuy . 2024-07-24
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Wonderful experience and tasty desserts. Mashfe was great and friendly.
Ruth Choga . 2024-07-24
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We enjoyed the service and mashfe was a great waiter for us
Mostafa El Laithy . 2024-07-24
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Very very good! My mom and I ordered the Banoffee S’mores Crepe and the Caramel Monkey Bread and both were amazing. The waiter informed us that the Monkey Bread would take about 15 minutes or so which made us unsure about getting it but it was WELL worth the wait. The Banoffee S’mores Crepe was my favorite of the two. The sweetness of the crepe batter with the brightness of the perfectly ripe banana with the slight saltiness of the toffee sauce had my taste buds singing! I would definitely add this place to your list next time you’re in Southampton.
Amanda H . 2024-07-24
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Lovely and big Heavenly Desserts branch, not too dissimilar from the other ones around the UK but there were a few new things on the menu to try. Went for the Speculoos Croffle and the Salted Caramel and Banana Warm Brownie Sundae which were both delicious as always. For drinks, we were unable to choose so were recommended to try the Rose lemonade and the Pomegranate Mojito and they didn’t disappoint! Joshua was friendly and welcoming from the get go and even checked in on us later to see if we liked his recommendations (they were fab)!
N M . 2024-07-23
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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We have been here a number of times, as my family likes going there for some unknown reason to me - likely the free meal you are supposed to get on your birthday. The food was average, which is why I have given 2 stars but the rest of it was a shambles. The restaurant was dead, which is kind of telling! When we arrived our table had been booked for 2 people, while we had booked for 10. The service was really poor, the lady who served us was not around half the time to serve us but rather outside smoking and I felt just not professional. Then when we came to pay, we asked for the free meal as advertised on their website (photo attached) and she refused, saying that they had stopped the deal. Really poor, you advertise to get customers in an then refuse when the come to pay! Will try hard to not return in the future.