Heavenly Desserts Derby in Derby

such nice desserts, good service.

They make delicious desserts and the coffee is also delicious. If you go, be sure to try the waffles, they have a varied menu and they are fresh and fluffy.

I have been here a few times,service was very good but the food is to sickly for me . Atmosphere is not so good it's quite cold especially if your wearing shirtsleeve and shorts

Thanks Karam, good fun and great jokes!

Our table was attended by Ryadh he was attentive, suggestions, smiling , pleasant a really good host my friend and I loved the meal thank you Ryadh. Also need to say Thank you to Alvyn who took our bill was also all smiles and said I should have mentioned my birthday he would have done a little candle...aah Thank you definitely worth another visit...

A perfect place for those who are looking something sweet to eat, heavenly dessert is the place for you, the portions are pretty generous and the prices are good, the service is very good, in my case we had a child and the waiter asked if we needed a chair for the child, he did all without our request. Overall 10/10

Could be better portion better service.

I love this dessert place. The waffles are spongy and fluffy to some extent. They balance different flavours really well. Absolutely enjoy every bite.

Great service provided by Ryadh. Thank you

Ryadh was amazing and very helpful.

Lovely food and great service from Ryadh!

Greta experience, great customer service most notably from Ryadh! Would recommend and will be coming back in the near future, happy new year

We were greeted by Karam, he’s absolutely lovely and his personality and customer service is amazing! We love it here

Very nice waffles cheers to Karam for the hospitality.

Food was nice and the guy was a g

Honestly the best service I've had in a long time. And we go out to eat alot! Karam was nothing but smiley and funny! His humour and personality made the whole experience 10000% better. The food was amazing too of course! But seriously they should be happy to have such a hard worker who always has a smile on his face. And we personally how hospitality can be rather draining at times!

I came in and tried something different. I was pleased. The waiter is very knowledgeable about the franchise and understands their menu well. The caramel monkey bread takes a while to come but it is well worth the wait.

A must try. if you are in derby

We were served by this absolutely amazing and funny waiter named Karem. He is the sweetest most iconic person ever and definitely deserves a pay rise. He not only made my night but my year I have never felt such a great energy and genuine kindness from a couple of people before. They were all so welcoming and sweet. The food was absolutely amazing so delicious and filling definitely worth the price. P.s if your seeing this Karem thank you pookie you made me, my brother and cousins night 😊.

Loved the server matches the vibe Karen(pay rise for him please)

Karam basia especially was amazing and fun great personality and made our visit so much more enjoyable and of course the food was so great

It's a beautiful place, the atmosphere is luxurious, I love the interior and decor. The waitress Valeria was so sweet and helpful. I will go again to try the rest of menu. I had the full breakfast and it was nice and different.

Great customer service, food, quickness in making orders. Great service from Karam. Gives a laugh, a fun, joyful atmosphere.

Very friendly staff, Karam was incredibly funny when serving us. Great prices as well.

My server was Karam and he was lovely and very nice the service was great he was very funny and made us all laugh- thank you!!

Its so lovely in here, thoroughly enjoyed

We've never been here before and after this experience I've questioned why ever since. Karam greeted me at the door and from there I can only call the next 90 minutes heavenly. The level of customer service was ... Heavenly. The jokes and the banter was ... Heavenly. His attention to detail and ability to calm our autistic daughter ... Heavenly. This man made the experience what it was. I nearly forgot about the food!! It was nice. I'm joking it was heavenly we will be regulars I am sure as the prices were reasonable and portions fantastic. #KaramwasHeavenly.

I used to go to Heavenly dessert back when I was based in London and it was super great. A lovely place to meet friends. I found this apot in Derby a few months ago. While it's not like the one in London, it's still a great place with a varried menu and brunch available the whole day. I like it.

Great service, great food, great vibes thanks to Karam 👌👌👌

Karam greeted us warmly and was so lovely to us throughout our visit. He was very funny but also cared that we were satisfied with our experience - a very genuine person. The strawberry and chocolate crepe was so yummy, great value for money and came so quick after we ordered. Definitely recommend this place, I will be coming back - thank you guys for a great experience! :)

Excellent service from Karam Thank you

Karam was great and very attentive. Had a great time :)

So I have been a long time customer of Heavenly Desert Derby when it opened back in 2008. The service used to be amazing food was great and overall I shared alot of amazing memories here with family and friends. And wanted to feel this nostalgic moment since I've seen a expansion and referb has taken place. I wish I could give zero stars. From the moment I walked in, the atmosphere was horrible and uninviting. The staff looked annoyed to even see customers. I sat at the dedicated booth that was given by the member of staff. My sister and me wanted to have a festive hot drink after a long day of shopping and cold weather. Once we were seated staff completely forgot about us at the table and didnt even come over to take our order,my sister had to get the attention of the staff which was very unprofessional. One thing I'd like to add the store was completely empty with no customers so I dont understand the level of glacial pace to take a hot drink order. The person who took our order acted like I was inconveniencing him by being there. Upon further observation I could see the male staff member where more interested in hugging and congregating with each other than actually doing there jobs. A couple of booths where dirty with plates left behind and the main table in the middle was used to just dump all glasses,plates & cutlery. For a place that is supposed to be above the average this deserts parlour has lost its touch. After waiting a total of 20 minutes for just two hot drinks. I noticed my hot dirty chai tasted like burnt milk more than a infusion of spices. After calling one of the staff over he was immediately defensive with me saying it's fine and that I ordered this drink this way. He did give a chance for me or my sister to explain what was wrong he immediately went mid way through conversation to get another made and call his manager over. He didn't give me a option to tell him what I'd like to do. When the manger came over he made me feel like a criminal for addressing the issue at hand, which could have been resolved with better communication and a smile. In the end I asked for the drink to be taken off my bill. I just wanted to pay and leave immediately as I didn't wanted further passive aggressive stares and vibes. After all of this I still had to wait a further 10 minutes for someone to bring over my bill and staff made it there mission to ignore us and make us feel uncomfortable. My sister was told to pay at the front till even though in the past a member of your team has come with the card machine to the table we were seated. We payed and the staff in a very rude and passive aggressive way said "HAVE A NICE DAY SEE YOU SOON" honestly I was so angry and will not recommend people not to come here and waste money on bad service and dropped quality This place has zero respect for its customers. Between the poor service and the unwelcoming atmosphere, I wouldn’t recommend it to anyone. Save yourself the time and frustration—go somewhere else. I honestly won't be coming back at all after this horrible experience today, no thank you.

The waffles were delicious—crispy and fluffy! Paired perfectly with tea, it was a delightful treat.

Karam is my favourite waiter at heavenlysss

Karam ate down with the service. Favourite waiter in the whole establishment

Excellent customer service! Especially from Karam

Customer service was excellent from Karam. Very friendly and welcoming. I highly recommend to come here for dessert after a meal.

Everything was great! The food and drinks were amazing. Ellie made great coffee and let me say that Karam was just heavenly. He looked after us well and he was super fun and friendly. He made our experience 10/10. Give this guy a raise! He's putting the effort in.

Nice desserts lovley decor regular dessert place love it

Good desert options and nice layout! Nice to see a small company go big

I recently visited Heavenly Desserts and ordered the Biscoff Croffle, expecting a sweet and enjoyable experience. However, this visit quickly turned into a shocking and disappointing one. On my second bite, I discovered a piece of glass embedded in my dessert. I inspected my plate carefully, and there were no signs of missing glass from it. However, the piece of glass matched the glasses used in the restaurant. Concerned and understandably upset, I approached the supervisor to raise the issue. Instead of showing empathy or taking responsibility, the supervisor immediately blamed the supplier, insisting the problem originated with them. This explanation was clearly implausible, as the glass matched their own dishes. What made the situation worse was the lack of accountability and care from the team. They swiftly took the plate away to the back, seemingly more focused on hiding evidence than addressing my concerns. Fortunately, my friend managed to take a picture of the glass before they removed it. We plan to report this serious incident to the relevant food safety authorities. What stood out most to me was the staff’s complete lack of empathy throughout the ordeal. Rather than apologizing or acknowledging the severity of the issue, they deflected blame onto their suppliers. This was not only unprofessional but also deeply disappointing, given the seriousness of what happened. I will not be returning to Heavenly Desserts and urge others to be cautious when dining here. Food safety is non-negotiable, and the way this situation was handled has left me with no confidence in their standards or their customer care.

We had a heavenly time with our heavenly waiter Karam. Would highly recommend to anyone wanting a heavenly treat to enjoy!

Karam for president!! What a great waiter, so welcoming & accommodating. Made our experience here 10x more enjoyable.

Karam gave us a heavenly experience! Karam for President!

Karam and Prareen were absolutely amazing, food was amazing as always.

Karam, the waiter was lovely - very funny and took care of our every need. And the dessert was delicious!

Have a good experience. The deserts were yummy. The milk cakes are very light. The sundae is bit heavy but tastes good. Lot of variety to choose

Karam is a lovely young man the dessert was delicious

We visited heavenly desserts as a family and was delighted to see Karam once again, greeting us with the most bubbly, positive energy. The food as always, tastes “heavenly” and the amazing service provided by the lovely staff elevated our experience. Looking forward to taking more of our friends here!

Karam was a lovely waiter very friendly and looked after us well

⭐⭐⭐⭐⭐ Heavenly Desserts in Derby offers an exceptional experience for dessert enthusiasts. The modern and elegant ambience creates a welcoming atmosphere, perfect for both casual outings and special occasions. The menu is a treasure trove of indulgent delights. I had the pleasure of trying the "I'll Have What She's Having" American Waffle, which features fresh strawberries, warm Belgian milk chocolate sauce, strawberry syrup, and stracciatella gelato—a harmonious blend of flavors and textures. ​​ The staff were attentive and friendly, ensuring a comfortable dining experience. Despite the restaurant being busy, the service was prompt and efficient. In addition to their delectable desserts, Heavenly Desserts offers a variety of beverages, including rich coffees and refreshing teas, which complement their sweet offerings perfectly. For those seeking a memorable dessert experience in Derby, Heavenly Desserts is a must-visit. I look forward to returning to explore more of their enticing menu.​​

Good i just think hot chocolate expensive

Phenomenal dessert with the most lovely staff!

Absolutely heavenly!!love the service,cute waiters and the desserts are to die for!

Pistachio Milk Cake was amazing!

The place is nice good customer service but the food was below average and it was all cold!!

Very disappointed again with this company, after 2/3 years I said I’ll try again but is the most disgusting quality food I ever seen. Ordered a crepe with Belgian chocolate(white) arrived black chocolate with mold fruits and ready to go into the bin. How is that even possible??? The person how is preparing the crepes and put the fruits on top surely saw they are gone. Why send them to customers in that condition?? I truly believe something changed but not same disgusting poo quality food, unfortunately. Never again for sure

Excellent! Daughter has been poorly recently and so she needed a treat. Can’t believe she nearly consumed an entire waffle with a generous portion of ice cream and strawberries. She is 4! I had the pistachio crunch one and my wife had the Royale. Absolutely brilliant, delicious waffles. Highly recommend!

Great cappuccino. Friendly, helpful staff. Support the smaller guys. You get a better product and cheaper!

Hygiene terrible Toilets are a mess not been cleaned for days. Bottom of the ice cream blind is filthy never been cleaned. Macaroon was stale. Pretty poor Would give this 0 stars but 1 star because the coffee wasn't bad.

Amazing service. Hamza the manager is a top man and went above and beyond for me with my order! Delivery was prompt and food was Incredible!

Can believe we spend that amount on nothing! The crepe was underdone, the fruit was hot, sauce almost none, the gelato and sorbet were just coloured water ! Will not reorder!!!!

Didn’t get the option to choose my own gelato

I thought I put for delivery my mum has dementia and made a mistake when ordering

Amazing service from Karam, thoroughly enjoyed the experience.

Driver taken a long time to arrive and the food was cold and the ice cream was melted 😤🤦‍♀️

Karam is one of the best members of staff we have come across in a restaurant. Funny, professional and great customer service! Thank you so much

I'm sat here at 01:39. The experience is "Heavenly" to the point where Karam is almost putting words into my mouth. The menu is nothing compared to the real thing. Be prepared to be wowed.

Karam was a great server! The food was delicious!

Karam and Basia were both very helpful and lovely. food was great!

Don't really rate these lot. Too pricy and quality isn't all that compared to other outlets of the same genre. Still worth a visit if.you are in the city centre area and like to sit down.

We were served by Karam and received a great service. Food never disappoints😄

Karma and Basia were brilliant. Karam was funny and very comforting when we arrived. Basia was also great at taking our orders and very patient as I was deciding what to have.

The food was brilliant. Karam's service was incredible, he goes that extra mile and made the experience very entertaining and memorable.

Heavenly deserts and heavenly service, especially from Karam!

Came here with my girlies on a birthday desert trip. Got served by an amazing waiter called… Karum !! Amazing service !! 👑

basia karam is an absolute icon and gave us a heavenly time

basia karam is the funniest waiter i’ve ever had! he is so iconic and made me laugh so many times

Karam was a great server, made us all smile with amazing food!

Karam was great! Really good service and the food was amazing as well!!

very disappointing and £7 of items missing

The food was absolutely appalling and they charged me £41 and it was very terrible! I am very disappointed in heavenly desserts! 😣

karam slays, single-handedly made the experience

Thank you for the lovely night Ilaram.

Karam was serving us. He gave great customer service.

Karam was absolutely amazing, funny and caring. He moved us round as we wished and join in on our loud energy. Thanks for making my friends bday more fun. 🤌🏻

Karam’s service was amazing, he is so energetic and filled with good vibes.

Really good experience! Thanks to Karan extremely attentive and helpful, food and drinks also great, will be back :)

Karam was a really good server and had very friendly service. The deserts were also very good!

Karam was the top tier of customer service, from being welcomed in with a smile to his conversational skills while taking our order, I felt welcomed here and will definitely return again

Karma & Basia were amazing! Food was delicious too! All round perfect! Thanks

Karam was Very friendly and welcoming. Food was Heavenly :)

I ordered dessert for the first time i was impressed was delicious i liked how it was packaged

10/10 experience, was greeted immediately with great service and was made very welcome by Karam. Would 100% come again and the food was spectacular. I would recommend everyone to come here.

Karams service was amazing to the point I had to leave a review , would definitely come back and the food is 10/10

Karam provided great service he was really quick and funny. Would highly recommend

We had an amazing experience at Heavenly Dessert! The desserts were beautifully presented and absolutely delicious, with rich flavours and perfect textures. Karam, our waiter, was exceptional—friendly, attentive, and made sure we had everything we needed. His warm hospitality added a special touch to an already great evening. Highly recommend both the desserts and the outstanding service!

Karam was excellent, efficient and a good laugh.

Probably the best pastry shop in Derby. Elegant sweets, based not only on sugar. Relatively expensive but in accordance with its quality.