Heavenly Desserts Derby in Derby

Great service, great food, great vibes thanks to Karam 👌👌👌

Karam greeted us warmly and was so lovely to us throughout our visit. He was very funny but also cared that we were satisfied with our experience - a very genuine person. The strawberry and chocolate crepe was so yummy, great value for money and came so quick after we ordered. Definitely recommend this place, I will be coming back - thank you guys for a great experience! :)

I used to go to Heavenly dessert back when I was based in London and it was super great. A lovely place to meet friends. I found this apot in Derby a few months ago. While it's not like the one in London, it's still a great place with a varried menu and brunch available the whole day. I like it.

Karam was great and very attentive. Had a great time :)

Excellent service from Karam Thank you

So I have been a long time customer of Heavenly Desert Derby when it opened back in 2008. The service used to be amazing food was great and overall I shared alot of amazing memories here with family and friends. And wanted to feel this nostalgic moment since I've seen a expansion and referb has taken place. I wish I could give zero stars. From the moment I walked in, the atmosphere was horrible and uninviting. The staff looked annoyed to even see customers. I sat at the dedicated booth that was given by the member of staff. My sister and me wanted to have a festive hot drink after a long day of shopping and cold weather. Once we were seated staff completely forgot about us at the table and didnt even come over to take our order,my sister had to get the attention of the staff which was very unprofessional. One thing I'd like to add the store was completely empty with no customers so I dont understand the level of glacial pace to take a hot drink order. The person who took our order acted like I was inconveniencing him by being there. Upon further observation I could see the male staff member where more interested in hugging and congregating with each other than actually doing there jobs. A couple of booths where dirty with plates left behind and the main table in the middle was used to just dump all glasses,plates & cutlery. For a place that is supposed to be above the average this deserts parlour has lost its touch. After waiting a total of 20 minutes for just two hot drinks. I noticed my hot dirty chai tasted like burnt milk more than a infusion of spices. After calling one of the staff over he was immediately defensive with me saying it's fine and that I ordered this drink this way. He did give a chance for me or my sister to explain what was wrong he immediately went mid way through conversation to get another made and call his manager over. He didn't give me a option to tell him what I'd like to do. When the manger came over he made me feel like a criminal for addressing the issue at hand, which could have been resolved with better communication and a smile. In the end I asked for the drink to be taken off my bill. I just wanted to pay and leave immediately as I didn't wanted further passive aggressive stares and vibes. After all of this I still had to wait a further 10 minutes for someone to bring over my bill and staff made it there mission to ignore us and make us feel uncomfortable. My sister was told to pay at the front till even though in the past a member of your team has come with the card machine to the table we were seated. We payed and the staff in a very rude and passive aggressive way said "HAVE A NICE DAY SEE YOU SOON" honestly I was so angry and will not recommend people not to come here and waste money on bad service and dropped quality This place has zero respect for its customers. Between the poor service and the unwelcoming atmosphere, I wouldn’t recommend it to anyone. Save yourself the time and frustration—go somewhere else. I honestly won't be coming back at all after this horrible experience today, no thank you.

Karam is my favourite waiter at heavenlysss

Karam ate down with the service. Favourite waiter in the whole establishment

The waffles were delicious—crispy and fluffy! Paired perfectly with tea, it was a delightful treat.

Excellent customer service! Especially from Karam

Customer service was excellent from Karam. Very friendly and welcoming. I highly recommend to come here for dessert after a meal.

Everything was great! The food and drinks were amazing. Ellie made great coffee and let me say that Karam was just heavenly. He looked after us well and he was super fun and friendly. He made our experience 10/10. Give this guy a raise! He's putting the effort in.

Nice desserts lovley decor regular dessert place love it

Good desert options and nice layout! Nice to see a small company go big

I recently visited Heavenly Desserts and ordered the Biscoff Croffle, expecting a sweet and enjoyable experience. However, this visit quickly turned into a shocking and disappointing one. On my second bite, I discovered a piece of glass embedded in my dessert. I inspected my plate carefully, and there were no signs of missing glass from it. However, the piece of glass matched the glasses used in the restaurant. Concerned and understandably upset, I approached the supervisor to raise the issue. Instead of showing empathy or taking responsibility, the supervisor immediately blamed the supplier, insisting the problem originated with them. This explanation was clearly implausible, as the glass matched their own dishes. What made the situation worse was the lack of accountability and care from the team. They swiftly took the plate away to the back, seemingly more focused on hiding evidence than addressing my concerns. Fortunately, my friend managed to take a picture of the glass before they removed it. We plan to report this serious incident to the relevant food safety authorities. What stood out most to me was the staff’s complete lack of empathy throughout the ordeal. Rather than apologizing or acknowledging the severity of the issue, they deflected blame onto their suppliers. This was not only unprofessional but also deeply disappointing, given the seriousness of what happened. I will not be returning to Heavenly Desserts and urge others to be cautious when dining here. Food safety is non-negotiable, and the way this situation was handled has left me with no confidence in their standards or their customer care.

We had a heavenly time with our heavenly waiter Karam. Would highly recommend to anyone wanting a heavenly treat to enjoy!

Karam, the waiter was lovely - very funny and took care of our every need. And the dessert was delicious!

Karam and Prareen were absolutely amazing, food was amazing as always.

Karam gave us a heavenly experience! Karam for President!

Karam for president!! What a great waiter, so welcoming & accommodating. Made our experience here 10x more enjoyable.

Have a good experience. The deserts were yummy. The milk cakes are very light. The sundae is bit heavy but tastes good. Lot of variety to choose

We visited heavenly desserts as a family and was delighted to see Karam once again, greeting us with the most bubbly, positive energy. The food as always, tastes “heavenly” and the amazing service provided by the lovely staff elevated our experience. Looking forward to taking more of our friends here!

Karam was a lovely waiter very friendly and looked after us well

Karam is a lovely young man the dessert was delicious

⭐⭐⭐⭐⭐ Heavenly Desserts in Derby offers an exceptional experience for dessert enthusiasts. The modern and elegant ambience creates a welcoming atmosphere, perfect for both casual outings and special occasions. The menu is a treasure trove of indulgent delights. I had the pleasure of trying the "I'll Have What She's Having" American Waffle, which features fresh strawberries, warm Belgian milk chocolate sauce, strawberry syrup, and stracciatella gelato—a harmonious blend of flavors and textures. ​​ The staff were attentive and friendly, ensuring a comfortable dining experience. Despite the restaurant being busy, the service was prompt and efficient. In addition to their delectable desserts, Heavenly Desserts offers a variety of beverages, including rich coffees and refreshing teas, which complement their sweet offerings perfectly. For those seeking a memorable dessert experience in Derby, Heavenly Desserts is a must-visit. I look forward to returning to explore more of their enticing menu.​​

Good i just think hot chocolate expensive

Absolutely heavenly!!love the service,cute waiters and the desserts are to die for!

Phenomenal dessert with the most lovely staff!

Pistachio Milk Cake was amazing!

The place is nice good customer service but the food was below average and it was all cold!!

Very disappointed again with this company, after 2/3 years I said I’ll try again but is the most disgusting quality food I ever seen. Ordered a crepe with Belgian chocolate(white) arrived black chocolate with mold fruits and ready to go into the bin. How is that even possible??? The person how is preparing the crepes and put the fruits on top surely saw they are gone. Why send them to customers in that condition?? I truly believe something changed but not same disgusting poo quality food, unfortunately. Never again for sure

Excellent! Daughter has been poorly recently and so she needed a treat. Can’t believe she nearly consumed an entire waffle with a generous portion of ice cream and strawberries. She is 4! I had the pistachio crunch one and my wife had the Royale. Absolutely brilliant, delicious waffles. Highly recommend!

Great cappuccino. Friendly, helpful staff. Support the smaller guys. You get a better product and cheaper!

Hygiene terrible Toilets are a mess not been cleaned for days. Bottom of the ice cream blind is filthy never been cleaned. Macaroon was stale. Pretty poor Would give this 0 stars but 1 star because the coffee wasn't bad.

Amazing service. Hamza the manager is a top man and went above and beyond for me with my order! Delivery was prompt and food was Incredible!

Can believe we spend that amount on nothing! The crepe was underdone, the fruit was hot, sauce almost none, the gelato and sorbet were just coloured water ! Will not reorder!!!!

Didn’t get the option to choose my own gelato

I thought I put for delivery my mum has dementia and made a mistake when ordering

Amazing service from Karam, thoroughly enjoyed the experience.

Driver taken a long time to arrive and the food was cold and the ice cream was melted 😤🤦‍♀️

Karam is one of the best members of staff we have come across in a restaurant. Funny, professional and great customer service! Thank you so much

I'm sat here at 01:39. The experience is "Heavenly" to the point where Karam is almost putting words into my mouth. The menu is nothing compared to the real thing. Be prepared to be wowed.

Karam was a great server! The food was delicious!

Karma and Basia were brilliant. Karam was funny and very comforting when we arrived. Basia was also great at taking our orders and very patient as I was deciding what to have.

Don't really rate these lot. Too pricy and quality isn't all that compared to other outlets of the same genre. Still worth a visit if.you are in the city centre area and like to sit down.

We were served by Karam and received a great service. Food never disappoints😄

Karam and Basia were both very helpful and lovely. food was great!

Heavenly deserts and heavenly service, especially from Karam!

basia karam is the funniest waiter i’ve ever had! he is so iconic and made me laugh so many times

The food was brilliant. Karam's service was incredible, he goes that extra mile and made the experience very entertaining and memorable.

basia karam is an absolute icon and gave us a heavenly time

Came here with my girlies on a birthday desert trip. Got served by an amazing waiter called… Karum !! Amazing service !! 👑

Karam was a great server, made us all smile with amazing food!

very disappointing and £7 of items missing

karam slays, single-handedly made the experience

The food was absolutely appalling and they charged me £41 and it was very terrible! I am very disappointed in heavenly desserts! 😣

Karam was great! Really good service and the food was amazing as well!!

Karam was serving us. He gave great customer service.

Thank you for the lovely night Ilaram.

Karam’s service was amazing, he is so energetic and filled with good vibes.

Karam was absolutely amazing, funny and caring. He moved us round as we wished and join in on our loud energy. Thanks for making my friends bday more fun. 🤌🏻

Really good experience! Thanks to Karan extremely attentive and helpful, food and drinks also great, will be back :)

Karam was a really good server and had very friendly service. The deserts were also very good!

Karam was the top tier of customer service, from being welcomed in with a smile to his conversational skills while taking our order, I felt welcomed here and will definitely return again

Karma & Basia were amazing! Food was delicious too! All round perfect! Thanks

10/10 experience, was greeted immediately with great service and was made very welcome by Karam. Would 100% come again and the food was spectacular. I would recommend everyone to come here.

I ordered dessert for the first time i was impressed was delicious i liked how it was packaged

Karams service was amazing to the point I had to leave a review , would definitely come back and the food is 10/10

Karam was Very friendly and welcoming. Food was Heavenly :)

Karam was excellent, efficient and a good laugh.

Karam provided great service he was really quick and funny. Would highly recommend

We had an amazing experience at Heavenly Dessert! The desserts were beautifully presented and absolutely delicious, with rich flavours and perfect textures. Karam, our waiter, was exceptional—friendly, attentive, and made sure we had everything we needed. His warm hospitality added a special touch to an already great evening. Highly recommend both the desserts and the outstanding service!

Probably the best pastry shop in Derby. Elegant sweets, based not only on sugar. Relatively expensive but in accordance with its quality.

Cookie dough was undercooked (if that’s a thing) as I could still feel the taste of flour dough in my mouth, it was nearly upside down in the box too. I like heavenly desserts but i was extremely disappointed.

Karam is an absolutely 'heavenly' waiter was very kind and informative and also chatty made you feel at ease food was amazing also the croffle was exceptional and the price was perfectly

Rohan was lovely and attentive. Pleasant experience

Lovely please to eat - had a great time. Rohaan was outstanding and provided an exceptional customer service

Karam was full of energy, made it a very entertaining visit. Will visit again when in Derby

Great service by the team. Basia was great

Karam was really lovely and made us laugh a lot 😂

Delicious dessert with a tasty coffee to follow. Lovely service. Will be back again. More puddings. More puddings😊

Karam provided excellent service! He was very attentive and friendly.

Karan was really helpful and hilarious. Definitely the best dessert shop in derby, the food was truly heavenly.

Great food and customer service. Karam is very funny.

Karam has been so wonderful and made us laugh. thank you so much!

All the desserts we ordered were delicious. The hot chocolate was very much needed especially at this time of year. We were served by Karam who ensured we were comfortable and happy with everything. The customer service we received was nothing less than exceptional.

Karam Hamza gave us the best customer service and vibes 10/10 he’s a real one💯.

Had the best service everrrr from karam 10/10.

Had a great time Karan Basila was so kind Thankyou

Had the yummiest food from HD’s new brunch menu, served by the very smiley Athena. Ines cooked it to perfection

Basia was very attentive and the food was great - very rich desserts and refreshing fresh mint tea :)

Karma was our server and he provided the best customer service I have ever experienced. Was a genuine pleasure and made our evening

Service was great! Karam was very friendly!

karam made me jump, funny guy :)

We’ve been sat at the table and then we’ve been waiting for the waiter to come and ask what we want for 15 minutes. At some point he wanted to come to us but then people came at the front door and told us to wait. After that we could not wait anymore as we were not served for 15 minutes. Very poor service, will never come here again.

Great little dessert place with amazing staff a great atmosphere and lovely food. Karam was also a great server with an amazing sense of humor. I highly recommend this place

Customer service from Karam was great. He was very engaging and funny. The food could have improved because the ice cream scoops were completely melted and the strawberry tart was too sweet because there was too much sauce on it.

Karam greeted us and was warm and friendly. He provided excellent customer service and promoted the new brunch range. He was very knowledgeable on the menu items. Basila and other staff were also very lovely and friendly. Excellent all round. Thanks!

Great service by Karam & food just as good.

Food was really nice and Karam was such a great and attentive server :)