Heavenly Desserts Derby in Derby

Karma and Basia were brilliant. Karam was funny and very comforting when we arrived. Basia was also great at taking our orders and very patient as I was deciding what to have.

Karam and Basia were both very helpful and lovely. food was great!

The food was brilliant. Karam's service was incredible, he goes that extra mile and made the experience very entertaining and memorable.

basia karam is the funniest waiter i’ve ever had! he is so iconic and made me laugh so many times

basia karam is an absolute icon and gave us a heavenly time

Came here with my girlies on a birthday desert trip. Got served by an amazing waiter called… Karum !! Amazing service !! 👑

Heavenly deserts and heavenly service, especially from Karam!

Karam was a great server, made us all smile with amazing food!

karam slays, single-handedly made the experience

Karam was great! Really good service and the food was amazing as well!!

The food was absolutely appalling and they charged me £41 and it was very terrible! I am very disappointed in heavenly desserts! 😣

Thank you for the lovely night Ilaram.

Karam was serving us. He gave great customer service.

Karam’s service was amazing, he is so energetic and filled with good vibes.

Karam was absolutely amazing, funny and caring. He moved us round as we wished and join in on our loud energy. Thanks for making my friends bday more fun. 🤌🏻

Really good experience! Thanks to Karan extremely attentive and helpful, food and drinks also great, will be back :)

Karam was a really good server and had very friendly service. The deserts were also very good!

Karam was the top tier of customer service, from being welcomed in with a smile to his conversational skills while taking our order, I felt welcomed here and will definitely return again

Karma & Basia were amazing! Food was delicious too! All round perfect! Thanks

Karam was Very friendly and welcoming. Food was Heavenly :)

I ordered dessert for the first time i was impressed was delicious i liked how it was packaged

Karam was a very lovely waiterrrrr and provided very good service

10/10 experience, was greeted immediately with great service and was made very welcome by Karam. Would 100% come again and the food was spectacular. I would recommend everyone to come here.

Karams service was amazing to the point I had to leave a review , would definitely come back and the food is 10/10

We had an amazing experience at Heavenly Dessert! The desserts were beautifully presented and absolutely delicious, with rich flavours and perfect textures. Karam, our waiter, was exceptional—friendly, attentive, and made sure we had everything we needed. His warm hospitality added a special touch to an already great evening. Highly recommend both the desserts and the outstanding service!

Karam provided great service he was really quick and funny. Would highly recommend

Karam was excellent, efficient and a good laugh.

Probably the best pastry shop in Derby. Elegant sweets, based not only on sugar. Relatively expensive but in accordance with its quality.

Cookie dough was undercooked (if that’s a thing) as I could still feel the taste of flour dough in my mouth, it was nearly upside down in the box too. I like heavenly desserts but i was extremely disappointed.

Karam is an absolutely 'heavenly' waiter was very kind and informative and also chatty made you feel at ease food was amazing also the croffle was exceptional and the price was perfectly

Lovely please to eat - had a great time. Rohaan was outstanding and provided an exceptional customer service

Karam was full of energy, made it a very entertaining visit. Will visit again when in Derby

Great service by the team. Basia was great

Rohan was lovely and attentive. Pleasant experience

Karan was really helpful and hilarious. Definitely the best dessert shop in derby, the food was truly heavenly.

Delicious dessert with a tasty coffee to follow. Lovely service. Will be back again. More puddings. More puddings😊

Karam was really lovely and made us laugh a lot 😂

Karam provided excellent service! He was very attentive and friendly.

Karam has been so wonderful and made us laugh. thank you so much!

Great food and customer service. Karam is very funny.

All the desserts we ordered were delicious. The hot chocolate was very much needed especially at this time of year. We were served by Karam who ensured we were comfortable and happy with everything. The customer service we received was nothing less than exceptional.

Karam Hamza gave us the best customer service and vibes 10/10 he’s a real one💯.

Had the best service everrrr from karam 10/10.

Had a great time Karan Basila was so kind Thankyou

Had the yummiest food from HD’s new brunch menu, served by the very smiley Athena. Ines cooked it to perfection

Basia was very attentive and the food was great - very rich desserts and refreshing fresh mint tea :)

Karma was our server and he provided the best customer service I have ever experienced. Was a genuine pleasure and made our evening

Service was great! Karam was very friendly!

We’ve been sat at the table and then we’ve been waiting for the waiter to come and ask what we want for 15 minutes. At some point he wanted to come to us but then people came at the front door and told us to wait. After that we could not wait anymore as we were not served for 15 minutes. Very poor service, will never come here again.

karam made me jump, funny guy :)

Great little dessert place with amazing staff a great atmosphere and lovely food. Karam was also a great server with an amazing sense of humor. I highly recommend this place

Karam greeted us and was warm and friendly. He provided excellent customer service and promoted the new brunch range. He was very knowledgeable on the menu items. Basila and other staff were also very lovely and friendly. Excellent all round. Thanks!

Customer service from Karam was great. He was very engaging and funny. The food could have improved because the ice cream scoops were completely melted and the strawberry tart was too sweet because there was too much sauce on it.

Great service by Karam & food just as good.

Food was really nice and Karam was such a great and attentive server :)

The gentleman called Karam who served me was very kind.

Rohan’s service was 10/10 Very polite and professional

Caramel monkey bread - best dessert I've ever had in my life,and believe me, I had few. Absolute must try!!!

Service was terrible siam either got multiple things wrong or didn’t bring what was asked for wasn’t provided with any cutlery for my desert, had to get up and get it myself when I got up to pay I had mentioned that I never got my peppermint tea they didn’t have the brain cells between them to think of a resolution just said sorry an proceeded to payment

I could hardly get through my cookie jar which really put me in a bad mood especially for what I'm paying

Fantastic all round and the signature desserts 👌 Thank you will be back

Was very tasty and the service was very friendly

Best In Darby we really like it, and we will be back again

Having Moiz serving us was an absolute delight! His attention to detail and friendly service made our experience exceptional. Highly recommend!

Very good service by moiz, was very polite and helpful

Couldn't make any changes to what was in the menu, been there loads of time before. Last visit the service was terrible, rude and unfriendly, kids wanted to have white chocolate instead of milk chocolate but the manager and waiter refused to make the change as this wasn’t on the menu. Don't think we will go back again.

Very good and reasonably priced

Hamza from the derby branch made our experience 10/10 with his hospitality! deffo will be coming back

Moiz is the best Everything is great

The table was disgusting I used to be served in a clean one and the person in the till not polite and not prepared to deal with customers.

Hamza was brilliant and given that we came as a party of 7 (2 adults and 5 kids), he was absolutely patient and friendly with the kids. Thank you for your amazing service

Wow... just WOW! Not only did they serve delicious desserts but they had a whole separate menu for vegans with more than 2 items on it! (For you non vegans... this is unheard off!) I would highly recommend taking a visit to heavenly desserts in derby, it's one of the best places I've ever been too.... just don't bother getting a meal before hand like we did!!! (The one on the right is the vegan one!)

Need to get better staff, it was that bad an atmosphere from staff that I even emailed the place but didn't get a response. The food is nice but please sort your staff out & then it'd be a lovely place

Always excellent service tasty food from Heavenly Desserts. Delivery driver could actually find me and was courteous too. Win win

Nice place to go after shopping. Very hot drinks in cool styling cups. Update 20/07/2024 Returned to have coffee. : Today I returned to your café after being pleased with my previous experience, hoping it would remain just as delightful or even exceed my expectations. Unfortunately, that was not the case, which is a shame as you have a well-placed product with optimum potential. I ordered a cappuccino at £3.75 at 16:43 and sat well within view of the staff. By 17:04, having waited long enough and with no time left to spare, I drew attention to the poor service and requested a refund. This caused a sense of collective embarrassment among the staff, and one lady apologized, admitting the oversight was hers. Having managed a large hotel, I can tell you that at such a moment, you have an opportunity to rectify the situation and even enhance your reputation with a meaningful response. Contrition alone will not tip the scales in your favor. The goodwill of the customer is your most valuable asset, and without it, you have no business. Here’s a blueprint for every customer interaction: as soon as a new person approaches, make eye contact, smile, and acknowledge their presence, even if you are busy. Treat every customer as you would your "mum." Once seated, keep them on your radar and notice them. Keep them updated on their order's progress. Some delays are inevitable, but it’s crucial that the customer feels esteemed and important to you. It’s unrealistic to expect that nothing will ever go wrong. When it does, your focus should be on how to make it right. The response must be proportional to the damage or the risk of losing the customer and those they influence. A simple sorry and a refund is not enough because the customer may leave feeling let down and undervalued. I would have appreciated a heartfelt apology followed by the question, "How can we put this right for you, sir?" Then, exceed the expectation, given what is at stake. Whether it be an apology, a refund, a free product, a voucher, or a promise of a complimentary experience on a future visit, it’s essential to go beyond mere words. For instance, you might say, "We are so sorry, sir. Please come back another time, and we will offer you a complimentary experience at our expense." In conclusion, my comments are offered in the spirit of wanting you to succeed and retain your customers. I do not wish to use this review to cause any negative consequences but rather to give you an opportunity to still "put things right." Wishing you continued success. Kind regards, JJ

Cookie dough could have been better. Didn’t feel like the usual high quality that heavenly’s makes.

The waitress here named Athena was really really friendly and loved the experience thanks so much heavnely desserts

The order was amazing! thankyou

Really bad crepe. Stale and not the right batter. Was like rubber.

Great food and incredible service and recommendations from Moiz

The waffle came cold and the mojitos was just water and mint so disappointing 🤦‍♀️

Great place seym provided excellent service

Saim was outclass and very cooperative staff . amazing and very friendly service from him .

Thank you for said good service

The courier isn’t fit to be employed as what he is as he doesn’t bring the items to your door you always have to go searching for him sat in his car. Ery unhappy again

Food fine, service very poor, waitress too busy on her phone, place was empty so she wasn't busy, had to go to the counter to get the bill then given option of leaving a tip 🤣

Pop in most weeks for a coffee. Great.

Your delivery driver text me that my delivery order has been left outside my house on the wall…went outside to look for it and there is nothing on my wall…im assuming he must of been hungry and took it home with him…absolutely disgusting…this was my first time ordering from heavenlys will not be ordering from here again…especially if your drivers cannot be bothered to deliver the food…i have requested a refund from JustEat

Rohan was a very good server, quick and catering to our needs

Rohan was quick to serve us and very polite, good service, food came very quickly and was delicious :)

Asked for white chocolate shavings with white chocolate sauce. I received milked chocolate.

Moiz gave us a perfect service. Will definitely come back again. Thank you ❤️

Moiz was very nice and the food was nice

The desserts are good, but the staff was rude and untrained. Went their with my guests and the ordered took more than half an hour to arrive. Particularly my order arrived when everyone's has already finished and even then half of my order was missing. They always come up with an excuse that they are short staffed.

Food was amazing and Moiz was very kind!

expensive .not many ice cream flavours to choose from

Great food - Rohaan deserves a raise x

Moiz was brilliant. Served us amazing. Food great. Kids very happy. Thank you

Great customer service from Moiz and the team!

Great service start to finish, food quality was awesome as always 👌