Based on 60 opinions finded in 1 websites
Based on 60 opinions finded in 1 websites
Nº 195 in 359 in Blackburn with Darwen
Nº 27 of 49 British in Blackburn with Darwen
Opinions
Just came back from here. We had a meal somewhere else but wanted dessert too, so we tried this place. Very pleasant , comfortable and well decorated place. Staff friendly and great service. The food tasted fresh and flavoursome. We will go back.
OMCZ . 2023-11-12
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Always enjoy my dessert when I go. Definitely get your money's worth and customer service is amazing
Nadine N . 2023-09-17
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Went for my mates bday and it was aight. Leng food and all dat, service was mint aswell init. Respect on my brothers name, rahim the main man‼️ man’s service was 10/10 so I’ll write one. Mans gonna come again only if he’s there 💯
Saarah H . 2023-06-21
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The best dessert place in Blackburn! Lovely staff and brilliant customer service. Desserts were also 10/10, deffo recommend to family and friends to try out!
Fatima F . 2023-06-18
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Fantastic Venue Love it here! The vibe is spot on, food is absolutely fantastic and the staff are friendly, and attentive.
AsafNiaz . 2023-01-21
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So tasty and fresh, and the waffles stay warm. Drinks are amazing too, I had a dirty chai latte with oat milk 🤤.
K4686 . 2023-01-07
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junaid is a very good drink maker, especially hot chocolate! very good experience, over all would recommend. dhanish had a very polite mannerism and got my order perfect
adamougy . 2022-11-30
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Shanza was super helpful, helped me decide on a dessert and I was more than satisfied. Thankyou so much
slG6384TF . 2022-11-28
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A range of options from savoury to sweet and vegan. The ice-cream was sublime and the drinks refreshing. The staff were delightful and friendly. It was very busy on the evening we visited but the service from the staff was very quick and professional for a large group.
notwitteracct . 2022-11-01
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Zayna Makda was giving me bad service . She was saying I’m an ugly person after I asked for her snap😭😭
alijU8184QL . 2022-10-09
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Wonderful! We’ve visited this gem a few times. It really is heaven! We came today, and the food was lovely (as always) and the staff are fab and really can’t do enough for you. It’s clean, and welcoming. We’ll be back! 😀 Thank you.
344sandersonj . 2022-07-27
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Really friendly and attentive staff. The prettiest dessert shop . So much to choose from .Had the cheesecakes and cookie cough all to die for. Beautiful ice cream . Will definitely be visiting again soon . Well worth a trip to silverburn.
713Eleanor . 2022-06-12
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Arrived here at about 6.30pm to a warm welcome, service was quick and the staff were lovely. Got the royale waffle and my son got the banoffee waffle. Delicious, thank you
Lreynolds1985 . 2021-09-28
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Firstly I wanted to say a big thank you to a lovely waitress we had today I wish I had her name - she went above and beyond to make sure my son aged nine and myself had a lovely holiday treat - made sure we got a window seat after promptly replying to my email the day before - then giving us great advice and a little dish of strawberries as we couldn’t decide chocolate or strawberry she added the little dish to just make it right xxx thanks Heavenly desserts
Rebecca L . 2021-08-26
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Amazing customer service & atmosphere always 10/10. Honestly would recommend Blackburn branch to everyone.
slG6384TF . 2021-06-11
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From start to finish I had an amazing time with my friends. Service was amazing staff are very friendly and presentation is 10/10. Ordered on Uber Eats on many occasions and the service and food is spot on!
265sumairak . 2021-05-26
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Rip off. Can’t believe they charge 7.50 for a cookie dough so small. Will not order from here again, so disappointed. 28 pound for 2 cookie dough and 2 milkshakes !!!! Thought they would be worth the massive price but no
travelgirll653 . 2021-02-02
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Great service and reasonable pricing will make me go back again . The even promoted the government promotion for 50% off
keironm858 . 2020-08-24
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We came here to take advantage of the 50% discount. We booked for 8:30, arrived for 8:20 and were told 10 mins. We were seated 25 mins later- but we didn’t mind. Inside the female hostess was great.
S4z3d4 . 2020-08-05
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First time visiting heavenly desserts today! What can I say so much choice and lovely staff that even take the time to explain the menu and choices. Amna was especially nice who took our order. We will Definately be back!
T2709LJvickya . 2020-07-24
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Ordered the ‘I’ll have what she’s having’ and a crepe with fixed fruits. The food was still nice and warm when we collected. Tased amazing. Great customer service. Felt very welcomed and enjoyed my experience, especially during this COVID time. Would definitely recommend this place!
1Ayeshakhan . 2020-05-27
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AWEFUL AWEFUL AWEFUL!! Delivered Belgium waffles which were more like Blackburn Rocks!! Phoned and told them and they didnt want to know! Shame as we go every week and decided stay in as we had family over and got a delivery .. WONT EVER BE...
J4ved . 2020-03-08
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What a disappointment, I have been raving about this place to my guest but when we visited the service was non existent, had to what seemed like 30mins for water, the staff were too busy talking to their friends. The food was late and the...
Secretdinerz1 . 2020-02-15
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Arrived in Blackburn town centre, pitch dark, drizzle then lashing down, blowing a gale, passed 18:00 & all shops closed. Depression leading to desperation, we are walking around and it is GRIM. Then, what is that bright light on corner? Devine more than heavenly...well at...
Leigh D . 2020-02-02
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There is no waiting area! Made to stand by a table then when seated there were people stood next to my table. Was not professional. Food was better but would not go here again purely due to the restricted room.
estee36 . 2019-12-31
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Amazing service and desserts. Had the american Waffle. wow. what a taste. My wife was mesmerised. She loved the cookie dough. Second time in 2 days and I am a fitness fanatic
Ewoodfaz . 2019-10-28
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This is the worst service ever I have ever had. I travel all the way from Bury for your dessert with family. Asked for piping hot custard, it came cold so sent it back. When I got new one, custard was cold and found a...
omarf695 . 2019-09-17
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I have been here several times and they never seem to disappoint, I was out with my mate and wanted to show him the best dessert place in Blackburn, he absolutely loved it I enjoyed my dessert and when there was an issue I highlighted...
Secretdinerz1 . 2019-08-31
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We have visited here a few times, service has always been good and not a long wait. We have tried the cookie dough which is nice and different to most places. The waffles are the same as other dessert bars but the ice cream is...
ImyAni . 2019-08-25
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Came here on a hot summers day and I got some cool profiteroles and icecream, exactly what I needed. I love me a mojito and the watermelon mojito was delicious and refreshing. Would definitely come again.
ManLikeHansha . 2019-07-19
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The staff are always amazing, and brilliant with the children. We have been a few times now and service is excellent and nothing ever seems too much... As for the desserts they are wow!! Excellent. Keep up the amazing work your staff are a credit to your company.
MrsBartley2011 . 2019-06-26
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I ate here for dessert and it was delicious. Menu choice was very good. Service was also good. I polished this off and enjoyed every mouthful. I would go here again,
linz_269 . 2019-06-15
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Hey guys this was a perfect American waffle topped with Nutella and Strawberries and some cream and a blob of ice cream. It sounded great and literally tasted immaculate. It is a good size of portion and I shared it with my mate and we both just about finished. I also had a luxury hot chocolate which was with rich chocolate, it sounds very chocolate but it was something to drool over. First time visit and certainly happy with the service and recommendations from staff on what to order.
RajaRAslam10 . 2019-05-13
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I have visited a few times now and the service is now much better than it was previously. Their desserts are made well and serving time is also very quick. Not the cheapest but by far one of the best in Blackburn.
acepower84 . 2019-05-08
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Would be nice if they had wheelchair access like their Preston business does. limiting the people who can visit the shop. now having to travel all the way to Preston for it.
rshakir1 . 2019-04-23
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Came with a large group and ordered some tea and variety of desserts. Although the food was really nice, everyone got their dessert at different times so we had to watch everyone eat while we waited which was kinda peak. The staff did give us a discount though so it wasn't too bad.
Hafsah M . 2019-03-13
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I've read a few reviews about heavenly desserts in blackburn which haven't been very positive. However I must say my every visit (3 times a month) has been exceptional both in terms of customer service and quality of desserts. Me and my niece have visited this place more times than I can remember and each visit has been positive. The owners of this place are polite and always willing to help. I would highly recommend both a visit and my favourite dessert Jam Roly Poly and custard yum! Lol
Ahmbreen . 2019-03-06
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The atmosphere at heavenly desserts is the best, the customer service, the food & ofcourse all the staff that work there & they’re are very welcoming, the desserts and drinks are 10/10 for sure 👌🏼
Mohbeen123 . 2019-02-21
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Absolutely disappointed with my visit to this place today. As soon as the staff came to give us the menus the first thing he said ‘ oh just to let u know we dont do curries here!’. I dont know what he was thinking or trying to say but I definitely got offended. What a thing to say to your customers. Felt judged maybe by the way we were dressed ( we were dressed normal). The place is called ‘heavenly desserts’ so any sane person would obviously think it is a dessert place. Why would staff need to point that out? Spoilt my evening.
Shaf234 . 2019-02-03
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We were in Blackburn and decided to treat ourselves
chris52lk . 2019-01-06
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Visited here after recommendation from a friend. The desserts were amazing. Service was on point. Staff are really friendly and attentive.
RB2105 . 2019-01-06
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Nice decor, smashing staff modern but the desserts are way way way way way too sweet.....unable to eat and utterly nauseating.....makes the whole thing pointless and a waste of money. Sorry but wouldn’t go back Below is what I thought I was getting vs the cheesecake with the biscoff dump on it. Sometimes less is more.
Matthew K . 2018-12-29
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We went in the evening when it was very busy. We had to wait to be seated and the food came very quick. Lots of choices of deserts, good food and worth a visit.
583grahamt . 2018-12-01
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Great food-good service all the food came together was well presented in particular the Jam Roly Poly 👌 would definitely recommend it’s a must try 👍
Ssa274 . 2018-11-18
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First time for me and my friends. The decor was excellent, staff happy and friendly. The menu was excellent. The deserts where stunning. Seriously happy customer and will be returning again very soon. Well done Heavenly deserts 5* all the way
Donnalou44 . 2018-11-17
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Great desserts as always can’t fault their food.. however, the service was absolutely shocking took 5 minutes for someone to even acknowledge us and greet us, took 10 minutes to get someone to come to our table.. and once we went to pay we were stood 10 minutes asking all the staff to take a payment but no one seemed bothered.. the sad fact was it wasn’t even busy! Customer experience was disgraceful
Freedom25822104453 . 2018-11-15
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The food was perfect, the service was delightful, our waitress Olivia made our experience all the more better and is clearly their hardest worker, I will be sure to return regularly :)
ERIN D . 2018-11-10
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Really liked the Preston place so much that we tried the new place in Blackburn.
acepower84 . 2018-11-01
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The welcome was poor. They will not serve tap water. Did not seem bothered to make our visit special, despite the idea of selling quality We left after poor welcome and slow service
Penwethers . 2018-10-28
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Visited as a family of 4 for a treat on Sunday and we all enjoyed the desserts. There is lots of choice on the menu and the deserts are nice and tasty. The only negative the food took a little while to arrive which isn’t great when got kids waiting.
RobinsonJohn . 2018-10-24
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They have 2 menues with different prices, i asked which one is the real price an i was told its the cheaper one, but when paying, they charged according to the expensiver price. When i told him its the wrong price he changed it but still over-priced us. The service was also poor as they took more than 30 mins to give us food.
Hira T . 2018-10-19
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Nice decor, excellent service, quality and tasty desserts! Reasonably priced. Best in Blackburn as of October 2018.
thetravelerdoctor . 2018-10-08
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I visited on a busy Sunday evening with my family.
Naseeemaa . 2018-10-04
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Nice atmosphere and amazing desserts. The service was good. The sharing brownies were so yum and such a big portion. I will def be going back.
Rabia Y . 2018-10-03
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I shouldn’t share this review as this desert place is always popular and busy.
supersizeyou . 2018-09-19
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905 Opinions
We fancied having a restaurant dinner and decided to stop in here. The staff greeted us as soon we came in. Great service and children friendly. Food was great and hot as it came. Will definitely come here again.
300 Opinions
Absolutely terrible , booked 3 days in advance for lunch needed have bothered arrived on time no one else in the establishment! To us says a lot going with instinct we should have left , however we gave it the benefit of the doubt..2 minutes later 2 other people arrived . We sat nearby the window to savour the views bear in mind it’s still “winter” and unbelievably so inside as we sat in our overcoats as it was as much freezing inside as it was out ! The waitress came took our orders for drinks very pleasant girl , very efficient but from then on went further downhill after drinks were served she took our food orders my other half ordered the hake dish , myself just the fish & chip offer as no other meal appealed ..one hour later no sign of food ..no apologies for delay etc again we were contemplating asking for the bill for just the drinks ,by this time 3 other patrons had arrived ordered drinks & food which were delivered well before ours ! 1 hour & 5 minutes ours arrived ..the hake was served supposedly on “ crushed roast potatoes “ with buttered beans and creamy tomato sauce ..I wished at this point I had taken a photo all I can describe it it was a bowl of mush , I myself had the most greasy fish & chips I have ever encountered sadly we both left our meals I have to note not once did ant of the catering or bar staff asked if everything was ok , I think in my opinion they were too embarrassed to sum in all in a nut shell will not be returning .
43 Opinions
A hidden gem that is for sure. Yes the rooms and parts of the hotel are maybe outdated but also full of character. I had a double room which was huge and comfortable. I had a 3 course meal in the restaurant for £25 as a resident; (£35 for non residents). I would quite happily have paid 3 or 4 times that as the food was as good as anything I have eaten anywhere. I would recommend the chicken and sausage pate as it is the best I have ever tasted. Service throughout my stay has been nothing short of excellent and a special shout out to Blake, who is a perfect host and ambassador for this fine establishment. Wish I lived nearer as I really was very impressed.
902 Opinions
Went last night with my partner. Asked for a chicken sandwich, but they didn’t have any. Opted for lasagna which I had to send back because it was mush. By the time they brought out the second one, my partner had finished his main. Second lasagna was even worse and was full of yellow liquid, it looked like some sort of fish pie! In the end asked for a refund, they refunded me for the lasagna! So all in all we went out for me to just sit with nothing to eat. Appalling
32 Opinions
We were on our way home from Preston and trying to think of a good chippy in Blackburn but sadly we realised all the good ones were no longer open. We came across Cherry Tree chippy but wondered if it would be ok as it’s a Chinese take away ( not that we’re averse to a Chinese) . We ordered steak pud ( Hollands) chips, large mushy peas and large gravy. Theirs plenty of chips for 2 in a portion of chips. It was absolutely delicious and hot even though we were several miles from home. Took a menu and we will certainly be back. Staff really pleasant and quick service.