Based on 23 opinions finded in 1 websites
Based on 23 opinions finded in 1 websites
Nº 473 in 784 in Bolton
Nº 69 of 109 Other cuisines in Bolton
Opinions
Have ordered from heavenly desserts Bolton a few times. The food and waffles are delicious and well made, however each time something has been missed off our order or swapped with no communication from the restaurant. The latest was ordering a flavoured gelato tub (retailing at £7) and instead being given a small tub of gelato which would cost around £3. They even left a note on one of the boxes asking us to leave a positive review!! Definitely not impressed or positive review worthy service!!
Katie G . 2022-12-09
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Delicious cakes and drinks ! Amazing decor and very modern ! Can’t wait to go back ! I ordered the red velvet cake and it was delicious 😋
Charlotte Frances Conroy . 2022-11-20
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Dish was completely off spec however the things that were there tasted ok. Had I know that what I received wouldn't be what I ordered though I would have picked something else. Coffee was poor and was cold by the time I managed to get someone's attention to ask for sugar and a spoon. Explained all this to the waitress and was told she would "speak to back of house". "Back of house" then gave me my bill with no explanation or apology. Lackluster service and disappointing fare. It's a shame because the raspberry sorbet (should have been mango) was delicious.
Rob M . 2022-10-09
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Clean, friendly staff and delicious ice cream and milkshakes. My 7 year old said it was the best milkshake and asked for the recipe. We will be back.
jo . 2022-08-13
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I never leave a review but this is the first one. So I went with my family (Asian background). My 2 children had food(chips from Mc Donalds) from another restaurant. Once entered, we were greeted by young and lovely waitress(again Asian) and were nicely seated. During our order the waitress kindly asked that is their policy they do not allow food on the premises. I understood the policy but requested if they can make an exception as they children were already eating. However, they insisted on the policy as their manager didn’t allow it. again, which I had no issues with the policy. We had another family seating behind us(white background) who unnecessarily intervened and used the F word. I also reacted as it was very unpleasant. The manager(white background) came straight away and didn’t even listened and asked us to leave the restaurant. This was so embarrassing and we felt that being the only Asian family, we were asked to leave. The manager had no courtesy to even ask what had happened. The other family( white background) were sided by the manager. Even though they used the F word and had no reason to intervene while we were speaking to the lovely and polite waitress(Asian background). This was so shocking and racism still exists in parts of the world. :( We ended going to Haute Dolci and had a lovely experience and felt more welcome
Ziad C . 2022-07-22
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Really cannot recommend this place at all; went there for the first time with my partner and son yesterday. Upon arrival we weren’t exactly greeted with the same reverence and warmth as other customers were and basically sat ourselves down. As I sat down and due to my medical history had an attack of breathlessness and coughing which can come on very quickly. I really needed some water and asked the waitress for a glass of tap water; she could see I needed it for a good reason as I was struggling to get my breath! I was told they don’t provide tap water but I could buy a bottle. I found this to be incredibly unsympathetic and very dismissive of customer need!! I would hate to see how they would respond if someone had a cardiac event, would they charge for access to a defibrillator? I eventually recovered after getting a handful of water from the toilet. In hindsight we should have left but we decided to stay as we’d promised our son a visit. The service was lacklustre and the availability of menu was limited. On top of this my partner’s choice arrived with one of the main ingredients missing. A poor experience and a definitely won’t go again.
nigelb920 . 2022-06-03
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The desserts were ok, but no better than others we have had elsewhere. Didn’t seem worth it for the additional price, though I admit it was nice to eat out for desserts. Worst thing though was the staff, one could be heard on FaceTime behind the counter, and we were left with plates on our table for 15 minutes. This didn’t seem acceptable as we were the only people in the restaurant! Unfortunately, we won’t be back.
Solivagant25 . 2022-04-17
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Been to Heavenly Desserts today with my 2 children. I would highly recommend to go here for a dessert. We really enjoyed it, could not fault anything. The desserts were amazing, the staff were very friendly, polite and helpful. But my main reason I went here, is they have a really good range of gluten free desserts as my daughter is celiac and she was over the moon to be able to have a variety to choose from and the staff are also clued up with gluten free and explain everything. Really happy with this place. Thank you.
V4058AKjenniferp . 2022-02-17
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Huge selection of desserts to choose from, I had the cheesecake and it was delicious. Staff were all lovely too. Only reason I didn’t give 5 stars is that it was very slow. No problem to our group but would have been if you were rushing
332aprilm . 2022-02-07
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I've walked past many times but so glad we stopped off today. Excellent range of desserts. They all look so delicious too. You'd be hard pushed not to find at least one that you like. I had the rose cheesecake (photo uploaded) - absolutely delicious. The only disappointments were the toilet lock not operating and not inspected today (30th August). Otherwise I'd have awarded 5 stars.
j19581 . 2021-08-30
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I had great expectations of this place as decor and branding are lovely. Unfortunately I was disappointed. The desserts were underwhelming - it’s just shop bought stuff. The Belgian waffle tasted cheap, although the white chocolate sauce was nice. The chocolate fudge cake was dry. The ice cream had no flavour. Service was very hit and miss - I had to ask for the bill three times. I asked if they did takeaway so was given the takeaway menu. I ordered a biscotti cheesecake which should have been £4.20. The bill had £6.95 on it. When I queried it the manager came over and said they don’t have a takeaway menu which was clearly wrong as I’d been given one. He wasn’t really interested and said I’d made a mistake so I just handed the cheesecake back to him. I wouldn’t go back.
talktomarc . 2020-11-02
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Visited with my daughter who has a dairy allergy after walking past and spotting the signs in the window for vegan menu. We were asked before we were even seated if any of us had any allergies and given a separate menu. The lady that looked after us was very attentive and went above and beyond double checking her order against the allergen booklet and adding her allergy to the order sent to the kitchen assuring me they would take extra precautions and use separate cooking equipment. I dont think I've ever felt so safe ordering food for my daughter. I ordered from the regular menu for myself. I had the 'one last time... I promise' American waffles. They were beautifully light. Daughter had the vegan chocolate brownies and ice cream which she assures me was also delicious but she struggled to finish so they were kind enough to wrap the rest up for her to take home. Will definitely be back again
misskatylou . 2020-11-01
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Great deserts and fantastic service. Man who runs the place goes above and beyond to make sure you are looked after. Milk cakes are amazing. (Everything is amazing)
leebP7945HV . 2020-10-30
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We visited during the Eat Out to Help Out scheme. The place was packed but we did not wait long to get a table. This time we found the service to be better than in our previous visit. I think some of the teething issues have been sorted. We enjoyed our desserts, we probably over ordered to take advantage of the discounted prices. Something we did in other places as well.
PrestonGuild . 2020-10-24
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Been to heavenly desserts a good few times in Liverpool so was good to try my local one in bolton. Now we used it when the help out scheme was on and it was nice to see they didn't reduce the menu size to get people in and out quicker like the rubbish place around the corner. The staff where all great as where the deserts you want quality then this is the place to visit.
tootoo2182 . 2020-08-31
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Excellent service this evening! Service staff were welcoming and approachable. I would definitely recommend the gluten free fudge journey with custard and/or ice cream. Thanks for a lovely evening.
KhathijahA . 2020-08-19
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Service was really good. Hama the lady who served us was so polite and attentive, thank you! Food was amazing too and well presented. Tasted delicious
479adelec . 2020-08-08
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Food was delicious and was worth what you pay for. I had the lotus biscoff waffle with a cappuccino and they were both amazing. The service was slightly slow but the waitress was on her own as her other employee was sat in a corner...
942aidanm . 2020-03-17
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Absolutely disgusting that young waitress scrubbing toilets in her uniform, her had down the toilet scrubbing it then going serving food & drink
nickyhunter20 . 2020-02-23
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Should the waitress be cleaning the toilets wearing her waitress uniform!!???? This doesn’t seem very hygienic at all?!!
mijulie56 . 2020-02-22
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Unfortunately they got my order wrong and I only realised when I got home, however as soon as I called in they were extremely apologetic. The man I spoke to was so polite and gave me two options I told him I still wanted what...
Anisa B . 2020-02-03
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Thank you Evangelos for making our trip very pleasant. You had a great, polite manner. You were very friendly and great with our kids too. Would come back because of the service received by yourself. Thank you
Macey12 . 2020-01-04
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There are a lot of dessert places in Bolton. Heavenly Desserts opened a few months ago. The restaurant decor is very nice, we got a friendly welcome. We had a waffle and ice cream and blackcurrant crumble with custard. When the desserts arrived the waitress...
PrestonGuild . 2019-12-06
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