Heather's in North Somerset

Visited today - 16Jan - gorgeous all day breakfast and coffee, and cake for later ! Brilliant service and friendly, helpful staff- couldn’t ask for better! Will definitely visit again - and again- a real treat! Highly recommend this cafe - 100% amazing!! Thank you!

A Regrettable Choice with Heather's Coffee Shop My husband and I chose Heather's Coffee Shop in an effort to support local businesses. Unfortunately, this decision led to one of the most distressing and disrespectful dining experiences I've ever had. As a pregnant woman with specific dietary needs, the treatment and service I received were appalling. When I inquired about egg-free options, due to a serious intolerance, the staff's response was not just unhelpful but blatantly rude: "nothing." There was no attempt to offer alternatives or to accommodate my dietary restrictions. This indifference to a customer's health need is not just poor service; it's a severe lack of professional responsibility and empathy. The situation worsened when we ordered their 'Soup of the Day', assuming it to be a safe option. To our dismay, the soup was not freshly made but a pre-packaged mix containing egg. The staff, showing a complete lack of due diligence, failed to check this until we pressed them. Upon realizing the mistake, they offered no solution, apology, or even the slightest hint of concern. We reluctantly ordered a toasted baguette, which turned out to be another disappointment. Paying £26 for such an experience was not just a financial waste but also an emotional ordeal. The quality of food was atrocious, and the latte was undrinkable. What's worse is the utter disregard for customer care and health concerns. I am astounded by the level of incompetence and insensitivity displayed at Heather's Coffee Shop. It's a disservice to the community and a slap in the face to those trying to support local businesses. I strongly urge others, especially those with special dietary needs, to avoid this establishment at all costs.

I am compelled to write a review following our recent visit to Heather's Coffee Shop, a visit that was marked by a series of unfortunate and deeply dissatisfying experiences. We initially chose this café with the intention of supporting a local business. However, what we encountered was a series of disappointments that I feel must be shared with the community. Firstly, the quality of the food was shockingly poor. The Full English Breakfast I ordered was far from acceptable. The beans were served cold, devoid of any semblance of warmth. The egg, a crucial component of any breakfast, was undercooked, raising concerns not just about quality but also about food safety. The sausages seemed stale, as if they had been cooked several days prior and merely reheated for serving. The tomatoes, an easy item to get right, were also cold, further adding to the sense of disregard for basic culinary standards. As for the bacon, it was of such low quality that it detracted significantly from the overall dish. The only passable item was the bread, which was merely satisfactory. The latte was an utter let-down. It tasted so offensively bad that it was reminiscent of diesel. This was not the latte one would expect from any establishment professing to serve quality coffee. My suspicion that it might have been made with instant coffee granules only added to my dismay. This was not just a poorly made latte; it was a fundamental failure in delivering a basic coffee shop staple. The service compounded our negative experience. The staff members, who we interacted with, both at the counter and in the kitchen, displayed a level of disinterest and dismissiveness that was both shocking and unacceptable. Their attitude conveyed a sense that our presence and our basic requests were a nuisance. This was not just a failure in customer service; it felt like a complete disregard for the principles of hospitality. Moreover, the price we paid was exorbitant for the quality of food and service provided. To charge £12 for a breakfast of such poor quality and nearly £3 for a latte that was undrinkable is not just unreasonable; it's exploitative. This was particularly egregious given the café's suburban location, where one would reasonably expect more moderate pricing. In conclusion, our visit to Heather's Coffee Shop was a regrettable decision. We had hoped to enjoy a pleasant meal and support a local business, but instead, we were left feeling disrespected and undervalued. The lack of quality in both food and service, coupled with the unreasonable pricing, was disheartening. I urge the owner to take these criticisms seriously and address the evident issues in their establishment. As for potential customers, especially those with dietary restrictions or expectations of basic culinary competence, I strongly advise reconsidering a visit to this establishment.

I found the staff, polite, friendly and professional.

Nice coffee cafe set back from the road serving a wide range of delicious meals - hot and cold. Plenty of tables inside and out

Had a good bacon sandwich and a coffee, the noise level in the cafe was excessive, and it was difficult to hear the conversation acros a small table.

What has happened to Heathers - disappointing. Customer wiping own table with tissue before sitting down. Food - bct - roll not toasted; cheese not melted and tomato barely warm; at least the bacon was cooked. Perhaps the cook should take some lessons Sorry - it used to be such a good eatery - will not be returning.

Great breakfast! Great friendly staff and fast service. Highly recommended!

Excellent breakfast, pleasant calm surroundings although I think people who visit with their dogs should be asked to keep them off the tables( should be obvious to the dog owners.)Very nice relaxed atmosphere. Garden centre has a good selection of different plants at excellent prices

Great place nice coffee and food

Food is basic snacks, sandwiches, jacket potatoes etc. Nothing for vegans. This place is not expensive and fine of its type.

Very nice setting excellent service good food plenty of tables and undercover areas would give them score of 💯

Short stop lovely coffee and bread butter pudding

Nice food and nice staff, recommended.

Lovely home cooked food served with a smile.

Good coffee. Generous cake portions

Great breakfast 🍳 friendly staff 😁

Price too high for the quality of food and drink offered. With Cadbury Garden centre doing much better food and drink next door I'm surprised they get much business. Latte far too hot took 15 minutes to cool down massive quantity of milk tasted awful I'd rather have a Nescafe latte sachet. The lady making the drink in front of us at the counter clearly thinks pouring scalding hot milk into a cup with espresso is a latte. The banquette I ordered was weighted down by so much cheese it had separate the two halves ended up like a pizza minus the tomato. Cobwebs on the ceiling and aircon unit. Dated throughout looked like they had opened a cafe in an old dusty conservatory plus cheap furniture. My partners toastie was average neither of us drank our lattes we went next door for coffee. The only positive is the staff were friendly and polite. No flat white offered on the menu. Didn't try cakes and desserts.

First visit to heather's and we must say we enjoyed our breakfast very much, will certainly go again 👍👍

Excellent value and great choice of food.

Lovely Cafe great food good prices value for money nice staff clean cafe and toilets Definitely visit again

Excellent. Generous portions of food. Friendly staff, but slow but that only because they were very busy

One of the best breakfasts around! Lovely cakes, plenty of seating, nice place, the owner dave is very welcoming and such a lovely guy too

Fabulous place tucked away behind garden centre. Lovely sandwiches, baked potatoes and cakes.

First time trying this place... food tastes cheap. Beans cold , latte not drinkable and most of all service awful. The most unwelcoming place with a depressing atmosphere. When arrived the manager couldn’t even bring her self to say morning and give us a smile, won’t go here again.

Went in for our sons birthday breakfast treat arrived mid morning, to find only the full English was on offer due to staff shortages however this was not a problem for us. Friendly service when ordering, good portion size good quality food. Also able to sit outside some of the area us covered.

Visit quite often, but last time with a friend who is Celiac.She asked the chef could he tell her if the bread for her toast would be safe.He couldn't guarantee her it would be 100%,Gluten free or not be cross contaminated.So she didn't eat,just had coffee.Very disappointed.Maybe have a separate kitchen area and utensils ect for the Celiac customers. Will go straight to Cadbury nxt time

Charming place for a relaxing drink and snack. The cake options are varied and are generous portions. We opted for a cheese and tuna and cheese and veggie sausage toasted baguette. Both were excellent. Will be visiting again very soon.

Great little cafe, we had coffee and cake. The carrot cake was delicious. They have good selection of cakes and also do breakfasts, sandwiches and jackets. They were busy when we there with a 30 min wait for meals. But people didn't kind as those that came out looked good.

Nice little cafe/coffee shop, with a great selection of cakes. They also serve hot meals although we haven't tried them yet. Situated in a quiet spot next to Cadbury Garden Centre between Congresbury and Yatton.

Staff are lovely. Fabulous place. The only downside is the bacon & sausage seemed that it wasn't freshly cooked and the egg white was a little raw around the yolk. It still tasted great so haven't been put off. Also you get a great portion size for what your spending. Dog friendly in outdoor section 🐕‍🦺

Popular cafe located behind the garden centre. Offers both indoor and outdoor seating. Family friendly with a large choice of home made cakes and meals. Disabled access, public toilets anf free parking nearby.

Lovely cake and coffee. Definitely returning soon

Found by mistake but what a find. Pleasant staff and great food.

Very nice place, had a cream tea, seating inside and out with some under cover.

We love coming to heathers. Their custard slices are a big favourite and certainly a must try. The staff are always lovely and the patio is a lovely place to sit and enjoy a bite to eat.

Choice of seating area inside or out good selection of coffee and food.

Had a really nice cottage pie my husband enjoyed Bacon toasties.

Awful customer service, the coffee was cold so was the hot chocolate. When the food arrived the egg was not cooked, paid 9 pound for 1 bacon, 1 sausage and some beans. Was not impressed at all. Used to be lovely here nut gone down hill. Don't think we will be visiting again.

Good food, huge cakes, nice outdoor seating

Good value and variety of food options, perfect for a cycle stop

Fabulous cakes. My friends had a jacket potatoe and it was very well filled.

We went to this place for breakfast, it wasn't very busy, I ordered 2 small breakfast, that is one sausage one bacon one fried egg toast baked beans and hasbrown,, we waited around 20 minutes breakfast arrived sausege was brunt and hard bacon was tasted like bad oil, and as if it was fried few hours ago and looked like it was reheated, beans was cold the only thing that was freshly made was fried eggs I asked if sausage can be changed, yes they quickly changed it for another one exactly the same. tea was tasted cheap, we paid £14 +,,, not a good value for money at all.. ,, I wont go there again..

Very nice friendly staff. Tucked behind a small garden centre

Really enjoyed the fresh chelsea bun and a pot of tea. Will go back again. Also visited the garden centre next door. It has a very nice selection of plants etc.

Superb selection of cakes and nice hot drinks, friendly helpful staff

Lovely food, cheerfull service, recommended

Glad I found this place, great food and service only wish I had found it before.

So impressed due to health problems and lockdown we hadn't been to the cafe for nearly 2 years and yet Dave still remembered what we have. Great guy and a lovely place with lovely food. Xx

Very friendly atmosphere and delicious no nonsense food.

Great cakes and great service will be back

Usual good standard of food and service

Lovely little cafe with pleasant staff, good food and hot coffee. 5 stars.

Best bacon, brie and cranberry bap ever! Friendly service as well!

Love this cafe. Homemade cakes which are excellent. My favourite is a bacon roll. Fabulous.

First time there, would go again, lovely selection of food, staff very friendly and helpful

Fantastic veggie breakfast with local produce. Comes with a coffees well

Great coffee,great cakes,great breakfast's,lovely staff,suggest you go here 😀

Excellent cakes, lovely drinks.

Excellent service first class food lovely and hot,will visit again soon

Relaxing, friendly, lovely food well presented.

Great food and very friendly staff. Thoroughly recommend

Lovely friendly coffee shop. Great toasted teacakes and coffee.

It's a very lovely place nice staff and food excellent. Always clean.The only thing is it's cold not enough heating to stay warm in there but otherwise very lovely place I would recommend to anyone.

Very popular for cakes and rolles and a nice relaxed atmosphere

Such a lovely café very welcoming, highly recommend, wheelchair accessible

Good service, very friendly. Lovely food.

Great location, good coffee. Good cycle stop

Driving down the A370, fancied a decent mug of cafe latte. Seen several recommendations on Facebook so thought we would give it a try. Strolled through the garden centre, got a table in the shade. Went in, ordered two large lattes with two toasted teacakes with jam. Quick service, reasonably priced, cakes looked great but only fancied teacakes. All great, even had second mug of coffee. Will definitely return.

Lovely setting and good food, excellent service.

Lovely 💐 I love it 5 star 🌟⭐🌟⭐ Subscribe to iammila9

Good coffee, delicious cakes and very good meals. All served by a very friendly staff.

The friendliest coffee shop it the west. Their food is delicious, especially their cakes. Great prices. A perfect stop off if your on the A370 between Bristol and Weston. Two garden centres next door including the massive Cadbury Garden Centre and the North Somerset Bird of Prey Centre, that have open days and bookable experiences thought the year, right next to the coffee shop. Highly recommended! 👍👌

Good coffee and a lovely wide selection of cakes in a nice garden centre setting. Good outdoor seating.

Great food and friendly staff, watch gets busy 12 - 3 so plan.

Great coffee house with delicious sandwiches and friendly staff. I’d certainly recommend it. I’d have preferred it had they supplied an all-day breakfast/brunch option but I’d certainly go again.

The food was good, but waiting to be served was dire.

I had a meal of vegetable lasagne recently and I'm sorry to say it was inedible, dried up and pretty horrible actually. I didn't eat it. I went because it had been recommended to me but I won't be returnjng

Brilliant place, lovely food, reasonably priced.

Friendly, efficient service ,clean and tidy.

Friendly staff, good coffee and snacks. Plenty of outdoor seating.

Food very nice staff very polite

Very friendly helpful staff. Bacon sandwich excellent.

Service ALWAYS MAKES THE DIFFERENCE. 100% recommended, lovely people AND DELICIOUS breakfast... Thank you.

Excellent Service from friendly staff and good menu's.

Lovely place to visit friendly very clean and with good food in a nice setting 5 stars

Vegatarian breakfast available, but no other vegetarian or vegan optons on the rest of the menu.

Lovely place to stop and enjoy a cuppa and cake. Covid19 precautions in place, friendly helpful staff.

A tranquil little haven with lovely cake and coffee

Well sited next to a garden centre this coffee show has excellent outdoor covid safe seating (some of it under cover). Friendly efficient staff, reasonable prices.

Excellent location and drinks / food pleasant staff

Always fabulous service and food 👌

Always polite helpful staff, food is always lovley and always really clean love Heathers

Lovely lunch at Heather’s today. Staff friendly and helpful. Food arrived promptly and was delicious as always. The Covid measures in place makes if feel very safe. Always worth a visit. Made better today by the lovely sun ☀️

Lovely Lunch ... again, and the coffee & walnut cake was scrumptious. Will be back next week if weather is fine. It's so nice to sit outside in the fresh air.

Amazing breakfast and great value and quality, definitely recommend, friendly staff, coming back soon. Well worth a visit

Brilliant service and compative prices

Came across this coffee shop when visiting garden center.Decided to try it out after loss of COSTA in a nearby garden center.Great sandwiches really enjoyed sitting in outside area.Will be back ,its now going to be my go to place when i am in this area.

haven't been for ages due to not going out but still the high standard of food staff and surroundings thoroughly recommend well worth a stop for refreshments

The only reason that I would not give a higher rating is due to the lack of attention to Covid restrictions. The food was great, as others have said, but we were there for at least an hour with several tables changing hands and were concerned by our observations. At no point did we see tables etc being wiped down after use and the laminated menus inside were equally well used, but not cleaned. I asked the young lady if it was not their policy to clean down after each visit and she said that she did it when she had time. Indeed she was very busy and appeared to be responsible for too many tables on her own. This could have been due to shortage of staff or an attempt to economise on staffing by the Management. In the climate of the times it is too much to expect of one person to exercise tight control of so many tables. We commented as we left that the only concession to Coronavirus was by the customers, who had to wear masks while placing their orders.