Heath Farm in Cheshire East

The Ultimate ice cream sundae was spectacular (kid's exact words) . Very friendly staff , a nice atmosphere overall

Waited at the carvery station for ages. Rang the bell your meant to ring. No one came. A young lad kept walking round and round, didn’t seem to know what he was doing. A member of the public told him I’d been there forever and so he finally alerted someone. Later waited nearly ten minutes at the bar as no staff were in attendance. Eventually a girl came out to serve. It’s Saturday night so why are all the staff in the back? Surely you need to be out front serving? The food was lovely however. I think the new lad was new and he looked like he had no idea what he was meant to do. He needed some direction. The food was great the service was poor

Terrible !! Food cold, very bland, waited a long time for a very sub standard meal Staff very overwhelmed and seemed very unorganised, food dropped on table with no explanation of what or who meal was for !! Just not good enough.

Our local pub. The pastas aren't the best but just about everything is great and there's a great carvery available at pretty much any time you fancy it. We bring the dogs sometimes too and they always have something to eat.

Food was brought out freezing cold with a dead fly on the plate, we returned the food and it came back out on the same plate, freezing cold food with a finger mark where the fly had been swiped off the plate. Manager came out to apologise and was so polite but could only offer us a refund for that meal...considering everyones food was cold and nothing was eaten. Wont be returning any time soon, we used to enjoy going once a month as my little boy loves the play area. The only good thing about the place. Food is GROSS and so unhygienic.

Very friendly and great for dogs.

Every time we go, the food is always fresh and tasty. The staff are an asset to the company. They are so friendly and nothing is too much trouble even during busy periods.

This place is an absolute shambles, been twice recently and neither was a positive experience. Went here the other day for a carvery and nothing was ready together. Had to wait for meat, pigs in blankets, stuffing, broccoli, and gravy. All of it came out separately over the space of about 20 minutes. The beef was also really overcooked and tough. My little one had a kids meal followed by brownie and ice cream. Usually it's a battle to get the pudding, but on our most recent visit it basically came out as a side dish to the main. We were offered to keep it warm (it had ice cream) but we declined. The place also seems to be understaffed which probably doesn't help things. I'm a glutten for punishment so will probably visit again, but wouldn't recommend the place in all honesty. A few positives: they have Dr Pepper Zero on tap, and it's relatively cheap when it comes to eating out (carvery and a drink was like £15 on a Sunday) .

Lovely food, great service, friendly staff! Carvery was delicious as always.

I come here very often to use the kids area, nice food, amazing staff

Spent an afternoon working and snacking. Warm atmosphere and quick and friendly service. Eden was very helpful finding me a power point for my laptop and Kyla brought me my food with a friendly smile. Particular recommendations for the halloumi fries and the biscoff cake!

We visited on Sunday 3rd November for two cavery lunches the Service was excellent from initial arrival to being seated. The staff were very friendly and polite. And the food was delicious, would highly recommend and we will back to visit soon

Great carvery, piping hot. Amazing service!.

After a little mishap at the beginning, our visit was excellent. Jordan and Casey were great together! They had us laughing throughout our visit, and we genuinely felt welcomed by the two of them, their customer service alone deserves this 5* we will return!

Me and my family had dinner here and it was a lovely experience, food was really nice and the service was amazing. I would highly recommend the place.

Went out for a lovely meal and was given the best customer service possible a girl called Eden, she was so lovely and energetic so ill be happy to visit this place once again if that is the staff standard Food was also brilliant and we all really enjoyed it

Great atmosphere, friendly staff and the kids meals were great! Would recommend 👌

Havnt been for ages, however such s friendly venue

I don't really write reviews all that often but felt like I really needed to write this. My first time coming here wasn't the best experience. We ordered 3 mixed grills and my partner specifically asked them for ONE mixed grill without egg and there comes 2 mixed grills without egg and the mixed grills were so dry, we felt like they weren't edible at all. Had to pay £40 odd for dry meals but the reason why I picked to go here was the fact that they have a Wacky Warehouse on site also so when we finished, we went straight next door to Wacky Warehouse to be told there's a Halloween party going on so they are closing in 5 minutes. I had to suffer with a crying little girl all the way so had to take her somewhere else to play. (forked even more money out) I'm really not impressed by my first time experience and neither were my family members. This venue was a complete let down unfortunately.

Friendly staff and relaxed atmosphere. Popped in for lunch and the food was great and the staff attentive. Will come again.

My daughter had a party for her son and we went as well they did a brilliant job with the children highly recommend it

Had an amazing relaxing breakfast here all staff and service were superb will be visiting much more loving the "all day breakfast " very impressive

Very disappointing!! Booked a table on line only for them not to find it upon arrival. Seamed to be staffed by lots of people not knowing what they are doing. We watched numerous staff come out with food and take to the wrong tables, then hunting for who its for. Ordered a Gluten free meal which was advertised as comes with poppadom's but then told couldn't have any. Had to wait for 1hr 30 for that and a child's fish fingers and beans. NOT WORTH PAYING FOR. We wont be back I'm afraid - poor service - poor food. Also absolutely NO outside lighting so if your child is exiting the play barn in the dark nights please be careful. It is an accident waiting to happen.

Best carvery I've ever had, delicious.

Very delicious food the best I could eat service very nice until I want to come back and I will come all the time because cheap and delicious

We came for a Sunday carvery. We waited just over 20 minutes for our tiny, basic (burnt nachos which were actually cut up tortillas) starters that were plonked on the table on a tray. We queued for 40 minutes for the carvery which felt painful!! And who puts mushy peas on a carvery menu?? Food was red hot which was good. The deed was good, turkey average and gammon looked sloppy. We won’t be coming back.

What to thank the lovley staff at heath farm went for a meal with our 2 daughters and 4 grandchildren the food was amazing and so fresh will be back soon

Asbouluty shambles rude staff & no Carvery at 5 15pm it should be out at 4 15pm

Went with my husband for a meal, had to queue for a drink, which was fine as I could see that they were busy. Ordered our food while meanwhile could hear the table next to us complaining about the wait. Eventually after 1hr 20mins my meal came, thought my husbands would follow but it never came. I asked a member of staff where my husbands food was and was asked how long ago it was ordered. I thought this was strange as it shouldn't make any difference, my query was why mine came and my husbands hadn't when both meals were ordered together. I was told she'd find out and get back to me. She never came back. At this time I'd finished my meal so my husband asked for a refund for his. We got the refund but we're told they were short staffed, staff in the kitchen had chemical fumes in their eyes and they were struggling and sorry for the inconvenience. I think if they had been honest with customers and told them the issues before letting them order food and taking their money people could of made their own minds up whether to stay or not and been a little more understanding. I won't be visiting Heath Farm again and just glad it wasn't a special occasion meal. Total disappointment

Staff welcoming, been on a few occasions and would recommend

Very poor service, no atmosphere and it took about an hour to receive the coffee I ordered way before my meal

Eden and Callum were a great help, carvery was delicious, friendly staff.

Great pub with a fab range of Lilleys ciders. Helpful and friendly staff. Would highly recommend a visit.

Good find when lunch needed on our way home from the lakes.

I have never had anything negative to say about this lovley place , unfortunately on this occasion a young lady who served myself was none other than very rude , when I asked for no ice in my drink she rolled her eyes , she also had a very bad attitude , I have never known anything like it , 2 other people were complaining about her customer skills , I will be contacting the manager , people don't pay to recieve this poor service .

The food was pretty good and the bar staff were nice too.

I come here regularly with the children. They have a great time and it's one of the highlights of our week. Nadia is brilliant with the children and an makes the evening run smoothly

We enjoyed are meal but the service was pretty diabolical and the staff talking and got drinks behind the bar when sat there with dirty plates on our table for a least 30 Minutes. With staff just walking past us so I got up in the end I put our plates on the bar also it was pretty cold in the pub to we won’t be returning let down

Nadia in the wacky has been so friendly, chatty attentive to our needs and always makes our visits happy and less stressed just by her personality. Love the staff

Had a long wait as No one on wacky warehouse tills when we arrived as they were in the main bar,probably understaffed. This meant no one serving coffee/cakes juice etc. Had to go over to main bar to order anything which is unreasonable if you are on your own with a child , thankfully I was with my husband. Decided on a meal .Husband had a mixed grill,chicken looked very strange,quite shrivelled and burnt/dry. I had a pie that tasted microwaved as pastry was quite soggy and the peas were very hard. Desert was apple pie and that also tasted microwaved . Only thing I enjoyed was the ice cream . Thankfully our little boy enjoyed his meal!he had sausages,beans and chips plus ice cream and fruit. No complaints about his meal ,he loved it.

03/09/24: had a lovely pub lunch. Service was outstanding. Dog friendly! Fantastic selection of Lilley's Cider.

Food was excellent, most meat I've had at carvery for years. Only disappointment was I went back to the bar to order drinks and they didn't materialize until we asked a second time.

Went in today with my 3 grandchildren.i believe it was chenay and Annabelle behind the counter.i was impressed with the two young ladies who acted very professional.They were very well mannered and made the kids and me feel welcomed.Can’t thank them enough.

Great place for a carvery. staff very welcoming and friendly 😊

Ordered rump steak and paid to be told after they had none. No carvery meat so no carvery no steaks no gamon no fish so no fish and chips. I can only eat certain things so I ordered the chicken which turned up burned black and the peas were cold. When they finally sorted the bill out they'd charged for the wrong steak as well. No toilet paper in 2 of the ladies. It was only just after 6pm the dinning area was dead and there was no atmosphere.

The food was great as always, service was great too. Booked a table, via phone, half an hour prior arriving. However was then met with a lack of tables. I ended up being sat at table 1 which is in the doorway, to the entrance/exit and wacky warehouse. This table should be removed from the floor as it ruined the whole experience, children running back and forth loudly and constantly. I am fully aware it is a Wacky Warehouse pub BUT the lack of parent input in general and lack of parent input being enforced by the staff impacts the whole restaurant.

Service was excellent - Callum, Jess, Chloe and Emily all went above and beyond to accommodate us. Callum was brilliant with our toddler who was having a tantrum, he managed to distract him which calmed our child down. A credit to the company

Good wacky for the kids and the food is loverly the staff are very nice we had Kirsty serving us within the wacky she was very friendly and helpful :)

I came here with my 2 younger children the wacky was so good for the kids clean and tidy the staff were so helpful and kind on the day I came Kirsty was my host and she interacted with my children and helped me with doors and carrying my stuff the kids enjoyed playing here and I would visit again

Had a lovely carvery food good and reasonably priced

First time tried staff so helpful and very polite. The Sunday carvery and this please need more people to visit its a gold nugget and has wacky warehouse too where staff are also friendly. The only thing I would say is that the outside rear area need a bit of love ❤️ Well done everyone

Food and service was amazing , was served by callum who was very polite.

Great staff, great food really enjoyed my visit. Tablet service was excellent, particularly Karen who is always pleasant with a smile to go with it.

Came tonight, had the Gammon, Egg and Chips it was gorgeous, very much so value for money. Will return! The service from Jordan and Jess was very helpful, and appreicated.

I would definitely recommend the staff are amazing special with children with special needs my little bother has got ADHD and the staff treated him like the others and was so understanding with him top it all off the food was amazing

Won't be visiting again, I normally visit heath farm once a week to take my 2 year old to the wacky and out for lunch, Friday 5th July we went and my 2 year old daughter had a burger which was completely raw inside and stone cold, I took it back to the lady who was on the wacky and she was lovely about it and said she would take it back and get me a full refund due to this. I have not yet received a refund and cant get intouch with the pub, I have sent 2 emails. I will be taking this futher to food standards with proof and pictures as I think its absolutely disgusting that a child has been given uncooked food and not a single thing has been done about it.

Many thanks jess your service and help was much appreciated, cheers

Great carvery atmosphere and service

Booked for a breakfast at 10:15 place wasn’t open tried calling but no answer! Disappointing

The SEN session that runs in the wacky warehouse on a Thursday is great and has really made a difference having an accepting environment my child who struggles with socialising can be their self in and enjoy themselves. The staff is great, though on one occasion some staff discussing another's personal life in front of customers was rather unprofessional.

Although the venue could do with a little TLC, The staff make up for in bucket loads! Very attentive and the lovely young lad behind the bar couldn’t do enough for us. What’s happening with the beer garden, we’d visit more often if there was a better garden. Thank you to all the staff 😁

Ordered food at 3:45 an hour later still nothing, asked the staff and apparently the order never went through to the kitchen, got a refund and they said we could still have the food, great i thought, thats fair enough, food came 20 minutes later, burnt burger with nothing on it, mac and cheese was congealed, and halloumi wasn't cooked, left it all at the table, absolutely terrible place, never again

A little mention to the currently depleted team at Heath Farm. I pop in occasionally through the week for a little respite from full time care for mum. Seen quite a few staff come and go in recent times but just wanted to say a big thank you to a few who make my afternoons lighter and who are giving it their all Jordan, Chloe, Chantelle, Callum, Casey. But please could we have Old Speckled Hen back in 😍

Came with my little boy in the wacky and had a lovely dinner friendly staff loved my visit here today was a quite friendly place for all to come and have a nice day out

Visited this Pub for the first time but unfortunately, never ever again. Very unwelcome upon arrival, Bar Staff didn't seem to know what they were doing. The Toilets were an absolute disgrace., total health hazard. The Guy who we assumed was the Manager, well......another Customer complained about the state of their meals and the Manager swore when the Customer who was obviously disgusted with their meals, walked away. The Manager was also very rude and disrespectful to ourselves. Goodness knows how this Pub is surviving with someone like that Managing it. No wonder there was hardly anyone in there, on what should've been a busy day to go to the Pub. Never felt so intimidated in a Pub before, like we did at this Pub. Such a shame as it's in a prime location but very disappointing visit and never again. Would not recommend this Pub at all, many other nicer Pubs in the area, but where you're made to feel welcome and are clean. Avoid this Pub completely.

Thought we would eat and play with our great granddaughter but wish we hadn't bothered,felt sorry for the only staff member as she had too go in the bar, the kitchen and served teas, coffees fetched and carried. Nothing for babies to play as balls from babies pool were in the over fives and everything seemed dirty. Food for granddaughter came 20 minutes after ours it was chaos so left without eating it. It says on the wall if theirs a problem contact a qualified member of staff but where were they. Never again!!

Booked in for tea on a Friday evening expecting it to be busy and it was dead, ordered meals for 7 on two separate bills. First 3 meals arrived and the 4th on that bill arrived 25 minutes later along with the other half of the meals. 2 meals missing key components from the dish and a burger that was supposed to come with cheese in the lid of the bap. Waitress argued that it was already on to which my partner held up the bap, dry as a bone. It’s as if the chef doesn’t even know his own menu! Meals were nearly finished/cold before she offered to fetch the missing items. Manager was apologetic and refunded the two meals but that will not persuade us to return. Service was shocking. We could understand if they were busy but it was literally our table and another couple that came in after us. Very disappointing as we used to like this pub but this is the second bad service received in recent months.

Alarm bells were ringing when we arrived at the pub, on a weekend, peak time, yet the pub was dead and as we were purchasing our first drinks, a man from a different table approached the bar to complain that they'd been waiting 25 minutes for desserts! Nevertheless we collected our drinks, sat down and ordered food within 10 minutes. 10 minutes later 3 meals arrived together. After 10 minutes of waiting and the 3 people half way through their meals we asked where the other 4 were, we were told "they were being plated now". 6/7 minutes later we'd still not received them so after complaining we received the other 4 two minutes later. By this time the first 3 were more or less finished. One of us had the burger that should of had a jug of cheese sauce inside and on top of a hollowed out bun. The bun had a gaping big crater in it but was empty! Why?? When asked where the sauce was we were told the cheese sauce was on the burger inside. The menu clearly states the cheese sauce should be on the burger and also on the hollowed out bun "to dip fries in". After we pointed that out again the waitress returned with a tiny jug of cheese sauce, absolutely pathetic. Our other major complaint was the katsu curry. As stated on the menu, crispy chicken strips, curry sauce and rice... Topped with spring onions (none), red chilli's (none), mint yoghurt (none) and naan bread (none again). So basically we had two katsu curry's with half the dishes missing! I don't know who was cooking and preparing our food, I think maybe it was the cleaner. If it was the "chef" then they need to sit down and learn the actual menu before sending out food, or just be fired... Because they are absolutely clueless! An absolute disgrace of a night. My mother's 76th birthday meal, completely ruined. We won't be returning and we'll be warning anyone else thinking of going. It's no wonder the place was empty at peak time on a weekend! If only we knew beforehand what we know now. Awful experience! AVOID!!!

Bog standard food, bit dull and quiet

I take my kids to the Wacky Warehouse fairly regularly and recently can honestly say I had the best service I’ve ever had at the Wacky from Nadia. She was so friendly to the kids and so accommodating, and I could see this was the same with all the customers. Thank you Nadia!

Nadia and Kimmy. Kids had loads of fun and staff was brilliant x

Served the wrong food, then served up cold chips . Eggs on the mixed grilll were burned. Staff could never be found around the bar area so lots of waiting. Nor going back.

Very disappointing!!!!! We ordered food, at no point told that there would be an hours wait. One and a half hours later food arrived. Chicken burger was well over cooked, the mac n cheese, seemed to be missing the cheese, just dry pasta, and chips seemed like old chips reheated. Only edible item on the plate was 2 onion rings. Poor food, and very poor customer service and communication

Unless you're interested in the carvery or wacky warehouse I'd advise called before turning up (certainly don't trust the app!) Lived in the area for nearly 5 years and it's always been hit and miss when we try to come, just want some nice and cheap pub grub on our doorstep at least once a month but more often than not there's an issue preventing that, yet again it's chiefs not turning up and carvery still being the focus, understandable on a Sunday but not a Saturday in summer. Either green king need to put it as a focus store and fix the issues that stop the staff from fully engaging or shut it down completely, staff turnover is clearly a huge issue and when food is served the verity in quality is unacceptable at times. Cut your loses or sort your act out.

Last carvery i had here was very nice. However, on this occasion it was anything but. The turkey couldn't have been carved any thinner if it had been done by a surgeon. Veg wasn't great, the rest of choice looked as it had been there for weeks, so just got what i could. But worst of all it was liuke warm at best. I know carvery's are not red hot, but this was poor.

Came to heath farm today, Gaz was excellent, good service with a smile, will come again

Visited wacky warehouse today, Nadia was brilliant, good with my kids and very cheerful. Will come again

Nadia and Chloe ace very polite food on time ☺️

Chloe and Nadia where 2 amazing people food was great. Customer service was 10 out of 10.

We regularly come here as we have purchased the wacky play pass and we are always greeted with an amazing welcome from Gaz he goes above and beyond and makes our experience so enjoyable, that we keep coming back. We always start off at the play area and then we head into the restaurant for a carvery. We really love coming here as a family, the carvery is lovely, and my daughter has so much fun in the play area.

Amazing service off Chloe and Nadia this morning

Chloe and jess were lovely today and great service

Amazing service from the beautiful lady behind the bar with glasses on. I think her name might be Chloe. Forgive me if I’m wrong. But 5 star from me

Great place good food thank you

Chloe the staff member on shift was fantastic and friendly will come again 😊

Great carvery just what the doctor ordered

Took my grandson to the play barn he just loved it there

I have been in three times recently, on each occasion I ordered katsu curry, on all three occasions I was told there was none, disappointing, why put it on the menu

I can highly recommend the Heath Farm carvery, we went this evening and the food was lovely. We were served by Jess, she was fantastic, very friendly and professional and nothing was too much trouble! Thanks Jess 😊

Came for the 1st time as we was visiting family and it was amazing. Gaz was amazing throughout and very well with kids. Professional, kid friendly and food was great too. At the end of the meal my child ended up calling him auntie Gaz with a high-five. Definitely will be coming back when we next visit family :)

Visited for 1st time as we are on holiday, we had a carvery, pub busy with children very nice but you would expect that being a Wacky warehouse green king. Carvery ok but sprouts undercooked (hard) but the rest fine so no problem,

Came In with my family for tea, food was brilliant, great value for money, kirsty made the experience all the more enjoyable, credit to the business. Definitely recommend

The staff were very welcoming especially the guy front of house, tried the carvery, it was lovely and fresh, just needs more choice on vegetables, they were cooked perfect, definitely come back for another one

Had a lovely nite here last nite , food was tasty , a the staff are amazing, But Casey was extra nice ,helpful, a kind will defo come back .

Came in for Sunday Dinner, the food was really good, great value for money. We were served by Carly who was lovely and polite, even offered to help carry drinks to the table as we were a larger party. Will return!

Gaz 5 stars Karen hostest with the mostest 5 stars Will be back, lovely food as well

Always enjoyed the food and service here.3 adults had a carvery and drinks mid afternoon. Paid first but the food was so dry that the roast were inedible and the meat was fatty. The food should have been replenished as all the dishes were nearly empty. Service and cleanliness was OK but I would definitely have something else. Please sort it as we wernt the only ones who mentioned this.

I came in with my family, Sam served us and gave us great suggestions for food, we were very pleased with cleanliness and the suggestions from Sam were very helpful, would definitely recommend

Kimmy is a lovely member of staff in the wacky warehouse. Very friendly & polite.

Came here with my wife for a family meal food was lovely was served by fran who was very polite and friendly will definitely recommend.