Haute Dolci in Birmingham

My go to place whenever I visit Birmingham. Great staff, hospitality is amazing and the desserts and hot drinks are out of this world! High recommend as a go to family place

The food was absolutely delicious, it was mouth watering and they give you your money's worth.the atmosphere was so beautiful, it had flowers and it was a lovely pink , my daughter loved it,the service was average it wasn't to bad the people serving us was ok they did not have any issues. Overall it was a 4 out of 5

The server was Sofia and she was absolutely amazing made my night with family special definitely coming back for another celebration.

Shahan brilliant service will come again soon

Great service today at Haute Dolci. Staff were amazing and accommodating, we were a large group of 16 they offered us the board room with extra seating. Shahan our server was quick and efficient. He made sure we had everything. Thanks again for a pleasant evening.

Fantastic service by pritee. Food was perfect and prompt

Best dessert had for my kids and the staffs were friendly. Pritee served us well.

Pritee was wonderful. She delivered excellent customer service. Very polite and friendly staff member

All good, Neelam and tea were all great!

My desert was absolutely delicious and the service was impeccable. I want to thank Pritee for giving excellent service.Love the place and definitely recommend.

Shahan was great. There were alot of us, service was still very fast and food delicious 😋

Sofia was our server and she was really sweet. Very helpful, friendly and warm.

The food was really good and the staff were really attentive and good. Our waiter Sofia was really pleasant. I’d reccomend this place to others

Neha was very polite and made my experience here a lot better

Alex was very nice and attentive .

Nom nom nom… very delicious, friendly staff, v quick service and nice and clean

Visited Haute Dolci and was blown away by the exceptional service and warm atmosphere. The gentleman at the till, who I believe was the manager, was so polite and attentive—it made the experience even better. The cheesecake was absolutely delicious. Can’t wait to visit again!

top customer service from Neha Gosar very friendly polite professional and excellent communication from Neha good knowledge about dessert. Thank you Neha

Brilliant environment! Neha and Khan are brilliant!!

Lovely atmosphere and staff, would recommend to anyone. Khan and Neha are my Favourite

Today visit forth time Haute Dolci the ambiance and food was awesome also a guy #shahan never disappointed very nyc guy he suggest always a best option 👍🏻

I recently had the most wonderful experience at a desert place with my four children, and I couldn't be happier with our visit. The atmosphere was vibrant and inviting, making it the perfect setting for a family outing. One of the highlights of our time there was the incredible help we received from a lovely lady named Neelam. She was so attentive and kind, especially when it came to my children, who were a bit overwhelmed by the choices available. Neelam really went above and beyond to make sure my kids felt comfortable and excited about their ice cream choices. She encouraged them to explore different flavors at the ice cream fest, allowing them to decide on their favorite tastes. It was heartwarming to see their faces light up with joy as they sampled various flavors. This experience not only created lasting memories for my family but also made us feel truly welcomed and valued as guests. I highly recommend this place for anyone looking for a delightful outing with their loved ones!

Tasty desserts, mochas, hot chocolate. Thank you to our brilliant waitress Sophie, who looked after us so nicely

Neelam was so kind and helpful when picking out desserts! Will definitely be coming back :)

Genial para salir de noche con la familia. Buen postre. Shumi era muy agradable y nos ayudó a lo que necesitábamos. Ella amablemente nos dijo que conozca las diferentes opciones de postres que nos pueden gustar

Pistachio cruffle was fantastic

Shumi was very helpful and welcoming. The service and atmosphere was great. we enjoyed our desserts. we had the matilda cake and the conafe waffle and belgium hot chocolate

I highly recommend this place. Great food and amazing service, sepcial thanks to Sofia.

Very good service with friendly employees and even better dessert

El color es tan bonito y el lugar es hermoso y la comida es bomba. Disfruto del ambiente del lugar y los trabajadores son absolutamente maravillosos. Siempre me encuentro volviendo a este lugar, realmente tan bueno!

Esta es la opción de mi familia – para un dulce al final del día. Shumi era encantador y nos dio un servicio verdaderamente maravilloso!

Este es un gran lugar para una noche en familia. shumi era increíble y nos ayudó con todo lo necesario! recomiendo encarecidamente venir aquí para un gran ambiente

Amazing deserts, waiter was very good too. Matilda cake 10/10

Went in for some desserts after a night out; the hot chocolate is pretty good, as was the crouffle. It's a straightforward dessert cafe, with a fancy interior, makes the place feel like a treat to visit.

Shahin and Farhad excellent customer service on the Matilda cake

I came out today for a break just to get some dessert with my freind and wanted to check out this place in star city i came in it was beautiful, so aestheticly pleasing and then i waited for a table and instantly was assisted with one took a seat and Neelam helped me a lot and got a table ready for me she was well mannered and very polite i ordered my food and received it very fast didn’t have to wait long at all and the team was so helpful, one of the waiters who served me helped me decide on what to eat and it was really nice i enjoyed my experience so much today really needed a break. Neelam and the team great work and the chefs for making some delicious food definitely come down here one of my favourite dessert shops now i will be coming down again.

Dessert amazing, manager was great. Brilliant service. Mr Whippy

We had a girls night out, 3 ladies enjoying a sweet treat with drinks, we opted for one pot of mint tea and a mocktail, fruits of the forest. We where taken upstairs to a lovely decorated area. Our server was the beautiful Alex, who took care of us attentively. The service was perfect, the food even better and the staff perfectly presentable. We will surely be visiting again!

Had my daughter’s 1st Birthday here! The food and ambience was amazing as always! A special s/o the manager Fahad who although was not there made sure our party was taken care of.

Always love going to HD especially because of the atmosphere and the service . The manager Fahad is extremely welcoming, polite , professional and friendly . Highly recommend this place

Really accommodating and fast service. I was served by Shumi really polite and good customer service

Desserts are always so good! Always welcomed with a smile, staff are friendly especially Shumi! Thank you

Fahad and Shahan were amazing hosts. Great desserts, will be back soon!

Being a regular customer to this dessert place, very disappointed with their 'Matilda Cake' myself and our family have tried this dessert from multiple places along with the original location being in Dubai. The cake came out and was not even warm it was borderline frozen... The Matilda cake should be warm from the cake to the chocolate itself, there was not enough chocolate either, when the lady lifted the cake case to allow the chocolate to pour on top she said to 'record' all of us questioned to record what when there was not at all any chocolate there? Genuine advice for future matilda cakes or remove it from the menu: - Warm up the cake along with the chocolate no one wants to have one that is cold - Add a little bit more chocolate, whilst costs are high there is no reason to skimp out on chocolate when the price of the overall dessert is already staggering high compared to other places that do it for cheaper and better - Add ice cream to the dessert, paying for the cake along is a joke, when other places offer ice cream on the side - Change the cake supplier, as it tasted damp Regardless of what I have said, this place has never let us down for every other dessert but this one is by far the worst after trying everything off of the menu. We love Haute dolci and have recommended this place to all of our relatives / friends (which is at least over 100 people) and we all are regulars here. However this item needs to be either removed or improved, thank you.

Lovely atmosphere, 10/10 customer service, and most of all, YUMMY DESSERTS!

Best milkshakes , Farhaan giving the best customer service , will be back 👍

Our favourite dessert spot. It was a busy Saturday evening and was my daughters birthday. Big shout out to Fahad who looked after us and made sure my daughter left happy!

The place , the food, the freshness of all the products and the drinks are very tasty I definitely recommend for a family visit especially with kids or even for a married couple is more than beautiful to spend some time there. The staff are very friendly and welcoming Neelan and Sofi was the one that took care of us❤️❤️❤️thank you 👌🏼

Dessert and service was great…I really enjoyed my time in dolci…mamta was so Adorable and welcoming…thank you did great job keep doing 👍🏻

First time here & left feeling I had a really good experience, it was very busy but the lady on the front desk was welcoming friendly and found us a table for two quickly …. Serving staff were nice, dessert was freshly prepared in front of you and you pay at the end … good layout and decor lovely … give the lady on the front a raise … her customer service was great

I recently visited this dessert place, and while the treats were decent, shockingly, they refuse to offer tap water to customers. Instead, they expect you to buy overpriced bottled water, which is a blatant cash grab. It's a basic courtesy for any restaurant to provide tap water, especially when you're ordering food. I won't be returning to a place that prioritizes profit over simple customer service. Very disappointing!

I went to Haute Dolci for my sister's birthday, the venue is immaculate, the Desserts were impeccable, the service was spectacular, Neelam is an amazing manager she went above and beyond for my sisters special day and her team were so accommodating thank you for making my sisters Birthday so Memorable.

I been there on monday 21 Oct for my daughters birthday Shahan treated us v kindly and sweetly, he gave his best services and with his team made my daughters birday best by wishing because of Shahan services because he explain me how i can make my daughter birday special we were happy thankyou. All were professional and i always visited there with my daughter once and twice a month when we go to star city because she love to go there but this time we back v happy.

Mamtha was so kind and welcoming! Thank you so much for your service 💕⭐️

We loved the ambience and the desserts ordered will definitely come back again esp Mamtha who served us was wonderful and looked after us well.

First time trying the matilda cake personally was too thick and the sauce could be improved so its more velvety. San Sebastian cake was very nice and the vanilla ice cream is a classic! Neelam Aziz provided very food customer service and looked after us well!

Ordered Matilda cake was so so bad not worth it at all no sauce just plain cake with tiny sauce charging 16.5 pounds for it wasted my money :(

Great experience thanks to Alex for great service.

I visited Haute Dolci at Star City Birmingham and was appalled by the lack of hygiene and care. While having a strawberry dessert, I found a bug in the strawberries, which clearly hadn’t been washed properly. This raises serious concerns about the health and safety standards at this establishment. When I informed the staff, they seemed clueless. Although the manager did waive the bill, it feels like a small consolation when health is at stake. What’s the value of a free meal when customers’ safety is being compromised? I have also got video of the incident. I strongly believe that this situation warrants proper compensation and, more importantly, immediate action to improve food safety protocols to ensure customers are not exposed to health risks. I hope management takes this issue seriously to avoid such incidents in the future.

Excellent place to visit. The manager, Neelam or Neela (apologies if I've spelt the name wrong) and her staff were super friendly and helpful. Definitely recommend!

best experience ever alex got me a free scoop of coconut gelato, amazing experience i love it

We went as a group of 5, the desserts were amazing and the mocktails were not only stunning but delicious too. The Nutella milk cake was a favourite in particular.

Best desserts place of Birmingham me partner auntie and her partner had a lovely evening at star city also to add chocolate and desserts at HD where divine, so a big thanks from us... Shockingly best priced and beautiful place..

I have never seen a place like this...as soon as you walk in you are dribbling from the smell of chocolate and cookie dough! I wish HD sold candles. I had "I knead you" cookie dough and wooooow! Dessert heaven. Planning date again ASAP. Staff were incredible also. One member gave me a cup from the chocolate tap ♡

Neelam is so lovely. always makes me comfortable and she is very friendly. Neelam will always have a smile on her face and she delivers exceptional customer service!

Very lovely place to come with your loved ones. A very welcoming place especially Neelam at haute dolci she is very sweet, kind and a loving person always giving warm welcomes and amazing customer service.

We were served by Neelam who was exceptional and accommodated all of our requests. The food was absolutely delicious and we will be coming back soon!

Cannot fault the service that was provided by Neelam she was brilliant she went above and beyond and made us comfortable considering was my first ever visit, I was travelling with my two boys and made it special for my eldest with a birthday special . Recommend highly for Neelam

Neelam recommended the newly introduced Matilda cake which was very nice. Not too sweet or sickly. She took our order promptly and provided very friendly customer service.

Great tasting desserts, love their French toast.

Great desserts and service. We felt welcomed by the staff, especially Neelam she’s amazing! Great atmosphere too, definitely recommend.

Our waiter was Neha and we were also welcomed into the restaurant by Neelam. Both staff were very welcoming, kind and considerate. Not my first time at haute dolci and definitely won’t be my last! Amazing atmosphere and DELICIOUS DESSERTS 😍😍😍

My dad and i went for a dessert and it had the best customer service - especially by the current manager Neelam she was very welcoming and polite

Had an amazing time celebrating our sons 10th birthday. Staff were lovely especially Neelam. Highly recommend 10/10

Really nice vibe. Placed in a private dining suite which was really nice. Server Neha was friendly and polite. Would definitely recommend the Matilda cake

Star city branch- Very disappointed. Went to go in at their open time (1pm) only for them to tell me "no we're not open, there will be a 20min delay cus we haven't done the preps" Very unprofessional!

Food always tastes yummy! With excellent customer service. We were served today by Neelam and she was fantastic!

The service was excellent, and the hot drinks were perfect as well as the dessert. I highly recommend visiting if you want to have a great time. I want to say thank you to the staff, especially Neelam.

It was my first going to Haute Dolci in Star City I really enjoyed AN OFFER SHE CAN'T REFUSE also I recommend anyone try this desert place and shout out the waiter and waitress also keep up with good work. 👍 👍 👍 👍 👍

Shahan is impeccable. Always the best service and great customer service. Thanks again

I visited haute dolci yesterday and the staff were brilliant friendly and made me feel welcomed and understanding of my allergy with nuts and made sure no nuts were in my milkshake so they made me plain milkshake which i loved strawberry with vanilla mixed with whipped cream on top and dessert they made for my family in front of me was amazing the way the they designed it i would highly recommebd haute dolci birmingham

Very clean place with nice seating. Top quality desserts and excellent service. The daquiris and mojitos need abit more flavour other then that cookie doughs are extremely small cpuld do with a bigger portion the price you pay.

I am highly recommending this place, I had my baby gender reveal party at Haute Dolci, Star City Birmingham. Best service ever, we have booked the private room upstairs, we were allowed to decorate it a few hours before the party started and we had full privacy. We were about 13 people, the order came very quickly and nothing missing, it also came for all of us at the same time. The staff was very friendly, Neelam and Neha made sure we get the best service. Thank you for your this day, we had the best experience 💖

The place is really pretty, the food is as expected from a nice dessert place.

I had a fantastic time at Haute Dolci. it's easily the best place for dessert in Birmingham. If you're a dessert lover, this spot is a must-visit.

Food is not worth the money it's hype peanut butter stack taste better in small independent desert shop

Nice and clean with spacious booths. Good menu and they do san sebastian cheesecake. Sometimes they can take a long time to get something out even when it's not busy.

We went to celebrate our 11 year wedding anniversary and it was perfection from the moment we entered to the moment we left. The manager, Neelam was so welcoming and made the experience truly memorable. I was met by Alex upon my initial visit and she, along with another staff member, were so kind and professional. They made us feel incredibly comfortable and happy to be there. As it was our first time here, we asked for recommendations on the desserts and everything recommended was out of this world! Simply delicious. I will certainly be revisiting Haute Dolci with the rest of my family! 10/10 for experience, food and atmosphere.

Best dessert place I've been to in Birmingham. Gorgeous decor and the desserts were delicious

Great place, really good selection of desserts. Welcoming and attentive staff. Shout out to Neelam! Only gripe would be you have to pay for water 🫤

Neha was a great help. Assisted us in making the right choice. Had the french toast and blue lagoon as well as a sundae! Good food

Went there on a sunday, it was very busy but they managed to accomodate 10 of us at short notice, ordered waffles and crepes which were lovely, Neelam was fantastic, 10/10 all round, would recommend

Great dessert here and the decor is nice, however if you go on a busy evening, you can't hear yourself think; it gets very loud.

On arrival me and my son waited approximately 8 minutes before someone even acknowledged us the time of arrival 4.55pm. There was tables available 3 tables for seating of 2 people's. The fact the lady staff member made numerous eye contact but didn't even smile nor say " I will be with you shortly " was not good customer service !!!!! After 4 ladies walk in behind us did we get approached and told to take a seat now I can't help feeling that this was only because the other 4 customers walked in that we was even spoken too. I decided not to eat here as that kind of service is not what I would expect given the kind of image it has. Customer service is key to any business and a happy customer it's all about the experience.

A wonderful find on our way back from a day out! We were welcomed very warmly by Neelam and shown to a lovely secluded booth. Service was swift and professional and all staff encountered were helpful and friendly. Will return on our next trip past Star City!

Deserts were lovely and the place was nice/ clean. Thank you to Neha and Adeel for making my daughters birthday special.

Neelam gave us a customer service

We got the private room for a party of 13. Neelam was very attentive and checked on us a couple times. Our server Neha was beyond helpful. We used the 2 hour private room and was even given an extra 30mins! 100% recommend and will definitely be back!

White mocha was lovely. The member of staff who served us, neha - was great

I’ve been with my friends this evening for something sweet, this place is quite nice, the service was ok but slow even with 3 tables in the restaurant, the pancakes really nice, “ come get me “ sponge chocolate cake was okay isshh and surprising my pina colada was really nice ( I also had to wait for my drink while my friends were enjoying theirs drinks )… Also the total was £58 ( a bit too much for 3 mocktails and 3 desserts …I also checked online for the prices and surprisingly was a total of £46.20 - just wondering how much is the service charge here since we haven’t received our bill - 20% service charge for what ?!). Next time I will double check and make sure that I will have the bill even if they are not too excited about giving the bill to the customers.