Hattons Royal Tunbridge Wells in Tunbridge Wells

A nice little cafe and shop on the Pantiles. We popped in for a pit stop while shopping and loved the cakes - the citrus drizzle was probably the best drizzle cake I've ever had - so moist! Nice, friendly staff, and some interesting items to buy, like matches and cards.

Food and coffee is top notch however, this is my 2nd time trying Hattons and the service can be a little lousy. The 12.5 service charge isn’t justifiable really.

Food and coffee is top notch however, this is my 2nd time trying Hattons and the service can be a little lousy. The 12.5 service charge isn’t justifiable really.

They are the loveliest team and so accommodating for a Gluten free person! Keep up the hard work of giving a 100% I had a adaptable brekkie and they always welcome you with a smile even if only got a coffee X

Good, lovely staff and service.

Good, lovely staff and service.

Hattons in Royal Tunbridge Wells is a gem! The coffee is amazing, and I love that the cup is huge—perfect for savoring every sip. The brunch menu offers a great variety of options, so there's something for everyone. The atmosphere is charming, whether you sit inside or outside. I sat outside on a perfect sunny Sunday, and it was just idyllic. The only thing I didn’t love was feeling a bit pressured to add gratuity by the waiter at the end, rather than being given options. A little more flexibility would have made the experience perfect. Still, I highly recommend it for a relaxing and delicious brunch!

Garden breakfast was excellent and the egg poached to perfection. Service friendly and the Pantiles is a lovely place to people watch!

Excellent Garden Breakfast although could have included more scrambled egg as that was extra. I was disappointed to have the fumes from someone vaping at the next table, drifting over my brunch.

Thank you so much 😊 Lisa loved her sausage sandwich 🥰

Fantastic! Had been to their other site, The Deer Park Cafe a couple of times before again what a fabulous experience. service - friendly, polite and efficient Food - delicious, fresh and you can tell they use quality produce. Would recommend!

Fabulous food, service and staff. Seated us even when they werent fully open for breakfast and made us the best coffee (latte and flat white) we had on our 5 week travel. We teally appreciated this accommodation of our early morning needs as other cafes/restaurants told us to come back latter. We had fantastic food at lunch and breakfast again and loved the continuing friendly staff and seevice

What a gem of a find, food amazing and great staff. Even opened up a little early for us, before a long drive home 👍

I live near the pantiles so come here a lot. It’s a lovely cafe to sit in the sun. The cakes are always tasty, and staff are friendly. I was served by a woman in a green dress today, didn’t catch her name but she was really attentive and polite. Will be coming back soon.

Visited our favourite haunt in Tunbridge Wells for brunch. Hattons offers lovely food and excellent coffee with a very relaxed atmosphere in the historical and often vibrant Pantiles. On a pleasant day there is the option to sit outside. Henry and the team are very friendly and always most welcoming. The menu is varied enough to cater for most tastes and the quality of the food is excellent. Already looking forward to our next visit!

I wouldn't normally review a coffee break, but Hattons was so exceptional in its welcome and service that it deserves a shout out. We arrived with a wheelchair. George was at the door immediately to help us in and clear a path to a table, and he and Henry were friendly and attentive. Their good cheer and the stylish surroundings made a quick coffee a very happy treat.

Have been a few times for breakfast at the weekend. Great bacon roll, smashed avocado and Greek yoghurt with granola & fruit. Decent coffee. Chilled Sunday vibe 👍🏼

An absolute gem in the beautiful pantiles. Amazing food and great staff with tonnes of events and a wide menu. Would wholeheartedly recommend

lovely little cafe with great selection of lunches and cakes, staff were very lovely to meet too!!

We had a poor experience last time but frinds booked brunch I ordered a full english - with a request “please can i have a runny egg” They served 6/8 people and we had to chase for the ladt 2 meals. Of course, my egg was solid, and mushroom rubbery a d … no baked beans? Really? They cost nothing. Very poor. Avoid as there are much better places

We had an excellent coffee sitting in the sunshine outside. Didn't try the food so can't comment. Service very friendly and efficient. Will certainly come again

Just loved the place, the Ceasar salad was great as was the soup and nice glass of Rose on a lovely sunny day in the beautiful pantiles. Can't daily anything the coffee was great , huge selection of homemade cakes and great drinks

Good quality food. Portions small with high price.

The place is not cheap and, when asked for a bill the waitress came and verbally told us the price. I gave her money and asked for the bill. When she gave it to me, there was 12.5% added service charge marked as "optional". How is it optional if one does not get the paper bill except on asking. I am afraid I asked for the tip, which I added to the cash I gave her, back. Interesting what would the situation be if I paid by card

Good selection of food and drink, very efficient service, great atmosphere.

We stopped for lunch at the lovely Hattons. Located in the historic Pantiles. We sat outside as lovely and sunny and watched the world go by. Beautiful setting and friendly staff.

We had a delicious brunch of scrambled eggs and mushrooms on sourdough and a sausage sandwich with excellent coffee. The staff were really friendly and efficient. Definitely a must go on the pantiles!

We had 2 coffees and cakes which were both well above average in quality and were at a reasonable price

A delightful lunch with excellent service and staff..yummy sandwich and a water bowl for our dog. The Pantiles is just a chill place to sit and watch the world go by

Friendly clean good value amazing coffee and best of all the nicest waiting staff iv ever met. So attentive and nice

Hattons is a lovely, good value café with a relaxed atmosphere. The staff are friendly and welcoming, its menu varied enough to please most palates and the quality of the food equally good. A special shout-out for their coffee - delicious! Would have given them 5 stars but they don’t take bookings (which is helpful in some circumstances). Highly recommended.

Very nice and tasty brunch on a Saturday. Service was fine and the food was delicious cooked to perfection. We could not fault it in any way. Will be back again!

Beautiful surroundings but the food was unappetising: Chicken Caesar Salad with croutons, which would have killed a bird and not lightly toasted baguette or ciabatta; the vinaigrette smothered the chicken and lettuce leaves; some thin shavings of parmesan; however, no tomatoes or olives. The redeeming factor was the Victoria sponge which was enjoyed by a member of the party. The cleanliness of the tables was below par; a member of our party had to ask for ours to be cleaned, and it was left rather wet! The washing facilities were not the cleanest either and arguably, mirrored the service and food. Will not visit again.

cafe just cried out to be eaten out. great location in the pantiles. staff were so friendly and professional and proved to be a great spot to stop at. Food was excellent and definitely recommend a visit. on a sunny day great place to be

Lunch with my sister outside on the nice terrasse Service friendly and timely.The food was absolutly délcious, beautifully presented and nice and hot.I will certainly go back another time

My friend & I received a lesson in appalling customer service today @hattonsofroyaltunbridgewells when an overly full fermented bottle of rancid ketchup exploded on our table. It was a ketchup blood bath. We were then confronted by staff members who offered us paper towels so WE could clean up the mess. Sadly we weren’t offered an apology. Time for the manager and staff @hattonsofroyaltunbridgewells to clean up their act. #badservice #rude #apologiescount

We ordered the ‘Valentine’s to you’ cook at home dinner for two and it was absolutely amazing. All the ingredients were portioned up and full cooking instructions were provided … not that much effort was required. The quality of the food really shone out, from...

Really good coffee and food options, good price for location and friendly service

A nice spot for a light lunch or coffee/ cake with a friend!

8 of us celebrated at the New Years Eve Gala Dinner at Hattons this year. What an amazing evening. The food was outstanding and the staff were so hardworking. The evening was exactly what we were looking for. A fun evening was had by all! Thank you Hattons for another great evening !

Popped by with a friend for coffee and cake, a lovely atmosphere with very friendly staff. The cake options were lovely, highly recommend all to try the coffee and pecan loaf 😍

We came here late Sunday morning, there was a 15 minute wait on food but definitely worth the wait and the staff were really friendly. We ordered the Hattons full breakfast and it was great even if the poached eggs were a little 'over', we...

Very good breakfast. Lovely staff

Very good breakfast for meat eaters and veggies. Lovely coffee and cake too. Enjoy the outdoor ambience or indoor cosiness in equal measure.

We had a fantastic breakfast this morning . Delicious food and fabulous service . Coffee was excellent too. We will be back . Best breakfast on The Pantiles!

Had breakfast here this morning and it was fab full breakfast and smashed avocado and both were very tasty. But they don’t let dogs inside which is a shame

Favourite hot chocolate in town. Delicious snacks, salads, pastries.

Brunch on a Sunday here is a treat. Lovely little place with great serving staff and a lovely menu. Coffee is amongst the nicest I've had!

Lovely coffee and pastel de nata.

Run by lovely people in a wonderful setting , it’s the fav of our entire office , always made to feel welcome - The team in Hattons make my morning.

Great place to catch up with old friends, Nice coffee and brunch selection. Friendly and attentive service

The pan tiles are great oldie worldie and fantastic places to eat.

Delicious food, both the meals and the snacks. The hot chocolate here is probably the loveliest I have ever had. The prices are reasonable and the staff are simply wonderful. Friendly, hardworking and efficient, they bend over backwards to ensure customers have a pleasant experience and keep things running smoothly. Would recommend to any Pantiles visitor old and new. 🙂

At a busy time of the day during the gin festival, Ellie was charming and efficient, especially so as they were short staffed. The food was great, and they catered for my wife's coeliac diet very well.

Delicious poached eggs and herb tomatoes for breakfast at Hatton’s this morning. Plus excellent friendly and efficient service.

Imaginative menu, tastey and fast service.

Had a short stay in Tunbridge Wells with my partner, upon looking for a place to have some breakfast we visited Hattons. The staff were extremely friendly and welcoming, the food was made fresh to order and great quality. Thoroughly enjoyed our breakfast and will...

Stopped for coffee and cake after just arriving in Tunbridge Wells. Really great service brilliant coffee and an amazing blueberry muffin

Safe entry. Friendly staff, great food. Had an outdoor covered area to enable drinks/ food to be served even if raining lightly.

We’ve been coming to Hattons for many years and the food and coffee are always excellent. The team are so friendly and we can’t recommend them enough!

I feel bad about giving only 3 stars but 4 would feel just as wrong. I’ll explain. Sunday lunch time, we didn’t book so we were pleased to get a table just by asking. The lovely friendly waitress cleaned a table for us to sit....

Best sandwiches we have had ! Fresh tasty and generous size really enjoyed them, staff were professional and attentive. Cafe was clean and had a good ambiance. Will definitely come back next time we visit Tunbridge wells.

Finally decided to set up a tripadvisor, went here last week and the service and food was beautiful as always. Will be back in the near future, hopefully the weather will still be shining down on us!!

If your looking for a good cup of coffee ( or any beverage for that matter ) and a beautiful slice of cake or a LIGHT lunch then this place is perfect. Wonderful setting in the Pantiles and staff are very good. I would say that if your looking for a substantial lunch then probably not for you as the menu is limited to a more light bite affair, sandwiched baguettes etc. Nice place for a bit of alfresco coffee and cake!

Menu was not varied enough. Was shown to a table outside but no came to serve so we left.

Lovely setting, very good coffee, ( so good that I had a refill) and first class service. Always a pleasure to spend 45 to 60 mins here drinking very good coffee, enjoying the Pantiles and watching " the world go by".

Excellent, food very good, wine delicious.

Delicious brunch / lunch! We came on a Friday wanting eggs, but JUST missed the brunch menu. All the egg dishes looked delivious, and we were disappointed, until the LUNCH menu showed up and was even better! Menu changes daily it seems, but open faced sandwiches and bruschetta are all well plated and gorgeous, and the coffee is Monmouth and tasty. Thanks all!

We came on a Friday wanting eggs, but JUST missed the brunch menu. All the egg dishes looked delivious, and we were disappointed, until the LUNCH menu showed up and was even better! Menu changes daily it seems, but open faced sandwiches and bruschetta are...

I can't think of a better place to sit outside and have a spot of lunch with the best food and best viewpoint over the Pantiles. Attentive but not obsequious service. Thank you to the delightful Bella for making our first lunch out post Covid a very pleasurable experience.

Hatton’s is a delight: passion is what makes a small business succeed and this place has it in its droves. The team all seek to make the guests feel special and the efforts are there in plain sight. Battling this year in Lockdown, you can see that the business has innovated and the outdoor heaters make the space even on the coldest of days a pleasure. Keep up the good work guys!

Love this place. Great location Jack Henry Dan and team always friendly and accommodating Best almond croissants and bacon sarnies Takeaways kept us going through lockdown !! Definitely recommended

I cannot get enough of Hattons! Warm welcome every time, nothing too much trouble, great coffee and fabulous food! Keep it up guys, you are a gem on The Pantiles

This ended up being the venue for my first post-lockdown coffee. The staff were absolutely delightful and their enthusiasm for being back at work was infectious. Lovely coffee and a delicious snack too.

First the positives. The staff are polite and friendly. That’s it on the positive side! Now the negatives! I ordered a coffee which was ok but not brilliant and came in the smallest imaginable cup! I also ordered a sausage roll and the person taking the orders told me they’ve changed their sausage rolls - they now cost £5.50 (!!!) but I was told that they are ‘much bigger!’ The barista made my coffee and I waited fully another 10 minutes for my sausage roll, which I had asked to be heated up - so my coffee was then luke warm! When the sausage roll arrived it was the same size as the old smaller sausage rolls - and it had clearly been nuked in a microwave as it was soggy and the grease had come right through the paper bag! I told the person taking orders that the sausage roll was the same size as the old ones and he said he’d refund me the difference. I said I’d like the larger one that I’d ordered which was no problem. I suggested he double bag it so the grease is contained - again I was told that was no problem - except the only slightly bigger sausage roll arrived in a single bag with again the grease coming through! I also asked the barista for the price of the pepper pots they were selling. I said my children could get me them for my birthday if they weren’t too expensive - he looked up the price then rang them up on the till saying ‘so that’s £13 please’ thinking I was buying them despite me saying I just wanted to know the price! This place has so much potential but they are trading on their position in the pantiles to charge far too much for the end product! If you are going to charge premium prices you need to provide premium quality produce! It’s a shame because it’s a local independent café which I always like to support but I am afraid to say I felt more than a little ripped off! I binned the luke warm coffee and bought another one from a café further up the hill - it was cheaper, bigger, and hot and frankly far better value for money and nicer coffee! Shame really!

So recommended to go here for lockdown treat. Huge queue. Unprepared. Bossy boots on till moaning at hard-working coffee boy.Asked for well cooked bacon - “it is what it is” she said, so we took a chance. Disgusting cold bacon sandwiches - barely cooked. Sausage baguette was ok. “Dan” giving his friends in the queue hot drinks whilst real customers are waiting. Too long a wait for hot food. Knowing the lockdown crowd are needy get organised. Anything else? No, not really. Waste of time and complete waste of money. Never again. Ps cakes in window looked nice.

Well done to Hattons. They have upped their game and the experience was so much better than our last Sunday brunch visit.Table allocated relatively quickly, super service with excellent coffee delivered on a timely basis followed by food five to ten minutes later. The food was hot and beautifully cooked and presented.Outdoor large Umbrellas with overhead heaters made our visit more pleasant and comfortable.

I was sincerely impressed with the quality of both the coffee and the food we were served. The chef was flexible in substituting food items and the waiting staff were very pleasant. A beautifully set restaurant with a lovely environment. I will definitely be returning when we are next able to do so!

Visited late afternoon for some refreshments after a walk. Met by a very polite waitress at the door who asked if we had the NHS app. As we didn’t we were asked to complete our details on a form once seated. We were asked to wear our masks whilst walking to a table. We were also told we would need to wear our masks if we wanted to get up and look at the cake display. Very nice friendly staff who were all wearing masks. Tables were cleaned as soon as people left. Impeccably clean toilet facilities which included hand gel (which was also outside at the entrance). We only had hot drinks and a scone (which was delicious!) but will definitely be back when we next visit RTW. We are all having to get used to this new way of living and from what we saw Hattons are doing everything they can to still make it an enjoyable experience. Would definitely recommend it.

Our waitress was very polite and friendly and the food was nice (overpriced, but nice). However my main concern was around their covid procedures and in this current climate this is largely now how I judge whether I will be returning somewhere or not. The current guidelines are around social distancing, no more than 6 people and track and trace. During the short time we were there to grab a sandwich, a waiter hugged another customer that he greeted as an old friend, then we also saw him walk outside and hug someone else on the street. This definitely isn't social distancing and concerns me that he is then working and serving many people. They did give us a track and trace form (which we had to hand back otherwise it would have been left on the table with our personal information), but when members of staff are acting irresponsibly it does little to reassure us and so for that reason we wouldn't return.

We love the Pantiles and Hattons is a very good choice. Coffees, teas and nice selection of cakes on offer. Prices are very reasonable and service is friendly

We love the Pantiles and have been unhappy to see it so quiet during Lockdown. On Sunday it was back near it’s vibrant best. Hatton’s has inside and outside seating. We chose outside and the service was a little slow to begin with as the restaurant was full. We had two coffees which were as ever delicious and then decided to have a lunch/brunch. Marie had a tasty egg mayonnaise sandwich in brown and I had poached eggs on sourdough with bacon - a very generous portion of four rashers. The food was excellent: freshly prepared and cooked and we shall definitely be visiting again.

Hattons is always our favourite stop for brunch. Food delicious, coffee good and the service is always friendly and helpful. We have been here on many occasions and never been disappointed

Visited hattons last week and had a really lovely experience. I had to make some adjustments to a salad because of my dietary needs and it was absolutely no trouble for the staff to accommodate me.. would highly recommend. Friendly, helpful staff and delicious food!!

POOR HYGENE Sat down hoping for a nice rest break in our afternoon. Very slow service, granted it’s a Saturday on a bank holiday weekend. Though there are a few empty tables. We got given our forks awaiting cakes, my fathers was dirty. I gave it to the manager, he apologised and returned with the same fork, STILL DIRTY. This is a pandemic. Shocking. Another kind waitress gave us a new fork. Unbelievably from the rude manager. Never again.

I've been to Hattons several times since moving to the area last year.It's a firm favourite in the town and not hard to see why.A beautiful setting in the heart of the Pantiles it's the perfect cosy spot for weekend brunches and coffees. Always a great selection of high quality and local food with amazing coffee all served with passion and skill by everyone who works here.It's always the first place that comes to mind when friends and family come to stay.

Happy servers , happy customer. We frequent the Pantiles regularly & Hattons is a must . The food is good quality & plenty of choice , the coffee is by far our favourite of the cafes around . The staff are always friendly & extremely helpful . If it’s busy , which In my opinion is a good thing , they are polite & advise you there might be a wait. Re Covid situation, I feel they take good care . There’s hand sanitiser before you enter , tables are wiped down as soon as they’re left & they take your details (if inside).

Really busy so slightly longer wait but staff were really polite and quality of breakfast was high! Would return!

My wife and I have been to Hattons quite a few times now and we love it! The staff are super friendly and really great - Jack, Michaela and Henry all do a brilliant job of making you feel welcome with their attentive service and human touch. The food is always great - really fresh, inventive and with lots of healthy options too. Finally, despite obviously being popular and busy since coming back out of lockdown, they make sure that everyone is safe too with tables kept apart and all measures in place.Our favourite café in T-Wells, we highly recommend Hattons!

We visited here today , out first trip out after lockdown, the service was quick and really friendly , tables were safely distanced and wiped down before each new customer , and the watermelon and mint cooler was to die for , we will be back for breakfast soon x

Lovely bijoux cafe in beautiful historic square. Delicious food and friendly staff. I couldn’t recommend it more.

On a hot and steamy day like today, I was not looking forward to sitting outside eating lunch. However, the watermelon and mint cooler drink immediately refreshed me. I then went on to share a coronation chicken sandwich and a watermelon and feta salad with my friend. We both agreed it was the best lunch we had had in ages. The service was superb and the staff always make you feel incredibly welcome. Can’t wait to visit again soon!

My husband and I enjoyed a delightful brunch here- they serve the best home made granola and excellent coffee. The staff are all charming and the setting is wonderful with lots of outside space. Highly recommended.

Perfect place to sit outside in the evening on The Pantiles, people watching and enjoying a glass of wine, the best olives I've ever tasted... and a cigar!

Had a spot of lunch here on Sunday, the food was tasty and the service pleasant. Sadly they are not taking covid measures seriously. We were here on our way back from a long weekend on the South Coast. This was the only establishment we visited that: - did not take my name and contact details, - were using the same menu on a clipboard passed from customer to customer, - required me to go inside to pay. Everywhere else this weekend they had requested people to stay at their table. Asking everyone to go inside and hover over the food counter is not good practice at the moment.

Had a fantastic afternoon with my grandmother for her 74th birthday, excellent staff and fabulous food will definitely be back in the near future ☺️

Of the countless cafes in or near the historic Pantiles, Tunbridge Wells, all of them boast good coffees of one brand or another, or so they should at the prices charged, varying from £1.20 - 1.70 (sit in) and 10-20p less (take away). You'd also expect good service, n'est ce pas? After all, we've opted for the three P's: Pantiles - Posh - Polite. But at Hattons Royal TW, there is service with a bite. Instead of leaving service to the discretion of the customer, if you eat in at Hattons, you will automatically be charged 10% service. Perhaps - given various past reviews of Hattons in 2019 castigating the establishment for unfriendly attitudes - this is their carrot in front of their own donkey for staff to behave kindly to one and all customers in that politically correct manner we've all had to suffer ever since there was an aristocracy. Better that than rudeness, of course. But what happens when the service proves erratic, forgetful or tardy? Here's my story.... Take son for a Saturday breakfast at Hattons. He orders scrambled eggs on toast with avocado and a cappucino. I order an Americano and a plain croissant. The eggs arrive with unasked for sausages and no avocado, but everything else is dandy. I call for my son's dish to be honoured but my son doesn't want the wait or the fuss and sticks to the sausages (which he eats with relish - and, indeed, the scrambled is, he says, A1). The staff and the chef (who appeared) have all been - as they should be - accommodating without fuss. The preset service charge (even given the avocado slip up) is accepted. But, but, but.... We leave Hattons and I return a couple of hours later to reward myself with a post-shop bacon sandwich and Americano. Hattons is packed at lunchtime. I ask for my sandwich and the coffee to come together, and stress this. I also assure the friendl manager that there's no rush (within reason) as I can see he and his limited number of staff haven't the Italian skills to wait on countless tables without hiccups. After 13-15 minutes waiting, I remind one of the waiters of my order. She sees to one half of the order - the smoked bacon on white bread sandwich. The coffee (which I asked to come at the same time) comes later. (I have to say that this is a general problem with the majority of cafes in posh Pantiles, that the staff have yet to learn how to time the presentation of a customer's orders so that the customer can eat and drink without time gaps, and more importantly, that all at the table can enjoy their meal together - without time gaps. As to the smoked bacon sandwich on white bread (for which the charge is £5.50) - I have had far better sandwiches at a greasy spoon. The smoked bacon was revamped and dry and chewy. The white bread was thick and tasteless and hardly buttered. I'm fed up and hungry: I suffer the provided lot. Then I go in to pay and am wacked with a bill over £11! I question why so much and the staff amicably and duly withdraw the service charge (10%), and I only realise en route home that I've still been mistakenly overcharged by at least two or more pounds stirling. So take heed. As the title of this prolonged account has it (to match the waiting):at Hattons, beware - service with a bite.

Quality service, good menu choice and great cafe atmosphere! Salads and quiche are excellent! Well worth a visit!

I visited here at the weekend and was so disappointed with our experience. My partner and I arrived, liked the atmosphere of the place, and it looked promising. I ordered the Avocado on Toast, and my partner ordered the beans on toast. The food took SUCH a long time to arrive, especially as we had ordered things that didn't need to be cooked or required minimal preparation. My food was so bland, I almost sent it back. We love to support independent places, and I wanted this place to do well but it just didn't. There seemed to be poor organisation, the manager was literally running down the middle of the tiny shop, and did a lot of standing around chatting to people which whilst was pleasant on occasion, considering how busy the two waitresses were, was not particularly helpful at all. We waited 25 minutes for our bill after asking. People around us were asking for rectification of their orders, and one of the waitresses told them 'they would just have to wait', but she never actually returned to help? It felt very chaotic, and it was really not enjoyable at all. The only saving grace, was Emily the waitress, who was working so hard, and picking up the slack from everyone else. She never missed a beat, and I felt very sorry for her indeed.

Truly wonderful meal-every course imaginative twist on Burn's supper ingredients which were all delicious- the most notable being the Venison Wellington. We really don't think the food could have been better.The start time was 7pm and we had to wait for the final table arrived at 7.45pm to start our food. The staff wanted to serve everyone at the same time, which was a bit frustrating and odd, as all the tables were separate and there were no Burn's touches at all. This meant that there was a fairly marked lack of atmosphere, which was a real shame given the excellent ingredients and all the attention that had been put into the food preparation.