Harvester Trentham Lakes in Stoke-on-Trent

After gaining a 40% off voucher we decided as a family to return to our favourite Harvester. We like this one as the staff are always great and service seems to be better than Poachers Cottage. Unfortunately this time wasn't as good. Nothing to do with the staff, or to be honest the food. The whole restaurant was freezing as they had the ac on. As we sat with our coats on we did happen to hear comments from the next table on about the heat or lack of. It was actually warmer outside than inside and mentioned to our server who did get the blowers above the table turned off. The other issue is that the table opposite had tried finding salt as the ones on his table were empty. And to be honest so was ours. They did manage to bring some little packets. Don't know if nobody fills them up or if they have just run out. Got to say the food was lovely as usual but the rotisserie chicken on the small side this time (maybe cut backs?) Would it put me off coming back. Yes. As it is coming up to colder weather I don't want to be sitting in a cold restaurant, 40% off or not.

Wow, what a mixed grill. Good was lovely, plenty of meat and the service was good. No complaints here. Top tip, use the Blue Light Card for a good discount and make sure you’re registered for offers by email as they often send out 40% off deals etc.

Used to love this place but nothing like it used to be. No staff behind the bar on arrival. Ordered a cocktail that was terrible! Over an hour wait on food and was not worth waiting for. Salad bar is good

Absolute amazing service from izzy , and chef mete and his staff cooked my food to perfection, thoroughly enjoyed it and will deffo be returning well done amazing team

Absolute impeccable service by Jacob behind the bar he went far and beyond for us also food was great 10 stars from me!!!!

Great location near stoke city ground and hotel Server was a very friendly & efficient Debs- always very obliging and helpful Good requests are always met with expectations here from salad bar to pudding ! Keep it up

Honestly, I'm shocked with the experience I have had there. I have been going 1-2 times a Month since march as my brother with autism enjoys it here. However my brother ended up throwing up after his meal and I was given the stuff to clean up with. In any other establishment I would imagine that the members of staff would ensure it's thoroughly cleaned. In the place I work I know for certain we would never ask a guest to clean up. We are quite known there and they know I'm under the age of 18, to say I was uncomfortable is an understatement. Other than that food was lovely.

Had a lovely meal here which was cooked to perfection, scampi and chicken fab. Must mention Deb the staff member, so friendly and great customer service skills.

Lovely find close to the Holiday Inn. The lunch menu deal was still on when we arrived around 4.30pm. It was quiet but got busy quite quickly from 5pm. The 'free' salad bar is always a bonus to this chain and didn't disappoint. The lunch deal is OK but choices are limited. Overall it was perfectly fine.

Visited 26th June and did not have a great experience. Waiting over an hour for mains, chicken skewers were that dry and burnt they were inedible. Combo meal brought to table as just chicken with no ribs. Asked for items to be taken off burger meal but they were left on (autistic child cannot stand lettuce!). Told the waitress who said she would alert manager and nothing happened. Only reason we didn’t kick off more was that we had a code for 40% off. Don’t think we will be visiting again.

Very pleasant atmosphere and good service. Jacob was very helpful. Staff were good with the kids and got a free shot too!

A nice family meal & our waitress Deb was lovely. Restaurant was quiet when we arrived & our table ready for us. Salad bar was stocked up well

We came with our son and was pleasantly greeted by Hannah and kaz, service was quick and food was excellent! Well done to piotr and Joe the chefs that really stood out! Our waitress Vicky was great. Will definitely be back x

great service this evening was served by Jacob and Jordan fast service with a smile. The food was also great and it was quick to arrive.

Over crowded, understaffed, took 2 hrs to get main course and kids dessert. Food barely Luke warm. Salad trays almost empty. Portion size now is laughable, half what it used to be. Very disappointing, used to be a great place to eat and value for money. NOT NOW.

Arrived and waited to be seated for around 5/7 minutes… after this amount of time and seeing only 1 member of bar staff , we noticed it was fairly empty so thought it must be self seating. Proceeded to find a seat but before we could sit we was shouted at from across the restaurant by a member of staff who told us you can not sit there move back to the front door and just wait our turn! We could not even see this member of staff as she was on the other side. This was so embarrassing, we went back to the front door where we waited a further 5 minutes , a member of staff then came up and showed to us the exact table we originally went too,but by this point due to the amount of stares we got from other dinners we felt to embarrassed to stay and left! Absolutely shocking customer service skills by staff, if they had politely approached us we would have apologised and waited… maybe it’s time to send staff on a customer service course or just teach them general manners! Very disappointed has I had this meal planned all week.

Amazing service and staff good food clean and tidy local to holiday in and stoke on trent stadium ....................

Amazing service by Lydia who was made us feel so welcome and served us quickly. They food was lovely we would definitely return😀

Always a great time here when we visit. Park with ease, comfortable seating and good menu choices. Lydia waited on our table this evening and as always polite, chatty with great service.

Despite seemingly having plenty of staff, it took 20 minutes to even order, multiple requests for cutlery so we could actually eat the food that took over an hour to arrive then the waiting staff disappeared from that point so no chance of ordering another drink or dessert. They turned off the refill machine for the soft drinks while we were still eating. Wouldn't go back. Waitress completely disinterested.

Absolutely brilliant and fast service from Lydia. She made the experience brilliant - Thank you for the great hospitality!

Came before our football match. Vicky was our server who was efficient with taking orders, clearing plates and cleaning tables. Vicky was also lovely to talk to and made us feel welcome. Thank you Vicky!

Kaz and lydia were great. They looked after us and made sure we were comfortable. The food wae also top notch so cant complain about that

Brought our grandchildren for lunch. Lovely meal and great service from a lady named Lydia who was great with the kids and provided excellent service. The food was delicious, hot and filling. We will be back

Great service from Lydia and amazing food as always, the Easter menu has some great choices and is really good value for money too

jordan was so kind! he was amazing at serving drinks and delivered great chat ! and served amazing drinks can’t be happier with the service !

Very nice experience Jordan our waiter was very friendly and helpful . Excellent customer service. Food was very nice indeed thanks 🤩 definitely recommend

Great service from Lydia, especially with advice regarding gluten free options. Friendly atmosphere and hearty portions.

Another fantastic meal and wonderful service from Lydia, she is a credit to your restaurant. Food was superb and the steaks brilliantly cooked to our liking

Fantastic food very tasty and huge portions and service Lydia did an amazing job of looking after us 10/10 thanks will definitely come again

Great service from Deb and the steak was amazing thank you! Everyone was friendly and the service was lovely from the start.

Vicky was very polite and service was great food good and good choice of beer 🍺 wine 🍷 great for the kids would come again

Great service and lovely atmosphere. Staff particularly friendly and food was really tasty. Would definitely recommend

We went for a quick lunch with our 4yo, 3yo and 9 month old. Eating out can normally be a little stressful and messy with the kids but staff were lovely and considerate, made us feel like nothing was a problem! ❤️

We cleared our plates. Wonderful meal, fab service, served by the very pleasant and competent Jordan. We will be back. Thank you!

Vicky was very kind and helpful and made sure the food was right for us and she was very effective in binging the food and drinks fast and overall offering a good customer service

Vicky was a very big help great service very quick and friendly. Highly recommend!! tables where cleared very quickly!

Mixed feelings. Booking the table and getting a birthday cake sneaked in was easy. Restaurant was busy so the service was not do good. We had to ask waitresses to take our orders, cutlery wasn’t available, bread rolls were still fridge cold but the butter...

The lunch menu is great value for money which we took advantage of. We also ordered off the main menu as well. The service was great, friendly, helpful and in a timely manner. The food was cooked perfectly. In particular, the Cajun chicken was exceptional...

Kaz was excellent, great food! Had a lovely time, would come again. Still forty characters to go and so just filling some space, it was great.

Great food here and a nice atmosphere. The chef today was Mete and the food was delicious, and served by Kim who was super lovely and made sure we had everything we needed. Thank you! Only negative comment would be i came last week in...

5 star all round , great service and great atmosphere, our waitress was called Vicky and was extremely helpful throughout our meal. Would definitely eat here again and would definitely ask Vicky to be your waitress.

Delicious food, Vicky our waitress was brilliant. I would recommend coming and having her for your server. We came before the football and it was a great atmosphere

A very good and welcoming experience, lovely food and lovely service, we were served by vicky who was very welcoming and her service towards us was amazing. We had to wait a while for food but that was only because they were very busy. Altogether...

Great visit to the Harvester at Stoke city today good food nice drinks lovely pub amazing customer service thank you Chloe

Awesome service, best server we’ve ever had! Food excellent as always. Could not fault the experience. The burgers are excellent.

Very good food vicky was great and very helpful and made sure we all were okay with what we had , And made sure we got our food and drink in good time

We came for breakfast only 2nd time of coming here the breakfast was lovely but the service was the best I’ve experienced on a match day. Are server was Lydia nothing was too much trouble and she couldn’t do enough for us! Hope you see...

Paid a return visit to the Harvester last week and after giving a five star review last time I wondered if the quality had been maintained, I should not have worried, if anything it was even better. We were greeted and seated by a very...

Very pleasant surroundings excellent food and outstanding service with a smile from Kaz and Deb will be calling again.

Amazing food cooked to perfection as requested. Soooo friendly staff especially Deb’s she’s always very helpful and gives 100% service and dedication! Never fails to check if it’s cooked how we like it - to us that’s everything!!

We pre ordered and self collected meals for the family to enjoy at home on Mother’s Day. We were greeted warmly and told that the order was just being packed. It was really quick, and extremely well organised , and the food was well packed...

My mum and I visited today for Mothers Day. The restaurant was very busy but it had no impact on the customer service or food quality. I’d like to praise Vicky, what a star! Nothing was too much she was truly rushed off her feet...

Very very slow service, barley seen our waitress Izzy. dessert was missing the main part… ordered rocky horror sundae - no brownie in it at all, Salad cart wasn’t good either, no sweetcorn or onion and the bean salad looked like a watery vomit coloured...

Mother’s Day lunch visit. We were looked after by Vicky who was very friendly and efficient. The food arrived as ordered and was extremely well prepared and vey enjoyable. Despite the restaurant being busy we all felt that the service, food and atmosphere was excellent,...

Amazing food and service. Thoroughly enjoyed the food, had the mothers day set menu and what a great selection to choose from. I will definitely return and would recommend it. Thank you

Met friends for lunch today. Was served by a dark haired lady who I think was the manager (called Kez) and who was a delight and so helpful. Flat breads are amazing and so so filling. The steak on the flatbread was cooked just how...

Ordered an ultimate mixed grill, was more than enough for 2 ppl, food was cooked beautifully compliments too the chef Joel, and the service was amazing deb went above and beyond great experience will return

The food was amazing and steak was gorgeous and the woman serving us think her name was Lydia with blonde hair she was lovely very helpful and the most amazing server

The food was great and service was amazing. Molly on the bar was great and our waitress Claudia was lovely and attentive. Adam on the host was great.

Came to see family so popped in for a quick bite to eat. Absolutely spot on chicken was juicy and cooked to perfection! We will be back again soon!

Lydia was friendly and welcoming. The chicken was good but the corn was a bit overdone for my taste. Overall a very good experience.

Took our drinks order then vanished for 10 mins. Main meal was good (rotisserie chicken) but waited 15 mins for desserts after plates were cleared & the chocolate brownie was not good. Not sure if half cooked or made incorrectly but far too stodgy. Kept...

Jordan was friendly and very efficient Would visit again with friends and family Food was delicious Dog friendly 100% x

Steaks cooked beautifully, chef Joel recommended steak cooked at different temperature, I ordered bleu, (may I add this wouldn’t have been know to me unless Lydia brought it to my attention) based on the cut of meat I had. Very well seasoned also. Beef dripping...

Food was lovely. Service was amazing from Kara, always had a smile on her face and made sure we had everything we needed. Thank you Kara.

Went to harvester with friends and was pleasantly surprised...greeted and seated bu a lovely lady who knew her stuff...drinks order taken very promptly and food order as soon as we were ready...never felt hurried once...food arrived I'm timely manner presentation was spot on and pipping...

We visited the trentham lakes restaurant today and served by Georgia. She was quick to notice when we needed anything and really good with our little girl! We had no waiting for anything we asked Georgia for. Thank you

Great place! from the minute we walked in to walking out with full bellies the service, food and atmosphere was fantastic, we were looked after by Georgia and to say she was attentive, polite and a lovely host would be an understatement, Thankyou for the...

Hollie gave us the best experience such a lovely server! Food was nice. Service was fast. Salad was banging. Had a lovely evening would come again and recommend to friends.

Hollie was amazing serving us! And the food was amazing. Hollie have us a fantastic experience. Had a really nice evening with friends.

We called in after a journey to Wales as we were heading home & we were seated straightaway by Georgia who took our drink orders then came back to take our food orders! I had sirloin steak & hubby had the mixed grill all of...

A thoroughly enjoyable meal which was made all the more memorable thanks to our server Lydia. She really went the extra mile and had us laughing during the meal.

Staying at the holiday Inn next door we made a booking to eat at the Harvester. Got seated and served by Lydia who was the highlight of the evening. Unfortunately my steak had to be returned as it wasn't cooked to my liking but she...

Fantastic meal and service from Deb! So happy she is working here, remembered her from Poachers Cottage where the experience and service has gone downhill since she left.

Great food, had a bit of everything. Great service from Lydia. The build your own sundae is a brilliant idea for the kids, my son loved it.

Love the free salad as always!!! Nice meals, prices have increased a lot in the last 12 months. Very friendly waitress (Lydia) who was attentive and efficient!

I can’t believe this place is only rating at 3.5stars, I cannot fault it. My boyfriend and I stayed at the hotel next door so ate 3 meals in this restaurant and each one was lovely and well prepared. Could tell it was fresh cooked...

Thank you Harvester for sending me a code for a free birthday meal. We love coming here, the food is great quality and value for money.

Amazing, friendly, customer focused service from Lydia, thank you so much. Very informative, will definitely be returning.

Relaxing atmosphere, great food and friendly staff Lydia in particular! I've been here a few times and it's always been great. Atmosphere is very relaxing and Lydia was very friendly and helpful. Great place for special meals or just a chill afternoon.

The food was great and I’m very happy to have experience great customer service from the staff especially Deb who served us and gave us a big bowl for salad.

Had a great guest experience visiting this Harvester branch, served by the wonderful Deb. Would highly recommend for a bite to eat!

The service here was amazing! We were served by the lovely Deb and she worked so hard and was really nice about everything. Food was great!

Visited Sunday early evening for some dinner. Was seated quickly and drink order was taken. Then waited ages to order our food. We did the 2 courses for £16.99. The price for a refillable soft drink was pretty extortionate, followed by them not having any...

Ok fair enough they were busy, it was Sunday lunch time after all, we were seated promptly and politely, and our was taken immediately, this is where it all goes wrong! After 40 minutes my wife’s starter had not been served, when the waitress finally...

Comfy and cosy for a family chilled meal. Salad bar would have been enough for me! Love the added pulses to the salad bar. So nice to have an experienced waitress like Deb. Also liked the idea of mini puds with a hot drink —...

A lovely breakfast and brilliant service from Lydia on what we could see was a very busy morning. We will definitely be returning thank you!🥰

Great experience and nice atmosphere. We were served by Jordan and he was fantastic. I had the chicken skewers and they were delicious and my sundae dessert was great too. We will be returning.

Lovely food and great service. Thank you to our waitress Deb, we have left happy and full up! Definitely be going again. Thank you deb x

Great food and great service from Lydia who was very friendly polite and made us feel very welcome we will return . Three course menu was a great offer x

Lydia’s service made the whole meal enjoyable. Great food and excellent atmosphere. Great portions and an amazing salad bar.

Food was what we'd expect but service from izzy was excellent, very attentive, kept us well supplied with drinks and was really knowledgeable when it came to the menu, give the girl a raise !

Lydia was so lovely and made sure our niece was happy and had lots to do! The food was amazing and the salad bar was lovely and fresh

Deb was a wonderful server. She was so accommodating to my 2 kiddos and gave us extra plates and spoons and things we needed for the kids.

Great meal, service good. Chloe our server was exceptional all carried out with a smile, nothing was too much trouble, she should go far in her job. Would visit again, hope to be served by Chloe.

Never been to this Harvester before, but so glad we went. Great food, service and atmosphere. We were served by Lydia who was very friendly and helpful. She helped to make our experience better. We will definately be returning......

Amazing service from Lydia nothing was too much trouble, really recommend the half roast chicken and will definitely return

Great atmosphere! Molly was really helpful and attentive. Would recommend any day, really helpful staff that are very helpful, polite and nothing is too much trouble for them

Chicken was cooked to perfection and the hospitality we received from Lydia was tremendous., would highly recommend.