Harvester Beaten Track in Shropshire

Our table had no visible number or qr so I couldn't order in the app which would've been easier because I needed to order my toddler a meal ASAP. When I asked staff for help or to come and take our order, they suggested that I should have known the table number and talked down to me. The starters were OK but our cutlery didn't come until too late so we didn't really have time to enjoy the salad bar before they came. We then waited about 40mins after the starters were over for our mains to come. They had clearly been sat for a while as parts of them had been microwaved, batter had gone soggy on the fish while the meat was piping hot. Chips had gone cold and gravy had a thick skin formed.

When I arrived I was told there were no steaks available which was disappointing so I decided on the Haddock and chips and when my meal arrived the fish was a very small piece and undercooked so the batter wasn't crispy. The chips turned out to be 'fast food fries' instead of real chips, so overall I didn't enjoy the experience as I felt I had over payed for my meal

Came in with some other people to a booking that had been booked months in advance. I felt they were unprepared for us, after the first course, they added more cutlery, but was just left on the table for us to hand out. It seemed like we were overstayed past closing, but we had turned up early and the food didn't start to be served for around hour & half after we arrived.

I always approach this place with a degree of trepidation as we usually have a mediocre experience at best. However, as the kids love the deserts and it was their birthday treat, off we went ... In fairness it's probably about 12 months since we last visited and everything was so much better than usual. Miles served us and was polite, helpful and efficient. There were no missing menu items. The salad bar was well stocked. The food arrived promptly and was as good as the likes of TGIs and the desserts were still the best! In fairness, this visit was really very good and absolutely worthy of my 5 stars.

Aggie. What a lady. Very welcoming and caring. Checked we were okay and gave us an exceptional service during the Santa experience. What an asset to the company.

It is very annoying I now have to call the restaurant each time as Just Eat has removed the option of leaving a message.

Fab pub, friendly service and toilets smell great. Aggie is always happy, smiley and great to chat to X

It has such a good atmosphere. And go to weight watchers. Aggie is wonderful.

Update: Not sure why the odd reply about the customer. I wasn’t complaining about them. I was complaining about your staff and awful service. The customer was fine. I notice you’re refusing to comment on the service. Where to start! Went there at lunch time, took 10 minutes before someone even came to seat us by the sign that says “please wait to be seated”. I was then put near someone shouting (not their fault, possibly neurodivergent) of which I am too and so is my friend, but we struggle with noise so had to move. Absolutely nothing against the person shouting but we were made to feel awful about it. I picked Harvester because I was told it was quiet. Again, nothing against the guy shouting but we had to move due to sensitivity to noise ourselves. My friend did take a while to order so the waitress got snappy and blunt with us. We ordered starters which came out hot, the garlic bread was really odd and didn’t taste like garlic. As we were eating our starters, the waitress comes up and asks if we want our mains, I didn’t but my friend said yes. Literally 2 seconds later, out they come and clearly had been sat under the hot lights for a while. Why make them early? Clearly to annoy us or get us to leave. Also, I asked for no pineapple but got it anyway. Also, I thought they had to ask if we had any allergies? When I went to pay, it was ridiculously over priced for what we received. The app doesn’t have half the items on either. Really disappointed. The attitude of the staff was awful and we were made to feel awful for moving tables. Won’t be coming back again.

The manager was our server tonight , he explained they were short of staff , but that didn’t effect the service or the quality of food , we didn’t wait too long for our food to arrive , it was pipping hot and lovely and fresh. We would recommend coming here to any one , will definitely be making a return visit .

Had the Christmas menu, food really nice, added bowl of salad is great, haven't been in a Harvester for yrs but would definitely go again- service a little slow as VERY busy but efficient and done with a smile from Miles.

New Review; Had a lovely ‘Festive Menu’ meal today at The Harverster. It’s a varied menu catering for carnivores and veggies alike and great value (£19 for two course, £22 for three) along with the included salad bar. If that doesn’t take your fancy, the normal menu is available. Nice to see the company running in the ‘Social Bite’ programme again where you can buy a Xmas meal for the homeless. Great idea. Served by the friendly and engaging Miles.

Food was great and miles was a lovely man. Very welcoming, friendly and helpful.

Had a really enjoyable evening here, we helped ourselves to the salad bar which had lots to choose from and was fresh and tasty. Our mains were cooked perfectly and we felt great value for money with the amount on the plates. Our servers Ebony, Katie and Rhi were all very friendly and looked after us brilliantly. Will definitely book to come again!

My visit was nothing short from amazing the atmosphere, attention and attitude from these lovely people who work here and give it their all just makes it even more pleasant to come here time and time again!!!!!!

My food was the definition of perfection thanks to the kitchen manager, and general manager who i got told were Josh and Hollie, will be going back again soon!!!!

We had a lovely time celebrating a birthday. Miles was incredible. Did a fantastic job at looking after us and making us feel very welcome. Would recommend anyone to come visit. Food was delicious

Staff friendly. Food good. Clean with a very good atmosphere. Very family friendly.

Booked table for 6 for a birthday dinner. Our server was called Miles and he did an amazing job. We really felt looked after especially as we had someone with a nut allergy. This was dealt with efficiently and without undue fuss. Miles gave him a personalised menu on a tablet which took out all the guesswork. All staff were brilliant. Food was excellent, decent portions with lots of options, and reasonably priced. We've eaten here many times over the years and the service is always good but Miles and the team excelled themselves this evening. 10/10.

Lovely food, lots of parking (free for 5 hours) and good selection of drinks

Miles was brilliant and service was great. Have tried many harvesters and this is by far the best.

Tried the new menu and it was good. Some nice new aditions

Aggie really helpful and polite.

A delicious meal prepared in good time. Tasty and great value for money.

Nice food, but I was looking forward to the slaw and the gravy but neither item were delivered

I came to Harvester for very first time with my friend her daughter's and my 10 months old son. Lady showed us a table but stool was broken on side and doors where open to back, it was quite cold there. We asked can we have a table at front where is warmer. Ladies answer was NO even there where plenty free tables. So we choose the broken stool table as it was out of way for the door. Food was lovely but got cold quickly because where we where sat, my son was cold so had to keep him dressed warm and a waiter who served us was brilliant. But overall all experience was very unwelcomed. I would advise reconsider to have customer service skill training to most members of staff including bar staff. As I didn't like keys chucked on me for baby changing toilets. Definitely won't be coming back again.

Hips were cold had to reheat them. Burger was tough and over cooked and the salad was 3/4’s beetroot which wasn’t nice

Good harvester- a bit of a slow service for a lunch in midweek but the waitress was very nice and friendly

Lovely place. Friendly staff. Quick to seat and order. The food was great but served on a really small plate!!!

We both enjoyed our meals. It was great to be able to choose exactly what we wanted from the salad bar. Made to feel welcome with our dog.

food was lovely, staff were helpful, will be back

We had a group booking for 20 people. The manager Glen, went above and beyond. Glen and a young lady, (didn't get her name) really looked after us. We had the buffet menu.

Miles our server was very attentive. Excellent meal will return.

The food was mouthwatering the staff were excellent ,especially Miles he was cheerful and helpful.I will definitely pop up again for another meal.I highly recommend.

Excellent service from Miles! Great food! We really enjoyed it.

Miles the duty manager and Gary the chef along with the other members of staff were very friendly , prompt and gave a helpful service . Definitely will come back again . Thank you

wouldn’t even give it one star! food is disgusting and not worth the money. do not recommend!

Great service we have come to expect from the Harvester chain

A great pub, with super accessibility. Staff very welcoming, Huge car park with disabled bays. Good clean facilities. Pub is very accessible for wheelchairs and prams. Plenty of space.

good food and excellent service

Beautiful food me and my husband had the ultimate mix grill and son had southern burger the food was spot on (head chef Josh thank-you perfectly cooked steak) A big thanks to Revis our server great service and lovely manners check in and recommend a lovely Rose. Will definitely return 🩷

We have been here many times before and previously had good experiences. Tonight was a different matter though. My daughter is a strict vegetarian. Dhe ordered a vegetarian burger and I ordered a beef burger. When they arrived the server indicated which was the veggie one, and we indicated that it was my daughter's. I was given the other one. Unfortunately he had them the wrong way around and my daughter was given the meat burger. Luckily I noticed before she ate any- but she was quite distressed (she has ASD); and did not enjoy the rest of the meal even though we swapped meals. (I had eaten most of the chips and had cut into the burger,so when we swapped it was not ideal and my chips had been on the plate with the burger so she would t touch them. We told the server when he asked if everything was ok..he laughed. That's pretty poor! My beef burger was so dry and tough that I struggled to cut it. I eventually took it off the bun and just ate the bread. My daughter was so upset she barely touched hers. It was supposed to be a treat, we don't often eat out and I'm so disappointed. The me has changed and there are fewer veggie options, and the quality of the cooked food was really bad. The salad bar was ok. When paying we were asked if e erything was ok. I said not really and reiterated the issues (it was the same guy we had previously told), he just said "oh", no apology offered. I don't think they could care less!

Wife ordered fish and chips. Came out with dark cooking oil all over the plate. Sent back and got the same meal back with the oil wiped off.

A huge thank you to Miles, we popped in earlier this evening. Miles introduced himself, food knowledge extremely good, customer care 1st class, a very enjoyable experience. Happy to recommend to others.

The new food menu was lovely and so fresh, their new halloumi tacos were amazing. I will get 3 instead of 2 next time, and their battered halloumi is just as delicious as ever. The Kitchen Manager Josh was the one who cooked our food and we thank him loads.

Great food and staff were fantastic! Chefs Josh & Gary 5*food!!!!! miles great customer service! We will return again!

Service and food quality has improved a lot since our last visit, assuming they have a new chef as the food was great!

Excellent food and service. MILES was friendly and helpful. And really made our meal relaxing 👍

What a great team. Revis our server (very pleasant young man) Josh brilliant chef, the food was cooked to perfection and let’s not forget Myles the manager for his knowledge. Our experience was unexpected, we eat out most nights and our experience with most restaurants has been poor service and mediocre food. Totally surprised by such fantastic service and food. Thank You to this fantastic team 😊l

Had a lovely family meal at Beaten Track. Miles was extremely welcoming and helpful. Love the new menu!

food wasn't good compared to previous experience.crispy chicken fries were salty Nd tasted awful.kid's burger soaked in beans . totally disappointed

Miles is ace, real helpful and nice

Had a really lovely lunch with partner and 3 kids two of them in high chairs, nothing was too much trouble great menu choice and brilliant service from Rhi, definitely be back soon.

We needed somewhere to eat but when we got here just after 8 pm it felt like they were already thinking about closing for the evening so had to wait before they cleared and cleaned a table. Food was what you would expect at a Harvester and the free salad bar was good. My vegetarian pie had been in the oven too long and the pastry was rock hard but my wife's food was good. Drinks were very good value

This was the second time been here 1st time was a realy bad experience but was asked to come back so we did and what can I say The transformation off everything was a 100% the food was 100% better and the service the same i hope thay keep this standers up as I would very much recommended this for a night out to eat and yes I will be going back Thank you all at the harvester keep up the standers

5 stars is all I have to say, the staff that served me where polite and kind to me even though they didn't have to. The food was 10/10, would recomend the dirty burger and chips because it's a very good sized meal that gets your money's worth. And the Salad bar is a really good starter as there are quite a lot of options like cucumber and bacon bits and more. I love this place and I'm definitely returning here again.

As always in Harvester food was lovely!

Lovely food very fresh salad and the service was excellent would definitely recommend

Great quick lunch with the wife! Service was quick and friendly and food was so tasty! New menu choices are absolutely worth trying out too!

The younger staff weren’t very welcoming and made us feel quite awkward and unwelcome, I assume it was a manager or supervisor who came to us at the end and she was lovely, the food was just something you could make at home and the salad bar was mostly dry, there was a person running around touching all the crutons and laughing and the drinks were flat I hate to complain but I wish I went somewhere else for my 21st birthday meal The sweet potato fries were perfect though.

Tried the new menu with the husband and daughter and grandson and it was lovely thankful to the chef who cooked it and great service from Katie

We visited with our son on the evening of 26th September. Food was really tasty, arrived quickly and was well presented. Great service from Katie; thank you.

I came in for a meal with my mum and can say that I walked out with a smiles on my face. The chefs Josh and jules cooked our meals and can say that it was amazing. I then had a dessert which was the lemon blizzard made by ollie and it was lovely.

Great food, loving the new menu

Food was ok and service was alright. Very quiet for a Sunday though.

Always tasty food,good service!!

Everything was good Elliot server, Miles manager and Lewis the chef were exceptional.

Lovely food and crisp fresh salad. Our waiter was clearly having a bad day though - very little interaction with us and we did rather feel like an inconvenience being there. Later on, with 3 people still eating, another server came and asked for 'the long plates', causing the others in our party to be obliged to hand up their plates in front of the others that were still eating. Food from one plate dropped into another plate that was still being eaten. I'm not sure what the hurry to collect plates was. Perhaps they only have a few long plates in the restaurant and need them for other guests?

Well designed facility with healthy food and good parking, we were served by Ebony who was very pleasant, the price was good too.

Very quiet on a Tuesday afternoon when we went. The food was good and the staff helpful and friendly. The facilities were easily accessible and very clean. Plenty of parking and easy access.

Great service from Miles and fantastic food.

Really nice breakfast at a reasonable price.

Nice place. Bad great evening meal.

The food is regular, made in a factory (sous vide) fare. Nothing fancy but then, it doesn't claim to be. The ales are overpriced. Don't eat there if you don't like the smell of burnt meat. The odour is constant and pervasive.

Had a lovely meal, salad bar was nice and fresh. Always greeted by Miles and had a pleasant experience.

It's an okay place to go but lunchtime needs a light bite menu.....nothing to choose from except larger dishes .

We had booked and were seated very quickly by a hostess. It was relatively quiet (no disco sound track), tables were quite well spaced. Bench seating was a little awkward (compared to chairs). Excellent range of meals available, albeit with a limited Vegetarian/Vegan range. The Salad cart was almost as good as I remember it (fewer choices, eg no onions) but still excellent as a starter or side dish with the main. A server came quickly and took our order. I ordered the Ultimate Mixed Grill and it was splendid, lots of meat which was all very-well cooked. I didn't get the half chicken I was expecting, but I didn't complain as it would have come home in a doggy bag, anyway. I had the "infinite" post-mix Tango Orange, which was almost as good as the real thing (from a can). My Wife had Scampi, and was surprised by how much she got; my daughter had the vegetarian pasta shells with cheese and tomato, which she declared was a proper meal (not microwaved frozen convenience food as in some restaurants). Good range of desserts, my Wife really enjoyed her Lemon Blizzard but I was too full. Brilliant visit! What could they improve? A few more choices on the salad cart and for Vegetarians and Vegans, please.

Brilliant service from Miles and food was lovely-thanks very much

Miles was very helpful and very polite

Came in yesterday with friends and had a lovely meal. Great service from all the staff Would definitely come again

Miles is a credit to the restaurant. He is very professional, friendly and efficient too. He handled our complicated order very smoothly and patiently. Food is average. Especially fries - they were actually very poor. Burgers, Ribs, Pasta were all OK. Desserts were very good.

The Kitchen Manager Josh as I was told, cooked my food as it was an allergy and he smashed it, my waitress Hollie was very nice and attentive to us as we were an allergy table, will be going back

I love my food and the feelings the place gives you! I found out there are 3 Josh’s that work there and all of them I got told were working today, and I want to thank them on my visit, it was great! Katie and Hollie were amazing as well, very fast service!

Quite expensive, over £4 for a tango is utterly ridiculous! And over £3 for a diet pepsi! Not sure if they included a free refill but we didn't even see the refill station until we were leaving. Would have been nice to have been told it existed! Also we were charged for the kids desserts which should have been included in the kids meal. Didn't realise until we got home so too late to get a refund. Really unhappy. Food was good but due to the expense we won't be going back.

One of the worst harvesters I've been too. Told restaurant was fully booked and had to sit in bar. It was 1645 and at least 10 tables free in restaurant. Salad bar was nearly empty. Asked for refill. Told not yet. Atmosphere was soul destroying. All staff looked liked they didn't want to be there. *No one else came in after us. We were there for an hour. So tables could have been given to us.

Came in with my mum and dad and the bartender Karris was so nice to us, very welcoming I like it here

Staff were very nice. Food was good. Service was very good from miles he was very helpful.

Fabulous steak! Staff couldn't do enough for you, Miles and his team were fantastic Highly recommend 👌

Typical chain restaurant although the food was good

Really nice breakfast with really good portions and delivered hot by friendly and polite delivery driver.

Always have a great time here. Food is always really nice and our server Miles is always very polite

Chicken perfect, beautiful gravy, chips ace. Great turnaround time.

Brilliant service from Miles, Josh & Josh (chef).

Lovely food. Good choice. Good service from Miles. Very helpful, nothing too much trouble. Would recommend. Thanks..

Miles and Ruby were lovely. Josh in the kitchen did a great job.

The food is absolutely gorgeous every time, best chicken burger I've had anywhere. Service is really good as well, Miles was super friendly and helpful in answering questions.

Miles is a legend. What a lovely waiter.

Miles was very pleasant and helpful

Ate here this evening- was surprised at the quality of food and lovely staff- would like to thank Ruby for her help when discussing options for my husband who is gluten free. A lovely and friendly service

While visiting Shrewsbury we stopped at the Beaten Track Harvester for dinner. The service was excellent and the food was hot and tasty. We were there for a couple of hours ( 6 adults and 2 children ) and really enjoyed it. Thank you Miles, Elliot and the rest of the team, we will definitely be back next time we are visiting the area.