Harris & Hoole, Sunbury-On-Thames, Middlesex in Spelthorne

Avoid this place. Used to go often, but noted recently the area is very dirty, today filthy with uncollected trays piled high with food plates, drinks, food on tables,food and spilled drinks all over chairs, floor, settees, tables. There was nowhere fit to sit or that could be cleaned by a customer. Asking one of the staff to help at least wipe a table ended up with rudeness, then unpleasantness, then the two guys getting nasty and shouting, totally out of order. We were told they were busy , we'd have to stand there and wait. We suggested they stop making drinks until they made some tables available.Then when they started arguing we put the tray on the counter and asked for a refund. We did not get one. And one of us had been asked to asked to pay a surcharge for soya milk. I had needed to ask the guy on the till to remove an additional £ 2.50 off the bill as I noticed it on the handset before he put in the cost of the drinks! He made some excuse of crashing the computer. I was quite surprised the customer before us was asked to scan her app twice. I note in the last review similar comments. Harris and Hoole is not cheap and wants to be that bit more classy. But if staff drag the coffee shops down in this way then the chain will go under. Staff too full of themselves to clear tables end up with a dirty cafe with health risks. Very poor and disappointing. Tesco need to remove them from the store.

I ordered 2 coffees and a pastry, tried to scan my app, asked the guy serving me if my app had gone through- he tuts and replies ‘it’s too late’! I tapped my payment card, put it back in my wallet. Then the server says ‘you need to pay’! I said ‘I have paid’. He said it hadn’t gone through so I tapped again. To cut a ridiculous story short, I was charged twice- when asking for a refund I was told I had to ask in an email with a copy of my bank statement. I emailed with the details and am waiting for a refund. My email has not been acknowledged. Terrible customer service, I have been a loyal customer for years! I will not go there again. When I queried why my email hadn’t been acknowledged I was told ‘we’ve been busy’!!!

We just came in here for a coffee and at our time of visit some of the tables had not yet been cleared. Staff are friendly.

We stopped here as Tesco's was chocker blocker. The food was ok nothing special, not enough staff to keep up with the turnover of people, tables were grubby plates on some tables. Its on my not again list.

The entire place is covering in left over food and rubbish The drinks taste like they are made with water from a drain And the staff look like they couldn't give a care to even be bothered Not worth it

Just before we got to cafe they told us that no electric in the kitchen so they could not cook anything I was looking to see what I could have to eat so I said can I have a sandwich (not toasted) he said no so I said but you do not need electric to make a sandwich he replied well if you want one go to the kitchen and make it yourself. I said it's your job not mine I was speachless. He was so rude. I had ordered 2 cups of tea already and my mum was with me she needed it. So we sat there to drink it. I saw a manager speaking to the staff when he finished I spoke to him. I think he had a word with the young man but no apology. I just got filthy look from him as we left. This cafe is dirty I saw a staff member give a dirty glass a quick rinse and give it to a customer for her water. The tables are always dirty and they forget your orders to busy chatting. I will not be back.

We used to go to this place some years ago frequently- it's sad to see how it went downhill!!! Low service levels. The gent taking the order wasn't aware of the free drink incl in the kids menu which was advertised on the menu and wanted to charge for it - only after insisting we got the free drink. Tables were not cleaned and dirty (02:00 pm) even whilst the place wasn't busy. Asked for some glases for the tab water which is provided at a central place (nobody was bothered Placing new ones) thus my spouse asked for some Glases - and she got dirty / used once!!!!!! Not badly cleaned but really used cups. Food quality was also low. The menu choices they had a few years ago does not exist anymore. Very limited options. We won't visit this place again. To be avoided!

I'm told that after 5 years daily visitation, that "My staff, girls are uncomfortable around me". I'm astounded. Almost 60 years old. I'm treated this way. Virtually criminalised without trial. Truly unbelievable. HH Weybridge simply say goodbye after 5 years of my solid business. For God's sake..... what's going on in my country???!!! I'm gobsmacked and so are my associates. Well handled "HARRIS HOOL COOFFEE CHAIN."

Had a coffee many times and service so poor but on my last visit the reached a new low. I went to counter ordered a coffee late to go and paid and went to wait for my drink. All the staff decided to have a meeting about their night before and totally forgot about the customers waiting for drinks. After a few minutes I asked is there any chance I could have my drink and the look a got was unbelievable. The eyes rolled in the head and my me feel really uncomfortable. When I got the drink it was wrong and they had my me , I told them it was wrong drink and they all smiled at each other as to say (I don’t care any way). We never go in again and can now understand why it is always empty. I must apologise for being a paying customer but I have a choice where I spend my money and have taken the option to spend it else where

Really..... how hard is it to get a breakfast right? Leathery bacon, sausages like rubber, eggs that were overcooked, beans that were cold, tomatoes that weren't cooked, toast that was anaemic.... where to stop? Not cheap either - nearly £8 a pop which is pretty shameful. If you can find somewhere else, go there. Oh, and a rather rude young man on the till too with some very sarcastic answers to a reasonable question. Charming.

I agree with what a previous reviewer said, this was good when it started but it is noticeably worse now. I have been a regular visitor and the quality of both the coffee and the food has deteriorated over the last 6 months. Lukewarm or hot coffee, hot or cold food (that should be hot) - it seems to be pot luck what you'll get each time. Also some of the staff seem poorly trained and really not bothered one way or another. Always polite, but basically they shrug their shoulders if you raise a concern. When I asked for my coffee a bit hotter (something H&H used to promote as an option) I was told that wasn't possible but I could have hot milk instead of cold! A response that does not suggest someone who has had 40 hours of training as a barista, which is what the H&H website claims.

I have just had the unfortunate experience of breakfast in Harris and Hoole Sunbury-on-Thames. At just under £8 it was absolutely disgusting - a small spoonful of cold beans, 2 cold hard eggs, tasteless dried out sausages, bacon as chewy as a trainer sole, toast that looked like it had just gone past the toaster and some shrivelled brown things that I think could have been mushrooms. All in all a terrible experience. When I mentioned this to a member of staff they were totally uninterested. On a more positive note the single sachet of HP sauce was very tasty. I now understand why they don’t mention their food (?) on their website. There is nothing good to be said about it. Even the environment was not a pleasant experience with tables not wiped I had to walk round to find one that wasn’t too dirty. Would not recommend - buy yourself a sandwich in Tesco instead.

A really good Supermarket cafe to relax in after shopping. Really good coffee, cakes and snacks. The service is exceptional.

My friend and I ordered a coffee each which was Luke warm and served by a moody barista. We ordered the cheese ploughman’s which was a small bowl both with massive chips out of them ! A handful of lettuce apple the tiniest amount of cheese ! I’ve had bigger starters elsewhere ! The cakes on on open display where people are queuing and many coughing over them .Grossly overpriced and we won’t be visiting again.

Overpriced with a limited range, again nothing much for vegetarians. Replacing the cheap and cheerful Tesco cafe that was much better.

Came here for coffee with my son before a quick shop in Tesco. We really like the coffee, one of the best around, wish we could buy the beans to have at home. Seating is ok and service is quite good.

Stopped in here for a coffee before shopping in Tesco. Located in the big Tesco at just up from Sunbury Cross. Harris and Hoole is a good food outlet serving excellent coffee and cakes. Other foods and drinks available.

When this first opened it was lovely. Great staff and food quality was very good. I feel as though the quality in food has decreased quite a bit so I have not been back since my last visit.

With all the high st coffee shops around, I wondered if you have ever dropped into Harris and Hoole.? Well if not your missing out big time. Nice relaxing atmosphere and great tasting coffee... Better than high street stores... Try it!

Ordered a bacon sandwich and the gave me a toasted sandwich. When eventually got my bacon sandwich the bread was...

When I first went to this place I was impressed, but I do feel that it has slipped a bit. Let's say I don't get excited to visit anymore.

Este es un café que está dentro de un enorme supermercado muy cerca de Sunbury Cross. Sirven comidas calientes, bocadillos y pasteles, buena selección de bebidas frías y bebidas calientes. Servicio amable al cliente y los precios son bastante estándar para lo que te dan. Da hacia el aparcamiento de cliente de Tesco.

Este es el gran supermercado Tesco dentro en Sunbury. La comida es lo que esperas en un café de estilo café. El café es bueno, con una buena selección de comida. El servicio es normalito y no sonrisa de bienvenida o contacto visual. Dio la impresión de que estaba en una línea de producción están siendo procesados. También esperaría el personal a prueba como si se disfruta de su trabajo. No volver jamás.

I was told after I order and pay for the service, that the place was closing in 3 minutes. Served with take away cups as "they they didn't had enough staff to wash up". Not the service that I was used to in other Harris and hoole branches. Not coming back...

You could spruce it up as much as you want but to me this will always be a Tesco cafe with jacked up prices. Food is average, but I will say that the decor is quite nice.

Considering it's In a Tesco supermarket it's a pretty good place for breakfast. I usually go once a month and have had both the Harris and Hoole breakfast. The wife has the salmon and eggs and it's usually quite good. Service isn't as I always have to clean my own table beforehand and put the old plates away. Some comfortable seats some less so but all in all good for a breakfast.

Good place to sit while waiting for my car to be washed in the car park. Quite overpriced cold drinks but the food and hot drinks are reasonable.

Over priced and underwelming with less than average service. The food is edible but not any different to any other coffee house

Harris and Hoole have stopped selling their amazing carrot cake. Nice little cafe, although it's not cheap. Hope the carrot cake returns to the menu soon.

This place does a mean all day breakfast called The Hoole, 2 of everything freshly cooked it seems and it has a great atmosphere, Free wi-fi, comfy seats or tables up to you, I spent an hour here eating and working on my iPad. If you need a quick eat this is the place.

Popped in for breakfast. Service with a smile. Never eaten such small eggs! Very expensive for not very much! Clearly don't get a discount from Tesco!

I can't understand how scrambled eggs on toast could go so wrong .. Slow service, Over priced, toast cold, eggs not enough to cover half one slice of toast..

A major improvement on previous Tesco cafe. Great coffee and decent food. Very friendly staff. Definitely worth a visit after trekking around the endless aisles of this Tesco Superstore.

I've eaten here a number of times and have never been disappointed.The staff are generally friendly, and service is pretty good.The coffee is good and will made, it easily compares well to any coffee chain, if not better.The food is good and always tastes nice.I've had breakfast a few times and is very nice, lunch is also good and the burgers after excellent. Portions are usually generous.I'll definitely eat here again and would happily recommend it.

Very nice coffee and the staff have always been so nice and friendly. Very good breakfasts although I have had the odd mediocre one hence not 5 stars, will always visit again though.

Not worth a visit. Too expensive. Much better before Harris and Hoole took over. Coffee not that good.

I love chillin out in Harris & Hoole. Thier tea is amazing and the service is always great. They have a great little corner for reading too oh and the cakes!!!!

I often pop in here after I finish work, get a slice of cake & a hot drink. I haven't got a bad word to say. I've tried the chocolate brownie, St Clements cake, carrot cake, oat & raisin cookie, hot chocolate and a cappuccino so far. Baked stuff is always soft & moist, never sickly. It's interior decor is quirky and always clean. Nice place to just chill out and have a naughty treat!

After doing some shopping at Tescos I decided to have a cup of coffee. The member of staff that served me looked bored and rather scruffy looking, as did all the other staff members that I saw. I sat down with my cup of coffee and noticed that a lot of the tables had not even been cleared, After about ten minutes a member of staff eventually cleared the tables but did not even bother to wipe them down. The table next to me still had crumbs on the top. Even though the coffee was alright I wouldn't fancy eating anything here.

Had a very nice Salmon salad. There was a very decent portion of salmon and fresh salad with it. Staff were friendly and didn't have to wait long for the food to be served.

After shopping at tesco I went for coffee. Ordered beef burger.Staff were friendly but food horrible.My burger came very overcooked, dry, tasteless.Latte was good but I guess everyone can make coffee.I was disappointed as I spent nearly £10 for something I did not enjoy.Shame. In past that place served much better food. Will not order any food again here apart quick coffee after shopping.

After shopping in Tesco late lunchtime we decided to try this onsite eaterie out. Had read various articles on the chain, which I believe is actually owned by Tesco now so was curious. First impression on entering was good. Cosyish, laid back sort of place and menu choices were good. However, once seated I thought the table was a tadge grubby, the cutlery stained with dishwasher products and the tea-pots, though trendy, needed a good scrub. Staff also seemed a little scruffy for my liking and 1 member of staff on her lunch break, proceeded to sit at a table next to us, crossed legged on top of the chair. Very odd. Maybe she is a yoga devotee!Decided on 2 salads and 2 teas. Salads arrived and have to say that my smoked salmon one was lovely. Hubby thought the cheese in his was on the mean side.Plenty of tea leaves for me to have another earl grey out of it though so was pleased with that. Other diner's meals looked good, especially the burgers. Not sure I'd make a point of going back again personally. One of those 'try it and see' type of places.

Probably one of the best breakfast's I have had all freshly cooked, love the baby tomatoes all washed down with a lovely coffee served by wonderfull staff.

Sunbury Cross has serious problems with choices of eateries, this is the best place we have found and it is just ok. Good for a quick snack whilst shopping in Tesco, no more, no less. There are much nice Harris & Hooles around.

Yes I agree with the other reviewer. This was great when it first opened, but now the standards are slipping. Table was messy with grease and crumbs, the food took far too long, and it was undercooked.....

I am usually a fan of Harris and Hoole. So much so I drove out of my way to get a coffee at this branch before our road trip. What a massive mistake. I understand they take longer than normal to make the perfect coffee. However 30 mins for two cuppacinos with a massive que is shocking. Then they still managed to get the order wrong! Cashier service slow and generally I left wishing I had not gone via this Harris and Hoole. I won't in the future.

I never thought that I would write a review for a Tesco cafe but this place is different and very special!Lovely breakfast baps with stuff like roasted tomatoes and really high quality bacon! This place treats their customers well and the staff are human too! Nice presentation, quirky ambience and great coffee too. Makes the day start well - why isn't Harris & Hoole a household name yet?

Have never liked there coffee so only drink tea here. When they first opened you got an egg timer to time your brew & also a plate to put your tea when brewed onto. None of that anymore. There always seems to be a long queue waiting to be served but the staff are pleasant. Food is good.

This was my first visit to a Harris & Hoole cafe, but when I arrived at the Tesco Extra to do my shopping, I saw the large & inviting signage outside & I decided to stop for a coffee.It was around 9am & the cafe was already busy. It's a not really fair to call it a cafe, as I feel this is more upmarket, & more of a restaurant of sorts.Upon entering the establishment, I found a spotless reception area, with a general menu on a blackboard.I was warmly welcomed by the first member of staff, who's smile & can-do attitude was so very refreshing. She took my order (I decided to order a full English breakfast & an Americano with milk), took my payment, all the time engaging in polite conversation. I was then asked to go to the end of the counter where I met an equally enthusiastic barrista who made my coffee to perfection. I was then asked to take a seat & my breakfast would be with me shortly.I'd been sitting less than five minutes, when my piping hot breakfast arrived, freshly cooked. The young lady that brought my meal to me was equally pleasant & served my meal with a smile.I found the food & beverage to be of excellent quality, fresh & good value. The portion size was great & set me up for the rest of the day.Ambience-wise, the venue is great. It feels fresh, welcoming & inviting. There is a water station to help yourself to, and complimentary high speed wifi is available (you'll need to do an online sign-up, but that's really easy).There's an outside seating area too, so when the weather is glorious, there's a chance to sit & take in the sun.Looking at the menu overall, the establishment offered a wide range of coffees, teas & cold beverages, at reasonable prices.H&H has its own phone app, which you can download for free. This allows you to pay with your phone, using a top-up facility, store finder & free incentive program. You can buy food & beverages via the app, & I'm sure more things will follow.H&H Sunbury is a brilliant place to visit, either pre- or post shop, or even just to visit, drink &/or dine.Service is refreshingly enthusiastic, upbeat & genuine.I would not hesitate to recommend anyone to visit & enjoy the beverages & food, as well as sample some great service too.