Harriets Cafe Tearooms in Norwich

What a lovely find on our recent trip to Norwich to visit family. The waitress was friendly, helpful & very patient serving us delicious food. Many thanks.

We liked the look of this tearoom (modelled on Betty's Tearooms perhaps?) so stopped to have lunch. We both had the fishcakes, served with salad and chips - very nice. All homemade and served with a sweet chili dip. We had coffee (Royal blend) for two which was served in a silver hot cafetiere - lovely. And we couldn't resist buying some macaroons to take home! Very good service too.

Full English was reasonable if you're not too hungry. For £10 before drinks I expect more than one sausage, one bacon. Not offered how wanted egg, fried and overdone. Toast on the plate instead of separate with a scrape of butter instead of your own provided. Caffeteire only contained enough for one cup. No-one returned to the table to check if all ok. Patron was frosty and prone to leaning over our food and drink. No better standard than 'Spoons. Will stick with The Ivy.

We had lunch while visiting my sister I had eggs benedict and almond cake with clotted cream. The eggs benedict were delicious as was the almond cake the clotted cream melted over the top .My dad had soup and ice-cream. John had Gammon and chips followed by mini cheesecake 😋My sister had cheesecake and tea and Charles had Walnut cake and coffee The young girl who served us was very attentive I think her name was Lucy

A great place with a good variety on the menu from all day breakfasts to afternoon teas. Friendly staff and dog friendly. We sat outside, we had 2 standard breakfasts, 1 vegan and 2 other open sandwich / toasted options. All were fresh and very tasty. Hot chocolates using proper chocolate and tea leaves in a tea pot for the tea drinkers. All very enjoyable. Staff attentive to requests. Would recommend

We’d passed this cafe the day before and it looked inviting so chose to visit it for breakfast the following day. The Eggs Benedict was superb - perfectly poached eggs, maple-cured bacon, delicious sauce and a little salad garnish. A cafetière of coffee with hot milk was also delicious. Great service, lovely environment, while watching the world go by outside.

First time visit. Good range of breakfast, brunch and lighter lunch options. Reasonably priced. Special blend tea was tasty.

Decided to ditch the high street coffee chains for something a little more grand and different. It turned out to be very different, we faced a wooden wall, not far from toilets which smelt each time the door was opened, dirty carpets and broken seats. I ordered a toasted tea cake and we layed hunt the current, we found three nd it was obviously stale, would have said something but no one came to see if our food was ok

Quite delighted with this little find! Very welcoming and attentive throughout. Lunch was delicious - eggs poached to perfection atop bacon and muffins for my Eggs Benedict with added mashed avocado. Tomato Relish the best I had ever tasted. Lovely genteel atmosphere with no rush and very pleasant staff. Thank you - will return. Good to see you are also in Bury St Edmunds..

Two attempts at a poached egg. 1 slapped on the avocado and broken before arrival. The next 20 minutes and rock hard. Will not be returning or entertaining business clients here any longer

Called in for breakfast, was greeted by a very friendly waitress. Food and drinks were delivered quickly, full English and full vegan breakfasts were very tasty.

Had a lovely afternoon tea with my daughter thank you shaun for the lovely service everything was nice and fresh and the scones were lovely and warm

Friendly service especially from Shaun nice atmosphere lovely food and tea as soon as you walk in you are welcomed by a happy face.

We went in for a tea and coffee. We were sat on a nice table by the window and ordered what were some of the best tea and coffees we’ve ever tasted. It was a great shame that the spoons and crockery were really badly stained and there were loose coffee granules all in the milk jugs. I understand it must be hard but it made everything looked old and unhygienic. The table we sat at also had a really overpowering drain smell and made it quite unpleasant. Service was great however and the rest of the shop looked lovely.

We had a lovely cream tea.This was absolutely delicious and the waiter Sean was really helpful and kind.I would definitely recommend

Traditional English Tearoom. - genteel atmosphere. The loose leaf tea was very good. The sandwiches were not as refined as one might expect in such an environment. My white roll filled with egg mayonnaise and cress was delicious, but I suppose I was expecting thin sliced bread cut into triangles in a place like this!

We stopped here for some hot drinks and cake. Service was great, cake was delicious! Highly recommend the Victoria slice. It was so tasy and light.

Both my husband and myself were give vouchers at Christmas for this venue so we thought we would book for afternoon tea last Tuesday 9th January . Having viewed the menu online we had decided to both use our vouchers for the special afternoon tea , however Shane the waiter advised us that one each was a lot of food and thought we would find one between use was sufficient , so we too his advice and did just that. We were able to choose what type of scone we wanted , my husband had a cheese one and I had a fruit one . We were also able to choose the cheesecake and macaroon . The service was very prompt and Shane was very friendly and helpful . We will now look forward to going back to spend the second voucher !

Visited for brunch with my daughter, not very busy, about half empty and we were seated very quickly. Placed our order with the drinks coming out after a short break, I did notice very few staff. After finishing our drinks we waited for our our avocado on toast with a poached egg and waited and waited. After waiting nearly an hour I asked where our food was and basically they had never made it as the waiter never gave the kitchen our order, told them to cancel and left. Would not recommend, it all looked a bit amateurish to be honest. Note to owner, it would look more appealing if you got rid of the cobwebs on the chandeliers.

We came here for lunch one day on a stay in Bury St. Edmunds and we were both very impressed with the food, it was hot and nice. I had a cheese, ham and onion panini with a side of chips. It was great. Thought the breakfast would be the same when we went another day, but wasn’t. Well it wasn’t all bad, but my partner who is a sausage aficionado, said they were tasteless and considering what looked like nice butchers in the town, although as visitors, we haven’t been customers of the butchers, he was surprised. Additionally, it wasn’t a dinner plate so quite a small portion really all round really. My gripe was the toast, which was hardly toasted, one slice of thin bread and then two wodges of still frozen butter that could not be spread. No where to spread it on an already full plate, a very awkward manoeuvre, with hard butter, getting buttery hands which I hate. Why can’t places butter the toast for you? They have the space and the wherewithal to do it.

Beautiful food well presented, however I’m not sure how a large salad on the side of a breakfast dish was warranted. On a freezing day (0 degrees) in Norwich we plumped for the scrambled eggs on sourdough (good quality eggs with orange yolks) and Eggs Benedict with Bacon. Both with unnecessary large salads as accompaniments as mentioned. Unfortunately despite both dishes being delivered hot, they were served on cold plates and with these being placed on freezing cold marble tables with no tablecloth or placemats, these were soon cold meals. Likewise the hot Capuccino and cafetière of Sumatran coffee, although initially hot and welcoming, soon cooled on the marble top. Despite the cold meals the taste and flavour was good and value for money, with good friendly service.

What a lovely afternoon tea. We had a gift voucher to spend so decided to spoil ourselves and added a glass of wine to ours. A great way to finish off an afternoon of Xmas shopping...

10 new friends, we are all lovers of a particular dress design which has pockets, and 3 children met here for lunch. Our waitress Lucy was lovely giving us time to chat and peruse the menu without us feeling rushed or neglected. The food was lovely and the surroundings tranquil in a city which today was very busy

It was alright. I’ve been before on many occasions and it’s always been good but never particularly amazing. Today it didn’t wow me at all. Firstly I ordered an orange tea which was nice..but cold. Okay it wasn’t like freezing but it was just kind of Luke warm which isn’t ideal for a supposed hot tea. I also ordered a lemon sponge cake on top of that which honestly let me down completely. The sponge was bone dry and the icing tasted like a packet of icing sugar,lard and some lemon cleaning spray. To sum up the cake was too sweet and lacked any sort of moisture. You’d expect decent sponge from a place that serves afternoon tea. Probably won’t come back, I’m sorry.

Was a lovely atmosphere with staff being very friendly and attentive! I had the afternoon tea and I was delighted will definitely be visiting again.

Service was awful so much so I didn’t even stay to see the food come out. We had waited for hour food for 40 minutes before we ultimately left. In this time we had ask the male manager 3 times to check how long the food was going to be and he Didnt check at all. The rest of the staff were all stood around other than 1 young lady called Katie who was very proactive in helping customers and very apologetic. The male manager then proceeded to argue explain “ its not his problem our food is 40 minutes late” I would not recommend and I am only sorry that young lady has not been given so much as a thank you by her team or that awful manager

Usually good experience at this and the one at Bury. But this time not so good. Ordered soup of the day, as displayed Pumpkin soup and I said Pumpkin soup to the waitress. When it arrived it was leak and potato. I thought maybe it was Pumpkin? They were Busy so I ate it. When the waiter came to take away empties, I said by the way this was not Pumpkin. He said yes it was. Well, it has potato lumps in it and it's green I said. He muttered and left . He called the chef on the phone and then changed the chalkboard to Leak and potato, without returning to me to explain or apologise. The soup was fine I wasn't really complaining just informing them of their mistake. Poor service from the only male assistant.

A bit disappointing. My daughter and I were both hoping to have the mini afternoon tea. My daughter is a vegetarian coeliac. Firstly, the normal (gluten) scones were put on her cake stand, so those were removed and replaced. Then the cake stand arrived with ham sandwiches. It had to be taken away again and the sandwiches replaced. For me, there were no vegan options for afternoon tea - not a single scone, cake or brownie. Instead, I had avocado on toast which was nice except for the elderly salad leaves which accompanied it. The staff were pleasant throughout and (unprompted) took off the price of a pot of tea as compensation for the errors. However, it is very unlikely that I would visit again.

Fabulous find whilst visiting Norwich Warm welcome & table by window. Time to look at menu & helpful to al our ‘tweaks’ ie half cream tea etc. cakes beautiful.. fresh, tasty & a real treat. Loved the vintage classy feel Prices very competitive & service...

This looked very inviting so went in for coffee and bacon cob. Very nice with smart waiting staff and lovely pots. Very clean and tidy. The bacon cobs came with crisps and salad. The poshest one I've ever had anyway. Really nice experience.

Fantastic tea room, amazing service and staff. Food excellent (best I have had in a tea room), one of the best I have visited. The decor and atmosphere were lovely, welcoming and had an authentic feel. I can't recommed highly enough.

The server was extremely rude. We came here for breakfast as a family. The server looked annoyed at our presence and was extremely rude towards my mother. When asked about the bread and whether it's fresh? She went "You saw them bring it this morning!"...

We were in Norwich for the day and popped into Harriets Tearooms for lunch. I had a jacket potato with cheese and beans, my partner had a bacon & brie panini which he said was amazing. Then we shared a cream tea. All the food...

Having been offered. The choice of bread or ciabatta gf when I placed my order, the sandwiches brought were on very dry white bread. No ciabatta the waitress said, suddenly not available on menu. No dressing on the salad leaves accompanying the sandwich and small...

We had breakfast here, we both went for the bap, on with sausage and one with bacon which we enjoyed. I got two sausages in mine and could habe done with three, but it was still nice . The baps came with crisps and salad...

Came here for breakfast lunch. Very nice atmosphere and interior, friendly staff, a large selection of teas and delicious food.

It's been a while since we last came here, we had lunch, having ham,egg and chips, as well as Welsh rarebit both were very good, lovely choice in tea and coffee and superb cakes for desert, photo attached, staff were very pleasant and friendly, good...

Had afternoon tea with my wife and daughter, lovely looking place and the staff were very helpful and friendly. The tea scones and jam/tea were fabulous.

We treated our grandma today for her 80th birthday to an afternoon tea. Considering we ordered one each, they said they were short on tiers so just put it all on one? It was disgusting. The coronation chicken was wet & slimy. Cheap! The egg...

We waited 40 minutes for our lunch food,which was 2 scones, panini,soft drink, pot of tea. The tea room was just under half full. The waitress kept apologising and was extremely polite. She even gave my wife a complimentary macaroon. The kitchen clearly has a...

Everything on the menu is available all day. Family run, well designed, lovely staff, good food and great coffee. Seemed to be a water leak from upstairs with wallpaper lining peeling away from the ceiling and the carpet needs replacing but overall a very good...

Afternoon tea for six. Jane's was charming as he took care of our order. Dorothy and other staff very kind and helpful. Afternoon tea absolutely fabulous! Highly recommended

Very lovely atmosphere, and great tea to accompany it! The tea was absolutely fantastic, and I bought a tin - well worth the money The portion of sandwiches in the afternoon tea was great, but they were a bit basic and cold. Scones were good...

I went to Harriet’s with my niece yesterday for lunch, we waited ages to be served, then when we were it took about 20 minutes for our tea to arrive. We ordered our food and waited ages, when it turned up it was only warm...

Nice place to visit. James (the bartender) is awesome, very friendly and hospitable, with a specific superpower - a little of Russian language ;) enjoy it

Would like to thank James and Chloe for their service to us. Lovely polite people. Enjoyed the experience ver much even brought macarons for journey back to devon

Booked weeks ago for afternoon tea for a belated mothers day treat. Service really slow, even to get a drink, had to ask twice then didnt get what we had asked for, two afternoon teas shuved on one holder as they had run out, all...

I visited Harriet’s tearoom on a busy afternoon. I was firstly greeted by a gentlemen called James and I can honestly say that I have never been looked after so well! James always made sure I was satisfied and asked if I needed anything. I...

Wonderful café for a real English Tea. James gave us excellent and friendly service and let one of us play their piano. We’ll be back! Thank you! 😁

Had a great Tea for 2 at Harriet’s Norwich. The scones was delicious and so was the sandwich’s. The waitress Hannah was amazing at her job very polite couldn’t do enough for us. Would definitely go back and tell my family and friends

A very traditional tea house, with a uniform that reflects the old tea houses. A warm welcome and we were seated in the light airy window seat (great place to people watch). Tea and scones ordered (it does seem odd that you have to order...

Toilets are disgusting, as company will not pay for cleaners and expect waitresses to clean without PPE. Poor overworked staff are miserable. Food disgusting and clearly not prepared with love. Not suitable for vermin let alone people.

Not very busy. Attentive staff Drinks arrived quickly Waited 20 minutes for food ! Which was lukewarm. I returned mine, uneaten. As did one other. (Burnt toast) One left hers half eaten . Staff where very apologetic and we didn’t pay. Wouldn’t recommend.

Its not very often that we treat ourselves to something like an afternoon tea/coffee due to having kids in tow. So after walking around Norwich for a bit decided to stop here as look good and reasonably priced. Quickly seat but was only given two...

8 family members for my afternoon tea hen. Food lovely, staff friendly enough, atmosphere nice. Bit disappointed having to ask for milk once our tea had been delivered, and that no one came over to check we were happy with everything. (Not that we had...

We've been to Harriet's many times, so booked an afternoon tea for new year's eve as a treat. Booked for 3, and cafe closed at 4. Food arrived at 3:25 (we were the only people in the restaurant so heaven knows why it took 25...

We have been here before and enjoyed our experience and food, so we returned. We visited the tea room 2/12/22. We arrived about 14:00. Greeted at the door by a friendly young lady and given a table and menu. She said she would be back...

Booked a table for 4 and advised previously that we would be having afternoon tea 2 of them being gluten free. Table was booked for 3pm but arrived 2.50 and was seated. Ordered straight away but had to chased the afternoon tea at 3.30.. it...

We visited for the first time last week and were not disappointed. It was like stepping into the past. The standard of the food and service was excellent. We shall certainly return when we are next visiting Norwich

Decided to treat ourselves to an afternoon tea, so went in just after lunch, around 14:00. On ordering we were informed there were no scones left. So Afternoon tea (the main attraction) was not available. Although disappointed, we persevered, ordering tea and a chosen cake....

Went for afternoon tea at nearly £20 a head. A really odd collection of cakes, scones and unpleasant looking bread with egg mayo and coronation chicken toppings, those of which we tried were ice cold straight from the fridge, The surroundings are now very shabby...

The scones were absolutely awful, very dry and tasteless, The only good thing was the carrot cake and sandwiches, other cakes/cheese cake not very nice. Service was very slow

Beautifully decorated traditional tea shop. Staff all dressed in black and white Variety of coffees available Selection of macaroons Scones - only available in pairs. I only wanted one, so declined to have any when told they came in twos. Suddenly was able to have...

Really nice, fresh tearooms in good spot for people watching. The baguettes were fresh , delicious with lots of filling. The young lady & young man serving were friendly, polite & efficient.

We were extremely disappointed with our visit to Harriet’s, which we were looking forward to. I ordered Earl Grey tea and had to ask for a slice of lemon, which they had to ask the kitchen for, it eventually came but there was a wait...

Stopped here for tea and cake. Fabulous selection of teas of all kinds and lots of delicious cakes. Table service

Thank you for a lovely lunch and brilliant t customer service. We will definitely come again. 5 stars to you guys.

Visited today and had the soup of the day which was butternut squash which was nice but my friend had vegetable which she said was horrible. We shared a coronation chicken baguette which the filling quite honestly could have come out of a tin! Such...

Espresso coffee served in a latte cup, Victoria sponge dry gluten free leon cake need a magnifying glass to find it

We called in for tea and cake at just before 4pm and were disappointed to find a very limited selection, so no chance of a cream tea or macaroons that were advertised outside and in the menu. We chose tea and cakes, and although edible,...

The staff were very friendly and the food was delicious. We visited twice during our visit to Norwich. We really liked the traditional atmosphere and menu choices. Would definitely recommend and return!

We held a baby shower at Harriet’s, the staff were absolutely fantastic, very attentive and nothing was too much trouble. We were all made to feel welcome and were not rushed on a very busy Saturday afternoon

Recently we had good friends coming to see us, so we planned a special treat for them – afternoon tea at Harriet’s Tea Rooms in Norwich. But it was a really poor experience, start to finish. It looks like a lovely, top-notch tea shop, but...

We went for a Special Afternoon Tea yesterday, purchased for me by my Fiance. We had booked for 12 noon, but when we arrived we were asked to choose a table - nothing was reserved for us - and shortly afterwards the small pot of...

I have been to Harriet’s many times and always had a great experience. Today sadly was disappointing mainly due to the poor service. The staff seemed to be totally disinterested. The atmosphere as a result was very oppressive. The tea and coffee were fine but...

Havent treated myself to an afternoon tea in some time (pre-lockdown) and so tried Harrietts Tearoom on a whim.. wish I had saved my pennies! For such a high end price I would have expected high end quality, however I was left rather disappointed. The...

We always look forward to coming here for our 1st holiday breakfast, but I am sorry to say will not be returning. We sat at the table at the front of the shop by the window at 10.30 when the shop just opened and it...

I popped in for a cup of tea whilst my wife was shopping for personal things. Had to wait at the door and was eventually shown to a table. I sat there for at least 10 minutes while many staff members walked by in both...

"Popped in" for a coffee and hot chocolate for the kids... took an age for the staff to come serve and then over 30 mins to get a few coffees and 2 tiny hot chocolates (kids very unimpressed).

Having done some shopping in Norwich we stopped off here on the way back to the station for a cream tea . We both enjoyed the cream teas and thought it reasonably priced. Staff were friendly. Only criticism is there is only 1 toilet for...

It’s okay . Much better afternoon teas out there . Second visit here and won’t be rushing back . Cups dirty . Small portions, 2 of the sandwiches are open sandwiches which i think is rather poor . Blatantly used to just cut down on...

We arrived on Thursday 14th April at 1.45. The tearoom was dirty a table of six full of dirty dishes stayed on the table the whole time we were there. The bathroom was dirty. Now the afternoon tea. So disappointed. Two small slices of bread...

We visited Harriet's for afternoon tea as part of my hen weekend and it was the perfect way to end the trip. The food was delicious and the service was excellent! All dietary requirements were accommodated and requests to swap out certain flavours for others...

if harriets should give you the full english excperience, then i dont know whats wrong with the brits. our cuttlery was dirty, they didnt distribute anything, the tea was mediocre, two of us had to share a teeny tiny teecan, the clotted cream was not...

our americano coffees came with milk and looked like a very weak latte. couldnt be bothered to complain. it guess its called a tea room for a reason

An elderly couple, one bent over and on crutches, arrived before 4:10. They were sent away. The closing time says 4:30 on the door. It was horrible to witness. I wish I'd left. The scones came. Full of baking soda, they were barely edible, but...

Popped in for coffee with visiting family - was told to go to the back due to having a baby. Waitress checked with what I assume was the manager and she said send them to the back if they have a baby. I understand this...

Popped in out of sudden rain shower and was immediately taken by the lovely ambiance. The chandeliers made it look very grand indeed. We had a pot of tea for two (real loose tea with a strainer) and to eat we had some lovely, buttery...

We visited on a Weekend afternoon, the table was cleared for us, but not santitized, which surprised me. We both ordered fruit scones. We ordered one each and got given two each. They were the worst scones I have had in a long time. Too sweet and way too dry. No one came to ask if everything was ok. Won't be going back.

Came here twice whilst visiting and liked it. Good tea and great food offering was excellent. Service prompt and efficient

Love Harriets! Top quality service and ingredients. Traditional tea room in many ways. Highly recommended.

We ordered 2 paninis, and a pot of tea for 2. We couldn’t decide on what to have in the panini, so we ordered 2 different ones with the intention of cutting them in half and swapping half, so that we had 2 different panini halves, they turned up already cut in half, saved us the trouble! Very nice paninis, with a bit of salad (with dressing) and a few crisps. Just what we wanted.

I was sadly disappointed with my trip to Harrietts tearooms in Norwich recently which was supposed to be a treat for my friends for their birthdays. I certainly wouldn't recommend Harriets for afternoon tea after my experience.First off, and to me the most obvious thing I noted, was the malodour. Throughout our time in the tearooms I kept noticing sewerage-like smells! I am not sure what the source of the smell was but this is not something one wants around food, or anywhere for that matter! Secondly, after receiving our afternoon tea platter we noticed that we had not received the number of finger sandwiches advertised and we had to point this out. This may sound fickle but as you only received 4 small finger sandwiches each I felt I needed to point this out. The bread of the sandwiches themselves was a bit dry and the fillings were not very luxurious. They were OK but certainly nothing to savour or remember. The 2 scones each were nice but a little large given the small amount of jam and cream provided for both of them. The other fancies and cakes were very unimpressive. They were dry, lackluster and certainly nothing special. The cakes were not as advertised and in all honesty felt like an afterthought. The exception was the one tiny bite-sized piece of bakewell tart which was delicious but there was only 1 tiny piece! The establishment's toilets were unclean with no paper. My friend had to inform the staff about the lack of paper and it was clear that the toilets weren't regularly checked for cleanliness or stocking. Inside of the tearooms was also noisy due to the water boiler system. Numerous times we had to shout over all the noise. The chairs were tatty and falling to pieces. Sadly I felt the whole place felt a little shabby and neglected. Although the staff were at all times polite they weren't very attentive. We couldn't easily get anyone's attention when needed. The straw that broke the camels back for me was when I asked for more tea. We were provided with woefully tiny pots of tea each with our afternoon tea and I did at first just ask for a little hot water to refresh our tea leaves but this proved too watery so I asked If we could have more tea. Without exception, in any other place where I have had afternoon tea, the tea top up was free but at Harriets we were charged full price for 3 more pots of tea and were not informed of this at the time either. Given the tiny size of the tea pots we were provided with to go with the entire afternoon tea, I was shocked that a top up was charged for!All in all I feel that Harriets is trading on an old reputation. I found it to be borderline grotty, uncared for and uninspiring. Needless to say I was very disappointed. At no time during our visit were we asked how things were and the totally insincere way in which we were asked if all was OK at the paying of the bill left me inclined to saying nothing and leave it to this review to express my disappointment.

Came upon Harriets whilst shopping with my son and stopped for breakfast. The food was nice and the tea and coffee was lovely although a bit pricey. The staff were friendly and attentive too. What did not impress me was the state of the toilets - filthy. Put me right off and started noticing other cleaning issues - piano with thick dust for one. For that reason I wouldn’t return.

Visited here when we were shopping in Norwich as my partner wanted a cream tea. We were welcomed by a cheery young lady on the door. We both had a 2 scones with jam & clotted cream. Plus a pot of tea. It was absolutely fantastic. My partner lives the tea so much she bought a packet of it at the little shop. It was very packed but it didn’t affect the service. Always a smile when the server came to our table. First time visit but we are definitely coming back.

I visited Harriets with my family of 4 for the afternoon tea as a treat (pre-booked).The staff was welcoming and didn't keep us waiting long.Unfortunately, the first thing I noticed when I sat at the table, the cutlery and teacups were dirty or at least had a residue stuck to them from the dishwasher, maybe?The table had smear marks, so it didn't look or feel clean.As the food came, I saw that it didn't look like how it was advertised on the website but that's okay.The thing that bothered us most was how tasteless and dry the food was. We probably didn't even eat half of it.From the website, the reputation and menu price, we all expected more than the above.My family and I did not enjoy the afternoon tea at all. I can't speak for the rest of the menu but we won't be revisiting nor would I recommend the afternoon tea to anyone.

First visit. Amazing breakfast… lovely atmosphere and service is excellent. Highly recommend a visit. Thank you

Visited Harriets tearoom yesterday and tied our dog to the outside table. She spied a pidgeon and caused mayhem by dragging the table and all of the crockery trying to get at it. Pots were broken but the staff were AMAZING…. They could not have been more understanding or caring as my sister was covered in tea and food! As an aside, the good and drinks were also excellent. Would highly recommend this place. Next time will be mindful when taking the dog! Thank you guys for making a very embarrassing situation okay.

We wanted to have afternoon tea here as always stop for lunch when we visit Norwich which has always been very nice. We were advised to book as we wanted gluten free for two and one not gluten free. It was my grandaughter's birthday treat and £18.95 each not cheap! I thought, as we had to book for a gluten free it was because advance notice for preparation would be needed. Not so. We had to wait whilst the tea was prepared and to say it was disappointing is an understatement. The scones were rock hard, the sandwiches mediocre and it was clear some of the cakes were shop bought. I can't even blame it entirely on the fact it was the gluten free tea, as the non-gluten tea also included shop bought cakes. We had a pot of tea for two and no top-up was offered. I had a very disappointed grandaughter to whom I have had to assure that there are better afternoon teas available.

We stopped by for lunch on a chilly, wet day in August. It was busy but they squeezed us in and served us very speedily. We both had sandwiches which were delicious but sadly, we had no room for cake. We’ll just have to go back for cake when we’re next in Norwich!