Hare and Hounds in Sefton

1 member of Staff rude and not customer friendly on the bar. Pulled a face as she had to make a cocktail. Not sure where to begin with the food! Ordered 4 meals, staff member put 1 through incorrectly meaning that 1 person in my group then had to wait more than 20 mins for her correct order, which when arrived was still wrong, that is after waiting over 25 mins for food. 1 chicken was so badly overcooked couldn't cut through with the knife. Shepherds pie did not come with Roasted carrots as advertised and the veg with it, cabbage and peas not cooked as hard. Hence why I wouldn't recommend to anyone, we were treating a family member and we all ate at different times. Not an enjoyable experience for the money paid.

Loved it. Nice meal, nice atmosphere, warm and cosy . Will go again soon

Always a great night at the haries, food lovely, atmosphere fab and of course the drinks always go down a treat 😋

Excellent food and service. Great, friendly and helpful staff. What’s not to like?

Excellent drinks served by friendly staff

Great dog friendly place with a varied menu. Some decent gluten free options too. Popular with locals.

So good to have friendly staff back on! Rachel served us and we had a good banter. Would have given 5stars but the Madri isn’t as good as the Estrella

love ember my favourite place especially the hare and hounds and the Richmond tavern

As a regular to this pub the food is always great and service is always friendly and quick. I would recommend visiting this pub. Rachel the assistant manager is extremely good at her job.

lovely friendly staff, had a great time :)

came for lunch with family . Service was brilliant food was great highly recommend.

Lovely place food was nice customer service was good

Food was fantastic , staff were beyond helpful and everything was quick and lovely .

Cosy afternoon next to the fire ! Lunch spot on as always, still my fave pub in Maghull .

Steak,chips2onionrings half a tomato and 2 mushroom. The steak was so difficult to cut even with a steak knife. The rest was in my opinion frozen food and bad cooking.

Love the way the staff take everything in their stride here, there was a workman fixing a fridge and they ran around the outside of the bar to get to the other side, we were asking about a Xmas day booking and shown how to put it through online by Steph, seems like they are fully booked though because couldn’t find a slot, told to keep checking for cancellations and availability might reopen soon must be popular for xmas day though

Went here for a family members birthday, decided to have a bite to eat while we were there. Food was of a good standard for the price but I have to say the service was outstanding. We were looked after by Rachael and Gaye-anne and nothing was too much trouble. Everything was done with a smile on their face and they treated my 6 year old niece like a little princess 👑. Some top banter with them all in good fun just made the evening complete Can’t praise them enough, really top job

Returned for food, lovely to see Steph was still here although a lot of new faces, friendly efficient service as always 😃

Came here to celebrate a birthday, food was superb and staff were so friendly! Would definitely recommend.

Friendly and attentive staff, nice food, good pint of estrella

Great staff and service. Always friendly and nice atmosphere.

Great food, good customer service

I have recommended a lot of my friends to visit here because the food is excellent and the service is great.

Pub grub pub prices nice friendly staff 👍

This is my first time here and it seems a lovely spot staff are busy with it being a Saturday. Beer garden is lovely. It’s busy as the weather is lovely. Car park is quite big so plenty of space. Good array of food and drinks and it’s an Ember inn too.

Absolutely fabulous ,staff superb,great food 👌 , highly recommended

My friend and I spent a lovely couple of hours in the H&H last week. Rachel and the team are always welcoming, friendly and helpful. Our meals were really tasty and reasonably priced. We will definitely be back soon ☺️

We mix a bit of food with the Wednesday night wacky quiz. Tiring fun and silly

Can't wait for the Psychic night

A lovely friendly atmosphere clean neat and tidy helpful pleasant staff drinks great price and the food is always fresh hot and delicious Sunday roast perfect

The smell of the food when we arrived made us hungry and we weren't disappointed the rib beef roast was divine the beef dripping gravy whatever we ordered with the steak was the best ever and the size of the chicken breast covered in bacon and BBQ sauce was huge. The staff were very attentive and friendly we will be back

Extremely poor quality food thrown together on plate. Complaints met with excuses. Returned food as cold and uncooked, treated as inconvenience by disinterested staff. Don't bother going there!

Been before. This visit was for a birthday. Nice place, although cold with doors opening and shutting. No lasagne which is our grandsons favourite. Apart from this a good night.

Steak sandwich was dry Mac and cheese was cold was like they microwaved it after getting it out a freezer chips were so greasy garlic bread was barley garlicy not nice at all do not recommend

We were in hare and hounds last night from 6pm to 9pm. The first pint was fine but after that we were served beer in warm glasses which makes the beer flat and not enjoyable. It seems to be coming an issue of late.

I had the sausage and mash it was amazing my husband had the gammon was fabulous chips were lovely I would give it a 10/10 the bar staff a fantastic make you feel very welcome and there customer service is spot on very friendly you need to come and try the food fantastic

Delicious meals today - beef lasagne, mixed grill & hunters chicken with excellent service from Colin & the team.

Poorest Meals ever. DO NOT GO HERE. Hair in food, uncooked chips, uncuttable steaks and chicken. Disgusting service.

Food ok but place was boring and unfriendly

Delicious lunchtime special and great value for money! Only ordered ham egg and chips for a quick bite… fabulous service and lovely thick cut gammon! No cheap packet ham!

Been there today Lovely food and friendly staff shame that a man on his own jut with a drink spoiled it . He sat next to a family all enjoying lunch and this disrespectful man had his phone on so loud watching videos it was rediculous so rude we felt so uncomfortable with the noise and we were 3 tables away from him.

Had my mums wake in here. Lovely understanding staff on booking and attentive staff on the day.

1 meal was lovely the lasagne was burnt

Great atmosphere and great prices. Basic pub food but tasty enough

Good selection of beer. Ordered the Halloumi Skewer which was tasty. Could do with more vegetarian options though. Service was excellent.

Place is getting worse, Yes it's cheap pub food but it's failing to reach this low bar...no pun intended. We are crossed this off our list of local places to grab our lunch/tea

Great staff and Customer Service from Colin and the team

Great food, welcoming staff, would highly recommend visiting to enjoy the fantastic atmosphere.

Food was great really enjoyed it, staff very good and attentive...

Love this pub, friendly atmosphere as soon as you walk in bar staff so friendly and welcoming, lovely beer gardern which is a great suntrap for customers, food was lovely and my partner said his was lovely too definitely worth checking this treasure out

Good choice of food when available not to expensive . Nice pub for quiet meal

Rachel has exceeded My expectations and all of her staff members they are a great team always go the extra mile food is amazing I return each time and leave knowing my experience was exceptional xthank you

Very nice staff welcoming and meet your needs service is reliable drinks are enjoyable food is moreish I always visit here and I will always return thank you Rachel and your team

Lovely breakfast, great service. Very friendly staff, Rachel was lovely 5*

Rachael was outstanding. Friendly, funny and great banter looking after us. Thanks

Good atmosphere - Colin the manager is very attentive and hard working nothing is to much trouble for him. A nice pub to unwind and relax

Would be a zero for all if possible, booked a table for 12 people in advance, paid a deposit and also let them know the food order in advance, on arrival we had to wait half an hour because our table wasn't ready, waited 1 and a half hours in total for our food only for it to be the worst kibble ever handed up to us, everyone of us were shocked and disappointed with the food and lack of service, some went home hungry because their meal was not edible, totally destroyed our family gathering, we were regulars at one time but won't be returning again.

Phoned in advance to see if they were doing roast dinner ~ yes we are. My partner didn’t fancy roast dinner so ordered fish and chips, I wanted the duo roast but not with gammon but with beef (which was also a Sunday lunch option). There is no way on the system that you can have a chicken and beef and pay extra. The gammon had the biggest bit of fat on it and was overcooked and more purple than pink. Roast potatoes ~ the best bit, nope they were frozen cooked roast potatoes. My partners fish and chips was swimming in grease, we patted the fish down with two paper serviettes which were sodden with grease and the fish was still ouzing grease out when you pressed a fork Down on it. Nobody asked how our food was despite staff members walking past and the place half empty and we’d lost the will by then. My partner was starving so home we have come to cook dinner. We won’t be back.

The service was exemplary and the waiters were fantastic. The staff are a credit to your organisation. We all loved the food and will definitely come back. Thank you for having us

Visted the hare and hounds on Friday the 8th of March as I am being taken there on mother's day only to find no Guinness, smirnoff, madri or brandy Hopefully things will be resolved by mother's day

Yet again a wonderful experience. Food beautifully cooked & hot. Staff are always polite & respectful to us ‘Seniors’. Today we had the lovely Rachael looking after us, she is so cheerful & always helpful. We come here for lunch every Thursday & really cannot fault it. Thanks Rachael & all the staff xxxx

Amazing place, staff pretty amazing too

Lovley pub very friendly staff! Got the vegan cheesecake and it was lovley ! Definitely recommend!

Well, this was the very first pub I frequented - in 1972 as a 16-year old !! After 3 Brown Bitters and a Rum & Black I was anybody's :-) It was a great place back then and I'm delighted to see it lives on. Maybe I'll get the chance to visit one more time next time I'm in the UK before the reaper comes a calling.

Great - professional, friendly and attentive staff. Really nice ‘pub grub’. Fantastic ‘booking’ system . Good offers with the Ember Inn’s app.

Had the Sunday roast delicious very good portion size and plenty of gravy at no extra cost!

First time visiting this pub for all of us. Nice enough atmosphere and the food was OK. The best part about our lunch was the desert. A female member of staff couldn't be bothered to get an extra bowl for the pasta for my friends toddler. She said "the kitchen is too far and we don't cater for children"! If the pub doesn't cater for children, then I wonder why the pub has high chairs specifically for children 🤔 🙄 Customer service is key and I can only put it down to the fact that the female member of staff didn't want to deal with my interacial couple and their children. Such a shame. Picture is of the Apple Pie with caramel sauce with vanilla ice cream 🍦 would we visit again, we'd think about it.

Impromptu tea out, lovely atmosphere great value 2 courses. Staff welcoming and friendly well done 👏

Food was good value. Service was good as well.

nicer than I thought it would be

Lovely local pub but food has always been awful which is a shame as we Love visiting, booked for new year knowing food wouldn’t be much but was somewhere close to home to enjoy NYE. Staff pleasant worked really hard but so many of choices of drinks where unavailable as they ran out of everything even pressecco and limited cocktails disappointing on such a special evening

Good food, great service , boss pub

Wouldn't rush back. Food very average, 3 of us wanted steak, failed to tell us on arrival, there was no beef. Chicken tiki less than minimal, cold plate. the chicken a friend had was dry. Had a time clock on the table which we weren't aware of, so lost time waiting for our table, but next booking arrived, so had to get off . Overall, would have cooked way better at home. Very Diss pleased.

Service really poor and the food was so bad we hardly touched it

Nice pub, always busy. Food usually ok but this time it was awful. The burger was rock hard and cold, cold chips, all sent back. Alternative offered but didn't risk it so went hungry. Vegans paid for a full meal but only got burger and salad, no chips so they were left a bit hungry. We've decided to still go for drinks but not food

Booked in for a festive dinner. Must say the food was excellent for a pub meal and the staff couldn't have been more helpful. Manager recommended the beef rib and it was delicious. Good selection of Gins of which I tried a few oops.

Food was lovey and reasonably priced, had nice afternoon sitting in a nice warm pub with good beer

Lovely place and very nice food

Went to a charity evening to support Mens Mental Health. A great evening superbly organised by Molly, ably assisted by Cad and AJ. Huge amount of money raised and a great night had by all. Fab entertainment provided and we are blown away by the generosity of local people and businesses for the support they have shown.

The food was great when we have been over past few months. No complaints and new menu has some great items on it. Staff are lovely and happy to help.

Lovely atmosphere, food was great, will be visiting again 👍

My wife and I had a great time here. The food and atmosphere were great and we really enjoyed the food.

This is walking distance from my home so I pop in now and again. Always has a nice atmosphere, mixed age clientele, friendly service.

Went on Saturday night as a party of four. Had booked table online and asked for table by fire as a member of party not too well. We arrived and had table near the fire but informed the fire hasn't worked for 2 years!!! We had the draught from the door all night and had no heating. All of us cold. Table not set just cutlery for all of us placed on a corner of table. All meals were small portions and lukewarm. I sent my meal back which was Surf & Turf - over £16. It was just not hot enough. It came back, my steak was cremated, 2 dried up prawns and chips inedible. Asked for cappuccino's and got instant coffee as coffee machine broke. Our bill with our drinks came to over £140.00 Evening was totally spoilt for a meal with 2 members of our family who we hadn't seen for awhile and thought it would be a nice get together. Disgusting😩

My friend & myself come here every Thursday for lunch, we have been doing so for quite some time now. Pub always spotlessly clean & at the moment very cosy, lovely fires on the go & heating on also, unlike other pubs! The food is always spot on, never had an issue with it. Atmosphere lovely, made more so by the girls & boys doing the waiting on, bar etc. I’m unsure of all their names but today we had the very pleasant & friendly Charlie, who took the time out to make sure that we had everything we needed & that all was well with our food. Thank you Charlie you made two Silver Seniors ladies very happy. 👍😁

Staff amazing and welcoming to our party of 12 ladies. Food great and hot but carrots and parsnips needed more cooking. Otherwise it was all great. Colin and Charlie were always there to look after us.

Had a fantastic Christmas Dinner yesterday. Excellent choice and really good value for money. The best part was the table service by a young man called Charlie. Could not do enough for us and made our family meal o e to remember !

Popped in for a family Christmas lunch, there was 6 in our party, service was great, all meals where served promptly, we were not rushed. Lovely afternoon we couldn't fault it. Charlie was very helpful and came to the table to take our order and regularly made sure we where happy with our orders.

Nice decor/ambience but not particularly warm to sit for an hour or more. Food was nice but items were missing off the plates. 2 fried eggs were missing of the mixed grill and tabbouleh and feta cheese were missing off the med style roasted veg salad. Although staff apologised, they didn't appear particularly bothered and put the onus on us to have mentioned it sooner! Surely the onus is on the chef to check all the ingredients are on the plate or the staff to come and ask if everything is alright early on and not some time after we had finished. If we had got up and had to go to the bar to complain, then our meals would be going cold. No offer of a discount in the price. We had to pay for things we didn't receive which isn't good customer service!

Went for a family meal as we had visited a year ago and had a great meal. Unfortunately that wasn't the case this time. Food was luke warm at best. Children's pizza was a small microwave pizza, cold and soggy in the middle. Mentioned it when the plate was taken away still full and it was shrugged off. Roast potatoes where so hard you couldn't cut into, vegetarian roast was probably one of the worst I have had. Soggy boiled potatoes that grim. Best thing was the side of cauliflower cheese because it was actually warm! Apple crumble was soggy and the crumble was damp somehow. Won't be returning. What a shame, should have cooked at home and saved my money.

Waited an hour and a half for food as apparently the chef had walked out.no kitchen staff except 1 chef on his own with full pub as offer of 50% off mains sent out to registered parties.gave up asked for refund as our meal at this point was still not even started!!! We were not updated by any staff member about any issues were only told why meals not coming out when we requested our money back.

Only issue was the wait. I was informed before I ordered, but they should've said no. I waited 45 mins for my starter, then a further 1 hr for my main course. Food was excellent, beer was reasonably priced, pub was immaculate, service was excellent. Only spoiled by the waiting. Better to have lost a potential customer than to serve one who won't be happy.

Service is always great, kids is always very friendly

Visited the Hare and Hounds yesterday evening for my fathers-in-law’s birthday. The food was very pleasant - our party of 9 were very happy with the quality and cost of the meals. The service we received was exceptional. Charlie, who took our order and served our drinks was very helpful and friendly. An excellent night.

Popped in for a meal with family. All meals where served promptly and relay good value. Couldn't fault it. Barman Kads was helpful and came to the table to make sure we where happy with our order.

Food was good ..heating was on and a lovely fire too

Bit dead for atmosphere ( it was early afternoon, so not the best time to go !!)

Went out for a few drinks, staff friendly and helpful, nice atmosphere

The young girl who took our order at the bar .. typed in our order in on the 31/10/23 quite aggressively and felt like we being rushed .. so much so I typed my pin in wrong 3 times causing much embarrassment the card is not blocked and we are going to have to go to the bank to sort this out today!! The young girl just didn’t have any customer service skills.Once the food was brought to the table 1 of the Fish & Chips had been missed off although we clearly stated 2 Fish & Chips with a side of chips !! the young girl in front of my family said” You only ordered 1” my response was to her was “ you mustn’t have heard us right we definitely ordered 2” by this time she was clearly hacked off with this situation and her angry face said it all .. goodness knows what she had said to the people working in the kitchen … it was most unprofessional and made us all feel very uncomfortable which is a terrible shame as we’ve had many a pleasant meal and lovely service here…. but these experience left us with a bad taste in our mouths!!! such a shame !!

Was ok I'm going again to try seabass and I will update you