Based on 2.761 opinions finded in 2 websites
Based on 2.761 opinions finded in 2 websites
Opinions
Sarah was great with brilliant customer service. Great atmosphere with a family friendly areas, with polite staff and clean tables.
Drew D . 2024-04-14
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Quick and friendly service at the bar. Sarah our waitress served our food and was very attentive checking in with us that everything was ok and if she could get us more drinks or food. Recommend to all
Freedom586469 . 2024-04-14
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Sue made sure that everything was to our liking and was very friendly. The restaurant overall is cheap and cheerful
Tiegan King . 2024-04-14
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Come here for breakfast regularly. Always friendly staff and good food. Shoutout to Sarah and Andrew, they are especially lovely and always greet us with smiles on their faces
Autumn Draper . 2024-04-14
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Just wanted to say thankyou to our host and landlord and to all the staff behind the bar and kitchen a huge thankyou from the Armed forces veterans breakfast club that meet up twice monthly at the hansom cab in Hinckley, just over 6 years the afvbc has been uniting veterans from across all the services that we can share breakfast and banter with each other and exchange help and advice, along with inter service banter, you cannot imagine what this means to the veterans community of Hinckley. Our page is available on fb and Google afvbc Hinckley for all details. Without dedicated individuals and regular place to meet twice monthly it wouldn't be possible. Thankyou for looking after us for the past 6 years and look forward to many more From myself and all other veterans thankyou so much.
I Walker . 2024-04-14
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Myself and my family went for breakfast, Sarah our waitress was very helpful, nothing too much trouble. Food ordered through the app and arrived very quickly. As always food arrived hot and was very tasty.
Rachel M . 2024-04-14
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We're regulars, playing on the pool table and having food and drinks. It's a lovely environment with very friendly service from Sarah, Dean and the rest of the staff.
Heaven D . 2024-04-14
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Just brought the family in for Sunday lunch and we were pleasantly surprised by how much we got . Ample amounts of beef and vegetables all lovely. I here the chef was jack. Well done 👏 brilliant value and beaut food again
christopher cheshire . 2024-04-14
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Really reasonably priced Sunday dinner and respective good quality The staff were wonderful really friendly and especially Mandy who went above and beyond helping our youngest, thank you.
Loubylo . 2024-04-14
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Great breakfast and good service by Sarah
Bali Gill . 2024-04-14
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We had 2 small dogs, so had to sit in the bar . This was fine, but we had to sit on high chairs, as the only 'normal' tables were immediately under the TV which was turned on and quite loud. We ordered 5 breakfasts. 2 came out. Then 1 more. Then remaining 2, minus bacon. Waited and waited, then reminded the staff. Eventually the forgotten bacon was brought out. This isn't local to us but wouldn't visit again, even if it was!
Glynis Smith . 2024-04-12
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Ok pub grub and outdoor play area for kids
Samuel Pearce . 2024-04-10
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Lovely meal out with the kids. Customer service from Mandy was excellent, highly recommend visiting here.
End Day . 2024-04-07
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Lovely food(compliments to chef) and customer service from Sarah very happy and cheerful member of staff will visit again. thank you!
Nichol H . 2024-04-06
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Nice service throughout and a nice breakfast served by Sara. Would definitely recommend for a quick and nice breakfast.
Maikel J . 2024-04-06
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Sarah was a delight when serving us today. Couldn’t have been more helpful.
Adrian Craven . 2024-04-06
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Good food, came out hot. Waitress Sarah was extremely helpful and polite
Kim Tuplin . 2024-04-06
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Sarah our waitress was both cheerfull and helpfull.
Maurice Watson . 2024-04-06
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Really nice pub popped in for a bit of lunch with my mum. service was quick and easy from sitting down to ordering then food being bought out all within i would say no more than 30 minutes can not fault the service
Luke Norton . 2024-04-02
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Great value for money. Food was very nice.
Maureen Webb . 2024-04-01
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This is a nice place for the family to eat with an outside play area.
john farrell . 2024-04-01
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We have just been for a Sunday roast, it was lovely. Everything cooked perfectly. A special thank you Wendy, who was friendly and attentive. We will definitely be back 😊
Donna Thorne . 2024-03-31
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Went the hansom cab with the grandchildren for breakfast with the easter bunny, the staff went above and beyond to make sure the children had a good time will be returning sone
Palmers-leicestershi . 2024-03-31
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Came in for a few drinks with friends and the kids.. Wendy was great with the kids and such friendly service. Makes coming out all the more worth it when your served by someone with a great personality.. Will definitely be coming again
Amy S . 2024-03-30
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We couldn’t thank wendy any more for all the running around she did for us . We was waited on hand and foot thank you so much wendy you deserve a pay rise
Katie Short . 2024-03-30
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Great food and great service especially from wendy!! She was very very polite and loved our little puppy!! thanks a lot.
FarAway42670126565 . 2024-03-30
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We had excellent services from Wendy very polite and helpful and brilliant with the kids. Very happy with her service will come again
Kayleigh G . 2024-03-30
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Disappointing food, disappointing staff.
Danni Campbell . 2024-03-29
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Nipped in for a bite to eat after a hospital visit and had an excellent lunch. Thanks to Wendy for your service with a smile . Will be back soon
399anthonyp . 2024-03-28
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Had a lovely teatime meal, Wendy was our server so polite and helpful great with our little girl,food and atmosphere. Well worth a visit to the Cab.
Charlotte W . 2024-03-27
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Great customer service from Wendy she was lovely and made my daughter laugh multiple times and made sure we had everything we needed.
Tye H . 2024-03-17
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First impressions beautiful and inviting and we were more than impressed by the service we required from a very polite and well managed hostess Laura she did her up most to make us comfy and she went above and beyond for us , well it was super , the food came out hot and set out on the plate loverly , we didn’t rush our food and chatted and didn’t get bothered by any staff at this time it was absolutely brilliant , really want to say a massive thank you to Laura for the service she provided she is very professional and I asked if she was the manager she was so good I said was she short of staff so was shocked when she said she was a server , hope she goes far and will definitely be coming again thank you so much especially Laura.
Terry Parkes . 2024-03-17
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Attended the Hanson Cab with friends, pre booked on the app for early afternoon. Staff were friendly on arrival and the table waiting. Food was lovely and delivered quickly. Big shout out to Wendy who was friendly and helpful
O7955ASdavee . 2024-03-16
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Left waiting at the bar for a while 3 members of staff completely ignored me and no one else was waiting so I could've been served, took 5 mins later for one to come over and ask me if I was waiting
kitling07 . 2024-03-15
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A great hungry horse chain chuck the kids in the play park and have a drink fight to get them out as they don't wanna leave! 5/5
Dave Rostron . 2024-03-15
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Good food ,good price ,nice big pub plenty of room
steve phillips . 2024-03-10
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Been here a fair few times for breakfast recently with my partner and toddler. Every time we have been in, the manager is amazing... He stops to talk to us and makes us feel super welcome. The food has always been great. No complaints at all. Warm, well presented and cooked great. We've never visited during the evening but have been for lunch and that was just as lovely. I know at times it can get very busy so you need to book.
Jessica Jane . 2024-03-10
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Food is OK, gets repetitive after a few visits.
Jason Winchester . 2024-03-09
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Fantastic welcome and service from Louise last night for dinner time, it’s good to see a friendly and happy to help staff member for a family meal out, thank you Louise and lovely quick hot food from the chefs looking forward to our next visit 5 stars!
Emma Hughes . 2024-03-08
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We went when place wasn't that busy but the staff were more interested in talking to each other as opposed to serving customers. Food was OK but took a long time to arrive. Probably won't return
David Clarke . 2024-03-07
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While queuing at the bar for food a very rude man was complaining about food that wasn't even on the menu but not available and that he didn't like anything else, in my opinion if you can't find something you like on a menu with the variety of the Hansom Cab then you have issues. Anna serving was professional and polite going above and beyond to please this arrogant individual. Well done Anna for your service today it was top draw..
mikeaE771ZQ . 2024-03-02
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Omg what can I say!!! Ordered 2 adult meals and a kids meal. 1 adult meal and child’s meal came at the same time. I had to wait 20 minutes for other adult meal. My daughter had to ask for her pudding after 30 minutes. Now we going to have to ask for her drink that should of come with her meal 30 minutes ago
Lorna Benton . 2024-03-02
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We have used this pub on a couple of occasions as a meeting point for connections with friends and family and Tuesday we held our Dads Wake/Celebration here, they provided a fantastic Buffet of hot and cold food -unlimited tea and coffee the best sausage rolls! it was very good value indeed ! everyone commented on how lovey the food was- the bar area was kept for us and our 20 plus guests they were very accomodating for us to decorate with baloons and a banner ..we just want to say a massive shout to Charlotte & Dean for making it a great space and the perfect afternoon for our Day
sheree shepherd . 2024-02-28
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We loved it 4 generations of family from 7 to80 and the 2 youngsters had the 8oZ rumps excellent
ken hall . 2024-02-24
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Food: Normal. Don’t expect much! Service: Friendly and Welcoming. It’s a nice place, the prices are reasonable, but the food quality could improve.
Hamidreza Vaezi . 2024-02-22
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Top marks to the new general manager. Place is always spotless, food quality control great and he’s very hands on. Staff are all friendly and helpful. Enjoyable visit today.
shiree r . 2024-02-20
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Friendly landlord and staff serving good food at knock down prices giving 'spoons a run for their money.
Ian Edwards . 2024-02-20
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very disappointed with what i'm assuming was the managers response to asking if they were showing the women's football. a scoff, a laugh and pointed the men's game on. not professional, polite or an answer to the question.
Isobel . 2024-02-18
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Great food, friendly service, really enjoyed it
Bernie Frost . 2024-02-17
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On arrival, we were greeted by a beautiful smile that goes by the name Mandy… she took our booking details and then asked us if we came in a car to remind us to put our reg in. We have never been prompted before causing fines in the past and she was the first to inform us on arrival after many visits. Mandy continued to go above and beyond throughout our meal, offering us the best service she possibly could. She shines above all staff I’ve ever met in hospitality and deserves to be noticed for her fantastic customer service… Thank you again Mandy, keep up your wonderful work 💛 The food was also great as per usual!
Charlotte M . 2024-02-16
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Lovely food, great atmosphere, Mandy was super friendly and helpful!
Rebecca Stock . 2024-02-15
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fantastic service from wendy the food was great and the singing from the kitchen was some off the best I’ve heard around the area
Ryan M . 2024-02-10
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Lovely breakfast and served by Wendy fantastic customer care by her nothing to much trouble really looked after us 5stars
Curiosity28166084930 . 2024-02-10
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Great breakfast.good prompt friendly service.served by wendy.happy and helpful .nice clean place.plenty of seating options too
Julie W . 2024-02-10
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Management dean was top class looked after us today
Charlie Adcock . 2024-02-10
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The foods spot on, and not expensive. Same with the drinks, lovely pint of Guinness. Usually a nice lively atmosphere as well.
Nathan B . 2024-02-09
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No booking, but staff accommodated us and found us a table. Great service from Wendy and the team at the bar. Small issue with the order but this was sorted quickly and more than to our satisfaction - great customer service
DonnaM262 . 2024-02-09
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Food was fantastic. Really friendly staff.. Lost the pool match, but was worth the visit for the food👍👍
David Reynolds . 2024-02-08
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They have rugby on the TV 😁 Can even get steak and eggs for breakfast. Katsu Curry Banquet is so good, would recommend fries rather than chips though
Natalie Harvey . 2024-02-08
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Haven't been in this pub for donkeys years, called in tonight for a quick cheap bite to eat. What a mistake that was! Fancied fish and chips, none available at 7pm. Wife suggested not to bother and go home but as usual I ignored her suggestion, what a mistake that was! Curry night so one was ordered, it came out luke warm and was duly sent back. Very sloppy almost like water with no taste or flavour whatsoever. The other meal was supposed to be steak and ale pie, this was a decent size, the majority of which was pastry. There was literally almost no meat inside just gravy. It came with peas and gravy and a small portion of cold chips. Absolute disgrace to serve this to a customer. Both meals arrived without cutlery, it is not acceptable to be informed that you have to go and collect it yourself whilst your meal is going even colder than when first delivered!!!! At no point did anyone come and check if our meals were ok. We will never ever entertain visiting this venue for food again, once bitten forever shy.
bulkomuff . 2024-02-07
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Very good and the waitress Wendy was brilliant. I can't emphasise enough how good the meal and service was especially Wendy she couldn't do enough for us
Freedom24100986847 . 2024-02-04
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As always, we were welcomed, the food was great, and the atmosphere was relaxed. I have never been in the Horseshoe Bar, so can't comment on that, but the main part of the place has always been a favourite of ours.
Mel Daynes . 2024-02-04
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Thankyou to Wendy for fantastic service with a smile. We will definitely be visiting again . Lovely very well priced food .
Hayley Miles . 2024-02-03
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Visited for Breakfast & certainly not disappointed.Service from the Landlord & Charlotte was first class.For £6 I had a fried breakfast which was plentiful & good quality ingredients.My wife tried the scrambled eggs on toast.It is now dog friendly as long as you are in the bar area.They even offer doggy breakfast!.We will certainly be back while visiting my mother in law.Certainly recommended.
Brian1275midget . 2024-02-03
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Lovely place staff nice Sarah and Dean are very welcoming food was great 👍
Joanne Baker . 2024-02-03
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Hunters chicken was bland, and not appealing at all, fish and chips , was vile, chips burnt and and fish was not cod, I don't even know what it was, indescribable and disgusting! Service wasn't all that great either! Didn't hang around for extra drinks or pudding after that!!
Sw . 2024-02-02
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I have been for 2 days on the trot with different groups from Care Homes. The pub has nice decor and both groups I took said the food was great and all plates both times were empty. I found the staff very polite and helpful. Overall I would definitely recommend this pub, sets a good standard for food etc
Barry Smith . 2024-02-02
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Good food with a good atmosphere and the staff brilliant, especially wendy who was really helpful 👍. Food didn't take long to come neither.
Scott P . 2024-01-31
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Nicky was our server today always professional and lovely she’s the best
Simon Robinson . 2024-01-31
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Food was lovely Wendy was my server nice lady always professional and lovely
Simon Robinson . 2024-01-31
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The food was really nice and very quick. The bar staff are always polite and helpful. They even brought my puppy a little treat. 😁🍽🍺
Jane Booton . 2024-01-29
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Warm friendly staff , lovely manager , good food , what more do you want
Pam Shelton . 2024-01-27
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The pub is on my doorstep and I can't really fault it. As a regular visitor i have always had a nice meal and for the price you pay It's great value. (Even better with tesco clubcard boost) Some great offers running at the moment with the £5 meals, at Christmas they did buy one get one free breakfast (clubcard can be used also) The landlord is a lovely bloke and staff are very friendly. Happy to put the cricket on for us in the morning while eating breakfast.
Neil smith . 2024-01-26
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Staff ok but people eating with hodds up. Food undercooked. Pie heated in microwave. Ugh
Malcolm Thompson . 2024-01-25
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We go on Wednesday's to have dinner and take part in the weekly quiz, Dean ' The Ginger Viking' puts on a really good fun quiz for all ages and brains. Would give the quiz 5 ☆
Sally Corbett . 2024-01-24
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Great experience at the hansom cab! Dean the manager is a top bloke! Lovely food and lovely Guinness! Would highly recommend!
Sam Murray . 2024-01-18
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Service, professionalism, attitude of staff amazing every time, shout out to Dean, Sarah and Jake, and team have created something special
Q7023TAdarrenb . 2024-01-18
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Had a great meal served by Mandy. She is very friendly and helpful. We especially liked the plates were collected soon after eating so not left in front of us. We visit most weds for the quiz with friends she is always great.
ajzia . 2024-01-17
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Amazing service from Charlotte lovely attitude drinks are constant brilliant service. Amazing atmosphere from Charlotte
GrandTour27285344802 . 2024-01-16
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Service a little bit slow due to a shortage of staff but fish and chips twice for 12 quid I will wait. Very nice they were too
michael jacques . 2024-01-12
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Just happened to be passing and saw breakfast advertised. So glad we went in as the breakfast was amazing good size and delicious. Wendy who served us was hospitable and friendly and checked that everything was OK with the food. Would definitely return we found...
Daisyblue9 . 2024-01-07
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It was great to see the Landlord and staff look after the local community these past few months, for instance during these precarious times the elderly and vulnerable have had somewhere warm to stay with hot drinks, and one heart warming moment was on Christmas day giving heart felt company, and a little fuss together with a Christmas meal to a 90 year old gentleman called Albert who would of been on his own..... This pub is a gem that has great staff that have had to deal with alot through these times, definitely give them a try! A big shout out to Dean, Sarah, Mimi, Louise, Dan Dan, Laura, Charlotte, Jake and the rest of the team ...well done and thank you for holding our Wayfair Party's....
Darren Brown . 2024-01-06
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Popped in for breakfast this morning, welcomed by the landlord, great guy! Had the mega breakfast and it was incredible. Will be back definitely
Gary D . 2024-01-06
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Always a great experience landlord a great guy
Aidan dean . 2024-01-06
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Lovely family meal and service from Charlotte was 5 star we will be back thank you x
Suzzy Pintor . 2024-01-06
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This place has got progressively worse over the years, customers are made to get their own cutlery and sauces etc bar staff are unbelievably miserable during service and occasionally very rude, they do nothing about fair usage of the pool table, the heat lamps are...
991rhysg . 2024-01-05
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Absolutely rubbish service, never got to try the food, avoid avoid avoid
Rich . 2024-01-04
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Popped in for breakfast and was greeted with a very warm welcome. Great breakfast. Value for money. Quick service. Fresh cooked to order didn’t have to wait, will def be back.
Kings Lock . 2024-01-04
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Good food, nice atmosphere prompt service
Richard Green . 2024-01-04
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Food wasn't being served at 21.20, have to register your car at bar and didn't get served very quickly and no welcome really
Harriet Snowball . 2024-01-03
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Occasionally, you have to wait a while for your food, especially at weekends. Also, there have been a couple of times where we have had to wait for a member of staff to acknowledge that we were waiting for a table. But the staff are always very friendly. I just don't think there's enough. They could do with at least one more just to help speed things up. Other than the service being a little slow, I would recommend
Matthew Wain . 2024-01-03
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Breakfast with Santa was amazing! He went above and beyond for the children to enjoy their experience. Nothing was rushed. It was so relaxed well worth the money. Definitely be going again next year.
Katie S . 2024-01-03
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Food is a bit hit and miss, curry comes out looking like water. The bar staff are friendly and helpful
Karen Swann . 2024-01-02
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Food is always great, we eat here often and have never had a bad meal. The service sometimes let's them down, but usually, when they are busy, they seem to slow down and are not as friendly. The atmosphere is OK, but it can be cold in there which can let it down a bit.
Jodie Hurst-Lord . 2024-01-01
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Glass was dirty.. table not wiped and cutlery needed a lot to be desired! Not impressed.. gone downhill!
Anthea Davison . 2023-12-24
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Anna is fabulous, please give her a Pay rise thank you she is a credit to the pub, such a friendly efficient member of the team with a lovely smile
garyjJ5107MW . 2023-12-23
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I went to this pub for some lunch with a friend, the lad behind the bar- Jacob i think his name was- was very polite and welcoming. I usually struggle with eating out as i’m coeliac but Hansom cab were very accommodating and helpful when telling me my options and where to find them. All in all, great service, great food and very friendly staff.
Keeley Ellis . 2023-12-22
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It's not very often I come in but when I do, it seems it seems like you don't have enough staff at hand behind the bar and you end up waiting about 20mins to be served. Other than that it's a nice place, nice food and atmosphere.
James Melson . 2023-12-16
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Previously have rated this place highly, and was always the place to go when we went out on a date or with friends or family. However since the new menu... I've been disappointed over and over. First it started with the halloumi mix it up being a smaller portion, which was upsetting but not the end of the world, so I've tried a few other things on the menu. The wraps /baguettes are not worth even having on the menu, the chicken and bacon one had such a tiny amount of filling, and the "melted cheese" was a cold piece of American square cheese. (The Korean BBQ burger is great though) The most recent time I went back to the halloumi mix it up, not realising they've actually changed the deep fried halloumi to 5 halloumi fries which have come out of a freezer bag. Alongside some undercooked freezer bag onion rings, the only bit I enjoyed was the sweet potato fries. The previous experience with the wrap, and this experience with the halloumi, I did bring up my dissatisfaction with the meal when it was bought out, however I was told this time "they've changed it it used to be amazing now it's naff" but no actual offer of a fix which was upsetting. The app describes them as crispy halloumi sticks now, while I didn't notice the change of phrase to "sticks" which is my own fault I should have queried, but I can't remember what they labeled the halloumi as previously, these also weren't crispy. Soggy halloumi fries? It didn't make a meal, I was dissatisfied and there was a lack of customer service/care when we voiced that, which makes me assume they have got that feedback a lot and are bored of it or are not being listened to in the bigger scheme of things. Service is hit or miss, staff are always friendly and never rude, however as stated above, not always useful problem solvers, or as we've experienced in the past waiting 45 minutes for our plates to be cleared and pre ordered desert to come out (and only when we eventually got up and asked) Go back to the old menu, even if it means I lose my Korean BBQ 🤣
Alexandra Eden . 2023-12-16
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came in today with my 2 year old daughter and my boyfriend, used to love this place years ago however it won't be the first place of going too next time we think of going out. The food was lovely however as we both work for greeneking ourselves ( FOH and chef) we believe the FOH need more training as the woman that served us was rude to me as I was trying to use my discount code, she didn't believe we worked for them and asked for iD and we have never had to do that in our line of work.
Chloe Rowe . 2023-12-14
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