Based on 1.674 opinions finded in 3 websites
Based on 1.674 opinions finded in 3 websites
Opinions
Always a warm welcome we usually book a table as we wouldn't want to be disappointed. Service fast and efficient ordering food is simple plenty of choice and reasonable price. Foodpresentedwell. Nice size portions. Not to big just the right size portion always cooked to order and arrives hot . Very tasty.
Amanda Wall . 2024-12-20
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The staff are always amazing and accommodating. I had booked to have meal with my niece and her baby, there was clearly a staff shortage with just one very lovely lady running the whole show, bar and restaurant on her own. The food was hot and delivered in a timely manor, the service was amazing and the friendless was faultless ( despite being just one person) Have a merry Christmas.
Joe Jordan . 2024-12-19
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Always great food here. Especially the fish and chips.
gail lloyd . 2024-12-15
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Lovely food and staff. Great atmosphere and very good value for money
Rosalind Elliott . 2024-12-09
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The service was fantastic, the food very good and me and friend were able to chat and catch up without interruption. Will definitely visit again and tell my friends about it.
Angela Batty . 2024-12-07
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The most perfect fish and chips In Caerleon. First visit lovely staff couldn't do enough for two old codgers. A lovely experience.
Anthony James . 2024-11-26
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Extra nice and friendly personnel and extremely good food. The chairs aren't the cleanest but that's absolutely no reason not to try this amazing restaurant.
Michele de Virgilio . 2024-11-21
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I do not recommend this place I was parked in the disabled parking spot with my blue badge on full display wasn't overly fussed on the food to be honest nearly a week later I received a parking fine for £100 pounds absolutely fuming I will be sure not give them any custom in the future neither will my family or friends
paul Goldup . 2024-11-15
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36 of us attended the Hanbury Arms for a Sunday meal. Service, efficiency, friendliness and cleanliness were all 100 percent. We were all served with correct meals and they were delicious. The beef Sunday lunch was extremely tasty with plenty of meat and vegetables. Thank you Hannah and all her staff.
T._. Marshall._ . 2024-11-12
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Nice cosy place not too loud or over busy food was amazing can't fault the service you get from these guys highly recommended
Sam Elliott . 2024-11-12
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Great location, tasty well familiar kitchen choices, plenty of parking spots ( enter your car reg on arrival with the tablets provided inside) stunning views
think fast . 2024-11-11
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We were a party of 14 including a baby. The level of service was amazing. Every request was met with a smile. The lady with the pink hair, sorry I didn't catch your name, was one of the friendliest hosts I've ever come across. She was so lovely. The pub itself is beautiful and the food was the best we've ever had in a Marstons pub. We will definitely be back.
Georgina Fish . 2024-11-10
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Lovely food and great selection of drinks. Really friendly staff highly recommended
Sam . 2024-11-09
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17 of us stopped off here yesterday on route to the Newport v Peterborough match. This spacious pub has a separate dining area as well as seating in the bar. They offered a warm welcome and table service. Lots of choice on the menu, very reasonable prices and all the meals would good quality. Would definitely visit again if in the area 🙂
Richard Feek . 2024-11-03
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Friendly staff, great food and value for money. Everything was clean and tidy and we really enjoyed our time here.
Stevo . 2024-11-02
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It's a great place on a late Wednesday night
Alyson Ayland . 2024-10-29
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I can't review the food as we turned up at 1.20 having booked a table at 1.30 to be told by a very rude member of staff they had no table for us and no alternative offered. I had to very hungry children with me. We won't be trying again!
Louise Tidley . 2024-10-27
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I have been coming to the Hanbury off and on for years as I grew up in the local area, it wasnt until I returned for the first time yesterday since having a baby I've decided to leave a review. I came here for lunch and enjoyed my visit (until the end). The food was tasty, decent price and the bar staff was friendly. When it came to leaving, it became a stressful experience with a baby. The doorways to the pub are met with steps immediately behind the doors, getting through with a pram was not easy. Again, steps into the female toilets in order to access the baby changing facilities. The cubicle with the changing table is not big enough to fit a pram in so had to leave the door wide open with the pram only half in the cubicle. The changing table is mounted so high on the wall, to change my babies bum I had to go on my tiptoes and it made it a real struggle. I then needed a wee myself but again, couldn't fit the pram in any cubicle with me and as I was alone in the pub, I had to decide to just go to the toilet with the door open and the pram in the doorway of the cubicle. It was a shame this all became such a faff because otherwise it's a nice pub.
Amy Keenan . 2024-10-23
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I've been here before and it's worth a visit . Nice staff and reasonably priced. Views are amazing
Claire Steele . 2024-10-07
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Second time going in short space of time for a big group of people for a baby shower, was really good. Everyone had a good time, food was good and service brill!!
Bethan Hacker . 2024-10-06
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Great sunday lunch good portion and the best buttery smooth mash potato ever. Highly recommended and will be back. I had the roast chicken and wife had the turkey breast.
Peter Smith . 2024-10-06
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Scenic views across the River, great for s drink in Summertime
Philip Clarke . 2024-10-01
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We come here quite often because it's always great food, great friendly service and a lovely welcoming atmosphere! And prices are very good for the quality of the food.
Hugh Banks . 2024-09-30
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Wonderful experience! On arrival, I was told we would be seated in the main bar area. It was 8pm and pretty loud, but another server said we were more than welcome to sit up in the restaurant area, which was much quieter! Our order was taken relatively quickly, and food was delivered at the same pace. The food was as beautiful as ever, and payment was hassle free. Drinks are expensive! So we only had one each this time. Will definitely be back.
Sammi Reeves . 2024-09-29
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Really enjoyed the food good service and realistic prices Edward served us very polite young man
Mike Winstone . 2024-09-22
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I booked Sunday lunch in the Hanbury and it didn’t disappoint. Far better than your usual pub grub. Rachel provides great service.
Russell Watkins . 2024-09-22
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Absolutely lovely bar staff. Flat bread and Steak and Ale pie was good too.
Shane Maggs . 2024-09-22
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Absolutely great food friendly staff and can not do enough to make your stay welcoming thank you so much
David Tilley . 2024-09-22
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Our server Darcei was very helpful and polite. Amazing service
Cameron Butler . 2024-09-21
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Wonderful afternoon with family and friends. Our server was Darcei who was an absolute delight.
Caprina Donachie . 2024-09-21
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I’m a regular, the foods always amazing brilliant atmosphere, Darcei always has great service & is always hardworking.
Darcy Pullen . 2024-09-21
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Had a meal today with my partner at the habury Arms the staff was very friendly and the meal was gorgeous my partner had fish and chips and peas and I had fish jacket potato and mushy peas we did not have to wait long the servic
Alethea Jones . 2024-09-20
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Great Sunday lunch, lovely location and superb service.
Freemanjg . 2024-09-16
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Great view sat outside staff friendly
jimmy ko . 2024-09-14
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Excellent dog friendly pub, and service with a smile.
The Uninvited Guest . 2024-09-12
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We have just had a delicious meal at The Hanbury Arms, with a slightly nervous rescue dog, and it was enjoyed immensely! Very dog friendly, the food was all scrumptious- I particularly recommend the chicken burger- and staff very cheerful. The service was really prompt, hardly any wait time and everything was an incredibly reasonable price. Our dog hasn't been in many of these situations but because it was full of regulars with dogs, and she was left alone, it went very smoothly. We will definitely be back!
Laura Mackrill . 2024-09-12
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Very dog friendly. Nice pub to visit. Didn't eat so can't comment on that.
Jeffrey Parker . 2024-09-09
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I recently dined at The Hanbury Arms, and while my steak was perfectly cooked and delicious, the overall experience left much to be desired. We waited for what felt like an eternity for our meals to arrive. The long wait time was incredibly frustrating and overshadowed the quality of the food. The ambience of the restaurant was pleasant, and the staff were friendly, but the slow service significantly detracted from our enjoyment. It's disappointing because the kitchen clearly knows how to prepare a great steak, but the service needs a lot of improvement to match the quality of the food. If the wait times were addressed, this could be a fantastic dining spot. However, as it stands, the lengthy delays make it hard to fully appreciate the culinary skills on display. I hope they can improve their service to provide a more balanced dining experience.
Michael Johnson . 2024-09-08
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Haven't been in here since I called in on my stag night on a caerleon pub crawl 38yrs ago only stopped for one but thumbs up for the rev james excellent pint while sitting outside watching the river and reminiscing about all things past, great setting for just wasting an hour 👍
julian abraham . 2024-08-30
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Stopped off for lunch on our way home today. Sat out by the lovely river and had one of the tastiest steaks in a long time. Great service, food and value, hubby enjoyed the local beer as well. Will definitely stop in again when in the area
Lozza . 2024-08-27
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Beautiful view from beer garden alongside river. Really relaxing. Great choice of beers as well. There when No Bull Just Bikes and Beer Festival was on - so busy busy in there. Amazing - live bands out the back!!
Kevin Dorrington . 2024-08-26
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After the rather nice chicken wings, the mains were disappointing, my bread must have been reheated in the microwave, after 2 minutes turned into a brick! Beers prices were also at par with London, a bit surprising...
マウリツィオ(Maz) . 2024-08-26
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Great service and excellent food for our large group, made us so welcome and just great staff , thank you
Mjh Mjh . 2024-08-18
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Very nice. Had drinks and food outside and thoroughly enjoyed it. Pleasant and helpful staff. I will certainly be returning.
Robert Hiles . 2024-08-17
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Got a £100 fine through the post for using their car park despite being a customer of the pub. But apparently because I didn’t sign in on an iPad (which I wasn’t aware of at the time and I wasn’t given access to either) apparently if you don’t sign the iPad within 10 minutes of arrival you get fined regardless if you’re a paying customer or not. The car park is just a scam to fine people money which goes into the landlords/ brewery’s pocket. Don’t give into this nonsense, spend your hard earned money somewhere that doesn’t use cheap tactics to get your money.
Daniel Thomas . 2024-08-16
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Always loved the Hanbury! Even better that they now have WI-FI 😂😁 Beautiful scenery and lovely atmosphere, stop by if you are ever in the area, it’s definitely worth it 👌🥰
Sam Wise . 2024-08-11
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Overall the staff were super helpful, Rachel ensured my son was looked after and entertained when ordering food and outside!
josh jones . 2024-08-04
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Booked table for lunch but had a pre-lunch drink outside by the river with the cool breeze. 2pm lunch, restaurant was busy & we both ordered Chicken & Mushroom Pies, chips, Peas & gravy Didn't wait long for our meals & it looked good. I cut my pie open to cool & poured "gravy" over it. Started with the pie, but sadly no chicken & 2/3 pieces of Mushroom only. Ate the chips & Peas but left the pie pastry. Advised staff of the issue & they were very apologetic & offered us free desserts (which we accepted) Chatted with staff in the bar later & went outside again to enjoy our drinks 10/10 for the staff, extremely friendly & welcoming.
anita powell . 2024-08-04
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Good, friendly local pub that serves reasonable food and prices, friendly helpful staff 🍻🍲
Mostyn Jones . 2024-08-03
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Just popped in for something quick. The starter came with rotten letice. Nit just brown but rotten. When pointed out to the waitres she said she would let the kitchen know. No sorry or feedback. No cutlery at self service station. Whole place looks very tired. Wouldn't recommend to anyone. Only reason it got 2 stars, as the sun was out.
Steve Gale . 2024-07-29
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Came here last Friday to finish off my holiday week. Met with friends had some lovely sides to share and lots of delicious drinks. Atmosphere and staff were amazing keep up the good work guys
Rachel OBrien . 2024-07-29
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Just popped in for a refreshing pint today, nice welcoming pub and the food being served looked very appetising, staff very friendly 😀
martin allsopp . 2024-07-29
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Lovely food and good service! Darcei in particular was very helpful 😁
Jazmin Williams . 2024-07-27
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Lovely staff Great food Value for money Will definitely come again
Suzanne Roberts . 2024-07-16
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Food excellent app rubbish said half the drinks were unavailable asked at bar waitress service only otherwise brill
Chris Williams . 2024-07-15
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Popped by for lunch today while attending the Caerleon Arts Fest and the team couldn't have been more welcoming, attentive and polite - especially Darcei! Nothing was too much bother & what a wonderful smile! Oh the food was delicious too! My partner had the Steak and Ale Pie and I had a very yummy Hunters Chicken Melt with chips.
Jessie Shedden . 2024-07-13
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I didn't eat here but saw food being brought out which looked delicious.
Becki Yates . 2024-07-06
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Great gluten free menu, but ran out of gluten free beer after second bottle
Mark Williams . 2024-07-06
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Lovely staff, excellent service, friendly environment and decent grub and beer in great location 👍
Gareth Daniel . 2024-07-03
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Absolutely lovely pub! Brilliant food and friendly staff! The only downside (and the reason for 3/5 stars) is the parking, you need to be really careful how much you put in the machine for your stay. We took my father for a meal for Father’s Day, was there a little bit longer than expected, 5 days later we were hit with a £60 fine because we over stayed by 30 mins without realising. Put a bit of a bitter taste on the happy day out, may think about going to another pub where they own their parking land
Jessica Stokes . 2024-06-29
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Lovely lunch here. Friendly staff, nice chilled atmosphere. Great selection on the menu, priced fairly and good offers on.
Laura B . 2024-06-12
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The Hanbury team never fail - great atmosphere, food and service. The team are top notch. Dinner was full of flavour and at great prices. Great selection of beers and ciders. Fantastic views - loaded with history. Many thanks to Katy, Rachel, Lois and all the team.
Trenchant . 2024-06-12
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Great pub situated on the banks of the river Usk. Historical connections with Owain Glyndwr. I'll be going back there again soon.
John Loaring . 2024-06-10
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been here many times . excellent friendly staff and nothing too much trouble literally bent over backwards to make our visit enjoyable !!! thank you so much always a pleasure and with a young baby you made it stress free
bogtromp . 2024-06-09
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Fantastic service from Samantha
Stephen . 2024-06-09
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Really enjoyed our meal, everything was just perfect & Samantha was really lovely. Can’t wait to come again!!!!
Hilary Gibb . 2024-06-05
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Lovely setting along the river Usk with seating available inside and out. Staff very welcoming and helpful and in particular, Hannah who was our waitress for the evening. Great food and atmosphere, will definitely be back.
Shirley Talbot . 2024-06-04
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Great location next to the river good food and Beers at reasonable price
Paul Lydiard . 2024-06-04
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Very happy with the overall service and quality of food and drinks. Was nice to see a couple of options for vegetarians for the roast dinners and the cauliflower cheese tart was a lovely option. If I was to have and criticism it would be that the Yorkshire puddings were a little tough, but other than that it was a fantastic meal and experience. I would highly recommend.
Phillip Little . 2024-06-03
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Delightful non pretentious traditional pub with a scenic location merging into the turreted walls of a Gatehouse to old Carlion. The food was well presented and good value. .
Edward Walker . 2024-06-02
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Fantastic staff, fantastic food and lovely pub. Even though they were busy the service was excellent and wait times weren't long at all. Food was fabulous. Steak cooked to perfection everything we had was delicious
Roxanne Maeers . 2024-06-02
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Had a meal sat outside yesterday as no room inside. Was told the wait would be 20 minutes but it took an hour. No apology or update by staff. The food was nothing special either and definitely not worth the wait especially as you have to pay for the car park too ! Overall disappointing. Won’t be coming back
Karen . 2024-06-01
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Such a great place overlooking the river Usk food was great and the staff were lovely who were smiles apart from anywhere else, well done and thank you
Tim Fosdick . 2024-05-31
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Wonderful place to visit and full of history. Staff are really welcoming and patient. Allowed to bring your dogs too which is lovely. That said though, if you have a small dog that is yappy and barks at anyone that approaches maybe don't bring them, especially when they go for children.
B B . 2024-05-29
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Popped in for lunch before I went to work. Had the chicken and bacon salad was delicious the staff members Katy and Shelby were also lovely. Will return.
Elizabethberry . 2024-05-24
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Ordered via the app and sat outside. Half our order didn’t come out and starters arrived with main course. Had to go into the bar area to sort out our refund, when I questioned why starters and mains arrived together, the staff member rolled her eyes and said that’s how it is.
Bens Moto101 . 2024-05-21
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After travelling all day from Albania via Birmingham, we were in need of supper, and the local riverside pubs were packed out on a Friday evening. Luckily, we were able to get a table at the Hanbury Arms, although were advised that food waiting time was an hour - in the event, our meals arrived within 30 minutes. Excellent meal in the wonderful ambience of this old riverside pub, just what we needed after a long day. Shocked to receive a £100 parking fine a week later, as we had not noticed any parking signs or meters in the carpark or within the pub at the order point, so the fine was a complete surprise. Checked on Trip Advisor and found a number of negative complaints about parking here, and the Manager's response that parking issues could be resolved by talking to the Pub. Phoned up and spoke to the Manager who said the fine could be rescinded if proof of purchase could be demonstrated. Visited the Hanbury Arms this morning and the Manager cancelled the parking fine with no quibbles. Excellent result. Thank you for the original meal and the swift resolution of the parking fine. Best wishes, Chris & Jackie
Punkawallah . 2024-05-19
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The staff were absolutely fantastic and the food was delicious will definitely be coming back!
Cerys Burnett . 2024-05-14
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Stake was incorrectly cooked, when it eventually came back everyone else has finished and I was eating alone. Has to ask for the sauce as it was missing and to top it all the sauce was supposed to be a Diane sauce but came back as a peppercorn sauce. Very dissapointed. Not the standard we expect
Arnold Atkins . 2024-05-09
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Went recently for Sunday lunch and was definitely underwhelmed. The food all looked and tasted like it was cheap frozen food and was definitely not worth the price. Service wasn't great and won't visit again.
Rob Parkhouse . 2024-05-09
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Fantastic pub located right on the River Usk. The building itself is beautiful and the history of the pub and Caerleon are displayed throughout adding to the atmosphere. The food is really good and great prices. The thing that makes this pub is the staff, they are exceptional. Attended here initially for a funeral tea and returned in the evening as it was so welcoming and relaxed. The Wednesday night speed quiz is great fun, and you must give it a try if you are in the area.
Tracey McDonald . 2024-05-08
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As expected from a Marstons. River view from some seats. Outdoor seating available too
Jon Shill . 2024-05-03
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Had to ask for the mushrooms as they came with the meal but had been left off. The sauce was luke warm
Aileen Atkins . 2024-05-03
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Best place in Carleon to enjoy a meal with a pint. Their terrace next to the river is lovely
Roberto Tornero Costa . 2024-04-20
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Best quiz in Europe with Kev. Friendly and cheap!
Will Davies . 2024-04-15
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Great pub! Welcoming to everyone, including dogs. Lovely food, with a super gluten free menu. Quiz on a Sunday, with the Quiz Master Kevin is brilliant fun!
Carron Goold . 2024-04-14
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Came today for a meal with my partner and daughter as we had a 30% off main meals voucher through the door so gave it a try. Very disapointed it was poor value even with 30% off, burger came without any bacon that was advertised and was on the small side. More of an issue is that we were waiting a long time with a hungry toddler getting impatient the chips were cold and burgers/fish was luke warm so think it had been sitting around a while (maybe they didnt know where we were sat who knows). On a side note drinks were also very pricey £6.20 for a bottle of cider.
Richard Hall . 2024-04-14
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Amazing pub and incredible food, we always make the effort to come here over anywhere local to us. Rachel and the team are always welcoming and give 5 star service!
Lou P . 2024-04-13
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Obnoxious, rude, aggressive Landlady ! Need I say anymore, she’s the one troweled in foundation.
Simon Pearce . 2024-04-13
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Had lunch here on a day trip. Lovely atmosphere. All the staff were lovely but Rachel in specific was amazing!!
Henk De bakker . 2024-04-13
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Thank you for your support with the parking issue. Please be aware that if you overstay after paying you will receive a parking notice through the post. Pay £4 for 4 hours as the pub will reimburse you when you present your ticket at the bar when you purchase drinks/ food.
bryan parry . 2024-04-09
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£60 parking fine... Make sure you don't over stay.. Shocking for a local pub to belong to this parking facility...
Zoflora Jones . 2024-04-08
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We frequent the Hanbury every week and we are always impressed with the food and the service. Our waitress today was Darcei who always has a smile on her face and looks after our every need. My sister and I look forward to our visits every week ,😊
Cherry Cooper . 2024-04-06
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Brilliant food,great service, lovely pub.
Dawn Harper . 2024-04-03
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Lovely friendly pub by the river Usk, looks great when the river is up. Seating outside is always available. The private car park is cheap enough but doesn't add to the experience as it does not belong to the pub and that's an extra charge, clamping in operation. Boo, hiss I say. Cheers
Jacek “YaTzY” Goronski . 2024-03-20
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Ordered beef roast dinner the food was excellent loved the yorkshire pudding really crispy well presented the beef was lovely plenty of it the roasties tasted lovely and veg. Lovely gravy aswell. The pudding was just as nice plenty of choice and the service was spot on very welcoming lovely atmosphere will definately return very enjoyable afternoon
Elise Davies . 2024-03-18
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Beautiful pub, would love to see it in summer! Perfect good pub grub menu, nothing stupidly fancy. Great prices and possibly the best gammon I’ve ever had. Gutted that we live so far away (aberearon) but genuinely considering coming back in summer JUST to visit the pub again and have a couple nights away!
Dwtty Hut . 2024-03-14
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Great super clean pub with excellent beer
thomas scott . 2024-03-10
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Really relaxed dining experience with 2 tired hungry kids. Friendly locals and good food at a decent price. Thank you
Pete Gingell . 2024-03-10
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Rachel was more than helpful and was great at checking the foods for our dietary restrictions
Callum Wallace . 2024-03-08
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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