Hallmark Brasserie & Bar in Bournemouth

La cena fue muy agradable, por lo general no tenía pastel de pescado, pero los dos lo comimos y lo disfrutamos. Los platos principales era snitzel de cerdo que también era encantador. El desayuno era de estilo buffet y muy agradable también.

No me alojé en el hotel, sino que utilizamos el bar, la recepción y las instalaciones de aparcamiento que se ofrecen. Mi experiencia fue muy positiva. Miembros del equipo útil y todo eficiente. No se quedó la noche así que no puedo comentar sobre las habitaciones.

Lo único que puedo decir sobre esta ubicación es que fue muy buena y la volvería a usar, y estaría feliz de poder hacerlo.

Decidimos comer en el restaurante durante nuestra estancia en el hotel, el menú tenía una buena opción para elegir y el servicio era bueno a pesar de que el restaurante estaba lleno, la comida era de buena calidad y una buena relación calidad-precio, vale la pena una visita.

Usé el Bar solo, mientras que mis nietos disfrutaban de la piscina cubierta y podíamos verlos. El personal fue muy amable y extremadamente servicial. Se quedaron sin Baileys una noche, pero había alternativas disponibles

On a sunny day we were able to sit in the garden for our lunch. You order and pay for your food at the bar and the orders are quickly broight to the table. We shared the meat anf vegetarian platters which were delicious and fresh. Our afternoon tea was served indoors and was delicious and the sfaff were helpful. We enjoyed both meals and look forward to visiting again.

We ate at the Hotel Brasserie on the first night of our weekend break. There was a good choice on the menu. The food was good, hot and the service was excellent. We were very impressed

The service was very good food delicious.. No delays at all. Staff very helpful. Would eat here again

I have paid £50 for our annual St George's Day Lunch. Never again!! 4 servers serving 150 diners. Lovely roast beef served with 'German' mustard!! Ran out of Horseradish sauce & asked for that & English (remember this is St George's Day!) but neither came!! Eventually spoke to the duty manager - a play on words for 'wet behind the ear'! The chef planned the menu with German mustard she tells me. I say, I like it with 'Bratwurst mit pommes mit mayo'. But this IS St George's Day, is he German. No she says - English! .... Priceless!!! Still no horseradish either!🍢 Hope we are not here next year!!! 🙏🏻😩

While the serving staff are friendly and polite (when they appear) there seems to be a 'standard delay' thereafter following making a food choice. Judged on two separate evening dinners, with only one other table (of two persons) occupied, it was a full thirty minutes between ordering and receipt of the starter. The menu is not an exciting one and for longer stayers in the hotel the better alternative is surely to eat outside at another restaurant.

We had bar meals here and various cocktails. The bar meals we had were delicious home made soups with crusty breads and club sandwiches with a variety of fillings. The seats were quite comfortable and there was also a choice to seat on a sofa with a lower table. Service is excellent and I had the best cocktails I have ever tasted.

not good at all we were over looked many times and waited 45 mins for a starter its not good enough so we walked out

Really tasty dinner as part of a Living Social package. Excellent value. Bottle of wine of our choice included. Good fresh breakfast.

very poor service, waited half hour between each course and had to keep asking and asking when food would be out, eventually had to ask for our pudding to be had back in our rooms as we had children to settle, and an hour and half with fractious hungry little ones is not ideal for that length of time.

This hotel is really curious. There is quite a turnover of staff. Whilst they are there, they are very friendly and customer orientated. But they don't seem to last, which is a shame.Parts of the hotel are smart, but most of it is very run-down. The front automatic sliding doors never seem to work properly, the decor is very tired. Some of the carpets look like they've been down since the place was built in the Victorian era.The main restaurant gets extremely hot in the summer - there is air conditioning present, but it either doesn't work, or can't cope. The chairs in the restaurant are all stained and horrible.But, they have function rooms which again are very tired, but they are a good size. We had a family occasion in one of these. We couldn't fault anything. From the planning stages right up to the day. A phone call the day before from the hotel to check everything was OK, and to double-check and confirm requirements. The food we ordered was just superb. Fresh, home-made and delicious. And plenty of it. Represented very good value for money. Every detail of our requirement was attended to.At the end, there was still a lot of food left over. Boxes were brought out without us even having to ask so we could take the excess home!If you need a conference room, or room for a family event, then you can't go far wrong.

This photo is nothing like the room we had.This is much more modern.Don't know how long Topland have owned this hotel, but I suspect it's a work in progress, the carpets in reception and other ground floor areas are much newer than in the room we had.

Booked in to hotel for 3 nights and have tried the hotel brasserie and bar for the last 2 nights. The hotel website boasts about "Our menu blends British and European classics – from beer-battered fish and homemade pie of the day to arancini, bouillabaisse and Belgian waffle sundaes – with spicy favourites from further afield including Goan prawn curry and slow cooked Moroccan style lamb" however other than the Moroccan style lamb and beer-battered fish, none of the other specialities are featured on the bar or brasserie menu. I would describe the menu as expensive and limited. Tonight I had the beer-battered fish with chips and mushy peas at £13:50. When finally served, the fish was at best 8" long and less than a dozen steak style chips. Not great value in my eyes. In order to appease my hunger I needed a dessert and at £5:75 I choose an Eton Mess which duly arrived of similarly poor proportions. With two fairly simply dishes and bearing in mind the cost, I would have expected a well delivered dish. Again I was disappointed, the mushy peas accompanying the fish were stone cold below the surface and the Eton Mess was completely devoid of any meringue. With regards to service, this was equally disappointing. Food took 45 minutes to arrive and was delivered without any care. The question about whether we required any sauces etc seemed to be a reluctant question which was uncomfortable as the table lacked even basic salt and pepper. When returning cold food, there was no acknowledgement or apology and took several minutes. Dessert took nearly 15 minutes to retrieve from the fridge and the accompanying spoon was in desperate need of a clean. When dishes were collected there was no conversation or customary question around how our meal was. The waiting staff were clearly stretched with only 3 staff visible. A hotel has a captive audience with its guests and I rarely dine elsewhere when staying in hotels, but it seems that in this particular hotel, they are taking advantage of there guests. I will be making the effort tomorrow to go out for dinner. Come on Hallmark hotels, raise you game.

all very nice, good service, good food. Evenings seem to be their forte! Disappointed with the TV in the background!

We had a great experience of having our daughters 9th pool birthday party at Hallmark hotel today.Chloe EwensAssistant Food & Beverage ManagerHallmark Westcliff , was very helpful , very nice lady to have a deal with . Very pleased with our experience over there !

I spent a week in the Hallmark West Cliff Hotel and it was one of the best hotels I have stayed in. The staff was so friendly, the rooms were clean, the food was on time and really nice and everything was just so pleasant. I will be definitely be staying here again and be recommending it to all my friends and family.

We stayed at the Hotel and had a 3 course meal included.For the starter I had a Warm confit duck salad which was delicious. I ordered orecchiette and meatballs for the main. The homemade pasta was really nice and the texture was perfect. The meatballs and sauce were very tasty. The tarte tatin to finish was delicious, great texture and very enjoyable.The service was slow, we spent over 2 hours here for our evening meal so just went back to our room after. However the food was very nice and we would dine here again if staying on a DB&B basis.

Lovely hotel , nice deco throughout, rooms are very nice and comfortable Really nice restaurant however not a huge choice of food but very well presented and cooked . Bar area very nice and comfortable. Good leisure facilities nice swimming pool and spa facilities. Only negative a good walk to the town not so bad going but uphill all the way back , however taxi only a few quid.

We dropped by chance, and sampled one of their cream teas.Excellent.Unlimited hot drinks ........ my wife is a tea-aholic......Every thing as one would expect. Excellent sandwiches, scones, cakes.But would have liked choice over cakes - will say so next time we go. BONUS: Staff were totally committed and helpful, and the waiter that served us and excellent ambassador.Due for a revisit

The tired old three-star Durley Hall hotel has been given a facelift and reincarnated as the upmarket four-star Hallmark. So I suppose we should not have been surprised at the outrageous wine prices. But we were definitely entitled to be amazed at the time it took to get through a three-course dinner … over two and a half hours. The Brasserie is a fairly recent addition to the hotel: the interior is spacious and the décor is tastefully minimalist. But the recessed overhead spotlighting, typically found in bathrooms, is unflattering and creates no atmosphere. In France, a brasserie is not the same as a bistro, and we would have expected a tablecloth on our wooden table. The combination of tasteful wood panelling and dressing the hotel staff all in black reminded us of a funeral parlour. That said, the food, when it eventually arrived, was excellent, being both plentiful and beautifully cooked and presented. There was rather too much salt in the creamy sauce and an over-enthusiastic use of capers, but overall we were impressed. The waiting staff were charming and did their best to compensate for the backstage delays, at one point even sending a manager to apologise. But the Brasserie has only about thirty covers, was only half full when we arrived, and emptied steadily after that, so there was seemingly no excuse for the tardy service. Surely it can’t take over half an hour to put some smoked salmon on a plate and butter some bread, can it? If we come again, which seems unlikely, we’ll bring our sleeping bags, a good book, and a flask of coffee.

Amazing enjoyed a three day break with dinner bed and breakfast all in. Husband booked a special spa package which was wonderful felt fantasic. Food great service amazing hotel bright and clean

Thought I'd give the Hallmark restaurant a try after a conference ended at 930pm, I was really pleased to hear food was still being served.I went for a Caesar salad which was absolutely not worth the £11 price tag or the very long wait. It was essentially a bowl of iceberg lettuce with 5 pieces of chicken and some awful anchovies. Equally my boyfriend thought his club sandwich was 'mediocre at best'.I wouldn't return here for food, would maybe come back for a coffee one day. Decor is okay, perhaps a little dated.

We were four diners at lunchtime. Service was quick, food well presented and cooked to request. Recommend the Signature Burger. Staff helpful and attentive.

My elderly mother and I have been reminiscing about the past summer and the lovely places we visited. One in particular sticks out in both our minds and that was an amazing Cream Tea we enjoyed at The Hallmark, Bournemouth. It epitomised the traditional English Cream Tea! The service matched the quality of the food and nothing was too much trouble. The attentive lady in charge noticed my mother was feeling a chill in the air, offered us another delightful table inside and, without a moment's hesitation, moved the entire meal inside for our comfort! We feasted on platefuls of delicate, tasty sandwiches, fluffy and light scones with lashings of clotted cream and fruity jam, followed by freshly made cakes and biscuits all washed down with the tea of our choice (from a wide selection). The atmosphere was relaxing, friendly and meticulously fresh and clean. Thank you to all the catering, waitress and domicilary staff who made the experience so memorable! We will certainly include another visit on next year's itinerary!

Service a bit slow, however the food was hot when it arrived. The staf were polite and helpful. Tables cleared promptly. We had relations who had dinner with us and they enjoyed their meals. We also had afternoon tea which was very well presented with, 4 different selection of sandwiches. Enough for the two of us. Plain scones and fruit scones still warm. And a selection of cakes. It made for a most enjoyable stay.

Starters ok Dessert very good but the main meal poor.The bit that needed cooking let it down served up on slate or a piece of wood and they think that makes for gourmet cooking WRONG

We had a lovely meal here. We were hotel guests, we had the £49 for two people, two courses and a bottle of wine.I have the chicken and Parma Wellington and my niece the salmon, both were really tasty and well cooked.

Very expensive for very poor service I paid £10.00 for a special tea of cakes sandwiches and tea ! When it arrived it was ALL on one large plate !Like you'd give to a builder who was working outside it was disgraceful ! No knife or plate was give to eat it off I had to ask for them and the staff were just useless I'd give it 2 put of ten for presentation and service

регулярно заходили, выпить , ну а кто то из нашей компании просто попить кофе, должен отметить, что кофе отличный , впрочем как и коньяк, приятное обслуживание. Капучино просто СУПЕР!!!

Visited the restaurant with my girlfriend for a night out and the food tasted excellent and the presentation was amazing, couldn't fault it at all... Will definitely be eating there again

Breakfast was good with enough of a selection without being too much. Cappuccino and latte available if requested.

The restaurant was very warm and welcoming atmosphere. Staff were friendly and very attentive. Food delicious.

A lovely evening in the bar, and pleasantly surprised by the quality and presentation of the food. Would definitely eat there again.

Spent some time in the need of repair spa, doesn't look clean and the cement was crumbling, water not hot enough.. Steam room ok,Thought we'd have a bite to eat after which left a bad taste in our mouths, very below average hotel cuisine at high hotel prices, rubbish cheap food I'd get anywhere.. Very disappointing for a central hotel chain, God knows who would want to get married here... ???

ordered hot crumble dessert. it was neither hot nor crumbly . consisted of a dollop of cold uncooked dough. they did replace it with a knickerbocker glory which was good in spite of my friends suggesting that the chef would have spat in it

Excellent food although not a huge choice good value for money, not cheap but you get what you pay for. No complaints

Where does one start when the Spa was 'beju' ! Broken tiles in the pool area. Towel provided the size of a postage stamp!The lunch was included - no Starter offered - main course strips of duck ( I think! ) 1 slither each of red and yellow pepper, 1 fine green bean 3", this was shushed up with lots of greenery and bottled hosin sauce poured over to give a bit of taste. dessert was 'Bailey's Bread and Butter Pudding - no Bailey's, the rest just stodge!Service given was dreadful. The Hungarian waiter was sullen, unaware of a diner's requirements. Proper training wouldn't go amiss!Definitely would NOT recommend this restaurant to my worst enemy!

Over £7 for a three scoop icecream need I say more? While the food is not any better than Chinese takaways but is charged for five star in fact when we compared the price to what we were charged at the sea cliff hotel restaurant we found that it is only 10% more while the service at the sea clif was superb

My wife and I visited for afternoon tea on August 1st. First point to note is that there is virtually no on-site parking so you have to take your chances in the side streets.If you want to save some time - don't bother to read the rest of the view and just avoid this hotel like the plague!When we went into the hotel there was a long queue of people at reception and we had difficulty finding anyone to ask about where the afternoon tea was served. In the end I went to the bar and were told that's where it's served. We were promptly supplied with Pots of Earl Grey and mint tea along with large coffee mugs for our drinks! The food arrived after about 15 minutes and comprised the usual multi-tier cake stand with sandwiches at the bottom plus a couple of cheese scones. The middle layer had fruit scones along with cream and strawberry jam. The top layer had a couple more scones and some stodgy cakes. The sandwiches used ordinary brown and white bread (slightly dry) and the cucumber sandwiches were particularly poor with just cucumber, no butter and dry bread! The cheese scones were also dry and supplied with no butter and had just the faintest tinge of cheese. If they hadn't said they were cheese I'd never have guessed!Moving on to the sweet scones, these were hopelessly dry and mine broke into about five pieces when I tried to cut it. The cream and strawberry jam was ok.We only tried one of the cakes which was uninteresting and stodgy. Needles to say we didn't ask for the cakes to be boxed up.Best part of the visit was getting back home for a decent cuppa. I'm afraid this hotel hasn't the faintest idea of how to serve a traditional English afternoon tea. It should be held in pleasant surroundings with high quality delicate sandwiches and pastries and attentive service. Other than plonking the sandwiches on the table we didn't receive any other attention from the staff.

Small portions. Hugely inflated prices. Drinks a joke £4.50 for a shandy! Staff lazy and spend to much time chatting instead of serving. Forgien staff who can barley understandbasic food and drink orders and are rude.

Only tried the House Red and ordered a small glass - huge size arrived and cost £4.50 - not sure if I did well or not?

Very disappointed. Fish fillet of cod was low quality and bony, and the chips were over done. Plus I expect more than six chips., although as they were horrible it didn't matter. Not worth £4 and definitely not three times that!

Unfortunately I've been disappointed with my stay this is my second time here in one month and the facilities are not to my standard the spa facilities has let me down this Sauna is not in operation that's the second time The Jacuzzi is cold The shower was absolutely filthy in the changing room so overall I was not happy Will not be returning

The 3 course meal included in the spa package was excellent value for money. The breakfast was just as good with a warm buffet and also a choice of continental options. I enjoyed the choice of ale of the day offer which was Dorset Knob.

We had dinner as part of a package. Food was lovely and well presented. Staff were attentive and friendly. Very pleasant and great value as part of our 1 night package.

Excellent choice on menu for both bar/lounge and main restaurant. Accepts taste-card bookings too...

This year myself and the family decided to go out of our comfort zone and try something new, it was defiantly the worst decision made. Christmas lunch cost £59.50ph which I thought was fairly reasonable but at this price I did have high expectations. The number of staff was appalling, 4 members of staff to cater for about 15 tables the starter was satisfactory but the main was dreadful I had three roast potatoes which were not roasted they were uncooked inside the other tables had whole sausages wrapped in bacon but as it took so long for us to be served we had the ends of a sausage obviously where food was running low one small dish of veg between 5 people it was not appetising to look at very small portion and very basic. I then found a hair in my food an after telling a waitress it toons 20 minutes for the manager to come and have a look I would therefor never recommend anyone to eat here for Christmas Day lunch it cost us £297.50 an between all of us the amont go food we had was the equivalent to one plate of food from the cavery which would of cost £10 and would of been of a better quality!!!

We had our staff party at £25.00 each and the food was awful !! cold soup, raw vegetables and only 2 people to serve 60 !!Way to many parties being catered for with too few staff, Do not recommend for food will not be going back

I had bought a voucher to take my friend out for tea at the Hallmark.Sadly I felt rather unimpressed by the 'platter' that we were served with. I had anticipated a traditional tea(that was depicted on the voucher).We were served with a slate platter with a selection of sandwiches and a scone each and a couple of pieces of what appeared to be shop bought cake. We really didn't enjoy the food unfortunately.There were swimming lessons going on in the pool that we were overlooking- therefore mums and dads sitting waiting for their children with other children running around. Unfortunately this was not as relaxing as we had hoped.Of course non of these issues are a fault as such. Its just not what we expected.

Come across the restaurant online on table pouncer which you get 50% off food, which is very good Arrived to be seen to straight away. Service was very quick & food come out swiftly. To start I had garlic mushroom which weren't very garlicky but nice. Main - traditional fish & chips which was nice. Service slowed down a little when we wanted to pay our bill. All in all a lovely atmosphere good food & wine! I would come back

lovely homemade soup. chicken wellington - never had it before - yummy.sticky toffee pudding - to die for.

To start with the positives, the staff here were incredibly friendly and very helpful, 5 stars to them.However, having dinner in the restaurant here recently we were served the worst food I've had the misfortune of eating out in a long, long time. The pork belly in particular was truly appalling - the skin had the consistency of regurgitated blamanche, and the crackling genuinely offensive to taste. Would recommend avoiding the restaurant (Cannot comment on the hotel itself).

My daughter and I went for a spa day. We really enjoyed it. It was very relaxing and the scones were lovely that we had as part of the cream tea.

Went to the Hallmark for a spa day, the spa itself was ok, and the treatments good. Lunch was included, we selected which sandwich we wanted in the morning (so giving them plenty of time to get the ingredients). The waitress talked to us as if we were stupid, and was very rude. When the sandwich arrived, my 'prawn' sandwich was basically 2 slices of bread from a cheap loaf, full of seafood sauce, so much that I couldn't pick it up to eat it as it overflowed, and about 5 small prawns hidden in the sauce. the 'fries' that we'd ordered arrived after we asked where they were, and were soggy, floppy oil soaked bits of cooked potato. No desserts to speak of, which we really fancied. Just terrible food and service. Will definitely not be going back, shame as the spa day would've been lovely otherwise.

Very good service in the restaurant, for both breakfast & Evening meal. Our meals were excellent .Relaxed atmosphere.There was nothing to complain about.

Staff friendly but very slow service, 3 hours to eat a 3 course meal, good service of Pimms kept us in good spirits. Really need to brush up on service!!

we ordered drinks and waited 20 minutes for the staff to bring them over as they were in deep conversation , so i had to go back to the bar whilst she poored my drink . food was average sorry

The lunch as outside guests at the Brasserie was nice, but nothing really special. The service was friendly and direct throughout the visit. We had a nice table and ordered starters and mains. The Bruschetta, fish, meat and pasta were all good. Our meat dishes were presented on wooden boards which were not warmed up. Our food got cold quickly, but it was not a point to complain about. Just a shame that you can't pay separately by card, because of "old machines". That is a little bit sad in times of new technologies for a 4star chain hotel.

Food was brilliant there's nothing else I can say but brilliant quality food starters a*** mains a*** pudding the same brilliant

An excellent all round evening, cannot give the chef enough praise. The food was amazing and the DJ and Entertainment was fun. We were all blown away by the magician, absolutely brilliant. Will definately be booking again next year and can highly recommend.

Fish and chips with canned mushy peas? Cold and oily.Burger and chunky chips. Disappointing It seemed we were not the only ones unhappy with the service and the food. Really negative attitude in the restaurant and it seems the kitchen too

It is an okey place, more designed for friends to visit, rather than those in search of fine dining. What I enjoy about the Hallmark, is its convenience to my home, and the general comfort of its surroundings.

We stayed at the hotel and so visited her for breakfast and drinks, it was always cold in there, and the food was dissapointing and cold. Glad for our other evening meals we ate out.

The service is poor, you have to wait forever to get severed, not particularly friendly staff. Over priced. The breakfast was cold. I would never eat in this hotel again

Soup and sandwich for lunch. Some items on the menu not suitable for serving, according to the waitress. Could have been told this first.

Not much choice and the food was too greasy. Only their breakfast is worthwhile but I'm not sure if you can have it without staying in the hotel.

This was are first visit and we thought the service was excellent. the staff were cheerful and pleasant, and hannah and sandra were very happy to help us, and made the stay very enjoyable. Food was amazing!!! Very relaxing atmosphere.Would defiantly come back again.

The food is well cooked and well presented. The staff are friendly and attentive but not intrusive.There is a good choice of starters and main courses

The service was very good and the food was nice in the restaurant the bar staff are not very friendly. Not blown away with the experience.

Really good food, reasonably priced and excellent prompt service. The breakfast buffet was excellent.

i bought a living social deal for this restaurant, however when we arrived and saw several people eating , we were asked if we had a voucher on entering and was then asked to sit in a different part of the restaurant ! we were sat away from the other guests and were then shown a very limited menu, and the waitress then bought our 2 sparkling wines over. We were not even asked If we would like to have the wine or shown what wine it was. I had to ask and also ask to see the bottle for the alcohol strength as my friend was driving. When we asked what vegetables were being served, the waitress did not understand us and we then had a different waitress for the rest of the dinner service. In my opinion the food was very basic, the service was not good, and I would not be hurrying back to this restaurant

We stayed at this hotel every week for 6 months and ate in the restaurant each time. They do really tasty food in a nice environment and it's reasonably priced. For a hotel restaurant it really is very good.

Food choice was reasonable and the prices are what you'd expect for a hotel. Service is slow if they have a function to cater for

The staff are incredible. Nothing is too much trouble. The food is excellent. The way the food is served is so appetising. We ha prawn cocktail and warm duck salad to start, followed by braised beef and slow cooked leg of lamb and to finish selection of ice cream and cheese and biscuits. We finished off with the best liqueur coffee I have ever had whilst relaxing in the loung chairs in the bar area.

I have eaten here many times, the food is excellent

As we booked a very well priced package, I did not expect great things from the restaurant. However, it was surprisingly good. Choices were varied and interesting, portions generous and quality very good indeed. Thank you!

nice ambience, good choice of wines at reasonable prices, food choice adequate and was very good value for money.

Spa very good and relaxingRooms lovelyFood Brilliant

Great although service slow at times. We felt the problem was more eminating from the kitchen than the floor staff.

Good selection on the menu. The only thing that annoyed me was having to pay extra for vegetables.

The waitress who served us was very accommodating and very apologetic that my meal was not up to standard. I think there are just a few things that need to rectifying to transform the food from average to very good. Also better facilities for keeping the breakfast warm/hot would greatly improve the whole half board experience.

Not that many really good Brasseries in Bournemouth - this is one - thoroughly rccommend it. Very good wine list too.

I had food from both the dinner and bar menu during my stay. Food was very tasty and good portions; excellent meat-ball linguine and the club sandwich was very substantial even for a big eater!

Staff were really friendly and the food was good, however after a certain amount of time eating there as part of the package with the hotel, food choice becomes limited! Sometimes a real lack of atmosphere within the restaurant, and the decor is certainly an acquired taste (not mine.)

Without doubt the best food I have ever eaten in a "hotel" restaurant and I am still trying to think of nicer restaurant food. Main courses of ham hock with mash and fish & chips were delightful. I had fish and chips, with every mouthful to die for and luckily my wife could not manage to finish the ham! The amount and quality of meat with the ham was superb. Without doubt you have to try this restaurant especially if you are staying at the hotel.