Hakka in Cheltenham

Possibly the worst chinese takeaway I’ve ever had. Crispy chilli beef was dry, hard & inedible. Chilli chips totally under cooked, sweet & sour prawns soft with no flavour. Waste of money.

Third time of ordering here and definitely the best eaten in the area so far. Prawn crackers were on the house and they're always not too greasy. Had the Singapore noodles. Perfect. Partner had a schezhawn dish and was very nice. They are always lovely and polite when ordering and collecting. Great variety of dishes too.

Hakka used to be excellent, with well presented delicious food. We stopped using them a while ago after a couple of bad orders in a row but decided to give them another chance as our ex-favourite takeaway. I wish we hadn't as we found ourselves nearly £40 out of pocket for what was an extremely disappointing meal. The crispy chilli beef was soft and chewy with a very thin tasteless sauce - almost like they had just poured watered down sweet chilli sauce over some reheated soggy beef. The Siu Mai was cold and chewy with a very watery sauce. The seaweed was so dry, it felt like it had been left out for days. It was also very sparse. The BBQ ribs were dry and the sauce tasteless. Overall we ate very little of the meal and I called the restaurant to give them the opportunity to rectify the situation. The lady on the phone was very rude and refused any kind of compensation, stating that our comments would be "fed back to the owner" who was conveniently unavailable to speak to.

I usually order from Hakka and have done several times in the past - never had any issues and the food is usually top notch. However tonight all the food arrived stone cold, even though it came very quickly.. the standard of food was also terrible which isn’t usual for them. Crispy items were stodgy, curry was cold and meat was fatty with skin, undercooked batter etc. 90% of the food ended up in the bin as it was almost inedible. Very disappointed and left still feeling hungry. Requested a refund - waiting for a reply

Have used Hakka three times now and each time the delivery has been nearly 2 hours. They have one driver who is either unable to use a satnav or incompetent. Have given them enough opportunities to provide a good service. Don’t order a delivery as they blame just eat and their own websites for giving wrong estimates. They are w joke

Ordered delivery food with estimated 30-40mins delivery. Nothing arrived after 1.5 hrs. Spoke to them and was told they hadn't even started preparing "because they are so busy..." I cancelled and they agreed to refund. After chasing several time by phone and email no refund has yet arrive. Terrible business. Avoid Avoid

Just had a delivery of three meals. Enough said,, Deffo will not be back.1. Out of 10. That was for prompt delivery

Lovely food for a carnivore to a vegan diet. This place has not disappointed again with hot and generous portions. The service is really friendly and we will certainly be back.

It was awful. Came in September and the food was quite good, but not this time..... Massively overdone soft shell crab (threw it away) The crispy duck in plum sauce really fatty My stuffed tofu was stodgy What a waste of thirty pounds Avoid Avoid Avoid And thats an understatement.

Food didn’t arrive waited 2 hours to be told they had no driver awful customer service ruined my evening.

We had a lovely takeaway having not been here before. Will certainly be back or order a delivery some time soon I expect!!

We ordered a takeaway for home delivery at 19:09 on Thursday 28th October. The order arrived two hours later without any notification or contact from Hakka as to the delay until I phoned to enquire about the order and where it was exactly. During the phone call the person I was talking too sounded a little overwhelmed and I got a sense that they were extremely busy. I can appreciate this so then had a certain level of understanding. However I also know that there are things you can do to limit the volume of orders if you are struggling to provide the service or getting bombarded with orders. When the order did arrive I had the Nasi Goreng and much to my dismay one of the chicken skewers was uncooked in the middle. I then couldn't eat the rest of my meal and was worried that I may have consumed an uncooked piece. I emailed Hakka directly after this finding with much the same information as written here and requested a refund and as of today, 1st November, I have had no response to the email or refund for the order. We will not use Hakka again. If you read this please monitor your customer emails and process the refund, order number 23 on 28th October.

Six of us has this takeaway and all thoroughly enjoyed it. We had it delivered and it turned up on time and was still a good temperature. Would recommend.

Best Chinese take away in Cheltenham in my opinion. We have got a take away from here a couple of times now and it never disappoints. The starters are all reasonably sized and we always end up over ordering because the main dishes are generous portions too. There are some great options on the menu and I haven't had a meal yet there that disappointed. We have collected and got deliveries from here and they have never been late, always ready / delivered in the time stated. 100% recommend.

Best Chinese takeaway in Cheltenham by a mile. Food consistently good and delivery service very reliable. Online ordering very easy and varied menu

Had a takeaway which we collected this evening after a recommendation from a family member. Couldn't fault the food. Worthy of a Michelin star. Would love them to open a restaurant. Will definitely go back again.

Have used this takeaway now for several months - the best find ever! Food menu is a little different but amazing and the service and delivery is second to none! Brilliant all round thank you!

An absolute hidden gem. An Asian takeaway that is authentic, delicious and beautifully presented. The vegetables were fresh, imaginative and beyond expectations. Noodles tasty, spicy and full of goodies. Duck was excellent and customer service fantastic. 100% recommend and I am a tricky customer! X

We’ve not had a good Chinese in years (since we moved to the area in fact) as all the others we’ve had from Gloucester and Cheltenham are just tasteless and greasy. After craving Chinese and reading lots of tripadvisor reviews we decided to give Hakka...

Excellent meal from an extensive menu. Have to say we all thoroughly enjoyed the food quickly delivered and HOT. Delicious and full flavoured it was 10/10.

Delivered so quickly, and so well presented!! The food was absolutely delicious and highly recommend! The bao were amazing! Just a tip, would be nice if a chilli rating was added to the malaysian and schezuan dishes so you're aware of how spicy the dishes...

Delivered well within the time we were told. Completely delicious food. Enough spice to give a kick without burning the mouth in the chilli beef, good balance of veg / meat in everything. Even the egg fried rice was delicious!! My only criticism was that...

We love Hakka because, quite simply, they’re great! - Quick delivery time - Delicious food - Always arrives hot - Excellent value for money - No delivery charge 😊

I was recommended this restaurant by a friend and I am so glad that I was. My noodle dish was absolutely amazing. Best Chinese in Cheltenham! I will definitely be back to work my way through the dim sum menu!

Amazing! This restaurant will not disappoint.. the food has so much flavour and no grease. One of the best Chinese restaurants that I have tried!

Drove passed and impressed with the look! Ordered to pick up on Saturday night, food ready and waiting and piping hot! Absolutely delicious, possibly the best Chinese take away I’ve ever had! Fresh and full of flavour. Will definitely return

Having just returned from Malaysia, we were delighted to discover a new Chinese Malaysian take away on our doorstep. A first, tentative, order a couple of weeks ago was successful, so we went back last night. What a great meal - the Spring Rolls were...

Approx delivery was 45 minutes. Rang to chase after over an hour and eventually arrived cold after 90 minutes. Driver had gone to the racecourse first for another customer, that's completely wrong. My chicken was bloody, see photo, so left that. Driver left £10 by...

Food is cooked to perfection, very tasty, full of flavours. The only downside was we were told delivery would take approx 40 minutes and it took twice as long. But was worth the wait. Nicely packaged. All containers came in a paper bag (not plastic)....

Ordered for delivery two hours beforehand. No response on the phone. After it was an hour late I walked round to find a queue of other people who’d been waiting hours. Didn’t even get spoken to until I’d been waiting for 20 minutes. Won’t be...

Wonderful, fresh clean tasty food. Best Chinese I've ever had. Fantastic will definitely recommend !

A fantastic take-away restaurant, offering something a bit different with its take on Chinese and Malaysian food. The dishes taste wonderful, are beautifully presented and we always feel welcome and looked after. Highly recommended; you won't be disappointed!