Grosvenor Hotel Restaurant in Test Valley - Phone Number, Reservations, Reviews

Terrace ambiance pleasant. Several interesting dishes albeit the nibbles and one starter would have been more enjoyable with better attention to details, including sufficient volume of the key content. Mains and sweets were very good/pleasant. A disconnect between the menu and drinks ordering possibly an "evening off" and/or easily remedied, and whilst irritating didn't spoil the visit.

We had planned our trip we had not booked our lunch venue so this was a spontaneous drop in request. A beautiful Georgian hotel commanding a place on the high street of this pretty market town. We were warmly welcomed and so were our little yorkies too! Settled in a sunny bay window . Very beautiful decoration and comfortable seating. We ordered drinks wine and Guinness-the bar was located in the same room ( they had further restaurant seating and lounge area too) . After their arrival we ordered 3 roast beef’s and the veggie roast wellington. I did specifically say I wanted the full works with vegetable sides etc. A very nice time to catch with our friends and soak in the sunshine and pleasant atmosphere. After a “little” wait our meals arrived …. I did have to ask for my sides as just had two pieces of root vegetable wellington & pepper sauce & helping of greens .He brought over 2 dishes of cauliflower cheese .( the staff on duty were quite new so understandable a few hiccups) I had to them ask for a Yorkshire pudding and then some roast potatoes … I gave up asking for for vegetables ( he did bring another dish of cauliflower cheese). Everything was lovely delicious- but my gripe was as mine was the same price £19 as a meat dish it should come with all the extras . We had desserts but ours- lime meringue was disappointing not worth £9 but our friends had chocolate delice which looked/was tasty - choose wisely! I would recommend for a warm welcome and good menu choice.

My wife and I had Valentine’s Day lunch here. The food we chose was delicious - a big step up with a new chef Ollie, for the G. We started with scallops, the best we’ve ever tasted, and my wife then had a vegetable Wellington and I had celeriac baked in salt. We aren’t vegans or vegetarians so this was a departure for us. Both dishes were full of good flavours. We’d both happily have them again. The service, and the attentiveness, particularly from Nicky, the head waitress, were excellent and we were very pleased indeed. We will keep going back for special occasions. Highly recommended.

The decor, ambience and delightful professional staff made our visit to The Grosvenor a special treat on Valentine’s day. The food was exceptional, clearly there is talent in the kitchen, and enquiring, I was told a new head chef has joined the team. For me a diehard foodie, this holds much excitement for the future. The bar area served us delicious amuse-gueles and offered a good choice of fizz by the glass including Pol Roger white foil which was as always a real treat yet reasonably priced. I can’t wait for the summer weather when the alfresco dining in the garden courtyard opens. A delightful experience. Bravi Ragazzi!

Starter’s : Buffalo wings, pumpkin soup, squid …all excellent. Main: crab Linguine, Caesar salad Excellent (UK REGULATIONS insist burgers are Well Done. Wagu burger cooked well might as well be McDonald QuarterPounder. It’s a hockey puck. Either allow it to be rare or medium or take it off the menu.) Service was great . Food was excellent. Hotel is a pleasure to visit. Thank You

Pleasant welcome, broad lunch menu, prompt drinks offer and our food order was correctly taken. When the food arrived there were two minor items missing. Although staff were busying about, no one came to check that all was well. To have the offer of dessert, one had to summon a passing waiter. Quality of the food was in order and price was in line with the type of venue. To then add 12.5% service charge was an insult to the lack of service.

I came to The Grosvenor at the beginning of the month and sat with a group of friends, we got drinks which were all fine, however staff could have been a bit more attentive and approachable. We shared the Fish Platter (which I believe was a special at the time) & some other small plates. It was not what we had expected & most of it got left. I have never had muscles served cold before. Luckily we had space for desserts as these turned our visit around right at the last second. I had the Cheesecake which was delicious and clearly made in house rather than brought in like most places. Panna Cotta & a Cheese Board were also thoroughly enjoyed by our group. Overall an interesting meal that was made much better by such lovely puddings.

Having had a lovely visit to the Grosvenor back in February for valentines, we’d decided to return. What a mistake. We sat outside in the courtyard which is lovely. However, the staff were not only rude and acted as if we were an inconvenience, they were completely incompetent. Asking for orders before we had been given menus / wine lists, asking if our food was ok, but walking away before I had a chance to explain that one member of the party was still without his main course. The food was average at best and certainly didn’t warrant the cost.

My husband and I stayed at the Grosvenor the night of our Wedding day. We arranged for 10 of us to have breakfast the following morning in the Library, 5 residents at the hotel and 5 non-residents. The team were very accommodating, the service was wonderful, not over bearing but very attentive. The breakfast itself was cooked perfectly, delivered hot and we were not rushed so we could really enjoy sharing stories from the day before. Thank you for such a wonderful finish to the best weekend of our lives. Special thanks to Alex and Deborah for being the most joyful, happy and attentive people, you helped make it so very special.

The 4 of us couldn't remember getting such poor service for years. Appeared to be no management oversight leaving us at the mercy of a surly group of 3 who wished they weren't there and just didn’t care. Drinks meandered over after 20 minutes, getting some bread was a 30 minute effort and so on ... We cleared our own table at the end after the job got abandoned half way through. And arriving for Sunday roast, a choice of beef or pork should make the kitchens job fairly easy ... we put our order in to be told 'no pork'. Beef it is then! The shame of it is the decor is great in this lovely atmospheric hotel and the food when it arrived was excellent ... superb quality, generous, extra touches of gravy and piping hot veg. The chef is being badly let down by front of house and for the prices being charged customers deserve better. What a pity!

After eating in the lovely garden last summer we decided to make this venue our only Christmas dining place due to the cautions we personally now have in place due to the pandemic. After deciding not to stay overnight (in hindsight a good thing) we booked for a lunch with high expectations. Firstly there were no Christmas decorations apart from 1 tree with lights on in the dining room. Then, my cocktail was served in the bar with the girl actually holding the glass ignoring the trays sat by the drinks. No coaster was available so my drink was sliding round the marbled top table so was difficult to pick up. We were then offered a table by the doorway to the bar despite us booking a table in the restaurant. We were about to walk out when they found us a table in the restaurant. I have never written a long review as I think they can become tedious but I don't know how to abbreviate it without details. Our soup was delicious but the bread was served with a dish containing butter actually sat on the bread! There was nothing festive on the menu and most dishes contained some sort of hot spices which my husband cannot eat so he had to order a beefburger - an item we seldom eat, specially for our Christmas outing. It was overcooked and dry, burnt solid underneath, and he eventually gave up on it. I did take a photo but it looks as if an animal had regurgitated it so I won't post it. We commented twice but then decided that we would just leave and not bother with desserts or coffee. The hotel did not charge for the bad meal but we will never return and obviously word gets around. The waiting staff were dressed in jeans which we didn't think appropriate (maybe our age group but this is a hotel) and the service was slow as per other reviews. What a shame but we did find the seating uncomfortable and the restaurant atmosphere somewhat lacking.

Food was good but service was shocking! The staff had no clue what was going on. We were seated and then abandoned, had to ask for a wine list, had to ask for drinks and for our order to be taken. We were a table of 9 so not hard to miss! Food came and was delicious. Only one comment is the child portions are far too big. They cleared the plates and again we were abandoned. Never once asked for any more drinks or top up of water, no offer of dessert menu, we had to find them ourselves and then try and find someone to take our dessert order. Staff just floated about, there didn’t seem to be any management to run things. Little details like sauces and small side plates, gravy dishes all left on the table and not cleared. Management need to seriously train the staff and have someone overseeing on a “busy” Sunday. Embarrassing!

Popped in here without looking at the menu beforehand. I wish we had. When visiting before we have always had a reasonable sized meal for a average price, oh dear, not this time. The size of the meal would have hardly satisfied my cat and the dessert, well not sure what it was but it was supposed to have been a cheesecake. The price we were charged would have been enough for us to go elsewhere for double the amount of people. I can't even say anything good about the setting, there were cobwebs hanging from the ceiling, the chairs were not comfortable and there was no atmosphere whatsoever. Will definitely not be going back.

Best restaurant in Stockbridge by a long way. Fantastic garden dining, fantastic restaurant and fantastic bar dining. Can’t recommend it highly enough.

We went for lunch today to celebrate my birthday. We had a drink first in the Drawing Room as suggested by John and then went through to the Market Room. The food was out of this world, every course was just sublime. Credit to the head chef, Seb and his fantastic team. Also want to thank John for making us feel so at home, as usual. He is a brilliant sommelier and just an all round wonderful person. We will be back again soon.

Please visit here for food! Every dish was incredible, the staff were very friendly and helpful, and the decoration is modern elegant. I cannot recommend the food highly enough, the steak tartare for starter was one of the best I have had, the goats cheese pithivier was one of the best courses I have ever tasted. We also had the local English hampshire white wine to support British wine making which was lovely also. Absolutely stunning meal!

We thought this was going to be the best evening for some time, unfortunately & sadly it failed expectations. However the food was excellent, only praise for this BUT we were there for over 2 hours & in that time we only managed an apertiser and a main course each. It was all taking so long we had to ask if our food had been forgotten, (the restaurant was possibly only half full), - it was so so slow.... because of this we didn't have a desert, we didn't have any more patience to wait & wait, - a great shame. Small points, there were no fish knives for the fish course, & we had to ask for the redundant wine glasses to be removed, - it just lacked that caring attention to detail. The slow service was just a service, not a welcoming hospitable affair, our table was unfortunately by the entrance door, - far from the best table but we thought OK as the restaurant would fill up, but it didn't and other better positioned tables remained free. We wouldn't necessarily recommend this to friends without making them aware of the shortcomings, and we wouldn't hurry back, but if we did go back, we would ask for a table in the restaurant away from the entrance. As they say - 'room for improvement' Note: distinct contrary to the food, when asked the bill came literally within minutes....

Stockbridge is a delightful small market town and we opted to have lunch at the Grosvenor Hotel. Unfortunately it was a mistake, there was very little by way of a welcoming atmosphere and the food was bland and uninspired - there are better options for eating in and around Stockbridge

After a long wait for food at the three cups, we decided to give up there and try the grosvenor and were given a table, service was good, food was good, and more importantly service was prompt and we felt looked after, will be back again to try more

What a fantastic time we had. This was a surprise birthday celebration and the staff were wonderful in keeping the secret till the appropriate time. We were given a private function room and staff were on hand to meet all our needs with a smile. The food was exceptional and also worked well for the vegans in our family. We will be back.

Expensive and took 40 minutes for 7 drinks in the garden. Lovely garden brings it up to 2 stars. Staff don't give a damn on Saturday 9.10.21. This is not about the food, purely drink and service. Such a bad experience it is laughable. Photo...

We thought good rather than outstanding. Seemed to be a few too many ingredients in some of the dishes. Quality of produce is high but sometimes less is more. Of the savory dishes we have they were all quite rich in style and just needed...

Really disappointing in every respect apart from a lovely building in a good central position. The kitchen is not up to standard and the service front of house is chaotic, with a couple of knowledgeable staff desperately trying to cope around several very young and...

Just been a meal with local friends. We had all been out for the day, so we were casually dressed. We are all local business owners, and thought it would be nice to try the restaurant after it’s refurbishment. The hotel looks lovely but the...

We had the set tasting menu which is just the right length (at £75 is top value) * imaginative innovative menu and dishes * outstanding variety and quality of ingredients * stunning presentation * staff efficient and attentive All in all one of the best...

In Stockbridge for a long weekend to celebrate a birthday with family. Had a Garden Room & St Peters for our stay ...Wonderful in all aspects - Tastefully decorated with all comforts. Wonderful Breakfasts Enjoyed drinks in the grden / courtyard area - Great Setting...

Re vamped and superb.food excellent and service courtyard ideal for relaxing drinks.in fact we intend to visit again soon

We enjoyed excellent food, service and ambience for a memorable evening meal. Would not hesitate to recommend

Visited with friends for lunch, delicious roast lamb, short rib burger and trout Nicoise. We sat in La Hutte as rain was predicted! The Grosvenor has been massively improved over the last couple of years and has gone from a stuffy, dreary country hotel to...

Met a group of friends having not been to the Grosvenor for many years. Easy to see how the improvements have been made to the hotel. The outdoor seating area looked great. Menu looked pricey, but well worth the money. Not a single bad comment...

Friend Nick had booked breakfast in the garden pre fishing on the test and we were warmly welcomed and shown to a lovely table in the beautiful garden - lots of french overtones here and a great colour scheme. The food was really nice but...

Went for lunch today to celebrate my birthday with my husband. Weather was threatening rain and we were outside but undercover. Staff were amazing, offered us blankets and hot water bottles as we sat down. Limited terrace menu but absolutely delicious. Well presented and so...

extortionate price for a single Gin £9.50 + The Tonic at £2.90 = £12 . 40 . shocked! let's face it we were in a village in Hampshire NOT Knightsbridge.

A gorgeous evening. V friendly staff, very Covid safe without it in any way spoiling the atmosphere, unbelievably delicious food - so many lovely things on the menu, it was difficult to choose! And the Christmas decorations are beautiful.

Most enjoyable lunch which my father thoroughly enjoyed on his 90th birthday. The quality of the food was fantastic, both in presentation and taste. Excellent service when booking, requesting special requirements and on the day. Thank you for going that extra mile it made all...

Really spacious restaurant space, with a spot-on Sunday lunch menu and a good wine list. There is not a wide choice but what there is is excellent. Very friendly and helpful staff. Highly recommended.

The newly formed outside terrace was very welcoming and presents a pleasant surrounding for lunch. I enjoyed the smoked salmon starter as did my companion. I opted for the lobster which was well presented and prepared so was easy and tasty to eat. My friend enjoyed the home-made burger. I had a panda cotta with Eaton mess and my partner chose cheese biscuits.Altogether an enjoyable experience with good service and prompt preparation of the food.

Ate outside for lunch - nice setting - steak superb, burger average - desert menu very limited so declined. Service was poor - long wait for food and after another long wait had to ask for someone to clear plates. Waitress did not smile once. Apart from one bottle of hand gel little evidence of COVID precautions.

We stayed in this hotel for 3 nights and the experience was wonderful . We had a beautiful room with a very comfortable queen size bed and the most amazing walk in shower . The grounds in the garden were kept immaculate with seating outside and heaters . The food in the restaurant was gorgeous The breakfast was delicious , we had an amazing fillet steak , the beef burger was delicious and the most refreshing and flavoursome ice creams and sorbets . The staff were so welcoming and friendly and nothing was too much trouble . This hotel is beautiful and if your up that way we can’t recommend it enough . A fantastic break we had and will definitely be returning .

The title of this review may sound a bit patronising but that's our clear reflection of a first visit to the Grosvenor and it doesn't quite warrant a 4* review as yet.The greeting on arrival didn't create a best first impression, as the manager wandered off and we were seemingly expected to follow, before being directed to a table in the far corner of a virtually deserted dining room.Things improved when our waitress came over to take us through the menu and wine list - the service was consistently good throughout our meal.The menu was fine for a light lunch but am not sure it would float my boat if we had been there for an evening meal. We ordered mussels (beautiful) and lobster roll (big brioche bun and plenty of dressing but not much lobster) and enjoyed the Spanish white wine which our waitress recommended.Overall an enjoyable lunch in pleasant but slightly soul-less surroundings and it still feels like work in progress (not just because the building is covered in scaffolding). Shows promise but we will leave it a little while before returning.

We’ve dined here twice now, in a large party and as couple. Both times the food has been fantastic and a very pleasant dining experience. We visit most local restaurants and I’d definitely put the Grosvenor on our shortlist of recommendations.

Lovely location outside in the garden. Fab food. Great staff thanks a lot. A pleasant rest bite from the world for a few hours

Some good options on the food menu, including some vegan options. The place had hardly any customers but we didn't feel intimidated.

Lunch in the bar at the Grosvenor today. Their new menu is fabulous. So hard to choose. However we both plumped for the lobster in brioche bun. Lovely, fresh, tender and light. Superb for lunch.

A bit dubious going in - front of building covered in scaffolding and no outside menu and expected it to be a Green King pub from previous reports. Discovered it had changed hands and it was the first day of our waiter, too!. Only ordered sandwiches but they turned out to be absolutely gorgeous despite a very reasonable price The waiter was very attentive - the service fast - would definitely eat here if in Stockbridge again

Salle de restaurant très confortable (cosy) on est pas les uns sur les autres, un ballet au service discret et efficace.Une restauration de très bon niveau. Nous avons mangé à la carte, le coût est assez élevé mais c'est un gage de qualité et l'occasion de manger des plats originaux (caille, chevreuil…)Le menu de la semaine (midi) en trois plats pour 20 livres est très certainement un excellent "deal"Nous sommes arrivés en début de service sans réserver mais la salle s'est vite remplie donc pour les candidats prévoyez de réserver.

We went for an impromtu lunch and had an excellent meal. The set menu is great and the main menu is also delicious. A great wine list and excellent and efficient service. All in all - top notch.

Sunday lunch for 9. Most of us had the beef which was very nice. Vegetables were nice. Desserts were good. Staff were friendly. Dining room and bar were both comfortable and pleasant. I'd have preferred more than a couple of potatoes would be my only gripe. Being a large group you can often get food coming out in batches but it all came together. Would recommend.

We returned today for Sunday lunch. It was busy and obviously popular! Sadly the demand was more than perhaps could be coped with! The roast beef was barely warmed and was not cooked! We like rare roast beef but this was barely warmed! The hot gravy we were given did not improve matters. The vegetables were acceptable if over done and the roast potatoes clearly cooked off and reheated making them hard. The cauliflower cheese was nice in flavour but burnt on the top! We had not been asked how we liked our beef to be cooked and frankly I could not face asking for it to be re cooked and having to wait or a drama made out of my asking for it to be cooked!. I left virtually all my beef as it was raw! no one was interested as to why! This place started out as a cut above other places in Stockbridge and I rated it as excellent but today it was just ordinary and below par . Such a shame !

Two fly-fishing friends have lunch regularly. The refurbished Grosvenor Hotel has made Stockbridge even more attractive. We enjoyed the table d’hote In the restaurant, and the service was fantastic. The room is beautiful, and interesting. Very good value for money.

The new management of The Grosvenor Hotel Stockbridge has Worked a miracle. We didn’t recognize the decor or the wonderful new menu. The four of us had fantastic meals including the savory pie, duck confit, mussels , dessert and very attentive service. The restaurant was full and buzzing on Saturday night. Lucy Townsend from the Greyhound

We know this establishment well and have always hoped it may become somewhere wort visiting as in the past, the food has been plain horrid. We went a few weeks ago and it is changing for the better. The food was definitely an improvement, but the service was very slow and patchy. I think this is a training issue as a number were young and in experienced and i am sure t hey will get there. Maybe not the young man who refused to write our orders down and then had to be repeated to someone else later. The decor will take time as still feels "cold" and not welcoming. However i am aware of great plans. I wish it well as it is a fantastic opportunity and should be an iconic establishment in the fishing capital of England!

The Grosvenor seems to have had a massive facelift. We were impressed with the light airy dining room with the white damask serviettes and table cloths. Everything was very fresh and new. The staff were exceptionally friendly and could not do enough for you. We enjoyed the cheesy fish pie with salmon,cod,scallops and prawns - beautifully cooked with just the right amount of buttery mash. It was the nicest I have ever had out as the chef had dispensed with the creamy sauce which is often overpowering and indigestible. It was serve with some very nice tender stem broccoli sprinkled with cheese. We also had a carafe of wine and some Hilton water. We finishe our meal with some interesting ice cream and sorbet. The bill came to £65 without the tip. We shall definitely go again and try the roast beef next time. All in all an excellent experience.

The Grosvenor Hotel, once a rather tired place, has been given new life with new ownership. We had a lovely dinner in the refreshed dining room - great food from an interesting menu. Highly recommend, and I look forward to returning again.

We stopped by at The Grosvenor on the off chance of getting a Sunday lunch. Luckily for us it was half empty. We ordered a roast beef lunch. What a pleasant surprise, the waiting staff were attentive and cheerful,the water was chilled and the food was brilliant. I couldn't have eaten better if I had cooked it myself. Everything on the plate was delicious. Tender meat,tasty gravy,crispy roasties, mixed roasted vegetables that weren't cooked to a mush and green beans that were cooked to perfection. The whole experience far exceeded my expectations. Things are definitely looking up at The Grosvenor- so why was it half empty? We will be back but I guess the word will spread about how good the place is and no doubt next time we will have to book.

Went for a first meal recently following the renovation of what had become a sadly run down establishment. Talk about injecting new life! Lucy and co have done a great job and there is more in the pipeline. Enjoyed a lovely dinner, the main course a delicious trout fish pie. Meanwhile, the staff were cheerful and welcoming. All in all, a delightful evening.

We had lunch at The Grosvenor today while we were in Stockbridge. We are so glad we did. The fixed price menu was superb. An inventive selection of dishes superbly conceived and cooked at a very reasonable price. We had a very good welcome and the service was excellent. Highly reccomended.

Over the years we have watched this lovely hotel get tired and disheveled. The new owners have achieved an amazing transformation in a very short space of time. I understand a more root and branch refurbishment is to come, but hats off to the team for the work to date. Very welcoming and stylish.

Having stayed previously, the improvement achieved in only a couple of weeks by the new management is quite remarkable. Although at the moment most of the changes are in the refreshed public areas, my bedroom was spotlessly clean with good quality linen and toiletries. Breakfast served in the refurbished dining room, until late, which suited the sloth in me, an unusually well thought out menu, which augurs well for the restaurant menu, which I was not able to try. Good bar, particularly as the sticky carpet a thing of the past - tables still a trifle tenacious - but very reasonably priced drinks. Nothing appeared to be too much trouble for the helpful and smiling staff and management, having one's bags carried, greatly appreciated. I just hope that they can keep up this stylish, enthusiastic revival, if so, they deserve to succeed. I will certainly return.

As someone who has grown up in Stockbridge, I have always thought the Grosvenor was the one place that let the high street down (sticky unclean tables, tatty decor and inedible food). However, wow! what a change for the better!!

We stopped here while on the way. We sat down in the pub area as we wanted to be quicker and not have a long sit down lunch. The people were friendly and the food was good. But it wasn't anything special. Next time I'd probably go to the hotel-restaurant side, or a different restaurant. Not because the food was bad, but for the smell. The pub area allows dogs, which is a choice to be respected. But I didn't like it to smell like dogs without dogs being there. My preference. I just wanted to inform you dogs are allowed in the pub.

We stayed here for one night on 12th Feb. We couldn't find anyone on the desk to check us in but after ringing the bell someone came from the kitchen. It seems they are understaffed and having to cover numerous roles at once. The staff were very friendly and helpful, we just felt they were being asked to cover too much. Our room was ok but a bit tired. The bed was comfortable and it was clean but the decor and furniture need updating. Despite the brochure stating that food was available until 10pm, we were told at 9pm that the kitchen had closed. Breakfast was ok but the cooked English was very small and the poached egg was hard. It was ok for the money but not worth more than the £62 we paid.

Had a 3 course meal with wine for 3, lovely surroundings, very pleasant evening, will definitely visit again very soon

Room was clean and a good size but could definitely do with updating as not the best of decors, room was warm but bathroom was freezing.

No one at reception to check in.no food when we got there before nine pm.traveled all the way from Gatwick so had to go to co-op and buy some snacks.very short staffed and dirty rooms and bathrooms not much better.manager there had very large husky dog which was very in nerving and nearly knocked me over if you don't have to stay in area pick another hotel furnishings very tired and bed totally uncomfortable very disappointed

Had a fantastic evening with friends at The Grosvenor Hotel and entertained by Rod Stewart tribute act. Fantastic atmosphere, a buffet laid out and looked amazing, but they went the extra mile to serve me my meal due to a food intolerance. Great staff, and fab Manager, well done Becca. Happy New year everyone.

We joined friends in seeing the new year in at the Grosvenor in Stockbridge. The buffet that was laid on was really tasty and there was lots of it. The entertainment was a Rod Stewart tribute act who was absolutely brilliant. The staff were friendly and attentive without being pushy. All in all a smashing start to 2019 courtesy of Rebecca and all the staff at the Grosvenor !! Happy to recommend and will definitely be returning.

I first went to this hotel when I was six years old with a Baroness although i can’t remember that far back but throughout the years I went there often . Lords and ladies frequently stayed there from London for the river test fishing. I was a regular visitor there and unfortunately saw the hotel gradually going downhill. After my last visit there I shall never return , awful food sent over cooked and undercooked . Staff very badly dressed and hotel not really clean. What a shame ruined by Green King . Lord J Ferraro.

Reasonably priced lunch menu, good choice of vegetarian options, well cooked food. Warm, comfortable bar area - dogs welcome - and friendly staff. We have eaten here every day for a week and will be coming again regularly in the New Year.

An all round poor experience. We were not staying at the hotel but went for a family dinner. We were not greeted as we arrived despite 3 staff milling around. We had to go to Reception who confirmed we were in the Dining Room. We then had to find our own table and guessed the right one! My father in law then had to go and confirm we were in the right place. Not a great start and not boding well for the rest of the evening. The waitress was then not very familiar with the menu and I had to point out that they did sell Ginger Beer. I ordered a bottle of Big Earl Malbec Red Wine. She said she wasn’t sure if they had that anymore. She returned with a different bottle and with no idea if it was a similar price. However the wine was nice which was the single highlight of the evening. We ordered food; 2 starters and 6 main courses. The waitress returned shortly afterwards as 2 of the burgers ordered by my sons were not available. They reordered and a third dish was not available so my youngest son ordered again. I ordered the Wagyu burger and she returned to tell me that wasn’t available either. So I ordered the Fillet Steak. Guess what- not available and then Chicken Fajitas, not available either so on my fourth choice ordered Hunters Chicken even though I didn’t really want that. 10 mins later the waitress returned again to tell me my Starter of King Prawns in Chilli and Garlic was not available so I ordered Scallops with bacon on a pea purée. My son had the same starter. Both were cold, the bacon was more fat than meat and the pea wasn’t seasoned. Bland was the word my son used. My wife and son had chicken burgers and both were over cooked and the salad was scraggy. My Hunters Chicken was over cooked and the chicken had the texture of rubber. The plates were all cold. The bacon was just fatty and the BBQ sauce was burnt on the dish. The salad was definitely not fresh and the coleslaw was not freshly made and with full fat mayonnaise.

No welcome on arrival, in fact the hotel staff all seemed pre-occupied. No-one showed us to our table. We just guessed which table was ours as we were a group of 6. After ordering we were then told 3 of the 7 mains not available. My son had to change his order 3 times and husband 4 times to get something which was available. Then my husband’s starter wasn’t available and when his main arrived it was awful. Some of the others were ok but not worth the price charged. The scallops starter was tasteless too. This was supposed to be our family Xmas meal with my parents who had travelled over from Ireland. The whole experience was poor. The drinks service was slow too, we had to ask twice for a jug of water. And my son’s first choice drink wasn’t available. Behind us was a table with some of the breakfast stuff on display too. Although they gave us 10% off the meal it was not worth it and we will never return here.

We had 26 booked in for our annual Christmas meal. We had all precooked which meant food could all be served together and there wouldn’t be s huge amount of waiting around.

We booked through Booking . com very good rate including Breakfast . we arrived Grosvenor hotel a warm welcome from reception staff. are room was very clean ( room 24 ) looked out on the main road . plenty of tea /coffee bottles of water .& biscuits .large bathroom with shower above a bath .the room was warm and plenty of room to move around .The breakfast was ok .hot water for tea & coffee could be better as the earn was to small for the amount of people to use at one time .We had evening meal on our first night lovely food .it was a great 2 night stay .thank you .

With friends for a early Christmas get together. Had preordered food. Starter was Crayfish Cocktail, really a nasty, bitter taste to the sauce that smothered the Crayfish. We both sent it back and ordered soup instead. Soup was vegetable, but tasted like cloves had been added, so not overly pleasant. Main course Steak, mine wasn’t very hot but was cooked as requested. 3 small mushrooms, chips, some green leaves and tomato. Pepper sauce on the side. Dessert Chocolate and Kitch torte. Obviously bought in, served with ice cream. Nothing to write home about. Water glasses on table but had to ask for jugs to be brought to us. Very disappointing food.

Staff friendly and helpful, room tired, and the bathroom was such that you would find in an institution. Our breakfast was the worse we have experienced for 8 years! I am so pleased we hadn't decided to dine there the night before!

We stayed in October and ate in the restaurant on both evenings during our stay. I had the fillet steak, which was cooked to perfection. My husband had the sea bass risotto which he said was also very good. Food was hot and plentiful.

Nice enough environment and food was ok. Service average and surprised table wasn't cleared before kids desserts and even before we left. Choice of coffees also poor.

After a great week at the above hotel I just had to write a review.

I visited this hotel in Stockbridge for lunch and enjoyed the experience. The food was quite good, tasty and nicely prepared, and very reasonably priced. The service was also very good, and fast, with friendly staff. My only complaint, if anything at all, is that the place didn't seem clean to me. Crumbs on the table, on the bar, on the carpet, and it just generally looked as if it needed a good clean. But that's my only con amid a lot of pros. The atmosphere and ambience is quite nice too. We had a lovely table in the sun by the window. We didn't stay in the rooms, so I cannot comment on them.

The hotel was large and clean. There is a lovely garden with nice areas of secluded seating, so you don’t feel like you’re ‘in the middle’ of everyone. The room was very comfortable and clean. The hotel is very old and could do with some updating. There is limited paring to the rear for guests so that’s a bonus. The restaurant is very nice. The food was amazing and very reasonably priced. The staff were warm and friendly and extremely polite. I recommend this hotel.

Booked here for lunch to celebrate wedding anniversary, thought it strange no one else was in the dining room. Crumbs on tables and floor, obviously had not been swept for a while. Ordered steak which was inedible so replaced with another only marginally better. Staff did their best and gave us free desserts but it totally ruined our day. Waitress said they are changing provider as so many complaints! Would never eat here again.

Thank you do much Rebecca and her team for making our stay so special for Jimmy's birthday . Such great place stay. Never looses it's charm for us. Be back next month . Great place great food great staff. Highly recommend

Two of us ordered Cod wrapped in Pancetta. When the dish arrived there was no Pancetta (kitchen had run out) and the cod was very dry and very overcooked. The asparagus was so raw that we were unable to cut into it. The new potatoes were tastless and dry. We were offered an alternative meal, but declined and in all fairness they took these off the bill. I had a starter of Scallops and from memory I think there were 2/3 on the plate and they were cold inside and had either come from the freezer or a very cold fridge. We stayed two more nights in the Grosvenor but ate elsewhere on each occasion. There was talk of a new chef arriving and I hope he has!

A group of 18 of us, a car club stayed for 3 nights at this hotel.

This could be an amazing venue with just a bit of a facelift, parquet floor needs sanding down and varnishing the staff try their hardest to overcome obvious equipment failures and present a professional business and made it an enjoyable visit but it needs some TLC.

We were staying in the hotel and chose to eat there. It seemed a bit disorganised, one of our meals was totally different to what had been ordered (we were ordering off the Sunday menu and the order he put through was off the normal menu which we didn't see), I had a 25% off voucher which I showed when I ordered, however, the discount hadn't been applied when we paid our bill the next morning (but this was immediately rectified). We also had breakfast, which was very tasty - there is a great choice.

Stockbridge High Street can be a bit of a nightmare for parking but we managed to find a space outside The Grosvenor so went in on the off chance.

We booked a table for twelve at this hotel and would say that on previous visits we have been impressed at the service, quality of food and value for money.

Had lunch and coffee with a friend, friendly staff and food was good. The hotel is looking a little tired, could do with a facelift!!

Well booked a table on line for seven of us. Arrived to be told they had no idea about the booking, waited 20mins for order to be taken 30 mins for starters 30 mins for mains the food was all badly prepared and small portions for the price.Only plus side beer was good and the waitress was very pleasant and hard working.

We have been coming to Governor hotel for many years for long weekend stays. It was so lovely this time to receive such warm welcome from new manager Becca. She is a real credit to the hotel.

Booked lunch here in the restaurant and was sorely disappointed. Glasses were dirty, seats stained with split drinks and tables scuffed. Generally, felt like a very tired place that could be an amazing goldmine for the right owners. On arrival we were seated (only one other table being used on a Saturday lunchtime in the entire time we were there) and provided with menus. Having ordered 3 different mains our party was informed that none of the dishes were available due to “kitchen issues” (inspiring stuff). We then waited for 40 minutes for a shared warm plater starter that was basically deep fried pub fair that I thought died out on the 80s. My main course of beef pie was grisly and very much bought in. Overall, disappointing and there are a couple of lovely pubs up the road that were busy and had great menus that I would certainly recommend.

been coming here for several years

We've had a family lunch here several times over the past few years as it is conveniently situated for a 'cousins' get together. Between us we must have sampled most of the menu and have never had a bad meal or cause to complain.

The food here was fine and a suitable location for people with small children as lots of space. I ordered the Wagyu burger and the waitress clearly didn’t understand what I meant. The burger then came without a bun. The lady offered to replace the whole thing until I said that having a bun was just fine! Food was ok and reasonably priced, however, service and a personal touch was definitely lacking.

Had dinner here two nights in a row in the pub. The food was ample, delicious and well priced. There was a good variety on the menu. We had fish and chip, ribs, steak and ale pie, short rib with pulled pork.

I would give minus 10 if I could. Went here on my birthday last week...they had a wedding taking place and should really just have closed the kitchen. We ordered two sandwiches, some nachos to share and some chips. 45/50 minutes after ordering they brought out two sandwiches - only one of which was ours, we explained that we ordered two the same and the waitress argued with us then stomped off. Another 10 minutes later our nachos to share turned up - £6.99, the description on the menu was "With grated Cheddar & mozzarella, tomato salsa, sour cream,

We stopped here for a late lunch. When you walk in, there is a dining room on the left, no...

I had breakfast and dinner at the Grosvenor and wish I had not. The dining room was grubby - tables greasy, dead flies on the windowsill. Butter in individual pats. You get the drill?I ordered kippers and was served two tiny, sad little slivers of kipper - even the waitress laughed about the portion and told me that was 'all you get with Green King's supplier'. Coffee was overbrewed and reminded me of old times. Dinner was truly average at best. I had the safest food I could find - fish and chips. The chips were undercooked, just off white and flabby. The fish was OK but nothing more. Staff were working really hard but evidently stressed,I am not surprised to see that the Grosvenor gets so many poor write ups. It is a shabby, grubby excuse of a hotel and restaurant (have a look at the garden - it is an embarrassment to the catering trade) and Green King should be ashamed of their lack of investment in a true Georgian gem sitting at the centre of a fabulous and special town. Surely someone will buy it and turn it round?

Stayed here twice before, and it's a shame it's gone down hill yet again changing managers for god knows how many times. Food was awful and we weren't only Ines to complain about sticky tables....