Grosvenor G Casino Stockton in Stockton-on-Tees

Hello, I visited the casino a few days ago, I unfortunately took quite ill, and the paramedics were called, I would just like to thank the staff involved whom were just amazing!! They were so attentive, and caring, and helped put me at ease throughout my ordeal. I would like to do a big shout out for, the Deputy Manager Steve, and one of the security team, who stayed with me the whole time , but in particularly Jo, whom never left my side, her professionalism, & reassuring manner was impeccable . "Thank you"!!!!

Service was First class.Jake our waiter was very professional and welcoming.All full and had a good night.Going to win

Nice place to visit for a drink and a chat. You can play roulettes tables but we prefer to play the roulette machines. Free coffee and soft drinks Need to be member to go in

Menu is much improved but strangely there was not a list of Starters. Braised beef much recommended, The evening was great until the so called caberet started up. The noise was deafening, precluding all conversation. This place really needs to understand that it is possible to entertain people without damaging their ear drums. Good fun on the roulette table and a small win for once to cap what was (except fot the noise) a great night out.

I Visiting the casino last night with a friend after work. At about 11 I tried to order food to be told the kitchen was closed until 1am because they were doing a buffet for Chinese New Year. That was absolutely fair enough and I had no issue with that. At 1.10am I returned back to the bar to order some food to be told by the same girl that they were not serving but she would go check and come to the table to let me know. After a further 15 mins the team member never came over so we left and went elsewhere for food. The gent that was hosting the night did walk around at midnight telling everyone to help themselves at the buffet which was lovely but unfortunately I don’t like Chinese food. Overall a disappointing night.

Me and my boyfriend come fairly regularly, and cannot fault the food in any way. We also like to play some table games while we’re visiting and the staff are always so helpful and knowledgable, and are more than happy to explain the rules if I’m a little unsure of a game.

Came to the casino with a group of friends and firstly went to the bar to ask for food, and we were told the restaurant was closed so they only had crisps ‘get them from the end of the bar’ , later we were told by the women on the blackjack table we could order toasties. We then asked for them and jules who took the order was very abrupt and rude. After we got the toasties she didnt bring the sauces to me, everything seemed a problem. Then we got the wrong drinks sent to us, took them back to the bar and we mentioned to jules that she told us they had no food and she poured the wrong drinks, she then told us we were the worst customers she’s had, and told her colleagues we were ‘a***holes’ which we heard..will not return.

Had a fab night out here as 2 couples. The bar was great, all good drinks. Helpful croupier on the roulette, very patient for those with questions etc. Used the restaurant and was met by Christine who was lovely and due to an allergy request the chef Stan couldn’t be more helpful and produced some fantastic food. Will be back again and looking forward to it.

A well run establishment apart from the sound level of the piped music which is way over the top. Menu which changes occasionally is reasonable and not too expensive. Good set of tables offering the usual ways of parting you from your money

as me and three other lads go there at the end of every month we thought it would be a good idea to take the rest of the work lads we had a little flutter first then all went for food it was spot on as always there was a really helpful young girl very pleasant at the bar I think her name was lizzie well done to her we all enjoyed the nigh

Love this place when I fancy a drink or a little flutter. They gave various entertainment nights but I prefer it when it is quiet. Staff are friendly, free parking.

We’ve been here a fair few times now and enjoyed it each visit. The food is pretty good and drinks selection is varied whilst not being stupidly expensive. The staff are friendly, it’s clean and the acts they have on Saturdays are generally of a good quality.

Sharleane, was absolutely fantastic. Meal was amazing. Great experience and really good service. Bar was busy but sharleane dealt with it like a pro x

Good food prawn fried noodles with chillie sauce. Nice selection of drinks and cocktails. Freindly staff

Visited mid week and ordered coffee and desert in bar area but were put off by awful smell. Man next to us was constantly vaping huge puffs of smoke into the room. We had to move seats, but vile smile spread. Staff said smell was spreading thru Aircon but didn't think it was the vape. Wether or not it was, having someone constantly vaping huge puffs of smoke when your eating is not acceptable.

Sat in here to watch the boxing and had a few drinks (and a few spins on the slots). It's a nice casino with a great atmosphere.

this place does some really nice chicken burgers i was playing poker on tuesday evening and ordered the burger as i was getting peckish it was very tasty and to top the evening off i had a amazing time playing poker didnt win but was really enjoyable

Recientemente visité el casino, después de un viaje de compras a Teespark. Mucho aparcamiento y fácil de encontrar. Justo saliendo de la A19. Fuimos recibidos por dos recepcionistas agradable, que nos informó de que son normalmente chandal aceptable, aunque sin ser permitidos en este momento. Estas son normas diferentes a otros casinos grosvenor. Sin embargo, el casino está bien pensado, muy bien organizado. Precioso bar grande, con asientos cómodos. Menú del bar y menú del restaurante tanto parecía bueno, sin embargo, nos informaron de que la comida no se sirve hasta las 18:00, que fue extremadamente decepcionante. Sin duda, volvería de nuevo.

Reservé una mesa para mi cumpleaños 70 de julio. madre Nos cuidaron por Wendy, que no podía haber hecho más por nosotros, ella era genial. La comida era deliciosa y todo el mundo hablaba durante toda la comida sobre lo bonito que era. Mi madre tenía una noche tan buena, y nosotros 7 volveré sin dudarlo, gracias.

Lo pasamos de maravilla en el restaurante en el Grosvenor Casino. Cuando reserva les dije que era mi cumpleaños de Nana. Llegamos a una mesa decorada, una apuesta e incluso champán en la mesa -como una sorpresa, excelente servicio y mucho más de lo que esperábamos! !

I have been coming to this casino since it opened and the staff are brilliant especially Mirko and Antonella, they are responsible, friendly and take the time to explain everything that customers don't know helping them to understand.

Recientemente visité el casino, ya que no había sido por algunos meses. Excelente selección de cosas para hacer. He estado en el restaurante y la comida es deliciosa. Recomendaría una visita a cualquiera que caprichos culinarios algo diferente para hacer en una noche.

Después de mirar la programación de póquer en línea decidí conducir 40 km para jugar su torneo de noche anunciada el miércoles. Un jugador de poker profesional soy consciente de que los casinos tienden a cambiar sus horarios de póker en una base regular. Con esto en mente llamé al casino y preguntó si el torneo empezaba a las 8 de la tarde como está estipulado en su página web a la que me dijeron "sí y llevar un pasaporte o carné si no es miembro".

Took my wife Jackie to the Grosvenor casino for her birthday we had a great meal in the restaurant with some nice drinks then off for a little flutter on the tables. A great night and the service was excellent by all the staff.

Mi familia y yo visitamos el casino durante el fin de semana. El personal era amable y profesional. Laura nos sirven en el bar y en el restaurante; excelente miembro de personal. La comida era maravillosa. También delt con Christine y Csongi V. . . . Qué gente encantadora. Se desvivieron, siendo servicial y agradable. Sin duda volveremos.

We came here last night for the first time and had a great night. I've recently got back from Las Vegas and I was dying to play some roulette so we came here and weren't disappointed. The staff are very professional and friendly and there's a nice atmosphere in here. The drinks are reasonably priced and it always helps when you have a nice little win on the slots. Thanks for a great night we'll be back.

I would definitely recommend grosvenor casino in stockton to any of my friends or family . Everytime i walk in i feel welcome , like most places it's very dull and boring but at the casino I feel very welcome . The security are absolutely spot , they are very polite and help you if needed if any queries or they point you in the right direction. Had a go on blackjack , started to lose money and was starting to put me down and the member of staff (Alberto) cheered me . It's very rare you get dealers that help you feel happy . Then jumped on the roulette and Liam the dealer was funny and helped out massively . Liam explained to me how to play roulette as i kept putting the wrong chips onto the higher bet boxes.We had a great night at the casino , all the staff smiling .But if you need help with something , look for either lizzie (she is like a manager , she was very helpful ) Alberto ( He will cheer you up , if your feeling down .Liam ( I felt as he had great knowledge of all games , which is fantastic .Also look for a dealer called Gareth ( get onto his table , had a few lucky strikes with him on the blackjack. So spent quite a bit of money but still left with a smile on my face because of these members of staff as they kept me smiling throughout my visit . And I will be going again .

I've been a few times but honestly think they need to upgrade there slot machines the staff are ok, but if you want a drink you normally have to go to bar as it's hard to find a member of staff on the floor Tea coff is fee that's the up side.

Visiting Stockton for the weekend. We went to the casino for a three course meal and a night gambling. The casino offers a great deal for this. The food is really good for the price and the staff are very friendly.The pate was really nice. A strong whiskey flavour which I liked. The main was basically a small Christmas dinner with beef medallions. The beef was tender and cooked medium, it was beautiful. The vegetables were nice and not too soft and the gravy has peppercorn sauce in which gave it a nice twist. For dessert I had the Christmas pudding. I am not usually a fan of this but the spiced custard was a treat. The chocolate and orange cheesecake was the best though (according to others in the party).The entertainment was a Freddie Mercury Tribute act. He was really good. A lot of the songs were the hits and everyone was singing along.With the meal you get a £5 free bet. I played at the roulette table. The bar and tables have a nice atmosphere. It is very different from other casinos i have visited.All in all, value for money and a great night. Would recommend for Christmas work parties or group bookings if you want a different type of night out.

Seven of us visited this Casino and had the £15 deal. It was worth every penny. The table was nicely set and the meal was excellent. Only downside there was waitress was a bit miserable. Door and bar staff very pleasant and helpful. Had a fantastic night and the cabaret was great. Looking forward to visiting again.

The casino itself isn't bad- most of the staff are pretty good, it has a decent atmosphere and the facilities are good. However, there always seems to be issues with the swiping your card to gain entry and on occasions the bar staff can disappear and you can be left waiting a good while before anyone notices you're there.

Been to the casino a couple of times but never for a birthday. We had a sit-down meal at the restaurant which was gorgeous. Steak cooked to perfection. They have a deal where you can pay £15 and you will get a meal, alcoholic drink and free £5 bet so we all went for this deal. Well worth it. Would do it all again!

My wife and I live near by and decided to have a night out at the casino, we were already members but hadn't been for a while, there's plenty of games to have a punt on and we decided to have some food.The service was great and we got our food soon after we orderedMy wife had a rump steak which was cooked perfectly and I had a Parmo which looked really nice and tasted great too.The whole night was great from start to finish we will definitely be back and hopefully have better luck next time with our bets!

I can recommend the restaurant inside. We ordered a steak and chicken, it was very nice and the portions were appropriate. Before entering the casino you have to register and get a card but that's alright as it only takes about 10 minutes for 2 people. The staff is nice but needs to focus on the customers more

Good location with excellent parking facilities. The casino is clean with a good variety of gaming machines.

I've been here a few times. It's a pretty decent casino. They have plenty of different games to play, roulette, card games and a slot machine area, they also have a poker room upstairs. They have a decent bar with good service. Sometimes they have entertainment on like a singer, it sets a pretty good mood. Definitely worth a visit if you like casinos.

Fantastic food great service from the waitress team shan nan Amy and Charles the manager great night thank u

Second time at the casino. And have to say the meal was lovely . Great fun on the roulette table to the staff are always friendly and helpful. Really enjoyed the evening.

First time we had visited the Grosvenor as usually went to the other one over teesside park but we thought we would give it at go !!!! upon entering we were greeted by a very swift and efficient reception team who signed us up quickly.The place is very clean and very glam and within minutes of taking a seat a lovely man called Charles came over and introduced himself and told us all about what the Grosvenor had to offer, he confirmed our restaurant reservation and talked us though a couple of offers that were available, he took our food orders and left us to relax in the bar whilst the food was prepared, he shortly after came and got us and escorted us to our table where our meals were ready, 3 of us had steak and 1 a chicken parmo all were cooked toPerfection and presented beautifully.After the meal we hit the tables and thoroughly enjoyed having a little gamble, even at a point where there was a little commotion with a drunken punter which can sometimes happen on a Saturday night the staff dealt with it with the minimum of fuss.The night we went there was also a Taylor swift tribute act on who was fantastic and added a real entertainment factor to the night, so much so that we ended up being there for 5 hours.Charles is a real asset to the place and the food was a scrummy so overall we will definately be back again very soon !!!!

This is a good night out however it can be spoiled as they do not have enough staff / tables open when it is busy. This results in tables being too crowded and you cannot get on to play a game.

On arriving at the restaurant we were greeted by Sally who then went out of her way to make our evening extra special, Sally the waitress A+, prawns to start followed by fillet all cooked perfect, food A+, a must to visit! Chris & Lyndsey x

Beautiful venue and the staff were so helpful and polite. Your welcomed in even by management and made to feel welcome and they look after you whilst your there.

I have always wondered why the Casino restaurant seems so quiet and I guess now I know. Lovely greeting and service generally but there was a lot that they didnt have from the menu... Rib Eye Steak, Chicken stuffed with goats cheese etc (kind of the basics) We eventually managed to order and settled down to catching up ..... Food arrived promptly but only one meal out of three totally correct. The goats cheese salad turned up as a salmon salad (guessing goats cheese generally off the menu !) The medium steak was very very rare and the accompanying onion rings burnt :( Fortunately none of us that fussy and made the best of it rather than wait for 2 new meals. The waitress brought us a glass of wine each for the inconvenience which would have been nice if the wine had been pleasant but it was foul ! We drew the line at complaining about free wine and quickly got the bill and left. Was cheap enough (used 2 4 1 voucher) but really disappointing ! The restaurant should attract people in to gamble not put them off.... come on Grosvenor, sort it out !

12 of us visited the Grosvenor on a Saturday night for a leaving do. In the week building up to the event I submitted an enquiry on the Grosvenor website to see if we could arrange a package given the size of the group. Becky the sales manager got in touch and was extremely helpful and keen to ensure we had a memorable night.She arranged for a large selection of drinks, a private reserved seating area, a free bet and a roulette/blackjack tuition with a member of staff so that people new to the casino could see how it works. All for a very fair price that worked out at £10 a head and everyone got 2-3 drinks out of it. The place is really well done out inside with some likening it to being on a cruise ship. We only ate snacks but I have eaten a bar meal on a previous visit and found the food good value for money. Tables not too busy and no problems getting a machine to play on if the tables aren't your thing.Also if you aren't a gambler but are attending free entertainment is provided on a Saturday night, during our visit 2 girls performed hit songs from the 90's and they were really good, we planned to go elsewhere by 11 but ended up staying all night. A great night was had by all with the only downsides being loosing money (note to self.. the ball doesn't always land on red) and the occasional person rocking up in a track suit and trainers.. But this can be expected anywhere in Stockton. I'd recommend dealing with Becky and visiting the casino in general to anybody.

I would like to tell you how great your staff are at the 'Stockton-on-Tees' casino. Nothing is too much for them and they are all friendly and approachable. I use your facility for 'Texas Hold 'em' poker and I am an avid fight fan. Every weekend I go to your casino to watch an upcoming fight or to spend my chips. When the fight I want to watch isn't on they put it on for me on a television, whether it be UFC or otherwise. Must have done this over twenty times and never once has it been too much trouble, even when the casino is packed to bursting. They also wait on you hand and foot to which some customers take advantage to my displeasure. I wish I had names so I could specify but I don't think I need them as I have never encountered a bad member of staff. Please make sure they get the credit they deserve, every weekend after a stressful week I'm made to feel like a VIP by your staff and I will continue to recommend your venue.Kind regardsDeke Boddy

We started with a glass of bubbly, then our own waiter at our VIP table served up drinks throughout the night. Delicious hot food was served up a little later then it was six ladies dancing to the Drifters and Diana Ross Tribute Acts. We had a really good night although sore throats were to be had the following day from all that singing. Will definitely be coming to the next Tribute Night!

I am a regular visitor to the Grosvenor Casino and thoroughly enjoy the atmosphere and easy going vibes of the club. Unfortunately the restaurant service is slow, and frequently have to wait up to 1 hour for a regular meal. The staff are great and I value their efforts.By the time the food has arrived, you tend to eat it quick because by that time you are hungry with the wait. I appreciate Saturdays are obviously busier than most nights and tend not to eat on Saturday nights for that reason.Its a shame because the food is very god, value prices, staff great but dear oh dear the wait at times is so frustrating!! Every time a meal comes out you hope its your meal. This is a weak point of the club, and I cannot understand why this should be even on a quiet night. So to summarise, food, staff atmosphere excellent but its just the time taken to eat drastically needs reviewing.

Went to see the Drifters tribute they were amazing. The whole set up was fantastic from the seating to the drinks pre order. We were greated as we arrived with a glass of bubbly showed to our seats we were made to feel special,had a great time thank you Stockton :-):-);-)

We came here for my wife's birthday Im always a bit weary of eating out as I'm a chef but had a fantastic meal couldn't complain about anything but if I was being picky the rump steak was slightly under done which I would prefer everyday of the week compliment to the chef for a great meal

Went here for my Sister-In-Laws Hen Party.Had a great night! lovely food was a little cold and took a long time for us to receive it, but after speaking with the manager he was very apologetic and we were given some free drinks to compensate.Great fun playing on the tables, the staff were lovely and very friendly, had a great night filled with lots of laughter and good company from both customers and staff.Would recommend anyone go down for the night even if its just for the entertainment and a few drinks no need to gamble if its not your thing.

Love this restaurant we booked because of the friendly staff, good value for money and excellent food, Felt that the staff apart from Wendy lacked experience and were abit flustered the atmosphere felt chaotic to be honest, When taking the order it was again rushed no friendly smile food was amazing though I had the the chicken liver pate, chargrilled rib eye and the heavenly salted caramel and chocolate torte, We did seem to wait also for plates to be removed once finished each course, slightly disappointed as it was our first valentines night out in 6 years wanted it more special

Thank you to all the staff at the casino, we had a lovely evening, it was so relaxing in the restaurant and exciting where the games were. This was our first visit to a casino and We will definitely go back.

having visiting a few casinos this was far the best, the food was really nice, the service was excellent, the gaming staff were really friendly and gave us a fab evening out, we had took some friends with us who has never been in a casino before and now they are looking forward to going again. We will definitely go back again. THANK YOU Stockton casino.

Went to the casino and had an enjoyable time blowing my money. Then to end the evening we decided to try something to eat in the 'restaurant'. Ordered the half chicken once we had waited 20 minutes for a waiter to serve us on a rather quiet evening. It eventually arrived just 50 minutes after having entered. The chicken was dry the sauce was poor and the quality of the onion ring and fries was incredibly poor, very oily onion rings and very dry fries (potato free fries I think I received). To top this off the sides that were supposed to come with the meal were forgotten about and when they came they also really sucked. Glad I didn't order fillet steak. Will return to the casino, but would eat in the kfc opposite in future.

We visited here after a meal out at Borges. My son was home from London and he hadn't been to a casino before .It was a pleasant evening nice and relaxed. Sadly none of us won.

Visited late on boxing day night for a meal, as there isn't many other places open apart from a takeaway to get food from.The lady taking our order was very friendly and happy to have a chat with us asking how our night was.The cheese garlic bread was fantastic.Had steak for main course and it was cooked exactly how I asked for it.Best part of it all was the bill at the end where else can you get 2 steak meals with a starter and get change out of 20 quid.5 stars for me based on what you get for the price.

Went into the casino and had such a great night. The staff were all so friendly and gave great banter, we had such a laugh. The food was fantastic and reasonably priced. We will be visiting there again

Went with a big group last Friday, at first we were told the steak offer wasn't on, there was no love entertainment on and the waitress kept speedily walking past - avoidance I thought!After making her stop she agreed to do the steak offer (I had an email from them inviting me for steak)? Once the food come which was about 50 minute wait I have to say the steak was great!! The cheesey garlic bread was also delicious!! Followed by top night in there!! Like free soft drinks, I as driving and felt totally welcome! I did loose to the house with my gambling so in sure the diet coke was paid off!!

I visited the casino on the 10/7/14. I went there with a group of work colleagues as we arranged to go and see a Professional Spiritualist Medium called Suzanne Gill costing 12.95 a ticket. I found Becky who organised the event came across as very helpful and friendly. As the event was running a bit late, she put on complementary bubbly. (This went down a treat!). The food which was a buffet was very tasty and enjoyable. The only complaint I had, was the chips were a little bit cold .However, at the end of the night Gareth the chef came out and introduced himself which was very nice of him.Overall. Great night. Relaxing atmosphere. Lovely staff. Good value for money.The only thing I missed out on, was that I never got a reading. May be next time!

Been here a few times with friends, always enjoyed the food it has a lovely atmosphere, and the staff are always polite and very helpful, already sorting out another night out.

Our night out consisted of 15 family members, I am a manager and had to work late but did not want to miss the occasion. On arriving late I was treated and accommodated with respect and hospitality. My meal was cooked and presented perfectly, I was given a complementary drink and extra food free of charge and was quickly made to feel at home with the family.The atmosphere was great and I enjoyed all aspects the casino had to offer, the staff were very friendly and the management team very professional. I am not always one to write a review but feel on this occasion it was fully merited. Credit goes to Grosvenor Stockton for providing a first class service.

A big thumbs up to charlie n all the staff couldnt do enough for us we were a party of 15 and every thing ran like clock work from a lovely greeting on arrival taken to our table ,food and service in restraunt was lovely and then the live music and games there was something for everyone we planning our next visit cant wait x thank you

Been to the Grosvenor several times now what a great place to go and eat/drink and have fun.Food was lovely and the staff couldnt do enough for us. The atmosphere was great with live music and a nice chillout place to relax.We even won a bit of cash on the slots!cant wait to go again

The staff are lovely and very accomadating, they make you feel very special , free bottle of bubbly and also got the cinema deal offer , food was lovely and its a great atmosphere , me and the girls will be returning soon for another great night out xxx

I went for a works do with the girls last week. Usually just go out but decided to have night at the casino instead. The staff are absolutely gorgeous and such good banter, there was 5 of us no trouble at all. Food is to die for bar open all night and even rang us a taxi home afterwards.Would definitely recommend

Brilliant value for money on the whole Food is average and we did wait nearly two hours , however we were given two bottles of bubbly to compensate Good atmosphere , live music , staff lovely .. Great night

I go in the casino most weekends with my family and friends- we went in at 6.30 for tea on saturday and sat at a table straight after near the entrance and asked if the england match would be shown on that tele, we got told yes...so sat the from 7.15/7.30ish ready for match 9.45- at 9.40 i went and asked them to turn tele over for football and was greeted with a prompt no!!!! So therefore we complained as we never would have sat there we would have sat on dancefloor near other teles (these were all taken by now) then some man called charlie- i think he was the manager came over to deal with our complaint...he said that it was never going to be on this tele (even though we had previously been told it would be) he was so rude shouting at us to let him finish even tho he had stopped talking!!! His excuse was that no member of staff would have said that as they dnt know whats going to be on- well surely just telling them would be helpful so they dont give the wrong information out!! Eventually they put it on the tele near us but his customer service is terrible! Needless to say we will not be going in again for any football matches!!!!

When the club first opened a couple of years ago the restaurant was quite good. It was markedly better than the competition at Teesside Park Gala Casino. In the past six months or so the restaurant has gone down hill in terms of service - but especially the food. We thought that it may be just a bad night but the past few times have been bad and we have now given up on the place. Shame, as it made a good night to have a meal when we went there.

My partner and his family have been going to this casino for many years with it becoming the traditional place they celebrated birthday's, although none had ever eaten in the restaurant. With a very momentous birthday approaching we were discussing holding the event with 20 people at the casino which offers a party service. As the event was special we thought it would be a good idea to have a night out and test drive the restaurant and it's food before we committed to planning the party there. Having booked at the restaurant for our party of 6 we were seated immediately. Our first impression of the restaurant was that it had a surprisingly warm atmosphere but that is where the warmth ended. Despite there only being another table of 4 in and a table of 2 we experience unacceptably slow service. From ordering it took an hour just to receive our starters and every round of drinks took 20 minutes or more to be served and a simple glass of coke took a full 45 minutes. When the main courses were served, (30 minutes after the starter was completed and cleared from our table) the food was substandard to say the least, the chicken parm was cooked to a new definition of crispy, the chicken dish was so dry is was barely edible, the mixed grills ordered could not be fulfilled as they didn't have 2 of the 3 meats and a steak that was ordered as rare came with the tiniest amount of pink in the centre. When we pointed out that the steak was not cooked as ordered we were then lecture by a manager of the restaurant as to the merits of what a rare steak would look like. Yes we know it's cooked on a grill and therefore the surface of the steak would looked "well done" but we also know that a rare steak should almost moo when cut into. This guy actually stood there debating with paying customers over something that was clearly wrong by any carnivores standards! From being seated until the service of our main courses it took 2.5 hours with only 6 other people in the restaurant. Poor, poor service in my book. When asked if we wanted a desert we all hesitated, questioning as to whether or not we had the extra hour to spare to wait for it.While we were eating our starters another group of 6 arrived sitting directly beside us and we took note of the time they placed their order - for them, 50 minutes for their starters and when we finished our main courses they had not yet had theirs served. Efficiency and good service are obviously not a strong point, nor a priority of this establishment.I can honestly say in my 46 yrs I have never encountered such poor service, bad food, practically non existent customer service and a confrontational attitude of any employee towards a customer never mind a manager. One would have thought their goal would be to feed us quickly and get us on the gaming floor where they really make money.As it was evident the manager on duty wasn't interested in hearing how unhappy we were we registered our displeasure by leaving only a penny for a tip on our bill of £170.Needless to say we won't be holding our party there and we will never again eat in this restaurant. You'll have better food served by better people if you eat at McDonalds before going to enjoy an evening in the casino.

We Bought A £15 Meal Deal ...Was Perfect For Us As We Had A Meal That Was Very Nice , £5 Chip To Play With ...Drinks Are Same Price As Local Pubs..Tea & Coffee Is Free..Great Smoking Area

I've been a member since it opened and I echo some of the posts already. The lady in the restaurant, Christine is a diamond and a real asset to the club. She commands authority and respect and is extremely helpful and attentive. The other staff are also very good and are to be commended. No worries at all. The last post about it being a workingmens club is way way way over the top and all I can imagine is that they have lost a load of money and have sour grapes!!Food wise, it is very good, never had a bad meal there yet, food and drink prices are as a pub but the standard is much better.My gripes, if they are gripes is that on the weekends the entertainment music is too loud- it is akin to nightclub, and you have to shout to converse,- it should be background music in my opinion.The other whinge is dress sense, they should be smart dress. Unfortunately at times there have been some scruffy dressed men and women, i.e shorts, baseball caps, outside coats and jackets on. But overall I enjoy visiting the casino and it is a place I would definately recommend.

The waiting staff could not do enough for us, i was slimming when i visited and this lovely lady with bobbed brown hair and glasses kindly said that the chef will cook and change things on menu to how i wanted it cooking they bent over backwards for us. I wish i could remember her name as a manager i know how much customer service is important and this lady was geniunely kind and considerate and made our evening memorable.Food was amazing too

Visited on 24th July for my birthday. Becky who organises the events is always helpful and friendly and we just decided to come for a meal and a flutter rather than doing a package. The waitress and croupier were friendly and attentive, ensuring we had an excellent night. The food was excellent and the complimentary bubbly went down a treat

I visited the casino last night, we booked in as a party of 4 earlier in the week and I found the service over the telephone very good, really helpful and friendly. We opted for the'straight flush'package which was exceptional value for money, 15 pounds per head which includes a meal, drink, 5 pound gaming chip and game tuition if you require it. The food was excellent, we all really enjoyed it, I had steak which was cooked to perfection. The waitress Christine was superb, so helpful, friendly, cheerful and efficient, we knew we were in safe hands. Christine is clearly very hard working and it is so good to see people work with such pride in their job. We enjoyed the various entertainment, including some fantastic singers and a DJ. The bar staff were great and made me some great mojitos! We then spent our 5 pound chips, we didn't win much but it was good fun! Luckily I hadn't had too much to drink so I could keep a swift eye on my black jack game as our croupier Craig made three separate errors and almost diddled me out of some cash, but I forgave him and we had a laugh over it! All in all, a really good night, we will be back!