Grosvenor Casino Bristol in Bristol, City of

Worst casino experience ever. Went there at 6.00p. About 3 customers there, i played electronic roulette, felt like all staff were all watching me, the sound of the notes going in the machine was attracting all staff to look. The electronic roulette was on but the ball was not spinning, all you could bet on, on the electronic terminals was a live wheel in Middlesborough.lmao. The terminal was also very confusing. Absolute waste of time.NEVER AGAIN.

I frequently come to Bristol grosvenor and I am always greeted so warmly by the two security on the door. I am a wheelchair user and they are so helpful in helping me get up the stairs. The man who is usually on the desk is so so welcoming too and so kind. All of the staff on the bar and tables. Lee, Ronnie, Matt, Ben, Joe, Brandon, kit, Marshall and so many others too just these people have shone out and especially. As a new wheelchair user I really struggle to hold drinks and wheel at the same time, ronnie especially helped me today when I was struggling by taking my drink and bringing a table over to me so I could wheel. I was also constantly asked if I wanted a drink bought to me which was so kind and thoughtful as again it is hard to travel with a drink! Ronnie dealt with our meal and it was just lovely, great presentation, great taste. Ronnie just went completely above and beyond today and always as everyone else does. There are so many lovely people everyone is so kind I can only name a few due to short term memory!! I have not yet come across someone who works at Bristol grosvenor who hasn’t been so kind and accommodating. The team should be so proud of themselves for all they do! We can’t stay away.

Machine broke and ruined my experience. Also the free coffee has disappeared. Won't be back.

Good fun but somehow came out with less money than I went in with Jeezy peeps man

Very welcoming and friendly casino! I am ticking things off my bucket list and I couldn't have picked a better casino to tick! The staff are amazing (even very serious Robert), Ramesh greeted us so warmly and explained how everything works. Kendall serves an epic long island iced tea and Lu (VERY) patiently taught us how to play blackjack. Stanish was charming, very professional and showed us roulette and explained betting, and all the regulars were friendly and contributed to a really nice evening. Plus we got a free drink for being newbies!! Will definitely be back for a fun, exciting, and different way to spend an evening in Bristol!

Fair price on drinks but only offering £10-£20 minimum table bets means you can't play for long before it stops being fun unless you have very deep pockets, definitely one of the worse Grosvenor's in the country

Great customer care and service from all, very friendly 😀

Used to love coming here. Not so much now: nothing to do with service from bar staff, mores the fact, not for the first time we’ve been here: that you can never get to play the machines as the same people sit at the machines, playing two at a time or putting a reserved sign on a machine whilst they wait for their friends to turn up. Arrived at 10.20 pm and same old situation. Saw one machine with the reserved sign on. The people sat at the machines finally took it off at 11.20 pm when a family member turned up. It’s not the biggest of casinos and has the least amount of machines of any of the casinos we go to. Will take my custom to the Rainbow Casino over the road instead from now on.

The steak was tufted and over priced. Staff was rude the guy with the bald hair. We tried to be friendly I told my friend that he seem friendly but he’s not very in the mood. look is but seem ok but I don’t like the ways he talk and his personality. but the way he looked at me at first I just ignored but when he served the food and we tried to make conversation and he asked me are you tran and he said he not in to that. Excuse me I’m not in to you but the way we try to make him relax and provide his service better. But you know. I won’t be back. Bad experience.

I walked in with 2 friends for the receptionist to say she will get the manager, the manager comes and says they are only accepting members at that time, we are all already members so we make that known and he still says no, I’m assuming it was a racism issue as when I questioned why why still can’t attend being members already he didn’t have an answer

Shame there's only blackjack and roulette nowadays. Be nice to see some 3 card and Texas Holdem tables opened again.

Nice surroundings friendly staff nice atmosphere.Good managers Adam Mark Alan Paul.Good Bar and restaurant Reasonably priced Reception Good Remesh Bruno Glenn.

Lovely cosy environment for a fun evening with friends or workmates. Fish and chips usually the best choice, though pricey. Soft drinks, coffee & tea are complementary while you play. Good variety of slots. All the staff are very friendly and helpful.

Very first time in a casino and will be my last time in this chain of casino. Very unwelcoming and rude staff - the only person which was welcoming was the lady who checked driving licenses before your let into the building. I was here all of half an hour and decided to leave due to the attitude of staff. Not suitable for first timers!

Absolutely disgusting, the staff are nasty and the food is really horrible. I asked for a gammon and cheese sandwich but it was just ham from the fridge with rubbery cheese, also the manager kept asking everyone to prove if they could afford to be here which was rude in my eyes considering I was winning. I highly recommend going round the corner to the rainbow casino.

Took my daughter out for her 20th birthday, very good food, they have redone it out since I last went very nicely especially the booth seats, food was spot on and beer very good. Good staff all round who were very attentive.

Great Grosvenor casino with very comfortable tables and some of the best dealers in the country. Raffaele for example this evening was very efficient and engaging with experienced players while at the same time being patient and welcoming with new players

This casino is by far the friendliest we have ever visited all the staff are great nothing is ever too much trouble. The food in the restaurant is fabulous we highly recommend the hake with new potatoes and spinach with a butter sauce delicious. Everyone loves a promotion and they do plenty of them here from slots and tables to food and drink, cocktails are 2 for £12 the long island's are amazing. Great variety of slots and tables. Definitely worth a visit.

Seems quiet and run-down these days, often no tables open on an afternoon which there used to be, some 15-20 years ago - players have to go on a terminal linked to a wheel elsewhere in the country. These terminals are slow to respond but the time between spins is fast meaning you've no time to think. I also was short changed on two winning spins which paid out at 14/1 on a split and 29/1 on a straight up number. Can the staff explain this? If that's deliberate then it's unacceptable. I hadn't the energy to complain at the time. The footfall may be less now and this was once a casino with a better atmosphere which I'd look forward to visiting. With competition round the corner (Rainbow) its days might be numbered.

Cheating casino and really bad ppl stay away

Worst ever experience at a casino The receptionist is very rude to us. Upon registering as a new member, he had never mentioned any promotional offers, only upon returning to the reception desk and asked politely if there are any promos. He was quick to be defensive and said that he had told my friend which it didn't happen and blamed him for not listening. Also he did not return the ID, only when we go back and ask, the first thing he did was, i already gave the id to you, which he left behind his computer, not sure if he did this on purpose , i hope not, but returning an id must be a simple procedure that the front desk would do on each occasion. This was the worst experience i have ever endured in a casino. Other groups was treated differently. This particular staff is the only person in the casino without a name tag, all others had their name tag on. Almost feel like he is trying to hide his identity so there will be no repercussion with his poor customer service and borderline discrimination behaviour. Apart from this staff, other staff was nice, but some have no clues about promotions also the situation with the tables at the restaurant. Got told that he will come back in 10mins to clean the table? When there are other staff simply standing around idle. Photo attached with the rude staff without a name tag, avoid this casino and this particular staff unless you want you evening ruined. Complaints will be made to the casino.

I really like this place, the staff are lovely and always have a chat with you, nice and clean. The only problem in busier times is there is always one or two people playing the same game on 3 or 4 machines. So you can't get on. Happens in every casino I'm sure. Still my favourite in bristol.

Excellent restaurant and atmosphere

Went there on Saturday evening with my wife had a meal. my wife is vegetarian good selection on the menu we both thoroughly enjoying meals and it’s nice to chill and have A cocktail and a meal and have a bit of a flatter on the roulette table Oh maybe a bit of blackjack and it’s nice got the entrance sorted reference members and none members Harry & Mary

Overall is a good, friendly atmosphere, kind serving, and cosy furnishings. good management and polite response when having an argument with others

Great place very friendly staff

Amazing staff and great atmosphere

Had a great time. Not to busy on a Tuesday night. Friendly staff, good game of black jack. Had my ups. Would definitely go back.

we had a good night out, the staff were all nice and friendly from the door man to the guys at the tables explaining how the tables work and the pit boss,we just watched for a while, one of the bosses come over and chatted us for a while. will go back again just a bit of fun for us

Friendly welcoming staff! Felt good before I even walked in, all the staff was smiling and interacting with customers, food was great! Highly recommend!

Very helpful guy on reception, welcoming and helpful! I think he was called Omer. All the gaming staff were extremely helpful, the pit bosses where smiling and in a good mood!! Really refreshing to see!! Great experience and I will be using grovsner a lot more after last night!!

Nice place my gf loves this place and likes to go.. nice atmosphere, friendly staff and good bar..

All staff here are incredibly friendly and helpful. A really nice atmosphere

Mahloud was a very polite and welcoming host, Made our night very enjoyable, a huge benefit to the team, thank you so much

Casino is a shamles due to covid. One person on the desk taking people I’d and making them a member. Made us wait 45 minutes to say no we can’t come in due

Do not use this website to play games they refuse to give money if you win, they come with allots of reasone to say is illegal to open a accout. I will take them to the court. Do not use they are scammers. They refuse to give me my win but they take my depossit. The win is illegal,the deposskt is legal

As an observer a very interesting experience. Covid 19 rules apply. Staff very helpful and friendly. Toilets clean. Hot beverages available. Prompting for closure times started at about 9.40 which gave visitors time to collect any winnings.

We normally visit Bristol about 4 times a year and always come to this casino but the guy on the front desk was very rude and abrubt this time. We aren't members but always get in with a driving licence Id, I did have this but because it was going to be out of date next month he said it seems fishy??? He would not let us in and was quite rude and abrubt and made us feel like criminals. We visited a grosvenor casino in Plymouth a week before and was let in no problem with this Id. Not sure what his problem was but we were sober and polite to him all the time.. We only go in for a bit of fun with £50 or so, but it felt like this is not the place to go now for a bit of fun, seems to be for regular gamblers only maybe? Anyway we went to the rainbow casino across the road and got in with my driving licence Id with no problem, and the staff were friendly and polite. We will definitely be going there from now on

Nice pint in there friendly staff

Good food and lovely atmosphere

It's not as big or as busy as rainbow casino. But, if you're looking for something a little bit more chilled out - then this is the place

Good clean casino... All the staff were friendly and working with a smile. Play areas including the toilets were clean and tidy. Good amount of slots and tables available. Good selection of hot drinks along with alcohol and soft drinks. Food was also being served and did not look bad for the prices.

Caitlin was amazing. Best customer service I’ve experienced in a long time. Happy smiley face. Your company should be proud to have you Caitlin.

Not the best Grosvenor Casino that I've been to.

I went to the Casino with my wife and daughter to celebrate her 21st Birthday, During the evening I was lucky enough to win Top 3 playing blackjack twice. These hands do not come in very often and I cheered on both occasions. on the second occasion the pit boss came over and looked at how much I had won and then said I could not gamble any more as I had let out one cheer!! The Casino that evening was quite busy and other gamblers were really happy that I had won and I bought a few drinks for everyone on the table. If I had lost £50K that night the Casino would have said nothing. As I had won nearly £2K they clearly felt this was enough and that I had to stop - ridiculous........

Very strange experience. Blackjack is push on 22 for the house to swing the odds but otherwise a perfectly fine and plain casino

Great place to meet friends and lunch

Fun night on the slots. Has everything you would expect from a casino. Staff are friendly and was quiet on the Friday night we went.

Nice small casino, drinks reasonable , good atmosphere , it was quiet but there were lots of staff there, had a nice feel to it

Good for the gaming. But Fussy manager's. Ordered the food. Pappadoms missing. Menu description was different. Served different. No menu knowledge at all.... Waste of money...

Paid off my mortgage...happy days + decent burger and chips!

Online casino is second to none. Great promos and generous bonuses. Good choice of games. Friendly online staff. Good app. The best is the speed of withdrawal. Always next day. Sometimes same day. Wont use anywhere else ever.

Great friendly place and good food

Some staff were OK but it was a struggle to get served food or drink whilst playing

Only went and put £5 on 4 on the roulette table.. It only went and come in didn't it. I'll never have to work again

Great atmosphere and staff are really friendly

Very welcoming and great service

Small place, staff seemed a bit grumpy

Good food .. good company.. great night out

A good place to visit.. Staff friendly and gambling is gambling , you win some you lose some...

Blackjack rules: 2 star Stand on all 17s Dealer pushes on 22 Bonus bets available Splits / doubles available on all numbers Roulette wheel: single 0 No video poker facilities Lots of slots Casino presented well. Helpful reception staff. Free cloaking

Brilliant night out, roulette, black jack, fruit machines, great atmosphere friendly staff, good selection of wines and beer, very reasonable prices.

I’m not a gambling man. But I was late out of work and by the time I’d showered most places were closed. Soooo I popped into Grosvenor as they have a food and drinks offer and knowing they’re 24 hour, I guessed they’d have something on offer. And they do. Everything from 18:00-02:00! So at a reasonably late hour, I was able to get a full meal and sit down and eat in comfort and not feel rushed. So that’s a win from the start! Service was excellent - friendly and fun. And the food arrived really quite quickly. The range of food is standard - there’s no real stand out options. But it’s what you’d expect in any pub-grub type place.... Except that it was cooked to perfection (and let’s not forget it was quite late in the evening!). What more is there to say? Well, if you fancy a flutter as well, you can win big as the slot machines here really mean business! But as I say, I’m not a gambling man....

Went down for Redtooth poker regionals. Nice venue, good food, good selection at the bar and very reasonable. And ladies the loos are lovely and clean

All staff were engaging and seemed enthusiastic about their job. It is a serious industry and a (from the amount some people stake) pressurised situation but it was nice to see a little bit of human in the people from this branch as they let off rye smiles and weren’t robotic. Great job, Bristol!

Lovely place but apparently no refund policy which is a shame

Can enter as a guest with id. Very friendly, welcoming and warm atmosphere. Very reasonably priced food and drink delivered to your table, and you can order from the tables too. Sadly there's no live poker tables!

Very nice but still just a casino

went to the casino at the end of a busy day to unwind and maybe win a bit but the winning never happened but it was very relaxing and friendly staff were helpfully apart from the groupiers that didn't help me win, but we had a good night anyway

Despite being the only customers in the casino with and with two open roulette tables and two blackjack tables the floor boss refused to switch a croupier to open 3 card poker. They were happy for us to play blackjack with a much higher hand turnover rate though.

Small but friendly, Barbara was great on the Blackjack table!

A great evening as always, easy to get in as a member in Bournemouth 👍

Most preferred casino in Bristol

Friendly staff in a nice relaxing atmosphere

Went there with wife had a lovely meal.

Very busy casino great atmosphere

Gran noche fuera: fuimos con amigos a por comida, bebidas y una mirada tentativa al casino. . . nos hicieron sentir bienvenidos y el diseño abierto se siente relajado y divertido.La comida era buena, luego probamos la ruleta y el blackjack: diversión brillante, pacientes con novatos; )Volveremos pronto - la licencia de última hora de la noche y el blackjack son un gran entretenimiento y se sentía seguro y relajado incluso muy tarde.

Had a good time. Worth it even though I didn't win anything. A decent casino with great ambience and good service.

Ask about the group package deals- highly recommend- food fantastic too

Ok... So it not the most flash casino. In fact I don't think its been updated since 1989, but.. it's friendly. Unlike other casino's, the crowd are polite and the dealers happy when you win. Want to try something new? They will talk you through any of the table games... Just ask.

Not enough staff to achieve good service. They concentrate on blackjack and roulette - had to push hard and waited ages for poker table. Table service then non existent....won't go back by choice

Friendly staff, cheap drinks. Nice atmosphere not too young a crowd which is nicer than some of the other casino's around.

Así que esta es la tercera salida que he visitado, Plymouth, Portsmouth y Bristol, y esta fue mi experiencia más agradable.Juego en la ruleta y normalmente se obtienen hilanderos sin alma que actúan como robots. Fue agradable ver un poco de personalidad de Bruno el viernes por la noche. Se mantuvo dentro de sus parámetros, pero era bueno tener un poco de bromas ya que estaba perdiendo y aún mejor tener una sonrisa en su rostro. Después de todo, no solo están proporcionando un servicio sino también un factor de entretenimiento para el servicio al cliente y ciertamente lo hizo. Gran mérito de mi visita. ¡Estaba muy decepcionado con el cambio de turno! !

Llegó el sábado con un grupo de 14 personas. Fue mostrado a nuestra maravillosa mesa por Tony el gerente de F & be. La comida fue excelente, todo vino al mismo tiempo y para 14 personas es una tarea en sí misma, caliente, fresca y nada era demasiado problemático.El personal del bar también fue excelente, ya que los cócteles tardan en hacerse, nos los trajeron para que no tuviéramos que esperar en el bar.Tuve un pequeño revoloteo así que, en general, un cumpleaños gana.DEFINITIVAMENTE volveré. Gracias a todos

Reservamos una mesa para 14 en el horario de máxima audiencia en un sábado por la noche. Todos nos sirvieron al mismo tiempo, la comida era deliciosa, los filetes estaban cocinados a la perfección, no tengo ninguna queja.Gran servicio, sin esperas en el bar, un entorno encantador y muy limpio.Sin duda volveremos de nuevo, un ambiente encantador incluso para aquellos de nosotros que no jugábamos.

Este lugar ha ido cuesta abajo desde la última vez que lo visité.

This is an excellent venue for a fun afternoon or evening out.

Casinos are fairly odd places and I haven’t been to one for a number of years.

Normally go to Cardiff, which has a nice solid "James Bond" feel. This wasn't as good. Staff didn't know how to make cocktails, made them badly, charged us regardless of the fact it wasn't very good. No banter or laughs to be had with the croupier either. Had a good night because of good company. If it had been just the two of us, would've left early. Not likely to return.

Fantastic service here would recommend to anyone food is wonderful and they have entertainment too!

Petit casino avec quelques machines à sous

Nothing much to say it's a casino. Free soft drinks, valet parking.

The best casino in Bristol by a mile. Great staff, good atmosphere

A cosy casino. Warm and friendly.

11/10 top dealers, would bet on coming here again

Great place to meet as quiet in the mornings and a full Breakfast for £1.50 !! as well as free easy to connect to Wifi , great staff , clean and not too noisy - well recommended

Great Venue , Very enjoyable with a nice atmosphere

Came here for a business meeting over lunch, the staff are supper friendly, very welcoming and the food is excellent, at such good prices too. More than just a casino, will definitely be back!

Came here for a business meeting over lunch, the staff are supper friendly, very welcoming and the food is excellent, at such good prices too. More than just a casino, will definitely be back!

Bibite soft (caffè Coca Cola tè cappuccino ) GRATIS per i membri , cibo di ottima qualità ad un prezzo stracciato ! Se andate la mattina dalle 8 alle 11 la colazione costa solo 1,50£ ! I prezzi in generale sono davvero conviventi il personale educatissimo e professionale! Ve lo consiglio !