Greggs in Ashford

Myself and my husband had a couple of hours to spare yesterday (14th September), anyway we went in to have a meal as a treat, turns out more of a mis treat. The staff were rude, the manager was worse. We sat down to eat our meal and my husbands "hot chocolate" looked like dish water and tasted just as bad after complaining I was told "that the machine had been fixed a couple of days before, and if I wanted a replacement hot chocolate it would taste exactly the same as the first" so opted out of that and had a sprite. The food was cold and the fries were half cooked. As for the lettuce it was brown in places so clearly turning rotten. We will never go there again. And if you value your digestive system I would stay away too. The staff need training in customer service and the manager either needs to go or have PROPER management training. Failing that get rid of them all and start over again with nice people and staff. They would have more custom if they had nice staff and much better food. May I also add that everytime we have been there the downstairs part of the store is always shut off to the public so you can't use the facilities my next step is to now contact their head office.

They close 40min earlier than advertised closing time. Manager is rude. They use the too good to go app to grab food for themselves and cancel on the customers. Worst Pret Branch I've been to

Lovely restaurant, hot food and good service, friendly staffs,

The most disgusting Chinese I’ve ever tried. Whole bag of prawn crackers was stale been sitting there for days I suppose. The chicken chow mien was so flavourless it was cold & not fresh. gross. 🤢

Excellent take away, great food.