Greggs in Forest Heath

Usual poor food hygiene whilst handling both food and money with bare hands One person wearing gloves but using same to handle money and rolls Three of the staff always pick rolls using serviette so where the manager training the others Certainly no training in food cross contamination and guessing Greggs are not customer focused as I’ve left many reviews but never a reply!

The team and their manager work tirelessly in busy periods getting food to their customers very quickly with a friendly manner sometimes in challenging conditions. The food is delicious and I don’t have a bad word to say. Keep up the service everyone at Greggs Newmarket!

I called in this Sunday morning on way home from London for breakfast at a excellent cafe GREGGS of Newmarket served by SYLVIA STELLA & SEIMON. The food and service was excellent and professional

Called in first thing this morning at 7.35 Sunday just driving home from THFC after work and football match at Tottenham as a supporter the Food and service is Excellent served by STELLAR. SEIMON & SYLWIA at GREGGS Newmarket Best in England EXCELLENT SERVICE thankyou Brian

I only have a had a takeaway breakfast and was extremely disappointed. The bacon roll and a coffee looked like great value. The coffee was OK at best, but the bacon tasted like it had been microwaved for 4 hours and thrown in a squashed roll. I quite like their sausage rolls but will avoid the breakfast deal in the future.

The price is amazing for the quality of the food. The staff in there are also very friendly. I go there often and always enjoy it.

Honestly didn’t expect much from a Greggs but crumbs underneath every table and on every seat? Stains on the tables? VAT charge to sit in but still given the takeaway bags and cups... How about retrain standards for this branch rather than refurbishing it every year.

Stopped here to grab a quick sandwich with the removal van I was in. Never been to a Greggs before and apparently this is new to the area. We turned up and parked in the spaces provided. As we got out of the van we noticed all the rubbish strewn all over the car park area, full up dustbins over spilling, nobody emptying them or keeping this new area clean and tidy. I went into Greggs and I wanted to try their new vegetarian sausage roll. The told me I would have to wait 20 minutes as none had been prepared. There was very little food out, and virtually nothing for vegetarians. I was shocked. There was one man serving and another person floating around in the background. The place was not busy yet I waited a good ten minutes to be served. I ended up buying a packet of crisps and a pasta. I mentioned the rubbish to the man in Greggs who said it was not his responsibility. I told him the car park was full of rubbish blowing and the dustbins needed emptying. He didn't care and shrugged his shoulders, telling me he will try but probably won't have time to do it. There are no toilets in the shop you have to use toilets in the next shop which was either a Costa coffee place or a Starbucks. I popped in there to use the toilet and the whole restaurant smelt of urine. How people could sit there and eat their food breathing in urine and toilet smell was beyond me. The toilets were repulsive. A horrible experience. I called Greggs Head Office up when I got back to my house and explained what I had seen and the reaction I received from their staff. The girl apologised and said she would pass my comments on. I have never been back so I do not know if this area is cleaner and kept in a better state.

Went here for a brew and bite to eat , sat in , firstly all the tables was covered in trays of rubbish and empty cups from previous patrons , few clear tables was all sticky and floor sticky , was fairly busy , slow service . Went to use the facilities , the pan seat was half hanging off the bowl , toilets smelt fairly bummy , this place is crying out for a deep clean and a regular cleaner .

Me and my husband come this morning for a nice breakfast...but was very disappointing, horrible service, rude staff.

Went into Greggs in Newmarket this morning and was greeted with a GRUNT!!! I’ve never seen someone so miserable serving a member of public!! She was extremely RUDE! Didn’t even make the effort to even try to crack a smile! I was over friendly with my please and thank you’s thinking I might get something back but NO!! It was politeness to even try I guess!! She really needs some training In costumer service or get a job where she doesn't have dealings with the public!! I hope the manager sees this and deals with the female member of staff with Dark hair and an upside down Name badge! I’ve never posted on TripAdvisor before but this really really wound me up!!

Can never complain about the food these places serve but stopped here for an afternoon tea and pretty disappointed it came in a paper cup. Tables had not been cleared or wiped and lots of food remnants on the floor. Bad choice coming in here.

A little hungry whilst weekending in this area, this large Greggs seemed like our rumbling stomach's saviour. I am quite familiar with Greggs and made my requests to my hubby and son, I was in for a bit of a surprise upon their return. No hot pasties and none of my fave Greggs sweets. It has some nice outdoor seating but who wants that for a cold pasty! Although we enjoyed what we had, the choices available were limited and we left a little disappointed.

since changing the hot pastys are not hot! been to 3 now in different parts of country and its not nice getting a cold sausage roll or steak bake

Good place for a really good priced coffee and whatever! Newly refurbished and staff are lovely. If in Newmarket pop in and have a coffee or whatever and see for yourself. Also do a loyalty card which you get stamped on each visit if you buy a drink and then you get a free drink when full.

last couple we been for take away staeak bakes,sausage rolls they are not hot just barely warm which is not good - the cakes are lovely

Just popped in for a cup of T and a slice or two with the family. Greggs has had a great facelift with loads of seats and tables. Good tea and coffee at brilliant prices. Good hot slices and sausage rolls. Can't fault the whole experience with good & friendly service and exceptional value.

this my third review of greggs of Newmarket. Its getting worse, I have heard lots if bad things said. The bacon is overcooked, the sausages are raw. And the staff forgetting to give the customers their food. So I went in to get some bacon rolls before I went to work.Thinking, it cant be that bad. But they, had no bagettes or proper rolls. I know its not the staffs fault.But what has happened to the place.???

A newly refurbished dining room. Shop and restaurant as one. The usual choice of Sandwiches and Pasties. Eat in or take away.

Shop looks great after refurbishment, food is good quality and very tasty, staff is always very helpful and friendly! 100% recommend

Looks great after the refit and the staff are amazing and really helpful and the food is a good quality and value.

Shop was closed for 3 weeks. Now back open and it looks amazing. Great place to have breakfast/lunch. Good value for money.

Greggs has reopened after 3 weeks re-fit, looks really good. good to see the old staff back. We have missed them. Food good as usual , only thing is they are only using take-away cups and no plates. I suppose it is what the future is going to be.

This greggs in new market has dossers sleeping outside and this place is filthy tired unwelcoming staff toilets disguting. A total refit is required and get rid of dosser outside just not a good image for a food eaterie.

Pasties are always cold, lack of choice, service is slow and the staff don’t even smile or say thank you.

The restaurant side does not reflect this wonderful bakery. The staff are always rushed although friendly. Not a great deal of choice. Had a coffee with a tea bag in the bottom of it!!!

Yet another junk food place in Newmarket, messy with the same old unhealthy options. Locals seem to like it as it is very busy at lunchtime. Nice staff.

Got a veg pasty was in hot cabinet,but food was only just warm,wasn't,t nice,staff were good,but were busy,floor messy,

the staff are always friendly. there are a couple of things I would like to comment on. first they are always running out of food ie egg butter etc .food that matters. the food is good and it is a good price. secondly the place could do with a good clean especially the toilets.

Got a pasty from the cabinet looked nice,but when got it outside wasn't hot at all,only just warm,which wasn't nice to eat as looking forward to eating it,.

I went in during a lunch break and bought a baguette and cake, they were well presented and the baguette was rammed with filling the cake was lovely. Staff were friendly and well mannered

My Dad loves Greggs sausage rolls and he made me go to Greggs this week for a spot of fine dinning. But really everyone loves Greggs hot tea and pastry sometimes is all you want. The cafe was clean the staff attentive and although i would have liked to have gone for a lunch where the ketchup is not in a plastic sachers the visit was very present surprisingly so and I think we will be back .

It is suffering from a general lack of staff resulting in the tables being covered in used crockery. The food range has been greatly reduced so the choice is practically zer. The place was not great even before being taken over by Greggs but over the last few months it seems to be on a steep decline.

Wanted a coffee and a toasted sandwich/ordinary sandwich but they had no bread at 2.30pm so couldn't make any. I couldn't believe what I was hearing-i'd wrongly assumed they'd have a batch of fresh bread on the go pretty much all day- they are open until 5/5.30pm. The staff were neither friendly or helpful. We had a coffee, a tea and 1 hot sausage roll and looked for somewhere clean to sit down. We were the only customers and everywhere was dirty. Later whilst we were there an assistant swept up, sweeping round the furniture! even after it didn't look clean. I used the toilet upstairs and the stair-handrail was horrid and awfully sticky, all sorts of dirt and paper on the stairs floor. In the ladies toilet there was so much white plaster dust off the walls all over the floor and bin. All in all not a nice experience, we've used Greggs in many towns regularly but think this one lets the chain down badly. There are plenty of other coffee shops in Newmarket now, so we will try them out next time.

The Newmarket Greggs on the High Street is typical of the chain. It has a takeaway section to the left (facing the shop) and a sit down section to the right. While the bakery has a selection of breads, rolls, and pastry it seems to do a brisk business in pasties, sausage rolls and sandwiches, as well. I find Greggs' coffee rather average (and with a Caffe Nero and a Starbucks across the street not the main draw of this venue), but the pasties and slices are tasty and along with the occasional sweet treat the shop is good for a grab and go. I have had Greggs' cheese and bean slice, and they also have pizza by the slice as an option. Both offer something for a vegetarian. This is not fine dining, but it is a filling lunch or snack when on the go.

I use the Newmarket branch of Greggs on a fairly regular basis when meeting up with my daughter for lunch. Like all Greggs you can get a nice hot savoury along with a good selection of pastries with tea or coffee and all for a reasonable price in fairly decent surroundings. Unfortunately, what lets this particular branch down is the state of the furnishings although my last visit was in June and it's possible it may have been replaced - but I doubt it! (See Photo's - when I'm allowed to upload) I find it hard to believe they do not make enough profit to maintain it to a reasonable standard which is a shame as it really lets the place down.