Greggs in Tunbridge Wells

The staff that we were served by were lovely and deserve to be told that. As for the food and the experience, I haven’t been for years and the new branding just doesn’t work for us. The food is basic, no presentation in the dishes we had and the restaurant was quite dirty. The food was nice what we had tho and I would go back to try again if we were passing. Thanks to our server, I would mention her but she didn’t leave a name on our receipt (:

We were a little hesitant because from the outside it looks like nothing special. But then we noticed they cook with a wood oven so we figured it would be worth trying. The verdict: A nice thin crust pizza with a good amount of ingredients. Collection price is really good too. Only £10 for a large 15" any style. I think you can eat in for the same amount too. The sauce is a bit thinly applied, but you could ask for a bit more sauce if you like. The owner of this place is Afghani and prides himself on making a good pizza. If the place is not too busy he likes to chat.

After many years of using Mister Chef I and the rest of my family will never order from here again due to the lower than 1 star customer service. Food has also being going downhill in quality recently. Tonight we ordered a takeaway, expected time from the call was 1 hour (not a problem for a Saturday night) 1 hour later we called again and were told 30-40 minutes. It was quite evident that the food had not even started to be cooked. 45 minutes later we called again and asked to cancel the order as it had still not arrived. We were told it was being cooked, but by that point we had been lied too several times and were just going to find something in the cupboard. I requested to cancel the order and get a full refund. Phone went quiet so I hung up. Mister Chef then called back and screamed abuse at whoever answered the phone, which wasn't me as by then I was cooking some eggs and toast. Food did turn up 2 hours 5 minutes after ordering, but TBH it will go to waste as by then it was too late. Previously I would have recommended Mister Chef as the food was OK. But with this level of poor customer service I encourage anyone reading this to go somewhere else.

I placed my order at 20:45, the order was accepted and I was told would be delivered between 30-50 minutes (21:15 - 21:35). I had a notification to say it was on it's way at 21:10... It didn't turn up until after the restaurants closing time at 22:00... it arrived at 22:05, freezing, and gone stale. Almost like the order was forgotten about.

Great friendly staff and lovely atmosphere Very attentive Would definitely be coming back again