Greggs in Tunbridge Wells

The service is unbelievable slow, I went in for a drink while I waited for a bus, 6 people Infront of me, 1 of which walked out after 15 minutes, 25 minutes I was in there, for a drink. A few days later I went in for a sausage roll, again a handful of people waiting, almost 20 minutes, same lad who just wanders off at random moments. And today, 25 minutes for a breakfast roll. Maybe 5 people in front of me. Not Huge orders, maybe 2 items and a drink. Awful service and it seems it's like that regardless of who is allegedly working. I'm done with that branch. Probably Greggs in general. It's not as if it's anything special, salty pastries, awful coffee.

A lovely girl called Max served me today (Sunday 14th July 2024) and she was very polite and attentive. I asked for something and it had to be put in the ovens, so she kindly asked if I didn't mind waiting, if I wanted separate bags (I ordered for a couple vegans and someone who eats meat) and gave me my receipt and told me that she will hold off doing the bacon and sausage roll because she didn't want it to go cold waiting for my vegan sausage rolls. Promote this girl, she has a good head on her shoulders, is intelligent, articulate and her customer service is second to none! Absolutely lovely girl, Max is.