Domino's Pizza in Tunbridge Wells

Yummy pizza delivered super fast 👍👍😊❤️❤️

You are only able to order a gluten-free pizza on the app but you cannot order a gluten-free pizza over the telephone. How ridiculous is that.

Had a terrible experience here when ordering for my birthday a couple of weeks ago on Fri 11th October. The usually great app told me that our order was ready, so I parked up outside and made my way in. I could see my name at the top of the order screen and announced my arrival. The young lady on shift tried looking for it but couldn't find it. Shortly after, the order screen wiped and all names disappeared. I received NO update, NO explanation as to what was going on... had to move my car several times due to the delay. It was about 30 minutes after my order should have been ready that I was given two very clearly hurriedly-made pizzas without any explanation as to the 30 minute delay. Why did the app tell me they were ready when they were not? Why could none of the staff apologise and explain that they were experiencing difficulties? Without this I and others were left incredibly frustrated. I will hesitate to use this store again and advise others to reconsider their order.

ZERO for service … Rude manager. He answered the phone and did not even ask for the order number. When I was about to give him the order number, he said he said it would take 45 mins for every order. Did not ask me for the post code or order number. When I insisted he check the order number(because the status on ‘ track your order ‘showed delivered), he asked for the address and then said it was out for delivery. Annoying service. Shambles… will never order from Dominos Tunbridge Wells. Sad they get away for such rude behaviour and pathetic service.

Missing out something on my order then calling them to tell them. Then they told me that they would give me a refund but they never did . Plus the food was ok not like the old day's something has changed & not for the best ....

Food was good service was good My only complaint lack of dips with the sides other than that spot on One of the better dominos I’ve been to

Everytime I use Domino's I always have great service and great food and quick delivery.

I love the app, easy to navigate. Got an extra dip xx Also got a discount on my first order on the app. Delivered asap. Well done

Food Poisoning the next day, Disgusting.

We always order from here and haven't ever had a problem! Always super fast and friendly delivery. Today grabbed a pizza for collection and was surprised how clean and organised it looks! 👌

Disgraceful customer service. I accidentally made an online order for collection to this store instead of the store nearest to my home so I instantly phoned the store to ask if the order could be sent to the store nearest to me or could they cancel the order and refund me which I didn’t see would be a problem as there would have been no way the food would have been prepared yet. I was informed that the food was already in the oven ( 2x large pizzas, wedges, garlic bread, chicken strips and cookies) which was an obvious lie as there was only a 10 second gap between me ordering and them answering the phone for me to cancel!!!! I was told I could only have a 50% refund disgraceful. So my partner has now driven 1hr round trip to collect the family dinner. I will never order from any domino’s again. The manager at the Tunbridge wells store needs to have training in simple customer service.

Sadly the pizza was clearly overcooked as it was just snapping whenever we tried to pick it up. Not enjoyable at all so hard to order from another pizza shop too

Most of the food was alright, dominos is usually spot in with their scran however this instant i was highly disappointed, specifically with their chips, they tasted absolutely terrible, as if the potatoes were unwashed or straight up gone off, i highly doubt those ingredients were fresh, honestly someone should get a health inspector round there coz somethin aint right! This was not dominos first offence of having dodgy food items (in my familys experience) so watch out!!! Definitely not worth all that money

Very poor quality pizzas and doesnt compare to other shop locations

this pizza has perfect slap and perfect topping distribution! this is perfect pizza

Always very friendly staff serving the most delicious tasty pizza in the whole wide world.. Thanks "laser" and all the crew

Store Manager Was Rude On Phone When We ordered 2 Pizza First And Again 2 More Pizza. He Start Judging Over Tha Phone We Gonna Pay Or Not. He Was Denning To Make Order RUBBISH SERIVE BY CHANDRA ORDER NUMBER WAS 641467 At 11:40 Sunday

Try to order a number of pizzas over the phone rude staff asked me to place order online I'm on building site with my staff with poor Internet access. Also told me they is no offers on weekends. Also I am not sure why they don't accept cash payment in store.

We love the quality and the price! Super fast delivery and easy to follow through the app. We collected at the store too and the service was super fast. Excellent!

Had take away pizza , good but not enough cheese at some parts , was not fully covered

didn’t even get my food driver delivered to the wrong house and told them to keep it after i’d called to let them know it was the wrong address i was told by the manager he don’t care he’s not remaking it and no refund i am fuming to say the least on a £50 order

Really poor from the company not to take cash, nothing on the door to say card only. If customers want to pay cash then they should very poor indeed. Nothing on the website either

Pizza is always 10/10, only one occasion I wasn’t happy. Ordered stuffed crust two separate pizzas same size large same toppings both were delivered with crusts looking like a thin crust. They were stuffed but just flattened.

I usually would not review a domino's take away but this has to be the worst dominos's pizza I have ever had. The pizza arrived 20 minutes after ordering it on a Friday night which should have told me that people do not buy from here anymore. This is the most greasy and bland pizza I have ever had from Dominos. The idea of a chain takeaway is the quality is the same no matter what area you go to. The Tunbridge Wells Dominos fail to grasp this basic concept of business.

Very consistent quality - I don't remember ever being let down and I am a regular customer.

Great customer service and great food.

Great customer service and friendly staff

Good place and usually have good pizza! i always order a vegan margarita but today there was a piece of meat on the crust and the crush was crumbling which it had never done in the past

Still waiting for delivery and its been an hour and 15 mins, we're 5 mins drive from Dominoes.

Food arrived really fast. Unfortunately though both myself and my partner were then ill all weekend, it was confirmed today we had …SALMONELLA…poisoning likely from the chicken wings. Rang the shop to let them know hoping they would look into it but was met with a defensive rude response from the manager saying he checks fridge temps himself and the chicken is pre cooked. No concern for our illness and not really very educated in that you can still catch salmonella from badly re heated chicken which looks like this is the case. We hadn’t eaten anything else that day hence ordering a take away after a long day so it is certainly from them. And I wasn’t going to leave a review as such but due to this bad customer service afterwards and the un-willingness to look into it I feel I must warn other people. Don’t eat here if you don’t want to be ill all weekend afterwards. They don’t care about your health. Will be informing relevant authorities also now so maybe they will look into it instead…

This is awful. The pizzas are as close to McDonald's food as you can get. It is awful, tasteless, slop. And very, very expensive. Even with the pseudo-deals, it's still totally over-priced. Not worth it.

Usual good service and food from here. Always good food.

2 Pizza's Buy 1 get 1 free very bland and tasteless we had chicken and and a spicy beef one No flavour whatsoever won't be going back.

Collected a takeaway order, food from here is as goods as the other reviews below. In other words it's awful. The quality is terrible - pizzas are truly disgusting and as for the price total joke. Really really expensive for awful food. Avoid.

Tunbridge Wells branch , manager said his name is “Mark “ Very disappointed with the customer service received . Tried to order through App some pizzas for me and friends and as had some issues with the app didn’t manage to order an extra big dip so called the shop after placing an order of over £30 quid and asked to be sent 2 with my order and I can pay de driver or online via telephone by card to which answer was abrupt “Is not Possible “ and that I have no other options ……asked to talk to a manger to which he replied he is , asked for his name and initially refused as he said is illegal to give me his name ……..to me a paying customer with an order number on hand and unhappy , really ????? and went on that his a manger for years and bla bla bla , disappointed to say the least , also my friends Will def not order soon and won’t recommend Covid situation will go away and will see how they behave when you need customers ….. Management reply was sorry will retrain the staff , have a good day ……..honestly ???????

Always used a deal to save 50% ish

HAIR IN MY PIZZA! WHEN I CALLED TO TELL THEM THEY WAS EXTREMELY RUDE AVOID AT ALL COST

Pizzas were good. There was a delay, as our order was remade. Staff were friendly and engaging.

Orders are always spot on and delivered quickly enough to still be piping hot!

Awful. Truly awful. There are authentic pizza restaurants in Royal Tunbridge Wells and there is this place that delivers slop, 50 minutes late after driving around delivering two orders - which were further away that a direct delivery - and arrives is cold, putrid something or other. Not pizza as the Italians would class them. Follow-up gets a free pizza voucher. Not acceptable.

Brought bbq meat feast large pizza and its ruined me been in bed for the past 2 days with food poison from the pizza wont be eatting a dominos again

Very greasy toppings on pizza, cheesey garlic bread had about 0.001g of cheese on it. Boring overpriced food.

Best pizza in town from my point of view, fast delivery and polite staff

Quick service, good dominoes pizza

DONT USE. Not a true representation of the Domino’s brand. Should be closed down. I have used these guys on a number of occasions and don’t usually take the time to review but.....If I could give these guys a minus rating I would. Terrible customer service. Disgusting food! And waiting over an hour for food that not even prepared then to be told it’s not their fault or problem they haven’t cooked my food??? Rude staff and gutless managers that won’t come to the phone to deal with complaints. Worst place in Tunbridge Wells to get food from.

Very tasty vegan pizzas quickly made. Nice feature of updating your order.

Great pizza, great deals, delivered hot. :)

Too pricy and the quality isn't that great. I prefer the italian pizza

Because of COVID I wasn’t allowed to be handed some garlic sauce. Seriously! You can make a pizza with your hands box it up and pass that over without wearing a face mask or visor but you are not allowed to hand over sauces any longer. What a pathetic simple bunch of staff members ! Your like sheep, I’ve told my friends and they all said how rediculous your being

Crooks. Misleading delivery times, and lied about a refund. Quoted 25 - 35 minutes for delivery. Over 1 hour 15 later I called to ask for the whereabouts of my pizza. They said it would be another 10 minutes. I asked to cancel and get a refund, they said that would be absolutely fine and that they would send a confirmation of this. I never received the confirmation, I never received the refund, and I also never received the pizza. Needless to say, I'm not happy.

Lovely service, very fast, very filling and really great deals you can't go wrong with Thank you for a great service

Amazing pizzas Highly Recommend! But they sometimes find it hard to find my address. They should add an option to give your What.Three.Words address (An app that gives every one meter square in the world a three word address) in to help the driver find you. I have to stand out in the road when the app says is near. But despite that an amazing place!

since the lockdown has started I have ordered from dominos almost daily. 20+ orders with each better than the last! Thank you for keeping me fed during this hard time!

Ordered 2 pizzas over an hour ago for my kids and when I check on the progress it just says it's still in prep stage how long does it take to prep 2 pizzas

A week ago, we went into the branch and were shown the menu and offers on the counter. 2 medium pizzas with 2 toppings £11.98. Last night, we went in again and the same laminate was on the counter in front of the serving member of staff, with the same offer, same prices. We tried to order the same . Firstly we were told, no orders being taken over the counter, presumably as they were so busy, understandable, with nobody going to restaurants, more people ordering takeaway. No problem, we found the app and ordered online but using the same deal, the price kept appearing as £17.98 not £11.98 I asked why and was told the prices on the counter were out of date ( they were still on the counter when we left the shop) and the new prices were because of the Coronavirus because they had to make up for lost revenue. Really? There's no seating the Dominos, they only serve takeaway and they now have more customers. Ingredient prices are not in short supply yet, clearly they are just profiteering and we won't be going back.

All good so far. Enjoy their pizza, taste fresh, good topping coverage🍕, prompt delivery and good offers early in week. Love super thin crust option.

Im not happy about delivery. Driver cant find my address,then he came back to shop then another driver came and pizza was cold. Very dissappointed Ana

Whilst I can’t prove it my debit card details were used and several further attempts after placing an order over the phone, my daughter had been poorly all week and I didn’t mmmm hadn’t been shopping. I had to use my card over the phone, which is very unusual but as I hadn’t been out, hadn’t got any cash. That evening someone used my card to purchase online goods and attempted to pay their gas bill. Again whilst I can’t prove it my bank agreed it was very coincidental. Will not be using them again ,not only because they appear to have a shifty member of staff on their team with absolutely no morals but also because the pizza took over an hour to arrive and was stone cold.

Staff are rude and unprofessional to the public.

They decided to deliver 1hr 15 over the specified time, tried to call but the phone must of been unplugged as nobody answered after 3 attempts. Told the delivery chap it was too late and to take it back, didn't even get an apology he just said 'Ok' and walked away. Already paid with Paypal so i'll have to chase a refund. They used to be good, but I have noticed delivery time and quality slipping further and further and this just 'topped' it off. Don't bother with this branch!

Really good pizza Quick time on collection I recommend

It was best pizza I had last night

driver always want you to come on the road even before they turn up

Prompt and impeccable service, fresh and good food..!!

The staff took my son's £20 note claiming it was fake and refused to give it back without any proper explanation or any care for leaving a child miles from home without money. My son was intimidated by them and left scared to call us in case they could see. The note was not fake and when challenged the staff showed us a completely different note which they had in a wallet under the counter.When challenged again the following day they tried to give me a torn and completely unusable note with fake note written in large letters. My complaint to Franchise manager and CEO not taken seriously - just an offer of a free Pizza from them which was of course declined. Dominos do not care that their staff behave this way with children so in my opinion avoid this place at all cost! Absolute disgrace - staff were rude, dishonest, untrained and unprofessional - please educate your children on the potential of scams.

The staff took my son's £20 note claiming it was fake and refused to give it back without any proper explanation or any care for leaving a child miles from home without money. My son was intimidated by them and left scared to call us in case they could see. The note was not fake and when challenged the staff showed us a completely different note which they had in a wallet under the counter.When challenged again the following day they tried to give me a torn and completely unusable note with fake note written in large letters. My complaint to Franchise manager and CEO not taken seriously - just an offer of a free Pizza from them which was of course declined. Dominos do not care that their staff behave this way with children so in my opinion avoid this place at all cost! Absolute disgrace - staff were rude, dishonest, untrained and unprofessional - please educate your children on the potential of scams.

Very polite staff late on Saturday night, dealing with very drunk customers.

It's great pizza. Also opposite the George Pub, which is a useful stop off before taxi home - Fresh out of the oven they taste even better... what's not to love!

Owners are stupid as are the staff. Both parked outside badly, taking up 4 spaces with 2 cars, watched me try to get into a very tight space, I'll not bother again their ignorance lost then a 4 pizza order. Would have left 0 stars but couldn't, not worthy of a single star!!!

The staff got my order wrong twice . Waiting tie was very long from initial order and phone staff were disorganised . Girl with L name that sounded like lou something was expetionally rude and smirking when i complained . She should not be front desk service as childish . Finally got my pizza and it was wrong but only saw thus once half way home

i had a delicious hawian pizza chicken wings pefectly cooked nice and hot quick delivery about 40 minutes very polite will use them again

Dominos's this branch does best pizza in town ignore others

Moped didn't stop at the zebra crossing outside Victoria place just now.

My daughter and I ordered pizza, haven’t used Dominies for months ..pizza came ok but the delivery driver tried the oh I haven’t got any change at all chestnut ..after I stood my ground and said oh what a shame I was going to give you a tip anyway,can’t believe they sent you with no change he then produced coins out of his pocket and claimed to have forgot !!!! Cringe... !!!

Good quality service polite staff

Quick easy service. Looks clean from the front

I asked for two SMALL pizzas with the home alone deal, which includes TWO sides of potato wedges She charged us for two small pizzas with ONE side of potato wedges and as a result the whole thing was more expensive. Awful customer service, but food is great.

Ordered a takeaway and almost ended up in hospital!!! My 3 year old and 1 year old have terrible sickness for days! They didn’t care, apologise, and all the head office have done is offer a half price pizza!

Pizza was very disappointing they didn’t put good cheese on it

Feed family for £25.99 deal is good. Delivery driver was polite and food hot. Enjoyed the cookies!!!

Generally have home deliveries with almost every other order being supplied incorrectly, whether it be mains, sides, desserts or dips. Probably the only thing they do manage to get right is the drinks. I really don't have the time (or probably space here) to list everything they have managed to get wrong. The bigger problem though is the attitude of the staff when you call to inform them of THEIR mistake. They couldn't show less interest if they tried and as for correcting their mistakes, despite what they tell you... forget it, it won't happen. Not surprisingly, this seems to be the theme for most of the other reviews here but I would question how a company this big and busy has so few reviews? From experience, any complaints made to Dominos HQ would appear to be forwarded back to the offending outlets to deal with... Need I say more.

Will never use again. Food OK, home delivery OK, order accuracy appalling. Phone to tell them and they will show little interest.. tell you they’ll correct it and send it out... then just not bother. Worst customer service ever. Strongly advise to go elsewhere.

Domino's, the only place open on Tuesday night at 11pm when the snow hit us. Thank you guys for great food and keeping spirits up with pizza.

Very expensive pizza and the quality doesn't match up to other local eateries. Better value for money would help, drinks selection is very poor.

So disappointed after long shift at work order to arrive when I get home. Half order missing, phone person so rude and doesn’t have clue! Food was ok but not of standard usually recurve. Was hot but very greasy.

Fantastic place to grab and go...

Quick efficient and friendly staff top marks

Me and my boyfriend ordered 2 pizzas to be delivered.

A very efficient store with nice staff and always seems to be clean. When ever I've ordered from them the delivery drivers have always been quick and the drivers are nice; more than willing to break into a conversation.

Clean, fast service and friendly. Very good during the lunchtime rush

Este es un enorme franquicia, con publicidad y campañas de marketing casi fantástico que ofrece la tierra! A mi reciente visita, lo que recibi fue muy lejos de lo prometido. La primera cosa a decir es que el menú era como esperaba, pizza de muchas variedades con varios lados y unas cuantas opciones del desierto, aunque escasa variedad de bebidas! Precios es donde este lugar realmente mal, es muy caro para lo que es, yo ni siquiera consideraría este caro si era un lugar de Londres. La pizza en sí era normal en el mejor y el costo de cambiar un trozo de ferias. Hay ofertas mucho mejores en la ciudad, uno que oír literalmente en la misma calle! Si se ajustaron sus precios iría de nuevo y darles una oportunidad justa, pero hasta entonces no regresaré prisa!

Literally the single best place to order takeaway from.

Soy un cliente habitual de esta tienda y no he recibido mi comida esta noche menos el salsas que debe venir con la pizza. Esta no es la primera vez! ! ! En contacto con el tunbridge wells tienda me informaron de que el salsas no son gratis, lo que es una mentira. En la inspección más cerca de la pizza uno de ellos tenía un enorme pelo incrustado en ella. Me he quejado a la tienda de nuevo, tras descubrir en profundidad y era cuestionaron a antes de que el administrador fuera acordada otra pizza y el salsas que se supone que deben ser complementarias. Estoy muy decepcionado con el servicio de esta tienda y la calidad de la comida es también anti-higiénicas y contaminados con cabello humano. Si quieres un argumento y mala comida, asegúrate de que el fin de este lugar.

If only I could give zero stars! Their dangerous and incompetent drivers think they have the right to park on private property, obstruct junctions by dumping their cars wherever they want and have a serious attitude problem when being asked to move their cars. Don't bother complaining to management they are as useless as the drivers who really have no clue. Sooner this place shuts down the better, won't be long until a serious road accident is caused because of this place!

I have been a huge fan for many years but the last 3 times I've had dominos from this branch I have been left dissaponted 2/3 have been delivery and it has taken over an hour for the order to arrive, I receive a text which is amazing service saying it is on the way - and it takes up to 40 minutes to arrive when it's a 20 minute drive at most! Having given up on delivery my partner and I decided to collect as it would be much quicker! However we weren't left satisfied with this service either. After placing our order they tried to charge us full price when they offer two for Tuesday - which it was or upon collection it's also buy one get one free. Upon arriving home and opening the pizza boxes we dissapontingly noticed we hadn't been given the chilli oil for their Italian style pizzas which frankly ruined the whole thing, something so miniscule but it meant the meal was left incomplete and unsatisfactory.

Was order at 11:45 am and was delivered ar 1:53 pm. Very could and with sorry. And this is not service with my money. No thanks.

Have normaly been happy (not really happy but no real complaints). unless we have friends over unplanned we normally only ever go for 2 for Tuesday, last delivery came and was wrong so i called and was told that they will make a note for a free pizza on our next order, now the problem is if we go for our usual 2 for Tuesday then they will not give us our free pizza which means we have to pay for one pizza to get the free pizza, this means we have no benifit from the messed up delivery unless between the two of us we want three pizzas!! very dissapointed so we will now start using Papa Johns or Pizza Hut.

Absolutely terrible customer service, ordered a pizza for collection twice just to find out they did not even bother to bake the pizza, will never eat from there again

Customer service very good and pizza was really tasty. I had to wait a bit but it was worth it.

Realmente decepcionado. Tuvimos que volver nuestra pizza después de que había pasado más de media hora con el conductor, llegó demasiado fría. Mi marido me prometieron un reembolso cuando tomó la comida de vuelta y días más tarde este no ha sido arreglado. Siempre hemos...