Creams Cafe in Tunbridge Wells

I placed my order at 20:45, the order was accepted and I was told would be delivered between 30-50 minutes (21:15 - 21:35). I had a notification to say it was on it's way at 21:10... It didn't turn up until after the restaurants closing time at 22:00... it arrived at 22:05, freezing, and gone stale. Almost like the order was forgotten about.

Item missing from order. Please can I request a refund

Food was missing and wrong items

Absolutely amazing. New chicken fiesta crunch hot pocket was a delight. Service top class, place was heaving when we left, not at all surprised.

It took an hour to arrive. The Gelato and sorbet melted, having been put in the same paper bag as the coffee and warm crepes. The Gelato and sorbet were put in milkshake cups and wrapped in clingfilm, which was messy to unwrap. Not good.

it was nice, sickly, presentation wasnt great but it tasty!

Dropped in for a late night snack. The services was great, all very polite. Waffles were bagging and the Oreo shake hit the spot. Recommend!

Food is cold ice cream melted and what we did receive had missing ingredients to make the order

I don’t normally complain or leave a bad review. But it turned up cold - the crepe turned up smashed inside the box and it wasn’t very nice at all.

Food was terrible. Chocolate cake was stodgy and dry, raspberry cheesecake was warm and not edible,

Great waffles and crepes, milkshakes were incredible. quick delivery.

Cold soggy waffles really disappointing

arrived late and freezing cold waffle and melted ice cream

The waffles was not freshly cooked where stone cold and tasted stale

Waffles were freezing cold and completely dry

Food was freezing cold when arrived and arrived 15-20 minutes late! Won’t be ordering again!

food did not arrive! spent £44 and it says "order delivered enjoy your food" but no food has been delivered. I can not contact the restaurant or yourselves and there is no way to retrieve my money. I am disgusted by this service.

Driver wouldn’t even bring to my door cause I live in flat when every other delivery driver does

My older as not arrived and now the restaurant is not picking up the phone

All arrived cold One had no ice cream pot the one that did had the tiniest bit of ice cream in it. Was like one spoonful The pancakes was literally like eating some rubber, so they ended up in the bin couldn’t even cut a knife through them easily

waffle was hard and cold! mint ice cream had something that resembled slimy lumps in it. We often order from creams but this one was by far the worst so far!

The times online are completely wrong to the opening times displayed in the window. They don't open at 12:00 on a weekday they open at 4pm!

DO NOT RECOMMEND. ABSOLUTE SCAMMERS. Ordered at 7:55pm, stated delivery 8:15-8:35pm, at 8:20pm still didn't even say prerparing, then suddenly out for delivery, and then showing as delivered when not received. Attempted to call store three times, no answer. Absolutely terrible and this store needs shutting down.

don't put ice cream on top of a hot order of waffle !! says it all, ate about half with melted ice cream.

The delivery times changed a few times and when it was delivered it was cold

Even though it will not say EST 30 minutes late the delivery time kept changing from the original making it drastically late. The food was cold the strawberry’s were rotten I have evidence in the form of a photo to provide enough proof the food was abysmal. I spent £40 on my order and every item had an issue with it. I will follow up and receive and full refund

Ice cream was melted and warm. It was delivered over an hour late. Will never order from them again.

The bubble tea I had quite literally tasted like water , severely disappointed with that. The waffle was really nice though

All the food was cold arrived so late. The fruit on crepe was soggy so way past the holding time intended

My food was delivered to the wrong address! By the time I had to go get it myself. The ice cream had melted and the waffles were cold and the milkshakes were horrible! Was over an hour before the person at the address had it delivered too, managed to get in touch with me to let me know they had my food. Don’t how they managed to sort it out and the restaurant got it totally wrong! Very poor!

It was not what I ordered and it was cold would like a refund

How can I enjoy my food when it’s not even here once here no straw for milkshake and no soft scoop I’ve paid extra for I want a refund

order was stone cold , ice cream melted ..... had a message to say order was on its way at 20 past 8 then but didn't arrive until 35 mins later ...

everything arrived either melted or cold and the quality was the normal creams quality.

lovely staff quick service cute shop :) delicious food

the waffle was upside down all the toppings were stuck to the top of the box

didn't even knock on the door just keft the food inside to get cold

First time ordering. the cookie dough was so sticky a gooey we couldn’t swallow it and I needed a magnifying glass to see the ice cream and it was only a heaped teaspoon amount. I won’t be ordering again rip off for what you get. No body liked it

Arrived surprisingly early but was delivered a piece of cake dryer than ghandis flip flop. Tasted like a rough old boot but cost a fortune. Tiny portions. No waffles available tonight would have ordered as they are usually ok.

it was late, driver refused to drive to our actual location. so I had to meet them at a gate. Food was kept next to hot food in the car, all our ice cream was melted and our waffles crushed. wrong food handed to us by driver they had to return to give us the correct order. Its inedible because it's dangerous to eat spoilt food.

Requested some money back they wouldn’t give me it back as it was 40 minutes late !!!!

order was clearly made when ordered as all ice cream was like water absolutely disgusting service hire some adults to do a proper job

Bang on time, milkshake still cold, waffle warm and Sundae was still a sundae, would order again

Order hasn’t turnt up, phone call won’t go through.

My food did not arrive and says that it is been deilved I am so angry !!

Order never arrived, couldn’t contact restaurant and no communication on the order or where it was

The food was cold and the ice cream was melted

Number for restaurant doesn’t work no delivery and no updates

Delivery was 20 mins late ice cream had melted shocking service again I never learn

It was good but I when the order arrived it was missing a Oreo crepe

told order was delivered but no order delivered tried various numbers to ring and no help with any of them will think twice about ordering again

I’d love to leave a review but I didn’t not receive my order I’m Waiting on a refund

We ordered are food at 8;28 and didn’t get our food till 21:30 with one of our waffles there was no ice cream

Waffle was freezing cold and soggy, tasted like it wasn’t freshly made. Delivery was on time so waffle shouldn’t have been freezing and soggy. Won’t be ordering again.

The food came very late and the ice cream was melted and the cookie dough was freezing cold I would like a refund

waffles and drinks were nice but no longer hot or warm and had to be taken out and reheated.

Our food is constantly delivered late. We get a notification saying it has been delivered and then it turns up 20/30 minutes later. I'll be looking for an alternative delivery company

Food never turned up tried calling using there phone number but no longer is service

took 35mins to deliver a 5min journey, milkshakes warm, crepes cold, awful

Ordered food last night spent 30 quid can’t get a refund, can’t call shop as unrecognised number and food says delivered but never came

Originally left a 1 star review on Just Eat, after no sign of a delivery, an hour after the quoted window, by which time the shop was closed! Ten minutes later, driver arrived with our order and an apology - starting that the store had been inundated with a late rush of bank holiday orders... Despite the late delivery, the desserts were still icy and delicious - no hesitation in ordering again!

Ordered from here and never arrived ! No number to call them as number don’t work on internet

Ordered this evening and was given the time of 21.30 to 21.50 for delivery and has not been delivered.

Food hasn’t arrived no number to call creams number on the website don’t work

Horrible delayed time twice and food was late

Milkshakes are absolutely to die for, best I've had in quite a few years

Haven’t received our order the phone number for the restaurant doesn’t work!

Didn't arrive, terrible customer service, phone number doesn't even work 🤣 Waste of money, should be closed.

Burgers were absolutely amazing, can’t wait for next Tuesday!

It's just sugar,sugar and sugar. No taste at all, all you can fell is sugar, worst deserts I even tried.

Coffee spilled over the food and everywhere

Our food has not been delivered, we never recieved this good

Food was late and cold , not impressed said it was delivered 20mins before it was and no number to call

Says delivered but they haven’t gave me my food

Ordered & delivery time got later & later. No number to call restaurant, unhappy customer!

It never came!!! Absolutely fuming !!!

It was okay but it was cold again wasn’t too happy

order has not arrived and can't contact the restaurant as number doesn't exist very poor service and I expect my refund within a day !!!!

3rd time order not received won't even try again absolutely shocking service

food was okay, was updated that my food was in its way and ah your later still hadn’t shown up, of course everything had sat in a car for a while so all cream and ice cream was melted, milkshakes ruined but biscoff doughnut is to die for - either way £50 on a few deserts and a milkshake i expect better customer service

Amazing waffles! Highly recommend the white Bueno

ICE CREAMS MISSING! No one answers the phone and just eat refusing refund!!!! Disgusting service! Ruined the meal.

Ordered at 7:45pm didn't arrive till 8:55pm. was only just luke warm and the thick shake was wasn't very thick anymore.

The Oreo thickshake tasted like it had a minty taste to it, almost as if it had some peppermint Aero chocolate in the mix? Was very strange as I order the Oreo milkshake from this creams quite frequently and this is the first time it has tasted like this. My triple treat cookie dough was great, and as delicious usual atleast.

Ordered two bubble teas and there literally only 3 or 4 Tampico pearls in each one, so ridiculous!!!

Was waiting nearly 2 hours , could have drove there myself 3 times over the time I was waiting , for a couple milkshakes bit of a joke

Your gorgeous driver got me in my feelings dammmnn

Order time was changed Very expensive and a minimum order requirement The portion sizes were more than disappointing and the brown had been over warmed,cold and hard and difficult and not nice to eat. Won't be ordering again feel very disappointed and what should have been indulgent treat was a waste of money

all cold was not enjoyable and very late, store did call to apologise which was nice but due to lateness all the hot desserts were cold

If I could I would put 0 stars, we ordered two waffles and they was so doughy we couldn’t even eat them, they was late and cost £24, absolutely disgusting and would never order again. Can’t contact them by calling because they have there phone off which isn’t surprise I could imagine they get a lot of bad calls.

How do I leave no stars. Never received meal and can't cancel order as restaurants is now closed no phone call no correspondence. Appoling service

Don’t order, they change your delivery time, then don’t deliver your item.

Paid over £30 for my food to not arrive!! I’m fuming! The number doesn’t work so calling them ain’t worth trying. I’m disgusted with the robbery and poor customer service.

Got a delivery, only got half a cup of drink in it. Delivery was late. Could not get through on the phone by phoning up 100 times. Twice this has happened never again.

Food was freezing was late 15 minutes even after they said time was delayed very not happy my children was very upset

Visited today (24/02/2024) 2x adults and 4x kids. Fantastic service and prices. Great range of desserts for all tastes. No complaints from any of us. This is a smaller restaurant with not a lot of seating, so I would book in advance.

very late and melted ice cream.

Finally arrived late but only the milkshakes no desert we had ordered so told driver to take back we don’t want to wait any longer as it’s 10:15 now ordered at 8:30

Have waited for over an hour for a simple order of ice cream, attempted to dial through 100 times before I gave up. Not sure how a place can be verified to operate as a franchise in anyway. Should be shut down. My kids were waiting on their desserts and had to go to bed. Is a disgrace to even take orders if they cannot preform the service. I repeat should be shut down. 0 star was generous for saying you can provide food and not doing it. Close it now. Right now. This second. Today.

No food delivered at all waited for well over a hour