Green Man in Harlow

Stayed here this week for the first time with work and wanted to review as this place is absolute class!! The rooms are immaculate clean and the restaurant food is piping hot and tasty... All of the staff members i have met have gone above and beyond to help and made my weeks stay the best ever!!! The restaurant staff are friendly and helpful throughout your meal. Its a credit to Joe the (Owner manager) who you often see are the Green Man as i couldn't fault anything and highly recommend The green man hotel and restaurant you wont be disappointed one bit 👍

Great place for a drink and a meal

What a great pub! The Sunday Roast is incredible and served into the late evening. The portion size is colossal and the Yorkshire Puddings are big and crispy. I would highly recommend the Sticky Toffee Pudding. Service is faultless.

Great meal lovely food, good value

We regularly come for dinner and are never disappointed. Food is always lovely, portions are large but well worth it. Service is always great and fast. Sadie served our table of 2 for Valentine’s dinner, she was so lovely, welcoming and made sure we had everything we needed, thank you Sadie!

Wonderful place. Brilliant service by Emma :)

Great location, rooms were extremely clean and welcoming. Check in was very quick. Shout out to Emma our waitress, she was amazing friendly and helpful

Very attentive, polite staff. The food was excellent

Home away from home. Good local family & dog friendly pub & inn. Good food, rooms, location.

Stopped off for a quiet beer after Christmas shopping. Nice open log fire and a cool relaxed ambiance and cold beer. Just right.

Emma was really lovely, service was 10/10 !

Really lovely pub, comfortable and friendly. Off the beaten track. The staff are all friendly, happy to help people. The actual pub is modern , warm and welcoming. Had our table from 2.30 until 6.30. Then had a good corner for drinks after dinner to continue the night. Drinks on point and the food was really good 👍 quality. Eight of us go for drinks and dinner at different places 4 times a year. Every one of us said the food and service was great. We would all definitely come back. We was served and looked after by Dan. Nothing was too much trouble. Really nice chap. 👌 Highly recommend this little gem. 😁

Tasty food, good beer, delicious dessert. Very popular in Harlow

Food was pretty good but the service was really good. Me, the missus and the little one was really well looked after by Natalia in the restaurant and the hotel helped us massively by allowing us to check in early

Another great meal at the Green Man, thanks to Steph for looking after us in the restaurant, and also the bar staff, but if you are going for just a drink and bite to eat in the bar, I would check before you go in case they have a 'Wake' booked in as it gets very busy in the bar area

A colleague and myself stayed in the hotel as 'business guests'. On arrival, the receptionist greeted us and advised she wouldn't be long. A senior member of staff was providing some training / support. No issue at all, we all need to learn. We waited patiently for several minutes. We checked in and went to our rooms. Rooms are beautifully refurbished and have some really nice touches. I'd recommend not losing sight of the basics - high level dust and cobwebs, or shampoo in a conditioner bottle. We didn't fancy much on the menu, so we ate out at Bengal Cottage. We returned around 8PM and went for drinks on our pre-authorised allowance. This was easier said than done; the business isn't set up the same way as other mainstream hotels, where you provide your room number and its automatically charged and deducted from the respective payment method. Apparently, we were supposed to have a 'slip' when we checked in. We didn't. We weren't given any slip on check-in. So, off we went, back out of the pub and over to reception. Admittedly, the receptionist owned up to not providing and apologised. No problem - minor interference. We returned to the bar and ordered our first round of drinks. Upon completing the order, we were informed by the bar attendant that they were unable to track our spends. As a workaround, we obtained receipts for each purchase. Three rounds later, we returned to our rooms for the night. I personally thought the bed and pillows were quite hard, and that coming from someone who has a Simba. No sooner had I fallen asleep, I was woken by a slamming door. Fire doors are not supposed to slam shut, they're supposed to close firmly but quietly. I settled back down, before what sounded like the Silverstone race track and planes going overhead. The window was closed. This annoyance subsided and I finally fell asleep again. However, this was short lived and intermittent.The room was very warm and the knocking of the pipes disturbed my sleep for the remainder of the night. I decided to get up at 05:30. 7AM, my colleague and I went for our pre-authorised breakfast. Or so we thought. Host, rather unhelpfully, advised that she didn't have it on her list. We assured her, breakfast was included. Standing firm, the host wasn't able, or was unwilling to help resolve. We had to leave the dining area, return to the hotel reception, where the restaurant host advised that there might not be anyone there. They were correct, no one was there. We rang the bell. The next minute, the night receptionist appeared. He informed us he was also the chef and that we'd taken him away from the kitchen. Although, he wasn't wearing any chef whites. He asked if we had our evening meal allowance slip. This was in our rooms. He advised that we would need this. Up two flights of stairs, to retrieve our evening meal allowance slip??? Back over the the pub with slip in hand, knowing we'd already spent our allowance to evening before. We explained that the allowance showing was separate to our breakfast. The host accepted and took our order. I ordered eggs benedict. Never ever had them hard before, but today, they were hard boiled! Part the way through our breakfast, the host appeared with the senior member of staff. We were quizzed again about our business allowance and booking details. It's a poor state of affairs when the hotel / pub can't get their ducks in a row. It's a relatively simple process, with explicit instructions from the booking agent. What compounded matters more, was staff unwilling to help resolve, yet entirely willing to have guests going backwards and forwards because they failed to deliver the very basic guest service. Overall, a rather disappointing experience. Think we will still to the bigger chain hotel brands.

Went for meal, great service by Emma, looking forward to returning.

The pub is really cozy and the food was really good. Our waitress Louise was also very nice and made sure that everything was alright.

Lots of parking at the back. Very friendly. Good menu at reasonable prices.

Lovely decor in rooms Really comfy large bed Good size TV Nice pub Excellent food 😋

Modernised since my last visit . A fantastic job done . Loverly rooms . Great pub with good food . Highly recommended

Stayed overnight for burns night. Room so lovely, warm, clean, lovely little touches, in room, coffee/biscuits and chocolate... Burn night menu such good value 4 course, food really good, hot tasty and great service. Fab breakfast. Pub a lovely friendly atmosphere... Good weekend recommend this stay restaurant, room excellent

Held a birthday gathering here and the staff were really helpful, really effecient and service was good and fast. Our server was Lucy and she was very attentive to everyone's needs. Place is quaint and lovely and food and drink are amazing!

It has a lovely looking interior and exterior, able to park easily, atmosphere was relaxing, staff were great and helpful.

I had a great work stay here, the decor is beautifully classical and the room was comfortable. I would give 5 stars but the only small issues I experienced were hard pillows, and a leaking shower. The team was incredibly welcoming.

Had a lovely meal ,service was brilliant and with a smile.

Lovely food and great service xxx

Nice atmosphere, friendly staff, good food and quick service. Would recommend this pub.

Stopped here for a relaxing Friday evening supper and were greeted as old friends by the Lovely Janna and served with great efficiency by our friendly waitress Lucy.

Served today by Louise who looked after us very well. Always service with a smile and friendly atmosphere. We had a starter and main both of which we thoroughly enjoyed. Looking forward to our next visit.

Great food here, Natalia was a wonderful waitress.

I would highly recommend a visit to the Green Man Old Harlow. Lovely food, lovely atmosphere and a lovely waitress (Sophia). Couldn’t fault it.

One of a few very good pubs and hotel that allows dogs

Great as always. Louise remembers our order and is always very attentive! Joe & the team are always very helpful and go out of their way to make it a nice time!

Really nice local pub friendly staff

The staff were incredibly friendly and accommodating, would 100% recommend! Louise remembered our order and brought it over when it was ready. Joe and the rest of the team strive to make the pub a family and relaxing atmosphere.

It didn't start to well, there were plenty of empty tables, we were seated on a small table where my chair was touching another customers chair, another couple's table was right behind my partner's table. We were all bunched together with everyone talking over each other with no chance of a private conversation. We asked to be moved. Then everything was fine

We as a family met there after my mums funeral. We had to have the breakfast options and there was no room for manoeuvre. There were 18 of us. Most of us ordered English breakfast. Extra toast also ordered. We were not made aware that 1 portion of toast was half a slice of bread? This wasn’t acceptable. My elderly dad also asked the waitress for his coffee as he thought she had forgotten. She replied “I’ve only got 1 pair of hands!! “ I was mortified and pulled her up on her response. My dad has Alzheimer’s so gets confused. We paid out a lot of money that day and staff were also trying to dismantle Xmas decorations whilst we were eating and chatting in the area we were seated in. No compassion or common sense considering we informed them why we were there. We all left after paying the extortionate bill and will not be returning. No one serving at the bar either.

The wake following my mother’s funeral was held at The Green Man. They laid on a super spread, the atmosphere was lovely, cosy and relaxed. Thank you so much for everything. The Green Man was my mum’s favourite place for a meal, she would have loved it.

Lovely food, lovely service. Will be back!

We had a lovely meal here on Saturday 4th Jan. The service was good. The food delicious (although a little pricey). However, I was concerned when I saw a mouse run across the restaurant floor. It disappeared under the unit where the waiters/waitresses greeted people and where we paid. I kept an eye out for it but didn't see it again. I reported it and hope that they will do something about it. It was a little disconcerting though. But the food was nice and the service excellent!

Visited twice before Christmas for a meal and drinks with friends. In both cases it was an enjoyable experience. No complaints.

Excellent food and friendly service. Such a wonderful place and atmosphere

Great welcome by Emily. Nothing too much trouble.Room good. Restaurant food good quality reasonably priced. Really different breakfast mains. 3 mins from M11. Plenty of parking space.Even a dog goodies corner.

An absolutely wonderful Christmas day meal with very attentive service(thank you Emma!) and brilliant atmosphere.

Went for an evening meal the service was terrible . Waitress kept bringing up the wrong drinks. She then dropped sauces on the floor when clearing table and never returned to clear it up so done it myself with tissues The pudding was disgusting and i ask to have it taken off the bill which was refused . Will never go back Following on from the above we was served by two waitresses . The pudding I ordered was apple tart and was clearly microwaved too long as was soggy and falling apart Our vegetables were served hard and not nice . The mash looked liked it had been dropped on the plate from a great height .

Lovely service from Darcy, polite, friendly, smiley, attentive.

Don't supply iPhone charges for customers, outrageous.......

Thank you for another wonderful bar service, James, you are great with your customers, always friendly and funny

Table was too small for 4 adults. The staff struggled to place our food on the table. Making it a very poor experience. The table was only suitable for two. We couldn’t wait to leave, and find another pub to sit and enjoy drinks after.

Went here for a meal to treat my nana before returning home to northern ireland. The service was fantastic from start to finish and the food was amazing and big portions. We had a 2 course from the Christmas menu and everything was perfectly cooked! Thank you!

Darcy and all the staff helped make my Dad's birthday a great meal, the service was excellent and the food was delicious and hot. 100% recommended.

Emma was fantastic and very attentive to our needs … thank you Emma

A wonderful meal with my guest. Fantastic service & delicious meal at a very reasonable price... Highly recommended

Previous visits here were not the best owing to shoddy service. However, our family visit on Sunday, 11 of us and baby, was a much better experience. Food was hot and served in a good time, our waitress, Emma, was super, very attentive with a lovely smile and welcoming manner. Thank you Emma x

Good food help full manager. Dan went above and beyond to make sure my experience was excellent

Great food and service on a busy Sunday

The hotel is amazing was greeted by some lovely staff. The restaurant was amazing it was a lovely setting and they had grate service by a sweet waitress called tamika and the food was brilliant x

Not a place that I would recommend. Personel choice

Room fine, Pub very cosy, Food not good at all, Restaurant staff(Tamira) excellent.

Had a great meal with delicious starters and mains. All staff very friendly, and Emma our waitress was lovely , cheerful and very attentive. Good night out.

Emma was fabulous! Brilliant food and brilliant service.

Lovely food, great service, thanks Emma!

Had a lovely meal with my family. Thanks Georgia for being my waiter today

Lovely meal, great service from Emma! Bacon and cheese burger was delicious… topped off with Cherry Bakewell… and custard!

Great food. Emma was fantastic, really fast service which was so helpful when eating you've got a young baby. Thanks Emma

This is a really nice pub with great food options, I'm vegan and didn't expect so many options! We were served by Darcy who was sooo friendly and lovely! We had a baby with us so asked for various bits and bobs, and Darcy went above and beyond to accommodate us. Unfortunately we left in a rush and didn't realise the bill didn't include a tip! We're very sorry Darcy because you deserved a big one! From the 4 girls who lunched on Saturday with the baby :)

Received excellent service and everyone in our group of 9, enjoyed their delicious meals. We look forward to a return visit.😊

Myself and my family attended the pub for my grandparents 50th wedding anniversary, it was a lovely evening. Our server Georgia was absolutely lovely, especially having to deal with a large group of us - she created such a warm and friendly environment, we cannot thank her enough. We all LOVED our food and are looking forward to coming back another time!

Great food and the staff were very friendly.

The food at the Pub was so delicious, all our friends were super happy. We had lunch and dinner

Absolutely smashing meal. And the service was exceptional. My new favourite place to eat locally. Going back in a week or so.

What an amazing place to stay and eat. The service and food were amazing. Natalia is one of the best servers I have ever ran across. She is such a witty young lady.

Friendliest staff I've come across in a very long time! Great pub, good food, and the atmosphere and vibes are just perfect! And a pretty good Sunday Roast to boot!

This is a great pub in a lovely location with a beautiful garden and also tastefully decorated inside as well. Lovely food served by friendly staff.

Fantastic service from our waitress Lucy came in for Sunday lunch the food was amazing. We had the rib of beef and pork belly it was delicious. We had such good service from Lucy we will definitely be back again!

Only came for a meal with family, not accommodation.

The food was incredible and the service was great; Sadie was lovely. 🪲

Came for dinner with friends and was served by Sadie. She was lovely and helpful throughout the meal. Food was great too.

The four of us had a fantastic experience at The Green Man restaurant in Harlow. From the moment we arrived to the time we left we felt comfortable and completely relaxed. Our waitress, Sadie, was very friendly, polite and helpful, attending to our needs and ensuring that we were all enjoying our meal and drinks.

Amazing food, great service, such an unexpected find! The portions are a decent size and presented to restaurant standard. Full of flavour, I had starter of whipped goats cheese with roasted beetroot followed by glazed pork belly, I couldn't even fit pudding! The waitress Darcy was lovely and very accommodating and did everything with a smile. Definitely a place to come back to.

Had lovely starter and main meal with friend, service was quick and waitress was Sophia very efficient and friendly. Would recommend a visit.

Lovely pub! Really nice decor,Lovely food, good drinks selection Great service from sadie! Very helpful and friendly Thanks

What a lovely place for a meal, great service and meal

With great food and friendly staff this traditional pub is a great place to have a meal with family or friends. The garden to the rear is a great little sun trap.

A very comfortable and well appointed room. Friendly staff.

Superb meal at the Green Man in Old Harlow. Beautiful surroundings. First class service from Abbie who was polite, efficient, and caring to the needs of my 93 year old friend. Fabulous afternoon which we will repeat soon

Although i wasn’t a big fan and my experiences before wasn’t the best after a while i decided to attend and todays visit was exceptional, We sat down by a window, at first my expectations were rather low but the waitress with the name Natalia had changed my mind, she served us and had an impressively engaged attitude she made sure we was perfectly served i almost thought i was eating in another restaurant due to my previous experiences haha, i ordered a cod and duo chicken which were filling and tasty, the waitress also recommended me onion rings which was just what i needed, i also ordered rose which was poured by the lovely waitress, and then some coffee. I’m happy to see the restaurant improve in terms of food quality as well as the service and they should hire more people like her, i would recommend coming here as of now.

Good room and food. No air conditioning, so staying on the hottest day of the year Was not ideal, but would be ok on the other 364 days!

Louise served us today - great service and with a smile too!

Louise was a very friendly helpful young lady who even fixed our table for us !!

Had a lovely roast dinner and great service, complimentary bread and veg! Thank you Lucy and all the lovely wait staff team !

Just like to say that I had an amazing experience here. Staff were polite and very helpful. Lovely young lady called Sophia served us and made our meal special. The manager daniel came around asking if everything was OK and asking if we needed anything else. Overall, a very good experience. Highly recommend

Quality and service definitely gone down hill. I used to go regularly for Friday pub lunch (twice a month). First of all, they've stopped some of the favourite dishes (Fish goujin sandwich) which I always ordered. Stopped cheesecake desert so stopped buying. That doesn't make sense as we'd spend £7-8 each on desert. Also, coffee used to come with biscuit which also stopped. Younger staff who keep you waiting to take order, then drinks, then food and then serve. I went for fathers day, my wife and daughter good served. Daugther didn't get her drinks for more than 15 minutes despite me asking twice! My fish and chips were served to me 45 minutes after my wife and daughter had been served. It was soggy and greasy. I didn't say anything as by that time I had enough and decided I would never return. It wasn't busy as half the tables were empty. FYI, I went here twice a week on Fridays for lunch, every other month for dinner, New Years, Mothers Day etc. My wife and I were regulars not that staff ever noticed. I recognised the staff. We always tipped generously (10%) even with bad service. I've noticed most guests do not tip. The only time we got proper atention from staff was when paying the bill - I should not have caved in and tipped - I always do as I recognise waiting staff do a hard job. However, quality of service and standards have gone downhill and Green Man has lost this regular customer as I will not return after multiple dissapointments. Finally, another reason why I did not complain is I have heard patrons open discuss their dissapointments about food being taken off the menu etc only to be fobbed off with weak excuses from staff - so why would I bother. Hence the review here. Same really as good location, free parking, USED to be good food with service but no more. Best to avoid unless you want to be dissapointed and served with sub-standard service, late and poor quality food.

Had a great time at the Green Man, food was perfect and Dan couldn't do enough for us during the visit. Would definitely recommend this for a meal out and worth a trip to get there.

Great pub in a nice quiet location! Joe the host was super friendly and amazing service from Louise, very friendly and professional, would specifically ask for her next time we book, would 100% recommend. Food was incredible!

Had a drink at the bar. Was good

I did not stay at the hotel but the restaurant is shocking. I arrived to be greeted by a rude host, when i was served my main the sauce that came with was like jelly and was foul. For desert i ordered sticky toffee pudding and it arrived to me still frozen on the inside, even the spoon had leftover mayo from the previous customer. The lime in my diet coke was brown (last time i checked limes weren’t supposed to be brown) Overall 0/10 do not recommend (left 1star but would give less off i could)

Amazing! Thank you so much for our stay. So comfortable and beautifully decorated and wonderful food! Can't recommend highly enough!

Came into the greenman last night for a meal with my family, georgia was our waitress and she was an absolute delight! I ordered the fillet from the specials and it was incredible! The while atmosphere was so warm & welcoming and i will be returning!!