Based on 1.975 opinions finded in 1 websites
Based on 1.975 opinions finded in 1 websites
Nº 915 in 1604 in Newcastle upon Tyne
Opinions
Rooms are a little outdated now, could use a renovation to update for use with the modern world. With all the technology constantly evolving I understand that not everything can keep up with changing demand. It was a nice break though.
Susan Clarke . 2024-10-28
MORE AT Google
Good sized rooms, windows partially open and detachable shower heads. Dog friendly with decent walks on site and others relatively close. Food is tasty, particularly the burger, and breakfast is decent. Bar prices are reasonable for a hotel. A good example of the type raised above the average by the staff who were unfailingly friendly and helpful.
Worker42 . 2024-08-03
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Avoid. Service at this hotel is a shambles especially from the manager on front desk in the morning. Do yoursel a favour and book the travelodge across the road. Everytime i'm here theres an issue and is always answered by a shrug of the shoulders by mr happy more or less. Never again!
stephen kelly . 2024-07-16
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Stayed here for a few nights on business. The hotel seems ok, looks a little tired in some areas. The receptionists were polite. The food was lovely. The room was big and looked clean until you see some bits and pieces, the duvet sheet had a stain and the furniture was just a bit dusty. Also had room service and you pay £3 per tray. Seems to have ample parking space. It’s a few minutes walk to the Newcastle Racecourse. I saw it has a functional gym which I didn’t get to use and a swimming pool so can’t say much on that. Would say it’s nice but I don’t see myself voluntarily coming back here. Overall, okay experience.
Eyitoyosi Onadipe . 2024-07-14
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We had our wedding here 25/5/24 Booking a wedding 2 years in advance seems not much at the time, but we purposely chose this venue due to the capacity and space it offers, agreeable that updates to bedrooms could be made but as far as negatives that’s all that could be said. From start to finish we couldn’t fault the process initially Maria we booked with and then Connie taking over the roll, planning a wedding for 150 guests is not easy and these went above and beyond our expectations, nothing was a problem, from private dining the evening prior for 25 guests to the wedding day! the staff here were absolutely faultless, special thanks to Dee and Louise our on the day organisers, thank you dose not seem enough for all of your efforts and everything yous done. The deco this deserves a mention in its own right, Anna at aura events provides the deco for this hotel and I can’t thank this woman enough, everything and I mean everything I asked for was provided I believe I am a good judge of character and at our first meeting handed everything over to Anna to allow her to do what she is clearly amazing at doing, creating beautiful rooms and spaces, the work you and your team especially your sister do is beyond words and wholeheartedly appreciated. The grounds were beautiful, the service ourselves and our guests received was outstanding. From a bride that was unfortunately not convinced this was my dream wedding venue 🙈 Thank you to each and everyone of yous for making my dreams come true! We had the most perfect wedding weekend and we can’t thank you all enough. Mr & Mrs Smeaton 25/5/24
Kerry Smeaton . 2024-06-06
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I attended a wedding here on 27th May and was left feeling really disappointed. Service for the guests was extremely terrible that the family members and guests had to get off there seats and support with serving. The waiters were that clueless that I've had better service at a McDonald's before. Dishes and cutlery were dirty. The communication was limited and rude. I tried to complain to the on duty manager and she was not very helpful. All the guests were left waiting for a long time and alot of food was wasted due to numerous guests getting up and leaving the event. I would not recommend this venue for any of your special occasions unless you want your special day ruined and stressful. I suggest the venue to train up there staff properly to be able to cater to these events in future.
Kabir Murad . 2024-05-31
MORE AT Google
Outdated but comfy. Pool and rooms need a touching up
Finn 24 . 2024-05-30
MORE AT Google
Lovely stay here. Staff were brilliant, very helpful and had conversation. Room was nice and clean with very comfy bed. Was a bit small due to en-suite but this was lovely and very clean. Breakfast was lovely. The only thing to be aware of if you have any mobility problems make them aware as rooms on lower ground floor had quite a few sets of steps along the corridor. Will certainly use again if in that area
Sandra Cater . 2024-05-26
MORE AT Google
Very good service in the grill and bar/ breakfast restaurant but I have to admit quite disappointing quality of rooms for a hotel with stars! Bedding smelt like someone's been smoking cigars on the bed before our check in 🤢 Stayed in a room in 500's which took extra 'hour' (exaggeration) to navigate into the basement type corridors which reminded me of a world war bunker. Wall heaters were out of order had to crank in a makeshift oil heater which was suboptimal for the English weather. Would not recommend if you're after a peaceful room for your stay in Newcastle.
Ayesh Baddage . 2024-05-23
MORE AT Google
Recently travellled up for a 9am funeral (10th may) with my daughter from Nottingham setting off at 4am dressed for the funeral,arrived at crematorium at 8.15 so waited in my car,it was very hot that morning too,after a lovely service we then went to the wake but after a couple of hours needed to get to hotel to leave the car and mayb check in a little earlier but to be told we couldn't till 3pm too which I was abit annoyed as I had got flowers and chocs for the family and we also needed a quick freshen up,so had to leave in the car in that heat which obviously the chocs melted and flowers wilted,I didn't cause an issue as it was a sad day and I was tired,so finally got bak to the hotel at about 9.30 exhausted,the breakfast next morning was very nice thou,just wish it was a different story the day before.
Mandy Webster . 2024-05-15
MORE AT Google
Excellent night out with Good friends and a great service with lovely staff
Bryan Shelton . 2024-02-11
MORE AT Google
Opened in 1966, this hotel was probably refurbished (bathrooms, furniture etc) around 20 years ago looking at the fixtures and fittings. Clean and tidy, comfortable beds, good showers, but noise levels are above average compared to a modern building. Windows seals were leaking air and noise from outside, and phone conversations could be heard from neighbouring rooms. Food was not great in the restaurant (Sunday evening), so we ate in the Falcon's Nest nearby for the rest of our stay. Breakfast was OK, but overpriced. Staff were friendly and professional.
Mat Meredith . 2024-02-10
MORE AT Google
Great place to stay on match days at NUFC.
Dave White . 2024-02-06
MORE AT Google
I have no idea how this hotel is classed as 4 stars, this should be 2 star, if that. The whole hotel looks old and in need of a major refurbishment. It looks as if alot of it hasn't been touched since it was built. I have no positive things to say about it. The room we stayed in had mould on it in places, old windows and curtains, used hankys by the side of the bed, a disgusting cut yellow toe nail on the bathroom floor, old blinds and thin walls. Whoever was in the room next to us were a disgrace with all the disgusting noises they were making (a group of them) As for the food and places to eat. The food was poor and overpriced and had to eat in the bar area because the restaurant is closed. While eating they had football blasting out on the TV and people shouting/singing. Overall, its 1 out of 10 for this place and we couldn't wait to leave. Whatever you do, don't stay here.
Jonathan Cole . 2024-02-06
MORE AT Google
Food was overpriced and inedible complained to bar staff when they collected and most of it hadn’t been touched and they laughed
ben warnock . 2024-02-04
MORE AT Google
I did a bad review on last visit but have to say I was impressed this time I stayed
colin james . 2024-01-31
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Good stay all round... Good parking
Terry Holford . 2024-01-30
MORE AT Google
Room was a bit dated, but comfortable nonetheless and the shower was a dream! All for less than £70, I couldn’t complain. Food in the function room for the charity ball was excellent.
Chris Pace . 2024-01-30
MORE AT Google
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29 Opinions
We only had drinks which, as you might expect here, aren't exactly cheap. We were met on entry and taken to our table. We ordered the drinks but there was little to choose from in terms of food. If you champagne and croissants this place might be for you. We struggled a bit to get someone's attention so we could pay and leave. They add a 10% "gratuity" to the bill, but this was actually highlighted. Sadly, although we were ushered in, our exit was very different. The staff were all grouped around the counter chatting away. They didn't even acknowledge our presence as we passed them to find our own way back to ground level. The whole concept of offering something you can charge premiun rates for rests on great service and quality product. We left here with the distinct impression that it's nothing more than 'get them in, rip them off with a 10% "gratuity", then let them wander off to find a venue that delivers real value.
921 Opinions
Absolutely beautiful pizzas. I asked for extra garlic and they delivered. The staff are really nice. Please give it a try.
140 Opinions
The food is always great value for money and tasty! The reason we keep coming back is the atmosphere and the staff are just so friendly
166 Opinions
Don't stay here. You're better off in the street. Room 28 houses a resident whose door was knocked on incessantly for 2 hours from 3.00am by an addict " wanting more". Whilst that's their misfortune and all sympathy, it clearly is not a pleasant place for "normal" folk. I was asked by drunks on arrival if I "fancied getting high". The landlords are only on it for money. Not hospitality.