Gourmet Wok in Reigate and Banstead

We have a been a long standing customer of this establishment for over 8 years. Food has always been good and never had an issue with delivery until our most recent order. It was 6:15pm on a Saturday evening. We placed an online order and duly paid by card. Estimated delivery time was 75 mins however we'd never had to wait that long in the past. When there was no sign of our food after 75 mins, we called to follow up and were told "We're very busy. Your food is only just being cooked. It'll be 20 mins". Still no sign of food after another 25 mins, so we phoned again to which we were told "He's just around the corner". Our food finally arrived after 2 hours. When we phoned to complain they were rude and refused to offer any kind of compensation for the major inconvenience. I suspect if we'd have paid in cash - they would have been more willing to come to some kind of agreement!!!! Highly disappointing after many years of good service and spot on delivery times.

The quality of food was underwhelming for the price I paid. I always champion small/family run businesses, but to be unimpressed after spending £50-60 on dinner never feels great. Good service when ordering, nonetheless.

Very nice lemon chicken and also I recomend to try shredded chilli beef and kong-po chicken. Delivery drivers are friendly and in 90% on time.

Attending a big event at Old Reigatians RFC. Ordered for delivery. Food arrived as ordered, within time given and was excellent. Highly recommended.

I used to love the sea spiced king prawn dish. It was not the same standard in presentation, taste. Neither spicy or salty. Very disappointed will try other takeaways from now on!

used the gormet wok today and i must say,prob the worst meal ever,very bland,put it in the bin😤

I don't like leaving poor reviews but I didn't like anything in the order. It was all bland, gooey and tough. The only tasty thing was the lumps of uncooked ginger - not pleasant! Maybe they had an off night but I won't be ordering from here again

Excellent food. But at busy times may take up to an hour for delivery.

I ordered online, capital ribs x 2 and shredded chicken. The chicken was passable, although not the nice crispy coating it has elsewhere, and the ribs were disgusting, chewy and more gristle than meat, never had such bad ribs. I rand to complain, and asked to be refunded for the terrible ribs, after much arguing the woman put the manager on the phone, who SHOUTED down the phone at me to go away, and hung up. Disgusting behavior, disgusting food.

Having read some of the reviews for this place I have to confess it was with some trepidation as to how this experience would turn out. Thankfully everything was positive from ordering the food, calling back with a query, delivery of the food, (it was a good 15 mins ahead of the scheduled time), as well as both the quality and amount of food. I’ll be using them again…

Best takeaway I've had in a long time.

Food ok, service appalling, 90 minute wait for food when quoted 60. Not enough delivery drivers, 1 driver having to cover a far too large area at peak times. I rung up to complain and they hung up on me!

Good portion sizes, ordered 3 dishes for £18. Really impressed! Better than the asian options on deliveroo - ordered and collected within 15 mins!

Super fast delivery, excellent portion sizes delivered hot and very tasty. We ate the set menu for 3 fed 4 no problem with leftovers.

Staff was friendly and mindful of my needs. Food was ok; a bit on the oily side.

Food was mid but the staff had drugs.

I picked up a takeaway. The service was quick, friendly and polite. The food was well packaged and hot, but unfortunately didn’t have much flavour at all. I thought this last time as well, but gave them the benefit of the doubt as they had been excellent in the past.

lovely food, have been coming here for years and it never disappoints. they are also so friendly! best chinese in surrey! i also love how they give free fortune cookies 🥰

I’ll admit, the reviews about tardiness of delivery and cold food worried me a little but I needn’t have been concerned! I’ll be as specific as possible in this review just in case others are unsure. Okay, so the food was delivered 8 minutes after the delivery estimate (not an issue) but it was hot and, most importantly, tasty!! We hadn’t ordered from Gourmet Wok before but we were well chuffed with it. 😊 Historically, we had used another local Chinese takeaway but they started to use reconstituted chicken instead of actual chicken breast so we were keen to find a decent alternative that delivered on the promises of quality. Gourmet Wok did exactly what we need them to. Yum! 😋

My younger brothers had ordered a takeaway special chow mein and it was supposed to have consisted of chicken, prawns and beef in which they only got a singular piece of each protein. We called up and reported to them, the lady on the phone was dismissive and did not do anything about it. Extremely disappointed and would not recommend this place to anyone who values their money!

Ordered special chow mien noddles and ended up with one single prawn and one mini piece of chicken and rest of vegetables. Called and the lady didn’t apologise and said if we put more than one prawn for each customer how can we manage. I PAID THE FULL PRICE FOR SPECIAL CHOW MIEN !!!!!!!!

My younger brothers had ordered a takeaway special chow mein and it was supposed to have consisted of chicken, prawns and beef in which they only got a singular piece of each protein. We called up and reported to them, the lady on the phone was dismissive and did not do anything about it. Extremely disappointed and would not recommend this place to anyone who values their money!

Very good and quick. The food was great and really hot when we got it. The service was also really good!

Excellent food at a competitive price

My partner and I decided to get a take away delivery at 7pm as it was our Anniversary treat. After 2 phone calls it finally arrived at 9pm stone cold and tasteless so most of it went in the bin . As you can imagine a ruined evening so I definitely do not recommend Gourmet wok if your planning a nice evening in.

Really good service and food everytime I go there.. Never a bad experience and food always very well prepared.

Ive worked on the plumbing on the kitchens in here and it was clean and all the chefs were preparing fresh food. I also eat from here regularly as I know the owner puts a lot of effort into his food! Not sure why all the bad reviews?

Salt & Pepper Squid is my FAVOURITE dish, whether from a Chinese or Thai outlet. I do not eat out a lot due to being on my own and on a budget so when I do have the opportunity it is (or should be) a real treat. I went into the takeaway bang on 1700 when they open and ordered. I only had a 10 minute drive home and on arrival could not resist diving into the squid dish. To my huge disappointment, the 2 pieces of squid I ate were tough, chewy and the batter under-cooked. There was no way I was going to drive back in the dark and intended to take the dish back over last weekend. I was unable to do this as I mislaid my car key - for the only time in the 22 years I have owned the vehicle - so to give Gourmet Wok another chance I will order this dish again and will sample it when I am still in the premises. If it is as tough, chewy and horrible as last Friday I will complain. For the record, I have NEVER had rubbish salt & pepper squid from the Thai place at the Red Cross, next door to Reigate Convenience Store, only good food and courteous service. Gourmet Wok would do well to take out of their book; just because they have been in Reigate longer does not mean they can rest on their laurels - unless they want to lose business..........................

Fresh ingredients and good Asian food. The staff here are really friendly and genuinely kind, which is the most important thing.

Food arrived late, had to call to chase up. Arrived cold, undercooked. Wholly inedible and disgusting taste. Had no option but to through the whole lot out. Complained to GW, who were unhelpful and could not give a toss. Would not recommend this place to anyone. Will never use again, despite being loyal customers for many years.

Ordered via app at 19.01, delivery taken at 20.38. The lady on the phone at 8.15 was polite and helpful, said after consulting the kitchen that the driver is on the way... almost another half hour before delivery? The food was good as it always is but disappointed with such a delay. Not the first time we've had to ring to chase orders after allowing over an hour for an "ASAP" delivery.

Only ever had takeaway from here but every time it's been great food. Delivery never took too long.

We always order from Gourmet work and have done for many years, and we are never disappointed.

Always yummy and good vegan options just ask :)

Our normal preference of Peach Blossom was closed… not only was GW way more expensive, the food was really poor quality. Waste of money and totally put off this being an alternative option again. Peach Blossom by far the best Chinese take away in the RH2/RH1 area.

We have been very loyal customers for years. But several times recently the delivery has taken more than 90 minutes with no update. The only offer to remove delivery charge (as my husband went down there to get a card refund as they weren’t answering the phone). We’ve always loved the food, no exceptions; but enough is enough. We will keep an eye on reviews to see if anything resolves.

Ordered a takeaway. Pancake roll that used to be so good was now filled almost entirely with just white cabbage. Duck dish contained a lot of onions and was rather lite on duck. I would prefer smaller portions if economies need to be made. Will return to give it another go, because Gourmet Wok has been so very good in the past.

Everything was good. Deducted 1 star because pineapple was so small in sweet and sour dish.

Beware - dodgy seafood!! Tried Gourmet Wok because our regular Chinese takeaway is on holiday. Seemed alright, and I was OK, but two hours later my partner, who had the king prawns, was spewing it all up in the bathroom. We'll go without rather than risk that again.

We got a takeaway for the whole family the chicken curry had cubed pieces of chicken. We had lots of other dishes And we’re all ill the next day. Avoid at all costs Won’t be using again.

Delivery is 0 out of 10 After 2hrs still no food contacted them to be told 15min ! 20min later told it could be 30more mins

Good food and nice portions. Nice to have a local Chinese with good quality. Not too long to wait for the food either.

After reading so many 1 star reviews I was sceptical on what sort of takeaway would arrive, not arrive at all. It's clear, that some people just complain for the sake of a refund. Food was lovely, hot, tasty and well prepared. This will now be my go-to local for a Chinese takeaway. It's old school and delivers it's own orders, they don't have a plethora of Uber drivers! So just be patient and you won't be disappointed! Thanks Gourmet Wok.

We Ordered satay chicken with mushrooms veg & bamboo shoots, it tasted very bland & like it all had been cooked in the same liquid . More like a soup no taste at all. Would not order food from here again very disappointed, awful food .

Best place in Reigate. Excellent food. I highly rate the place. Im not sure why a few people were moaning.

1st time ordered, collected it myself! Worth it👌🏼 Tasty 😋 Many reviews is based on delivery- but it is nothing to do with the food! Thank you 🥘 Will definitely order again😋

Just had a delivery from Gourmet Wok this evening was really surprised by the delivery time they were here within 15 mins. Always order from here the food is good especially the Hot and Sour soup. To the driver sorry if I looked surprised just didn't expect it to come so soon thanks !

Lovely food and an excellent price, swift service and food was ready quickly

The food was delicious with generous portions. The new online ordering system is very handy!

Generous portions not bad at all.

same arrogant person as years ago.

Great tasting food just order for the first time and I so much enjoyed my Food.

It’s been a while since we last had a takeaway from gourmet wok. What has happened! This was the worst excuse for a takeaway I’ve ever had. It was totally inedible. Don’t waste your money, go somewhere else

Very bad service and quality, again!! This is our local Chinese and we have been supporting it for years. Unfortunately, for whatever reason they have decided they dont value customers and barely engage with them when trying to spend money at their establishment these days. Phoned up and had been advised to order through the app/website now. Did so and received the standard 45 mins message. After 1 hour, called up to chase. Was put on hold for 7 minutes while they asked around the shop to see what had happened. They then come back on the phone and state 'on its way'. Well it had been 'on its way' for over an hour, so that was unhelpful. No guidance on when it may arrive, but seeing as I live less than 5 mins drive from the shop, assumed it would be in the next 10 mins. TWENTY FIVE MINUTES later it arrived, cold, almost stewed and had obviously been completely forgotten about. These things happen, but then, no apology on the phone, the moody delivery driver arrived and we still gave him a tip (stupidly!). Since then I have been trying to make a formal complaint and tried all the email addresses they advertise, but absolutely no response. Dont bother with this one, they are getting worse and worse (& more and more expensive!). There are much better Chinese who will deliver to a similar location, so try a new one and done constantly go back to people who dont value your custom and whos quality is getting worse and worse. UPDATE: After a lot of contemplation we decided to give them another chance. Happily I can say things have changed for the better. Our food arrived in the agreed time and was hot, tasty and nice. I am please to be able to update this review more positively. Well done for listening to feedback and making positive changes.

new Web ordering is poor. Special instructions not applied. Refusal to accept this and send correct order so will not use again

Food is does the job but the service is very poor

Ordered last night, very nice food and delivered in a very timely manner. Would recommend

All junk food is cold There are also cigarette butts in the noodles！Wanted toreport the health department、butlthought about it.Next time Idou’t gotothis store to buy food.I heard that the boss also laundering money and tax evasion Allthe children in their family go to private schools

Great food and arrived on time!

Extremely disappointed with the service received from Gourmet Wok lately but this evening has to be by far the worst they have ever been. We waited almost two hours for our food for two people and in the end cancelled our order. What is worse is that there seems to be a price increase but the service to go along with the increase is absolutely appalling. We certainly won't be ordering with Gourmet Wok again

This is one of the most expensive take aways and unfortunately doesn't justify its price tag. Plus always late

Appalling, all I could taste was flour, smoked chicken was disgusting. Literally the worst chinese i ever had and also the most expensive, delivery was late and charged me £4 for delivery even though says free delivery over 30. Avoid at all costs

Very bad service and quality, again!! This is our local Chinese and we have been supporting it for years. Unfortunately, for whatever reason they have decided they dont value customers and barely engage with them when trying to spend money at their establishment these days. Phoned up and had been advised to order through the app/website now. Did so and received the standard 45 mins message. After 1 hour, called up to chase. Was put on hold for 7 minutes while they asked around the shop to see what had happened. They then come back on the phone and state 'on its way'. Well it had been 'on its way' for over an hour, so that was unhelpful. No guidance on when it may arrive, but seeing as I live less than 5 mins drive from the shop, assumed it would be in the next 10 mins. TWENTY FIVE MINUTES later it arrived, cold, almost stewed and had obviously been completely forgotten about. These things happen, but then, no apology on the phone, the moody delivery driver arrived and we still gave him a tip (stupidly!). Since then I have been trying to make a formal complaint and tried all the email addresses they advertise, but absolutely no response. Dont bother with this one, they are getting worse and worse (& more and more expensive!). There are much better Chinese who will deliver to a similar location, so try a new one and done constantly go back to people who dont value your custom and whos quality is getting worse and worse.

Amazing food! I don't understand all these bad reviews. Always had great service, delivery always on time, great communication, easy online ordering. Best chinese in the area.

Never keep to their collection time

Standard has really gone down lately. Obviously reheated and thrown together.

Amasing food, good portion size and warm food

We spent nearly thirty pounds on a food delivery ( certainly not the cheapest in this area) so expected a decent meal, but the quality was dreadful. The smoked chicken was tough and inedible, clearly had been re-heated in a microwave. The chicken curry was very average but the chicken pieces were squared off ( as you would get in a frozen bag of catering chicken pieces), see pic, and the rice was again tough and re-heated. The chow mein was the only side we could eat. We eat a lot of chinese takeaways so know the difference between good and bad. This was very bad. First and last time we use this restaurant

Absolutely disgusting. Placed my order and nearly 2 hours later the food has not arrived. Called 1 hour and a half after making the order and was told the food was on its way. 25 minutes later I called again and was told the food was actually cooking the last time I called and what I was told was incorrect. I was then treated horribly by the man on the phone when I wished to complain....... he yelled at me and told me I was in the wrong. When the order finally arrived some of the chicken was pink Horrible service and will never order from you again. I have been a loyal customer for over 5 years.

Usually no problems what so ever but, 8 burnt chicken balls out of 10, 3 bits of chicken and 7000 bits of onion in chicken chou mean.... special fried rice was like sweetcorn fried rice extremely disappointed wont be ordering again

Great tasting food, but not so good at value for money & terrible at keeping to delivery time!

Ordered a delivery at 6:45pm, arrived at 8:40pm missing a soup. Phoned immediately and added one extra dish. Both arrived within 10mins but the driver charged for delivery. I told him that the delivery was for the missing soup and he should waive the fee. He refused. To add insult to injury, the soup was not what we ordered. We have been customers for years but doubt we will go back!

Great food and online ordering a real bonus just a shame let down by delivery slots not being met,45 minutes late is not acceptable definitely need to be honest with customers about delivery time !!! 😟

Best chinese takeaway outside of china! absolutely scrummy food! Great service very friendly . Order early because they are so good they get really busy. the new website where you can order in advance is a really good touch. keep up the good work guys, so glad you are still going strong especially in these difficult times.

The food was ok, but the 2 & 1\4 hrs I had to wait for it was not. I had ordered early and then had to ring to chase delivery and when it finally arrived and I queried the time there was no apology, just a shrug and a “we’re busy”. I was not hungry by the time it arrived. I like to support local businesses but sadly won’t be using them again or recommending them.

Great takeaway amazing food, always friendly but try to order outside of busy hours as you are unlikely to pick up at desired time

We had a few bits from the Gourmet Wok and we all really enjoyed. Nice light flavours and sauces. I collected myself so had a very quick order and wait time.

Lovely food but very badly organised. Order online with an agreed pick up time.... Then running minimum of 45 minutes lete.

Took over 2 hours to deliver! Alright it was a Saturday night in lockdown but I had to ring up & apparently it was “the next order” I pushed for when it would arrive & it was 10-15mins away, no apology. The chap who runs this place is downright rude, I cannot believe how the lovely staff put up with it! Treat your staff better & learn some basic customer service, mush - defo won’t use again.

My friends. l have been staying with in reigate over last 2 lockdowns fanced Chinese so l was going to order from my favourite Chinese in carshalton beaches which my friends loved when l first introduced them to it.and For over 30 years I've been going there unbelievable so tasty but they persuaded me to order locally which l wish l hadn't .the chicken curry was tasteless completely and the cubed chicken was like a processed meat???the pepper and veg in curry tasted watery separate not infused with curry like it was just chucked in last minute very crunchy the barbecue ribs chewy total joke l felt like going carshalton and bringing up to them a chicken curry and ribs which fall of the bone and say that's how you do it OMG never again unless improved didn't want to post this but very upset chucked half my curry away l only eat part because l was hungry l think some of the good reviews are missing out they would be shocked what there missing out on if they went to carshalton happy days sorry again but had 2 post

Not an enjoyable experience and expensive for quality received. The special fried rice tasted old, some parts of peking duck inedible like its been warmed in microwave and meat has gone rock-hard, cucumber tasted odd! Threw most of it away! This takeaway is far too busy, some people waiting 1.5hrs from ordering, hence quality suffers. Service - lady on phone taking an order whilst im trying to pay - rude in my opinion.

Food we had was tasteless, ordered curry sauce to go on my noodles and they sent satay, (looks quite similar) poured all over dinner. Not good for a person with a peanut allergy!!Was too ill to call on Sat night. Have emailed twice and still nothing.

Just their amazing duck, chicken in black bean and crispy shredded beef. Social distancing and safe.

Gourmet Wok in Reigate. I found a blue piece of plastic in my meal of Chicken Hong Kong style and plain chow mein. Phoned the restaurant. Asked if it’s safe to eat. Cut a long story short - guy who answered phone, said it’s MY responsibility to check every inch of my container for foreign objects BEFORE I put it on the plate, and BEFORE I mix with other food. He denies this piece of plastic comes from his kitchen. It certainly didn’t come from mine. He demanded I take the dish back in person to get a refund. Explained I can’t do this as I’m a disabled person unable to drive right now, which is why I get home delivery. I told him I’m getting trading standards involved to see where this foreign object has come from. All I wanted was verification it was safe. When he got super defensive and rude, then all I wanted was a refund for my food only. Not the whole meal. I asked how he expected me to check a chow mein for foreign objects without putting it on a plate first. Not at all reasonable. There has to be an element of trust! He wouldn’t let me speak. Constantly talking over me. When I finally tried to explain, he hung up on me.The morale of this story is CHECK EVERY SINGLE PIECE OF FOOD - rice, noodles, curry, what ever it is you order. IT MAY WELL CONTAIN FOREIGN OBJECTS WHICH DIDN’T COME FROM YOUR HOUSE!!! If you do find something, God help you cos this place certainly won’t!

Always fresh, delicious and tasty. Best for miles around.

Just ordered our Saturday night takeaway & now wish I'd had beans on toast. Ordered 6 dishes and we didn't enjoy 1. Threw more away then eaten. Put me off having Chinese for quite some time.

Was told 1 hour for delivery arrived 1.5 hours later after chase up call at one hour. " could not find your house!" Well you have my phone number? Food cold so blitzed in the microwave but not happy having to do this. The toilet ate most of it. Waste of money. Beans on toast then!

Rude. Rude. Blamed a “bad telephone line on me. Forgot a dish then didn’t credit or deliver the dish, then called me to tell me it was my fault. Never using again.

Earlier this month I had a small problem with collecting a large order. The customer service was second to none. I was extremely grateful for the help I received that night,

We have tried at least 10 other Chinese restaurants in the surrounding areas to where we live and in the end we always jump in the car for half an hour just to get to Gourmet Wok because the food is far superior. Admittedly on the home delivery front they can be slow but the wait will be worth it.

We had a takeaway last night and it just so happened my parents had one at roughly the sametime(unknown to us at the time) both households have been overnight sick with very bad stomachs? It could well be coincidence yes but the food was extremly poor and the chicken balls looked reddish? Avoid this place🤢

I had some diarrhea. Not clean.

Extremely rude staff!!.... they got our order wrong and then had the cheek to accuse us of ordering the wrong food!! We even sent the wrong food back with the delivery driver to prove it was wrong!! Absolutely awful customer service and will not be giving them our money again!!!!!!

We've ordered from Gourmet Wok several times over lockdown as our regular was closed, and the food has been great every time. Quick service and will continue to order from these guys in the future.

We have eaten Gourmet Wok food for many years and they consistently produce good quality chinese and Thai food.A group of us ordered twelve dishes on Friday 26th June 2020 to eat in Priory Park. Every dish was very tasty, hot and good quality food. I had the duck, pineapple and ginger with the duck chow mein. I also had the Tom Yum Thai Chicken soup as the weather wasn't particularly warm or dry. The food came quickly even though the staff were working at maximum output to fulfill the multitude of orders, both takeaway and delivered.My three dishes were hot and tasty and thoroughly enjoyable. The Tom Yum soup was spicily hot and very tasty - I loved it.Everyone else who ordered dishes from the Wok said their meals were really enjoyable and were the same high quality.I have noticed that several Trip Advisor reviewers have said that the meals they had bought lately were tasteless and disgusting. Would I be right in saying that they may have been suffering from Covid-19? After all you can have the virus without the flu-like symptoms, but with just Anosmia and Ageusia which is the loss of smell and taste!!!I have yet to experience a bad meal at Gourmet Wok.Because of the Covid-19 pandemic only takewaway and delivery is available.

Haven’t ordered from here for a couple of years. Food delivered on time. Man taking order over phone was rude. Food was disgusting. Tough chicken, disgusting sweet and sour - overpowering taste of vinegar, and glutinous lemon sauce over chicken in lemon. Will never use again.

I ordered from this place for the first time. The portion was big and the food good. This is not the best Chinese in the area but I will probably come back to it.

Walked in tonight and was met by the guy behind the counter looking hot, sweaty wiping down with paper towel who then simply stood waiting to take my order. No cleanliness, no social distancing at all. Turned and walked out. If you can't get that bit right what chance is there with food safety. KFC it is.

I had noticed over the the last few times ordering from here the standard had dropped a little. But tonight it was tasteless the sesame prawn toast had hardly any prawns the Singapore noodles had no heat nor did the prawns in garlic and white pepper which was again tasteless. Have they got a new chief or new owners because something has changed. I’m now looking for a new place to order from.

Rubbish food and way over-priced for very small portions. What has happend to what was a very good Chinese take away in the past. Will note recommend neither ordre from there again.