Gourmet Burger Kitchen Brindleyplace Birmingham in Birmingham

This was the best nandos we have been to. Light and airy, good service and decent portions. Our local nandos is so stingy with the sides!

Hamish is the man. Great service he made our day. We will be back

Nick and his staff went above and beyond today. Very much appreciate the help from the whole team. All the best

It's Nando's. If you like your food cheeky, this is the place for you.

Staff was very polite, Food good as always.

Go for lunch here a lot as I work nearby, staff are always friendly and food is always good :)

We arrived late for dinner at Nando's, but the manager was exceptionally kind and professional. A young staff member was also incredibly helpful, particularly when my little one was feeling uncomfortable. Their kindness and professionalism made a real difference to our experience. Thank you

Food is always good. Downside to this particular visit was that they'd forgot to add the additional side and we also had to prompt for the free kids drink.. this was quickly and easily sorted no arguments etc very professional.

We shared the boneless platter for two, Food was delicious and very filling. We also had a pudding which was lovely! Would also like to say the staff are so lovely and very attentive - especially Hamish who stood out to us for being exceptionally polite and very attentive. We felt very welcome and very well taken care of like family - Thank you.

It is what it is, ok food at an ok price. You order on an app which might not be to everyone's liking but I don't really mind.

The food was fresh and delicious apart from that the service was excellent specially by Charlie and Emily , keep it up guys

Good quick service, clean and spacious, friendly staff and good food! Like all nandos.. the prices are getting higher!

Popped in for tea on a Sunday and got a table straight away for our group of 7! ☕️ Ordered on the app and everything was great! 👍 #SundayFunday #TeaTime

Great service and the food was amazing.

Really nice and speedy visit which suited our needs perfectly. Food delicious and pleased everyone who ate. Thank you team 🥰

Food was okay, but compared to other Nando’s was a let down, garlic bread was paper thin, chicken was warm at its hottest, and chips were very dry. My partner is a vegetarian and half the options were not available, cutlery which was “clean” had chunks of food still stuck to the handle, and server walked off before I was finished talking to her…. Will use Nando’s again, just not this one

Newsflash Nando’s not every vegetarian likes mushrooms and chickpeas maybe try having something that doesn’t have chickpeas in and would also be nice if the workers didn’t walk off mid conversation, also dirty cutlery

Meaty tender food. Wraps and skewers were great

Quick to be seated, food came quickly. Portions were good. Staff friendly. Would highly recommend

All good, only thing the table where I sat was far too close to family next to me. The food was very good.

You know what to expect from nandos it's not really my ideal place as a 32 year old man but I go because it's an easy pick when I'm with my child. Service is not hand and foot but it's good enough. Food is not outstanding but it tastes nice and is okay maybe a little over priced imo but is what it is. I feel it is like maccies but for teenagers - early 20z kind of environment lol anyway enjou

Had a nice lunch time meal here. I had never had a halloumi burger, but it was delicious. Plenty of drinks choice and we sat outside as the weather was sunny and it’s nice to look over the lake and enjoy the view.

Very efficient service, very pleased with our first visit 😀

Used collection option. No issues and good was lovely.

Nandos resorts world used to be our favourite location of the chain but honestly of late it has massively gone downhill. Tables are left empty and uncleared. Totally understand the need to wait for tables but you're left at the door and ignored for way longer than necessary even when tables are empty, tonight we walked away and we weren't the only ones. When we have waited for a table the staff stand around chatting, seem unbothered and have an attitude which is the key issue, the service is absolutely dreadful. The food came out poorly assembled and lukewarm. They didn't bring our drinks until prompting and asking for them after our food had already come out. This hasn't just happened once and we will not be returning, would no longer recommend! Definitely doesn't do the chain justice.

Twice now we've stood at the door waiting for 5 minutes, staff will see you're there but just carry on ignoring you. There are clearly tables available but they would rather you walk off and go elsewhere. I don't know what happened because the service here used to be good. Even if you're lucky to be seated the service is still bad, they'll forget to bring drinks over or not take plates away from nearby tables who've eaten and gone.

Was staying in a hotel nearby and ordered food through deliveroo 2 days in a row and both days my dessert didn't arrive in the order. Unacceptable.

Came here with me and my friend a few weeks ago, I have nut allergies and the staff ensured I was comfortable when ordering and informed me of all the meals that could contain nuts, I can't remember her name but the waitress who assisted me was a very nice lady and her fellow colleague was also a top lad too, I appreciated both of their help. When I wanted my dessert I simply asked what looked like the manager and he made sure that we got our desserts. Lovely food, lovely staff the atmosphere was fine just a shame about the screaming baby next to me.

Visited in the afternoon so nice and quiet. Have the kids pitta, very nice and just enough to fill me up, yummmy

We are a Spanish couple, we have discovered this franchise here, we really liked it, but above all the kindness of Eduardo, who has been special in translating for us and providing us with the products. Thank you, he deserves a raise in his salary.

Arrived at the restaurant around lunchtime, I know from past experiences that you have to wait to be seated. I have no problem waiting for a table, but to be completely ignored by the staff at the door for at least 10 mins is unacceptable. When i went to the till to order, the attitude from the server was disgraceful. Everytime I ordered a dish, she rolled her eyes and just said 'next'. No upselling, I had to double check she had heard me correctly as she never asked which sides I wanted. I even said don't you want me to order drinks? As she was about to total up my bill. I understand it's busy at times but at the very least smile and have some enthusiasm.

Good friendly service and comfortable atmosphere. Menu is great but chicken size came smaller than expected. Great selection of drinks as well. Try their strawberry dragon fruit juice.

Love Nandos! Butterfly chicken never disappoints !!

Consistently tasty food with decent portion sizes at affordable prices. It can get busy here when there’s an event on at the NEC though so I suggest planning your visit accordingly in order to avoid this.

Nice food, bit cramped compared to most nandos.

Gorgeous food!!! It was extremely busy buty staff still made sure to check our food was ok. Will definitely be returning

Had a lovely time with my sisters 💕

butterfly chicken burger just dry lad

said there was a 20 min wait, came back exactly 20 mins later, the lady said she had given away our table as we weren’t standing there for the full 20 mins and told us we would have to wait a further 30 mins

First time using this restaurant and a big WOW the burger was excellent as was the truffle fries the staff were so friendly and helpful the restaurant was very nice as well

I'm a regular here at Nandos, the food is always fresh and the service is always fast. The queues are not long there either, so I know I will always get a table there.

Probably one of the nicest nandos I've visited

Brilliant place to go pre concert .. best thing though is the magician in the queue !! He was lovely and very entertaining and made our night can’t wait for our next visit

Came here with a friend. I had finished my dish before his arrived. He was waiting 25 minutes for his food. They forgot to put his order through apparently. This is unacceptable. The worst Nandos ever. Food was great but service was abysmal.

Super fast food and drink arrival after ordering on the app. Service was great, really friendly. Nice way to spend a evening before flying out in the morning.

Visited as a group of 4. The food came out for 2 people and the other 2 ended up having to wait another 15 minutes for food. Food was your everyday nandos quality as always but as a frequent visitor of Nandos I've never had the issue where only half of the table being served and the other half just left there without an explanation. I was expecting someone to collect the chicken stick to ask if everything was okay to bring it up, but it was just left the entire meal. I ended up having to ask a member of staff to follow up with our missing food.

Nando's is a chain that mainly offers chicken-based dishes and is very popular in the UK. Excellent combinations of chicken of your choice and various side dishes. Good desserts, fast service after ordering conveniently from the phone. Fair prices, recommended!

Went in for a meal with the family and had the best burger I’ve had in a while. Staff were all really friendly despite being busy. Great service from Michael. Would definitely recommend.

A group of four of us went on a recommendation. We was not disappointed, food was Amazing. Exceptional Customer service from a lady named Hayley, she honestly couldn’t do enough to make us feel welcome and looked after. Great Evening it will be our first stop when we are back in Birmingham. ThankYou Hayley and the Team 😊

amazing service. hailey was perfect with my sons. shes deserves recognition. truly. we will be back when we visit the sea life. my little boy is 1 today and she gave us ice cream to celebrate.

Another burger great joint. I ordered the rocket man burger and my girlfriend ordered the cheese and bacon burger. They were so delicious and juicy. However i felt like the portions of the burgers could have been bigger. I finished mine in 5 bites which was a bit disappointing. For sides we ordered two truffle mayo fries and chicken tenders. They were okay nothing special. It cost us around £40 for 2 burgers, 3 sides and 2 soft drinks with our student discount. Im happy to say that I enjoyed my visit.

An amazing experience for a quick bite to eat for lunch with our work team. A big school party was sat before us but our food was on time and tasted delicious. Thank you olivia and veronica for the service we will be back soon

It always disappointing to pay good money and they can't come take your order,I spent over 100 on a family of four and I had to go to till to order my food, Disgusting whilst staff were stood about talking..not impressed is how U treat your customers

Burger and fries great, milkshake and drinks was wonderful, staff was very friendly over all experience was lovely definitely recommend.

Burger was very good had a taxi driver with smashed avocado and jalapeno, very enjoyable. Fries were also good. Staff friendly, got seated by the door which was very draftee, restaurant was half empty, but didn't bother moving. Milkshakes were disappointing to say the least, a lot more flavour needed. Desert selection was also very disappointing after the lovely burger. Overall i enjoyed the meal and friendly staff. The loo is a million miles away up lots of steps. Expectations were low, food turned out to be good.

The setting is fabulous. The food was amazing, and Hayley, the manager, was so welcoming and hosted us perfectly. The chips, onion rings, burger, and beer combination were perfect. The flavours mingled and harmonised. The charring on my burger added a lovely barbecued note. Simpley sublime.

Really good food but what made a family Monday evening trip/dinner feel special was the staff! They were all so amazing and accommodating, esp Miguel and his colleague. Great work guys!

Lunch time rush hour with full capacity, online ordering didn’t work but managers acted accordingly and relocated staff to open more ordering tills. Despite it being at full capacity, food arrived fast and service was great. Highly recommend and well done to everyone working there!

Always pretty decent at Nando's rarely get it wrong

Nothing special in what is now becoming an increasingly saturated burger joint restaurant market. Directed to use the app to order which I have no qualms with, however the menu had more options online than the paper menu we were handed. Had to raise an eyebrow when the app had the cheek to automatically put on a tip, which I’m not entirely sure what service I was getting. Food was ok but couldn’t fathom why the food came out lukewarm for saying we were the only two guests in the restaurant at the time the food came. Despite the temperature, food was relatively ok. In no rush to hurry back to this chain.

Service and food was great, the cave area is a bit cold in winter though. It was pretty dead when we went, but I think it was because it was the first Monday back to school

One of the only Nando's in Brum that's not halal 👍🏻

Birmingham Nandos near the cinema- Excellent customer services by Danny as well as the food being lovely and my son had a wonderful time as it was his birthday, thank you saffron too for singing happy birthday with us! Amazing customer service.

We went to GBK Brindley Place, Birmingham following an excellent experience with GBK in another place, South Kensington. Unfortunately it was largely a forgettable lunch here. We tried Korean Chicken burgers and classic chicken burgers and they were mostly anonymous. They had run out of onion rings. The chips were average. The service was very ordinary, on a day when the restaurant was vastly empty. Don’t know if this was a one off, but based on this, we won’t be returning to this particular branch in a hurry. This is a shame considering how superb the food was in other GBK branches.

We waited less than 10 minutes for a table of 7. Our server Haymich (sorry if that's incorrect) made sure we would be comfortable with the size of the table and provided extra seating, he and all of the staff were so friendly. We ordered 7 meals plus extra sides and dips and everything came with no issues. The food was perfect, 10/10. At the end of our meal we were given a box set of sauces for being great customers ☺️ it was my partners birthday and it just made the experience fantastic. Thank you.

The food was excellent ,staff friendly service was quick.

Service was very impersonal, directed to use an app to order however this was different to the paper menu we were given. The glass that was provided for the drink still had the lip marks of the last customer and was sticky, when I asked for a clean glass I watched as they gave it a quick rinse and gave it back to me. As for the food this was below expectations the burgers were very well cooked and black on the bottom even though I requested it to be cooked medium. However I would recommend the truffle fries they were very tasty. Much better burger restaurants can be found in Birmingham.

Food was really good, came to table nice and hot, staff were friendly but a little slow but cant fault the food

Our visit seemed to confuse front of house. Needed assistance with seating but wasn't really helpful. Food was ok. But I have had better chicken breasts. Was kinda of small. Chips were excellent. Garlic bread was tough.

Just had thebest Nandos I've ever had. Super quick service lovely food, pipping hot. Staff were attentive super friendly and really helpful. A real credit to the franchise thank you guys

Where we sat was the furthest point away from the entrance.... It was really Cold 🥶 I had a free 1/4 chicken with the loyalty points I had, it must have been starved or very young as it was so thin with no meat at all .. 😔 Had 1 of the new burger ranges, churrasco burger which was nice..

Overall I love this Nandos. Chefs on the grill know what they are doing. Chicken comes out with GOOD, crispy & charred. No white pale chicken in this place. Service is very quick considering how busy they are. But guys…. The queuing system!!!! I beg, how was your queuing system more efficient in Covid then it is now. I don’t mind the wait but if you tell me it’s 40 minutes I should be able to leave and come back not herded like cattle in your barriers. Go back to the old way please. It just made sense

Friendly and helpful staff food was delicious

First time in a Nandos and was ok. Food was nice not wow, you have to go up and order at the till, which I personally didn't like. All staff were friendly. Not enough cutlery which again you have to get yourself. Reasonably priced. Not my choice for eating out but it was not bad.

I had a THE MIGHTY double patty beef burger, I "went naked" and removed the bun, which meant it came with delicious super fresh and crunchy slaw and a tasty salad with pumpkin seeds in it. I added a portion of tremendous Truffle fries. I was able to get my burger medium rare, and it came out in a lovely big basket with some sauce in a bowl too. The burger was so moist and delicious I loved every mouthful. The salad and slaw were so fresh and tasty. The fries were heavenly. It came out so quick and I was served by a really nice lad. This was all perfect. Well done guys. It was so good I went and told the staff on the way out. Bravo!!!

Pleasant great food and atmosphere with great views over the lake.

As the title says, this is the nicest GBK I’ve been to! Lovely location near the canal and the restaurant is very clean. The service was quick and friendly and the food delicious. Will definitely return when we are in the area.

Yum!!! What more can I say! Best chicken you can eat.

Wrong food once and my garlic bread was burnt so bad I don't know why they brought it. What was the chef thinking. At least I was sat by drinks dispenser to fill up on drinks.

The food wasn’t great and neither was the service. My garlic bread was soggy and although we ordered drinks with our meals, I had to get up and go to the till to get glasses as they didn’t hand them out to us. Our food also came out almost 5 minutes after the rest of the group even though we ordered online and they didn’t. I will return but will probably order from the till rather than online

You know exactly what you are getting. Top tier scran. Low wait times. Sensational

You can't beat nandos! Staff were great too.

The food was alright. Good location and views

Bit of a wait for a table but we were a group of 6 and it was mega busy, Saturday evening and all. This was okay, we just had a drink whilst waiting. After ordering however I went to grab cutlery for our table but there wasn't any available, I had to wait for a while for clean ones to be bought out. Everything else from there on was fine, food was as excellent and consistent as you'd expect from a Nandos chain and plenty of sauces available, service from staff was good enough. I'd happily eat here again.

Looking for somewhere to eat after shopping on the way back to our hotel we came across several restaurants by the canal area. We hadn't heard of Gourmet Burger Kitchen so thought we'd try it. It was 4.30 pm midweek and not many people were in. We were seated very quickly and our drinks arrived soon after we ordered. We didn't have to wait long for our food. I had panko chicken burger which was very hot, thoroughly cooked and delicious. My husband had the classic burger and was given the option of how he wanted cooking. He said it was cooked perfectly. We shared some tasty fries too. All the staff were very friendly. Would highly recommend.

Grear chicken, have many option for the sauce, service is average

A great place to enjoy a quick and satisfying meal in a welcoming environment with friendly staff and no fuss.

The food was amazing, and the service was very quick. I would 100% recommend this for al the foodies out there.

Granted, we came here on a very busy summer Saturday night with staff running their feet off. But the meal did not quite live up to the gourmet name, in that it didn’t stand out compared with other places. Our meals sat waiting for quite some time before being taken to our table.

Seated quickly, ordered on phone. Food took a little while to come. Very expensive considering you get no sides with the burger, these have to be paid for separately. That said, the burgers are very very good.

Very friendly and helpful staff delicious food will definitely visit again

Arrived on a very busy Saturday night. Ordered food and drinks by phone at the table. While we waited I asked a very miserable female in a red shirt. 'Please may we have some tap water and glasses?' She scowled at me as if I was something unpleasant on her shoe and snapped 'yes'. No water ever came, so I tried again and asked a very helpful young lady in a black shirt, who smiled and brought us some no problem, the older lady needs to take her lead from the younger staff who were engaged, polite and very professional. The whole experience has been marked poor for this reason.

Seated by Radwan very kind asked where would like to sit and showed us how to order. Thank you.

Very average food. Burger was small. Chips were not at all crisp. At over £22 overpriced for what it was. Poor service - put food on he table without a word, had to go and find salt and pepper by myself, they didn’t ask me if the food was okay and said nothing when I left.

Lovely environment decorative also view water fountain, very Mexico theme room of ceiling and title on post, but not match tile on floor and wall. I have an issue with order online as poor Internet without us using order to waiter, but they refuse to take what I want to order, which is disagree and discrimination to deaf customer. I am fully prefer to order on the menu and talk to waiters is more easy and using pay on card machines or cash pay only would cause it to issue with Internet payment, which would mix up order list.

Staff really lovely and helpful. Food is nice and being able to order through the app makes things much easier. Food is always tasty and fresh and brought out really quickly. Can get a little busy depending on when you go but service has always been great despite this.

Tasty chicken at good prices, service was exceptional especially given the high demand from a nearby busy convention at the time.

Delicious burgers & the Boston Lager on draughty was superb. Great service. No loud music playing so we could have a great chat before we headed to the Duran Duran concert. Would highly recommed.

Lovely meat. Didnt have to wait long. Good atmosphere. Friendly staff highly recommend this place

Lovely, hot food. Helpful, friendly service... Even though it was busy.